customer service executive Jobs in Karachi

customer service executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales agent

technical support engineer Jobs in Karachi

technical support engineer

technical support agent

DK Digital Solutions

About Us:DK Digital Solutions is a customer-focused company dedicated to providing exceptional service and support to our clients. We are currently looking for a Customer Support Agent to join our team. As a Customer Support Agent, you will be at the forefront of our customer service efforts, delivering superior assistance to our valued customers through online Chat and Call's. Your role is essential in ensuring a positive and seamless customer experience and generate more sales.Key Responsibilities:<ul><li>Online Support: Provide prompt, professional, and courteous support to customers via online chat and Call's.</li><li>Customer Inquiries: Address customer inquiries, concerns, and issues, striving to resolve them effectively and efficiently.</li><li>Product Knowledge: Develop an in-depth understanding of our products and services to provide accurate information and solutions to customers.</li><li>Troubleshooting: Assist customers in troubleshooting technical issues and escalate complex problems to the appropriate department.</li><li>Customer Education: Guide customers on how to use our products and services effectively, offering tips and solutions.</li><li>Multi-Channel Support: Collaborate with other customer support channels (phone, chat, email) as needed to ensure consistent support.</li><li>Customer Feedback: Gather and report customer feedback, suggestions, and trends to the Customer Support Manager for continuous improvement.</li><li>Proactive Communication: Keep customers informed about product updates, service outages, and other relevant information.</li></ul>Qualifications &amp; Requirements:<ul><li>Proficiency in written and spoken English (knowledge of other languages is a plus).</li><li>Preferably U.S or neutral accent.</li><li>Excellent problem-solving and critical-thinking abilities.</li><li>Strong interpersonal skills and a customer-centric mindset.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication and typing skills.</li><li>Minimum typing speed of 45 WPM.</li></ul>Office Location: Gulshan-e-Iqbal KarachiShift Timing: 06:00pm to 03:00amJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support & Sales Agent

Eurosoft Tech Pvt Ltd

Eurosoft is looking for the Technical Support Manager and it&rsquo;s an onsite position.Key Responsibilities:<ul><li>Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.</li><li>Identify technical risks and propose solutions to mitigate them.</li><li>Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team</li><li>Knowledge about the system tickets and their solutions.</li><li>Conduct training sessions for team members.</li><li>Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.</li><li>Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.</li><li>Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.</li><li>Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.</li></ul>Required Skills:<ul><li>Minimum of 3-5 years of experience in a technical support consultant role.</li><li>Excellent English communication skills and a strong customer service orientation.</li><li>Proven ability to manage multiple priorities in a fast-paced environment</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or related field.</li></ul>Job Type: Full-timePay: Rs140.00 - Rs220.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What will be your expected salary?</li><li>Are you willing to negogiate?</li><li>Can you work in the rotational shifts (weekly wise)? </li></ul>Work Location: In person

Technical Support Manager

Stormfiber

Position Overview:Cybernet is seeking two (2) proactive and technically sound IT Support Engineers to join our Data Centre Operations team. This role involves providing comprehensive IT support to StormFiber and Cybernet teams, including both on-site troubleshooting and nationwide remote assistance.Key Responsibilities and Duties:&middot; Install, configure, and troubleshoot operating systems including Windows, Linux, and macOS.&middot; Assemble, disassemble, and maintain computer hardware components.&middot; Install software, configure Microsoft Outlook, and manage data backups.&middot; Maintain an accurate inventory of IT assets and oversee software licensing.&middot; Support and monitor CCTV systems, NVR / DVR, and access control systems.&middot; Administer LAN infrastructure and ensure stable and secure network operations.&middot; Perform Ethernet cable structuring and physical network setups.Required Skills and Qualifications:&middot; Education: Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.&middot; Experience: 1&ndash;2 years of relevant IT support experience preferred (fresh graduates with strong skills may also be considered).&middot; Technical Skills: Proficiency in hardware/software troubleshooting, networking, and system installations.&middot; Analytical Thinking: Ability to assess issues, identify solutions, and implement corrective actions efficiently.&middot; Communication: Clear verbal and written communication skills for effective coordination.&middot; Problem-Solving: Strong troubleshooting abilities with a solution-oriented mindset.&middot; Attention to Detail: Accuracy and precision in diagnosing and resolving technical issues.How to Apply:Interested candidates are encouraged to send their updated resume to careers@cyber.net.pk with the subject line: &quot;IT Support Engineer &ndash; Karachi&rdquo;Join StormFiber powered by Cybernet &mdash; where innovation meets opportunity. Be a part of a forward-thinking organization that values technology, growth, and excellence.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>What is your Expected Salary</li><li>What is your Graduation Year</li></ul><ul><li>What is your Graduation Grade/Percentage or CGPA</li><li>Do you reside in Karachi</li></ul>Work Location: In person

IT Support Engineer (Level – I)

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Eocean Pvt Ltd

Position: Technical Support Officer Experience: 0 -6 months Education: BSCS Location: Onsite, KarachiJob Description:<ul><li>Act as the primary liaison between customers and internal teams (Tech Operations, Project &amp; Development) to ensure smooth</li><li>coordination and timely resolution of issues.</li><li>Serve as the first point of contact for customer inquiries via email, phone, and ticketing systems, providing technical support and</li><li>updates on ongoing activities.</li><li>Coordinate with internal departments to manage project deliverables, ensuring tasks are tracked, documented, and completed</li><li>within defined timelines.</li><li>Maintain and update project and customer data, reports, and dashboards for performance tracking and progress evaluation.</li><li>Support process improvement and automation initiatives aimed at enhancing customer experience and operational efficiency.</li><li>Prepare meeting notes, follow-ups, and related documentation to ensure alignment across teams and stakeholders.</li><li>Collaborate with Technical, Operations, and Product teams to facilitate seamless execution of customer and internal projects.</li><li>Primarily a daytime role; however, the candidate must be flexible to work in different shifts for temporary projects.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Officer

Accounting Bookeepers

Job Summary We are seeking a competent and reliable IT Officer to manage and support the IT operations of both our Software House and Finance Firm. This role requires hands-on technical expertise to ensure smooth system operations, secure data management, and uninterrupted IT support across both business units.Key Responsibilities -Manage and maintain IT infrastructure for both the Software and Finance firms -Provide day-to-day IT support to employees across departments -Install, configure, and maintain hardware, software, and network systems -Ensure system security, data protection, and regular backups-Manage user accounts, email systems, and access controls-Monitor network performance and troubleshoot technical issues -Coordinate with external vendors and service providers when required -Maintain IT documentation, asset records, and standard operating proceduresRequirements -Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field -2&ndash;4 years of relevant IT support or system administration experience -Strong knowledge of Windows OS, networking, and system troubleshooting -Understanding of data security, backups, and basic cybersecurity practices -Ability to manage IT needs for multiple business units -Strong problem-solving and communication skills Preferred Skills -Experience supporting ERP, accounting, or financial systems -Familiarity with cloud platforms (Microsoft 365, Google Workspace, etc.) -Exposure to software development environments is a plusWhat We Offer Competitive salary and benefits Opportunity to work across diverse business operations Professional growth in a dynamic environmentJob Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

IT Support Assistant

United King

We are looking for I.T. Support Officer. Candidates who can join immediately are highly deisred.Job location: Sharfabad.Responsibilities :<ul><li>Install, configure, and maintain computer hardware, operating systems, and approved software applications</li><li>Provide step-by-step assistance to employees in resolving technical issues, both remotely and on-site</li><li>Diagnose and troubleshoot network, hardware, and software problems to minimize downtime</li><li>Maintain documentation, procedures, and reports related to IT support and system performance</li><li>Analyze logs and user feedback to identify recurring technical problems and suggest preventive measures</li><li>Set up new user accounts, configure profiles, and resolve password and access-related issues</li><li>Test, evaluate, and provide feedback on new hardware and software before implementation</li><li>Support departmental head in preparing data and documentation for IT-related KPIs</li><li>Ensure timely and accurate recording of support requests and issue resolutions in the helpdesk system</li><li>Provide full support for ERP POS implementation and day-to-day operations.</li><li>Monitor ERP POS system performance and ensure smooth functioning across all locations.</li><li>Identify, document, and escalate any issues or new requirements to the developer team or third-party vendor for resolution.</li><li>Conduct user training sessions, meetings, and knowledge transfer regarding ERP/POS software.</li><li>Perform regular system checks, updates, and coordinate necessary customizations.</li><li>Provide on-site field support; visit outlets/branches to resolve IT and POS software-related issues.</li><li>Ensure timely activation of backup servers and recovery procedures in case of server downtime.</li><li>Collaborate closely with third-party vendors to resolve technical problems and support end-users effectively.</li><li>Maintain IT assets, networking, and ensure business continuity of software systems.</li><li>Perform any other ad-hoc responsibilities as and when assigned by management.</li></ul>Requirement:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1&ndash;3 years of experience in IT support or a similar role.</li><li>Good knowledge of computer hardware, operating systems, and basic networking.</li><li>Hands-on experience with troubleshooting hardware/software issues.</li><li>Familiarity with ERP/POS systems will be an advantage.</li><li>Strong communication and problem-solving skills.</li><li>Ability to provide on-site and remote support when required.</li><li>Able to do rotational shifts</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you have bike?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>What is your notice period?</li><li>Are you able to work in rotational timing?</li></ul>Work Location: In person

Officer - IT Support

Explore 1490+ Technical support agent in Karachi this December. Find roles across top companies and apply now to boost your career.