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sr. cross-functional presales engineer Jobs in Dhahran Saudi Arabia

sr. cross-functional presales engineer

sr. pre-sales engineer Jobs in Dhahran Saudi Arabia

sr. pre-sales engineer

sr cross functional presales engineer

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Sr. Cross-Functional Presales Engineer is responsible for driving presales engagements and solution orchestration for complex, multi-domain technology deals. The role bridges sales, clients, and technical teams, ensuring the development of integrated, scalable, and commercially viable solutions across enterprise platforms, cloud, AI, and system integration domains.
 
 
 The position plays a key role in shaping winning proposals, leading solution design activities, and supporting strategic pursuits, particularly within large enterprise and public sector environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead presales engagement and solution orchestration for large and complex software deals
 </li>
 <li>
 Support end-to-end solution architecture and design for ADC initiatives and client engagements in collaboration with domain architects
 </li>
 <li>
 Drive solutioning for RFPs/RFIs, proposals, and customer presentations
 </li>
 <li>
 Act as the primary interface between sales, clients, and internal Solution Architects across domains
 </li>
 <li>
 Collaborate with ERP, cloud, AI, and integration architects to build cohesive, end-to-end solutions
 </li>
 <li>
 Drive solution positioning, value articulation, and storytelling tailored to client needs
 </li>
 <li>
 Create high-quality proposals and client-ready responses with strong attention to detail
 </li>
 <li>
 Lead public sector and enterprise RFP/RFI responses, including compliance and documentation
 </li>
 <li>
 Shape managed services, system integration, and COTS solution proposals, including scope definition, SLAs, transition approach, and operating models
 </li>
 <li>
 Consolidate inputs from multiple SMEs into integrated solution proposals and executive presentations
 </li>
 <li>
 Provide commercial inputs, including pricing assumptions, cost drivers, and deal structuring support
 </li>
 <li>
 Facilitate client workshops, discovery sessions, and solution walkthroughs
 </li>
 <li>
 Ensure alignment between technical solution, delivery feasibility, and commercial viability
 </li>
 <li>
 Support bid defense meetings and executive-level discussions
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering or any other related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 4&ndash;8 years of experience in in presales, solution consulting, or bid management roles
 </li>
 <li>
 Strong experience working on large, complex deals, especially in public sector or regulated environments.
 </li>
 <li>
 Experience supporting multi-tower managed services or digital transformation programs is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Good understanding of enterprise technologies, COTS solutions, and industry trends
 </li>
 <li>
 Exposure to system integration and managed services models
 </li>
 <li>
 Understanding of AI/ML and automation use cases in enterprise environments
 </li>
 <li>
 Strong commercial awareness, including pricing concepts, cost structures, and deal economics
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills
 </li>
 <li>
 Preferred to have exposure to ERP platforms such as SAP S/4HANA and Oracle ERP Cloud, supporting multi-tower managed services or digital transformation programs, or familiarity with cloud platforms (AWS, Azure, GCP) and integration frameworks
 </li>
 <li>
 Expertise in English and Arabic language is highly preferred.
 </li>
 </ul>
</div>

Sr. Cross-Functional Presales Engineer

<div>
 
 
 Overview:
 
 
 
 The Sr. System Integration Presales Engineer plays a critical role in supporting large public-sector opportunities in Saudi Arabia by leading the full presales lifecycle&mdash;from tender analysis to solution positioning and proposal submission. The role focuses on designing integrated IT and digital transformation solutions that align with government requirements and procurement standards.
 
 
 This position acts as a key technical partner to the sales team, translating complex RFP/RFI/RFQ requirements into compliant and competitive proposals across IT infrastructure, enterprise platforms such as SAP ERP, Oracle ERP, and Microsoft Dynamics 365, as well as consulting and managed services. The role requires strong coordination with internal teams, engagement with public-sector stakeholders, and the ability to manage multiple bids under strict timelines.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead end-to-end presales activities for public sector opportunities, including RFP/RFI/RFQ lifecycle management.
 </li>
 <li>
 Create Understanding document from RFPs for Solution architect
 </li>
 <li>
 Analyze tender documents and develop fully compliant, high-quality technical and commercial proposals.
 </li>
 <li>
 Design and position solutions across, IT Infrastructure , IT services including , ERP, consulting, Managed services and digital transformation domains.
 </li>
 <li>
 Collaborate with sales, delivery, alliances, and subject matter experts to build winning proposals.
 </li>
 <li>
 Engage with public sector stakeholders to understand business requirements and align solutions accordingly.
 </li>
 <li>
 Prepare and deliver presentations, demonstrations, and executive-level solution walkthroughs.
 </li>
 <li>
 Manage bid planning, timelines, governance, and documentation to ensure on-time submission.
 </li>
 <li>
 Ensure adherence to KSA public procurement regulations, compliance standards, and submission protocols.
 </li>
 <li>
 Coordinate internal and external stakeholders during bid preparation and evaluation phases.
 </li>
 <li>
 Support clarification responses, negotiations, and post-submission activities with clients.
 </li>
 <li>
 Conduct market intelligence, competitor analysis, and benchmarking to strengthen bid positioning.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in business administration, IT, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 4&ndash;8 years of experience in presales, or solution consulting roles, with a strong focus on public sector opportunities in KSA.
 </li>
 <li>
 Demonstrated experience in managing and responding to government RFPs and large-scale tenders.
 </li>
 <li>
 Proven exposure to one or more of the following domains: IT infrastructure and services, ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics), management and technology consulting, and digital transformation and e-government initiatives.
 </li>
 <li>
 Experience working with or selling to government and semi-government entities in Saudi Arabia.
 </li>
 <li>
 Strong stakeholder management and cross-functional coordination experience.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong understanding of KSA government procurement processes and frameworks.
 </li>
 <li>
 Excellent proposal writing, documentation, and presentation skills.
 </li>
 <li>
 Ability to manage multiple bids simultaneously under tight deadlines.
 </li>
 <li>
 Fluency in Arabic and English is required.
 </li>
 </ul>
</div>

Sr. System Integration Presales Engineer

<div>
 
 
 Overview:
 
 
 
 
 
 
 The Sales Account Manager drives revenue growth by developing and expanding key public and private sector accounts, identifying new opportunities, and building strong relationships with senior stakeholders. The role leads the full sales lifecycle&mdash;from opportunity shaping at the pre-RFP stage to deal closure&mdash;while positioning IT, ERP platforms such as SAP ERP, Oracle ERP, and Microsoft Dynamics 365, consulting, and digital transformation solutions across strategic clients in Saudi Arabia.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Drive strategic account mining within major public and private sector accounts to identify, qualify, and develop new business opportunities.
 </li>
 <li>
 Build and maintain strong relationships with key stakeholders, including senior executives and decision-makers across government entities and large enterprises.
 </li>
 <li>
 Engage proactively with government authorities and clients during the pre-RFP stage to shape opportunities, influence requirements, and position the organization effectively.
 </li>
 <li>
 Develop and execute account plans and sales strategies aligned with revenue, growth, and market penetration objectives.
 </li>
 <li>
 Lead the full sales lifecycle, including opportunity identification, qualification, solution positioning, proposal development, negotiation, and deal closure.
 </li>
 <li>
 Collaborate closely with presales, solution architects, and delivery teams to develop tailored IT, ERP, consulting, and digital transformation solutions.
 </li>
 <li>
 Drive and coordinate RFP/RFI/RFQ responses, ensuring alignment with client expectations and compliance requirements.
 </li>
 <li>
 Maintain deep understanding of client business priorities, procurement cycles, and funding mechanisms, particularly within government entities in KSA.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within existing accounts to maximize account value and long-term partnerships.
 </li>
 <li>
 Monitor market trends, competitor activities, and regulatory developments to refine sales strategies and positioning.
 </li>
 <li>
 Manage pipeline development, forecasting, and CRM updates to ensure accurate reporting and visibility.
 </li>
 <li>
 Negotiate commercial terms, pricing, and contracts in line with company objectives and governance.
 </li>
 <li>
 Represent the organization in client engagements, industry forums, and government-led initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in business administration, IT, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in sales or account management within IT services, ERP, consulting, or digital transformation domains.
 </li>
 <li>
 Proven experience in managing and growing major accounts across both public.
 </li>
 <li>
 Demonstrated success in account mining, opportunity creation, and influencing deals at early (pre-RFP) stages.
 </li>
 <li>
 Strong track record of closing large and complex deals with long sales cycles.
 </li>
 <li>
 Experience collaborating with cross-functional teams (presales, solution architecture, delivery) to drive winning outcomes.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 
 
 <ul>
 <li>
 Good understanding of facility management operations and building systems.
 </li>
 <li>
 Strong organizational and coordination skills with attention to detail.
 </li>
 <li>
 Ability to manage multiple vendors and service providers effectively.
 </li>
 <li>
 Knowledge of health, safety, and environmental standards.
 </li>
 <li>
 Problem-solving mindset with the ability to handle operational issues proactively.
 </li>
 <li>
 Effective communication and stakeholder management skills.
 </li>
 <li>
 Basic budget awareness and cost control capabilities.
 </li>
 <li>
 Proficiency in facility management systems and MS Office tools.
 </li>
 </ul>
 
 
</div>

Sales Account Manager

<div>
 
 
 Overview:
 
 
 
 The Sales Account Executive a senior sales professional responsible for driving revenue growth,
 
 
 expanding strategic accounts, and developing new business opportunities across public and private
 
 
 sector clients in Saudi Arabia. This role focuses on managing high-value client relationships, shaping
 
 
 opportunities early in the sales cycle, and positioning tailored IT, ERP, consulting, and digital
 
 
 transformation solutions.
 
 
 Acting as a trusted commercial partner to clients, the Sales Account Executive leads the full sales
 
 
 lifecycle&mdash;from account planning and opportunity creation through negotiation and deal closure&mdash;
 
 
 while ensuring alignment with client priorities and ADC&rsquo;s growth objectives
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 
 Develop and execute strategic account plans to drive revenue growth, market penetration, and
 </li>
 </ul>
 
 long-term client value.
 
 <ul>
 <li>
 Identify, qualify, and pursue new business opportunities within major public and private
 </li>
 </ul>
 
 sector accounts.
 
 <ul>
 <li>
 Drive account mining and relationship expansion to maximize wallet share and uncover
 </li>
 </ul>
 
 upsell/cross-sell opportunities.
 
 <ul>
 <li>
 Build and maintain strong relationships with senior client stakeholders, including C-level
 </li>
 </ul>
 
 executives and key decision-makers.
 
 <ul>
 <li>
 Engage clients proactively during the pre-RFP and early opportunity stages to influence
 </li>
 </ul>
 
 requirements and position ADC solutions effectively.
 
 <ul>
 <li>
 Lead the end-to-end sales lifecycle, including lead qualification, opportunity development,
 </li>
 </ul>
 
 proposal coordination, negotiation, and closure.
 
 <ul>
 <li>
 Develop compelling value propositions and commercial strategies tailored to client business
 </li>
 </ul>
 
 needs.
 
 <ul>
 <li>
 Coordinate and support RFP / RFI / RFQ responses, ensuring quality, compliance, and
 </li>
 </ul>
 
 alignment with client expectations.
 
 <ul>
 <li>
 Work closely with presales, solution architects, delivery, and product teams to develop
 </li>
 </ul>
 
 integrated and client-centric solutions.
 
 <ul>
 <li>
 Position and promote IT services, ERP platforms (SAP, Oracle, Microsoft Dynamics 365),
 </li>
 </ul>
 
 consulting, and digital transformation solutions.
 
 <ul>
 <li>
 Ensure alignment between commercial commitments and delivery capabilities to support
 </li>
 </ul>
 
 successful client outcomes.
 
 <ul>
 <li>
 Build and maintain a strong sales pipeline with clear visibility into opportunities and
 </li>
 </ul>
 
 conversion plans.
 
 <ul>
 <li>
 Maintain accurate CRM records, forecasts, and sales reports to support leadership decision-making.
 </li>
 <li>
 Monitor account performance and pipeline health, proactively addressing risks and
 </li>
 </ul>
 
 opportunities.
 
 <ul>
 <li>
 Lead commercial negotiations, pricing discussions, and contract terms in alignment with
 </li>
 </ul>
 
 company objectives and governance.
 
 <ul>
 <li>
 Ensure compliance with internal policies, contractual requirements, and regulatory standards.
 </li>
 <li>
 Support contract finalization and handover to delivery teams for smooth execution.
 </li>
 <li>
 Maintain strong understanding of client priorities, procurement cycles, and market trends,
 </li>
 </ul>
 
 particularly within KSA public sector entities.
 
 <ul>
 <li>
 Monitor competitor activities, regulatory developments, and market dynamics to refine
 </li>
 </ul>
 
 account strategies.
 
 <ul>
 <li>
 Represent ADC in client meetings, industry forums, and strategic events to strengthen market
 </li>
 </ul>
 
 presence.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Information Technology, Engineering, or a
 </li>
 </ul>
 
 related field. Master&rsquo;s degree is preferred.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 8&ndash;12 years of experience in sales, account management, or business development within IT
 </li>
 </ul>
 
 services, ERP, consulting, or digital transformation sectors.
 
 <ul>
 <li>
 Proven experience managing and growing large strategic accounts across public and private sectors.
 </li>
 <li>
 Strong track record in account mining, early opportunity shaping, and large deal closure.
 </li>
 <li>
 Experience selling complex technology and transformation solutions with long sales cycles.
 </li>
 <li>
 Experience working with cross-functional teams to develop and deliver winning solutions.
 </li>
 <li>
 Experience in the Saudi market, including familiarity with government procurement and
 </li>
 </ul>
 
 enterprise sales practices, is highly preferred
 
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Solid understanding of IT services, ERP solutions, and digital transformation offerings.
 </li>
 <li>
 Excellent relationship-building and stakeholder management skills.
 </li>
 <li>
 Strong commercial acumen and negotiation capabilities.
 </li>
 <li>
 Ability to influence and engage senior decision-makers and executive stakeholders.
 </li>
 <li>
 Strong pipeline management, forecasting, and CRM discipline.
 </li>
 <li>
 Excellent communication, presentation, and proposal development skills.
 </li>
 <li>
 Results-driven mindset with strong ownership and accountability.
 </li>
 <li>
 Ability to work in a dynamic, fast-paced, and target-oriented environment
 </li>
 </ul>
</div>

Sales Account Executive

<div>
 
 
 Overview:
 
 
 
 
 
 
 The Sr. Pre-Sales Engineer provides strong technical support to ADC&rsquo;s sales organization by designing tailored connectivity and digital solutions that align with customer requirements and business objectives.
 
 
 This role focuses on solution development, technical engagement with customers, and ensuring alignment between client needs and ADC&rsquo;s product portfolio. Acting as a key technical contributor, the role collaborates closely with Sales, Product, and Engineering teams to support successful deal closure and smooth transition to delivery.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Collaborate with Sales teams to understand customer requirements, technical environments, and business objectives.
 
 
 &bull;Participate in customer meetings, technical discussions, and workshops to clarify solution needs.
 
 
 &bull;Support technical positioning of ADC&rsquo;s solutions during the sales cycle.
 
 
 &bull;Design fit-for-purpose technical solutions leveraging ADC&rsquo;s connectivity and digital portfolio.
 
 
 &bull;Develop high-level solution architectures, diagrams, and scope documentation.
 
 
 &bull;Contribute to RFP/RFI responses by preparing technical write-ups, compliance matrices, and solution documentation.
 
 
 &bull;Assist in solution sizing, Bill of Quantities (BoQ) preparation, and cost inputs under guidance.
 
 
 &bull;Coordinate with Product and Engineering teams to validate solution feasibility and technical compliance.
 
 
 &bull;Identify potential technical risks and integration constraints during opportunity development.
 
 
 &bull;Support proof-of-concept (PoC) activities and technical demonstrations when required
 
 
 &bull;Stay updated on ADC&rsquo;s product offerings, technology roadmap, and relevant industry trends.
 
 
 &bull;Monitor competitor solutions and provide structured technical insights to improve positioning.
 
 
 &bull;Contribute to maintaining standard solution templates and technical documentation libraries.
 
 
 &bull;Support preparation of technical handover documentation to Delivery teams after deal closure.
 
 
 &bull;Provide guidance and knowledge sharing to junior pre-sales engineers when needed.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Telecommunications, Electrical Engineering, Computer Science, Information Technology, or related field.
 
 
 
 
 
 Experience:
 
 
 &bull;2+ years of experience in pre-sales engineering, solutions engineering, or technical sales support within telecom or technology sectors.
 
 
 &bull;Experience supporting enterprise or mid-to-large-scale solution proposals.
 
 
 &bull;Exposure to RFP/RFI processes and enterprise sales cycles.
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Solid technical knowledge of telecommunications infrastructure, connectivity, and digital solutions.
 
 
 &bull;Ability to develop clear and structured solution architectures and technical proposals.
 
 
 &bull;Strong presentation and communication skills for both technical and non-technical audiences.
 
 
 &bull;Good understanding of enterprise sales processes and technical bid support.
 
 
 &bull;Strong collaboration and coordination skills across technical and commercial teams.
 
 
 &bull;Analytical thinking and problem-solving capability.
 
</div>

Sr. Pre-Sales Engineer

SThree

<div>
 Job Description General Manager - MRO Operational Excellence Location: Kingdom of Saudi Arabia (KSA) Reporting To: Vice President - MRO Employment Type: Full-time, Senior Leadership Role Role Purpose &amp; Job Summary The General Manager - MRO Operational Excellence is a senior leadership role responsible for driving operational excellence, efficiency, and continual improvement across the MRO (Maintenance, Repair &amp; Overhaul) function. The role serves as a critical bridge between MRO Production and MRO Projects, ensuring strategic alignment, optimized processes, and consistent, high-quality delivery across all shipyard operations. This position has enterprise-wide impact, influencing operational performance, delivery timelines, cost optimization, resource planning, procurement effectiveness, and contractual execution. The GM will proactively identify operational gaps, lead transformation initiatives, embed best practices, and champion a culture of continuous learning and performance excellence. Operating across multiple departments and disciplines, the role supports MRO activities across the shipyard and interfaces closely with Procurement, Project Controls, Business Development, QA/QC, and other support functions. The incumbent will exercise significant leadership autonomy, influence strategic decisions, and provide expert guidance based on extensive shipbuilding and ship repair experience. Key Areas of Accountability Operational Excellence &amp; Process Improvement
 
 
 <ul>
 <li>
 Identify operational and procedural gaps arising from project execution and production delivery, and lead revisions to MRO procedures, standards, and workflows through to full closure.
 </li>
 <li>
 Spearhead efficiency optimization initiatives aimed at reducing project turnaround time and improving redelivery performance.
 </li>
 <li>
 Analyze production efficiencies, workflows, and capacity utilization; recommend and implement improvement strategies through Production Process Engineers and Interface Engineers.
 
 
 </li>
 </ul>
 Cross-Functional Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Maintain close daily coordination with MRO Production, Projects, and other internal departments to ensure operational alignment and smooth execution.
 </li>
 <li>
 Establish strong collaboration with Procurement, Project Controls, Business Development, and QA/QC to ensure integrated decision-making and performance optimization.
 </li>
 <li>
 Act as an escalation and problem-solving authority for cross-functional operational challenges.
 
 
 </li>
 </ul>
 Performance Management &amp; KPIs
 
 
 <ul>
 <li>
 Develop, implement, and monitor key performance indicators (KPIs) and objectives related to MRO projects, production efficiency, cost, quality, and schedule adherence.
 </li>
 <li>
 Drive accountability for performance outcomes and ensure corrective actions are implemented and sustained.
 
 
 </li>
 </ul>
 Quality, Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Initiate, manage, and close non-conformance reports (NCRs), whether client-driven or internal, coordinating with QA/QC teams to ensure effective resolution.
 </li>
 <li>
 Ensure compliance with contractual, regulatory, and classification society requirements across MRO operations.
 
 
 </li>
 </ul>
 Technology, Innovation &amp; CAPEX
 
 
 <ul>
 <li>
 Track relevant technological advancements in shipbuilding and MRO operations; develop business cases and recommendations for adoption.
 </li>
 <li>
 Contribute to CAPEX planning, justification, and implementation for MRO-related improvement initiatives, ensuring execution through to closure.
 
 
 </li>
 </ul>
 Financial &amp; Resource Planning
 
 
 <ul>
 <li>
 Support the development of MRO budgets, cost forecasts, and manpower planning in collaboration with Project Controls.
 </li>
 <li>
 Prepare and manage departmental budgets, ensuring financial discipline and alignment with operational objectives.
 
 
 </li>
 </ul>
 Procurement &amp; Supply Chain Oversight
 
 
 <ul>
 <li>
 Be accountable for the MRO project procurement cycle, working closely with assigned procurement teams and PSCM to meet schedule and project commitments.
 </li>
 <li>
 Analyze procurement strategies and vendor options to ensure timely availability, cost effectiveness, and contractual compliance.
 </li>
 <li>
 Contribute to vendor evaluation processes based on production and project performance feedback.
 
 
 </li>
 </ul>
 Contracts &amp; Commercial Support
 
 
 <ul>
 <li>
 Provide expert insight into client and vendor contracts, including risk identification, operational feasibility, and execution considerations.
 </li>
 <li>
 Support Business Development and management with operational input for new tenders, proposals, and service offerings.
 
 
 </li>
 </ul>
 Education &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering or a related technical discipline relevant to shipbuilding or MRO operations.
 </li>
 <li>
 Advanced certifications in operational excellence, project management, or supply chain management are an advantage.
 
 
 </li>
 </ul>
 Experience Requirements
 
 
 <ul>
 <li>
 Minimum 18 years of overall professional experience within shipyards, including ship/rig repair, fabrication, or new build environments.
 </li>
 <li>
 At least 10 years of experience within the shipbuilding or ship repair industry, with demonstrable leadership in operations or project delivery.
 </li>
 <li>
 Strong exposure to large-scale MRO operations, complex project environments, and multi-disciplinary coordination.
 
 
 </li>
 </ul>
 Key Competencies &amp; Skills
 
 
 <ul>
 <li>
 Strategic leadership and change management
 </li>
 <li>
 Deep operational and technical understanding of shipyard MRO activities
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Budgeting, cost control, and commercial acumen
 </li>
 <li>
 Stakeholder management and cross-functional collaboration
 </li>
 <li>
 High accountability, resilience, and perseverance
 </li>
 <li>
 Excellent communication and decision-making capabilities
 
 
 </li>
 </ul>
 If interested please apply here, or send your CV to my email. Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de offici&euml;le contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams:* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
</div>

General Manager - MRO Operational Excellence

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

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