administrative assistant

administrative affairs specialist Jobs in Riyadh

administrative affairs specialist

administrative officer

it support engineer

operations manager

system administrator

Alkan Arabia for Communications

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking a reliable and experienced
  <strong>
   System Administrator
  </strong>
  to manage, maintain, and support the organization&rsquo;s IT infrastructure, including servers, operating systems, virtualization platforms, and enterprise applications. The ideal candidate will ensure system availability, security, performance, and compliance with IT governance standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Install, configure, and maintain Windows and/or Linux servers.
  </li>
  <li>
   Manage Active Directory, Group Policies, and user access control.
  </li>
  <li>
   Monitor system performance and ensure high availability.
  </li>
  <li>
   Perform system upgrades, patches, and security updates.
  </li>
  <li>
   Manage virtualization platforms (VMware / Hyper-V).
  </li>
  <li>
   Configure and maintain backup and disaster recovery solutions.
  </li>
  <li>
   Troubleshoot hardware, software, and network-related issues.
  </li>
  <li>
   Maintain system documentation and infrastructure diagrams.
  </li>
  <li>
   Ensure compliance with IT security policies and standards.
  </li>
  <li>
   Coordinate with vendors for hardware and software support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, IT, or related field
  </li>
  <li>
   From 3&ndash;5 years of experience in system administration.
  </li>
  <li>
   Strong experience with Windows Server administration, active Directory &amp; DNS, Virtualization technologies (VMware / Hyper-V), Backup &amp; recovery solutions
  </li>
  <li>
   Experience with server hardware and storage systems.
  </li>
  <li>
   Understanding of network fundamentals.
  </li>
  <li>
   Strong troubleshooting skills
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Good documentation and reporting skills
  </li>
 </ul>
 <p>
 </p>
</div>


System Administrator

Unified Real Estate Development Company

<div>
 <p>
  <strong>
   ROLE PURPOSE:
  </strong>
 </p>
 <p>
  The Procore Administrator is responsible for the day-to-day operation, administration, and governance of the Procore project management platform across Unified&rsquo;s projects. The role ensures that the system is correctly configured, consistently used, and properly maintained to support project visibility, reporting, and coordination among internal teams and external stakeholders.
 </p>
 <p>
  This role is administrative and process-focused, not engineering-driven. The Procore Administrator will not interfere with technical or commercial decision-making, but will ensure that information is correctly structured, updated, monitored, and reported within the system.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY ACCOUNTABILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Administer and operate the
   <strong>
    Procore system
   </strong>
   on a daily basis across assigned projects.
  </li>
  <li>
   Set up, maintain, and continuously improve
   <strong>
    project templates, workflows, user roles, permissions, and data structures
   </strong>
   .
  </li>
  <li>
   Manage and monitor
   <strong>
    data entry standards
   </strong>
   , ensuring accuracy, completeness, and consistency across all modules.
  </li>
  <li>
   Ensure
   <strong>
    contractors, consultants, suppliers, and vendors
   </strong>
   correctly submit, update, and maintain required records in Procore.
  </li>
  <li>
   Coordinate with project teams to
   <strong>
    collect, validate, and position information correctly
   </strong>
   within the system.
  </li>
  <li>
   Extract and prepare
   <strong>
    daily, weekly, and ad-hoc reports
   </strong>
   required by management and project teams.
  </li>
  <li>
   Monitor system usage, identify gaps or misuse, and take corrective action through guidance and follow-up.
  </li>
  <li>
   Support users with
   <strong>
    system navigation, issue resolution, and workflow clarification
   </strong>
   .
  </li>
  <li>
   Conduct
   <strong>
    training sessions
   </strong>
   for internal teams and external partners in both Arabic and English.
  </li>
  <li>
   Act as the
   <strong>
    central point of contact
   </strong>
   for Procore-related process queries and system coordination.
  </li>
  <li>
   Continuously review and improve workflows, reporting structures, and data visibility.
  </li>
  <li>
   Support future expansion of Procore usage across multiple projects.
  </li>
 </ul>
 <p>
  Prepare the foundation for
  <strong>
   team expansion
  </strong>
  , including documentation of procedures and work allocation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Diploma in Business Administration, Information Systems, Project Administration, or related fields.
  </li>
  <li>
   Procore certification and prior hands-on system administration experience is highly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Experience &amp; Skills:
  </strong>
 </p>
 <ul>
  <li>
   1 year of experience in project systems administration, PMO support, or digital project platforms.
  </li>
  <li>
   Proven experience administering project management or document control systems (Procore, Aconex, Primavera, Unifier, or similar).
  </li>
  <li>
   Experience coordinating with multiple external stakeholders (contractors, consultants, vendors).
  </li>
  <li>
   Experience supporting live projects with high documentation and reporting requirements.
  </li>
  <li>
   Experience in training and supporting users with varying levels of system maturity.
  </li>
 </ul>
</div>


PROCORE Administrator

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4><br>
<p></p><div><h4 class="jobSectionHeader"><b>System Administration &amp; Maintenance</b></h4><p></p><ul><li><br>
<p>
</p><p>Install, configure, and upgrade SAP systems (ECC, S/4HANA, BW, etc.).</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Perform system copies, refreshes, and client administration.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Apply SAP patches, kernel upgrades, and support packages.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Manage SAP transports using TMS.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>Performance Monitoring &amp; Tuning</b></h4><p></p><ul><li><br>
<p>
</p><p>Monitor system health, performance, and availability.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Analyze and resolve performance bottlenecks.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Optimize database and application server performance.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>User &amp; Security Administration</b></h4><p></p><ul><li><br>
<p>
</p><p>Manage users, roles, authorizations, and profiles.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Ensure compliance with security policies.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Perform regular security audits and vulnerability checks.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>Backup, Recovery &amp; DR</b></h4><p></p><ul><li><br>
<p>
</p><p>Plan and execute backup and recovery strategies.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Support disaster recovery (DR) and business continuity planning.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Perform regular restore tests.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>System Integration</b></h4><p></p><ul><li><br>
<p>
</p><p>Manage RFCs, interfaces, and middleware connections.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Support SAP integration with third-party systems.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Configure SAP routers, web dispatchers, and load balancers.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>Troubleshooting &amp; Support</b></h4><p></p><ul><li><br>
<p>
</p><p>Provide L2/L3 support for SAP technical issues.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Analyze dumps, logs, and traces.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Work closely with functional teams and developers.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>HANA Administration (if applicable)</b></h4><p></p><ul><li><br>
<p>
</p><p>Monitor HANA database performance.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Manage memory, disk, and CPU usage.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Perform HANA backups, restores, and upgrades.</p></li></ul><br>
<p></p>
<p>
</p><h4 class="jobSectionHeader"><b>Documentation &amp; Compliance</b></h4><p></p><ul><li><br>
<p>
</p><p>Maintain system documentation.</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Follow ITIL processes (incident, problem, change management).</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Ensure audit readiness.</p></li></ul><br>
<p></p>
<p>
</p></div><p></p><h4 class="jobSectionHeader"><b>Personal Skills</b></h4><br>
<p></p><div><ul><li><p>Strong problem-solving skills</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Excellent communication</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Ability to work under pressure</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Time management</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Documentation skills</p></li></ul><br>
<p></p><ul><li>
<p>
</p><p></p><p>Team collaboration</p></li></ul><br>
<p></p>
<p>
</p></div><p></p><h4 class="jobSectionHeader"><b>Technical Skills</b></h4><br>
<p></p><div><p><br>
<br>
<br>
<br>
<br>
<br>
<br>
Strong problem-solving skills<br>
<br>
Excellent communication<br>
<br>
Ability to work under pressure<br>
<br>
Time management<br>
<br>
Documentation skills<br>
<br>
Team collaboration</p></div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Riyadh, Saudi Arabia</div>
</div><div><div>Company Industry</div>
<div>IT Services</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Information Technology</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div><div><div>Job Division</div>
<div>Giza Arabia</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Mid Career</div></div></div>

SAP Basis Administrator

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: ADMINISTRATOR L2
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 2/2/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b></p><p>The purpose of the role is to resolve, maintain and manage client&Atilde;&cent;&Acirc;&Acirc;s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA&Atilde;&cent;&Acirc;&Acirc;s ensuring client satisfaction
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do
</b></p><ul><li><b>Ensure timely response of all the tickets raised by the client end user
</b></li><li>Service requests solutioning by maintaining quality parameters
</li><li>Act as a custodian of client&Atilde;&cent;&Acirc;&Acirc;s network/ server/ system/ storage/ platform/ infrastructure and other equipment&Atilde;&cent;&Acirc;&Acirc;s to keep track of each of their proper functioning and upkeep
</li><li>Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
</li><li>Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
</li><li>Provide an acceptance and immediate resolution to the high priority tickets/ service
</li><li>Installing and configuring software/ hardware requirements based on service requests
</li><li>100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
</li><li>Provide application/ user access as per client requirements and requests to ensure timely solutioning
</li><li>Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
</li><li>Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
</li><li>Coordinate with on-site team for complex problem resolution and ensure timely client servicing
</li><li>Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div></div><div>100% adherence to SLA/ timelines
<br>
Multiple cases of red time
<br>
Zero customer escalation
<br>
Client appreciation emails<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Desktop Support .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

ADMINISTRATOR L2

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</div><div></div><div><br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</div><div></div><div><br>
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.</div><div>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.</div><div>
<br>
We are seeking a proactive and customer-focused <b>ITSM Support Engineer (Level 1)</b> to join our IT Service Management team. In this role, you will serve as the first point of contact for technical support requests, ensuring smooth resolution of issues and delivering high-quality service to internal users across various communication channels.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><div><b><br>
Request Management:</b></div><ul>
<li>Handle incoming support requests through <b>Jira Service Management</b>, ensuring timely resolution based on priority.</li>
<li>Escalate complex issues to the appropriate second-line support teams when necessary.</li>
</ul><div><br>
<b>User Support via Slack:</b></div><ul>
<li>Respond politely and efficiently to inquiries in both general and direct message channels.</li>
<li>Guide users to the appropriate forms on the ITSM portal for request submissions.</li>
<li>Provide status updates on existing tickets, monitor SLAs, and address overdue requests when applicable.</li>
</ul><div><br>
<b>Access and Setup Support:</b></div><ul>
<li>Facilitate access provisioning to internal systems and services.</li>
<li>Assist users with software installations, hardware setups, and general troubleshooting.</li>
</ul><div><br>
<b>Diagnostics and Issue Resolution:</b></div><ul>
<li>Perform initial diagnostics of software and hardware issues remotely using tools like <b>TeamViewer</b>, <b>Zoom</b>, and <b>Google Meet</b>.</li>
<li>If the issue cannot be resolved at Level 1, collect comprehensive details and escalate to the relevant technical team.</li>
</ul><div><br>
<b>Shift Handover and Reporting:</b></div><ul>
<li>Maintain accurate records of all tasks handled during the shift.</li>
<li>Provide end-of-shift reports, highlighting resolved tasks, ongoing issues, and any items requiring follow-up by the next shift.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Fluent in English</li>
<li>Strong ability to <b>follow detailed instructions</b> and established procedures with precision.</li>
<li>Proven capability to <b>analyze and resolve unfamiliar technical problems</b> independently.</li>
<li>Confident user of both <b>Windows</b> and <b>macOS</b> operating systems.</li>
<li>Hands-on experience with <b>Jira Service Management</b> for handling service requests and incidents.</li>
<li>Proficient in <b>Slack</b> for internal communication and support handling.</li>
<li>Skilled in using <b>Google Workspace</b> (Gmail, Docs, Calendar) in a business environment.</li>
<li>Previous experience in a <b>technical support role</b> is <b>required</b>.</li>
<li>Ability to efficiently navigate and manage various <b>internet services</b>, including user registration and account management.</li>
<li>Basic understanding of <b>webhooks</b>, <b>JSON</b>, and <b>REST APIs</b> for working with integrations and automated processes.</li>
<li>Prior experience working as a <b>System Administrator</b>.</li>
<li>Familiarity with ITSM best practices and frameworks (such as <b>ITIL</b>).</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

IT Operations Engineer I (Saudi National)

Prime Professionals

<p><b>Job Overview</b></p><p>We are seeking an experienced <b>Senior Linux HPC Engineer</b> to support high-performance computing (HPC) environments running advanced simulation applications within a secure, mission-critical environment. The role requires a highly skilled professional capable of managing, optimizing, and maintaining Linux-based HPC infrastructure while ensuring system reliability, performance, and security.</p><p><b>Key Responsibilities</b></p><ul><li>Install, configure, and maintain <b>Linux-based HPC clusters</b></li><li>Support and optimize <b>simulation and compute-intensive applications</b></li><li>Monitor system performance and troubleshoot hardware/software issues</li><li>Manage job schedulers and workload management systems (e.g., Slurm, PBS, or similar)</li><li>Perform system tuning, performance optimization, and capacity planning</li><li>Ensure system availability, stability, and security compliance</li><li>Work closely with engineering and technical teams to support operational requirements</li><li>Maintain documentation for system configurations, procedures, and troubleshooting</li><li>Provide technical support and root-cause analysis for system incidents</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent experience)</li><li>Strong hands-on experience with <b>Linux system administration</b> (RedHat/CentOS/Ubuntu)</li><li>Proven experience working with <b>High Performance Computing (HPC) environments</b></li><li>Experience supporting <b>simulation or compute-intensive applications</b></li><li>Knowledge of networking, storage systems, and distributed computing</li><li>Experience with shell scripting (Bash, Python, or similar)</li><li>Familiarity with cluster management and job scheduling tools (e.g., Slurm, PBS, LSF)</li><li>Strong troubleshooting and performance tuning skills</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working in <b>secure or regulated environments</b> (e.g., defense, aerospace, research, or government projects)</li><li>Knowledge of parallel computing (MPI, OpenMP)</li><li>Experience with GPU computing environments is a plus</li><li>Linux certifications (RHCSA, RHCE, or equivalent) are advantageous</li></ul><p>Job Types: Full-time, Contract</p><p>Application Question(s):</p><ul><li>What is your expected Salary?</li><li>What is your nationality?</li><li>Do you have hands-on experience administering Linux servers in a production environment?</li><li>How many years of experience do you have working with High Performance Computing (HPC) clusters?</li><li>Which Linux distributions have you worked with? (Select all that apply)</li></ul><p>Red Hat Enterprise Linux<br/>CentOS / Rocky Linux / AlmaLinux<br/>Ubuntu<br/>SUSE<br/>Other</p><ul><li>Do you currently hold any Linux certifications (RHCSA, RHCE, or equivalent)?</li><li>What is your notice period in days?</li><li>Do you have experience with system performance tuning and troubleshooting in Linux environments?</li></ul><p>Location:</p><ul><li>Riyadh (Required)</li></ul>

Senior Engineer

Systems Arabia

<div>
 <p>
  We are hiring an
  <strong>
   L1/L2 Technical Support Engineer
  </strong>
  at
  <strong>
   Systems Arabia
  </strong>
  to provide on-site frontline technical support. This role is responsible for ensuring high system availability, rapid incident resolution, and a seamless visitor experience. The engineer will troubleshoot hardware and software issues, monitor system performance, collaborate with L3 support teams and vendors, and maintain accurate technical documentation while operating in a high-availability, customer-facing environment supporting access control, cashless payment, and ticketing platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide L1/L2 technical support for smart wearables, access control, cashless payment, and ticketing systems.
  </li>
  <li>
   Respond to incidents via ticketing systems, phone, email, and in-person requests from visitors and operations staff.
  </li>
  <li>
   Perform structured troubleshooting using diagnostic tools, system logs, and runbooks; resolve L1 issues and escalate to L2/L3 when required.
  </li>
  <li>
   Continuously monitor system health using enterprise monitoring tools and proactively identify performance issues or failures.
  </li>
  <li>
   Administer Linux (RHEL, Ubuntu, CentOS) and Windows Server environments, including user management, patching, backups, and system health checks.
  </li>
  <li>
   Diagnose basic network and connectivity issues using tools such as ping, traceroute, netstat, and tcpdump; coordinate with network teams for advanced issues.
  </li>
  <li>
   Log, track, and manage incidents and service requests using ITSM platforms, ensuring accurate documentation and SLA compliance.
  </li>
  <li>
   Coordinate with L3 support teams and hardware/software vendors for escalations, firmware updates, RMAs, and complex issue resolution.
  </li>
  <li>
   Communicate clearly and professionally with visitors, operations teams, and stakeholders, providing timely status updates during incidents.
  </li>
  <li>
   Maintain and update runbooks, SOPs, knowledge base articles, system diagrams, and asset inventories.
  </li>
  <li>
   Provide hands-on on-site support, including hardware diagnostics, device replacements, cabling checks, and infrastructure inspections.
  </li>
  <li>
   Ensure compliance with information security, data privacy, and access control policies.
  </li>
  <li>
   Participate in continuous learning, certification efforts, knowledge sharing, and process improvement initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, IT, or a related field (or equivalent experience).
  </li>
  <li>
   5+ years of experience in technical support, system administration, or IT operations.
  </li>
  <li>
   Prior on-site support experience in high-availability or enterprise environments.
  </li>
  <li>
   Strong experience with Linux and Windows Server administration.
  </li>
  <li>
   Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Datadog, Prometheus, SolarWinds).
  </li>
  <li>
   Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls).
  </li>
  <li>
   Experience using ITSM/ticketing systems (ServiceNow, Jira Service Management, Zendesk, BMC Remedy).
  </li>
  <li>
   Basic scripting skills in Bash, PowerShell, or Python.
  </li>
  <li>
   Familiarity with IoT platforms, access control systems, or payment integrations (preferred).
  </li>
  <li>
   Relevant certifications (RHCSA/RHCE, MCSA, ITIL, CompTIA) preferred
  </li>
  <li>
   Full-time on-site role at the Qiddiya AquaArabia facility.
  </li>
  <li>
   Flexibility for extended hours, weekends, or on-call support.
  </li>
  <li>
   Ability to perform physical tasks, including lifting equipment (up to 20 kg).
  </li>
  <li>
   Adherence to organizational policies, safety standards, and professional conduct.
  </li>
  <li>
   Strong English communication skills with the ability to explain technical issues to non-technical users.
  </li>
  <li>
   Customer-focused mindset with professionalism and empathy.
  </li>
  <li>
   Excellent problem-solving and analytical skills.
  </li>
  <li>
   Ability to work under pressure in high-traffic or critical environments.
  </li>
  <li>
   Team-oriented, self-motivated, and accountable.
  </li>
 </ul>
 <p>
 </p>
</div>


L1/L2 Technical Support Engineer

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