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customer service representative

store associate

Landmark Group

<div>Store Associate</div>
 <div><ul><li>Provide the highest standards of customer service by demonstrating excellent knowledge of products and services
</li><li>Ensure awareness and vigilance at all times of safety / security in the store without any negligence
</li><li>Patiently address all customer related grievances or get a concrete solution from superiors and feel customer satisfied with best shopping experience
</li><li>Ensure that all sections/cash/back-store are neat and clean and all items are correctly priced
</li><li>Ensure Product knowledge workbooks/manuals are completed/studied in the given time
</li><li>Ensure the highest standards of merchandising and housekeeping standards are maintained in store at all times</li></ul></div>
 <div>Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.</div>
 <div><div>MIDDLE EAST&rsquo;S LARGEST FASHION RETAILER! Part of the Landmark Group, Splash, was founded in Sharjah in 1993. Constantly setting trends and redefining the fashion industry in the region, Splash offers an extensive and award-winning collection of popular clothing for men, women and teens. It is also the go-to destination for international brands like Kappa, Lee Cooper, Ecko Unltd , Starter and Ulla Popkins .
</div><div>As a brand Splash believes in constantly raising the bar and is acknowledged as a trendsetter in the region having successfully created some of the biggest fashion and brand properties which have now become part of the social calendar of the region
</div><div>Splash is committed to becoming a 100% sustainable brand, adopting eco-friendly practices across all business areas, from raw material procurement to biodegradable packaging
</div><div>200+ STORES | 4K+ EMPLOYEES | 14+ COUNTRIES</div></div>

Store Associate

We are looking for a dynamic and customer-focused Retail Sales Associate to join our electronics team. The ideal candidate will have a passion for technology, strong communication skills, and a proven ability to drive sales while delivering excellent customer service.Key Responsibilities:<ul><li>Assist customers in selecting electronic products based on their needs and preferences</li><li>Demonstrate product features and explain benefits clearly</li><li>Achieve individual and store sales targets</li><li>Maintain product displays and ensure the store is well-presented</li><li>Handle customer inquiries, complaints, and provide appropriate solutions</li><li>Stay updated on the latest electronics and technology trends</li></ul>Requirements:<ul><li>Previous experience in retail sales, preferably in electronics</li><li>Strong communication and interpersonal skills</li><li>Sales-driven with a customer-first approach</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR3,200.00 per monthWork Location: In person

Store Associate - Electronics Background ONLY

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
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 The position is responsible for generating sales and deliver customer service at its best.
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 Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Hospitality and Guest Service
 
 
 <ul>
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 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
 </li>
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 Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
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 Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
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 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
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 Uses proper procedures to ensure the accuracy of every order for every guest.
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 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
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 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
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 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
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 Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
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 Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
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 Prepares all products as required, following the order monitor to ensure the accuracy of every order.
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 Communicates showcase and product needs to ensure proper product availability for guests.
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 Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log. Policies and Procedures
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 Participates in and attends all store meetings and other related functions.
 </li>
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 Follows all restaurant policies, procedures and standards.
 </li>
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 Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
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 Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
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 Receives payment by cash, credit cards, vouchers or automatic debits.
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 Issue receipts, refunds, or change to the customers correctly.
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 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
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 Maintain clean and orderly checkout areas. Health &amp; Safety
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 Works in compliance with occupational health and safety legislation.
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 Knows, understands and follows safe work practices and procedures.
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 Uses or wears personal protective equipment or clothing as required.
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 Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
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 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
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 </ul>
</div>

Service Crew

ALMANA FASHION GROUP

A Sales Advisor / Sales Associate is the front‑facing staff member who helps customers choose products, completes purchases, and supports daily store operations in retail (including fashion stores like those in Almana Fashion Group).Typical responsibilitiesServe and greet customers warmly, answer questions, and explain product features, sizes, care, and prices.Assess customer needs and recommend suitable items, including upselling or suggesting complementary products.Process sales transactions by operating the cash register, handling cash and cards, issuing receipts, and managing returns or exchanges.Maintain store presentation by folding/arranging clothes, restocking shelves, checking tags, and keeping the sales floor clean and tidy.Support promotions and targets by explaining offers, discounts, and loyalty programs and helping meet daily or monthly sales goals.نوع الوظيفة: دوام كاملالراتب المدفوع: QAR٢٬٦٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Sales Advisor / Sales Associate

MH ALMUFTAH TRADING AND CONTRACTING

Assist customers in selecting appropriate electrical products (e.g., wires, lighting, switches, panels)Provide accurate product information, specifications, and pricingAchieve sales targets and contribute to overall store performancePrepare quotations and follow up on customer inquiriesMaintain proper display and organization of products in the storeMonitor stock levels and coordinate with the store/warehouse for replenishmentBuild and maintain good relationships with customers and suppliersHandle customer complaints and provide appropriate solutionsProven experience in sales, preferably in electrical or hardware materialsBasic knowledge of electrical products and terminologyGood communication and negotiation skillsAbility to work under pressure and meet sales targetsCustomer-focused and result-orientedJob Types: Full-time, Contract Contract length: 24 months

ELECTRICAL SALESMAN

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

Grafton Recruitment

<div>
 
 Beauty Buyer (gn) &ndash; Luxury Department Store
 
 
 📍 Doha, Qatar | 🕘 Full-time
 
 
 
 
 
 Looking for your next international retail adventure?
 
 
 Join our clien and shape the future of beauty buying in one of the most prestigious department store destinations in the Middle East.
 
 
 
 
 
 We&rsquo;re hiring an experienced Beauty Buyer (gn) to lead and manage the Beauty Category for a luxury department store in Qatar &ndash; with full commercial ownership, strategic responsibility and direct supplier relationships. This role is ideal for ambitious buyers ready to step into a high-impact position within a fast-paced and expanding luxury retail environment.
 
 
 
 
 
 🔍 What you&rsquo;ll do
 
 <ul>
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 Lead the Beauty Category &ndash; own the product strategy, assortment, pricing and brand mix
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 Take full responsibility for sales, margin, stock, and commercial KPIs within your category
 </li>
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 Negotiate with over 50 international beauty suppliers and distributors
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 Collaborate cross-functionally with Planning, Retail, Marketing, VM, Legal, Logistics &amp; Finance
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 Monitor trends, market movement and competitors to keep the assortment cutting-edge
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 Coach and support the Buying Administration team
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 Represent our client in supplier and brand meetings at the highest level
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 Work closely with the Head of Buying and contribute to category expansion across the region
 </li>
 </ul>
 
 
 
 
 💼 What we&rsquo;re looking for
 
 <ul>
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 5+ years of buying experience in a department store environment, thereof at least one year in Beauty
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 Strong commercial mindset and experience managing a full category P&amp;L
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 Confident negotiator with a solid supplier and brand network
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 Excellent planning and organisational skills, detail-oriented and analytical
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 Strong communicator with international experience; fluency in English is required
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 French is a plus &ndash; cultural knowledge of the Middle East (especially Qatar) is welcome
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 Positive energy, natural leadership, and a love for beauty retail
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 </ul>
 
 
 
 
 ✨ What&rsquo;s in it for you
 
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 A high-profile role with one of the most iconic department store groups in the world
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 Visa sponsorship if applicable
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 Direct employment with a renowned Qatari company
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 Competitive tax-free salary + performance-based incentives
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 Beautiful working environment in the heart of Doha&rsquo;s luxury district
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 Fast-track career development in a rapidly growing regional business
 </li>
 </ul>
 
 
 
 
 💬 Interested?
 
 
 Apply now &ndash; we look forward to hearing your story.
 
</div>

Beauty Buyer (gn) Luxury Department Store

Explore 84+ Store associate in Doha this April. Find roles across top companies and apply now to boost your career.