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Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.Key Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Eocean Pvt Ltd

Role OverviewAs a Resident Engineer, you will serve as the on-site technical representative responsible for diagnosing, troubleshooting, and resolving software and system issues related to the Eocean application deployed on cloud environments. You will act as the first line of support for the client, ensuring seamless communication, timely resolution of issues, and coordination with internal product and development teams.Key Responsibilities<ul><li>Diagnose, troubleshoot, and resolve technical and application issues on-site.</li><li>Research and identify root causes of software or configuration problems.</li><li>Communicate effectively with end users and business teams through email, chat, or phone until issues are resolved.</li><li>Escalate complex issues to internal teams (e.g., software development, product) with detailed documentation.</li><li>Track and manage open issues, ensuring resolution within agreed SLAs.</li><li>Maintain and support E Ocean application on UAT and Production environments.</li><li>Coordinate with client IT Operations &amp; Support teams for deployment and post-deployment validation.</li><li>Observe, test, and validate new product features, upgrades, and configurations.</li><li>Document troubleshooting steps, technical findings, and solutions in internal knowledge bases.</li><li>Prepare timely reports on issue trends, recurring incidents, and client feedback.</li><li>Maintain positive working relationships with clients to ensure satisfaction and trust.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;3 years of experience in Technical Support, Application Support, or Resident Engineer roles.</li><li>Hands-on experience with Windows and Linux operating systems.</li><li>Proficiency in SQL databases (Microsoft SQL, MySQL, or Oracle).</li><li>Basic understanding of Java, Node.js, and scripting/programming concepts.</li><li>Strong diagnostic and problem-solving skills with an analytical mindset.</li><li>Excellent communication and customer-handling abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with cloud-based applications and deployment procedures is a plus.</li></ul>Key Competencies<ul><li>Technical troubleshooting and analytical thinking</li><li>Effective communication and client relationship management</li><li>Time management and multitasking</li><li>Team collaboration and coordination</li><li>Attention to detail and documentation discipline</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 1(Male)</li><li>Location: Karachi</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Emerald Telecom Private Limited

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 2 years (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound calls -Uk & USA)

Kerry freight pakistan

<ul><li>Responsibilities:</li><li>Resolving IT support requests from employees</li><li>Answering employee questions regarding computer systems</li><li>Gathering and analyzing data to diagnose problems with computer systems</li><li>Changing configurations, settings and permissions to fix computer issues</li><li>Generating sign ins for new hires during the onboarding process</li><li>Installing new software and hardware drivers and updating existing ones as needed</li><li>Updating employees on the status of their service requests</li><li>Logging all service requests and updating tickets as needed</li><li>Requirements: </li><li>Excellent verbal and written communication skills.</li><li>Must have bachelor's degree</li><li>Must have 1 year experience in IT Support</li></ul>Job Type: Full-timeWork Location: In person

IT Support

Alfonick International

1. Job Description: We are seeking a motivated and results-driven Cold Calling Agent to join our team. The ideal candidate will be responsible for generating leads, making outbound calls, and introducing potential clients to our range of digital products and services, including:<ul><li>Website design &amp; development</li></ul><ul><li>Website optimization &amp; maintenance</li></ul><ul><li>Graphic design &amp; branding</li></ul><ul><li>Social media marketing &amp; management</li></ul><ul><li>Digital marketing campaigns</li></ul><ul><li>SEO &amp; online visibility solutions</li></ul>Training will be provided to make agent ready for calling. The role requires strong communication skills, persistence, and the ability to effectively pitch services.2. Key Responsibilities: <ul><li>Make outbound cold calls to targeted prospects daily in U.S market</li></ul><ul><li>Identify client needs and recommend suitable solutions as per training given</li></ul><ul><li>Generate qualified leads and schedule appointments for our sales/technical team</li></ul><ul><li>Provide feedback on client responses and market trends</li></ul>3. Requirements:<ul><li>Fresher are encouraged to apply for cold calling (training will be provided)</li></ul><ul><li>Strong communication and persuasive skills</li></ul><ul><li>Basic understanding of digital products (websites, SEO, social media, etc.)</li></ul><ul><li>Self-motivated, target-oriented, and reliable</li></ul>4. What We Offer:<ul><li>Competitive pay with performance-based sale commissions</li></ul><ul><li>Working hours (6pm to 3am)</li></ul><ul><li>Salary 30k to 35k</li></ul><ul><li>Opportunity to grow with a digital-first company</li></ul><ul><li>Ongoing training and support</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Cold Calling Agent (Fresher) – Digital Products & Marketing Services

Inspurate Business Services

About the RoleWe are building a AI Agent system designed for multi-channel communication, personalization, and seamless integration with external services. We are looking for an AI Engineer who can hit the ground running and take ownership of turning a high-level product vision into a working system.You won&rsquo;t just be coding &mdash; you will be expected to create the technical brief, define the architecture, and then implement the first production-ready version. This role requires both strategic thinking and hands-on engineering to bring the concept to life.Key Responsibilities<ul><li>Translate high-level product requirements into a detailed technical brief and roadmap.</li><li>Define and design the system architecture for an AI Agent that integrates communication, knowledge management, and control interfaces.</li><li>Develop and deploy the AI Agent across multi-channel communication (voice, SMS, messaging, email, and portal).</li><li>Build and maintain Retrieval-Augmented Generation (RAG) pipelines for dynamic knowledge bases.</li><li>Set up and integrate with third-party APIs for communication, voice, and email services.</li><li>Build user-facing portals/dashboards using low/no-code tools or custom full-stack development.</li><li>Handle full-stack and front-end development as part of delivering the system.</li><li>Ensure the solution is modular, scalable, and repeatable for future rollouts.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>Strong practical experience in AI/ML application development, especially with LLMs.</li><li>Proven ability to design system architecture from minimal or high-level product requirements.</li><li>Proficiency in Python, Node.js, React, or equivalent full-stack frameworks.</li><li>Hands-on experience with RAG systems, vector databases, and orchestration layers.</li><li>Skilled in integrating communication APIs (voice, SMS, messaging, email).</li><li>Familiarity with low/no-code platforms (e.g., Make.com, Lovable) is a plus.</li><li>Excellent English communication skills (speaking, reading, writing).</li><li>Self-starter with the ability to work independently and deliver results in a fast-moving environment.</li></ul>Preferred Background<ul><li>O/A Levels with a BS in Computer Science or Engineering.</li><li>Prior experience leading the technical design and build of AI-driven products or MVPs.</li><li>Candidates from an upper-middle-class background in Karachi with strong communication and cultural alignment are encouraged to apply.</li></ul>Why Join Us?This role is not about following a script &mdash; it&rsquo;s about writing it. You&rsquo;ll be the engineer who takes a top-level MVP vision and turns it into a real, working system. You&rsquo;ll be working directly with international stakeholders and setting the foundation for a product designed to scale globally.Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

AI Engineer – Build Next-Gen AI Agent System

Explore 1401+ Technical support agent in Karachi this October. Find roles across top companies and apply now to boost your career.

1401 technical support agent jobs IN Karachi

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Consultant (Inbound calls -Uk & USA)

IT Support

Cold Calling Agent (Fresher) – Digital Products & Marketing Services

AI Engineer – Build Next-Gen AI Agent System