customer executive

purchase executive

store executive

Neptunus Power

<div>
 
 
 
 Results and Activities
 
 
 
 
 
 Key Results (What will I be accountable for?)
 
 
 
 
 Activities (What will I do?)
 
 
 
 
 Stores management
 
 
 <ul>
 <li>
 Inward - Outward of material
 </li>
 <li>
 Receipt/Issue of material
 </li>
 <li>
 Stock check of Consumables
 </li>
 <li>
 Physically capable of lifting and shifting the materials carefully
 </li>
 </ul>
 
 
 Improve "Quality" &amp; &ldquo;Velocity&rdquo; in Delivery to build Stakeholder Delight and grow Machine Reliability business to 90cr
 
 
 <ul>
 <li>
 Submit 12 Monthly Reconciliation statement (of inward / Outward) for NPPS Inventory on last working day of each month
 </li>
 <li>
 ZERO Untagged Goods in the store / Inwarded Goods individually
 </li>
 <li>
 GRN &amp; Invoice submission within 24 Hrs after Material Receipt
 </li>
 <li>
 Maintain stock level for consumable Items &amp; Zero losses due to consumable materials
 </li>
 <li>
 Item Master Creation within 24 hours after approval
 </li>
 <li>
 Tools Calibration before due date &gt; 98%
 </li>
 <li>
 Replenishment of Lost/Damaged tools
 </li>
 <li>
 Returnable DC Tracking
 </li>
 </ul>
 
 
 Deliver within "Cost" to increase Profitability and build Machine Reliability business to 90cr
 
 
 <ul>
 <li>
 Zero unreported Damaged / Lost tools / Goods in Stores
 </li>
 <li>
 Annual Variance in Inventory value &lt; 0.1% Total Inventory Volume
 </li>
 </ul>
 
 
 Build Strong Processes, Resources and Capacity
 
 
 <ul>
 <li>
 Circulate accurate Weekly store report every Friday by EMAIL as per the Format
 </li>
 <li>
 Continual Improvement in current processes by enhancing end user experience.
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge/Skills/Behaviors the Candidate Should Possess:
 
 
 
 
 
 Knowledge/Skills/Behaviors
 
 
 
 
 Must Have (M)/ Nice to Have(N)
 
 
 
 Knowledge (Functional and Non-Technical):
 
 <ul>
 <li>
 Total experience of min. 3-5 years in Store Keeping preferably in an Engineering or manufacturing company. Must have sound knowledge of Material purchase, receipt &amp; issue and maintenance of record through SAP.
 </li>
 <li>
 Material handling, storage, movement, reconciliation with SAP count.
 </li>
 <li>
 Exposure of Handling more than 20 daily inward / Outwards.
 </li>
 <li>
 Hands-on experience in MS Office &amp; SAP B1.
 </li>
 <li>
 Vendor management related to calibration, consumables, Deliveries, transport and minor repairs etc.
 </li>
 </ul>
 
 
 
 
 Skills (Functional and Non-Technical):
 
 <ul>
 <li>
 Must have experience of handling Hand Tools/ Measuring tools / Consumables and PPEs
 </li>
 <li>
 Physical Stock reconciliation with system inventory.
 </li>
 <li>
 Ability to inspect and prepare material inspection reports, obtain sign offs from TLs.
 </li>
 <li>
 Good Written communication skills in English, Hindi and Marathi.
 </li>
 <li>
 Time &amp; priority management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Behaviors (Technical and Non-Technical):
 
 <ul>
 <li>
 Higher Accountability, Taking complete ownership of work. Empathy and teamwork Element
 </li>
 <li>
 Self-organized, process-oriented with strong follow up skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Challenges of the Role
 
 
 
 <ul>
 <li>
 Our Transaction nature is such that some shipments get delivered from Vendor&rsquo;s premises without actually coming physically into our premises. So it is necessary to get this information from relevant teams and enter the same system. Proactive communication required.
 </li>
 <li>
 All documentations will be done by One single person, Strong Multi tasking skills.
 </li>
 <li>
 Inward items also include customer property which received for repair purpose so it is important to make sure what received has to go out (sometimes there could be over 150 line items per DC)
 </li>
 <li>
 Tool Management: Repair, Restocking as per requirement.
 </li>
 </ul>
 
 
 
 
 
 
 Key Linkages in the Role - Whom does the person work with - internal and external:
 
 
 
 
 Internal: External:
 
 <ol>
 <li>
 .Service team 1) Bank Auditors
 </li>
 <li>
 Purchase team 2) Transport Vendors.
 </li>
 <li>
 Logistic executive
 </li>
 </ol>
 
 
</div>

Store Executive

Aditya Birla Fashion and Retail Ltd.

<div>
 
 
 About the role
 
 : Very Impactful role in India&rsquo;s foremost Luxury departmental store.
 
 
 
 
 
 
 Ideal Candidate
 
 :
 
 <ul>
 <li>
 Someone who enjoys the daily grind of activities and takes pride in their impact on the business.
 </li>
 <li>
 Has done retail operations for 5+ years
 </li>
 <li>
 Has a go-getter attitude
 </li>
 <li>
 Extremely high on ownership
 </li>
 <li>
 Has demonstrated Execution/on floor ops rigor
 </li>
 <li>
 Experience of a big box retail (is a plus but not mandatory)
 </li>
 </ul>
 
 
 Languages
 
 : English (mandatory)
 
 
 
 Education
 
 : Min Graduate (Post Grad is a plus)
 
 
 
 
 
 
 
 
 
 Key Result Areas:
 
 
 
 
 New Store Opening
 
 
 <ul>
 <li>
 Activities related to Lease deed/Agent agreement, GST license, getting Licences, Registration Certificate, new store stationery requirement, Telephone connection
 </li>
 <li>
 Liaison with the bank for arranging of EDC Machine installation with complete details of showroom code, shopper code etc.
 </li>
 <li>
 Liaison with the bank for a Cash &amp; Cheque pickup facility with complete details of showroom code, shopper code etc.
 </li>
 <li>
 Receive request and check for completeness, Carry out duplicate check. Escalate queries to Business, if any
 </li>
 <li>
 Creation of Showroom code / Shopper account / SAP Code &amp; Blocking of Code till all formalities are completed
 </li>
 </ul>
 
 
 
 
 
 Discount Implementation/Debit note advice
 
 
 <ul>
 <li>
 Inform the management for stock shortages
 </li>
 <li>
 Responsible for Discount stickering on products accurately
 </li>
 </ul>
 
 
 
 
 
 Store Operational Issues
 
 
 <ul>
 <li>
 Resolving issues related to AXPOS , IT, Stock , Renovation, Stock Pickup, Stock short/excess, All licences, Legal, , Issue PO /quotation for inst sales (as per direction of the management)
 </li>
 <li>
 Collect cheque from the store for the inst order and ensure the bill is done after cheque realization.
 </li>
 <li>
 Co-ordinate Cash/cheque pick up, Short/excess banking related issues, Credit card related issues with the Cashiering and bank teams
 </li>
 </ul>
 
 
 
 
 
 BOH Upkeep
 
 
 <ul>
 <li>
 Ensure that the Back of the House/Stock storage area is always neat and tidy and upholds the highest standards of backroom management
 </li>
 <li>
 All non selling merchandise to be stacked at their respective zones
 </li>
 </ul>
 
 
 
 
 
 Stock Take
 
 
 <ul>
 <li>
 Responsible for Stock take planning and execution, Informing stores/RE's &amp; keeping ready for external audit, Reconciliation, Maintain and publish reports, SIT report ( stock in transit )
 </li>
 </ul>
 
 
 
 
 
 Inventory Management
 
 
 <ul>
 <li>
 Complete responsibility of Receiving the stock in store, installing the safety tags &amp; price tags. And ensure that steamed garments are taken out on the floor
 </li>
 <li>
 Daily/Weekly/Monthly/Quarterly audits of fashion/beauty/accessories and non selling merchandise as per direction from HO
 </li>
 <li>
 Follow all due process of fulfilling Omni channel-orders from the store
 </li>
 </ul>
 
 
 
 
 
 Alterations
 
 
 <ul>
 <li>
 Manage the alteration department of the store
 </li>
 <li>
 Co-ordinate with Sales Team for trials and delivery post alteration
 </li>
 </ul>
 
 
 
 
 
 Facilities Management
 
 
 <ul>
 <li>
 Ensure proper functioning of the store from facilities and maintenance perspective
 </li>
 <li>
 Co-ordinate with vendors for repair/maintenance/replacement activity
 </li>
 </ul>
 
 
 
 
 
 Legal
 
 
 <ul>
 <li>
 Inform of any Summons/Notices from Government and all important Communications to store/team to HO Management/Legal teams
 </li>
 </ul>
 
 
 
 
 
 Store license
 
 
 <ul>
 <li>
 Ensuring all the required licenses like Trade license, Shops &amp; Establishments license, Music Licence-PPL IPRS, Other licence-city specific are procured and renewed as per requirement
 </li>
 </ul>
</div>

Retail Operations Manager- Galeries Lafayette

Lenskart.com

<div>
 
 Who is an Area Operations Manager for Lenskart
 
 
 
 
 
 For us the Area Operations Manager is one of the most critical roles as the profile has a direct impact and
 
 
 connect with the employees at store level who are in turn responsible for revenue generation and
 
 
 providing the best customer service to our Lenskart customers. For us the Area Operations Managers are
 
 
 the facilitators of growth, driving NPS at the assigned stores by engaging in the best customer service at
 
 
 the stores, developing people, regular coaching and mentoring our people to do better at store level. We
 
 
 hire young, energetic, strong communicators and pragmatic leaders with strong inclination towards
 
 
 customer servicing and sales, who can lead their team to achieve the numbers and the overall
 
 
 organizational objectives.
 
 
 
 
 
 Profile Summary
 
 
 Our Area Operations Manager is responsible for developing and expanding the business in the respective
 
 
 area and managing the store operations across the respective area thereby increasing the customer
 
 
 experience.
 
 
 
 
 
 Key Responsibilities
 
 
 Driving Sales and Customer Service
 
 
 a. Driving and ensuring to meet or exceed the sales plan of the respective territory monthly/
 
 
 quarterly and annually
 
 
 b. Driving and focusing on providing the customer services thereby increasing the Net Promoter
 
 
 Score (NPS) for the store
 
 
 c. Drive culture of high sales performance expectations, i.e. SALES Leadership
 
 
 d. Motivates and inspires field team to drive for results.
 
 
 e. Review financial performance at regional level to identify improvement opportunities.
 
 
 f. Serve as critical strategy planning link between Corporate and the field organization.
 
 
 g. Translate corporate goals including financial returns, sales growth and market share, into
 
 
 business plans.
 
 
 h. Assess field capability and establish performance priorities at group level.
 
 
 Manpower Planning &amp; People Development
 
 
 a. Working with the HR team and the Store Manager in ensuring staffing levels are adequate to
 
 
 effectively operate the store
 
 
 b. Direct responsibility for professional development of Lenskart Associates
 
 
 c. Assess and prioritize advanced management skill gaps including those related to
 
 
 design and implementation of business plans, forecasts, financial analysis,
 
 
 associate development and communication.
 
 
 d. Conduct two-way, formal and informal performance evaluations of Lenskart Associates which
 
 
 review professional development needs and accomplishments as well as overall achievement
 
 
 of management objectives
 
 
 e. Responsible for establishing a culture that embraces diversity and maximizes the learnings from
 
 
 a diverse team.
 
 
 f. Overall responsibility for associate development
 
 
 Managing P&amp;L of the Assigned Stores
 
 
 
 
 
 a. Responsible for managing and maintaining territory and store budgets to ensure profitability at
 
 
 store as well as territory level
 
 
 b. Managing the top and bottom line effectively of the assigned territory and stores
 
 
 c. Responsible for reducing shrinkage
 
 
 d. Managing the productivity of the staff
 
 
 e. Using cost effective methods to ensure productivity of the respective territory
 
 
 Managing and Maintaining High Standards of Retail Operations
 
 
 
 
 
 a. Regular Store Visits to:
 
 
 o Audit stores
 
 
 o Coaching the Store Managers
 
 
 o Motivate staff through sales discussion
 
</div>

Area Operations Manager

Reliance Retail

<div>
 
 Job Overview
 
 
 
 The Architect role at Reliance Retail is a mid-level, full-time position based in Navi Mumbai, Mumbai. The selected candidate will focus on designing and optimizing retail store formats in alignment with the companys strategic objectives, ensuring seamless integration of functional, aesthetic, and technological aspects.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop innovative retail interfaces, layouts, and concepts tailored for various store formats, ensuring customer-centricity.
 </li>
 <li>
 Collaborate with merchandising, operations, and construction teams to ensure seamless integration of design intent and operational efficiency.
 </li>
 <li>
 Create detailed architectural drawings, construction documents, and design presentations using industry-standard tools.
 </li>
 <li>
 Lead site planning, store remodels, and new store setup activities ranging from initial ideation to project handover.
 </li>
 <li>
 Manage project timelines, deliverables, and coordinate with external partners, consultants, and vendors for on-time execution.
 </li>
 <li>
 Incorporate sustainable design principles and ensure compliance with local building codes, accessibility standards, and organizational guidelines.
 </li>
 <li>
 Prepare and review BOQs and cost estimates for new and existing retail projects, ensuring financial accountability.
 </li>
 <li>
 Oversee quality control, attend site inspections, and provide technical support to ensure design accuracy and project integrity PAN India.
 </li>
 </ul>
</div>

Architect

Shoppers Stop

<div>
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Customer Engagement
 
 
 <ul>
 <li>
 Greet and assist customers visiting the Baume &amp; Mercier counter.
 </li>
 <li>
 Understand customer needs and recommend Baume &amp; Mercier products that fit preferences.
 </li>
 <li>
 Close sales effectively while ensuring a positive customer experience.
 </li>
 <li>
 Achieve individual and counter sales targets and KPIs.
 </li>
 <li>
 Build and maintain long-term relationships with customers (especially luxury watch buyers).
 </li>
 </ul>
 
 
 Product &amp; Brand Knowledge
 
 
 <ul>
 <li>
 Maintain thorough knowledge of Baume &amp; Mercier watch collections, features, materials, and pricing.
 </li>
 <li>
 Explain product value, craftsmanship, and warranty/service offerings clearly to customers.
 </li>
 </ul>
 
 
 Counter Operations
 
 
 <ul>
 <li>
 Keep the counter well-organized, merchandised, and stocked.
 </li>
 <li>
 Ensure accurate pricing, tagging, and inventory checks.
 </li>
 <li>
 Process sales transactions, returns, exchanges, and payment handling accurately.
 </li>
 <li>
 Assist with stock replenishment and communicate low inventory to store/brand management.
 </li>
 </ul>
 
 
 Customer Service &amp; After-Sales
 
 
 <ul>
 <li>
 Answer customer queries promptly and professionally.
 </li>
 <li>
 Support after-sales processes (e.g., warranty registration, servicing information).
 </li>
 <li>
 Follow up with customers for service reminders or new launches.
 </li>
 </ul>
 
 
 Teamwork &amp; Coordination
 
 
 <ul>
 <li>
 Work closely with Shoppers Stop store staff and brand supervisors.
 </li>
 <li>
 Participate in counter meetings, brand promotions, and store campaigns.
 </li>
 <li>
 Support visual merchandising standards and seasonal branding initiatives.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Preferably Graduate (Retail/Business/Communication or related field)
 </li>
 <li>
 
 Experience:
 
 Prior retail experience, ideally in luxury watches/jewellery/apparel
 </li>
 <li>
 
 Skills:
 
 </li>
 <li>
 Strong sales skills with a customer-first approach
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Confidence in engaging with diverse customers (incl. premium clientele)
 </li>
 <li>
 Basic POS and billing software proficiency
 </li>
 <li>
 Passion for luxury products and trends
 </li>
 </ul>
 
 
 
 
 
 Performance Expectations
 
 
 <ul>
 <li>
 Meet monthly sales targets set by brand/retail store.
 </li>
 <li>
 Develop a strong pipeline of repeat and loyal customers.
 </li>
 <li>
 Maintain high customer satisfaction and conversion rates.
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Retail department store setting (Shoppers Stop)
 </li>
 <li>
 Regular shifts including weekends/holidays
 </li>
 <li>
 Performance incentives applicable
 </li>
 </ul>
</div>

Sales Executive

<div>
 
 Job Description
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 As a Sales Advisor at H&amp;M, you&rsquo;ll play a key role in creating an outstanding customer experience. You&rsquo;ll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products. Acting in line with our values, you&rsquo;ll contribute to both your own success and the success of the company.
 
 
 
 
 You will:
 
 
 
 
 &rarr; Share your fashion and product knowledge to help customers make informed choices.
 
 
 
 
 &rarr; Collaborate with your team to deliver exceptional service at every step of the customer journey.
 
 
 
 
 &rarr; Ensure the sales floor and back of house are well-stocked, organized, and inviting.
 
 
 
 
 &rarr; Support with opening and closing of the store.
 
 
 
 
 &rarr; Represent yourself and the brand positively during all customer interactions.
 
 
 
 
 
 
 
 
 
 WHO YOU&rsquo;LL WORK WITH
 
 
 
 
 
 Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role&mdash;from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores&mdash;contributes to creating an inspiring and welcoming environment. You&rsquo;ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.
 
 
 
 
 
 WHO YOU ARE
 
 
 
 
 
 We are looking for people with&hellip;
 
 
 
 
 &rarr; Experience in customer service within fashion, retail, or similar fields.
 
 
 
 
 And people who are&hellip;
 
 
 
 
 &rarr; Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
 
 
 
 
 &rarr; Thriving in collaborative and dynamic environments.
 
 
 
 
 &rarr; Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
 
 
 
 
 &rarr; Flexible and action oriented.
 
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 
 
 H&amp;M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
 
 
 
 
 We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
 
 
 
 
 WHY YOU&rsquo;LL LOVE WORKING HERE At H&amp;M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
 
 
 
 
 &middot; We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
 
 
 
 
 &middot; We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
 
 
 
 
 &middot; We are an inclusive company where you&rsquo;re encouraged to be yourself at work
 
 
 
 
 &middot; You will have access to a large global talent community, where career growth and aspirations have no limits.
 
 
 
 
 &middot; We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness for self and family.
 
 
 
 
 &middot; You&rsquo;ll be able to express your personal style with our employee discount at H&amp;M group.
 
 
 
 
 &middot; We offer 5 days of working in a week to have great work life balance.
 
 
 
 
 
 
 
 
 
 JOIN US
 
 
 
 
 
 Our uniqueness comes from a combination of many things &ndash; our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it&rsquo;s our people who make us who we are.
 
 
 
 
 Take the next step in your career together with us. The journey starts here.
 
 
 
 
 * Store roles assessment:
 
 
 
 
 To manage the high volume of applications for the Sales Advisor role, we use an online assessment method for skills-based recruitment within some of our stores. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies predefined criteria set by H&amp;M Group.
 
 
 
 
 After completing the assessment, you&rsquo;ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact recruitment_support@hm.com. Choosing an alternative will not impact on your application.
 
 
 
 
 For more information on how we process your personal data, please see our Privacy Notice.
 
 
 
 
 ** We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This is a full-time position for our store in Mumbai Dombvilli East. The position reports to the Department Manager.
 
 
 
</div>

Sales Advisor

PepsiCo

<div>
 
 Overview
 
 
 
 CE handles multiple national and regional accounts across business territory. He is the market representative of PepsiCo, responsible for planning, deploying and executing joint business plans with Key Accounts.
 
 
 Our business partner in modern trade include large national retail chains such as Big Bazar, Reliance, Metro, D-Mart, Spencer&rsquo;s, and other regional chain etc. Other national accounts such as Pizza Hut, PVR, KFC, Burger King, other regional accounts etc. are part of the on premise business.
 
 
 
 Responsibilities
 
 
 
 Business Development
 
 
 <ul>
 <li>
 Work closely with key accounts to set clear expectations to ensure continuous orders, expansion of business and marketing plan execution
 </li>
 <li>
 Develop wiring plan for each key account through continuous networking with
 
 
 </li>
 </ul>
 their FPRs to ensure smooth business operations
 
 
 <ul>
 <li>
 Adherence to the terms of trade with each account and ensuring in-store execution as per the trade norms
 </li>
 <li>
 Identify opportunities like festivals, local events, etc. to boost business &amp; plan
 
 
 </li>
 </ul>
 Channel Management
 
 
 <ul>
 <li>
 Identify potential accounts and on-board them to ensure expansion of business
 </li>
 <li>
 Providing channel marketing insights to National FPRs in PepsiCo for proper implementation of plan, address challenges &amp; identify sources of growth
 
 
 </li>
 </ul>
 Execution
 
 
 <ul>
 <li>
 Manage stock levels to ensure continuous availability and regular rotation
 </li>
 <li>
 Ensure maximum in-store visibility through negotiation
 </li>
 <li>
 Work with Marketing Development Team to create chain wise strategy and execute end to end
 
 
 </li>
 </ul>
 Team Management
 
 
 <ul>
 <li>
 Hiring and Retaining self-motivated merchandizers &amp; PSRs to handle Key Accounts to ensure In-store execution and support
 </li>
 <li>
 Training merchandizers and PSRs to handle accounts independently
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Any under graduate
 </li>
 <li>
 Post Graduation (Tier 2/3 College)
 </li>
 <li>
 Preferable MBA
 </li>
 </ul>
</div>

Customer Executive

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