customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

it support officer

customer support agent

customer support executive Jobs in Karachi

customer support executive

technical support agent

Imtiaz Group (SMC Private) Ltd.

Store Location: KarachiJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current &amp; Expected salary?</li></ul>Work Location: In person

IT Support

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Eocean Pvt Ltd

Role OverviewAs a Resident Engineer, you will serve as the on-site technical representative responsible for diagnosing, troubleshooting, and resolving software and system issues related to the Eocean application deployed on cloud environments. You will act as the first line of support for the client, ensuring seamless communication, timely resolution of issues, and coordination with internal product and development teams.Key Responsibilities<ul><li>Diagnose, troubleshoot, and resolve technical and application issues on-site.</li><li>Research and identify root causes of software or configuration problems.</li><li>Communicate effectively with end users and business teams through email, chat, or phone until issues are resolved.</li><li>Escalate complex issues to internal teams (e.g., software development, product) with detailed documentation.</li><li>Track and manage open issues, ensuring resolution within agreed SLAs.</li><li>Maintain and support E Ocean application on UAT and Production environments.</li><li>Coordinate with client IT Operations &amp; Support teams for deployment and post-deployment validation.</li><li>Observe, test, and validate new product features, upgrades, and configurations.</li><li>Document troubleshooting steps, technical findings, and solutions in internal knowledge bases.</li><li>Prepare timely reports on issue trends, recurring incidents, and client feedback.</li><li>Maintain positive working relationships with clients to ensure satisfaction and trust.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;3 years of experience in Technical Support, Application Support, or Resident Engineer roles.</li><li>Hands-on experience with Windows and Linux operating systems.</li><li>Proficiency in SQL databases (Microsoft SQL, MySQL, or Oracle).</li><li>Basic understanding of Java, Node.js, and scripting/programming concepts.</li><li>Strong diagnostic and problem-solving skills with an analytical mindset.</li><li>Excellent communication and customer-handling abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with cloud-based applications and deployment procedures is a plus.</li></ul>Key Competencies<ul><li>Technical troubleshooting and analytical thinking</li><li>Effective communication and client relationship management</li><li>Time management and multitasking</li><li>Team collaboration and coordination</li><li>Attention to detail and documentation discipline</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Hytera

<div>
 
 Responsibilities:
 
 
 1.Responsible for aftersales technical support for all products, including terminals and system products, troubleshooting, moving system equipment;
 
 
 
 
 
 2.Responsibility for promoting and improving product quality to meet customer demand for services, maintenance and strengthening existing customer relationships
 
 
 
 
 
 Requirements:
 
 
 1.Higher technical education (in the field of radio communications and radio electronics, telecommunications)
 
 
 2.Work experience of at least 3 years in the specialty
 
 
 3.Work experience in communication and related industries
 
 
 4.Work experience with radio engineering (experience in installation of equipment, commissioning of switching equipment)
 
 
 5.Experience working with radio measuring devices
 
 
 
</div>

Emerald Telecom Private Limited

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 2 years (Preferred)</li></ul>Language:<ul><li>English Fluently (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Software Support /WINFORM Expert (Inbound calls)

ZRG International Pvt Ltd

Must be confident with excellent communication skills, should be technically sound in PC, OS &amp; Network configurations and installations, problem identification and trouble shooting, coordination with teams, email writing skills and technical documentation is needed.Job Types: Full-time, ContractPay: Rs25,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>What is your expected salary for this job?</li><li>What is your existing Salary Package?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Beam AI

<div>Beam is building the operating layer for an AI-native future. Our platform helps teams from fast moving startups to Fortune 500s, automate entire workflows using self-learning agents that adapt in real time. By removing the drag of manual, repetitive work, we free people to focus on what actually needs human thinking. We&rsquo;re reimagining how operations scale, with clarity, speed, and intelligence at the core. To learn more, visit https://beam.ai/.<h3 class="jobSectionHeader">
About the Team
</h3>Beam&rsquo;s AI Agent Deployment team sits at the intersection of AI, product, and client impact. We partner closely with customers to understand their workflows, design intelligent automation solutions, and ensure our agents deliver real business value. Our work spans workflow design, agent configuration, technical integration, and ongoing optimization. We collaborate with engineering, ML, and product teams to translate abstract problems into scalable, agentic systems that work in the real world. This is a high-context, high-ownership environment where Deployment engineers operate with autonomy, move fast, and shape both how Beam&rsquo;s platform evolves and how our customers succeed.
<h3 class="jobSectionHeader">About the Role</h3>
We're looking for an AI Agent Engineer to join Beam and help us deliver AI-powered solutions! In this role, you'll be at the core of our automation platform, designing and refining AI-driven workflows through prompt engineering and hands-on problem-solving. You&rsquo;ll work closely with the team to understand business needs and help build agents that drive real impact.
This is a great opportunity for someone curious about AI, eager to learn, and excited to gain hands-on experience in a fast-paced startup environment. We&rsquo;re especially looking for someone with a technical foundation and programming skills, who is comfortable learning new tools and translating process requirements into automated workflows. This is a great opportunity for someone who has a strong drive to build, test, and improve real-world AI solutions.<h3 class="jobSectionHeader">
Responsibilities</h3>
Your work will focus on agent building and prompt design, while collaborating with team members to support project delivery. The key responsibilities include:<ul>
<li>
Build AI agents using our no-code platform, focusing on prompt creation and automation workflows.</li>
<li>Present demonstrations of your AI agents, showing how they address business needs and improve efficiency.</li>
<li>Collaborate with the internal team to scope use cases, break down processes, and translate them into agent logic.</li>
<li>Support integration efforts by understanding basic API connections and working with our technical team.</li>
<li>Participate in internal testing, feedback cycles, and training sessions to build skills in agent creation and no-code tools.</li>
<li>Contribute to improving workflows by sharing learnings from experimentation and demo creation.</li>
</ul>
Requirements<ul><li>
Bachelor's in Computer Science, Software Engineering, AI/ML or a related technical field.</li></ul><ul>
<li>Prior experience (e.g., internships, academic projects, or part-time roles) in technical roles such as Solutions or deployment Engineering, or Implementation Support.</li>
<li>Interest in prompt engineering and willingness to learn hands-on.</li>
<li>Programming knowledge, ideally in Python or Node.js.</li>
<li>Ability to break down business processes and think analytically about automation.</li>
<li>Basic understanding of how APIs work and how systems connect.</li>
<li>Strong communication and documentation skills.</li>
<li>Interest in AI technologies and a willingness to learn in a hands-on, fast-paced environment.</li>
</ul>Nice to have:<ul>
<li>Familiarity with no-code tools such as Zapier, Make, Relevance AI, Lindy, or similar.</li>
<li>Background in AI/ML or experience applying AI to business workflows.</li>
<li>Experience in fast-paced or startup environments.</li>
</ul>Benefits
At Beam, we&rsquo;re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow. We&rsquo;re thoughtful about what we build, how we work, and who we hire. The problems we&rsquo;re solving are real. The systems we&rsquo;re building are complex. And the people here care deeply, about craft, about speed, and about doing work that actually matters. You won&rsquo;t find rigid hierarchies or endless process here. You&rsquo;ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.
What you&rsquo;ll find here<ul>
<li>Ownership with clarity: You&rsquo;ll drive work from idea to execution in a high-context, high-autonomy environment. We trust people to lead and follow through.</li>
<li>Growth that compounds: Whether you're deepening your technical expertise, exploring leadership, or learning across disciplines, we support growth paths that aren&rsquo;t one-size-fits-all.</li>
<li>Work that matters: You&rsquo;ll contribute to AI-native systems already powering real-world operations, not just prototypes or experiments.</li>
<li>Aligned incentives: We offer competitive compensation and meaningful equity, designed for long-term value creation, not just short-term rewards. When Beam wins, you do too.</li>
<li>A culture that raises the bar: You&rsquo;ll work with sharp, kind teammates who value directness, curiosity, and momentum. We challenge each other to do better and support each other every step of the way.</li>
</ul>If this sounds like the kind of work you want to do and the kind of team you want to grow with, we&rsquo;d love to hear from you!</div>

AI Agent Engineer

Explore 1779+ Technical support agent in Karachi this November. Find roles across top companies and apply now to boost your career.

1779 technical support agent jobs IN Karachi

IT Support

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Software Support /WINFORM Expert (Inbound calls)

Technical Support Engineer

AI Agent Engineer