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technical support consultant

CodeNinja

Job Description: 
We are looking for an experienced OFSAA ERM Technical Consultant to support the implementation, enhancement, and maintenance of Oracle Financial Services Analytical Applications (OFSAA) for Enterprise Risk Management. The consultant will work closely with stakeholders to ensure compliance with regulatory standards such as BASEL, ICAAP, and CRA while optimizing reconciliation and risk processes.
 
Responsibilities: 
<ul>
<li>Serve as a specialist in OFSAA ERM, covering BASEL, ICAAP, CRA, and Reconciliation modules.</li>
<li>Analyze existing implementations and enhance application rules.</li>
<li>Manage data loading processes including T2T, DT, and PLSQL.</li>
<li>Collaborate with risk management stakeholders to align solutions with business and regulatory requirements.</li>
</ul>
Requirements: 
5+ years of experience working with OFSAA ERM modules.
 Strong technical expertise in BASEL, ICAAP, CRA, and Reconciliation.
 Hands-on experience with T2T, DT, and PLSQL.
 Solid understanding of risk management practices in the banking/financial sector.
 Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

OFSAA ERM Technical Consultant

InterSystems

<div>
 As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world&rsquo;s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
 
 
 A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Ready to work with the product support team.
 </li>
 <li>
 Provide immediate response to customer inquiries in accordance with service standards.
 </li>
 <li>
 Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
 </li>
 <li>
 High debugging and troubleshooting skills to identify the application issues.
 </li>
 <li>
 Supporting the application support team troubleshooting the reported issues.
 </li>
 <li>
 Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
 </li>
 <li>
 Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
 </li>
 <li>
 Escalate Open (unresolved) problems in accordance with current policies and procedures.
 </li>
 <li>
 Participate of preparing training materials for technical courses such as system custom development or reporting.
 </li>
 <li>
 Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to&rsquo;s.
 </li>
 <li>
 Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
 </li>
 <li>
 Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
 </li>
 <li>
 Participate in on-site technical training if required.
 </li>
 <li>
 Participate in on-site technical support if required.
 </li>
 <li>
 Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
 </li>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client&rsquo;s experience with the system by resolving issues effectively and efficiently.
 </li>
 <li>
 Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Preferably experience with Hospital&rsquo;s business workflows.
 </li>
 <li>
 Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
 </li>
 <li>
 Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
 </li>
 <li>
 Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Cach&eacute; ObjectScript.
 </li>
 <li>
 Experience of web-oriented languages, including HTML, and Java script.
 </li>
 <li>
 Experience with SQL, data analysis and database methodologies
 </li>
 <li>
 Preferably experience with HL7 technologies.
 </li>
 <li>
 Knowledge of programming languages &ndash; ideally Java or C++
 </li>
 <li>
 Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
 </li>
 <li>
 Experience with data analysis and database methodologies
 </li>
 <li>
 Be able to design and write technical documents.
 </li>
 <li>
 Well-versed in Internet / Intranet concepts and Microsoft IIS.
 </li>
 <li>
 Preferably experience within InterSystems products (IRIS, Ensemble) is required.
 </li>
 <li>
 BS or MS in Computer Science or equivalent.
 
 
 </li>
 </ul>
 
 About InterSystems
 
 
 
 InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24&times;7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit
 
 InterSystems.com
 
 .
</div>

Technical Support Specialist

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a talented SAP GRC Consultant to join our team, focusing on implementation projects. In this role, you will be responsible for delivering comprehensive Governance, Risk, and Compliance (GRC) solutions to our clients, helping them efficiently manage their compliance requirements and mitigate risks within their SAP environments.
Key Responsibilities:<ul>
<li>Collaborate with clients to gather and analyze business requirements related to GRC processes and tools.</li>
<li>Design, configure, and implement SAP GRC solutions, including Access Control and Process Control modules.</li>
<li>Conduct workshops with stakeholders to ensure understanding of GRC functionalities and best practices.</li>
<li>Prepare documentation, including functional specifications, process flows, and user guides.</li>
<li>Actively participate in testing phases, ensuring GRC solutions meet business needs and compliance standards.</li>
<li>Provide end-user training and support during and after the implementation process.</li>
<li>Monitor and support the live operation of GRC solutions, troubleshooting issues as they arise.</li>
<li>Stay updated on the latest trends, updates, and regulatory changes in the GRC landscape.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Business Administration, or a related field.</li>
<li>A minimum of 5 years of experience in SAP GRC implementation and configuration.</li>
<li>Strong knowledge of GRC Access Control, Process Control, and Risk Management modules.</li>
<li>Experience in designing and implementing role-based access controls and compliance processes.</li>
<li>Excellent analytical and problem-solving skills to address compliance challenges.</li>
<li>Effective communication and interpersonal skills, with the ability to work collaboratively with clients and team members.</li>
<li>Experience with SAP S/4HANA and related technologies is advantageous.</li>
<li>SAP GRC certification(s) are highly desirable.</li>
<li>Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

SAP GRC Consultant (Implementation)-Remote

NICE ONE

<div>Join ITI Sport as a dedicated and solution-driven Technical Support Specialist! As a part of our technology team, you will deliver exceptional IT support, ensuring optimal system performance and helping colleagues work efficiently in a dynamic, sports-driven environment.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Technical Support, IT Troubleshooting &amp; User Assistance</h2><ul>
<li>Provide prompt and user-friendly Level 1 and Level 2 technical support to staff, resolving hardware, software, and network issues both remotely and onsite.</li>
<li>Diagnose and escalate complex problems to higher-level IT staff or external vendors as necessary, ensuring timely problem resolution.</li>
<li>Install, configure, and maintain computers, mobile devices, printers, and other peripherals in accordance with ITI Sport&rsquo;s standards.</li>
<li>Support the onboarding of new employees, including system setup, account provisioning, and device deployment.</li>
<li>Track, manage, and update all support requests via our IT ticketing system, ensuring accurate issue documentation and prompt status updates.</li>
<li>Deliver clear technical guidance and user training to help team members use tools and technologies confidently and safely.</li>
<li>Maintain up-to-date asset inventories and support system updates, backups, and security protocols.</li>
<li>Contribute to IT documentation, FAQs, and quick-start guides to enhance user self-service resources.</li>
<li>Participate in the testing and roll-out of new technology solutions or upgrades across the organization.</li>
</ul><h3 class="jobSectionHeader">Essential Requirements &ndash; IT Technical Experience &amp; Customer Service Skills</h3><ul>
<li>Associate&rsquo;s degree or higher in Information Technology, Computer Science, or a related field; relevant certifications (CompTIA A+, Microsoft, etc.) are a plus.</li>
<li>1&ndash;2 years of proven experience in IT support, help desk, or a technical troubleshooting role.</li>
<li>Comprehensive knowledge of Windows and macOS environments, as well as Google Workspace and Microsoft Office Suite.</li>
<li>Solid understanding of networking concepts, endpoint security, and remote access tools.</li>
<li>Excellent interpersonal and communication skills, able to explain technical issues to all user levels in clear, patient language.</li>
<li>Strong problem-solving skills with meticulous attention to detail and the ability to prioritize tasks in a fast-paced environment.</li>
<li>Ability to work collaboratively on cross-functional projects and support after-hours or weekend events as required.</li>
<li>Commitment to maintaining data security, confidentiality, and compliance with internal IT policies.</li>
</ul><h4 class="jobSectionHeader">Professional Attributes &ndash; Initiative, Collaboration &amp; Continuous Learning in IT</h4><ul>
<li>Resourceful, adaptable, and proactive in identifying and addressing system challenges before they impact productivity.</li>
<li>Eager to learn about new technologies, digital trends, and best practices in sports IT environments.</li>
<li>Values inclusion and teamwork, readily assisting colleagues from diverse backgrounds and tech abilities.</li>
<li>Prioritizes accountability, reliability, and integrity in all technical and customer support interactions.</li>
</ul><h5 class="jobSectionHeader">Career Growth &ndash; Training, Development &amp; Advancement at ITI Sport</h5><ul>
<li>Engage in structured onboarding and ongoing skills development, including access to technical certifications and training resources.</li>
<li>Open pathways for advancement to senior technical roles, systems administration, or IT project management within the organization.</li>
<li>Recognition for outstanding service delivery, innovative solutions, and continuous improvement in user support.</li>
<li>Supportive, team-oriented culture that encourages professional growth and knowledge sharing.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Launch Your Technical Support Career with ITI Sport</h6>
Are you passionate about technology and delivering seamless support experiences? Submit your resume and a brief cover letter highlighting your IT troubleshooting skills, dedication to customer service, and interest in sports technology via our online application form. Take your career to the next level with ITI Sport!</div>

Technical Support Specialist – ITI Sport

invenioLSI

<div>About Invenio
The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today&rsquo;s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at www.invenio-solutions.com.<div>
Role - SAP Application Support - Associate Consultant</div><div>
</div><div>
SAP Skills</div><ul><li>
1-3 years of experience in one or more SAP modules.</li><li>
At least one full life-cycle implementation project</li><li>
Understands SAP Activate Methodology.</li><li>
Ability to use Service Marketplace to create tickets, research notes and review release notes.</li><li>
Understands functional specifications</li><li>
Experience/Knowledge of Tax and revenue module is desirable.</li></ul><div>
Educational Qualifications:</div><ul><li>
Should be BE/BTech in Computer Science, Information Technology, Electronics &amp; Communication or Graduation / Degree Holder</li></ul><div>
Responsibilities</div><ul><li>
Should have experience / knowledge on SAP Tax &amp; Revenue Management.</li><li>
Should be able to monitor and assigning tickets using remedy ticketing tool, handling initial level of queries from clients on emails, responding to emails</li><li>
Should have worked on Support Incidents &amp; Work orders.</li><li>
Should take ownership of the assigned work, should be assertive and coordinate well with members within and outside the team.</li><li>
Conduct root cause analysis for recurring issues and major incidents.</li><li>
Develop and implement permanent fixes or workarounds to prevent problem recurrence.</li><li>
Create and maintain knowledge base articles (KBAs) and documentation for common solutions.</li><li>
English communication skills should be good.</li><li>
Ability to work in a team environment, effectively interacting with others.</li><li>
Must be result oriented, and demonstrate a can-do attitude &ndash; adaptability, flexibility, and resourcefulness.</li><li>
Ability to understand business processes from a customer perspective.</li><li>
Ability to independently handle client communication/interaction (over Zoom/Teams calls and emails).</li></ul><div>
Business Skills</div><ul><li>
Excellent oral and written communication skills, the ability to clearly and concisely communicate with others.</li><li>
Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio.</li><li>
Understands business processes for focus area or multiple modules.</li><li>
Ability to do research and perform detailed tasks.</li><li>
Strong analytical skills.</li><li>
Understands business functionality related to SAP module/application as well as can identify and understand touch points between modules.</li><li>
Understands how to solve detailed SAP problems.</li><li>
Understands and can explain best business practices, especially those that SAP enables.</li><li>
Understands detailed business functionality related directly and indirectly to SAP project.</li><li>
Apply best business practices, especially those that SAP enables to meet client needs.</li></ul><div>
Consulting Skills</div><ul><li>
Aptitude for working in a team environment; problem solving skills, creative thinking, communicating clearly and empathetically, strong time management and ability to collaborate with all levels of staff.
</li><li>Ability to explain ideas and concepts to other project team members and to client personnel.</li><li>
Has a solid foundation for consulting &ldquo;soft&rdquo; skills necessary on client engagements, may act as a coach for others related to these soft skills.</li><li>
Ability to interpret requirements and apply SAP best practices.</li><li>
Ability to identify upsell opportunities and assists in management of scope.</li><li>
Develop new professional peer relationships for additional business or possible new consultants.</li><li>
Helps develop overall marketing messages.</li><li>
Communicates project resource requirements to staffing coordinator/clients.</li><li>
Ensures quality implementation (works with QA program).</li></ul><div>
Invenio is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Invenio&rsquo;s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.</div></div><div></div>

SAP Application Support Associate Consultant

HCLTech

<div>
 
 
 ARABIANS ONLY
 
 
 
 
 Oracle EBS Technical Consultant
 
 
 
 
 Location: Riyadh, KSA
 
 
 
 
 
 
 with good understanding in
 
 Finance Modules | Application Support experience
 
 
 
 
 
 
 
 Job Description:
 
 
 
 &middot; Highly skilled Oracle Ebusiness Technical Consultant with GL, AP, AR modules experience
 
 
 &middot; Minimum 5 to 8 Years of Experience in Oracle Ebusiness Technical experience
 
 
 &middot; Solid experience in developing and support of RICE objects.
 
 
 &middot; Strong knowledge in handling Integrations with other systems
 
 
 &middot; Should have good communication in English
 
 
 &middot; Preferred to have Arabic known consultant
 
 
 &middot; Consultant who works effectively in a dynamic environment, Self-directed and motivated
 
</div>

Oracle EBS Technical Consultant (Arab only)

Ibix Global Tech

We are seeking a motivated and technically skilled IT Specialist to join our team. The ideal candidate will either have 2&ndash;3 years of professional experience in IT infrastructure and support or be a self-driven individual with strong knowledge and interest in IT systems, scripting, and remote monitoring &amp; management (RMM) tools.This role involves supporting servers, desktops, email systems, and backup infrastructure, while also contributing to automation and migration projects.Key Responsibilities<ul><li>Provide desktop and server support (Windows OS, applications, hardware troubleshooting).</li><li>Assist in email migrations (Microsoft 365, Google Workspace, Exchange).</li><li>Manage and monitor IT systems using RMM tools (ManageEngine, SolarWinds, Acronis, etc.).</li><li>Create and maintain automation scripts using PowerShell (and other scripting languages).</li><li>Support backup and disaster recovery operations using tools like Veeam, Commvault, and Acronis (email, on-premises, and cloud workloads).</li><li>Collaborate with senior engineers on server, network, and security projects.</li><li>Maintain accurate documentation of systems, configurations, and support processes.</li><li>Troubleshoot and resolve escalated IT incidents within SLAs.</li></ul>Required Skills &amp; Knowledge<ul><li>Understanding of RMM tools (ManageEngine, SolarWinds, Acronis).</li><li>Strong interest and/or hands-on knowledge in scripting and automation (PowerShell required, Python/Bash a plus).</li><li>Familiarity with backup solutions such as Veeam, Commvault, Acronis.</li><li>Knowledge of email systems and migrations (Microsoft 365, Exchange, Google Workspace).</li><li>Good grasp of server and desktop support (Windows Server, Active Directory, group policies, etc.).</li><li>Networking fundamentals (TCP/IP, DNS, DHCP, VPN).</li><li>Strong problem-solving skills and ability to learn quickly.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (preferred, not mandatory).</li><li>0&ndash;3 years of IT experience (internships, freelance projects, or labs are acceptable).</li><li>Relevant certifications (MCSA, CompTIA A+/Network+/Security+, Veeam Certified, etc.) will be an advantage.</li></ul>What We Offer<ul><li>Hands-on exposure to leading IT tools and enterprise environments.</li><li>Continuous learning and professional development opportunities.</li><li>A collaborative and growth-oriented work culture.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you join Immediately?</li><li>What is your experience as an IT Specialist? (describe your expertise)</li><li>What is your expected monthly package in SAR?</li><li>What is your current monthly package SAR?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

IT Support Specialist (Immediate Joiners Required)

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