customer support representative Jobs in Karachi

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customer service representative Jobs in Karachi

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customer services specialist Jobs in Karachi

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technical support agent

Tribe-d

Calling Based Agents &ndash; Job Opportunity at Digit ITLocation: Office 4 &amp; 5, 2nd Floor, Hina Center near usmania restaurant Block 13 A Gulshan-e-Iqbal, Karachi, 75050 Job Type: Part-Time Salary: Based On Experience (Discussed during interview) Shifts: Evening ShiftAbout the Role:Digit IT is hiring Calling-Based Agents to join our growing team. The ideal candidate should have strong communication skills, confidence on calls, and the ability to engage customers effectively.Key Responsibilities:<ul><li>Make outbound calls to potential customers/clients</li><li>Provide accurate information regarding services/products</li><li>Follow scripts and guidelines provided by the company</li><li>Maintain professionalism and a positive attitude</li><li>Achieve daily/weekly calling targets</li><li>Record and update call details in the system</li></ul>Requirements:<ul><li>Freshers and experienced candidates both can apply</li><li>Strong verbal communication skills</li><li>Basic knowledge of computers</li><li>Ability to work under minimum supervision</li><li>Must be punctual and responsible</li><li>Immediate joining preferred</li></ul>What We Offer:<ul><li>Friendly and supportive work environment</li><li>Training provided</li><li>Performance-based incentives</li><li>Growth opportunities</li><li>Flexible Working Hours</li></ul>Shift Timings: <ul><li>6:00 PM to 12:00 AM</li><li>7:00 PM to 1:00 AM</li><li>8:00 PM to 2:00 AM</li></ul>How to Apply:Send your CV to 0333-0664692 (HR &ndash; Digit IT). Shortlisted candidates will be contacted for an interview.Job Type: Part-timePay: Rs20,000.00 - Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Calling Agent: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CALLING SUPPORT AGENT

Logix Solutions

Job description:Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer-Fresh for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer Fresh

Real Versatile Technologies

Job Overview:We are seeking a highly organized and multitasking IT Officer to support our technical and administrative functions. The ideal candidate will be experienced in both IT and office administration, capable of handling diverse responsibilities.JOB RESPONSIBILITIES:<ul><li>Hands-on experience in LAN / WAN Infrastructure.</li><li>Installing/troubleshooting new hardware (servers, printers, computer workstations, etc.)</li><li>Installation and troubleshooting of CCTV / NVR / DVR.</li><li>Ensure data backups, antivirus updates, and system security protocols are followed.</li><li>Manage office supplies and equipment, ensuring availability and proper maintenance.</li><li>Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.</li><li>Support HR in coordinating admin tasks.</li></ul>Skill Required:<ul><li>Strong knowledge of Windows, Mac and Linux operating systems, including system installation, configuration, and administration.</li><li>Proficiency in managing and troubleshooting network infrastructure, including TCP/IP, VLANs, routing, and VPN technologies.</li><li>In-depth knowledge of security principles and best practices, including firewalls, intrusion detection systems, and access controls.</li><li>Familiarity with backup and disaster recovery methodologies and tools.</li><li>Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.</li><li>Strong communication and interpersonal skills, with the ability to work effectively in a team environment and collaborate with colleagues from various disciplines.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Are you able to come to Gulshan-e-Iqbal block 13 for the job?</li><li>Are you ready to join us on 3pm-12am shift timing?</li><li>What is your current package?</li><li>What is your expected package?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>I.T network support: 1 year (Required)</li><li>installing and troubleshooting software : 1 year (Required)</li><li>installing and troubleshooting hardware: 1 year (Required)</li></ul>License/Certification:<ul><li> CCNA certification (Required)</li></ul>Work Location: In person

IT Support (Junior level)

MULTINET PAKISTAN PVT LTD

To Troubleshoot and resolve customer problems on Multinet products and solutions.&#61672;	Maintain high customer satisfaction throughout the process from the first call to complete problem resolution and provide ticket number for future reference.&#61672;	Must be well&ndash;organized, able to work with minimum supervision, and able to interact professionally with customers.&#61672;	Must have the ability to manage customer expectations, prioritize work while multitasking.&#61672;	Provide technical support on phone for Support/Service requests. Provide phone assistance to our customers on the provision of customer services.&#61672;	Entertain the customer queries and provide direct technical support to the customer base on the operation, troubleshooting, installation of CPE (customer premises equipment) and other products.&#61672;	Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves the overall functionality of provided services and related CPE (vendor equipment).&#61672;	To document and log all customer contacts/ queries into the support database.&#61672;	Prepare and deliver documentation of problem description and findings to appropriate escalation point. (Example: Log complaints highlight and escalate to concern).&#61672;	Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.&#61672;	Call handling: log and qualify issues, priorities severity, identify and communicate action plan.&#61672;	Diagnosis: analyze the issue, using sophisticated tools, own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue&#61672;	Solution: communicate the solution to the client and Multinet team and agree on an action plan.&#61672;	Complain ticket assign to different departments.Requirements:&#61672;	Technical Degree B.E/B.S in Telecom/Electronics/Computer Science&#61672;	Ability to work under pressure in a fast pace work environment.&#61672;	Ability to solve issues and maintain positive relationships with clients and teams.&#61672;	Ability to effectively manage time, establishes priorities and handles multiple tasks.&#61672;	Ability to get along with others, be punctual, and follow instructions.&#61672;	Ability to follow company policies and procedures.Job Types: Full-time, FresherPay: From Rs55,000.00 per monthWork Location: In person

Online Technical Support Engineer

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Limton Group of Companies

Limton Group of Companies is currently hiring for IT SupportJob Type: Full-timeQualification RequirementsIntermediate / Diploma /Certifications will be preferredExperience RequirementsAt least 1 year experience in IT support.Responsibilities:Primary Job responsibilities are to maintain:- Installation of OS, Office &amp; other softwares- PC Assembling, Maintenance, Repair &amp; Support- Resolution of day to day problems of end user- Printer issues- Network troubleshooting- IT Inventory Management- UPS Monitoring / Maintenance- CCTV / DVR troubleshooting- AntiVirus UpdatesTravelingOutstation Travelling Not required. However sometimes travelling may require to support Limton other offices &amp; clients (if required)Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

IT Support

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Explore 1631+ Technical support agent in Karachi this December. Find roles across top companies and apply now to boost your career.

1631 technical support agent jobs IN Karachi

CALLING SUPPORT AGENT

Technical Support Engineer Fresh

IT Support (Junior level)

Online Technical Support Engineer

Technical Support Engineer

IT Support

Technical Support Engineer