team leader

SSC HR Solutions

<div>
 <ul>
 <li>
 Develop and execute comprehensive marketing strategies aligned with company objectives
 </li>
 <li>
 Manage brand positioning and maintain a consistent corporate identity
 </li>
 <li>
 Plan and run digital marketing campaigns across social media, Google Ads, and email marketing channels
 </li>
 <li>
 Generate qualified leads and support sales team targets
 </li>
 <li>
 Oversee content creation including social media posts, videos, designs, and case studies
 </li>
 <li>
 Analyze campaign performance and optimize ROI through data-driven decisions
 </li>
 <li>
 Manage and coordinate with external agencies, designers, and content creators
 </li>
 <li>
 Conduct market research and competitor analysis to identify trends and opportunities
 </li>
 <li>
 Support product launches, promotional campaigns, and marketing events
 </li>
 <li>
 Prepare regular marketing reports and performance insights
 </li>
 <li>
 Monitor marketing budgets and campaign spending
 </li>
 <li>
 Collaborate with sales and product teams to align marketing activities with business goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Marketing, Business Administration, or a related field
 </li>
 <li>
 3-5 years of experience in marketing, preferably in fintech, POS, or technology companies
 </li>
 <li>
 Strong knowledge of digital marketing tools and platforms
 </li>
 <li>
 Experience in branding, campaign management, and lead generation
 </li>
 <li>
 Good understanding of social media management and paid advertising strategies
 </li>
 <li>
 Analytical mindset with strong performance tracking and reporting skills
 </li>
 <li>
 Excellent communication, presentation, and leadership skills
 </li>
 <li>
 Ability to manage multiple projects and work under pressure
 </li>
 <li>
 Familiarity with tools such as Meta Ads, Google Ads, and CRM systems
 </li>
 <li>
 Experience in B2B marketing and customer acquisition is a plus
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Creative thinking with attention to market trends and customer behavior
 </li>
 <li>
 Ability to meet deadlines and handle fast-paced work environments
 </li>
 </ul>
</div>

Marketing Team Leader

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 Sales Supervisor
 
 
 
 Reports To:
 
 Sales Manager
 
 
 
 Business Unit:
 
 ACCBC &ndash; Egypt
 
 
 
 Function:
 
 Sales &amp; Commercial
 
 
 
 Grade:
 
 TBC
 
 
 
 
 
 
 We are currently hiring multiple Sales Supervisors across the below locations and channels:
 
 
 <ol>
 <li>
 Marsa Matrouh &ndash; Retail &amp; Wholesale
 </li>
 <li>
 El Beheira &amp; Kafr El Sheikh &ndash; Wholesale
 </li>
 <li>
 Sharqia &ndash; Retail
 </li>
 <li>
 Ismailia, Damietta &amp; Suez &ndash; Wholesale
 </li>
 <li>
 Assiut &ndash; Retail
 </li>
 <li>
 Sohag &amp; Qena &ndash; Wholesale
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 To achieve monthly sales targets across an assigned area in Egypt by leading, developing, and motivating a field sales team, ensuring disciplined daily execution, effective customer engagement, and full compliance with ACCBC sales, credit, collection, and HR policies.
 
 
 
 
 
 
 Operating Context
 
 
 
 The Sales Supervisor operates within ACCBC&rsquo;s Egypt commercial operations, managing a team of sales representatives across an assigned area. The role operates within the following context:
 
 <ul>
 <li>
 
 Field Sales Execution:
 
 The role is accountable for daily sales execution across a defined geographic area, requiring hands-on supervision of sales representatives, outlet-by-outlet performance tracking, and real-time resolution of field challenges.
 </li>
 <li>
 
 Traditional Trade Environment:
 
 Egypt&rsquo;s fragmented traditional trade environment requires consistent route planning, journey plan adherence, and proactive customer relationship management across a high-volume outlet base.
 </li>
 <li>
 
 Policy &amp; Compliance Framework:
 
 All commercial activities must comply with ACCBC&rsquo;s Credit Policy, Collection Policy, Sales Policies, Logistics Policies, Code of Conduct, and HR Policies.
 </li>
 <li>
 
 Egyptian Labour Law Compliance:
 
 The role is governed by Egyptian Labour Law and ACCBC HR Policy for all people management activities including discipline, leave, grievances, and onboarding.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Sales Target Achievement
 
 
 
 &bull; Agree on sales, prices, contracts, and payment terms with customers in line with ACCBC Credit and Collection Policy.
 
 
 &bull; Promote new products and special deals to the assigned customer base, maximising volume and distribution opportunities.
 
 
 &bull; Overcome customer objections through structured negotiation and solution-oriented engagement.
 
 
 &bull; Monitor each sales representative&rsquo;s daily target achievement against plan and take corrective action where required.
 
 
 &bull; Ensure both qualitative and quantitative monthly targets are achieved across the assigned area.
 
 
 
 B. Daily Sales Team Meeting &amp; Planning
 
 
 
 &bull; Open the daily sales team meeting with a review of the previous day&rsquo;s results by sales person, by outlet, and by KPI.
 
 
 &bull; Communicate and agree daily targets by sales person, by outlet, and by KPI.
 
 
 &bull; Discuss and agree the action plan for each sales representative for the day ahead.
 
 
 &bull; Coach and resolve operational challenges raised by the team during the daily briefing.
 
 
 &bull; Secure each team member&rsquo;s commitment to their daily sales targets before deployment.
 
 
 &bull; Check the cleanliness and presentation of team uniforms before the start of the day.
 
 
 &bull; Ensure all team members have their Playbook, completed daily plans, and Journey Plans before leaving.
 
 
 &bull; Motivate the team and reinforce a positive, results-focused energy at the start of each working day.
 
 
 
 C. Reporting &amp; Sales Intelligence
 
 
 
 &bull; Provide regular feedback on sales trends, customer behaviour, and market developments to the Sales Manager.
 
 
 &bull; Complete all reporting requirements accurately and within agreed timelines, including daily sales reports and KPI submissions.
 
 
 &bull; Analyse area performance data and share structured insights with the Sales Manager to support commercial planning.
 
 
 
 D. Responsibilities, Planning &amp; Compliance
 
 
 
 &bull; Develop and apply self-learning to continuously improve personal and team commercial effectiveness.
 
 
 &bull; Demonstrate sound decision-making in field situations and escalate decisions outside authority to the Sales Manager.
 
 
 &bull; Implement and enforce ACCBC compliance standards across all team activities and customer interactions.
 
 
 &bull; Recruit capable team members in line with ACCBC hiring standards and role requirements.
 
 
 &bull; Comply fully with the ACCBC onboarding process for all new team members joining the area.
 
 
 
 E. Continuous Improvement &amp; Team Development
 
 
 
 &bull; Apply root cause analysis (RCA) methodology to resolve recurring performance issues or field challenges.
 
 
 &bull; Conduct regular performance and development reviews with each sales representative, providing structured feedback and coaching.
 
 
 &bull; Develop the capabilities of team members through on-the-job coaching, feedback, and targeted development actions.
 
 
 
 F. Leadership &amp; Team Motivation
 
 
 
 &bull; Build, lead, and develop a highly motivated, results-oriented sales team across the assigned area.
 
 
 &bull; Prepare the team to adapt to market changes, commercial priorities, and business direction shifts.
 
 
 &bull; Recognise and reward individual and team achievements, maintaining high engagement and positive team morale.
 
 
 
 G. People Management &amp; HR Compliance
 
 
 
 &bull; Handle team grievances professionally and in line with ACCBC HR Policy and Egyptian Labour Law.
 
 
 &bull; Apply disciplinary measures as required, following ACCBC HR Policy and Egyptian Labour Law procedures at all times.
 
 
 &bull; Manage team member leave cycles, ensuring operational continuity across the area is maintained.
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 
 Sales Performance
 
 
 
 &bull; Monthly sales volume and value vs target &ndash; qualitative and quantitative targets achieved
 
 
 &bull; Distribution coverage vs plan across assigned area
 
 
 &bull; New product and promotional deal sell-in rate
 
 
 
 Team Execution
 
 
 
 &bull; Daily meeting conducted and documented &ndash; 100% adherence
 
 
 &bull; Journey plan compliance rate across the sales team
 
 
 &bull; Sales representative daily target achievement rate vs plan
 
 
 
 Reporting &amp; Compliance
 
 
 
 &bull; Daily sales reports submitted on time with zero missing submissions
 
 
 &bull; Zero ACCBC policy or compliance breaches across the team
 
 
 &bull; Onboarding and HR compliance adherence for all new team members
 
 
 
 
 
 
 Required Experience and Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in Commerce, Business Administration, or a related field.
 
 
 &bull; Valid driving licence is required.
 
 
 &bull; Excellent written and verbal English language skills.
 
 
 &bull; Knowledge of Egypt market dynamics and Egyptian Labour Law.
 
 
 
 Minimum Experience
 
 
 
 &bull; Minimum 5 years of sales experience in FMCG, with at least 1 year in a supervisory role.
 
 
 &bull; Demonstrated track record of achieving sales targets in a field sales environment.
 
 
 &bull; Experience in the GCC market is an advantage.
 
 
 
 Knowledge and Skills
 
 
 
 
 Functional Skills:
 
 
 
 &bull; Building Effective Customer Relationships
 
 
 &bull; Operational Excellence in Planning and Delivery
 
 
 &bull; Understanding the Business Internally and Externally
 
 
 &bull; Identifying Winning Sales Opportunities
 
 
 &bull; Understanding Financials (Commercial Financials)
 
 
 &bull; Negotiating Win-Win Solutions
 
 
 &bull; Executing Effective Sales Plans
 
 
 &bull; Outlet Activation
 
 
 &bull; Handling Objections
 
 
 
 ACCBC Behaviours:
 
 
 
 &bull; Customer Focus
 
 
 &bull; Effective Communication
 
 
 &bull; Positive Relationships
 
 
 &bull; Sense of Urgency
 
 
 &bull; Discipline
 
 
 &bull; Accountability
 
 
 &bull; Learning
 
 
 &bull; Agility
 
 
 &bull; Initiative
 
 
 
 
</div>

Sales Supervisors - Egypt - (Multiple Locations)

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data Insights &amp; Artificial Intelligence, Digital &amp; Technology Platform Services
 
 
 
 
 
 We are seeking a visionary Senior Knowledge Graph &amp; Context Engineer for the end-to-end design, build, deployment, and continuous improvement of the knowledge and context capabilities that power our AI assistants along with our enterprise search, and decision-support solutions. You will harness the context layer creation that will connect enterprise data, business knowledge, semantic models, and AI services, ensuring that product, ingredient, regulatory, quality, sustainability, marketing, and supply chain knowledge is delivered accurately, safely, and at speed through reusable and scalable solutions. The ideal candidate will be part of our enterprise insights and transformation agenda, helping translate fragmented knowledge assets across source systems, such as ERP , CRM , PLM, PIM/MDM, LIMS, Regulatory, DAM, and SCM, into trusted, reusable, and governed context packs for Agentic AI use cases. The position requires a blend of business understanding, semantic / knowledge engineering capability, and AI delivery expertise, with a strong focus on enabling high-quality grounding, retrieval, governance, and adoption across the organization.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Design, build, and operationalize the enterprise context layer that supports AI assistants, semantic search, and decision-support solutions across business domains.
 </li>
 <li>
 Transform enterprise knowledge assets into reusable, trusted, and scalable context packs for Agentic AI outcomes.
 </li>
 <li>
 Design and optimize retrieval pipelines, grounding patterns, chunking strategies, metadata enrichment, and prompt/context orchestration to ensure accurate, relevant, and safe AI responses.
 </li>
 <li>
 Partner closely with Ontology Engineers, AI Engineers, and Data teams to apply semantic enrichment, taxonomies, controlled vocabularies, and relationship modelling that improve discoverability, interoperability, and reasoning.
 </li>
 <li>
 Embed policy-aware controls, access rules, governance standards, and quality checks into context pipelines to ensure compliant and trusted use of enterprise knowledge.
 </li>
 <li>
 Work with Data Platform and Engineering teams to productionize context services across graph, search, and AI ecosystems, ensuring performance, scalability, monitoring, and maintainability.
 </li>
 <li>
 Partner with Product, Data Platform, Security / Compliance, Architecture, and business domain teams to align priorities with business needs and accelerate adoption of AI-enabled knowledge solutions.
 </li>
 <li>
 Help improve findability, reuse, decision quality, and business efficiency, while tracking impact, adoption, and value realization.
 </li>
 <li>
 Support the embedding of knowledge-driven and AI-enabled processes into business workflows, tools, and digital products.
 </li>
 <li>
 Drive continuous improvement in knowledge quality, retrieval effectiveness, semantic consistency, and AI response performance.
 </li>
 </ul>
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 <ul>
 <li>
 BSc or MSc in a relevant field such as Computer Science, Information Science, Data Science, Artificial Intelligence, Knowledge Engineering, Computational Linguistics, or a related discipline.
 </li>
 <li>
 1+ experience in knowledge engineering, context engineering, semantic technologies, enterprise search, GenAI / LLM solutions, or AI product enablement.
 </li>
 <li>
 Strong understanding of one or more of the following: ontologies, taxonomies, controlled vocabularies, knowledge graphs, metadata modelling, semantic enrichment, and information retrieval.
 </li>
 <li>
 Hands-on experience designing or supporting RAG pipelines, prompt / grounding patterns, context orchestration and memory management, context quality and provenance, semantic search, and evaluation of AI responses.
 </li>
 <li>
 Experience with relevant technologies such as graph databases, vector / search platforms, semantic web technologies, and cloud AI / data ecosystems. Exposure to tools and W3C standards such as RDF, OWL, SKOS, SHACL, SPARQL, Neo4j, Stardog, Ontotext GraphDB, Azure ecosystem, or equivalent, is considered a strong advantage.
 </li>
 <li>
 Experience working with enterprise knowledge and data domains such as PLM, PIM / MDM, LIMS, Regulatory, DAM, ERP, SCM, or other structured and unstructured business data sources.
 </li>
 <li>
 Strong influencing, interpersonal, and communication skills, with the ability to work effectively across Data, AI, Technology, and business functions.
 </li>
 <li>
 Experience presenting solutions, trade-offs, and recommendations to senior management and technical leadership teams.
 </li>
 </ul>
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Senior Engineer – Knowledge Graph & Context

Deloitte

<div>
 
 AI/ML Engineering, Senior Tech Lead, Cairo, Egypt
 
 
 
 
 Connect to your career at Deloitte
 
 
 
 Deloitte, established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing Audit &amp; Assurance, Tax &amp; Legal, Strategic Risk &amp; Transactions Advisory and Technology &amp; Transformation and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
 
 
 Deloitte Innovation Hub (DIH) is a strategic initiative established to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients&rsquo; most complex business problems, across portfolios that include &lsquo;Strategy &amp; Transactions&rsquo;, &lsquo;Customer&rsquo;, &lsquo;Engineering, AI &amp; Data, &lsquo;Enterprise, Technology &amp; Performance&rsquo; and &lsquo;Cyber&rsquo;. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.
 
 
 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
 
 
 
 Connect to your opportunity
 
 
 
 Data requirements gathering and client engagement.
 
 
 <ul>
 <li>
 Being able to engage with the client to understand their pain points and requirements.
 </li>
 <li>
 Communicate solutions/propositions effectively back to client/team.
 
 
 </li>
 </ul>
 Data analysis and pre-processing
 
 
 <ul>
 <li>
 Collect and clean large datasets for machine learning projects.
 </li>
 <li>
 Explore data to identify patterns, anomalies, and potential insights.
 </li>
 <li>
 Pre-process data, including feature engineering and normalization.
 
 
 </li>
 </ul>
 Algorithm Development
 
 
 <ul>
 <li>
 Design, develop, and implement machine learning algorithms.
 </li>
 <li>
 Experience with various machine learning models and techniques.
 </li>
 <li>
 Optimize algorithms for accuracy, efficiency, and scalability.
 
 
 </li>
 </ul>
 Model Training and Evaluation
 
 
 <ul>
 <li>
 Train machine learning models using collected data.
 </li>
 <li>
 Perform testing to validate models
 </li>
 <li>
 Evaluate model performance using appropriate metrics and techniques.
 </li>
 <li>
 Fine-tune models to improve predictive accuracy.
 
 
 </li>
 </ul>
 Data Visualization
 
 
 <ul>
 <li>
 Create informative data visualizations to communicate insights effectively
 </li>
 <li>
 Familiarity with visualization libraries like Matplotlib, Seaborn, or data visualization software like Tableau, Power BI.
 
 
 </li>
 </ul>
 
 Connect To Your Skills And Professional Experience
 
 
 
 You're a Natural Problem Solver: Collaboration is at the core of our culture, and we're seeking someone who excels in teamwork and brings out the best in their colleagues. You'll be a brilliant listener, promoting a culture of innovation and knowledge sharing. At Deloitte, we believe in giving our AI/ML Engineers the autonomy they need to excel while upholding our high standards, integrity, and culture.
 
 
 <ul>
 <li>
 10+ years of experience in data engineering / data science
 
 
 </li>
 </ul>
 
 Essentials
 
 
 
 <ul>
 <li>
 Technical Expertise: Mastery in AI and ML algorithms, frameworks (e.g., TensorFlow, PyTorch), and libraries.
 </li>
 <li>
 Data proficiency: Proficient in data collection, pre-processing, and analysis.
 </li>
 <li>
 Model Mastery: Proven experience in developing and fine-tuning machine learning models.
 
 
 </li>
 </ul>
 
 Desirables
 
 
 
 <ul>
 <li>
 Domain Knowledge: Familiarity with deploying ML frameworks in industry
 </li>
 <li>
 Research Enthusiast: A strong interest in staying abreast of the latest AI/ML advancements.
 </li>
 <li>
 Project Leadership: Previous experience leading AI/ML initiatives.
 
 
 </li>
 </ul>
 Diversity is our strength, and we celebrate the individuality of our team members. At Deloitte, we embrace differences and encourage everyone to be their authentic selves. We believe that it's these differences that keep us strong, successful, and diverse. Join us and be a part of a team that values your uniqueness!
 
 
 
 Connect to your service line - Technology and Transformation
 
 
 
 Distinctive thinking, deep expertise, and collaborative working. That&rsquo;s what connects us. That&rsquo;s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we&rsquo;ll make an impact that matters.
 
 
 
 Personal independence
 
 
 
 Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further details as you progress through the recruitment process.
 
 
 
 Connect to your Industry
 
 
 
 &ldquo;What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte&rsquo;s clients include many of the world&rsquo;s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.&rdquo;
 
 
 <ul>
 <li>
 Dan, Technology &amp; Transformation
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 Making an impact is more than just what we do: it&rsquo;s why we&rsquo;re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
 
 
 We want you. The true you. Your own strengths, perspective, and personality. So, we&rsquo;re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we&rsquo;ll take your wellbeing seriously, too. Because it&rsquo;s only when you&rsquo;re comfortable and at your best that you can make the kind of impact you, and we, live for.
 
 
 Your expertise is our capability, so we&rsquo;ll make sure it never stops growing. Whether it&rsquo;s from the complex work you do, or the people you collaborate with, you&rsquo;ll learn every day. Through world-class development, you&rsquo;ll gain invaluable technical and personal skills. Whatever your level, you&rsquo;ll learn how to lead.
 
 
 
 Connect to your next step
 
 
 
 A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you&rsquo;ll experience a purpose you can believe in and an impact you can see. You&rsquo;ll be free to bring your true self to work every day. And you&rsquo;ll never stop growing, whatever your level.
</div>

Deloitte Innovation Hub I AI/ML Engineering, Senior Tech Lead, Cairo, Egypt

ElDiheby Import, Export & Trading Agencies (LLC)

<div>
 
 
 Head of Sales -
 
 
 Eldiheby
 
 
 
 A rare opportunity to take full ownership of a company&rsquo;s entire commercial function.
 
 
 
 
 
 Reporting directly to the CEO, the Head of Sales will lead Eldiheby&rsquo;s sales organization, define commercial strategy, and drive the next phase of growth across all business segments.
 
 
 
 
 
 We are looking for a senior sales leader who can build structure, develop people, and translate strategy into consistent revenue performance, shaping how Eldiheby grows in the years ahead.
 
 
 
 
 
 ElDiheby Import, Export &amp; Trading Agencies (LLC) is an Egyptian engineering solutions company specializing in water, pumping, and industrial applications. We work with leading global partners such as Grundfos and ABB Motion, delivering reliable solutions across infrastructure, construction, agriculture, and industrial sectors.
 
 
 
 
 
 
 Role Description
 
 
 
 The Head of Sales will lead Eldiheby&rsquo;s complete sales organization, reporting directly to the CEO and taking ownership of the company&rsquo;s commercial growth strategy.
 
 
 
 
 
 This role is responsible for developing and executing sales strategies, building a high-performing sales organization, expanding market opportunities, and driving sustainable revenue growth across all business segments.
 
 
 
 
 
 The ideal candidate is a strategic sales leader who can combine market understanding with strong execution, creating structure, improving performance, developing people, and strengthening Eldiheby&rsquo;s position in the market.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Own and drive Eldiheby&rsquo;s overall sales strategy and revenue growth objectives
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 Lead, coach, and develop the sales team to achieve ambitious business targets
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 Establish effective sales processes, KPIs, forecasting, and performance management systems
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 Build and strengthen relationships with key customers, consultants, contractors, and strategic partners
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 Identify new market opportunities and develop growth initiatives
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 Manage strategic accounts and major business opportunities
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 Analyze market trends, customer needs, and sales performance to guide decision-making
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 Collaborate with management, operations, and supplier partners to ensure alignment and customer satisfaction
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 Represent Eldiheby in key industry events, exhibitions, and customer engagements
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
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 <li>
 10+ years of experience in B2B sales, with significant experience in leadership roles
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 Proven track record of building sales teams and achieving revenue growth
 </li>
 <li>
 Experience in industrial products, engineering solutions, water, infrastructure, or related sectors preferred
 </li>
 <li>
 Strong understanding of project-based sales and long-term customer relationship management
 </li>
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 Excellent leadership, negotiation, and communication skills
 </li>
 <li>
 Ability to create structure, processes, and accountability within a sales organization
 </li>
 <li>
 Bachelor&rsquo;s degree in engineering, or a related field; an advanced degree or MBA is an advantage
 </li>
 <li>
 Strong English and Arabic communication skills
 </li>
 <li>
 Experience with CRM systems, sales analytics, and reporting tools
 </li>
 </ul>
 
 
 
 
 
 Why Join ElDiheby
 
 
 <ul>
 <li>
 Direct leadership role reporting to the CEO
 </li>
 <li>
 Opportunity to shape and build the company&rsquo;s sales organization
 </li>
 <li>
 Ownership of commercial growth and strategic direction
 </li>
 <li>
 Work with leading international technology partners
 </li>
 <li>
 Opportunity to create measurable impact in a growing organization
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 
 We offer a competitive executive-level compensation package designed to attract a high-impact sales leader.
 
 
 
 
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 Competitive base salary aligned with senior leadership responsibilities
 </li>
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 Performance-based bonus structure linked directly to revenue and growth targets
 </li>
 <li>
 Significant upside potential for high performers
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 Executive-level authority with direct reporting to the CEO
 </li>
 <li>
 Long-term growth opportunity within a scaling organization
 </li>
 </ul>
 
 
 
 
 
 Employment Details
 
 
 
 Location: Cairo, Egypt (on-site)
 
 
 Employment Type: Full-time
 
 
 Seniority Level: Director / Executive
 
</div>

Head of Sales

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