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technical support engineer Jobs in Riyadh

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associate presales consultant

technical support consultant

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg;, we&rsquo;re united by a shared mission&mdash;to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you&rsquo;re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you&rsquo;re in the right place.
 
 
 
 Who We Are
 
 
 
 In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
 
 
 We believe collaboration thrives in person. That&rsquo;s why most of our teams work from the office full time, with flexibility when it&rsquo;s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
 
 
 
 Job Summary
 
 
 
 The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
 
 
 Your Impact
 
 
 
 Role
 
 
 
 Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
 
 
 Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.
 
 
 Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.
 
 
 Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.
 
 
 Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
 
 
 Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
 
 
 Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
 
 
 Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
 
 
 Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy.
 
 
 Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
 
 
 Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
 
 
 Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
 
 
 Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
 
 
 
 Qualifications
 
 
 
 6+ years experience in pre-sales/sales engineering
 
 
 Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE.
 
 
 Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
 
 
 Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
 
 
 Creating and delivering technical presentations, workshops, or technical validation engagements
 
 
 Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
 
 
 Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
 
 
 Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
 
 
 This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
 
 
 Proficient in both English &amp; Arabic
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re trailblazers that dream big, take risks, and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
</div>

Solutions Consultant 2

Ingram Micro

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
<div><div>Job Description
</div></div><div><div><div><div><div><div><div><div><div>Join Us at the Forefront of Distribution!
Who We Are: Join the business behind the world&rsquo;s brands. We&rsquo;re redefining distribution. We&rsquo;re Ingram Micro&mdash;a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!
How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro&rsquo;s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.
Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.
What You&rsquo;ll Do: As a Technical Presales Consultant- Lenovo ISG , you&rsquo;ll play a critical role in enhancing the sales of assigned products by offering presales support to customers. Your key responsibilities will include:
<ul><li>Converting customer/reseller inquiries into the right technical solutions.
</li></ul><ul><li>Meeting with end-users to better understand their requirements.
</li></ul><ul><li>Generating Bills of Materials and designing solution blocks in collaboration with hardware/software vendors.
</li></ul><ul><li>Conducting demos and proof of concept presentations to customers.
</li></ul><ul><li>Arranging and conducting technical training for partners and customers.
</li></ul>What You Bring to the Role: We&rsquo;re looking for someone with:
<ul><li>You have 5+ years of presales experience in Storage solutions, e.g., Lenovo ISG.
</li></ul><ul><li>You have servers/Storage related certificaions.
</li></ul><ul><li>Enthusiasm and a results-driven mindset with a strong will to succeed.
</li></ul><ul><li>Excellent communication skills and the ability to work proactively.
</li></ul>Your Growth with Us: Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Together, we build careers. Investing in your future. Partners in putting you first. Committed to your success.
#LI-SMR1</div></div></div></div></div></div></div></div></div></div>

Technical Presales Consultant- Lenovo ISG

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a talented SAP GRC Consultant to join our team, focusing on implementation projects. In this role, you will be responsible for delivering comprehensive Governance, Risk, and Compliance (GRC) solutions to our clients, helping them efficiently manage their compliance requirements and mitigate risks within their SAP environments.
Key Responsibilities:<ul>
<li>Collaborate with clients to gather and analyze business requirements related to GRC processes and tools.</li>
<li>Design, configure, and implement SAP GRC solutions, including Access Control and Process Control modules.</li>
<li>Conduct workshops with stakeholders to ensure understanding of GRC functionalities and best practices.</li>
<li>Prepare documentation, including functional specifications, process flows, and user guides.</li>
<li>Actively participate in testing phases, ensuring GRC solutions meet business needs and compliance standards.</li>
<li>Provide end-user training and support during and after the implementation process.</li>
<li>Monitor and support the live operation of GRC solutions, troubleshooting issues as they arise.</li>
<li>Stay updated on the latest trends, updates, and regulatory changes in the GRC landscape.</li> 
</ul> 
 
Requirements 
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Business Administration, or a related field.</li>
<li>A minimum of 5 years of experience in SAP GRC implementation and configuration.</li>
<li>Strong knowledge of GRC Access Control, Process Control, and Risk Management modules.</li>
<li>Experience in designing and implementing role-based access controls and compliance processes.</li>
<li>Excellent analytical and problem-solving skills to address compliance challenges.</li>
<li>Effective communication and interpersonal skills, with the ability to work collaboratively with clients and team members.</li>
<li>Experience with SAP S/4HANA and related technologies is advantageous.</li>
<li>SAP GRC certification(s) are highly desirable.</li>
<li>Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.</li> 
</ul> 
 
Benefits 
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

SAP GRC Consultant (Implementation)-Remote

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Engineer
 
 to support our business development in Saudi Arabia
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 1.Offline and online training work
 
 <ul>
 <li>
 Trainees: sales team, distributors, resellers, installers, and promoters.
 </li>
 <li>
 Typical training scenarios: new product launches, new customer development, quarterly regular training
 </li>
 </ul>
 
 2.Online technical question answering
 
 <ul>
 <li>
 Service objects: distributors, resellers and installers
 </li>
 <li>
 Deal with typical problems: installation problems, links, video playback, etc.
 </li>
 <li>
 Processing method: Facebook, phone, chat software.
 </li>
 </ul>
 
 3.Offline technical support
 
 <ul>
 <li>
 Service object: distributors, resellers and installers
 </li>
 <li>
 Typical scenario: Resolve technical problems on site and resolve product quality issues
 </li>
 </ul>
 
 4.Translation
 
 <ul>
 <li>
 Sorting out localized user guidance materials
 </li>
 <li>
 General issues, quick installation manuals in local language, and operation video shooting
 </li>
 </ul>
 
 5.Product promotion
 
 <ul>
 <li>
 Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
 </li>
 <li>
 Main role: product presentation, technical solutions, sample booth setting
 </li>
 </ul>
 
 6.App operation and promotion:
 
 <ul>
 <li>
 Partner App: update the product material, promote the App to resellers and installers
 </li>
 </ul>
 
 
 Job Requirement
 
 
 <ul>
 <li>
 3-year experience in the technical support position .
 </li>
 <li>
 Have deep knowledge in IT/CCTV/Technology products.
 </li>
 <li>
 Familiar with CCTV ,smart home ,wifi Camera industry.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor degree of technical or related field;
 </li>
 <li>
 Good English and Arabic reading, writing and speaking;
 </li>
 <li>
 Good interpersonal, written oral communication and presentation skills;
 </li>
 <li>
 Customer-oriented;
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Confidential

<div>
 
 
 Job Overview:
 
 
 
 The Technical Subject Matter Expert ensures accurate localization of complex technical content by
 
 
 bridging domain expertise with linguistic precision.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide expert guidance on technical terminology and concepts
 </li>
 <li>
 Review and validate translations of complex technical materials
 </li>
 <li>
 Support linguists and PMs with domain-specific knowledge
 </li>
 <li>
 Develop and maintain technical glossaries
 </li>
 <li>
 Ensure clarity, accuracy, and usability of localized content
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Deep expertise in a technical domain (IT, engineering, medical, etc.)
 </li>
 <li>
 Strong understanding of translation and localization challenges
 </li>
 <li>
 Ability to explain complex concepts clearly
 </li>
 <li>
 Excellent attention to detail and quality standards
 </li>
 </ul>
</div>

Technical Support Representative

Carrier

<div>Why Carrier?
Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how we live, work, and move.
We offer industry-leading services and sustainable solutions designed to create healthier homes, buildings, and environments while reducing environmental impact. At Carrier, diversity and inclusion are the drivers of innovation and growth &mdash; and our exceptional people put the customer at the center of everything we do.<h2 class="jobSectionHeader">
Role Responsibilities:</h2><ul><li>
To keep track of all design projects requiring Chillers, Airside, and Control. Assist consultants and clients in selecting HVAC systems from the concept stage through the tender release by recommending suitable Carrier products.</li><li>
To analyze HVAC requirements of the projects, render technical guidance to the consultants, technical presentation to customers, technical feasibility studies, information on new product development with the latest innovations and keeping up with industry trends.</li><li>
To follow consultant coverage protocol covering technical activities, relationship management and regular update of consultant database in your assigned territory through a structured program.</li><li>
Handling consultants, maintaining excellent rapport with them, providing proper technical data and keeping them informed about the products. Market feedback analysis will be used to assess effectiveness.</li><li>
To ensure that design projects are specified with Carrier sweet spots equipment/products and specifications to increase our winning ratio and support margin improvement.
</li><li>Conduct HAP &amp; Design suit training along with energy simulation, LEED trainings on regular basis and invite consultants/clients/contractors to attend these trainings
</li><li>Provide regular inputs to sales team from consultant activities about future projects.
</li><li>Monthly reporting on project value, visits, technical presentations, spec to segment ratio, and order to spec ratio.</li><li>
Respond to consultant and client inquiries promptly.
</li><li>Support sales team by facilitating consultant approvals by leveraging consultant relationships and value engineering, by conducting technical presentation &amp; attend technical discussion meeting.</li><li>
To follow Code of Ethics with regard to your Customers, Employees, Shareholders, as well as to carry out your obligations and responsibilities as outlined in the Carrier Code of Ethics Policy.</li></ul><h2 class="jobSectionHeader">
Role Purpose:</h2><ul><li>
Advisory role, technical resource guide to each Carrier client which involves all aspects of HVAC design building process, from project concepts to detailed design stage for Chilled Water System.</li></ul><h2 class="jobSectionHeader">
Minimum Requirements:</h2><ul><li>
Bachelor&rsquo;s degree in Mechanical Engineering and/or related HVAC field with strong technical knowledge on chillers. MBA is a plus.</li><li>
Minimum of 5 years' experience with a subject matter expert on chilled water applied equipment and control solutions, and a thorough grasp of the HVAC system</li><li>
Expert in relationship management with sales qualities.</li><li>
Excellent attention to details combined with outstanding writing and verbal communication skills in English. Arabic is a plus.</li></ul>
Our Commitment to You
At Carrier, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a workplace that attracts, develops, and retains the best talent, fosters collaboration, and drives innovation to serve our customers better.
We are guided by our values of Respect, Integrity, Inclusion, Innovation, and Excellence, and we are excited for you to join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice</div>

Consultant Coverage Engineer

Qualifacts

<div>
 
 Job Description
 
 
 
 Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts&rsquo; comprehensive portfolio, including the CareLogic&reg;, Credible&trade;, and InSync&reg; platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
 
 
 If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!
 
 
 
 This is a regional role in which we are seeking candidates in TX, CO, OK, KS, AR, and LA.
 
 
 
 
 Summary Of The Sales Solutions Consultant
 
 
 
 The Sales Solutions Consultant (SC) is the product expert who works in direct partnership with the Regional Sales Manager throughout the entire sales process to present solution-focused, technical, and functional product capabilities. The SCs will drive the system needs analysis process with prospects and handle all product demonstrations, communicating directly with C-Suite and Director level contacts as well as front line subject matter experts within the prospect organization. Individuals in this role will also work cross-functionally with other internal departments to ensure alignment with product and organizational objectives, and to assist in proper transition of customers from sales to implementation. This position reports to the VP of Sales Solutions Consulting.
 
 
 
 Responsibilities For The Sales Solutions Consultant
 
 
 
 <ul>
 <li>
 Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers
 </li>
 <li>
 Setup, configure, and maintain demonstration database(s)
 </li>
 <li>
 Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations
 </li>
 <li>
 Consult with staff at all levels of a prospect&rsquo;s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions
 </li>
 <li>
 Drive the sales process through other marketing efforts (i.e., trade shows) as needed
 </li>
 <li>
 Develop and regularly update demonstration materials (internal, external, and client-specific)
 </li>
 <li>
 Participate in customer user groups and product advisory boards as a technical expert and Product SME
 </li>
 <li>
 Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation
 
 
 </li>
 </ul>
 
 Qualifications Of The Sales Solutions Consultant
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree, preferably in a technical or behavioral health field. Equivalent additional years&rsquo; work experience may be considered in lieu of degree
 </li>
 <li>
 2+ years&rsquo; experience as a Software Solutions/Systems Consultant delivering product demonstrations and/or software training via multiple modes of delivery (face-to-face, one-on-one, e-learning, web, etc.)
 </li>
 <li>
 In lieu of systems consulting experience, 3+ years&rsquo; combined experience in the following areas may be considered: Software Solutions/Systems Consultant, highly technical healthcare software sales/account management role or HER systems focused role (implementation/training/support/or product analysis, etc.) or behavioral healthcare industry (i.e., counselor, therapist, case manager, biller, nurse, psychiatrist, management)
 </li>
 <li>
 Hands on experience with EHR or EMR systems
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities Of The Sales Solutions Consultant
 
 
 
 <ul>
 <li>
 Dynamic and professional presentation skills
 </li>
 <li>
 Passion for technology with ability to quickly understand complex systems, configure system settings and workflows and solve technical issues
 </li>
 <li>
 Proficiency with creating presentation curriculum and corresponding materials
 </li>
 <li>
 Excellent interpersonal skills with ability to interact with diverse groups, handle difficult situations, and maintain professional presence throughout
 </li>
 <li>
 Enthusiastic, positive attitude with willingness to jump in where needed to help both internal and external customers and co-workers
 </li>
 <li>
 Strong desire to learn and enhance technical, presentation, and communication skills while also mentoring peers to do the same
 </li>
 <li>
 Demonstrated ability to self-motivate and employ a strong work ethic along with good judgment and decision-making skills to effectively achieve objectives with minimal supervision
 </li>
 <li>
 Good organizational skills and detail orientation
 </li>
 <li>
 Flexibility in thinking, planning, and execution of sales presentations
 </li>
 <li>
 Proficiency with Office 365 or similar productivity tools, and Microsoft Project or similar project management tools
 </li>
 <li>
 Ability to travel extensively, including overnight (up to 60% of the time), is required; close proximity to a commercial airport in the continental United States is ideal
 </li>
 <li>
 Knowledge or experience with Salesforce or other CRM systems
 
 
 </li>
 </ul>
 Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</div>

Solutions Consultant (EHR platform sales demos)

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