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customer life cycle unit team leader

team leader

Sharaf DG

<div>
 The Inventory Team Leader is responsible for overseeing inventory operations across all retail stores and one central warehouse for Sharaf DG Egypt, ensuring optimal stock levels, accuracy, and efficiency in line with company policies. This senior role involves leading a team of inventory executives, implementing robust inventory control strategies, minimizing losses, and driving operational excellence to support seamless retail and distribution activities. The position plays a critical role in enhancing supply chain performance, reducing costs, and contributing to overall business growth.
 
 
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 Oversee the maintenance of accurate stock records across all 4 stores and the central warehouse using integrated inventory systems.
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 Lead the proper storage, handling, and distribution of merchandise; investigate and report anomalies or discrepancies promptly.
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 Review and approve supplier invoices for accuracy and compliance; collaborate with Merchandising teams on discrepancies.
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 Manage weekly Purchase Return Reports and coordinate with the Merchandising and Procurement Teams for resolutions.
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 Direct daily/weekly cycle counts, spot checks, and annual physical inventories; handle negative-on-hand adjustments and root-cause analysis.
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 Develop and implement inventory forecasting models to optimize stock levels, minimize overstock/understock, and support demand planning.
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 Ensure seamless stock transfers between stores and warehouse, maintaining FIFO (First-In-First-Out) principles.
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 Develop and enforce strategies to identify and mitigate shrink factors (e.g., theft, damage, administrative errors) across all sites to achieve company shrink targets.
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 Promote loss prevention awareness through team training programs and store/warehouse initiatives.
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 Collaborate with the Loss Prevention Team to detect, investigate, and report incidents of shoplifting, internal theft, or security breaches.
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 Ensure full compliance with safety protocols, including proper storage of hazardous materials, equipment handling, and emergency preparedness in the warehouse and stores.
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 Conduct regular risk assessments and implement controls to safeguard high-value inventory.
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 Lead and mentor a team of 8-10 inventory executives across sites; conduct performance reviews, training, and development to build capabilities.
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 Implement, monitor, and enforce Standard Operating Procedures (SOPs) for inventory processes, ensuring consistency across stores and warehouse.
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 Utilize store and warehouse management systems (e.g., ERP/POS) to access, input, retrieve, and analyze inventory data; troubleshoot system issues with IT.
 
 
 </li>
 </ul>
 
 Qualitative Requirements
 
 
 
 <ul>
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 5-7 years in inventory management within retail or distribution, with at least 3 years in a supervisory role managing multi-site operations (stores and warehouse preferred).
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 Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
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 Certified in Inventory Management (e.g., CPIM from APICS) or equivalent; knowledge of retail ERP systems (e.g., Oracle, SAP) is advantageous.
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 Strong leadership and team management skills to motivate and develop staff.
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 Proficiency in inventory control processes, demand forecasting, and stock optimization.
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 Advanced knowledge of retail products, weights/measures, and supply chain dynamics.
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 Excellent analytical skills for variance investigation and reporting.
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 Proficient in inventory/POS/ERP systems, Microsoft Excel (advanced functions), and data visualization tools.
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 Ability to follow and enforce detailed SOPs while driving process improvements.
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 Strong communication and negotiation skills for supplier and cross-team interactions.
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 Commitment to safety, loss prevention, and operational compliance.
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 </ul>
</div>

Inventory Team Leader

Innovo Group

<div>
 Role Purpose
 
 The Electrical Procurement Team Leader manages the procurement cycle for construction materials, equipment, and subcontracted services in alignment with project requirements, timelines, and budgets. Ensures the timely and cost-effective sourcing of quality materials while maintaining compliance with company policies and contractual obligations
 
 Key Accountabilities
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 Lead and supervise the electrical procurement team and allocate daily tasks.
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 Review project specifications and material requirements in coordination with engineering and planning teams.
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 Prepare procurement strategies and material procurement plans based on project schedules.
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 Issue RFQs (Request for Quotations), evaluate supplier offers technically and commercially, and participate in negotiation and vendor selection.
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 Create and process purchase orders in the ERP system (e.g., SAP), ensuring timely delivery to sites.
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 Develop and maintain a reliable vendor database, conduct supplier assessments, and maintain strong supplier relationships.
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 Track and monitor material deliveries, ensuring alignment with project timelines and reporting any delays or issues.
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 Coordinate with warehouse, logistics, and finance teams to manage delivery, invoicing, and payment cycles.
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 Support contract review and negotiation for key material and subcontract procurement.
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 Ensure compliance with internal procurement policies and procedures, and support audit requirements.
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 Identify opportunities for cost reduction and value engineering through alternative sourcing or technical evaluations.
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 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
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 Bachelor's Degree in Electrical Engineering.
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 Professional certifications such as CIPS, PMP, or Supply Chain certifications are an advantage.
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 7-10 years of procurement experience in construction, infrastructure, industrial, or EPC projects.
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 Proven experience managing procurement for large-scale construction projects.
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 Strong knowledge of construction materials, equipment, subcontracting, and procurement processes.
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 </ul>
</div>

Procurement Team Leader

geidea

<div>
 
 Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 www.geidea.net
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for IT Vendor Management Team Leader
 
 
 
 
 
 
 Job purpose:
 
 
 
 The Vendor Management Team Leader is responsible for leading and optimizing vendor relationships to ensure cost efficiency, service quality, risk mitigation, and alignment with business objectives.
 
 
 This role exists to provide strategic oversight, governance, and performance management of third-party vendors. Without this role, the organization would face increased operational risk, higher costs, inconsistent service levels, limited scalability, and reduced accountability across vendor engagements.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
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 Develop and implement the overall IT Vendor Management strategy aligned with the organization&rsquo;s digital transformation and business objectives.
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 Lead vendor selection, RFP, and contract negotiation processes, ensuring commercial competitiveness, risk mitigation, and value maximization.
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 Establish vendor governance framework, including performance review cadence, executive business reviews (EBRs), and escalation management structure.
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 Drive cost optimization initiatives through contract consolidation, renegotiation, benchmarking, and identification of cost-saving opportunities across IT services.
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 Ensure vendor risk management and compliance, including security, regulatory, data privacy, and business continuity requirements.
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 Oversee contract lifecycle management, including renewals, amendments, terminations, and performance-based penalties or incentives.
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 Collaborate with IT, Procurement, Legal, Finance, and Risk departments to ensure alignment in vendor strategy, contract terms, and compliance standards.
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 </ul>
 
 
 
 
 
 Must have technical / professional qualifications:
 
 
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 7&ndash;10 years of relevant experience in vendor management, procurement, supply chain, or operationsBachelor&rsquo;s degree in related field
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 Vendor governance and performance management, Contract management and commercial negotiations, Risk, compliance, and supplier continuity planning
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 Understanding of market dynamics, supplier ecosystems, and cost drivers
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 Strong business and financial acumen
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 </ul>
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most:
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team
 
 
 
 
 
 We are changing lives by constantly striving for a better solution
 
 
 
 
</div>

IT Vendor Management Team Leader

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Key Accountabilities:
 
 
 
 
 
 
 1.	Assist in improving the efficiency and effectiveness of the workflow.
 
 
 2.	Act as a checker and participate in team evaluation and provide feedback (if required).
 
 
 3.	Participate in reporting RSCA quarter sample.
 
 
 4.	Provide periodical analytical reports according to identified time.
 
 
 5.	Manage and ensure accurate, timely distribution of call data to support efficient task execution and decision-making.
 
 
 6.	Monitor team performance against KPIs, provide coaching, and collect feedback to identify challenges and drive improvements.
 
 
 7.	Support agents in:
 
 
 Tailoring their approach to different customer segments and share best practices for driving activation.
 
 
 Identifying upselling/cross selling opportunities and refining their sales approach.
 
 
 Identifying reactivation opportunities and refining their approach.
 
 
 8.	Track product uptake and share insights to improve team performance.
 
 
 9.	Identify customer feedback trends and escalate insights to direct manager for service improvement.
 
 
 10.	Identify recurring service issues and escalate them for resolution.
 
 
 11.	Collaborate with the internal stakeholders to align customer lifecycle management strategies with business objectives and regulatory requirements.
 
 
 12.	Oversee handling the related UAT testing and review the results to ensure correct implementation.
 
 
 13.	Ensure proper handling &amp; resolving complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 
 
 
 
 &bull;	Bachelor&rsquo;s degree in Commerce, Business Administration, Accounting or its equivalence.
 
 
 &bull;	4 to 6 years of experience in sales or any related field of work, banking experience is a plus.
 
 
 
 
 
 
</div>

Customer Life Cycle Unit Team Leader

Emirates NBD Egypt

<div>
 
 
 Job Responsibilities:
 
 
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 Develop and maintain strong relationships with a portfolio of multinational corporate clients.
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 Understand clients' financial needs and objectives and provide tailored banking solutions.
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 Proactively identify cross-selling opportunities and promote the bank's full range of products and services.
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 Manage client relationships effectively, resolving issues and ensuring client satisfaction.
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 Identify and pursue new business opportunities within the corporate banking market.
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 Develop and execute business development plans to achieve revenue growth targets.
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 Network with potential clients and industry professionals to expand the bank's client base.
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 Assess and manage credit risk associated with corporate clients.
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 Ensure compliance with all regulatory requirements and internal policies.
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 Monitor market trends and economic conditions to identify potential risks.
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 Track and analyze team performance against key performance indicators (KPIs).
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 Prepare and present financial reports to senior management.
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 Develop strategies to improve team efficiency and profitability.
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 Provide ongoing coaching, mentoring, and performance feedback to team members.
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 Manage team workload, allocate resources effectively, and monitor performance against established goals.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
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 Bachelor's degree in finance, Economics, or a related field.
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 Minimum 10 years of experience in corporate banking
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 Proven track record of successfully managing a team and achieving targets.
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 Strong understanding of banking products, services, corporate finance, credit analysis, and risk management.
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 Excellent communication and interpersonal skills.
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 Ability to build and maintain strong relationships with clients and colleagues.
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 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Team Head - Multinational Corporates

QuantumBlack, AI by McKinsey

<div>
 
 Who You'll Work With
 
 
 
 Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.
 
 
 In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.
 
 
 When you join us, you will have:
 
 
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 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
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 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
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 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
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 World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
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 </ul>
 
 Your Impact
 
 
 
 You will work with clients across a wide range of sectors and industries, advising them on how to best leverage technology.
 
 
 You will drive architectural design, make key technology decisions, and employ agile methodologies to build and deliver the next generation of products for our clients at scale.
 
 
 You will also lead project workstreams, helping clients build their technical capabilities and foster a culture centered around engineering best practices, user-centricity, and Agile values.
 
 
 As a core member of the team, you will take on responsibilities that include driving architectural design and making strategic technology decisions to shape next-generation products for various internal teams, ensuring that we remain at the forefront of technological innovation. Additionally, you will be hands-on and co-creating solutions alongside our clients and their leadership, enabling you to grow into a recognized technology leader.
 
 
 You will be part of the Middle East McKinsey Tech &amp; AI team in Cairo. This group brings together the best of McKinsey&rsquo;s Tech &amp; AI capabilities to help our clients use digital technology to transform their businesses.
 
 
 Tech &amp; AI at McKinsey is our tech delivery people unit. A global team of software, data and cloud engineers, passionate designers, technology architects, product owners, and leading technologists. You will join a multidisciplinary community of developers, Agile coaches, designers, business strategists and experts. Together, we&rsquo;ll design and create industry shaping products and tools for our clients.
 
 
 Our office culture is casual and social, with an emphasis on education and innovation. You will have the freedom to try new ideas and experiment in your role and will be guaranteed significant dedicated time to tinker, create, continuously learn and share cool new stuff. We also have a strong emphasis in our teams on mentoring others enabling them to grow and learn.
 
 
 Changing the world requires us to sit with our clients at times, so some travel is expected while in this role.
 
 
 
 Your Qualifications and Skills
 
 
 
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 Undergraduate or master&rsquo;s degree; or equivalent experience
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 7+ years of experience in software development, with significant full-stack web application development experience strongly preferred
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 Demonstrated knowledge and hands-on experience across the full application stack with some of the following languages/frameworks: JavaScript, TypeScript, React, Angular, Vue, jQuery, Java, Sprint, C#, .NET, Node.js, SQL, MySQL, SQL Server, MongoDB, cloud-native databases, AWS, Azure, GCP, Jenkins, Docker, Circle CI, Travis
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 Experience leading in Agile teams, including coaching and modeling Agile mindsets as part of sprint ceremonies, work definition and building developer capabilities
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 Experience working collaboratively with technical and non-technical team members and stakeholders including modeling and coaching others to use engineering best practices such as design patterns, customer-centric design, test-driven development, code refactoring, code review, and OWASP Top 10 security awareness
 </li>
 </ul>
</div>

Senior Software Engineer I - QuantumBlack, AI by McKinsey

IDP Education Ltd

<div>
 
 About IDP
 
 
 
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 
 
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 
 
 Learn more at www.careers.idp.com
 
 
 
 
 Role purpose
 
 
 
 
 The Client Application Processing Agent is responsible for the accurate, timely, and compliant processing of student applications, ensuring all application documents are verified, submitted to partner institutions, tracked through to outcome, and maintained in accordance with IDP operational standards.
 
 
 To process and manage student applications accurately and efficiently, ensuring compliance with partner institution requirements, timely submissions, effective stakeholder communication, and outstanding student experience.
 
 
 
 
 Key accountabilities
 
 
 
 
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 Review and verify student applications.
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 Validate supporting documents.
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 Submit complete applications.
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 Track application progress.
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 Follow up with universities.
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 Manage assigned applications.
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 Ensure submissions within SLA.
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 Update CRM accurately.
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 Communication application status.
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 Escalate complex cases.
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 Quality check files
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 Ensure university compliance
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 Maintain records
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 Resolve discrepancies
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 Education: Bachelor's degree.
 
 
 Experience: 1&ndash;3 years in admissions/application processing or international education.
 
 
 Knowledge: University admissions, compliance, document verification, CRM.
 
 
 Skills: Attention to detail, organization, communication, problem solving, time management.
 
 
 Abilities: Manage multiple applications, meet deadlines, maintain confidentiality.
</div>

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