business development & lead generation executive

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business development & lead generation executive Jobs in Lahore

head of growth / head of marketing Jobs in Lahore

head of growth / head of marketing

lead generation specialist Jobs in Lahore

lead generation specialist

sales team lead

team lead

Luminey

Location: Gajjumata, Ferozepur Road, LahoreJob Overview: We are looking for a skilled and proactive Team Lead &ndash; CSR to oversee our customer service team and manage day-to-day e-commerce operations. The ideal candidate should have 4&ndash;5 years of retail experience along with strong knowledge of online sales channels, order management, and delivering high levels of customer satisfaction.Key Responsibilities:<ul><li>Supervise and lead the CSR team to maintain high-quality customer service.</li><li>Manage and monitor e-commerce platforms including Daraz, Shopify, website, and social media order channels.</li><li>Oversee the complete order cycle, including order processing, dispatch, returns, and exchanges.</li><li>Ensure quick and effective responses to customer inquiries, complaints, and feedback.</li><li>Work closely with warehouse and logistics teams to ensure smooth and timely order fulfillment.</li><li>Maintain proper records of orders, sales, returns, and customer interactions.</li><li>Track team performance and prepare reports to ensure KPIs and service targets are met.</li><li>Provide training and guidance to CSR team members to enhance customer service quality.</li></ul>Requirements:<ul><li>4&ndash;5 years of retail experience, preferably with exposure to e-commerce operations.</li><li>Strong leadership and team management abilities.</li><li>Excellent communication, coordination, and problem-solving skills.</li><li>Familiarity with online marketplaces and order management systems.</li><li>Good command of MS Office, especially Excel.</li><li>Ability to work in a fast-paced environment and meet deadlines.</li></ul>Job Type: Full-timeWork Location: In person

Team Lead CSR

Seebiz SMC Pvt. Ltd.

We are looking for a highly creative and strategic Team Lead &ndash; Content to lead our content department. The ideal candidate will manage a team of writers, ensure high-quality content production, and align content strategies with business goals.This role requires strong leadership, editing expertise, and a deep understanding of digital marketing, SEO, and brand storytelling.Key ResponsibilitiesLeadership &amp; Team Management<ul><li>Lead, mentor, and manage a team of content writers and editors.</li><li>Assign tasks and manage workload effectively.</li><li>Conduct performance reviews and provide constructive feedback.</li><li>Ensure deadlines and KPIs are consistently met.</li></ul>Content Strategy &amp; Planning<ul><li>Develop and execute content strategies aligned with marketing goals.</li><li>Plan monthly content calendars for social media, blogs, website, and campaigns.</li><li>Collaborate with SEO, social media, and Paid Marketing teams.</li></ul>Content Creation &amp; Editing<ul><li>Review, edit, and proofread content to ensure clarity, consistency, and quality.</li><li>Ensure brand voice consistency across all platforms.</li><li>Oversee production of:</li><li>Website content</li><li>Blog articles</li><li>LinkedIn thought leadership posts</li><li>Email marketing campaigns</li><li>Ad copies (Meta, Google, YouTube)</li><li>Product storytelling for B2B marketplace</li></ul>SEO &amp; Performance Optimization<ul><li>Ensure SEO best practices are implemented.</li><li>Analyze content performance metrics and optimize accordingly.</li><li>Improve engagement, traffic, and conversion rates.</li></ul>Quality Control<ul><li>Maintain high editorial standards.</li><li>Ensure content is plagiarism-free and aligned with company guidelines.</li><li>Implement content review SOPs and workflows.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in English, Marketing, Communications, or related field.</li><li>5+ years of experience in content writing/editing.</li><li>1&ndash;2 years of team leadership experience.</li><li>Strong command of English (especially for US audience).</li><li>Expertise in SEO content writing.</li><li>Experience in B2B marketplace content (preferred).</li><li>Ability to manage multiple projects simultaneously.</li><li>Strong research, analytical, and communication skills.</li></ul>Preferred Experience<ul><li>Experience working in a Digital Marketing Agency.</li><li>Familiarity with platforms like WordPress, Google Analytics, SEMrush, or Ahrefs.</li><li>Experience in short-form video scripts (Reels, Shorts, TikTok).</li><li>Understanding of US buyer psychology and B2B sales funnel.</li></ul>KPIs for This Role<ul><li>Content quality score</li><li>Traffic growth</li><li>Engagement rate</li><li>Conversion rate from content</li><li>Team productivity &amp; deadlines adherence</li></ul>Location:(On-site) Lahore - High Q TowerOffice timings:9 AM - 6 PM (Morning shift)Job Type: Full-timePay: Rs130,000.00 - Rs180,000.00 per monthWork Location: In person

Team Lead – Content

NCBA&E FLC

**Key Responsibilities: ** - Driven to meet and exceed personal sales targets while contributing to team success. - Manage and motivate the admissions sales team to meet enrolment targets. - Develop and execute student recruitment strategies. - Track performance metrics and optimize conversion rates. - Train and mentor counsellors to improve performance. **Requirements:** - 3+ years&rsquo; experience in sales or admissions, with team-lead experience. - Strong communication, leadership, and analytical skills. - Familiarity with CRM and student information systems.Apply nowFaizasohailncba@gmail.comWhatsapp your Cv only03156666059Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Sales team lead

Job description:ebs.ae is a Chartered Accountancy and outsourced financial services firm based in Dubai, UAE. It provides accounting, bookkeeping, audit support, VAT services, and financial compliance solutions to businesses across the region, with over 60 plus people and presence in 3 different regions.Key Responsibilities &amp; Duties<ul><li>Financial Reporting &amp; Analysis</li><li>Prepare monthly, quarterly, and annual financial statements in compliance with accounting standards.</li><li>Generate management reports, and dashboards to support decision‑making.</li><li>Ensure all financial reports are accurate, timely, and prepared using designated accounting software.</li><li>Accounting Operations</li><li>Record and post journal entries, adjustments, and accruals in software such as Zoho Books, Tally ERP, QuickBooks, and/or Odoo.</li><li>Oversee accounts payable/receivable, general ledger maintenance, and fixed‑asset registers.</li><li>Handle month‑end and year‑end closing procedures efficiently.</li><li>Tax &amp; Regulatory Compliance</li><li>Prepare and file VAT returns accurately and within statutory deadlines.</li><li>Stay updated on changes in tax laws and accounting regulations to ensure full compliance.</li><li>Assist in coordinating with internal auditors and tax advisors as needed.</li><li>Reconciliation &amp; Control</li><li>Perform and review bank reconciliations and inter‑account reconciliations on a regular basis.</li><li>Implement and monitor internal controls to safeguard company assets and ensure data integrity.</li><li>Team Supervision &amp; Development</li><li>Lead, train, and mentor a team of accounting professionals.</li><li>Allocate tasks, monitor performance, and provide constructive feedback.</li><li>Foster a collaborative and high‑performance work environment.</li><li>Process Improvement</li><li>Identify opportunities to streamline</li><li>Accounting processes and enhance system utilization.</li><li>Develop and update accounting manuals, workflows, and SOPs.</li></ul>Qualifications &amp; RequirementsExperience &amp; Education<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>CA Finalist / CA Inter / ACCA part‑qualified highly preferred.</li><li>Minimum 2&ndash;3 years of hands‑on experience in accounting, with at least 1 year in a supervisory role.</li><li>Proven track record in an accounting firm or corporate finance department is advantageous.</li></ul>Technical Skills<ul><li>Proficiency in MS Office (Excel, Word, Outlook); advanced Excel skills are a plus.</li><li>Working knowledge of accounting software: Zoho Books, QuickBooks, Tally ERP, Odoo, Xero, or similar platforms.</li><li>Solid understanding of bookkeeping principles, accounting standards (IFRS/GAAP), and UAE VAT regulations.</li></ul>Personal Competencies<ul><li>Confident, proactive, and able to work independently as well as in a team.</li><li>Excellent written and verbal communication skills in English (Arabic is a plus).</li><li>Strong analytical and problem‑solving abilities with keen attention to detail.</li><li>Ability to manage multiple priorities and meet strict deadlines in a fast‑paced environment.</li><li>Energetic, adaptable, and committed to continuous learning.</li></ul>Work Schedule &amp; Location<ul><li>Timings: 10:00 AM &ndash; 7:00 PM (Monday to Friday)</li><li>Location: Gulberg 3</li></ul>Job Type: Full-timeWork Location: In person

Team Lead Accounts

Sybrid Pvt Ltd.

Position: Team Lead Salary Range: PKR 50,000 &ndash; 80,000 Industry: BPO / Call Center Location: LahoreJob OverviewWe are looking for a motivated and experienced Team Lead to manage a team of customer service representatives. The ideal candidate will be responsible for monitoring team performance, ensuring targets are achieved, and maintaining high service quality standards.Key Responsibilities<ul><li>Supervise and manage a team of customer service agents.</li><li>Monitor daily team performance and ensure KPIs are achieved.</li><li>Provide coaching, training, and feedback to team members.</li><li>Conduct performance evaluations and maintain productivity reports.</li><li>Handle escalations and resolve customer issues when required.</li><li>Ensure compliance with company policies and campaign guidelines.</li><li>Coordinate with management to improve operational efficiency.</li><li>Maintain team motivation and a positive working environment.</li></ul>Requirements<ul><li>Minimum 1&ndash;2 years of experience as a Team Lead in the BPO/Call Center industry.</li><li>Strong leadership and communication skills.</li><li>Ability to manage team targets and performance metrics.</li><li>Experience with team coaching, reporting, and call monitoring.</li><li>Strong problem-solving and decision-making abilities.</li></ul>Education<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred.</li></ul>What We Offer<ul><li>Competitive salary package (PKR 50,000 &ndash; 80,000).</li><li>Career growth opportunities.</li><li>Professional and dynamic work environment.</li></ul>Pay: Rs50,000.00 - Rs80,000.00 per hourWork Location: In person

Team Lead | | BPO Industry

HyperGrowth

<div>
 
 
 We&rsquo;re hiring a Sales Lead / Business Development Manager
 
 
 
 At HyperGrowth (www.ignitehypergrowth.com), we partner with startups across the
 
 U.S. and MENA
 
 to help them scale faster. From building custom tech to automating operations with AI and launching performance-driven marketing campaigns - our focus is simple:
 
 growth that actually drives revenue.
 
 
 
 
 
 
 Over the past year, we&rsquo;ve built a strong outbound engine and significantly scaled our agency revenue.
 
 
 
 
 
 Now, we&rsquo;re looking for someone who can
 
 own the sales function and take it to the next level.
 
 
 
 
 
 
 This role is perfect for someone who understands
 
 agency sales, outbound prospecting, and building structured sales systems.
 
 
 
 
 
 
 
 What You&rsquo;ll Be Responsible For
 
 
 
 &bull; Leading outbound sales and business development efforts
 
 
 &bull; Managing high-volume prospecting and proposal outreach
 
 
 &bull; Identifying and qualifying potential clients (primarily US-based)
 
 
 &bull; Refining sales messaging and outreach strategies
 
 
 &bull; Building and improving sales processes, SOPs, and CRM systems
 
 
 &bull; Mentoring and guiding sales team members
 
 
 &bull; Driving consistent pipeline growth and revenue
 
 
 
 
 
 
 We&rsquo;re Looking for Someone Who
 
 
 
 &bull; Has experience in agency sales or B2B services
 
 
 &bull; Is comfortable with high-volume outbound outreach
 
 
 &bull; Understands Upwork, freelancing platforms, and outbound sales
 
 
 &bull; Can build and manage structured sales processes
 
 
 &bull; Is proactive, organized, and performance-driven
 
</div>

Sales Team Lead

ACE Money Transfer

<div>
 
 About Us
 
 :
 
 
 ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.
 
 
 
 Team Lead - Customer Experience
 
 
 
 
 Location
 
 : Lahore, Punjab
 
 
 
 Department
 
 : Customer Experience
 
 
 
 Reporting To
 
 : Assistant Manager - Customer Experience
 
 
 
 Company
 
 : ACE Money Transfer
 
 
 
 Employment Type
 
 : Full-Time
 
 
 
 Work Mode
 
 : On-Site (Monday to Friday)
 
 
 
 Job Summary
 
 :
 
 
 The Team Lead - Customer Experience plays a pivotal role in enhancing ACE Money Transfer's customer engagement across all touchpoints. The position focuses on complaint management, real-time issue resolution, and social reputation management. The role also involves training and development of customer service teams, ensuring strong adherence to KPIs and process excellence.
 
 
 The ideal candidate must possess strong analytical skills and a proven track record in process transformation and workflow optimization.
 
 
 
 Key Responsibilities
 
 :
 
 
 
 Complaint Resolution &amp; Escalation Management
 
 :
 
 
 <ul>
 <li>
 Own the end-to-end lifecycle of critical customer complaints - especially those tied to service failures, compliance risks, or reputational impact
 </li>
 <li>
 Identify recurring complaint themes and collaborate with product, IT, and operations teams to resolve underlying issues
 </li>
 <li>
 Maintain and update a complaints dashboard highlighting trends, resolution time, and escalation rate
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Coaching
 
 :
 
 
 <ul>
 <li>
 Supervise a team of frontline agents managing omnichannel support (voice, email, chat, social)
 </li>
 <li>
 Mentor agents on effective customer communication, especially when dealing with complaints and public interactions
 </li>
 <li>
 Conduct regular coaching sessions and provide performance feedback
 </li>
 <li>
 Support new agent onboarding and contribute to ongoing skill development initiatives
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 :
 
 
 <ul>
 <li>
 Identify skill and knowledge gaps within the team
 </li>
 <li>
 Work with Training and Quality Assurance (QA) teams to design and deliver refresher sessions, particularly around complaint handling, tone management, and brand-safe responses
 </li>
 <li>
 Act as a subject matter expert (SME) in social response strategy and complaint de-escalation
 
 
 </li>
 </ul>
 
 Operational Oversight &amp; Workflow Optimization
 
 :
 
 
 <ul>
 <li>
 Review daily ticket queues to ensure prioritization of high-impact cases
 </li>
 <li>
 Streamline workflows to reduce resolution time and increase first contact resolution (FCR)
 </li>
 <li>
 Collaborate with Workforce Planning to ensure appropriate staffing during peak hours and across social platforms
 
 
 </li>
 </ul>
 
 Reporting &amp; KPI Tracking
 
 :
 
 
 <ul>
 <li>
 Track and analyse KPIs such as CSAT, AHT, FCR, NPS, SLA compliance, and escalation rates
 </li>
 <li>
 Development of reporting by in incorporating Business Intelligence
 </li>
 <li>
 Provide weekly and monthly performance reports with actionable insights
 </li>
 <li>
 Share social sentiment and complaint trends with leadership to drive business improvement
 </li>
 <li>
 Create a feedback loop with Product &amp; Marketing to give them key insights of the customer pain points
 
 
 </li>
 </ul>
 
 Complaint Management
 
 :
 
 
 <ul>
 <li>
 Ensure all complaints are handled as per the procedure laid out on complaint management
 </li>
 <li>
 Oversee and ensure timely, professional, and brand-aligned resolution of issues raised in public forums
 </li>
 <li>
 Escalate complex or sensitive complaints appropriately and ensure root cause analysis and closure
 </li>
 <li>
 Coordinate with Marketing and Compliance to align tone and language with brand and regulatory requirements
 
 
 </li>
 </ul>
 
 Process Transformation &amp; Analytics
 
 :
 
 
 <ul>
 <li>
 Analyse existing CX processes to identify inefficiencies, bottlenecks, and improvement opportunities
 </li>
 <li>
 Design and implement process enhancements, best practices, and innovative solutions to optimize team performance and operational efficiency
 </li>
 <li>
 Collaborate with the Assistant Manager to deploy new strategies, tools, and technologies that elevate overall CX operations and customer satisfaction
 
 
 </li>
 </ul>
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, or a related field
 </li>
 <li>
 3-5 years of experience in customer service leadership roles
 </li>
 <li>
 Strong knowledge of CRM systems, complaint management, and analytics tools
 </li>
 <li>
 Excellent communication and coaching skills
 </li>
 <li>
 Demonstrated experience in process transformation and performance optimization
 
 
 </li>
 </ul>
 ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
 
 
 Powered by JazzHR
 
 
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</div>

Team Lead - Customer Xperience

Explore 1481+ Team lead in Lahore this March. Find roles across top companies and apply now to boost your career.