customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

sales consultant

software support consultant Jobs in Lahore

software support consultant

technical sales engineer

technical support consultant

Joblogic

Working Location:The Enterprise Building, Multan Rd, Eden Value Homes, Lahore, Punjab 53700, PakistanOffice Hours: Monday to Friday (1:00 PM &ndash; 9:30 PM PAK Time)About us:Business Type: UK-based product companyIndustry: SaaS, field service managementCompany Size: 450-500 people (including 03 offices: Pakistan, Vietnam &amp; UK &ndash; HO)Established in 1998, Joblogic is the #1 Field Service Management (FSM) software in the UK. We are proud to be a leading player in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM (i.e, HVACR, Plumbing &amp; Heating and Electrical Contracting and Maintenance). Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.With offices in the UK, Pakistan and Vietnam totalling 400+ people, we have been in the industry for over 20 years. Although we have been in business for a while, our growth only really accelerated from 2021 onwards.Joblogic was bootstrapped to &pound;10m ARR until March 2023 when it got its first investment from investors. Now we&rsquo;re becoming a rocket ship and would like you to join that journey!About the role:We are looking for a Technical Support Consultant who will be responsible to onboard our customers by providing data solutions, migrating, and mapping the data while also manipulating data for our existing customers. You will also work closely with developers to write SQL queries to extract data from the Azure DB. As a Technical Support Consultant, you must be knowledgeable, customer-oriented and conduct zoom meetings with our clients to accumulate their data Import/manipulation prerequisites, we expect you to amaze us with your presentation and documentation skills. We&rsquo;re further looking for superior technical expertise and a problem-solving aptitude.What your Main Focus will Be:Responsibilities:<ul><li>Working closely with our customers during the onboarding process to ensure the data migration is smooth and best solutions are provided based on their system usage.</li><li>Gather, Validate, and rectify customer data into excel formatted templates and import data for the customer using import utilities.</li><li>MS Excel expertise to perform certain tasks that are tedious and repetitive.</li><li>Manipulate data in excel based on the requirement and sort raw data into our format of Import templates.</li><li>Validating data prior/posterior upload and maintaining a record on Jira platform.</li><li>Experience of writing and testing custom reports using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.</li><li>Be part of the Agile Development Cycle with strong communication and Documentation Skills.</li><li>Be able to manage deadlines and ensuring SLA&rsquo;s are met.</li><li>Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.</li><li>Manage customer escalations in accordance with agreed SLAs and support agreements.</li><li>Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.</li><li>Ability to present complex technical information to non-technical audiences.</li><li>Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.</li><li>Handle internal team reporting on Excel, power BI etc.</li></ul>Essential Requirements, Experience and Skills:<ul><li>MS Excel &ndash; Advance level.</li><li>Prior experience of reporting and data visualisation using Excel or similar tools.</li><li>Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).</li><li>Must have excellent English communication skills and experience with documenting root cause analysis.</li><li>Ability to produce accurate and Customer Specifications Documents for Development.</li><li>Ability to multitask in a fast-paced environment.</li><li>Aptitude to learn new methods and follow current procedures.</li><li>Prior experience in using Ticket Tracking/ logging tools.</li><li>Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.</li><li>Excellent communication (Verbal and Written) Skills.</li><li>Excellent interpersonal skills.</li><li>Eagerness to learn and develop skills to improve work performance.</li><li>A team player, with the ability to communicate and work effectively with other departments.</li></ul>Nice-to-Have:<ul><li>Familiarity with Python for automation, scripting, or data analysis.</li><li>Power BI experience.</li><li>Azure DevOps</li><li>Hands-on experience of Jira.</li><li>Basic understanding SQL and experience with some of the modern relational databases.</li></ul>Hiring Process:<ul><li>Initial screening call with HR.</li><li>First interview with team lead.</li><li>In-house test.</li><li>Final interview with team manager/lead.</li></ul>Remuneration Package and Benefits:<ul><li>Market Competitive Salary &ndash; commensurate with your experience and abilities</li><li>Professional working environment with numerous opportunities for growth and self-development</li><li>Life Insurance &amp; Medical Insurance (Including Family)</li><li>OPD</li><li>Provident Fund</li><li>Gym Facility</li><li>Maximum 45 Weekly Hours (Monday-Friday)</li><li>Remote Working (During Pandemic Situation)</li><li>Company trip</li><li>29 Annual Leaves (Including Bank Holidays)</li><li>8 Sick &amp; uncapped Compassionate Leaves (As per Company Policy)</li></ul>Apply now! or send your resume at Careers.pk@joblogic.comJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Technical Support Consultant (Data Import)

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 RBRO Solutions is a CORA Legal Group software company that provides best of breed products to the legal and corporate legal markets. Come and work with a modern agile team working with the latest and greatest technologies in a to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible.
 
 
 Division Link: https://www.rbrosolutions.com/
 
 
 
 The Position
 
 
 
 The Technical Support Analyst (TSA) is a core role in the Customer Success &amp; Support department. This individual is a member of the Support Team which investigates and resolves reported client issues and builds strong client relationships that positively promotes the organization. This individual will be responsible for providing technical support for a wide range of products to our customers, escalating customer inquiries effectively, collecting customer feedback, and sharing customer feedback with other internal groups.
 
 
 
 Accountabilities &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Provide post-sales support for iManage software products and RBRO software products to clients
 </li>
 <li>
 Serve as a subject matter expert for broad and complex technical issues, providing first call resolution through phone and email support channels
 </li>
 <li>
 Troubleshoot, analyze, reproduce, and resolve issues quickly, escalating as appropriate.
 </li>
 <li>
 Log all cases and case activity in the case management system. Develop a strong working knowledge of the organization&rsquo;s software and processes.
 </li>
 <li>
 Provide &ldquo;on call&rdquo; support on a rotating basis
 </li>
 <li>
 Identify opportunities to improve or automate repetitive tasks
 </li>
 <li>
 Assist the organization to better serve our clients using your knowledge and insight of our clients&rsquo; requirements and needs
 </li>
 <li>
 Perform various other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Postsecondary education in Information Technology, Computer Science or another relevant field
 </li>
 <li>
 Over 3 years of proven experience directly resolving technical issues via e-mail and telephone
 </li>
 <li>
 Comprehensive understanding of Windows OS environments
 </li>
 <li>
 Strong understanding of SQL Server administration or scripting
 </li>
 <li>
 Strong general understanding of computer systems, mobile devices and other technologies
 </li>
 <li>
 Functional understanding of change and release management
 </li>
 <li>
 Experience with remote desktop applications and screen-share software (eg. MS Teams).
 </li>
 <li>
 Experience with providing step-by-step technical help, both written and verbal
 </li>
 <li>
 Certification in iManage Work, and Microsoft technologies such as Windows, Azure, or similar technologies is preferred
 </li>
 <li>
 Experience with the legal industry is preferred
 </li>
 <li>
 Experience with accounting software is preferred
 
 
 </li>
 </ul>
 
 Personal Traits
 
 
 
 <ul>
 <li>
 Logical analyst with good attention to detail and strong technical skills and expertise
 </li>
 <li>
 Dedicated advocate who keeps customers as a top priority when making all business decisions
 </li>
 <li>
 Innovative problem solver who works well under pressure
 </li>
 <li>
 Enthusiastic and independent contributor with good planning and time management ability
 </li>
 <li>
 Excellent verbal and written communicator with effective interpersonal skills
 </li>
 <li>
 Passionate technical learner keen to experiment with and adopt new methods
 
 
 </li>
 </ul>
 
 Workshift
 
 
 
 <ul>
 <li>
 9 AM to 5 PM Eastern Standard Time
 </li>
 <li>
 Willing to work weekends (if required)
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Analyst

Brain Telecommunication Ltd

The Technical Support Engineer acts as the primary point of contact for customers requiring technical assistance. This role involves handling support tickets, resolving first-level issues, and escalating advanced problems to Tier 2 or Tier 3 teams when necessary. The ideal candidate will demonstrate strong communication skills, a customer-centric mindset, and solid knowledge of basic troubleshooting for software, hardware, and networking systems.Key Responsibilities<ul><li>Serve as the first line of support for customers through phone, email, chat, and ticketing systems.</li><li>Log, prioritize, and categorize customer requests accurately within the ticketing system.</li><li>Deliver first-level technical support, including but not limited to:</li><li>Password resets and account access issues</li><li>Assistance with software installations and configurations</li><li>Troubleshooting network connectivity problems</li><li>Basic hardware diagnostics and issue resolution</li><li>Provide clear, step-by-step guidance to customers using FAQs and documented processes.</li><li>Escalate unresolved or complex issues to Tier 2/Layer 2 or Tier 3 support teams.</li><li>Adhere to standard operating procedures and incident management protocols.</li><li>Maintain timely follow-up and proactive communication with customers on open tickets.</li><li>Document resolutions and contribute to the internal knowledge base for continuous improvement.</li><li>Ensure professionalism, empathy, and customer satisfaction in all interactions.</li><li>Collaborate with internal teams to ensure efficient problem resolution and knowledge sharing.</li></ul>RequirementsEducation &amp; Experience:<ul><li>High school diploma or equivalent; Associate or Bachelor&rsquo;s degree preferred.</li><li>Minimum 1 year of experience in customer service, help desk, or technical support.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Basic understanding of IT environments (Windows, macOS, networking).</li><li>Familiarity with ticketing systems (e.g., Oracle, Zendesk, Freshdesk, Jira).</li><li>Ability to diagnose and troubleshoot common hardware and software problems.</li><li>Strong problem-solving skills with keen attention to detail.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Desirable:<ul><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, CCNA).</li><li>Previous experience in a call center, NOC, or help desk environment with exposure to Layer 2 support.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certifed ?</li><li>Can you join by Dec 1st 2025 ?</li><li>Are you Lahore Resident ?</li></ul>Expected Start Date: 01/12/2025

Technical Support Engineer Layer 1 (NOC)

Abacus Outsourcing

&ndash;Job Description Overview:Position: Technical Support SpecialistIndustry: ITLocation: Lahore (Onsite)Shifts: US shift timings (5 Days a Week)Employment Type: Full-timeSalary: Market Competitive with benefitsJob description:The Support Specialist will act as a first-level responder and trusted guide for the client&rsquo;s AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe client&rsquo;s deep fake detection output is actionable, comprehensible, and integrated into customer workflows.Core Responsibilities:&#9679; Client Onboarding: Walk enterprise customers through the client&rsquo;s platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results&#9679; Ticket Handling/Trouble shooting: Address client-reported issues&mdash;e.g.,&ldquo;my video result is wrong,&rdquo; &ldquo;latency is high,&rdquo; &ldquo;I don&rsquo;t understand this confidence score&rdquo; &mdash; by diagnosing, replicating, and escalating appropriately&#9679; Issue Replication &amp; Escalation: Reproduce client problems in a sandbox or test environmentwhenpossible;escalatetotheengineeringordatascienceteamwhenroot causes are complex&#9679; Logs&amp;Reporting:Maintainpreciselogsofclientinteractions,stepstaken,outcomes, and diagnostic data&#9679; KnowledgeBaseDevelopment:Buildandmaintainuser-facingdocumentation:FAQs, setup guides, integration docs, and sample workflows&#9679; Feedback Loop: Provide systematic feedback from support into QA and product teams&mdash;highlightrecurringclientpainpoints,detectionmisalignments,andusability issues&#9679; Regular Check-ins: Perform routine system health checks (or coordinate with operations),pre-emptivelyflagpotentialanomalies,andproactivelycommunicatewith clients about system status or performanceKey Deliverables:&#9679; Timely, professional responses to support tickets&#9679; Diagnostic summaries and resolution documentation&#9679; Onboarding guides and user documentation&#9679; Monthly or quarterly support analytics(e.g., volume by issue type ,resolution times, recurring problem areas)&#9679; Customer satisfaction feedback reports/client health check-insIdeal Traits &amp;Skills&ndash;Technical Support Specialist Technical Competencies:&#9679; Strong technical literacy&mdash;comfortable understanding AI model outputs(e.g., detection confidence, false positives), API logs, and media formats&#9679; Experience in SaaS support or help desk environments (Zendesk, Jira, Fresh desk, etc.)&#9679; Capabilitytofollowstructureddiagnosticstepsandreconstructissuesusinglimitedclient informationBehavioral &amp; Cognitive Traits:&#9679; Excellentwrittenandverbalcommunication.Cantranslatetechnicaldetectionsinto clear, actionable advice for non-technical stakeholders&#9679; Empathy+patience&mdash;especiallygiventhatclientsmaybealarmedaboutdeepfake risks and want reassurance and clarity&#9679; Proactiveproblem-solving&mdash;doesn'tjustcloseticketsbutseeksrootcauses,trends, and latent issues&#9679; Organizational skills&mdash;able to manage multiple open cases, follow up, track resolutions, and escalate properlyProfessional Attributes:&#9679; Customer-firstmentality,withahighsenseofownershipoverclientsatisfaction&#9679; Integrity and discretion&mdash;dealing with potentially sensitive detection reports means maintaining confidentiality and trust&#9679; Reliability and consistency&mdash;follow-through on escalations, and ensure issues are not dropped&#9679; Alignment with the client&rsquo;s mission&mdash;believing in the importance of trust in the digital age and wanting to support a world where synthetic media risk is mitigatedJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Technical Support Specialist- US

HRPSP - Your Strategic HR Partner

We Are Hiring &ndash; Technical Support Specialist (Level 1) | LahoreAre you passionate about telecom systems and technical operations? Do you have hands-on experience in Linux, VAS nodes, and international campaigns? This opportunity is for you!Key Responsibilities<ul><li>Manage &amp; monitor Linux &amp; Windows Servers along with system alarms/alerts</li><li>Work with APIs and system integrations</li><li>Handle VAS nodes (SMSC, SMS GW, USSD, MMS, SMPP, etc.)</li><li>Manage day-to-day SMS NOC operations (customer/vendor)</li><li>Perform trace capturing, troubleshooting &amp; reporting</li><li>Assist in developing dashboards and solutions</li><li>Work in shifts with on-call responsibility</li><li>Execute service configuration &amp; activation as per plan</li></ul>Must-Have Skills<ul><li>5&ndash;6 years of experience in IT / Telecom / Mobile Networks</li><li>Programming knowledge: .Net / PHP / Python</li><li>Database expertise: MySQL / MS SQL Server</li><li>Excellent English communication (spoken &amp; written)</li><li>Bachelor&rsquo;s degree (Master&rsquo;s preferred)</li><li>Experience working on International Campaigns</li></ul>BenefitsSalary &amp; Incentives up to 150K Gratuity Subsidized Food Mobile ConnectionJob Type: Full-timePay: Rs150,000.00 per monthWork Location: In person

Technical Support Specialist (Level 1)

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Engineer L-1

Explore 2029+ Technical support consultant in Lahore this December. Find roles across top companies and apply now to boost your career.

2029 technical support consultant jobs IN Lahore

Technical Support Consultant (Data Import)

Technical Support Analyst

Technical Support Analyst

Technical Support Engineer Layer 1 (NOC)

Technical Support Specialist- US

Technical Support Specialist (Level 1)

Technical Support Engineer L-1