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technical support consultant

AstrumAI

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   Company Description
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  AstrumAI is a technology company based in London, specializing in Artificial Intelligence, machine learning, and custom software development. We provide scalable solutions to startups and enterprises, helping them enhance efficiency, automate complex processes, and craft tailored digital products. Our expert team transforms innovative concepts into high-performance systems for meaningful impact. We excel in AI solutions, web and mobile app development, workflow automation, enterprise software integration, and real-time data insights. AstrumAI is committed to performance, reliability, and growth, serving a global clientele with agile, transparent, and collaborative strategies.
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   Role Description
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  This is a full-time, on-site role for a SAP Technical Consultant based in Lahore. The SAP Technical Consultant will be responsible for providing expert consultation on SAP products, handling IDoc integrations, analyzing and optimizing business processes, and ensuring seamless integration with other enterprise systems. Daily tasks include configuring and customizing SAP modules, developing technical specifications, troubleshooting technical issues, and providing ongoing support and training to users.
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  <strong>
   Qualifications
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   Strong expertise in SAP Products and IDoc management
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   Experience with SAP S4/HANA, BAP, ABAP, CPI and Fiori
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   Experience in Business Process analysis and optimization
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   Skills in system Integration and seamless connectivity
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   Excellent consulting and communication skills
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   Ability to work independently and collaborate with cross-functional teams
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   Bachelor's degree in Information Technology, Computer Science, or related field
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   Relevant SAP certification is a plus
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   Experience in AI and machine learning applications is desirable
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SAP Technical Consultant

MTP (Mayfair Technology Partners)

<p>Job description</p><p>We are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.</p><p>&#11835;</p><p>Key Responsibilities:</p><p>SLA Management:Monitor and manage SLA compliance across all technical support contracts.</p><p>Track performance metrics and generate regular reports on SLA adherence.</p><p>Identify and escalate SLA breaches, and coordinate resolution efforts.</p><p>Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.</p><p>Troubleshoot hardware, software, and network issues.</p><p>Collaborate with internal teams to resolve complex technical problems.</p><p>Client Communication:Serve as the primary point of contact for SLA-related inquiries.</p><p>Communicate service updates, outages, and resolutions clearly and professionally.</p><p>Conduct periodic reviews with clients to ensure satisfaction and contract alignment.</p><p>Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.</p><p>Prepare monthly/quarterly SLA compliance reports for internal and client review.</p><p>Process Improvement:</p><p>Recommend improvements to support processes to enhance SLA compliance.</p><p>Assist in developing and refining SLA templates and support documentation.</p><p>&#11835;</p><p>Qualifications:</p><p>Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</p><p>3+ years of experience in technical support or IT service management.</p><p>Strong understanding of SLA frameworks and ITIL principles.</p><p>Excellent communication and customer service skills.</p><p>Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.</p><p>Ability to work independently and manage multiple priorities.</p><p>&#11835;</p><p>Preferred Skills:</p><p>ITIL certification or equivalent.</p><p>Experience with contract management systems.</p><p>Familiarity with cloud services and enterprise IT environments.</p><p>Full Time Onsite 11am to 8pm (Monday to Friday)</p><p>Gulberg 3 IT Tower Lahore</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division</div><div>
Jonas Software is the leading provider of enterprise management software solutions in 17 vertical industries. Within each vertical market, Jonas boasts a group of market-leading brands, all of which are respected and longstanding leaders within their own domain. Jonas is an operating group of Constellation Software Inc. (CSI) - publicly traded on the Toronto Stock Exchange under the ticker symbol CSU. Constellation Software Inc. acquires, maintains, supports and enhances software systems for life. This position is part of our Jonas Club ERP's global R&amp;D team. Worldwide over 2,200 clubs in more than 17 countries, with memberships ranging from 100 to 20,000, utilize the Jonas Club ERP Software to build and enrich member relationships, increase revenues, and decrease costs.</div><div>
Division Link: https://www.jonasclub.com/</div><div><br>
We&rsquo;re looking for an experienced and passionate Technical Support Specialist (Level 3 &ndash; Production Support / Developer) who thrives on solving complex problems, enjoys diving deep into technical challenges, and cares about delivering excellent service experiences.<br>
This role isn&rsquo;t just about fixing issues, it&rsquo;s about ownership, collaboration, and making sure our clients feel confident in the reliability of our Club Software products. You&rsquo;ll act as a bridge between clients, support teams, and developers, taking on escalated cases that require advanced troubleshooting, production support, and in some cases, developer-level problem-solving.<br>
If you&rsquo;re someone who likes being the &ldquo;go-to&rdquo; expert for tough technical cases and has a passion for helping clients succeed, this role is for you.</div><div></div><div>
Key Responsibilities:<br>
<ul><li>Advanced Customer Support &amp; Resolution:</li></ul>
Be the escalation point for complex client issues. Work through tough problems like server failures, application errors, database issues, and system performance challenges. Provide clear communication and timely solutions while keeping the client informed every step of the way.<br>
<ul><li>Production &amp; Technical Troubleshooting:</li></ul>
Act as Tier 3 support, handling production-level problems such as:<br>
o Application crashes<br>
o Network/server connectivity issues<br>
o Database query errors (SQL/MS SQL/MySQL)<br>
o Troubleshooting installs, upgrades, and activations<br>
o Diagnosing both common and &ldquo;out of the box&rdquo; errors<br>
Collaborate closely with developers when code-level fixes are required.</div><ul><li> Developer-Level Problem Solving:</li></ul>
Use your technical background to support debugging, log analysis, and performance tuning. Familiarity with scripting languages (C#, SQL scripting, PowerShell, etc.) will help you dig into root causes and resolve technical roadblocks.<br>
<ul><li>Cross-Team Collaboration:</li></ul>
Partner with Development, QA, Operations, and other business units to align on fixes, enhancements, and product stability. Share insights and patterns that help improve the overall product experience.<br>
<ul><li>Knowledge Sharing &amp; Client Guidance:</li></ul>
Empower clients to use our software effectively by offering best practice guidance and training when needed. Help them not only solve immediate issues but also optimize their long-term use of our solutions.<br>
<ul><li>Service Support &amp; Documentation:</li></ul>
Document technical solutions, contribute to internal knowledge bases, and maintain accurate records in the ticketing system. Make sure clients are never left guessing about their case status.<br>
<ul><li>Continuous Improvement:</li></ul>
Monitor recurring issues, analyze feedback, and suggest long-term fixes or product enhancements. Work proactively to reduce repeated escalations and increase customer satisfaction.<br>
<ul><li>Event &amp; Member Service Support:</li></ul>
Provide behind-the-scenes technical support for client events, ensuring systems run smoothly and members have seamless access to exclusive services.<div></div><div>
Skills &amp; Qualifications:<br>
<ul><li>Communication:</li></ul>
Excellent verbal and written English skills. Able to explain highly technical concepts to both technical and non-technical clients without jargon overload.<br>
<ul><li>Technical Proficiency:</li></ul>
Strong knowledge of:<br>
o SQL databases (MS SQL/MySQL)<br>
o Windows Server environments<br>
o Server/client application installations<br>
o Debugging and basic scripting/development (C#, PowerShell, or similar)</div><div>
Experience with Microsoft Azure and Virtual Server environments is a big plus.</div><div><br>
Experience:<br>
o 5+ years in a Tier 2/3 technical support or production support role (ideally with exposure to software development environments).<br>
o Experience in accounting-based applications, or industries like Golf Clubs, Hotels, or Hospitality is an asset.<br>
<ul><li>Mindset &amp; Soft Skills:</li></ul>
o Highly organized with strong multitasking skills.<br>
o Calm under pressure with the ability to troubleshoot in fast-paced situations.<br>
o Team player, but equally comfortable taking full ownership of issues.<br>
o Service-oriented with empathy and professionalism.</div><div></div><div>
Education:<br>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.<br>
Preferred Skills<br>
<ul><li>Basic understanding of accounting principles.</li><li>Familiarity with ticketing systems (Zendesk, JIRA, ServiceNow, or similar).</li><li>A proactive, curious mindset with the drive to learn new systems, tools, and business processes.</li></ul></div><div></div><div>
What You&rsquo;ll Bring<br>
<ul><li>A genuine passion for helping people through technology.</li><li>The ability to solve complex problems with both technical depth and customer empathy.</li><li>A collaborative spirit that thrives in cross-functional teamwork.</li><li>The discipline to manage multiple priorities while still delivering high-quality results.</li><li>A professional presence with a personal touch&mdash;clients should feel supported, not just &ldquo;handled.&rdquo;</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Specialist (Level 3 – Production Support / Developer)

Algo

<div><p>Job Title: Technical Support Engineer - L2</p>
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Location: DHA Phase-8, Lahore (on-site role)<br>
Working Hours: Australian Time Zone<br>
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<b>Job Summary:</b><br>
Responsible for providing Tier 2 (L2) support to our customers by researching, diagnosing,<br>
troubleshooting data issues and resolving incidents and providing support for data issues and other<br>
technical problems for our Algo platforms.<br>
<b><i>This role requires excellent English verbal and written communication skills as well as the ability to</i></b><br>
<b><i>work under pressure when customers are experiencing critical data issues.</i></b><br>
Tier 2 Technical System Support, plays an important role as the front-line interface between our<br>
services team and the Product &amp; Engineering teams. Their primary responsibility is to provide<br>
customer support by resolving L2 data and replenishment system support incidents in accordance with<br>
applicable service level agreements.<br>
<b>Job Responsibilities:</b><br>
<b>Advanced Troubleshooting:</b><br>
<ul><li>Diagnose and resolve complex data issues between different data sources and reporting that escalate from L1 support. Fix data and application issues based on defined SOPs.</li><li>Analyze, provide and interpret data to identify root causes of problems.</li><li>Collaborate with engineering teams to resolve software bugs and data inconsistencies.</li></ul><b>
Customer Support:</b><br>
<ul><li>Provide high-level support to service team regarding data or system related inquiries and issues.</li><li>Communicate effectively with service team to understand their problems and provide timely resolutions.</li><li>Document and follow up on customer issues to ensure satisfaction.</li></ul><b>
Data Management:</b><br>
<ul><li>Oversee data imports, exports, and integrations between systems.</li><li>Ensure data accuracy and integrity across different platforms.</li><li>Perform data validation and cleansing as needed.</li><li>Assist in requests and starting/stopping Azure services to meet SLAs.</li></ul><b>
System Monitoring and Maintenance:</b><br>
<ul><li>Monitor inbound/outbound data feeds, job queue management and customer files. If missing then create ticket, escalate to customer parties and post once received.</li><li>Perform routine system checks and maintenance tasks to ensure optimal performance.</li><li>Update and maintain knowledge base articles and documentation related to data support.</li></ul><b>
Collaboration and Communication:</b><br>
<ul><li>Work with cross-functional teams including Development, QA, services and Product Management to address data-related issues.</li><li>Provide feedback and insights on data-related features and improvements.</li><li>Participate in meetings to discuss ongoing issues and solutions.</li></ul><b>
Training and Knowledge Sharing:</b><br>
<ul><li>Assist in training L1 support staff on advanced data troubleshooting techniques.</li><li>Share knowledge and best practices with the team to improve overall support capabilities.</li><li>Stay updated on industry trends and best practices in data management and SaaS solutions.</li></ul><b>
Reporting and Analysis:</b><br>
<ul><li>Generate data for reports on data issues, trends, and resolution metrics.</li><li>Analyze data to identify recurring problems and suggest preventive measures.</li><li>Contribute to internal documentation and process improvement initiatives.</li></ul><br>
<b>
Qualifications Needed:</b><br>
<b>Education &amp; Experience:</b><br>
<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field, or equivalent work experience.</li><li>3-5 years of experience in data support, with a strong background in SaaS supply chain applications.</li></ul><b>
Technical Skills:</b><br>
<ul><li>Advanced computer skills (SQL, Python, Power BI, Java).</li><li>The ability to read code and understand general coding concepts.</li><li>Experience with data integration tools and techniques.</li><li>Experience with Cloud based solutions (specifically Azure).</li><li>Familiarity with supply chain management concepts and software.</li></ul><b>
Soft Skills:</b><br>
<ul><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Strong attention to detail.</li></ul></div></div>

Technical Support Engineer - L2

Tek Headquarters

<p><b>About Us</b></p><p><b>TekHQS</b> is a premier technology firm headquartered in <b>Lake Forest, California, USA</b>, with a strategic offshore development center in <b>Lahore, Pakistan</b>. For over 12 years, weve been helping businesses across the <b>USA, Europe, Asia, Australia, and the UAE</b> drive digital transformation through smart software development, enterprise solutions, and remote team integration. Our expertise spans <b>AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications</b>.</p><p>As we continue to grow, we are expanding our <b>support function</b> to ensure our clients and partners receive world-class service.</p><p><b>Role Overview</b></p><p>We are looking for young, energetic, and tech-savvy <b>Support Resources</b> to join the TekHQS team. In this role, you will serve as the <b>first point of contact for customers</b>, assisting them with onboarding, troubleshooting, and navigating our diverse technology solutions. You will play a key role in ensuring a seamless client experience and strengthening TekHQ's reputation for excellent support.</p><p><b>Key Responsibilities</b></p><ul><li>Provide timely and professional support via chat, email, and phone.</li><li>Assist customers with setup, onboarding, and troubleshooting of trucking software and ELD devices</li><li>Document common issues, customer feedback, and solutions to improve the support process.</li><li>Escalate complex technical problems to product/engineering teams.</li><li>Maintain a positive, empathetic, and customer-first approach in all interactions.</li></ul><p><b>Requirements</b></p><ul><li><b>1- 2 years of experience</b> in customer support, technical support, or a related role.</li><li>Strong communication skills in English (verbal and written).</li><li>Energetic, proactive, and problem-solving mindset with a positive attitude.</li><li>Basic knowledge of <b>technology, trucking software, or ELD systems</b> (training will be provided).</li><li>Passion for helping customers and improving support experiences.</li><li>Ability to multitask, stay organized, and work in a fast-paced environment.</li><li>Comfortable using CRM systems, digital tools, and support platforms.</li></ul><p><b>Preferred (but not required):</b></p><ul><li>Prior experience in customer support or technical support roles.</li><li>Familiarity with the trucking industry, ELD compliance, or logistics operations.</li><li>Bilingual skills (English/Punjabi) are a plus.</li></ul><p><b>Job Details:</b></p><ul><li><b>Job Type</b>: Full-time, On-site</li><li><b>Timing</b>: 9:00 PM to 6:00 AM</li><li><b>Location</b>: DHA Phase 6, Lahore, Pakistan</li></ul><p><b>About Us:</b></p><p>TEKHQS is a global technology solutions provider headquartered in Lake Forest, California, with a 300+ expert team in Pakistan. We specialize in ERP (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365), AI/ML, Blockchain, Cloud, and Staff Augmentation services. Join us to drive business growth and work on cutting-edge global IT projects with hands-on mentorship and a clear career path.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support Executive

Luna Corporation

<p><b>Relocation Required &ndash; Position Based in Saudi Arabia (Hiring from Pakistan)</b></p><p><b>Job Title:</b> SAP HANA Consultant</p><p><b>Location:</b> Saudi Arabia (Candidates must be willing to relocate from Pakistan)<br/><b>Salary:</b> SAR 6,000 &ndash; 7,000 per month</p><p><b>Job Description:</b></p><p>We are seeking an experienced <b>SAP HANA Consultant</b> to join our client&rsquo;s team in <b>Saudi Arabia</b>. The ideal candidate will have a strong background in SAP HANA implementation, configuration, and optimization, with the ability to manage complex business requirements. This is an excellent opportunity for professionals in Pakistan who are ready to relocate and advance their careers in the Gulf region.</p><p><b>Key Responsibilities:</b></p><ul><li>Implement, configure, and support <b>SAP HANA solutions</b>.</li><li>Perform data modeling, administration, and performance optimization.</li><li>Collaborate with functional and technical teams to translate business requirements into SAP solutions.</li><li>Monitor system performance, troubleshoot issues, and ensure system reliability.</li><li>Provide expertise in integration with other SAP modules.</li><li>Ensure compliance with industry best practices and company standards.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Computer Science, Information Technology, or a related field.</li><li><b>8&ndash;10 years</b> of proven experience in SAP HANA.</li><li>Strong understanding of <b>SAP HANA architecture, modeling, and administration</b>.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li><b>Preferred:</b> SAP HANA Certification.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive monthly salary (SAR 6,000 &ndash; 7,000).</li><li>Relocation support for candidates from Pakistan.</li><li>Opportunity to work on large-scale projects in the Gulf region.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs450,000.00 - Rs550,000.00 per month</p><p>Work Location: In person</p>

SAP HANA Consultant

Axiom world (Pvt.) Ltd

<p>We are looking for a motivated and detail-oriented <b>ERP Functional Consultant</b> to join our team. As an ERP Functional Consultant, you will be responsible for supporting the implementation, configuration, and ongoing optimization of our ERP systems. You should have at least 1 year of hands-on experience in ERP (preferably Odoo or Oracle) and a strong understanding of how business processes integrate with ERP solutions.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in gathering and analyzing business requirements to translate them into ERP functionalities.</li><li>Support the configuration and customization of ERP modules in line with organizational needs.</li><li>Conduct testing to ensure ERP functionalities are properly implemented and integrated.</li><li>Identify areas for process improvements and suggest solutions to enhance business efficiency.</li><li>Troubleshoot ERP-related issues and escalate to senior team members or technical teams when necessary.</li><li>Provide end-user support and basic training to ensure effective system utilization.</li><li>Collaborate with senior consultants, cross-functional teams, and vendors to implement ERP solutions.</li><li>Stay updated on ERP trends, functionalities, and best practices.</li></ul><p><b>Qualifications and Experience:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business, or related field.</li><li>Minimum <b>1 year of experience</b> in ERP implementation, configuration, or support.</li><li>Exposure to <b>Odoo and/or Oracle ERP systems</b> is preferred.</li><li>Strong understanding of core business processes (finance, HR, supply chain, etc.).</li><li>Good problem-solving, analytical, and communication skills.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Prior experience in supporting or training end-users is an advantage.</li><li>ERP-related certifications would be a plus.</li></ul><p><b>Location:</b> Johar Town, Lahore &ndash; Onsite<br/><b>Work Week:</b> Monday &ndash; Friday</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

ERP Functional Consultant

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