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customer experience team leader Jobs in Cairo

customer experience team leader

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Al-Mansour Automotive

<div>
 
 
 
 Job Role:
 
 
 
 
 As the Workshop Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular performance reviews, coach, counsel, and provide support and necessary tools. Create and ensure the implementation of training plans and programs to enable the team to accomplish their tasks efficiently.
 </li>
 <li>
 Cross-check the original customer complaint in the pre-order form against the job card labor operation to ensure agreed repairs are all concluded.
 </li>
 <li>
 Delegate/supervise repair orders to auto technicians and allocate job cards to align the jobs to the skill set and efficiency level to achieve the Fixed Right First Time (FRFT) Target.
 </li>
 <li>
 Discuss repair requirements with the service advisor and ensure customer approval and understanding of needed repairs.
 </li>
 <li>
 Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on a daily basis.
 </li>
 <li>
 Independently conducting all tests and measurements for troubleshooting in accordance with the specifications provided by the manufacturer for all vehicles.
 </li>
 <li>
 Promote safety rules defined for the equipment, instruments, and products. Prepare and conduct every vehicle for a final check and further quality control audit.
 </li>
 <li>
 Team Leader will be closely working with Customers, the department manager and the service team to ensure a high level of customer satisfaction (CSI) and optimum utilization of workshop premises.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements &amp; Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Mechanical Engineering or Equivalent is preferable
 </li>
 <li>
 1-3 years of relevant experience as Team Leader or Workshop Engineer (Preferably in Authorized dealers or Sub Dealers)
 </li>
 <li>
 Very Good to Excellent Level of English
 </li>
 </ul>
 
 
 
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Excellent technical skills.
 </li>
 <li>
 In-depth knowledge of the products
 </li>
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 Excellent communication and negotiation skills.
 </li>
 <li>
 Leadership skills
 </li>
 <li>
 Decision making
 </li>
 <li>
 Problem-solving
 </li>
 <li>
 Team building skills
 </li>
 </ul>
</div>

Workshop Team Leader

Telda

<div>
 
 Job Overview:
 
 
 As a Team Leader, you will lead a team of agents, ensuring that they meet performance standards and effectively serve clients. You will be responsible for developing your team's skills, providing mentorship, and managing the team's overall performance. The role involves coordinating with both internal stakeholders and clients to ensure alignment with business goals and performance expectations.
 
 
 
 <ul>
 <li>
 Provides regular supervision and mentorship over subordinate staff
 </li>
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 Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
 </li>
 <li>
 Facilitates daily agent coaching and development sessions in both written and verbal format
 </li>
 <li>
 Participates in client related activities to include client calibration sessions and project planning
 </li>
 <li>
 Identify and address agent training needs
 </li>
 <li>
 Manage team&rsquo;s time entry to ensure 0% discrepancy rate
 </li>
 <li>
 Manage program specific performance standards (i.e. AHT, Quality Scores, CSAT, ART, FCR, etc.)
 </li>
 <li>
 Manage financial implications of attrition and attendance by maintaining program-specific goals
 </li>
 <li>
 Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
 </li>
 <li>
 Completion of weekly Team Manager Scorecard for review with CX-Manager
 
 
 
 
 
 </li>
 </ul>
 Other Related Duties
 
 
 
 <ul>
 <li>
 Diffuse irate customer calls as applicable
 </li>
 <li>
 Provide agent support via handling escalated calls, as needed
 </li>
 <li>
 Maintain up-to-date employee files and documentation
 </li>
 <li>
 Ensure high level customer service is being practiced by all subordinate staff
 
 
 
 
 
 </li>
 </ul>
 Bachelor&rsquo;s degree required.
 
 
 1-3 years of experience as a Team Lead.
 
 
 Proven Experience is a must.
</div>

Customer Experience Team Leader

Orascom Construction PLC

<div>
 
 Collaborate with employees and supervisors to identify and correct potential safety and
 
 
 
 
 
 health hazards to consistently administer all aspects of accident prevention, fire protection,
 
 
 
 
 
 first aid, and other safety policies
 
 
 
 
 
 &middot; Implement safe standard work practices with line personnel and monitors conformance
 
 
 
 
 
 through safety and housekeeping inspections to ensure the effective impelmentation of
 
 
 
 
 
 OC&rsquo;s HSE plan.
 
 
 
 
 
 &middot; Ensure compliance with organization and government health and safety standards.
 
 
 
 
 
 &middot; Audit new products, equipment, and processes for potential hazards and recommends
 
 
 
 
 
 modifications before introduction.
 
 
 
 
 
 &middot; Audit safety and health performance and recommends actions for improvement
 
 
 
 
 
 &middot; Perform risk analysis/Hazard Operability (HAZOP) and implement loss prevention program
 
 
 
 
 
 for OC&rsquo;s installations and operations.
 
 
 
 
 
 &middot; Audit &amp; ensure effective implementation of any project safety committees as per Egyptian
 
 
 
 
 
 labor law, ISO 14001, and OHSAS 18001.
 
 
 
 
 
 &middot; Oversee the implementation of surveys, assessment visits and HSE audits of subcontractors
 
 
 
 
 
 to ensure their compliance with project and OC&rsquo;s HSE requirments.
 
 
 
 
 
 &middot; Follow up on latest developments in the field of safety and participate in safety meetings
 
 
 
 
 
 and other awareness programs.
 
 
 
 
 
 &middot; Conduct air quality, noise, temperature, etc testing to ensure legal/policy compliance.
 
 
 
 
 
 &middot; Implement OC procedures for incident investigation to determine facts and event
 
 
 
 
 
 circumstances, determine cause(s) and develop/implement remedial actions and controls to
 
 
 
 
 
 eliminate or reduce future risk.
 
 
 
 
 
 &middot; Audit the preparation of the site evacuation safety plans &amp; ensure it is timely
 
 
 
 
 
 implemntation.
 
 
 
 
 
 &middot; Recommend updates/participate in revising existing policies to develop new ways to
 
 
 
 
 
 manage safety concerns at OC.
 
 
 
 
 
 &middot; Recommend training requirements on legal requirements and company HSE policy.
 
 
 
 
 
 &middot; Engage actively with, and use technology and equipment allocated to unit
 
 
 
 
 
 &middot; Right/authorities to stop the work, and take the necessary action in case if he found unsafe
 
 
 
 
 
 act/ condition
 
 
 
 
 
 &middot; Perform other assignments as necessary to support the function/department
 
 
 
 
 
 &middot; Ensure working according to the company HSE policies and regulations, risk assessment and
 
 
 
 
 
 environmental aspects.
 
</div>

HSE Team Leader

Valley Water LLC

<div>
 
 First Mile Team Leader
 
 to take charge of the critical link between production and distribution, ensuring
 
 
 that our pure, high-quality products move smoothly from the factory to our warehouses across Egypt.
 
 
 
 Key Responsibilities
 
 
 
 
 Secure daily transport capacity
 
 to move finished goods efficiently from the factory to warehouses, aligned with production and sales plans.
 
 
 
 Coordinate with Planning and production teams
 
 to match transportation schedules with business priorities.
 
 
 
 Monitor warehouse storage capacities
 
 and allocate shipments to optimal locations based on space and stock rotation.
 
 
 
 Create and manage internal shipment orders
 
 on the system for all internal transport (trailers).
 
 
 
 Oversee trailer loading operations
 
 to ensure continuous flow and prevent production downtime.
 
 
 
 Track and verify all deliveries
 
 , matching system records with physical shipments, and resolve discrepancies promptly.
 
 
 
 Follow up on delays or transport issues
 
 , take corrective actions, and escalate when necessary.\
 
 
 
 Conduct monthly shipment closing
 
 , verifying executed trips, costs, and reconciling with Finance and transport partners.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain, or related field.
 </li>
 <li>
 5-7 years&rsquo; experience in logistics or distribution (FMCG preferred).
 </li>
 <li>
 Strong leadership and problem-solving skills.
 </li>
 <li>
 Good command of ERP systems and MS Excel.
 </li>
 <li>
 Willing to work on-site at Wadi El Natroun.
 </li>
 </ul>
</div>

Logistics First Mile Team Leader

Innovo Group

<div>
 Role Purpose
 
 The Construction Team Leader is responsible for leading and supervising a team of construction workers on-site, ensuring that all tasks are executed safely, efficiently, and in accordance with the project plans and schedule. The role acts as the first line of leadership on the construction site, bridging communication between the site workforce and the management team.
 
 Key Accountabilities
 <ul>
 <li>
 Lead and supervise a team of skilled and unskilled workers to execute construction activities on site.
 </li>
 <li>
 Ensure work is performed in accordance with technical drawings, specifications, and safety standards.
 </li>
 <li>
 Allocate tasks to team members and monitor progress to meet daily and weekly targets.
 </li>
 <li>
 Report progress, delays, or issues to the Site Engineer or Project Manager.
 </li>
 <li>
 Ensure that tools, equipment, and materials are used efficiently and maintained properly.
 </li>
 <li>
 Enforce compliance with safety procedures and conduct daily safety briefings.
 </li>
 <li>
 Assist in solving on-site problems or adjusting work plans as necessary.
 </li>
 <li>
 Support coordination between various trades (civil, MEP, etc.) to avoid site conflicts.
 </li>
 <li>
 Maintain discipline and a productive work environment within the team.
 </li>
 <li>
 Ensure quality of workmanship and report any deviations to supervisors.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree Mechanical/Electrical Engineering.
 </li>
 <li>
 6+ years of experience in construction.
 </li>
 <li>
 Strong understanding of construction techniques, materials, and site operations.
 </li>
 <li>
 Ability to read and interpret construction drawings.
 </li>
 <li>
 Knowledge of safety standards and regulations.
 </li>
 </ul>
</div>

Electrical Construction Team Leader - Cairo

Juhayna Food Industries

<div>
 Job description:
 
 
 
 
 Who we are
 
 
 
 For over three decades, Juhayna Food Industries has been a pioneer in Egypt&rsquo;s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.
 
 
 Today, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of
 
 Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.
 
 
 
 &nbsp;
 
 
 
 Job Purpose
 
 
 
 Managing the R&amp;D projects portfolio from the generation of ideas to the launch of breakthrough innovations on the market.
 
 
 &nbsp;
 
 
 
 What you will do in your role
 
 
 <ul>
 <li>
 Ensures that any new route is aligned with Juhayna&rsquo;s strategy and increase its credibility in the fields of nutrition and health.
 </li>
 <li>
 Leads the development of facilities and equipment required for an effective research &amp; development program.
 </li>
 <li>
 Manage Scientific and technological knowledge to provide products aligned with consumer expectations and regulatory constraints.
 </li>
 <li>
 Manage the development and qualification of new products, materials, and processes.
 </li>
 <li>
 Manage the process qualification, validation, and technology transfer to the plant.
 </li>
 <li>
 Achieves the productivity target through reformulation/ renovation.
 </li>
 <li>
 Leads the implementation of facilities and equipment required for an effective research &amp; development program.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What you will bring to the role
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Food processing, Agriculture, Science, Vet., Chemical Engineering, Pharmacy.
 </li>
 <li>
 4-6 years of experience in food/juice research and development.
 </li>
 <li>
 Demonstrated leadership and management skills.
 </li>
 </ul>
 &nbsp;
</div>

Team Leader - Product Development

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Success with managing a BPO brick and mortar team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts for international clients
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

Sales Operations Manager

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