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customer support representative Jobs in Karachi

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program support officer (operations) - short-term contract Jobs in Karachi

technical support agent

Mataish

25,000.00 (PKR) - 100,000.00 (PKR) per monthJob description:Pay: Rs 25,000 - 100,000 per monthJob Title: Chat Support Agent (Night Shift)Shift Timings: 10pm-6amJob Description:Join our growing team as a Social Media Chat Support Agent ,You'll play a key role in assisting customers through online chat by answering queries, resolving issues, and maintaining a positive, professional, and helpful attitude at all times.Requirements:Excellent written and verbal communication skillsStrong understanding of major social media platforms (Facebook, Instagram, Twitter, etc.)Ability to handle multiple chats and tasks efficientlyPositive attitude with a customer first mindsetQuick learner with the ability to adapt to new tools and systemsBasic computer literacy and familiarity with online communication toolsStrong problem-solving and time management skillsAbility to work independently as well as within a teamPerksCompetitive salary (performance-based) Weekly bonusesPick &amp; drop facility for females (night shift)On the job training for beginnersLearning and growth opportunitiesApply Now!!Job Types: Full-time, FresherWork Location: In personJob Types: Full-time, FresherPay: Rs25,000.00 - Rs100,000.00 per monthWork Location: In person

Chat Support Agent (Night Shift)

Cronysoft

About the RoleCronySoft is hiring a Technical Support Manager to lead and manage our night shift technical support operations for USA-based customers using our Backoffice and POS.Key Responsibilities <ul><li>Lead and manage the night shift technical support team and ensure smooth operations throughout the shift.</li><li>Maintain shift discipline, attendance, and daily task execution.</li><li>Manage work allocation and prioritization, ensuring urgent issues are handled first.</li><li>Monitor and improve shift efficiency, response quality, and closure performance.</li></ul>Scheduling and Rosters<ul><li>Create and maintain rosters for multiple shift timings (3 different shift schedules).</li><li>Ensure adequate coverage and fair rotation across team members based on workload and business requirements.</li></ul>Customer Support Quality and Escalations<ul><li>Act as escalation point for complex customer issues, complaints, and feedback.</li><li>Ensure timely and professional resolution of escalations while maintaining customer confidence.</li><li>Maintain strong client relationships and resolve operational concerns professionally.</li><li>Ensure excellent customer experience by closely monitoring communication, especially in complex or stressful customer situations.</li></ul>Process Improvement and Compliance<ul><li>Develop and implement support processes to enhance customer experience and reduce repeat issues.</li><li>Ensure compliance with internal policies, operational standards, and documentation practices.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (mandatory).</li><li>Proven experience leading or supervising a support team.</li><li>Strong technical troubleshooting mindset and ability to handle escalations.</li><li>Excellent English communication skills (spoken and written).</li></ul>Preferred (Strong Plus)<ul><li>Experience supporting POS, Backoffice, ERP, inventory, retail, or SaaS systems</li><li>Experience with ticketing tools and support platforms (Zendesk, Freshdesk, Zoho, Jira, etc.)</li><li>Experience supporting international clients, especially USA-based customers</li></ul>How to ApplyApply with your updated CV at Recruiter@cronysoft.com.Job Type: Full-timeWork Location: In person

Technical Support Manager (TSM)

chemical pvt. limited

Technical Support Engineer Location: SITE Area KarachiCandidate should possess qualification of Bachelor Degree in Electrical/Electronics and have 2-3 years of experience in the same fieldResponsibilities:<ul><li>Provide technical after-sales support for solar inverters and lithium battery systems.</li><li>Diagnose and troubleshoot issues related to inverters, BMS, lithium battery packs, and communication protocols (Modbus, CAN, RS485).</li><li>Hands-on experience with testing tools (multimeter, clamp meter, software tools).</li><li>Conduct on-site visits for installation, commissioning support, and fault rectification.</li><li>Assist customers remotely through phone, email, or online platforms.</li><li>Analyze fault data, logs, and register values to identify root causes.</li><li>Coordinate warranty claims and ensure proper documentation.</li><li>Provide technical guidance to installers, distributors, and clients.</li><li>Ensure compliance with safety standards and company policies.</li></ul>Apply: Interested candidates may apply at careers@exide.com.pk or farasatmateen@gmail.com with email subject via wahtsapp 0333-3537485Job Type: Full-timeWork Location: In person

Technical Support Engineer

Retail online

We are seeking a highly motivated and customer-focused Executive IT Support Specialist to become a valued member of our IT team. This position centers on delivering exceptional technical support to executives and staff, covering hardware, software, networking, and cloud-based systems. The ideal candidate communicates fluently and confidently in English, possesses strong troubleshooting capabilities, and thrives in a fast-paced, service-oriented environment.Key Responsibilities:<ul><li>Provide timely and professional technical support to employees through phone, email, in-person assistance, and remote support tools</li><li>Identify, troubleshoot, and resolve issues related to hardware, software, operating systems, applications, and networks</li><li>Create, manage, and maintain user accounts and access permissions across cloud and on-premises environments</li><li>Administer and support Active Directory, Azure AD, Office 365, Exchange, SharePoint, and endpoint devices</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and other peripherals</li><li>Set up and troubleshoot Office 365 applications, email systems, and mobile device connectivity</li><li>Support virtual desktop infrastructure (VDI) and remote desktop solutions</li><li>Monitor systems and respond proactively to cybersecurity threats or incidents</li><li>Configure and maintain networking equipment including firewalls, switches, wireless access points, and load balancers</li><li>Document support tickets, solutions, system configurations, and IT procedures accurately</li><li>Ensure IT service requests are resolved efficiently while maintaining high customer satisfaction standards</li><li>Liaise with telecom providers, ISPs, cloud vendors, and third-party service providers</li><li>Perform cabling, hardware installations, workstation setups, and office equipment relocations as needed</li><li>Evaluate, recommend, and implement IT solutions aligned with organizational objectives</li><li>Effectively prioritize and manage multiple responsibilities in a deadline-driven environment</li><li>Participate in on-call rotations, weekend coverage, and flexible scheduling as required</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>At least 2 years of experience in IT support, help desk, or desktop support roles</li><li>Ability to clearly communicate technical information to both technical and non-technical users</li><li>Practical experience supporting:</li><li>Windows Server and Windows 10/11</li><li>VMware and/or Hyper-V</li><li>Microsoft Office 365 and Exchange</li><li>Strong analytical, troubleshooting, and problem-solving abilities with a customer-first mindset</li><li>Familiarity with cloud computing platforms and environments</li><li>Experience supporting video conferencing and collaboration tools</li></ul>Why Join Level3 BOS?Level3 BOS provides a collaborative and growth-oriented workplace that promotes continuous learning and professional advancement. This position offers hands-on experience working with U.S.-based clients and finance teams, enabling exposure to international financial operations. You will play a key role in ensuring data accuracy while contributing to operational improvements and long-term business success.Location: DHA Phase 5, Karachi Shift: Night Shift (8:00 PM &ndash; 5:00 AM)Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

IT Support Officer (Night Shift)

Cubexs Weatherly (pvt) Ltd

Job description:CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.. Good email writing skillsJob Type: Full-time (Rotational Shifts)Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Online Technical Support

Job Status: Full Time OnsiteJob Timing: 24/7 Rotational Roster BasedRequired Experience: 2-3 Years (Banking Experience Preferred).Location: Karachi Port, East Wharf, Near Port Grand, Karachi.-Provide Level 2 support for hardware, software, and network-related issues System Configuration &amp; Maintenance-Assist employees with IT-related inquiries, ensuring high-quality and user-friendly support.-Configure, deploy, and maintain user workstations, laptops, printers, and mobile devices.-Troubleshoot basic network issues, including LAN/WAN, VPN, and wireless connectivity problems.-Maintain detailed records of issues, resolutions, and standard operating procedures.-Assist in enforcing IT security policies and procedures across systems and endpoints.-Guide junior support staff and end-users on system usage, best practices, and basic troubleshooting.-Respond to basic user inquiries and issues related to hardware, software, and network access.-Provide initial troubleshooting for common problems, escalating unresolved issues to higher support levels.-Troubleshoot and resolve more complex issues involving operating systems, business applications, and network connectivity.-Support users in configuring and resolving intermediate hardware/software issues and network configurations.Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.-Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.-Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.-Ensure Quality, Occupational Health, Safety &amp; Environmental Compliance.-Promote &amp; maintain a culture of self and team motivation, engagement, and happiness.Required Skills and Experience:Required experience is 2-3 yearsMinimum Bachelor Degree in IT or EquivalentUnderstanding of Advanced Hardware &amp; Software SupportReady to respond Network &amp; System SupportOther Benefits:-Medical Insurance (OPD and IPD)-Life Insurance-Shift Allowance-Annual Bonus-Provident Fund-Annual LeavesJob Type: Full-timeWork Location: In person

IT Support Officer (24/7 Rotational Shifts)

Location: Gulistan E Jauhar Block 8Night Shift: 10:30Pm to 6AMDay Shift: 9PM to 5AMWe're looking for friendly and motivated chat support agents to join our team! As a fresher/intern, you'll get hands-on experience in customer service, communication, and problem-solving.Responsibilities:- Respond to customer queries via chat- Resolve issues efficiently and professionally- Provide product info and support- Collaborate with team for complex issuesRequirements:- Excellent communication skills- Typing speed 30+ wpm- Fresher/Intern (any field)- Willingness to learn and growApply now and start your customer service journey!&quot;Job Types: Full-time, FresherPay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

Chat Support (Freshers And Interns)

Explore 1148+ Technical support agent in Karachi this March. Find roles across top companies and apply now to boost your career.