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business operations coordinator

team leader operations

<div>
 
 
 JOB DESPCRIPTION
 
 
 
 
 
 
 
 Designation:
 
 Team Leader
 
 
 
 
 
 
 Position Summary
 
 
 
 The Team Leader is responsible for supervising a team of chat support agents, ensuring high performance in quality and productivity. The role involves team management, coaching and development, policy compliance, administrative tasks, and acting as a liaison between management and team members.
 
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Graduate
 </li>
 <li>
 Minimum of 1 year experience as a Team leader in chat process for international credit card/financial service programs
 </li>
 </ul>
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 Team Management
 
 <ul>
 <li>
 Monitor team performance using reports and systems
 </li>
 <li>
 Implement floor policies and manage daily operations
 </li>
 <li>
 Ensure system readiness and resolve technical issues
 </li>
 <li>
 Provide on-the-spot support to CCPs
 </li>
 <li>
 Conduct regular coaching and team huddles
 </li>
 </ul>
 
 Coaching &amp; Development
 
 <ul>
 <li>
 Provide feedback and performance analysis to team members
 </li>
 <li>
 Address hotline behaviour and compliance issues
 </li>
 <li>
 Attend calibration meetings and ensure process adherence
 </li>
 <li>
 Create and manage Individual Development Plans (IDPs)
 </li>
 </ul>
 
 Staff Development &amp; Mediation
 
 <ul>
 <li>
 Address HR concerns and promote team morale
 </li>
 <li>
 Cascade updates and policies effectively
 </li>
 <li>
 Analyze call trends and coach accordingly
 </li>
 </ul>
 
 Administrative Functions
 
 <ul>
 <li>
 Manage attendance records, schedule adjustments, and appraisals
 </li>
 <li>
 Investigate and act on code of conduct violations
 </li>
 <li>
 Submit regular reports (e.g., coaching logs, team performance, appraisals)
 </li>
 </ul>
 
 Safety &amp; Security
 
 <ul>
 <li>
 Uphold Quality Information Security Management System (QISMS)
 </li>
 <li>
 Protect data integrity and report incidents promptly
 </li>
 </ul>
 
 
 
 
 
 Desired Skills and Abilities
 
 
 <ul>
 <li>
 Strong people management and coaching skills
 </li>
 <li>
 Analytical thinking and problem-solving
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 <li>
 Customer service orientation
 </li>
 <li>
 Proficiency in using computer systems and tools
 </li>
 <li>
 Adaptability to change and strong execution drive
 </li>
 </ul>
 
 
</div>

Team Leader - Operations

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Operations
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
 
 
 Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up &amp; monitor 3P operations.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Monitor operations of the assigned stores and suggest &amp; deploy improvements
 </li>
 <li>
 Identify useful data accumulated from multiple sources and take necessary actions
 </li>
 <li>
 Foresee implications based on current data and trends
 </li>
 <li>
 Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
 </li>
 <li>
 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Visit the stores for various operational conformance, restrictions and norms
 </li>
 <li>
 Conduct ops checklist based on SOP
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Communicating with team and operations stakeholders.
 
 
 Managing amazon driven process at 3p stores.
 
 
 Providing training and one point lessons to ground staff to implement Amazon Operation processes.
 
 
 Perform daily/ weekly site audits
 
 
 Travel to site locations
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
 </li>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Telangana
 
 
 Job ID: A3133788
</div>

Operation Executive, Fresh 3P, Team Leader Operations

PSA BDP

<div>
 
 Job Description
 
 
 
 
 About PSA BDP
 
 
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Manage end-to-end process of Invoicing and Costing
 </li>
 <li>
 Setting up load defaults for all customers in TMS system.
 </li>
 <li>
 Update estimated cost and revenue in each job in timely manner
 </li>
 <li>
 Timely and accurate Invoicing and despatching.
 </li>
 <li>
 Ensure that profit as per initial SO is available, in case of any variation, identify the root cause, raise query to relevant team and inform Team Leader. In case of Loss or GP variance, inform department manager and ensure necessary approval is in place.
 </li>
 <li>
 Control of Open Blocks in Meridian
 </li>
 <li>
 In case of variance in quote vs. actual cost, verify with CS/Product and ensure that additional costs if any are accepted by Customer
 </li>
 <li>
 Maintain all rates in shared folder.
 </li>
 <li>
 Resolve issues related to invoice disputes from customer.
 </li>
 <li>
 Despatch invoice in timely manner &ndash; within 1 working day from the date of Invoicing.
 </li>
 <li>
 Follow up on missing information / disputed invoices with relevant stakeholders
 </li>
 <li>
 Ensure that supplier invoices are received as per the agreed rates and in case of any variation, escalate to manager
 </li>
 <li>
 Closely follow up with Operations for timely hand over of files and escalate if timelines are not adhered to by Operations.
 </li>
 <li>
 Coordinate with various internal and external stakeholders
 
 
 </li>
 </ul>
 Job Requirements
 
 
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Freight Forwarding experience &ndash; Import / Export
 </li>
 <li>
 Excellent MS Excel skills
 </li>
 <li>
 Hands on experience in Transport Management Systems / ERP Softwares
 
 
 </li>
 </ul>
 
 Experience and Qualifications:
 
 
 
 <ul>
 <li>
 2 years of demonstrated experience of Freight forwarding and Logistics operations
 </li>
 <li>
 MBA preferably in Supply Chain or Logistics by a licensed educational institution
 </li>
 <li>
 High standard of computer literacy with Microsoft Office applications and relevant transport management applications.
 </li>
 </ul>
</div>

Executive / Sr. Executive - Invoicing (Operations-Saudi)_2

Executive / Sr. Executive - Invoicing (Operations-Dubai)_2

Executive / Sr. Executive - Invoicing (Operations-Saudi)_1

Executive / Sr. Executive - Invoicing

Zepto

<div>
 
 
 Role Overview:
 
 
 
 
 
 
 The Associate Director of Facilities &amp; Maintenance is responsible for the strategic planning, operation, and continuous improvement of all facilities, infrastructure, utilities, and maintenance functions across the organization. This role ensures safe, compliant, cost-effective, and efficient facility operations while supporting business growth and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic Leadership
 
 
 
 ● Develop and execute long-term facilities and maintenance strategies aligned with organizational goals.
 
 
 ● Lead capital planning, asset lifecycle management, and infrastructure modernization initiatives.
 
 
 ● Serve as a strategic leader to work on cost savings initiatives of Facilities.
 
 
 
 
 
 
 Facilities &amp; Maintenance Operations
 
 
 
 ● Oversee day-to-day Dark store facilities operations, including buildings, utilities, HVAC, electrical, fire safety, Soft services and critical systems.
 
 
 ● Establish preventive and predictive maintenance programs to maximize asset reliability and minimize downtime.
 
 
 ● Streamline AMC processes and procedures of critical assets.
 
 
 
 
 
 
 Compliance, Safety &amp; Risk Management
 
 
 
 ● Lead audits, inspections, and certifications related to facilities and maintenance.
 
 
 ● Implement risk mitigation and emergency response plans for facilities-related incidents.
 
 
 
 
 
 
 Financial Management
 
 
 
 ● Develop and manage annual operating and capital budgets for facilities and maintenance.
 
 
 ● Optimize costs through vendor management, contract negotiations, and energy efficiency initiatives.
 
 
 ● Track KPIs related to maintenance performance, cost control, and asset reliability.
 
 
 
 
 
 
 People &amp; Vendor Management
 
 
 
 ● Lead, mentor, and develop facilities and maintenance teams, including engineers, technicians, and supervisors.
 
 
 ● Manage third-party service providers, contractors, and consultants to ensure quality and compliance.
 
 
 ● Build a culture of accountability, continuous improvement, and safety excellence.
 
 
 
 
 
 
 Continuous Improvement &amp; Technology
 
 
 
 ● Drive the adoption of CMMS, BMS, and other digital tools for maintenance and facilities management.
 
 
 ● Promote energy conservation, ESG, and green building practices where applicable.
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 ● Bachelor&rsquo;s degree in Electrical, MBA preferred
 
 
 ● 10 - 15 years of progressive experience in facilities and maintenance management, with at least 5 years in a leadership role.
 
 
 ● Proven experience managing large, complex facilities and multi-disciplinary maintenance teams. ● Strong knowledge of Electrical and HVAC systems.
 
 
 ● Experience with budgeting, capital projects, and vendor contract management.
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 ● Strong leadership and people management skills.
 
 
 ● Strategic thinking with hands-on operational expertise.
 
 
 ● Excellent stakeholder management and communication skills.
 
 
 ● Strong analytical, financial, and problem-solving abilities.
 
 
 ● Proficiency in CMMS, MS Office, and facilities management systems.
 
</div>

Associate Director - Facility and Maintenance

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