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business performance analyst team lead Jobs in Cairo

business performance analyst team lead

team leader

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Key Tasks and Responsibilities:
 
 
 Act as level 1 escalation and engage crises management process if needed on that level
 
 
 Work with management on team training plan
 
 
 Work with management on service acceptance
 
 
 Work with management on incident auditing for team members
 
 
 Work on preparing Rosters for the team and handle changes through the month
 
 
 Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures
 
 
 Liaise and refer issues to correct/ relevant resolution entities and other vendors as appropriate
 
 
 Build relationships with peer and management levels
 
 
 Follow up on the team KPIs, and communicate to team members ways to improve it
 
 
 Owns the chronic and complex problems / incidents and drive those incidents for quick and efficient solution
 
 
 Determination to process tasks according to predefined processes is essential
 
 
 Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis ( RCA)
 
 
 Lead communication in complex situations with internal and external stakeholders
 
 
 Undertake any other reasonable task assigned by management
 
 
 
 About You
 
 
 
 Skills &amp; Qualifications:
 
 
 Available During on-call hours, public Holidays and weekends.
 
 
 Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
 
 
 People management skills.
 
 
 Fluent in English
 
 
 Good consulting and problem-solving skills
 
 
 Able to work independently and efficiently to meet deadlines.
 
 
 Prompt, responsive, responsible and friendly approach to customer problems
 
 
 Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
 
 
 
 Excellent Customer Skills And Focus Are Required
 
 
 
 Ability to work under pressure and to deal with multiple task.
 
 
 General knowledge of the technologies the team supporting.
 
 
 High Flexibility during on-call hours, Public Holidays and weekends.
 
 
 Educational background:
 
 
 <ul>
 <li>
 Bachelor Degree in Telecommunication Engineering, or Computer science (or other equivalent and related degree).
 
 
 </li>
 </ul>
 Professional Experience:
 
 
 <ul>
 <li>
 Minimum of 2-3 years related work experience in. service Desk or similar activity team or similar organizations within the telecom or IT industry. Or 4-5 years of experience in same field but not within Orange.
 </li>
 <li>
 Solid virtual team management experience.
 </li>
 <li>
 Good level of practiced technical knowledge.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Team Leader

MetLife Egypt

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 
 The Opportunity
 
 
 
 Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
 
 
 By ensuring smooth call center operations, the RTM role supports MetLife&rsquo;s mission of delivering exceptional customer care across Egypt.
 
 
 As a Team Leader, you will play a pivotal role in optimizing team performance, minimizing delays, achieving Call center metrices and enhancing customer satisfaction. This position is perfect for individuals passionate about problem-solving, efficiency, and making a meaningful impact on service excellence in a global organization.
 
 
 
 How You&rsquo;ll Help Us Build a Confident Future (Key Responsibilities)
 
 
 
 <ul>
 <li>
 Operational Focus: Team leaders primarily focus on the day-to-day operations of a specific team, managing a group of agents and ensuring they meet targets and performance goals.
 </li>
 <li>
 Direct Support: They provide immediate support and coaching to agents, guiding them through calls and assisting with any challenges that arise during customer interactions.
 </li>
 <li>
 Motivation and Morale: Team leaders play a key role in maintaining team morale, fostering a positive work environment, and motivating agents to perform at their best.
 </li>
 <li>
 Team Coordination: They facilitate communication within the team, organizing schedules, and ensuring that workflow is efficient and collaborative.
 </li>
 <li>
 Feedback Loop: Team leaders collect feedback from agents and relay it to supervisors, ensuring that frontline insights contribute to overall management strategies.
 </li>
 <li>
 Quality Assurance: Review calls for quality assurance and share best practices with the team.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed (Required Qualifications)
 
 
 
 <ul>
 <li>
 Minimum 3 years&rsquo; experience in call center industry (2 years in insurance field).
 </li>
 <li>
 Excellent communication, leadership, and interpersonal skills.
 </li>
 <li>
 Good command of written/spoken English.
 </li>
 <li>
 Excellent knowledge of commonly used word processing, spreadsheet, and database software packages.
 </li>
 <li>
 Ability to work under pressure.
 </li>
 <li>
 Details oriented and high analytical capabilities.
 
 
 
 </li>
 </ul>
 
 What Can Give You An Edge (Additional Skills)
 
 
 
 <ul>
 <li>
 Communication Proficiency.
 </li>
 <li>
 Customer/Client Focus.
 </li>
 <li>
 Leadership.
 </li>
 <li>
 Organizational Skills.
 </li>
 <li>
 Performance Management.
 </li>
 <li>
 Problem Solving/Analysis.
 </li>
 <li>
 Technical Capacity.
 
 
 
 </li>
 </ul>
 
 About MetLife
 
 
 
 Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 
 
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
</div>

Call Center Team Leader

Nawy

<div>
 The Facility Management Team Leader at Nawy Real Estate is responsible for leading and coordinating the day-to-day activities of the facility management team. This role ensures that all facility operations are conducted efficiently, maintenance issues are addressed promptly, and service quality meets organizational standards.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and guide the facility management team to perform maintenance, repairs, and inspections effectively
 </li>
 <li>
 Coordinate work schedules and assign tasks to team members to ensure adequate coverage and timely completion of activities
 </li>
 <li>
 Monitor the condition of buildings and equipment, and report on maintenance needs to senior management
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations within all managed facilities
 </li>
 <li>
 Liaise with vendors and contractors to arrange necessary external services and oversee their work quality
 </li>
 <li>
 Maintain accurate records of maintenance activities, inspections, and incidents
 </li>
 <li>
 Support the implementation of facility upgrades, renovations, and sustainability initiatives
 </li>
 <li>
 Provide training and support to team members to enhance their skills and performance
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in Facilities Management, Engineering, or a related field
 </li>
 <li>
 3-5 years of experience in facility management or maintenance roles with leadership responsibilities
 </li>
 <li>
 Strong knowledge of building systems, maintenance processes, and safety standards
 </li>
 <li>
 Excellent leadership, communication, and organizational skills
 </li>
 <li>
 Ability to manage and motivate a team effectively
 </li>
 <li>
 Proficient in using facility management software and tools
 </li>
 </ul>
</div>

Facility Management Team Leader

WOROOD

<div>
 
 Content Team Lead
 
 .
 
 
 The role is responsible for developing and executing a content strategy aligned with Woroods brand identity, marketing objectives, and seasonal campaigns. This includes planning and managing monthly content calendars across digital platforms, ensuring consistency in tone, messaging, and visual direction, and collaborating closely with the marketing team to transform campaign goals into impactful content ideas.
 
 
 The Content Team Lead will oversee and support the content team, including copywriters, designers, and media production members, while providing creative direction across storytelling, campaigns, social media content, product highlights, and brand moments. The role involves leading creative processes for photoshoots, reels, videos, and editorial content, while continuously driving innovation in formats and creative approaches.
 
 
 Additionally, the position works closely with marketing to align content with performance goals, analyze campaign results, support product launches and sales initiatives, and stay informed on industry trends and competitor activity. Responsibilities also include reviewing and approving content, optimizing it for digital platforms and SEO, tracking KPIs, and generating insights for improvement.
 
 
 Candidates should hold a bachelors degree in a relevant field, have 4&ndash;7 years of experience in content or marketing roles, proven team leadership experience, strong creativity, excellent leadership skills, solid copywriting abilities, and the capacity to analyze and improve content performance.
 
 
 If you are interested, please send your CV and portfolio
 
 
 Hybrid
</div>

content team leader

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Valeo

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 
 Define the (system - mechanical - software - hardware &hellip;) architecture of the product
 
 
 
 <ul>
 <li>
 Define Engineering discipline Structure of product and its components in line with platform configurator
 </li>
 <li>
 Ensure an optimize design to cost approach
 </li>
 <li>
 Check patent
 </li>
 <li>
 Identify and support management of technical risks of the Engineering discipline architectures in projects
 </li>
 <li>
 Propose constant improvement in relation with platform
 
 
 </li>
 </ul>
 
 Secure the product robustness, apply standards
 
 
 
 <ul>
 <li>
 Enforce standards Engineering discipline solutions
 </li>
 <li>
 Support Engineering Discipline Design Review
 </li>
 <li>
 Manage the link with other Engineering disciplines / calling for hierarchical support if needed
 </li>
 <li>
 Capitalization of the know-how (Standardization, Specifications, technical reports, processes and guidelines)
 
 
 </li>
 </ul>
 
 Support Engineering discipline requirement Management
 
 
 
 <ul>
 <li>
 Provides inputs and requirements to the Engineering discipline for the development
 </li>
 <li>
 Interface with customer for Engineering discipline architecture content
 </li>
 <li>
 Contribute to refine the functions into the right sub-systems (system - mechanical - software - hardware &hellip;)
 
 
 </li>
 </ul>
 
 Case of System Architect~ distribute and spit the functions per Engineering discipline
 
 
 
 <ul>
 <li>
 Translate system requirements in Engineering disciplines requirements
 </li>
 <li>
 In collaboration with the different competences (Engineering disciplines) define the functions into the right sub-systems (system - mechanical - software - hardware &hellip;)
 </li>
 <li>
 Ensure the inter-operability of all sub-systems
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 R&amp;D Team Leader/Architect
 
 
 
 D&eacute;partement~
 
 
 
 Software Project
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 
 Job Posting Date~
 
 
 
 2025-12-02
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Cloud Solution Architect, AI4ALL

Henkel

<div>
 
 About this Position
 
 This role leads the technical team to optimize maintenance operations, ensure equipment availability, and develop the skills of mechanics and electricians. Oversees preventive and corrective maintenance, implements SAP MMA and PM DMS systems, and drives problem-solving and operational excellence across the site.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Guide mechanics and electricians to improve maintenance and build their skills.
 </li>
 <li>
 Oversee preventive and corrective maintenance using PM DMSs and execute regular checks.
 </li>
 <li>
 Maintain equipment availability and manage spare parts and M&amp;R costs.
 </li>
 <li>
 Lead breakdown elimination, solve chronic losses, and coach maintenance leaders.
 </li>
 <li>
 Own SAP MMA and PM DMS implementation, review schedules, and ensure operational alignment.
 
 
 </li>
 </ul>
 
 What makes you a good fit
 
 
 
 <ul>
 <li>
 3 to 5 years of experience in reliability and maintenance or relevant fields.
 </li>
 <li>
 Electrical, Electromechanical, or Mechatronics Engineering degree; CRMP/PMP is a plus.
 </li>
 <li>
 Reliability methodologies (FMEA, RCA, RCM), data analysis (SPC, Six Sigma DMAIC), equipment knowledge (electromechanical systems, rotating equipment, schematics), maintenance planning (predictive/preventive maintenance, CMMS), and troubleshooting complex issues.
 </li>
 <li>
 Vision setting, coaching, motivating the team, and leading by example.
 </li>
 <li>
 Clear technical communication to non-technical stakeholders, cross-departmental liaison, and effective reporting.
 </li>
 <li>
 Problem-solving, maintenance strategy development, budgeting, prioritization, scheduling, and resource management.
 
 
 </li>
 </ul>
 
 Some perks of joining Henkel
 
 
 
 <ul>
 <li>
 Global wellbeing standards with health and preventive care programs
 </li>
 <li>
 Gender-neutral parental leave for a minimum of 8 weeks
 </li>
 <li>
 Employee Share Plan with voluntary investment and Henkel matching shares
 </li>
 <li>
 Comprehensive Health Insurance for employee + dependents
 </li>
 <li>
 Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
 
 
 </li>
 </ul>
 At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
</div>

Reliability & Maintenance Lead

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