project manager

project coordinator

sales manager

bms team leader

construction team leader

team leader

eClerx

<div>
 
 Team Leader Job Description
 
 
 
 
 
 
 
 Job Title:
 
 Team Leader
 
 
 
 
 
 Department:
 
 Operations
 
 
 
 Reports to:
 
 Ops Manager or Team Manager
 
 
 
 Direct Reports:
 
 
 <ul>
 <li>
 Contact Center Agents
 </li>
 </ul>
 
 
 Hours:
 
 Full Time with shiftwork.
 
 
 
 Location:
 
 Cairo, Egypt
 
 
 
 
 
 Primary Responsibilities
 
 
 
 
 
 The Team Leader is responsible for achieving employee, customer, client satisfaction through effective people leadership and coaching.
 
 <ul>
 <li>
 The Team Leader will motivate and lead 15 &ndash; 17 Contact Center Agents. The primary objective of the TL is to meet and exceed set targets through managing the operational performance of his/her team.
 </li>
 <li>
 Ensure that all Agents are familiar with the business targets and monitor the KPI&rsquo;s assigned to them and provide constant feedback in order to assist Agents in attaining targets.
 </li>
 <li>
 Communicate clear expectations with each Agent to ensure that they have the tools, knowledge and coaching required to meet the business objectives.
 </li>
 <li>
 Review and assess performance reports. Advise Agents regarding their on-going professional development.
 </li>
 <li>
 Manage and keep up to date the applications, databases and documentation corresponding to the TL&rsquo;s areas of responsibility.
 </li>
 <li>
 Manage shrinkage to ensure the business is not impacted
 </li>
 <li>
 Take full responsibility and action on disciplinary matters as determined by and in consultation with the management team.
 </li>
 <li>
 Assist with any payroll matters to ensure ongoing accuracy of the Agents pay and supporting documentation.
 </li>
 <li>
 Manage the implementation and compliance of the company&rsquo;s policies and procedures.
 </li>
 <li>
 Coach for success. Complete no less than four (4) side-by-side coaching/monitoring sessions, with documentation per month per Agent.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification, Experience &amp; Skills
 
 
 
 
 <ul>
 <li>
 Holds a university/college degree with 2+ years of team management experience in a Cable and/or Telecommunications Call Center.
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Ability to set and focus on clear objectives and priorities.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Additional responsibilities may be added as the needs of the business change and expand.
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
 
 
</div>

Team Leader

Innovo Group

<div>
 Role Purpose
 
 The Construction Team Leader is responsible for leading and supervising a team of construction workers on-site, ensuring that all tasks are executed safely, efficiently, and in accordance with the project plans and schedule. The role acts as the first line of leadership on the construction site, bridging communication between the site workforce and the management team.
 
 Key Accountabilities
 <ul>
 <li>
 Lead and supervise a team of skilled and unskilled workers to execute construction activities on site.
 </li>
 <li>
 Ensure work is performed in accordance with technical drawings, specifications, and safety standards.
 </li>
 <li>
 Allocate tasks to team members and monitor progress to meet daily and weekly targets.
 </li>
 <li>
 Report progress, delays, or issues to the Site Engineer or Project Manager.
 </li>
 <li>
 Ensure that tools, equipment, and materials are used efficiently and maintained properly.
 </li>
 <li>
 Enforce compliance with safety procedures and conduct daily safety briefings.
 </li>
 <li>
 Assist in solving on-site problems or adjusting work plans as necessary.
 </li>
 <li>
 Support coordination between various trades (civil, MEP, etc.) to avoid site conflicts.
 </li>
 <li>
 Maintain discipline and a productive work environment within the team.
 </li>
 <li>
 Ensure quality of workmanship and report any deviations to supervisors.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree Civil/Arch Engineering.
 </li>
 <li>
 Minimum 6&nbsp;years of experience in construction.
 </li>
 <li>
 Strong understanding of construction techniques, materials, and site operations.
 </li>
 <li>
 Ability to read and interpret construction drawings.
 </li>
 <li>
 Knowledge of safety standards and regulations.
 </li>
 </ul>
</div>

Construction Team Leader

Al Ahly Momkn

<div>
 The Marketing Team Leader will drive merchant-focused marketing strategies and campaigns, ensuring our value proposition resonates with our merchant base. This role combines strategic planning, hands-on execution, and team leadership to increase merchant acquisition, retention, and engagement. He/she will work closely with Sales, Product, and Customer Service teams to ensure that our marketing is targeted, impactful, and aligned with business goals.
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the planning and execution of merchant-focused marketing campaigns across digital, print, and in-person channels.
 
 </li>
 <li>
 Develop communication strategies that clearly convey the benefits of our products and services to different merchants segments.
 
 </li>
 <li>
 Manage and mentor the marketing team, ensuring alignment with KPIs and deadlines.
 
 </li>
 <li>
 Coordinate with Sales and Partnerships teams to support merchant acquisition and retention initiatives.
 
 </li>
 <li>
 Oversee the creation of merchant-focused content, including brochures, email campaigns, case studies, and social media posts.
 
 </li>
 <li>
 Analyze campaign performance, market trends, and merchant feedback to optimize future initiatives.
 
 </li>
 <li>
 Maintain brand consistency and tone across all merchant communication touchpoints.
 
 </li>
 <li>
 Collaborate with Product Marketing to ensure merchants are informed about new features, updates, and promotions.
 
 </li>
 <li>
 Organize merchant events, activations, and training sessions to build strong relationships and drive loyalty.
 
 </li>
 <li>
 Willingness to work outside the office environment when needed
 
 </li>
 <li>
 conducting market surveys, attending on-ground activations, and engaging directly with merchants.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field
 
 </li>
 <li>
 Excellent communication and presentation abilities (Arabic &amp; English proficiency is a plus).
 
 </li>
 <li>
 Solid understanding of merchant needs, market trends, and competitive landscape.
 
 </li>
 <li>
 Proficiency in marketing tools (CRM, automation platforms, analytics tools, etc.).
 
 </li>
 <li>
 Creative thinker with strong analytical skills and a results-driven mindset.
 
 </li>
 <li>
 Proven track record in developing and executing merchant-facing marketing campaigns.
 
 </li>
 <li>
 5+ years of marketing experience, preferably in fin-tech, payments, or merchant services.
 
 </li>
 <li>
 Strong leadership and team management skills.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Embark on an exciting journey with the Fin-tech Experts.
 
 </li>
 <li>
 Join a workplace that actively encourages and supports all talents.
 
 </li>
 <li>
 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
 </li>
 <li>
 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
 </li>
 </ul>
</div>

Marketing Team Leader

Honeywell

<div>
 
 Job Description
 
 
 
 You will lead a team of mostly seniors with very high competitive skills and experience in Building Management System design and execution. People management skills further to rigid and proven experience for above 10 years in the same field is mandatory as you will be leading a team to delivering assigned scopes at committed times, within quality standards within all BMS project cycle starting from solution design, solution compliance verification and engineering, risers design, wiring panels fabrication design, FDS documents, logic creation, T&amp;C) as well as to ensure standard engineering process and quality management process implemented and secure growth of engineering usage and engagement, and work with senior executives to find the best strategies to meet requirements. We rely on our engineering team to build the foundation for our success.
 
 
 
 Responsibilities
 
 
 
 
 Essential Duties &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Lead BMS team, tracking team utilization VS AOP to maintain it and overachieve.
 </li>
 <li>
 Deployment of standard project estimation and execution
 </li>
 <li>
 Problem solving, strategic handling of major projects escalations.
 </li>
 <li>
 Project execution activities quality assurance and tracking of delivery VS planned dates and estimated labour hours.
 </li>
 <li>
 Lead the team delivering assigned scopes at committed times, within quality standards (BMS solution design, solution compliance verification and engineering, risers design, wiring fabrication design, FDS documents, logic creation, T&amp;C)
 </li>
 <li>
 Lead the team to Study and Evaluate BMS and HVAC systems all technical drawings, documents, products, components, application and any revisions thereon.
 </li>
 <li>
 Lead the team to Verify and prepare all the required design of BMS control systems (i.e. Compliance Statement, BAS Material Submittal, Control Schematic diagrams, BAS system architecture, I/O points lists, BOQ, cable schedules, wiring and termination drawings, installation details... etc.).
 </li>
 <li>
 Lead the team to do proper selection of material and equipment according to the calculations and the project specifications.
 </li>
 <li>
 Lead the team to ensure design compliance with specification.
 </li>
 <li>
 Lead the team to Prepare project engineering submittals (Material Submittals, Method Statements, Shop drawings, Operation and Maintenance manuals, and other project documentation) as required in line with company and client requirements as well as standards and codes of practices.
 </li>
 <li>
 Lead the team to generate logic function block diagram and download to controller and do T&amp;C.
 </li>
 <li>
 Guide build-up of BMS project database.
 </li>
 <li>
 Drive project specific technical discussions and deploy standard engineering process.
 </li>
 <li>
 Looking after BMS scope growth and extend team&rsquo;s engagement in BMS projects globally.
 </li>
 <li>
 Work on scope discussions make sure of team&rsquo;s accurate understanding of the solution requirement to ensure accurate workable engineering design that is complying to project&rsquo;s specifications.
 </li>
 <li>
 Ensure of proper labour estimation.
 </li>
 <li>
 Follow on and provide project reporting thread with multiple high level/low level reporting styles.
 </li>
 <li>
 Look after team quality, qualifications development and team growth.
 </li>
 <li>
 Perform team trainings and follow up on team&rsquo;s knowledge gaining and experience development.
 </li>
 <li>
 Arrange and perform technical cross-knowledge trainings.
 </li>
 <li>
 Set standards of technical BMS interviewing process, standards and perform in-depth experience check for potential candidates
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Education:
 
 
 
 <ul>
 <li>
 Degree in Mechanical/electrical/Telecommunication Engineering or equivalent
 </li>
 <li>
 10 to 12 years of experience in Building Management System Design and Engineering
 </li>
 <li>
 Experience 3 -4 years in team leading activities.
 </li>
 <li>
 Full and rigid understanding of BMS design process and operations
 </li>
 <li>
 Ability and proven experience to properly read MEP design and extract mandatory BMS design requirements and inputs.
 </li>
 <li>
 Ability and fluency to have in depth BMS technical discissions and deliver correct and proper understanding of design problems and solving.
 </li>
 <li>
 Problem-solving abilities, and fully aware of escalation protocols, efficiently implementing them.
 </li>
 <li>
 Further understanding of multiple building solutions basics, and system components like FAS, ACS, CCTV is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 English fluency is a must.
 </li>
 <li>
 Competent
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Pro-active
 </li>
 <li>
 Dedicated
 </li>
 <li>
 Responsible
 </li>
 <li>
 Having the ability to work independently without the need for close supervision.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.
</div>

BMS Team Leader

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide advanced product/service information and respond to complex customer questions about the product/service.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide fault isolation and resolution to limit and address issues promptly.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Carry out relatively simple testing and quality assurance tasks.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Respond to personal objectives and use performance management systems to improve personal performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
 </li>
 <li>
 Required Qualifications &amp; Skills
 </li>
 <li>
 Minimum Two Years Of Experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job specific Skills:
 
 
 
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In depth knowledge of the products
 </li>
 <li>
 Excellent communication and negotiations skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
 
 
</div>

Workshop Team Leader

Emirates NBD

<div>
 <ul>
 <li>
 Lead a team of inbound agents within the customer relationship center to respond to clients&rsquo; inquiries within established guidelines and quality standards.
 </li>
 <li>
 Develop &ndash; with the Service Manager &ndash; the weekly schedule for the inbound team to safely meet the traffic of incoming calls within the center.
 </li>
 <li>
 Coordinate the daily scheduling of agents and effectively manage any deviations to the weekly schedule.
 </li>
 <li>
 Supervise the day-to-day operations of the inbound team and provide any guidance and support when required.
 </li>
 <li>
 Monitor the adherence of the inbound team to the agreed key performance indicators, service level agreements and quality standards.
 </li>
 <li>
 Respond to and manage escalated calls, hard calls as well as regular calls during high traffic periods.
 </li>
 <li>
 Supervise and ensure adherence of the inbound team to the floor rules and established procedures.
 </li>
 <li>
 Monitor samples of the inbound team&rsquo;s call and provide guidance when required.
 </li>
 <li>
 Contribute to the performance evaluation and propose development initiatives to support the achievement of a competent team.
 </li>
 </ul>
 
 
</div>

Inbound Team Leader

<div>
 Role Purpose
 
 The Mechanical Construction Team Leader is responsible for leading and supervising a team of mechanical construction workers on-site, ensuring that all tasks are executed safely, efficiently, and in accordance with the project plans and schedule. The role acts as the first line of leadership on the construction site, bridging communication between the site workforce and the management team.
 
 Key Accountabilities
 <ul>
 <li>
 Lead and supervise a team of skilled and unskilled workers to execute construction activities on site.
 </li>
 <li>
 Ensure work is performed in accordance with technical drawings, specifications, and safety standards.
 </li>
 <li>
 Allocate tasks to team members and monitor progress to meet daily and weekly targets.
 </li>
 <li>
 Report progress, delays, or issues to the Site Engineer or Project Manager.
 </li>
 <li>
 Ensure that tools, equipment, and materials are used efficiently and maintained properly.
 </li>
 <li>
 Enforce compliance with safety procedures and conduct daily safety briefings.
 </li>
 <li>
 Assist in solving on-site problems or adjusting work plans as necessary.
 </li>
 <li>
 Support coordination between various trades (civil, MEP, etc.) to avoid site conflicts.
 </li>
 <li>
 Maintain discipline and a productive work environment within the team.
 </li>
 <li>
 Ensure quality of workmanship and report any deviations to supervisors.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree Mechanical Engineering.
 </li>
 <li>
 Minimum 6&nbsp;years of experience in construction.
 </li>
 <li>
 Strong understanding of construction techniques, materials, and site operations.
 </li>
 <li>
 Ability to read and interpret construction drawings.
 </li>
 <li>
 Knowledge of safety standards and regulations.
 </li>
 </ul>
</div>

Mechanical Construction Team Leader - Cairo

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