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Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184172
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 في ويستن، نحن ملتزمون بتمكين الضيوف من استعادة السيطرة وتعزيز رفاهيتهم عندما يكونون في أمس الحاجة إليها أثناء السفر، مما يضمن قدرتهم على أن يكونوا أفضل نسخة من أنفسهم. لتحقيق مهمة العلامة التجارية المتمثلة في أن تصبح العلامة التجارية الرائدة في مجال العافية في مجال الضيافة، نحتاج إلى شركاء متحمسين ومشاركين لإضفاء الحيوية على البرامج الفريدة للعلامة التجارية. نريد أن يتبنى شركاؤنا ممارسات الرفاهية الخاصة بهم داخل وخارج الممتلكات. أنت المرشح المثالي لويستن إذا كنت متحمسًا؛ أنت نشط وتفخر بكيفية الحفاظ على رفاهيتك؛ أنت متفائل؛ أنت مغامر.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Supervisor-Reservations

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184172
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 S'assurer de l'exactitude de la liste des chambres bloqu&eacute;es, des r&eacute;servations et des prix du march&eacute;. Porter les valeurs et/ou promouvoir la culture de la compagnie aupr&egrave;s des nouveaux employ&eacute;s. V&eacute;rifier et mettre en place de nouvelles proc&eacute;dures de r&eacute;servation. Traiter toutes les demandes, modifications et annulations de r&eacute;servations par t&eacute;l&eacute;phone, fax ou e-mail. Identifier les besoins de r&eacute;servation des clients et d&eacute;terminer le type de chambre appropri&eacute;. V&eacute;rifier la disponibilit&eacute; du type de chambre et le tarif. Expliquer les politiques de garantie, de tarification sp&eacute;ciale et d'annulation aux appelants. R&eacute;pondre aux demandes sp&eacute;ciales et les documenter. R&eacute;pondre aux questions sur les installations/services de l'h&ocirc;tel et les chambres. Appliquer les techniques de vente pour maximiser les revenus. Saisir des donn&eacute;es dans le syst&egrave;me de r&eacute;servation et y acc&eacute;der. R&eacute;pondre du mieux possible aux demandes d'h&eacute;bergement. D&eacute;finir les comptes de facturation appropri&eacute;s, conform&eacute;ment aux politiques de la Comptabilit&eacute;. R&eacute;soudre et prendre note des probl&egrave;mes et questions des clients ou faire remonter l'information/en r&eacute;f&eacute;rer au personnel concern&eacute;. Aider la direction &agrave; former, planifier, &eacute;valuer, conseiller, motiver et accompagner les employ&eacute;s ; servir de mod&egrave;le et de r&eacute;f&eacute;rent pour les proc&eacute;dures Guarantee of Fair Treatment (Garantie de l'&eacute;galit&eacute;)/Open Door Policy (Politique de la porte ouverte). Suivre et appliquer toutes les politiques et proc&eacute;dures de la cha&icirc;ne ; s&rsquo;assurer de porter un uniforme de travail propre et complet ; avoir une apparence soign&eacute;e et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialit&eacute; dans la diffusion d&rsquo;informations propres &agrave; la banni&egrave;re et/ou &agrave; l&rsquo;h&ocirc;tel et prot&eacute;ger tous les biens de la compagnie. Accueillir et recevoir tous les clients selon les standards de la cha&icirc;ne ; anticiper leurs besoins et y r&eacute;pondre et les remercier chaleureusement. Utiliser un langage clair et courtois lors de toute communication ; pr&eacute;parer et corriger avec pr&eacute;cision et exhaustivit&eacute; des documents r&eacute;dig&eacute;s ; r&eacute;pondre au t&eacute;l&eacute;phone en employant le langage appropri&eacute;. D&eacute;velopper des relations professionnelles positives et constructives avec vos pairs. Se conformer aux exigences et standards de qualit&eacute;. Lire et v&eacute;rifier visuellement des informations dans diff&eacute;rents formats. D&eacute;placer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de fa&ccedil;on autonome. Effectuer toutes les autres t&acirc;ches demand&eacute;es par les responsables et qui correspondent au poste.
 
 
 
 Qualifications Recommand&eacute;es
 
 
 
 Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;&eacute;tudes secondaires ou &eacute;quivalence de niveau secondaire.
 
 
 Exp&eacute;rience de travail connexe:Au moins 2 ans d&rsquo;exp&eacute;rience de travail connexe.
 
 
 Exp&eacute;rience de supervision:Au moins 1 an d&rsquo;exp&eacute;rience de supervision.
 
 
 Permis ou certification:Aucune
 
 
 
 Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
 
 
 
 Chez Westin, nous offrons &agrave; notre client&egrave;le la possibilit&eacute; de reprendre le contr&ocirc;le et d'am&eacute;liorer son bien-&ecirc;tre lorsqu'elle en a le plus besoin, afin qu'elle puisse donner le meilleur d'elle-m&ecirc;me. Pour r&eacute;aliser notre mission qui est de devenir la premi&egrave;re enseigne de bien-&ecirc;tre dans le secteur de l'h&ocirc;tellerie, nous recherchons des employ&eacute;s et employ&eacute;es dont la passion et la motivation donneront vie &agrave; notre offre unique. Nous souhaitons que nos employ&eacute;s et employ&eacute;es se sentent bien, au sein de nos &eacute;tablissements comme en dehors. Si vous &ecirc;tes une personne passionn&eacute;e, active, soucieuse de son bien-&ecirc;tre, optimiste et audacieuse, vous &ecirc;tes la personne id&eacute;ale pour travailler chez Westin.
 
 Choisissez
 
 une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de
 
 donner
 
 un sens &agrave; votre vie professionnelle, de
 
 faire partie
 
 d'une incroyable &eacute;quipe internationale et de
 
 devenir
 
 la meilleure version de vous-m&ecirc;me.
</div>

Frasers Hospitality

<div>
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
</div>

Reservation Agent

Malmaison

<div>
 
 About The Role
 
 
 
 
 Role: Reservation Agent
 
 
 
 
 Location: Fraser Suites - Doha
 
 
 
 
 Salary: Competitive
 
 
 
 We are looking for a Reservation Agent to join the team here Frasers Suites in Doha. As a Reservation Agent, you will be recording and processing all reservation inquiries made by phone, fax or email efficiently and accurately and convert sales enquiries where possible to meet hotel targets.
 
 
 
 What You Will Be Doing As An Reservation Agent
 
 
 
 Provides a full range of administrative, clerical and office support including, but not limited to:
 
 
 <ul>
 <li>
 Work closely with the FOM and DOSM in rate setting for all periods.
 </li>
 <ul>
 <li>
 Collate all hotel reports relating to any reservation or sales tracking as designated by DOSM and GM. Ensure that this information is reviewed more analytically with the entire sales team and thus creating a culture of accountability and responsibility for all team members.
 </li>
 <li>
 Maintain overall responsibility of reservations however ensure Reservations Supervisor runs the day to day operations of dept
 </li>
 <li>
 Work closely with the FOM &amp; Reservations Supervisor to manage the manning within the department in order to maximise sales and in accordance with the budgets.
 </li>
 <li>
 Maximise the productivity of the department through ongoing training and development programs; ensure mystery calls are conducted to monitor our sales and reservations conversion.
 </li>
 <li>
 Actively takes reservation enquiries when needed.
 </li>
 <li>
 Be involved in all yield and Revmax meetings as designated. Ensure minutes are followed up where issues are related to conversion of room night potential.
 </li>
 <li>
 Follow up on all Groups, Blocks, Allotments, and room list with Reservation Supervisor and Groups Co-ordinator.
 </li>
 <li>
 Liase with Credit Manager in relation to requests for Credit.
 </li>
 <li>
 Control the loading of all rates into Radisson&rsquo;s harmony Database and hotels PMS. When appropriate train Reservations Supervisor to complete task.
 </li>
 <li>
 Ensure all complaints through HDBM are actioned within 24 hours
 </li>
 </ul>
 </ul>
 
 
 
 What We&rsquo;re Looking For
 
 
 
 You have proven experience in a similar role with excellent communication and administration skills. You are an enthusiastic individual with a passion for attention to detail.
 
 
 
 Who are Frasers Hospitality?
 
 
 
 Conceived with the lifestyle preferences of today&rsquo;s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings &ndash; the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, a second-tier brand targeted at the road warrior and Capri by Fraser, a design-led hotel residence aimed at the Millennial business traveler.
 
 
 With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers&rsquo; intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.
 
 
 In addition to competitive rates of pay we also offer a range of great benefits.
 
 
 
 Interested?? Click Apply Now
 
 
 
 Frasers Hospitality, Malmaison &amp; Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
 
 
 
 Benefits
 
 
 
 About You
 
 
 Not Specified
 
 
 Apply
 
 
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</div>

Raffles

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
As Assistant Reservations Manager, you will support the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. Your role ensures reservations are handled efficiently, accurately, and delivered with high-end guest service. This contributes directly to guest satisfaction, operational smoothness, and maximization of room revenue.
Key Responsibilities:<ul><li>
Ensure the daily operations of the Reservations Department run smoothly &mdash; manage departmental checklists, monitor tasks and ensure timely completion and review</li><li>
Review and spot-check reservations (including previous day&rsquo;s bookings and arrivals), ensuring accuracy &mdash; especially VIP, special requests, corporate bookings &mdash; and readiness for arrival</li><li>
Support recruitment, training, coaching, and ongoing development of reservations staff (Reservations Agents), to uphold the high service standards expected by the brand</li><li>
Supervise and manage the Reservations team: oversee daily tasks, ensure enquiries/bookings are handled efficiently, maintain high responsiveness and professionalism</li><li>
Maintain strong coordination with other hotel departments (Front Office, Groups/Events, Sales/Revenue, and others) to align room allocations, group reservations, room-blocks, pick-up lists, and guest needs</li><li>
Monitor room inventory, room-block allocations, and collaborate with the Groups Department for group bookings, rooming lists, and adjustments as needed</li><li>
Handle guest enquiries, reservation requests, modifications, cancellations &mdash; including from travel agents, corporate accounts, OTAs and direct channels &mdash; ensuring accuracy, timely response, and excellent guest communication</li><li>
Track lost business opportunities (e.g., cancelled or unconverted enquiries), follow up where appropriate and report findings to department leaders for potential recovery</li><li>
Maintain full knowledge of hotel business segments, room types, rates, promotions, packages, and seasonal offers &mdash; ensure correct application when taking reservations</li><li>
Prepare and submit regular reports (daily, monthly or as required) on reservations performance to senior management/administration</li><li>
Ensure compliance with all hotel policies and standards (brand standards, hygiene/safety where applicable, data privacy for guest information)</li><li>
Perform any other duties as assigned by management, especially in support of operational and guest-experience goals</li></ul> 

Qualifications 
<ul><li>
Degree or diploma in Hotel Management, Hospitality, Business Administration or related field</li><li>
Minimum 3 years&rsquo; experience in hotel/resort operations, ideally in a Reservations Supervisor or similar role in a luxury hotel/resort environment</li><li>
Strong knowledge of global distribution/reservation systems (e.g. PMS such as &ldquo;Opera&rdquo;) and proficiency in standard office software (e.g. Microsoft Office)</li><li>
Excellent communication skills (written and verbal), customer-service orientation, ability to interact professionally with guests, travel agents, corporate clients</li><li>
Good organizational, multitasking, detail-oriented, time-management and prioritization skills</li><li>
Leadership and team-management abilities: able to coach, motivate, supervise and guide a team of reservations agents</li><li>
Ability to work under pressure, manage high workload, and remain calm and professional even during peak periods</li><li>
Analytical mindset: able to recognize occupancy/reservation trends, support strategies to optimize room revenues and minimize lost bookings</li></ul></div>

Assistant Reservations Manager

VOLUME CAFE

Job Title: Restaurant SupervisorJob Type: Full-timeReports To: Restaurant ManagerJob Summary:The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring a high level of customer satisfaction, efficient staff management, and adherence to safety and quality standards. The supervisor will lead a team of servers, hosts, and kitchen staff, providing support, guidance, and training to ensure smooth service and a positive dining experience for all guests.Key Responsibilities:<ul><li>Customer Service: Ensure excellent service quality and customer satisfaction by addressing customer concerns, managing reservations, and ensuring that dining expectations are met or exceeded.</li><li>Staff Supervision: Supervise, train, and motivate restaurant staff to ensure the highest standards of service. Assign daily duties and monitor staff performance.</li><li>Operational Oversight: Manage the opening and closing of the restaurant, including overseeing cleaning, setting up, and ensuring everything is in order for the next shift.</li><li>Inventory Management: Assist in tracking inventory, including food, beverages, and supplies. Ensure that the restaurant is well-stocked and well-organized at all times.</li><li>Health &amp; Safety Compliance: Ensure compliance with health and safety regulations, including food safety standards, cleanliness, and sanitation protocols.</li><li>Training &amp; Development: Assist in the training of new staff and provide ongoing coaching to improve team performance and service quality.</li><li>Financial Management: Support in managing the restaurant&rsquo;s budget, controlling costs, and contributing to revenue growth by optimizing service efficiency and customer satisfaction.</li><li>Team Collaboration: Work closely with the kitchen, bar, and management teams to ensure smooth communication and operational efficiency.</li><li>Problem Solving: Handle customer complaints and resolve issues quickly and effectively to ensure a positive dining experience.</li><li>Scheduling: Manage staff schedules to ensure proper coverage for all shifts and peak dining periods.</li></ul>Requirements:<ul><li>Proven experience in a supervisory or leadership role within a restaurant or hospitality environment.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and multitasking abilities.</li><li>Ability to handle high-pressure situations and work in a fast-paced environment.</li><li>Knowledge of food safety and sanitation regulations.</li><li>Strong problem-solving and conflict-resolution skills.</li><li>Ability to lead, motivate, and develop a team.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li></ul>Preferred Qualifications:<ul><li>A degree or certification in hospitality management, business, or a related field is a plus.</li><li>Previous experience with POS (Point of Sale) systems.</li><li>Bilingual abilities are a plus, depending on location.</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Preferred)</li></ul>

RESTAURANT SUPERVISOR

Candidzone

Immediate : Reservations Agent (Back Office)Candidate Requirements<ul><li>Male / Female candidate with 1&ndash;2 years of experience in a 5-star hotel or any hotel industry mandatory </li><li>Hands-on experience using OPERA Cloud for hotel reservations operations</li><li>Experience handling incoming and outgoing calls related to:</li><li>Room reservations</li><li>Guest inquiries</li><li>Booking confirmations, amendments, and cancellations</li><li>Able to perform back-office reservations and administrative tasks</li><li>Pleasing personality, Good communication skills in English and guest-oriented attitude</li></ul>Work Schedule<ul><li>8 working hours + 1-hour break</li><li>6 days per week</li><li>Contract: 3 months, renewable</li><li>Candidate must be open to secondment</li></ul>Location<ul><li>Hotel is located near Marina North Station</li><li>Approximately 11&ndash;12 minutes walking distance</li></ul>Provided by Client<ul><li>Food provided</li><li>Accommodation provided</li></ul>Apply now :- Send CV to whatsapp +97430662111Job Types: Full-time, Temporary Contract length: 3 months

Hiring Now : Reservations Agent (Back Office)

Explore 299+ Supervisor reservations in Doha this January. Find roles across top companies and apply now to boost your career.

299 supervisor reservations jobs IN Doha

Supervisor-Reservations

Supervisor-Reservations

Reservation Agent

Reservation Agent

Assistant Reservations Manager

RESTAURANT SUPERVISOR

Hiring Now : Reservations Agent (Back Office)