staff development specialist - customer service call center

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staff development specialist - customer service call center Jobs in Chapel Hill

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staff development specialist customer service call center

UNC Health

<div><p><b>Description</b>
</p><p>Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.</p><p>
Summary:<br>
Assesses educational needs for a business unit and creates and presents training programs to meet those needs. Participates in and assists with planning for system wide training programs.</p><p>
Responsibilities:</p><p>
1. Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.<br>
2. Assists in developing long and short-term plan for training across all departmental business operations.<br>
3. Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.<br>
4. Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.<br>
5. Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.<br>
6. Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.<br>
7. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.<br>
8. Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.<br>
9. Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.</p><p></p><h3 class="jobSectionHeader"><b><br>
Other Information</b></h3><div>
Other information:<br>
<b>Education Requirements:</b><br>
<ul><li>Bachelor&rsquo;s degree in an appropriate discipline (or equivalent combination of education, training and experience).</li></ul><b>
Licensure/Certification Requirements:</b><br>
<ul><li>No licensure or certification required.</li></ul><b>
Professional Experience Requirements:</b><br>
<ul><li>If a Bachelor's degree: Two (2) years of administrative support experience.</li><li>If an Associate's degree: Six (6) years of administrative support experience.</li><li>If a High School diploma or GED: Ten (10) years of administrative support experience.</li></ul><b>
Knowledge/Skills/and Abilities Requirements:</b></div><h3 class="jobSectionHeader"><b><br>
Job Details</b></h3><p>
Legal Employer: NCHEALTH</p><p>
Entity: Shared Services</p><p><br>
Organization Unit: Customer Service Call Center
</p><p>Work Type: Full Time</p><p><br>
Standard Hours Per Week: 40.00</p><p>
Salary Range: $20.74 - $29.52 per hour (Hiring Range)</p><p><br>
Pay offers are determined by experience and internal equity</p><p><br>
Work Assignment Type: Remote</p><p>
Work Schedule: Day Job</p><p>
Location of Job: US:NC:Chapel Hill</p><p>
Exempt From Overtime: Exempt: No</p><p></p><p><br>
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.</p><p></p><p><br>
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.<br>
<br>
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.</p></div>

Staff Development Specialist - Customer Service Call Center

University of North Carolina at Chapel Hill

<div><div><div>Posting Information
</div><p></p><div><div><div><div><b>Department</b></div> <div>ITS - Customer Experience-607000</div>
</div><br>
<div><div><b>Career Area</b></div> <div>Information Technology</div>
</div><br>
<div><div><b>Is this an internal only recruitment?</b></div> <div>No</div>
</div><br>
<div><div><b>Posting Open Date </b></div><div>04/22/2026</div>
</div><br>
<div><div><b>Application Deadline</b></div> <div>05/04/2026</div>
</div><br>
<div><div><b>Position Type</b></div> <div>Permanent Staff (SHRA)</div>
</div><br>
<div><div><b>Position Title</b></div> <div>Technology Support Specialist - Journey</div>
</div><br>
<div><div><b>Salary Grade Equivalent</b></div> <div>DT11 / IT05</div>
</div><br>
<div><div><b>Working Title</b></div> <div>Technology Support Specialist</div>
</div><br>
<div><div><b>Position Number</b></div> <div>00053344</div>
</div><br>
<div><div><b>Vacancy ID</b></div> <div>P020968</div>
</div><br>
<div><div><b>Full-time/Part-time Permanent/Time-Limited</b></div> <div>Full-Time Permanent</div>
</div><br>
<div><div><b>If time-limited, estimated duration of appointment</b></div>
</div><br>
<div></div><div><div><b>Hours per week</b></div> <div>40</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div>M-F 8am &ndash; 5pm</div>
</div><br>
<div><div><b>Work Location</b></div> <div>CHAPEL HILL, NC</div>
</div><br>
<div><div><b>Position Location</b></div> <div>North Carolina, US</div>
</div><br>
<div><div><b>Hiring Range</b></div> <div>$72,000 - $76,000</div>
</div><br>
<div><div><b>Pay Band Information</b></div>
<div>To learn more about the pay band for this branch and role, please see <b>the Career Banding rates spreadsheet</b>.</div>
</div><br>
</div></div></div><div><div>Position Summary Information
</div><p></p><div><div><div><div><b>Be a Tar Heel!</b></div>
<div><div>A global higher education leader in innovative teaching, research and public service, the <b>University of North Carolina at Chapel Hill</b> consistently ranks as <b>one of the nation&rsquo;s top public universities</b>. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.</div><div>
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.</div><div>
University employees can choose from a wide range of <b>professional training opportunities</b> for career growth, skill development and lifelong learning and enjoy <b>exclusive perks</b> for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a <b>comprehensive benefits package</b>, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.</div></div>
</div><br>
<div><div><b>Primary Purpose of Organizational Unit</b></div>
<div>ITS Customer Experience &amp; Engagement (CE&amp;E) strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. Among its functions, CE&amp;E provides website, communications, digital accessibility, and voice services, and support from the Service Desk, including the Business Systems Help Desk.</div>
</div><br>
<div><div><b>Position Summary</b></div>
<div><b>This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. </b><b>UNC</b><b> Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.</b><br>
<br>
ITS Customer Experience and Engagement advances the University&rsquo;s role as one of the nation&rsquo;s leading public universities by providing continuous service improvement and leveraging technology efficiencies and expertise. As part of CE&amp;E, the ITS Service Desk is the first point of contact for IT support at UNC-Chapel Hill. We log all incidents and service requests, execute the incident and request fulfillment processes and route unresolved problems to the appropriate support group. We communicate with users in terms of providing information, advice and guidance. Additionally, we work closely with the specialized Help Desks provided by different departments and schools on campus.<br>
<br>
The primary work responsibility is to provide Tier 2 advanced technical support to students, faculty, and staff who contact the Service Desk via multiple channels. The Service Desk provides technical consultation and support for the UNC community via phone, web, chat, and walk-up. Tier 2 employees are expected to provide next-level technical support via the communication method preferred by the customer. Individuals in this role will also provide on demand technical support for the Service Desk Tier-1 groups, assist Tier 3 and Departmental Support with advance technical and non-technical issues, address operational and customer satisfaction issues that arise. Tier 2 team members are expected to have broad technical knowledge to solve a wide variety of issues, but also frequently serve as leads in one or two particular areas, such as Microsoft 365 administration/support, Zoom administration/support, Adobe administration/support, Wordpress support, and Knowledge Management.</div>
</div><br>
<div><div><b>Minimum Education and Experience Requirements</b></div>
<ul><li>Associate&rsquo;s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position&rsquo;s role; or a</li><li>Bachelor&rsquo;s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position&rsquo;s role, or a</li><li>Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position&rsquo;s role; or an equivalent combination of education and experience.</li><li>Journey level requires an additional one year of experience.</li><li>Advanced level requires an additional two years of experience.</li></ul>
</div><br>
<div><div><b>Management Preferences</b></div>
<ul><li>Experience writing knowledge management articles</li>
<li>Experience with Microsoft 365 support responsibilities</li>
<li>Zoom support experience</li>
<li>Experience supporting of a learning management system (Sakai, Blackboard, Canvas, Moodle, etc.)</li>
<li>Customer service experience developed over progressive phone/chat/in-person support positions</li>
</ul>
</div><br>
<div><div><b>Required Licenses/Certifications</b></div>
</div><br>
<div></div><div><div><b>Special Physical/Mental Requirements
</b></div></div><br>
<div></div><div><div><b>Campus Security Authority Responsibilities</b></div>
<div>Not Applicable.</div>
</div><br>
<div><div><b>Position/Schedule Requirements</b></div> <div>On-call occasionally, Overtime occasionally, Weekend work occasionally</div></div></div></div></div></div><p></p>

Technology Support Specialist

<div><div><div>Posting Information
</div><p></p><div><div><div><div><b>Department</b></div> <div>Neurology - 411801</div>
</div><br>
<div><div><b>Career Area </b></div><div>Administrative/Clerical Support</div>
</div><br>
<div><div><b>Posting Open Date</b></div> <div>04/28/2026</div>
</div><br>
<div><div><b>Application Deadline</b></div> <div>05/01/2026</div>
</div><br>
<div><div><b>Position Type</b></div> <div>Temporary Staff (SHRA)</div>
</div><br>
<div><div><b>Position Title </b></div><div>Admin Support Specialist</div>
</div><br>
<div><div><b>Position Number</b></div> <div>20071300</div>
</div><br>
<div><div><b>Vacancy ID</b></div> <div>S027239</div>
</div><br>
<div><div><b>Full-time/Part-time</b></div> <div>Part-Time Temporary</div>
</div><br>
<div><div><b>Hours per week</b></div> <div>20</div>
</div><br>
<div><div><b>Work Schedule</b></div>
<div><i>Monday &ndash; Friday, 8:30 AM &ndash; 5:00 PM</i></div>
</div><br>
<div><div><b>Position Location</b></div> <div>North Carolina, US</div>
</div><br>
<div><div><b>Hiring Range</b></div> <div>$17.00 per hour</div>
</div><br>
<div><div><b>Proposed Start Date</b></div>
</div><br>
<div></div><div><div><b>Estimated Duration of Appointment</b></div> <div>6 months or less</div>
</div><br>
</div></div></div><div><div>Position Information
</div><p></p><div><div><div><div><b>Be a Tar Heel!</b></div>
<div><div>A global higher education leader in innovative teaching, research and public service, the <b>University of North Carolina at Chapel Hill</b> consistently ranks as <b>one of the nation&rsquo;s top public universities</b>. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.</div><div>
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.</div><div>
University employees can choose from a wide range of <b>professional training opportunities</b> for career growth, skill development and lifelong learning and enjoy <b>exclusive perks</b> that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.</div></div>
</div><br>
<div><div><b>Primary Purpose of Organizational Unit</b></div>
<div>Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.<br>
<br>
Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.<br>
<br>
Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.<br>
<br>
Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.</div>
</div><br>
<div><div><b>Position Summary</b></div>
<div>The Department of Neurology is seeking an Administrative Specialist/Receptionist intern. This entry-level position is ideal for someone looking to start a career in office administration. The successful candidate will be supporting various administrative tasks to ensure smooth office operations. Key responsibilities include:<br>
<ul><li>Greet and assist visitors in a professional and courteous manner</li><li>Answer emails</li><li>Handle incoming and outgoing mail and deliveries</li><li>Assist with data entry, filing, and document management</li><li>Order and maintain office supplies and inventory</li><li>Support other departments with administrative tasks as needed</li><li>Maintain confidentiality and handle sensitive information appropriately</li></ul></div>
</div><br>
<div><div><b>Minimum Education and Experience Requirements</b></div>
<div>High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.</div>
</div><br>
<div><div><b>Management Preferences</b></div>
<div>Prior office or customer service experience</div>
</div><br>
<div><div><b>Special Physical/Mental Requirements</b></div>
</div><br>
<div></div><div><div><b>Campus Security Authority Responsibilities</b></div>
<p>Not Applicable.</p></div></div></div></div></div><p></p>

Admin Support Specialist

<div><p><b>Description</b>
</p><p>Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.</p><p>
Summary:</p><p><br>
The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.
</p><p>This Care Access Representative position that will support UNC Orthopaedics. It is a <b>Monday&ndash;Friday</b> role, scheduled for <b>8:00 am&ndash;4:30 pm</b>. It is a hybrid position, with a combination of onsite work and remote work from home based on departmental needs and expectations.</p><p>
</p><p>The primary responsibility for this role will be answering incoming calls, serving as a key point of contact for our patients. The ideal candidate will be someone who consistently delivers top‑notch customer service, communicates clearly and compassionately, and creates a positive patient experience during every interaction.</p><p></p><p><br>
Responsibilities:<br>
1. Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meets call quality standards.<br>
2. Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.<br>
3. Answers telephones, directs calls, takes and delivers telephone encounters in Epic.<br>
4. Schedules all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.<br>
5. Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers<br>
6. Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.<br>
7. Complete other administrative work as needed</p><p></p><h3 class="jobSectionHeader"><b><br>
Other Information</b></h3><div>
Other information:<br>
<b>Education Requirements:</b><br>
<ul><li>High School Diploma or GED</li></ul><b>
Licensure/Certification Requirements:</b><br>
<b>Professional Experience Requirements:</b><br>
<ul><li>One (1) years of customer service and/or clerical experience</li></ul><b>
Knowledge/Skills/and Abilities Requirements:</b></div><h3 class="jobSectionHeader"><b><br>
Job Details</b></h3><p>
Legal Employer: NCHEALTH</p><p>
Entity: Shared Services</p><p><br>
Organization Unit: Care Access AC Faculty Physicians
</p><p>Work Type: Full Time</p><p><br>
Standard Hours Per Week: 40.00</p><p>
Salary Range: $18.12 - $25.51 per hour (Hiring Range)</p><p><br>
Pay offers are determined by experience and internal equity</p><p><br>
Work Assignment Type: Hybrid</p><p>
Work Schedule: Day Job</p><p>
Location of Job: US:NC:Chapel Hill</p><p>
Exempt From Overtime: Exempt: No</p><p></p><p><br>
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.</p><p></p><p><br>
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.<br>
<br>
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.</p></div>

Care Access Representative - UNC Orthopaedics

The Learning Experience UK

<div><div><div><b>Benefits:</b></div>
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
<li>Vision insurance</li>
</ul></div><div><div>The Learning Experience seeks an Assistant Preschool Center Director to influence the growth and development of children and teachers. The Assistant Preschool Center Director creates an environment of collaboration and community, encouraging everyone to thrive.<br>
</div>
<div><b>Assistant Preschool Center Director Responsibilities:</b><br>
</div><div>PEOPLE LEADERSHIP<br>
</div><ul><li>Identifies, schedules and interviews teacher candidates; Builds networks of external future talent</li>
<li>Conducts classroom observations, evaluations, and provides feedback that motivates and encourages learning.</li>
<li>Manages team to ensure TLE curriculum is executed in alignment with brand standards;</li>
<li>Uses a growth mindset to train, coach and develop for the future</li>
<li>Listens objectively to employee concerns and plans a recommended course of action</li>
<li>Builds and communicates weekly schedules</li>
<li>Daily management of classroom ratios</li>
<li>Manages new hire paperwork and all employee files in compliance with state licensing regulations</li>
<li>Builds and communicates center schedules to ensure appropriate ratios are always intact and labor is effectively managed to budget.</li>
</ul><div>CUSTOMER FOCUS<br>
</div><ul><li>Leads tour with prospective families, highlighting key features and points of difference of our curriculum, teacher tenure/quality, etc.</li>
<li>Regularly communicates with families regarding student progress</li>
<li>Executes &ldquo;parent pleasers&rdquo;</li>
<li>Execution of our Show and Tell</li>
<li>Regularly audits and maintains all records and files for students and teachers</li>
<li>Ensures the physical environment and health/safety standards are full compliance with local and state licensing regulations</li>
<li>Manages relationships with state licensor's and conducts center evaluations</li>
<li>Responsible for accident/incident reporting</li>
<li>Medication management</li>
<li>Conducts monthly emergency safety drills</li>
<li>Manages new customer administration and files in compliance with state licensing regulations</li>
</ul><div><b>Assistant Preschool Center Director Qualifications:</b><br>
</div><ul><li>Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.</li>
<li>EEC Certified Infant/Toddler teacher</li>
<li>EEC Certified Pre-School teacher</li>
<li>EEC DI/DII Certification</li>
<li>Must have professional teaching experience with infants to preschool children.</li>
<li>Bachelor&rsquo;s degree in ECE or related field highly preferred.</li>
<li>Strong knowledge of state licensing rules and regulations.</li>
<li>CPR and First Aide Certification highly preferred.</li>
<li>Must meet state-specific guidelines</li>
</ul><div>Apply today!</div>
</div>
<p><i>This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.</i></p></div>

Assistant Preschool Center Director

<div><p><b>Description</b>
</p><p></p><p><i>Considering a career in Home Health Nursing?</i></p><p></p><p><i>
Join our team and experience the rewarding opportunity to deliver one-on-one, holistic care to your patients. As a Home Health Coordinator with UNC Health, you&rsquo;ll provide high-quality, compassionate care that truly makes a difference.</i></p><p></p><p><i>
We are currently seeking an experienced Registered Nurse to join our Continuing Care Intake team as a Home Health/Hospice Coordinator. In this role, the Coordinator will support patients from UNC Medical Center in Chapel Hill, collaborating with clinical case managers and the multidisciplinary team to initiate and coordinate home health services with our post -acute care team.</i></p><p><i>
The ideal candidate will have a minimum of two years of nursing experience, with a strong foundation in Medical-Surgical nursing. Prior experience in Home Health nursing or Case Management is a plus.</i></p><p></p><p><i>
We are seeking RNs who:</i></p><ul><li><i>
Are proactive and demonstrate strong communication, critical thinking, and time management skills</i></li><li><i>
Are skilled in delivering individualized care tailored to each patient&rsquo;s needs and home environment</i></li><li><i>
Are self-directed and able to prioritize effectively</i></li></ul><p></p><p><i>
In addition, strong relationship-building skills and a passion for advocating for patients and our services are essential.</i></p><p><i>
This full-time position is scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m., with some on-call responsibilities. The role is eligible for comprehensive full-time benefits and a generous paid time off accrual program.</i></p><p>
 <i>If you're ready to bring your expertise into a role that offers meaningful patient connections, apply today and become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.</i></p><p>
Summary:<br>
Provides patient care coordination for home health or hospice patients. Educates physicians and staff and facilitates continuity of care of patients from hospital to home or hospice. Participates on interdisciplinary team and collaborates with physicians and staff to establish and implement home care or hospice needs. Coordinates referrals from skilled nursing facilities or other locations.</p><p></p><p><br>
Responsibilities:<br>
1. Communicates all appropriate patient information and coordinates staff availability directly with the home health or hospice intake department. Communicates home health or hospice staffing availability to referral sources and staff.<br>
2. Coordinates with the patient, patient&rsquo;s family, referring physician, clinical care management representative, and hospital staff to determine the appropriateness of all home care referrals.<br>
3. Educates referral sources and other hospital staff in relation to home health or hospice services and regulatory requirements.<br>
4. Gathers all the necessary demographic and medical information, as well as all requested treatment and services in order to develop a detailed and comprehensive home health or hospice care referral and plan. Identify the type of service which best serves the referral patient: General Inpatient Hospice or Home Hospice and communicate this to the referral source (Case Managers, Residents, or Physicians) and patient/family/care giver.</p><p></p><h3 class="jobSectionHeader"><b><br>
Other Information</b></h3><div>
Other information:<br>
<b>Education Requirements:</b><br>
<ul><li>Graduation from a state-accredited school of professional nursing. BSN preferred.</li><li>If hired after October 1, 2015 must be enrolled in an accredited program within four years of employment, and obtain a Bachelor's degree with a major in Nursing or a Master's degree with a major in Nursing within seven years of employment date.</li></ul><b>
Licensure/Certification Requirements:</b><br>
<ul><li>Licensed to practice as a Registered Nurse in the state of North Carolina.</li></ul><b>
Professional Experience Requirements:</b><br>
<ul><li>Two (2) years of home health, public health or other health related experience.</li></ul><b>
Knowledge/Skills/and Abilities Requirements:</b></div><h3 class="jobSectionHeader"><b><br>
Job Details</b></h3><p>
Legal Employer: STATE</p><p>
Entity: Shared Services</p><p><br>
Organization Unit: Continuing Care Intake
</p><p>Work Type: Full Time</p><p><br>
Standard Hours Per Week: 40.00</p><p>
Salary Range: $35.87 - $51.57 per hour (Hiring Range)</p><p><br>
Pay offers are determined by experience and internal equity</p><p><br>
Work Assignment Type: Hybrid</p><p>
Work Schedule: Day Job</p><p>
Location of Job: US:NC:Chapel Hill</p><p>
Exempt From Overtime: Exempt: Yes</p><p></p><p><br>
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.</p><p></p><p><br>
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.<br>
<br>
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.</p></div>

RN Coordinator Home Health/Hospice - -Continuing Care Intake

<div><p><b>Description</b>
</p><p>Clinical Nurse IV/Assistant Nurse Manager needed for Cardiology and Oncology Stepdown Unit</p><p>
The Cardiology and Oncology Stepdown Unit (COSU) unit is a 13-bed intermediate care unit that provides an inclusive atmosphere for professional growth and compassionate care. Team members are challenged by the innovative treatments and the critical care patients we serve! Teamwork and interdisciplinary collaboration are hallmarks for this unit while providing high quality &ldquo;Carolina Care&rdquo; to the patients and families we serve. Our ONE GREAT TEAM facilitates admissions, treatments, transfers, and discharges of patients 24 hours a day and 7 days a week.</p><p></p><p><b><br>
*As part of the clinical ladder, this position requires the submission of an extended CV/resume and a Letter of Recommendation.*</b></p><p>
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.</p><p>
Summary:<br>
The Clinical Nurse IV practices at the level of an expert practitioner of nursing as defined by Benner, P. (1984). From Novice to Expert. Addison-Wesley Publishing Company. The nurse at this level demonstrates expertise in caring for patients with multiple and complex problems. In addition to demonstrating clinical leadership on the unit, the Clinical Nurse IV serves as a resource and system-wide consultant to staff and participates in endeavors to increase nursing knowledge. <b>The CN IV functions as a clinical leader.</b></p><p></p><p><br>
Responsibilities:<br>
1. Clinical Nursing Practice - Promotes an environment that values diversity, open communication, teamwork and exceptional service. Ensures that appropriate care and services are available to patients, clients and families for assigned shift. Facilitates interdisciplinary collaboration in patient/client care planning to achieve desired patient outcomes. Coordinates care with interdisciplinary team members. Demonstrates and role models clinical expertise in specified patient population and shares expertise with other staff. Promotes and ensures the use of the nursing process to provide quality patient care. Assesses and anticipates patient and family learning needs and organizes resources to ensure that they are met. Performs bedside point of care testing as required for patient care plan.<br>
2. Education and Professional Development - Coordinates, designs and implements educational programs to meet identified learning needs of staff, patients and families. Promotes and ensures staff participation in continuing education, orientation, competency, in-service and staff development offerings. Participates in development and implementation of competency initiatives. Serves as an area of specialty consultant in the design of educational programs. Participates in development of and provides clinical expertise for patient education materials. Promotes professional growth of self and staff. Promotes a conducive environment for learning and provides educational experiences for students.<br>
3. HR Management - Creates and promotes an environment conducive to recruiting and retaining staff. Provides feedback to Manager/Supervisor and Director to assist in hiring, promoting, transferring and terminating staff. Assists Nurse Manager by providing assigned staff with performance feedback and opportunity to set professional goals. Models and promotes behaviors that effectively give continual feedback to staff and colleagues. Integrates best practice standards regarding retention of staff in all aspects of practice.<br>
4. Operational and Fiscal Management - Establishes and promotes standards of excellence for areas of responsibility and ensures consistent implementation by staff. Provides input about trends related to program development, space needs and fiscal realities. Ensures appropriate and adequate clinical staffing and skill mix to meet patient care needs on own shift and upcoming shift. Effectively uses clinical and financial information to assist Nurse Manager to establish and meet budgetary goals. Collaborates with Nurse Manager to implement strategies to increase revenue and cost-effectively manage personnel, supply and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes. Assists Nurse Manager to ensure that internal and external regulatory standards are met or exceeded.<br>
5. Research and Performance Improvement - Collaborates with Nurse Manager to evaluate research that is applicable to practice and promotes changes in standards of care as appropriate. Guides research development and implementation. Utilizes resources in asking research questions and applying appropriate research methods Shares knowledge with colleagues through publication, presentations or other means .Develops, implements and evaluates new and creative approaches to meeting goals. Leads, participates and promotes performance improvement initiatives that focus on identified patient safety or quality of care opportunities.</p><p></p><h3 class="jobSectionHeader"><b><br>
Other Information</b></h3><div>
Other information:<br>
<b>Education Requirements:</b><br>
<ul><li>Bachelor's degree in Nursing (BSN) from a school of professional nursing.</li></ul><b>
Licensure/Certification Requirements:</b><br>
<ul><li>Licensed to practice as a Registered Nurse in the state of North Carolina. Basic Life Support (BLS) for Healthcare Provider certification</li><li>For positions at magnet hospitals, professional certification relevant to the practice area and on the ANCC Magnet approved list is required within the probationary period of employment.</li></ul><b>
Professional Experience Requirements:</b><br>
<ul><li>Eighteen (18) months of professional nursing experience in a tertiary care setting to include didactic and clinical experience in the area of assignment preferably with charge and precepting experience in the area of assignment.</li></ul><b>
Knowledge/Skills/and Abilities Requirements:</b></div><h3 class="jobSectionHeader"><b><br>
Job Details</b></h3><p>
Legal Employer: STATE</p><p>
Entity: UNC Medical Center</p><p><br>
Organization Unit: Cardiology and Oncology Stepdown Unit
</p><p>Work Type: Full Time</p><p><br>
Standard Hours Per Week: 40.00</p><p>
Salary Range: $38.51 - $58.82 per hour (Hiring Range)</p><p><br>
Pay offers are determined by experience and internal equity</p><p><br>
Work Assignment Type: Onsite</p><p>
Work Schedule: Rotating</p><p>
Location of Job: US:NC:Chapel Hill</p><p>
Exempt From Overtime: Exempt: No</p><p></p><p><br>
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.</p><p></p><p><br>
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.<br>
<br>
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.</p></div>

RN Clinical Nurse IV- Cardiology and Oncology Stepdown Unit

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