receptionist

sales supervisor

accounting supervisor

assistant reservations manager Jobs in Egypt

assistant reservations manager

front desk agent

supervisor front office

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26207558<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Cairo Golf Resort &amp; Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt, 11835<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.<br>
<div></div>
APTITUDES DESEABLES<br>
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.<br>
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.<br>
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor.<br>
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div><br>
<div></div>
<div></div><i>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.</i>
<p></p><p>En Westin, nos comprometemos a empoderar a los hu&eacute;spedes para que recuperen el control y mejoren su bienestar cuando m&aacute;s lo necesitan mientras viajan, asegur&aacute;ndonos de que lleguen a ser la mejor versi&oacute;n de s&iacute; mismos. Para lograr nuestra misi&oacute;n de convertirnos en la marca de bienestar destacada en el sector hotelero, necesitamos empleados apasionados y comprometidos para hacer realidad los programas &uacute;nicos de la marca. Queremos que nuestros empleados adopten sus propias pr&aacute;cticas de bienestar tanto dentro como fuera del hotel. Eres el candidato ideal de Westin si eres apasionado, activo y te enorgulleces de c&oacute;mo mantienes tu bienestar, adem&aacute;s de ser optimista y aventurero. <b>Estar&aacute;s</b> donde puedes llevar a cabo tu mejor trabajo, <b>comenzar&aacute;s</b> a cumplir tu prop&oacute;sito, <b>formar&aacute;s parte</b> de un incre&iacute;ble equipo mundial y <b>te convertir&aacute;s</b> en tu mejor versi&oacute;n.</p></div></div>

Supervisor-Front Office

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26207558
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Westin Cairo Golf Resort &amp; Spa Katameya Dunes, Road 90,New Cairo City, Cairo, Egypt, Egypt, 11835VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <em>
  شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
  <br/>
  <br/>
 </em>
 في ويستن، نحن ملتزمون بتمكين الضيوف من استعادة السيطرة وتعزيز رفاهيتهم عندما يكونون في أمس الحاجة إليها أثناء السفر، مما يضمن قدرتهم على أن يكونوا أفضل نسخة من أنفسهم. لتحقيق مهمة العلامة التجارية المتمثلة في أن تصبح العلامة التجارية الرائدة في مجال العافية في مجال الضيافة، نحتاج إلى شركاء متحمسين ومشاركين لإضفاء الحيوية على البرامج الفريدة للعلامة التجارية. نريد أن يتبنى شركاؤنا ممارسات الرفاهية الخاصة بهم داخل وخارج الممتلكات. أنت المرشح المثالي لويستن إذا كنت متحمسًا؛ أنت نشط وتفخر بكيفية الحفاظ على رفاهيتك؛ أنت متفائل؛ أنت مغامر.
 <strong>
  كن
 </strong>
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 <strong>
  وابدأ
 </strong>
 هدفك ،
 <strong>
  وانتمي
 </strong>
 إلى فريق عالمي مذهل ،
 <strong>
  لتصبح
 </strong>
 أفضل نسخة منك.
</div>


Sofitel

<div><b>Company Description</b><p><br>
Gr&uuml;nde f&uuml;r Accor zu arbeiten?<br>
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen.<br>
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst.<br>
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.<br>
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS</p><b><br>
Job Description</b><br>
<ul><li>
To be an ambassador of the Front Office and of the hotel, in and outside the work place.</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To be aware of and to report all guest comments or complaints.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups..</li><li>
To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.</li><li>
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To respect the privacy of the guests and the confidentiality of the information.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>
To be aware of all VIPs visiting or staying in the hotel.</li><li>
To maintain an accurate Guest History and to pre-register all recurring guests.</li><li>
To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.</li><li>
To check the departure lists and to ensure check-out times are respected.</li><li>
To monitor room status and discrepancies.</li><li>
To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.</li></ul><p></p><b><br>
Qualifications</b><ul><li><br>
Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li></ul><b><br>
Additional Information</b><p><br>
Ihr Team und Arbeitsumfeld:<br>
In 1-2 S&auml;tzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln<br>
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis<br>
Unser Engagement f&uuml;r Diversity &amp; Inclusion:<br>
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielf&auml;ltige Talente anzuziehen, zu rekrutieren und zu f&ouml;rdern.</p></div>

Guest Service Agent

Mövenpick

<div><b>Company Description</b><p><b><br>
&quot;Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p><br>
<b>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</b></p><b><br>
Job Description</b><p><br>
The Assistant Reservations Manager supports the Reservations Manager in ensuring the smooth operation of the Reservations Department, contributing to optimal occupancy, revenue performance, and exceptional guest experience in line with Accor and M&ouml;venpick brand standards.</p><p>
The role focuses on accurate reservation handling, effective inventory management, and close coordination with Front Office, Sales, and Revenue teams to meet operational and commercial objectives.</p><p>
Key Responsibilities:</p><ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li></ul></div>

Assistant Reservation Manager

Rixos

<div><b>Company Description</b><p><br>
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><p>
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><p>
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><b><br>
Job Description</b><ul><li><br>
Closely deal with all requests, problems and needs of guests staying at Rixos Seagate Sharm Hotel and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her immediate and follow-up on the matter</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Front Office Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc.</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Front Office Manager/Guest Relations Manager/Duty Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li><li>Carry out all responsibilities related to the quality management and food safety Systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul><b><br>
Qualifications</b><p><br>
Education: At least a high school or vocational diploma.</p><ul><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul></div>

Telecommunications Agent

Hilton

<div>
 The administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 An administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. Specifically you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Opens incoming mail, dates stamps and distributes accordingly
  </li>
  <li>
   Sends outgoing mail, both interoffice and outside of the hotel
  </li>
  <li>
   Routes mail, faxes and other printed matter
  </li>
  <li>
   Prepares and types correspondence and fairly complex numerical/financial reports, as directed
  </li>
  <li>
   Prepares correspondence on behalf of management
  </li>
  <li>
   Duplicates, copies and distributes and mails material for the department/office
  </li>
  <li>
   Orders and maintains office supplies and equipment
  </li>
  <li>
   Maintains files and equipment in an orderly and professional manner
  </li>
  <li>
   Uses the property's email system and maintains their email box, as is policy
  </li>
  <li>
   Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
  </li>
  <li>
   Appropriate business use of telephone and voice email system
  </li>
  <li>
   Greets internal and external customers in a friendly and professional manner
  </li>
  <li>
   Announces visitors and/or handles requests, as appropriate
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 An Administrative Assistant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Excellent administration and IT skills
  </li>
  <li>
   Committed to delivering a high level of customer service, both internally and externally
  </li>
  <li>
   Flexibility to respond to a range of different work situations
  </li>
  <li>
   Ability to work under pressure
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous administrative experience in a fast paced environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Cairo Grand Nile
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Administrative Assistant

البنك التجاري الدولي

<div></div><div><div>Description<div>
</div><div>
Job Purpose</div><div>
To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers.</div><div>
Description</div><div>
Payments Collection</div><div>
1. Check status of respective customers arrears (i.e. Credit card, Loans, or Auto &amp; Mortgage) &amp; prepare required data prior phone calls</div><div>
2. Conduct phone calls with arrears customers, record the outcome of phone calls in the work cards or system</div><div>
3. Negotiate arrears settlements and report actions to be taken &lsquo;partial payment, rescheduling or turning case to legal to the team leader</div><div>
4. Organize filling / Documents properly to ensure easy access</div><div>
5. Finalize daily transactions, and refer any back log to the collection supervisor</div><div>
Policies, processes, and procedures</div><div>
6. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner</div><div>
Day to day operations</div><div>
7. Follow the day-to-day operations related to own jobs in the Collection &amp; Recovery department to ensure continuity of work</div><div>
Compliance</div><div>
8. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks</div><div></div><div><br>
</div></div><div>
Qualifications<div>
</div><div>
Qualifications &amp; Experience</div><ul><li>Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or related fields</li><li>0 to 2 years of experience</li><li>Understands the principles of accounting and cost-effectiveness</li></ul><div>
Skills</div><ul><li>Good command of English language beside Arabic</li><li>Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit</li><li>Keen for new experience, responsibility and accountability</li><li>Communication Skills</li><li>Must be adept in use of basic software such as Office, and ideally Access, Internet and email</li></ul><div></div><div><br>
</div></div><div>
Primary Location: Egypt-Cairo-MERRYLAND</div><div>
Work Locations: MERRYLAND</div><div>
Job: Front Liner</div><div>
Organization: RISK</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

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Explore 756+ Supervisor front office in Egypt this January. Find roles across top companies and apply now to boost your career.

756 supervisor front office jobs IN Egypt

Supervisor-Front Office

Supervisor-Front Office

Guest Service Agent

Assistant Reservation Manager

Telecommunications Agent

Administrative Assistant

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