backend lead developer

backend team leader

business development lead

call center team leader (banking ) Jobs in Cairo

call center team leader (banking )

team leader

Orange Business

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 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
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 Act as level 1 escalation and engage crises management process if needed on that level.
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 Work with management on team training plan.
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 Work with management on service acceptance.
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 Work with management on incident auditing for team members.
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 Work on preparing Rosters for the team and handle changes through the month.
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 Ensure incidents are allocated to the most appropriate next step as part of the incident flow process and perform technical escalations in line with company procedures.
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 Liaise and refer issues to correct/relevant resolution entities and other vendors as appropriate.
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 Build relationships with peer and management levels .
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 Follow up on the team KPIs analysis and communicate to the team members ways to improve it.
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 Follow up on chronic and complex problems/incidents and drive those incidents for quick and efficient solution.
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 Determination to process tasks according to predefined processes, ensure awareness &amp; follow up among the team members is essential.
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 Provide technical assistance to the customer service management organization for the creation of the Root Cause analysis (RCA).
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 Lead communication in complex situations with internal and external stakeholders.
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 Undertake any other reasonable task assigned by management.
 
 
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 About You
 
 
 
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 Excellent communication (oral and written), interpersonal, organizational and presentation skills.
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 Flexibility during, public holidays and weekends.
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 Undertake any other reasonable task assigned by management.
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 People management skills.
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 Fluent in English.
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 Good consulting and problem-solving skills
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 Able to work independently and efficiently to meet deadlines.
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 Prompt, responsive, responsible, and friendly approach to customer problems.
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 Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange.
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 Excellent customer skills and focus are required.
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 Ability to work under pressure and multitasking skills are required.
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 General knowledge of the technologies the team supporting.
 
 
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 People Management:
 
 
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 Will perform as a mentor, leading/ coordinating/ managing several individuals in support of management.
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 Provide day-to-day guidance and mentoring to new and existing staff.
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 Audit incident performance and provide feedback to team members.
 
 
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 What We Offer
 
 
 
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 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
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 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
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 Professional Development: training programs and upskilling/re-skilling opportunities.
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 Career Growth: Internal growth and mobility opportunities within Orange.
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 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
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 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
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 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
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Team Leader

BasharSoft

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 We are looking for a Backend Lead who thrives in a fast-paced product environment and knows how to balance strong technical execution with effective people leadership. This role is for someone who can architect scalable backend systems, drive engineering standards, and grow a high-performing team, all while staying hands-on. You will work across Wuzzuf and Forasna, two of Egypt's leading hiring platforms, with more products to come. If you enjoy owning complex technical challenges and leading engineers toward impactful outcomes, this role is for you.
 
 
 RESPONSIBILITIES
 
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 Lead and mentor the backend engineering team; set technical direction, priorities, and best practices.
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 Architect and oversee the development of scalable, high-performance backend systems across multiple products.
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 Drive code quality through design reviews, code reviews, and engineering standards.
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 Manage team performance and growth, set clear expectations, provide regular feedback, and support career development.
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 Collaborate closely with Product, Data, and Scrum teams to deliver reliable, well-integrated backend solutions.
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 Identify and resolve technical bottlenecks, system risks, and performance issues proactively.
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 Contribute hands-on to development when needed, while maintaining a strategic view of the overall architecture.
 
 
 
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 REQUIREMENTS
 
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 5+ years of backend development experience, with 2&ndash;3+ years in a tech lead or team lead role.
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 Strong proficiency in PHP and MySQL; hands-on experience with Laravel or Symfony.
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 Solid understanding of Docker and containerized environments.
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 Proven ability to lead teams technically and manage people, not just code.
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 Experience working in a product-based company (preferably with consumer-facing platforms at scale).
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 Strong problem-solving mindset with a track record of owning and resolving complex technical challenges.
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 Good communication and stakeholder management skills, comfortable working cross-functionally.
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 Experience working across multiple tech stacks or migrating/integrating legacy systems.
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 Background in high-traffic, marketplace, or job-tech platforms.
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 Familiarity with Agile/Scrum methodologies and working with data and product teams.
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 Experience building or scaling backend engineering teams from the ground up.
 
 
 
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 BENEFITS
 
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 Direct impact on platforms used by millions of job seekers and thousands of employers across Egypt and MENA.
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 High ownership across multiple products with real technical scale.
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 A collaborative engineering culture that values quality, experimentation, and growth.
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 Flexible hybrid working model.
 
 
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Backend Team Leader

Niche Magazine Middle East

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 Company Description
 
 
 
 Niche Magazine Middle East is a leading luxury and lifestyle publication that focuses on premium content catering to high-end audiences. The magazine showcases the latest trends in fashion, travel, culture, and luxury living. Known for its sophisticated approach, Niche Magazine Middle East delivers impactful storytelling to inspire and engage its readers. It operates in a dynamic environment aimed at bringing luxury brands closer to their target audience.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in Qesm El Maadi for a Sales Team Leader. The Sales Team Leader will oversee the sales team, develop strategies to meet sales targets, and ensure excellent customer service. The position involves analyzing sales efforts, coaching team members, maintaining client relationships, and developing performance-driven strategies to increase revenue. Additionally, the role focuses on fostering a motivated, results-oriented team environment.
 
 
 
 
 
 
 The monthly salary ranges from 15,000 to 20,000 depending on experience+Commission.
 
 
 
 
 
 
 
 Qualifications
 
 
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 Strong Sales and Customer Service skills, with a focus on building and maintaining client relationships
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 Proven Team Management skills, including motivating, coaching, and directing team members
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 Effective Communication skills, both verbal and written, to facilitate client engagement and team collaboration
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 Analytical skills to evaluate sales data and make data-driven decisions
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 Familiarity with luxury and lifestyle markets is an advantage
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 Ability to work in a high-paced, dynamic environment
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 Bachelor's degree in Business, Marketing, or a related field is preferred
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Sales Team Leader

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 We are looking for a
 
 Functional ERP Team Leader
 
 with a strong
 
 developer background
 
 to lead our ERP team. The ideal candidate will have hands-on experience with ERP systems and a solid understanding of both functional and technical aspects.
 
 
 
 Key Responsibilities:
 
 
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 Lead and manage the ERP team, ensuring smooth project delivery
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 Collaborate with developers and functional consultants to implement ERP solutions
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 Analyze business requirements and translate them into technical specifications
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 Support ERP system maintenance, enhancements, and troubleshooting
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 Mentor team members and ensure best practices are followed
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 Requirements:
 
 
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 2+ years of relevant ERP experience
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 Strong developer background
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 Experience with ERP implementation or support projects
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 Good problem-solving and leadership skills
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 Excellent communication and teamwork
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ERP Functional Team leader

Innovo Group

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 Role Purpose
 
 The Construction Team Leader is responsible for leading and supervising a team of construction workers on-site, ensuring that all tasks are executed safely, efficiently, and in accordance with the project plans and schedule. The role acts as the first line of leadership on the construction site, bridging communication between the site workforce and the management team.
 
 Key Accountabilities
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 Lead and supervise a team of skilled and unskilled workers to execute construction activities on site.
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 Ensure work is performed in accordance with technical drawings, specifications, and safety standards.
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 Allocate tasks to team members and monitor progress to meet daily and weekly targets.
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 Report progress, delays, or issues to the Site Engineer or Project Manager.
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 Ensure that tools, equipment, and materials are used efficiently and maintained properly.
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 Enforce compliance with safety procedures and conduct daily safety briefings.
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 Assist in solving on-site problems or adjusting work plans as necessary.
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 Support coordination between various trades (civil) to avoid site conflicts.
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 Maintain discipline and a productive work environment within the team.
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 Ensure quality of workmanship and report any deviations to supervisors.
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 Qualifications, Experience, Knowledge &amp; Skills
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 Bachelor's degree Civil/Arch Engineering.
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 Minimum 6&nbsp;years of experience in construction.
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 Strong understanding of construction techniques, materials, and site operations.
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 Ability to read and interpret construction drawings.
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 Knowledge of safety standards and regulations.
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Construction Team Leader - Cairo

Raya CX

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 Job Title: Call Center Team Leader (Banking) Company Overview: RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer interactions and overall satisfaction. Our team of experts is dedicated to delivering exceptional service and driving positive results for our clients. Position Overview: We are seeking a highly motivated and experienced Call Center Team Leader to join our growing team. The ideal candidate will have a strong background in banking and customer service, with proven leadership skills and a passion for delivering exceptional customer experiences. Key Responsibilities:
 
 
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 Lead and manage a team of call center agents to achieve performance targets and deliver high-quality service to customers
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 Monitor and evaluate team performance, providing coaching and feedback as needed to improve performance and achieve goals
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 Develop and implement training programs to ensure team members are equipped with the necessary skills and knowledge to provide excellent customer service
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 Handle escalated customer inquiries and complaints in a timely and professional manner
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 Collaborate with other departments to identify and implement process improvements to enhance the customer experience
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 Prepare and analyze reports on team performance and make recommendations for improvement
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 Stay updated on industry trends and best practices in order to continuously improve the team's performance and processes Qualifications:
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 Bachelor's degree in business, finance, or a related field
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 Minimum of 3 years of experience in a call center environment, preferably in the banking industry
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 Proven experience in a leadership or supervisory role
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 Excellent communication and interpersonal skills
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 Strong analytical and problem-solving abilities
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 Ability to handle multiple tasks and work under pressure in a fast-paced environment
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 Proficient in Microsoft Office and call center software
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 Fluent in English and Arabic We Offer:
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 Competitive salary and benefits package
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 Opportunities for career growth and development
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 Dynamic and collaborative work environment
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 Training and support to help you succeed in your role If you are a driven and customer-focused individual with a background in banking and leadership, we want to hear from you! Join our team at RayaCX and be a part of our mission to revolutionize customer experience in the banking industry.
 
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Call Center Team leader (banking )

51Talk

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 Responsibilities:
 
 
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 Lead, mentor and manage the team to achieve sales targets and KPIs.
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 Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
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 Conduct calls to prospective customers to promote and sell our products and services.
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 Handle customers&lsquo; inquiries and convert them into sales opportunities.
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 Understand customer needs and requirements to provide appropriate solutions and close sales.
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 Achieve and exceed monthly sales targets.
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 Follow up on marketing leads and maintain accurate and up-to-date records of all sales activities in the CRM system.
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 Requirements:
 
 
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 Proven experiences as a Sales Team Lead or in a similar supervisory role.
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 Strong understanding of sales and customer relationship management.
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 Ability to motivate and drive a team to achieve targets.
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 Excellent leadership, communication, and interpersonal skills.
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Call Center Telesales Team Leader

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