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customer service representative Jobs in Karachi

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production support officer

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call center representative

technical support agent

Eurosoft Tech Pvt Ltd

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In person

Technical Support Consultant (Inbound calls - UK & USA)

Logon Broadband Pvt Ltd

:Location: Clifton 3 Talwar, KarachiJob Description:Must be well versed with the VLANs, Trunks, L2 Tunnels.Configuration of routers, switches, OLT, ONU, ONTMust be familiar with managed services conceptsP2P, MP2P and dark fiber knowledge would be plus pointRelationship and correspondence with other companies and clientsEmail correspondence, running TeamsFamiliar with FTTH, FTTC and GPONLooking after current complaint resolution regarding network system.Uses knowledge of_ LAN or MAN or WAN systems_ to help design and install internal and external networks.Call user for network support and complaint systemQualification and Experience:Experience: 01-02 Yrs. TelecomCertification: CCNA PreferredInterested and relevant candidates can send their CVs on careers@lbi.net.pk by 20th August, 2025.Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthJob Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Technical Support Engineer

Tech Cuber

Job description:Tech Cuber is hiring for Sales Executive- Chat Support Job for Twitter Discord and Twitch.Timing: NIGHT SHIFT ( 9 PM - 6 AM)Experiences: Fresher till 06 monthsFresher Starting Salary: 25k + CommissionBasic Salary+ Commission Location: Gulshan-e-Iqbal, Block 6 , KarachiResponsibility :<ul><li>Setting up meetings with potential clients and listening to their wants and concerns are among your responsibilities.</li><li>Should have strong communication skills using email and other media platforms like Twitter, Facebook, and Discord.</li><li>Collect customer or prospect feedback and distribute it to the internal team.</li><li>Work together as a team to get greater results.</li></ul>Requirements:<ul><li>Able to work nights shifts (9 PM - 6 AM)</li><li>Superb Writing Communication Techniques</li><li>O/A levels preferred</li></ul>Job Types: Full-time, FresherWork Location: In person

Chat Sales Agent (Onsite + Night Shift )

HR First Pvt Ltd

Responsibilities:<ul><li>Supervise call center operations to ensure timely and effective resolution of customer complaints and inquiries.</li><li>Monitor service levels, agent performance, and quality assurance metrics.</li><li>Develop SOPs, scripts, and escalation procedures to improve first-call resolution.</li><li>Manage escalated customer concerns and follow through until resolution.</li><li>Coordinate onboarding of new customers with Sales, Technical, and Installation teams. Develop onboarding journeys, documentation, and training materials while monitoring timelines.</li><li>Oversee daily monitoring of &ldquo;not reporting&rdquo; cases (GPS/IoT devices) and ensure timely rectification.</li><li>Collaborate with field force and technical support for troubleshooting, health checks, and replacements.</li><li>Supervise and guide support staff, onboarding coordinators, and technical teams with performance reviews and training. Identify process gaps and recommend improvements to enhance customer satisfaction.</li><li>Generate regular reports on customer issues, call center performance, onboarding KPIs, and technical cases.</li></ul>Requirements:<ul><li>Female Candidate ONLY.</li><li>Bachelor&rsquo;s degree in Business Administration or related field (Master&rsquo;s preferred).</li><li>3&ndash;5 years of experience in customer service/operations, including 1&ndash;2 years in a supervisory or deputy manager role.</li><li>Strong communication, leadership, and customer-handling skills.</li><li>Experience in IoT, tech services, or automotive tracking will be an added advantage.</li><li>Familiarity with CRM tools, call center systems, and reporting dashboards.</li><li>Ability to multitask, prioritize, and meet SLAs in a fast-paced environment.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Customer Success

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only. Hard working and must be punctualExcellent verbal and written communication skills in English.Strong listening and problem-solving skills.Basic computer knowledge and typing skills.Ability to work in a fast-paced, target-driven environment.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives Freshers , intermediated students and fresh Graduates are Encouraged to ApplyJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Customer Support Agent - CSR - O/A Levels ( part & full time)

Beam AI

<div>Beam is building the operating layer for an AI-native future. Our platform helps teams from fast moving startups to Fortune 500s, automate entire workflows using self-learning agents that adapt in real time. By removing the drag of manual, repetitive work, we free people to focus on what actually needs human thinking. We&rsquo;re reimagining how operations scale, with clarity, speed, and intelligence at the core. To learn more, visit https://beam.ai/.<h3 class="jobSectionHeader">
About the Team</h3>
The GTM team at Beam turns AI into impact for customers. We sit at the intersection of product, sales, and solutions, showing prospects what&rsquo;s possible by turning messy business workflows into crisp, production-feeling demos and fast POCs. Our work accelerates deals, sharpens customer understanding, and makes Beam&rsquo;s value tangible. Demo Engineers are both builders and translators, able to wire agents to live systems, package reusable assets, and enable GTM teammates to sell Beam with confidence.<h3 class="jobSectionHeader">
About the Role</h3>
As a Demo Engineer (GTM), your mission is simple: turn real customer workflows into credible, clickable Beam demos that win deals. You&rsquo;ll design and ship demos that feel like production systems, wire agents into SaaS and legacy tools, and create fast POCs that prove measurable impact. Beyond building, you&rsquo;ll package reusable assets, train GTM teams to self-serve, and experiment with the future of dynamic demo generation. If you like making AI real for customers and doing it fast, this role is for you.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Build production-feel demos in Beam Studio: design graphs, configure tools (MCP, APIs), add human-in-the-loop steps, and build evaluation dashboards.</li>
<li>Hide complexity unless needed: use grouping, visual cues, and inline explanations to keep demos clear and impactful.</li>
<li>Integrate across SaaS and legacy systems: connect via Make, n8n, Zapier, webhooks, OAuth, and MCP servers; stub missing integrations with synthetic datasets.</li>
<li>Translate business agent flows: turn discovery notes into agent steps, inputs/outputs, and success metrics (accuracy, cycle time, cost-to-serve).</li>
<li>Package and scale assets: ship reusable vertical templates, libraries, Looms, and one-pagers; maintain a searchable demo registry.</li>
<li>Run light POCs: define success criteria, anonymize data, instrument evaluations, and report progress with real metrics.</li>
<li>Train &amp; scale GTM capability: run workshops and hackathons to make GTM &ldquo;Beam Native&rdquo;; ensure 80% of demos can be run self-serve.</li>
<li>Experiment with dynamic demo generation: maintain anonymized vertical datasets and explore prompt-driven demo spin-up during calls.</li>
</ul>Requirements
We&rsquo;re looking for a hands-on builder with enough experience to work independently but still hungry to grow. You&rsquo;ve spent time building and shipping technical solutions, maybe in Sales Engineering, Solutions, RevOps, or automation, and you&rsquo;re comfortable wiring tools together, designing agent flows, and packaging value stories for customers.
Core skills:<ul>
<li>No/low-code automation chops (Make, n8n, Zapier, webhooks, OAuth, JSON/REST).</li>
<li>Agent &amp; LLM pragmatism (tool vs. model calls, retries, thresholds, designing evals that matter).</li>
<li>Light coding / &ldquo;vibe coding&rdquo; (build small UI tweaks in Cursor/Replit).</li>
<li>Business sense: frame 10-minute value stories with before/after metrics across workflows (KYC, onboarding, collections, CPQ).</li>
<li>Demo taste: tidy fixtures, mock data that feels real, simple UI mockups in Cursor/Figma.</li>
<li>Independence: able to own and ship without Solutions or Engineering support.</li>
</ul>Nice to Have<ul>
<li>Background in Sales Engineering, Solutions, or RevOps automation.</li>
<li>Experience with SaaS tools like Salesforce, ServiceNow, Workday, Greenhouse, Airtable, Google Workspace, or MCP registries.</li>
<li>SQL familiarity and comfort with data anonymization and sandbox hygiene</li>
<li>Exposure to AI/LLM platforms and prompt/tool integrations.</li>
</ul>Benefits
At Beam, we&rsquo;re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow. We&rsquo;re thoughtful about what we build, how we work, and who we hire. The problems we&rsquo;re solving are real. The systems we&rsquo;re building are complex. And the people here care deeply, about craft, about speed, and about doing work that actually matters. You won&rsquo;t find rigid hierarchies or endless process here. You&rsquo;ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.
What you&rsquo;ll find here<ul>
<li>Ownership with clarity: You&rsquo;ll drive work from idea to execution in a high-context, high-autonomy environment. We trust people to lead and follow through.</li>
<li>Growth that compounds: Whether you're deepening your technical expertise, exploring leadership, or learning across disciplines, we support growth paths that aren&rsquo;t one-size-fits-all.</li>
<li>Work that matters: You&rsquo;ll contribute to AI-native systems already powering real-world operations, not just prototypes or experiments.</li>
<li>Aligned incentives: We offer competitive compensation and meaningful equity, designed for long-term value creation, not just short-term rewards. When Beam wins, you do too.</li>
<li>A culture that raises the bar: You&rsquo;ll work with sharp, kind teammates who value directness, curiosity, and momentum. We challenge each other to do better and support each other every step of the way.</li>
</ul>If this sounds like the kind of work you want to do and the kind of team you want to grow with, we&rsquo;d love to hear from you!</div>

Demo Engineer

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:Fluent English is required only. Hard working and must be punctualExcellent verbal and written communication skills in English.Strong listening and problem-solving skills.Basic computer knowledge and typing skills.Ability to work in a fast-paced, target-driven environment.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Explore 1331+ Technical support agent in Karachi this September. Find roles across top companies and apply now to boost your career.

1331 technical support agent jobs IN Karachi

Technical Support Consultant (Inbound calls - UK & USA)

Technical Support Engineer

Chat Sales Agent (Onsite + Night Shift )

Assistant Manager Customer Success

Customer Support Agent - CSR - O/A Levels ( part & full time)

Demo Engineer

Customer Support Agent - CSR - O/A Levels ( part & full time)