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account management team lead

strategic account manager

Amazon

<div>
 
 Description
 
 
 
 Key Accounts Manager responsible for managing strategic partnerships representing 30% of category revenue in Amazon Egypt marketplace. Oversees a diverse portfolio of key accounts including major brand owners, retailers, and pharmacies while driving sustainable growth and operational excellence. Develops and executes customized account strategies to maximize business opportunities and strengthen market presence.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Manages and grows relationships with high-value accounts, serving as the primary point of contact for strategic business partners
 </li>
 <li>
 Drives revenue growth through innovative reward programs and targeted business development initiatives
 </li>
 <li>
 Oversees inbounds and supply chain optimization for key accounts
 </li>
 <li>
 Develops and implements account-specific strategies to achieve growth targets and enhance market share
 </li>
 <li>
 Creates and monitors performance metrics to track account progress and identify growth opportunities
 </li>
 <li>
 Collaborates with internal teams to ensure seamless service delivery and partner satisfaction
 </li>
 <li>
 Conducts regular business reviews with key stakeholders to align on objectives and assess performance
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales or account management experience
 </li>
 <li>
 Experience with Excel
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience analyzing key open issues and resolution metrics for each of the managed accounts
 </li>
 <li>
 Experience in relationship management within technology, start-ups, or SaaS Platforms
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3130410
</div>

Key Accounts Manager-Consumables, MENA Marketplace - VAR

Classera

<div>
 The Senior Account Manager will own end-to-end commercial and relationship management for key C-Pay clients. The role is responsible for driving revenue, ensuring high adoption of payment services, overseeing integrations, and expanding C-Pay&rsquo;s footprint with existing strategic accounts. This is not a soft relationship role &mdash; it demands hands-on leadership with clients, product, and operations.
 
 
 
 Key Responsibilities
 
 
 
 
 Client Management &amp; Growth
 
 
 
 <ul>
 <li>
 Manage a portfolio of high-value C-Pay clients across education, government, fintech, and enterprise sectors.
 </li>
 <li>
 Serve as the primary point of contact for all commercial, operational, and technical matters.
 </li>
 <li>
 Build account plans to expand usage, upsell payment services, and increase transaction volume.
 </li>
 <li>
 Lead renewals, contract extensions, fee negotiations, and pricing discussions.
 </li>
 <li>
 Ensure client satisfaction and proactively address risks, disputes, and escalations.
 
 
 </li>
 </ul>
 
 Operational &amp; Technical Coordination
 
 
 
 <ul>
 <li>
 Oversee onboarding, integration, and activation of new clients in coordination with Product, Tech, and Operations.
 </li>
 <li>
 Track and resolve payment issues, reconciliation gaps, settlement delays, or wallet-related challenges.
 </li>
 <li>
 Ensure full compliance with regulatory and financial controls across all transactions.
 </li>
 <li>
 Support clients with API integration, reporting needs, and financial workflow optimization.
 
 
 </li>
 </ul>
 
 Revenue &amp; Performance
 
 
 
 <ul>
 <li>
 Monitor daily/weekly/monthly C-Pay metrics: TPV, ARPU, active merchants, settlement timelines, and wallet performance.
 </li>
 <li>
 Identify opportunities to increase usage and reduce churn.
 </li>
 <li>
 Deliver quarterly business reviews (QBRs) with data-backed insights and growth recommendations.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Product on new features, client requirements, and product feedback.
 </li>
 <li>
 Support Finance with settlement cycles, reconciliation, chargebacks, and invoicing.
 </li>
 <li>
 Partner with Sales and Implementation teams to deliver a seamless end-to-end client experience.
 
 
 </li>
 </ul>
 
 Compliance &amp; Risk
 
 
 
 <ul>
 <li>
 Ensure clients follow KYC, AML, and regulatory processes required by C-Pay.
 </li>
 <li>
 Identify high-risk accounts and coordinate mitigation plans.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;8+ years in Account Management / Customer Success within fintech, payments, banking, PSPs, or SaaS.
 </li>
 <li>
 Proven track record managing large strategic accounts and growing revenue.
 </li>
 <li>
 Experience with online payments, gateways, wallets, settlements, or financial APIs.
 </li>
 </ul>
</div>

Fintech Account Manager

The HEINEKEN Company

<div>
 
 Scope of the Job
 
 
 
 ________________________________________________________________
 
 
 Dealing with customers who have a strategic role to play in the growth of an organization. When talking, ensuring that the customer&rsquo;s needs and expectations are met by the business. The Key Accounts Manager is responsible for maintaining and expanding relationships with significant customers, work in close association with various business departments, and thus maintain and develop the strategic relationships with the Key Accounts.
 
 
 
 Job Responsibilities
 
 
 
 ________________________________________________________________
 
 
 <ul>
 <li>
 Create a strategic plan for business short and long-term growth.
 </li>
 <li>
 Identify potential business opportunities and enhance current business performance.
 </li>
 <li>
 Negotiating contracts with key accounts and meeting established deadlines for the fulfillment of each customer&rsquo;s long-term goals.
 </li>
 <li>
 Supervising the contract&rsquo;s teams assigned to each key client.
 </li>
 <li>
 Maintain strong communication with various internal stakeholders: marketing, Trade Marketing, sales, supply chain, and all other relevant key stakeholders to ensure the needs of the key accounts are met.
 </li>
 <li>
 Identification of market potentials, as well as observation and
 </li>
 <li>
 Observe and analysis the development and changes in the market, business dynamics and market players.
 </li>
 <li>
 Establish and supervise the company's internal budgets and the external budgets of its customers.
 </li>
 <li>
 Put the customers at the heart of every business plan.
 </li>
 <li>
 Compiling reports on Key accounts progress, goals, and forecasts.
 </li>
 <li>
 Play a key role in strategic initiatives.
 </li>
 <li>
 Negotiate with key clients and meet deadlines for long-term goal fulfillment.
 </li>
 <li>
 Address and resolve key customers&rsquo; pain points effectively.
 </li>
 <li>
 Ensure the correct products and services are delivered to customers in a timely manner.
 </li>
 <li>
 Collaborate with the Sales team to maximize profits through setting the ICP strategies that drive the business.
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 _______________________________________________________________
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related field.
 </li>
 <li>
 Proven experience in key account management exceeds 5 years.
 </li>
 <li>
 Proficient in English. Additional languages are an advantage.
 </li>
 <li>
 MBA in business administration is preferable.
 </li>
 <li>
 Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
 </li>
 <li>
 The ability to build rapport with key accounts.
 </li>
 <li>
 Strong negotiation skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Ability to work well in a team.
 </li>
 <li>
 Excellent presentation skills.
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Key Accounts and Modern Trade Manager

ArabyBrand

<div>
 If you are detail-oriented and have strong communication, analytical and planning skills, this is the perfect job for you! We are looking for a Senior Digital &amp; Business Strategist &amp; Account Manager
 
 
 
 
 The Big Picture:
 
 
 
 
 Araby Brand, a dynamic digital marketing agency in the MENA region, specializes in performance marketing tailored to each client's unique needs. Our goal is to become a leading agency in the EMEA region, while ensuring that we remain an exceptional place to work.
 
 
 
 About The Role:
 
 
 
 As a senior Account Manager, you will oversee a portfolio of key clients, nurture existing relationships, and spearhead new business initiatives.
 
 
 This role provides a dynamic and fast-paced environment ideal for those passionate about digital marketing and eager to innovate and drive results.
 
 
 
 Key Responsibilities Include:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
 </li>
 <li>
 Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction
 </li>
 <li>
 Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
 </li>
 <li>
 Proactively and professionally handle client concerns and inquiries in a timely manner.
 </li>
 <li>
 Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
 </li>
 <li>
 Identify growth opportunities within client accounts and collaborate with internal teams to drive sales
 </li>
 <li>
 Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
 </li>
 <li>
 Ensure timely resolution of critical issues to facilitate effective escalation management
 </li>
 <li>
 Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
 </li>
 <li>
 Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
 </li>
 <li>
 Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
 </li>
 <li>
 Provide input on new processes and workflows as needed
 </li>
 <li>
 Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
 </li>
 <li>
 At least 4+ years of proven experience in Account Management within the digital marketing industry
 </li>
 <li>
 Deep understanding of online marketing tools, trends, and social media platforms.
 </li>
 <li>
 Excellent communication and problem-solving skills with close attention to detail.
 </li>
 <li>
 Fluent in both spoken and written English as well as Arabic.
 </li>
 <li>
 Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
 </li>
 <li>
 Ability to customize solutions according to the client's specific needs and goals.
 </li>
 <li>
 Ability to handle multiple tasks at once and manage various projects without making mistakes
 </li>
 <li>
 Strong negotiation capabilities complemented by analytical abilities that can lead to successful results
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join Araby Brand?
 
 
 
 <ul>
 <li>
 Exciting bonus opportunities, incentives &amp; profitshare
 </li>
 <li>
 Comprehensive health insurance coverage
 </li>
 <li>
 Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities
 </li>
 <li>
 Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged
 </li>
 <li>
 Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses
 </li>
 <li>
 Collaborative Culture: Join a passionate team dedicated to excellence and teamwork
 </li>
 <li>
 Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance
 </li>
 </ul>
</div>

Senior Digital & Business Strategist (Account Manager)

Banque du Caire

<div>
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 Responsible for assessing, supporting &amp; following up on the development of business acquiring activities for the Key Account merchants (class A) within the assigned region.
 </li>
 <li>
 Working to achieve portfolio targets through acquiring new clients, identifying specific client needs and cross selling all appropriate products and services.
 </li>
 </ul>
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage &amp; grow relationships with key merchants and strategic partners
 </li>
 <li>
 Develop &amp; execute account plans to achieve volume and revenue targets.
 </li>
 <li>
 Negotiate commercial terms, pricing and partnership agreements.
 </li>
 <li>
 Monitor merchants&rsquo; performance and ensure top-level service delivery.
 </li>
 <li>
 Coordinate with internal teams (operations, risk &amp; marketing, etc.) to ensure smooth onboarding and transactions flow.
 </li>
 <li>
 Identify new business opportunities within the acquiring ecosystem (POS, E-commerce, Soft POS, etc.)
 </li>
 <li>
 Handle escalations and ensure customer satisfaction through proactive engagement.
 </li>
 <li>
 Build relationships to create new opportunities through referrals and connections.
 </li>
 <li>
 Ensure that new markets &amp; customers are approached to exploit market opportunities and enhance market.
 </li>
 <li>
 Share, improve and innovate new ways of acquisition to improve profitability.
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, finance or a related field.
 </li>
 <li>
 7-11 years of experience in merchant acquiring, cards business, or payment industry.
 </li>
 <li>
 Strong negotiation, communication and relationship management skills.
 </li>
 <li>
 Analytical thinking and able to interpret data and market trends.
 </li>
 <li>
 Proven track record of achieving targets and managing high-value clients.
 </li>
 </ul>
 
 
</div>

Acquiring Key Account Manager

Talent 360 ME

<div>
 
 Job Title: Account Manager
 
 
 
 
 Talent 360 is hiring for one of its clients, which is BAM Advertising agency
 
 
 
 
 Position Overview:
 
 We are seeking a dynamic and results-oriented Account Manager to join our growing team. The Account Manager will be responsible for managing a portfolio of key client accounts, fostering long-term relationships, and driving revenue growth through upselling and cross-selling opportunities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Represent the client at agency meetings and make sure they receive what they asked for as part of their agency's contractual agreement.
 </li>
 <li>
 Must develop an understanding of:
 </li>
 <li>
 The client&rsquo;s business model
 </li>
 <li>
 The marketplace and factors affecting sales
 </li>
 <li>
 Advertising techniques from creative, research, and media outreach
 </li>
 <li>
 Develop and maintain strong relationships with assigned client accounts.
 </li>
 <li>
 Serve as the primary point of contact for client inquiries, requests, and issue resolution.
 </li>
 <li>
 Understand clients' business objectives and provide strategic guidance and solutions to meet their needs.
 </li>
 <li>
 Analyze the effectiveness of digital campaigns
 </li>
 <li>
 Identify and pursue opportunities for account growth, including upselling and cross-selling additional products or services.
 </li>
 <li>
 Prepare and present regular account performance reports and progress updates to clients.
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 Proven experience of 2+ years in the same industry is a MUST
 </li>
 <li>
 Strong communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
 </li>
 <li>
 Excellent interpersonal skills with the ability to build rapport and trust with clients and internal teams.
 </li>
 <li>
 Demonstrated ability to manage multiple client accounts and prioritize tasks effectively.
 </li>
 <li>
 Strategic thinker with strong problem-solving abilities and a proactive mindset.
 </li>
 <li>
 Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Fluent in English with good leadership skills
 
 
 
 </li>
 </ul>
 
 Company Industry: Advertising Agency
 
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Laptop Allowance
 
 
 
 </li>
 </ul>
 
 Working Conditions:
 
 
 
 <ul>
 <li>
 Working hours: 10:00 AM to 7:00 PM
 </li>
 <li>
 Working Days: Full-time
 </li>
 <li>
 Days off: Fridays and Saturdays
 </li>
 <li>
 Location: Zamalek
 </li>
 </ul>
</div>

Account Manager..

Noventiq Egypt

<div>
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Role Summary
 
 
 </li>
 </ul>
 As a
 
 Senior Account Manager
 
 , you will be responsible for managing and expanding relationships with
 
 enterprise customers
 
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 
 
 You will act as a
 
 trusted advisor
 
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
 </li>
 <li>
 Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
 </li>
 <li>
 Lead account planning and business reviews with customers and Microsoft stakeholders.
 </li>
 <li>
 Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
 </li>
 <li>
 Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
 </li>
 <li>
 Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
 </li>
 <li>
 Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
 </li>
 <li>
 Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
 </li>
 <li>
 Represent Noventiq in enterprise engagements with professionalism and integrity.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
 </li>
 <li>
 Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
 </li>
 <li>
 Proven success managing large enterprise customers with multi-million-dollar portfolios.
 </li>
 <li>
 Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
 </li>
 <li>
 Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
 </li>
 <li>
 Experience in collaborating within a matrix organization and managing complex sales cycles.
 </li>
 <li>
 Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
 
 
 </li>
 </ul>
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Strategic account management and customer success mindset
 </li>
 <li>
 Deep understanding of Microsoft ecosystem and licensing models
 </li>
 <li>
 Business and financial acumen
 </li>
 <li>
 Consultative and solution-selling skills
 </li>
 <li>
 Collaborative team player with global mindset
 </li>
 <li>
 High energy, integrity, and result orientation
 
 
 </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>

Senior Account Manager

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