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technical support agent

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

Hytera

<div>
 
 Responsibilities:
 
 
 1.Responsible for aftersales technical support for all products, including terminals and system products, troubleshooting, moving system equipment;
 
 
 
 
 
 2.Responsibility for promoting and improving product quality to meet customer demand for services, maintenance and strengthening existing customer relationships
 
 
 
 
 
 Requirements:
 
 
 1.Higher technical education (in the field of radio communications and radio electronics, telecommunications)
 
 
 2.Work experience of at least 3 years in the specialty
 
 
 3.Work experience in communication and related industries
 
 
 4.Work experience with radio engineering (experience in installation of equipment, commissioning of switching equipment)
 
 
 5.Experience working with radio measuring devices
 
 
 
</div>

Imtiaz Group (SMC Private) Ltd.

Store Location: 1. Zamzama 2. Clifton 3. Malir CanttJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you completed your bachelors?</li><li>What is your current designation?</li><li>What is your current salary?</li><li>Do you live in Karachi?</li></ul>Work Location: In person

IT Support - Karachi

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Job Status: Full Time OnsiteJob Timing: 24/7 Rotational Roster BasedRequired Experience: 2-3 Years (Banking Experience Preferred).Location: Karachi Port, East Wharf, Near Port Grand, Karachi.-Provide Level 2 support for hardware, software, and network-related issues System Configuration &amp; Maintenance-Assist employees with IT-related inquiries, ensuring high-quality and user-friendly support.-Configure, deploy, and maintain user workstations, laptops, printers, and mobile devices.-Troubleshoot basic network issues, including LAN/WAN, VPN, and wireless connectivity problems.-Maintain detailed records of issues, resolutions, and standard operating procedures.-Assist in enforcing IT security policies and procedures across systems and endpoints.-Guide junior support staff and end-users on system usage, best practices, and basic troubleshooting.-Respond to basic user inquiries and issues related to hardware, software, and network access.-Provide initial troubleshooting for common problems, escalating unresolved issues to higher support levels.-Troubleshoot and resolve more complex issues involving operating systems, business applications, and network connectivity.-Support users in configuring and resolving intermediate hardware/software issues and network configurations.Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.-Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.-Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.-Ensure Quality, Occupational Health, Safety &amp; Environmental Compliance.-Promote &amp; maintain a culture of self and team motivation, engagement, and happiness.Required Skills and Experience:Required experience is 2-3 yearsMinimum Bachelor Degree in IT or EquivalentUnderstanding of Advanced Hardware &amp; Software SupportReady to respond Network &amp; System SupportOther Benefits:-Medical Insurance (OPD and IPD)-Life Insurance-Shift Allowance-Annual Bonus-Provident Fund-Annual LeavesJob Type: Full-timeWork Location: In person

IT Support Officer (24/7 Rotational Shifts)

Sidat

Job Title: AI Product &amp; Tools Developer Location: Shahrah-e-Faisal Experience: 1.5-2 Years (Full-Stack background preferred)About the RoleWe are looking for a &quot;System Builder&quot; to bridge the gap between AI models and real-world software. As an AI Product &amp; Tools Developer, you will build Autonomous Agents that don't just talk, but act&mdash;executing tasks, connecting to call centers, and automating complex workflows. You will be the primary link between our AI intelligence and our existing MERN-stack infrastructure.Key Responsibilities<ul><li>AI Agent Frameworks: Build Multi-Agent systems that can use tools to perform business tasks autonomously.</li><li>Voice &amp; Call Center Integration: Connect AI brains to voice APIs (Vapi, Retell, or Twilio) for real-time AI phone agents.</li><li>Workflow Automation: Develop &quot;autonomous workers&quot; to handle data entry, CRM updates, and automated communication.</li><li>System Integration: Create the bridge between AI models and our existing MERN stack and internal dashboards.</li></ul>Technical Requirements<ul><li>Stack: Strong proficiency in Node.js (MERN stack) and Python.</li><li>Integration: Expert-level knowledge of LangChain, n8n, or Make.com.</li><li>APIs: Deep experience in REST APIs, Webhooks, and WebSockets for real-time data flow.</li><li>Deployment: Familiarity with Docker and cloud services (AWS or Azure).</li></ul>Job Type: Full-timeWork Location: In person

AI Product & Tools Developer

Expertizo

About the RoleWe are looking for a hands-on AI Engineer with strong experience in LLMs, AI agents, and workflow automation. This role focuses on building AI-driven systems, agents, and business automations, not training ML models from scratch.You&rsquo;ll design intelligent agents, orchestrate workflows using n8n, flowise, langchain, or langGraph, and integrate AI into real-world business applications.Key Responsibilities<ul><li>Design, build, and deploy AI agents capable of reasoning, decision-making, and tool usage</li><li>Develop and maintain n8n workflows for AI-driven automation</li><li>Build LLM-powered applications such as chatbots, assistants, and process automation tools</li><li>Implement prompt engineering, agent memory, and multi-step reasoning flows</li><li>Build RAG (Retrieval-Augmented Generation) pipelines</li><li>Integrate AI systems with:</li><li>Internal tools (CRM, ERP, databases)</li><li>Third-party APIs and services</li><li>Develop and consume REST APIs using FastAPI or Flask</li><li>Monitor, debug, and optimize AI agents and automation workflows</li><li>Ensure reliability, scalability, and performance of AI systems</li><li>Document workflows, agent logic, and integrations</li></ul>Required Skills &amp; Experience<ul><li>1+ years of professional experience as an AI Engineer, GenAI Engineer, or Automation Engineer</li><li>Strong proficiency in Python</li><li>Good understanding of data handling and ML fundamentals</li><li>Hands-on experience with LLMs (OpenAI, Azure OpenAI, Hugging Face, etc.)</li><li>Strong prompt engineering skills</li><li>Experience with AI agent frameworks, such as:</li><li>LangChain, LangGraph, LangBase</li><li>LlamaIndex</li><li>Proven experience with n8n workflow automation, including:</li><li>Webhooks</li><li>Event-driven workflows</li><li>Cron-based workflows</li><li>Experience integrating APIs, databases (SQL / NoSQL), and AI services</li><li>Experience with vector databases (FAISS, Pinecone, Weaviate, etc.)</li><li>Self-hosted n8n deployments</li><li>Familiarity with Docker and basic cloud deployments</li><li>Experience with Zapier or Make.com</li></ul>Nice to Have<ul><li>Understanding of MLOps concepts</li></ul>Soft Skills<ul><li>Strong problem-solving mindset</li><li>Ability to explain AI concepts to non-technical stakeholders</li><li>Good communication and teamwork skills</li><li>Self-driven and eager to learn</li></ul>Location: Onsite Job Type: Full-timeJob Type: Full-timePay: Up to Rs1,200,000.00 per yearApplication Question(s):<ul><li>What is your current &amp; expected salary? Failing to address this question will result in rejection.</li></ul>Experience:<ul><li>AI Engineer: 1 year (Required)</li></ul>Work Location: In person

AI Engineer (LLMs, Agents & Automation)

Explore 1293+ Technical support agent in Karachi this March. Find roles across top companies and apply now to boost your career.

1293 technical support agent jobs In Karachi

Technical Support Engineer

Technical Support Engineer

IT Support - Karachi

Technical Support Engineer

IT Support Officer (24/7 Rotational Shifts)

AI Product & Tools Developer

AI Engineer (LLMs, Agents & Automation)