customer support officer Jobs in Islamabad

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ai engineer (2+ years of experience) Jobs in Islamabad

ai engineer (2+ years of experience)

technical support engineer

AffinityVibez (Pvt) Ltd

DHA Phase 2, Islamabad Monday to Friday | 6:00 PM &ndash; 2:00 AM Salary: PKR 70,000 &ndash; 90,000 + Fuel Allowance Daily Dinner Provided Job Type Full-time | OnsiteAbout the RoleWe are looking for a motivated and skilled Technical Support Engineer to join our growing team in Islamabad. The ideal candidate will be responsible for providing high-quality technical assistance to international clients via calls, email, and chat. Strong English communication skills and problem-solving abilities are essential for success in this role.Key Responsibilities<ul><li>Provide technical support to clients through calls, emails, and live chat (English communication required)</li><li>Diagnose, troubleshoot, and resolve software and system-related issues</li><li>Clearly explain technical solutions to non-technical clients in a professional manner</li><li>Escalate complex technical issues to the relevant internal teams when necessary</li><li>Maintain accurate documentation of issues, resolutions, and follow-ups</li><li>Monitor system performance and proactively identify potential problems</li><li>Ensure timely resolution of support tickets within defined service-level standards</li><li>Build and maintain strong client relationships through effective communication</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 1 year of experience in technical support or a similar role</li><li>Strong troubleshooting and analytical problem-solving skills</li><li>Excellent spoken and written English communication skills</li><li>Ability to explain technical concepts clearly to non-technical users</li><li>Strong customer service mindset and attention to detail</li><li>Ability to work independently as well as collaboratively in a team environment</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package (PKR 70,000 &ndash; 90,000)</li><li>Fuel allowance</li><li>Daily dinner provided by the company</li><li>Professional and supportive work environment</li><li>Growth and learning opportunities</li></ul>Note: This position is open to female candidates only.If you meet the above criteria and are ready to grow your career in technical support, we encourage you to apply today.Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Technical Support Engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

MTBC CareCloud

As a Tier 1 System Support Engineer, you will be the first point of contact for technical support requests. You&rsquo;ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.Key Responsibilities<ul><li>Provide first-level support for system, hardware, software, and network-related issues.</li><li>Log, track, and manage support tickets using a helpdesk/ticketing system.</li><li>Troubleshoot common end-user issues with Windows, Office 365, and networking.</li><li>Assist with system setups, configurations, and user account management.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 teams.</li><li>Document common problems and solutions for knowledge sharing.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>1 year plus of IT support experience.</li><li>Basic knowledge of Windows/Linux environments and networking.</li><li>Familiarity with Active Directory and Office 365 is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work in shifts and under pressure.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>If offered job in Bagh, are you willing to relocate?</li><li>We need resource as soon as possible, can you start immediately?</li></ul>Work Location: In person

System Support Engineer - Tier I

Cybernet Internet Services Pvt. Ltd.

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)Job Location: Islamabad (Onsite)Position: TAC Engineer Level-1Responsibilities and Duties:<ul><li>Provide technical support to customers via phone, email from corporate clients.</li><li>Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.</li><li>Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.</li><li>Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.</li><li>Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.</li><li>Actively monitor network performance and identify potential issues before they affect customers.</li><li>Participate in regular training sessions and team meetings to share insights and best practices.</li></ul>Skills and Requirements:<ul><li>Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.</li><li>Experience in technical support roles, preferably in the telecommunications or ISP industry.</li><li>Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)</li><li>Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>CCNA training or certification would be preferred.</li><li>Open to fresh graduates or individuals with 1-2 years of relevant experience.</li><li>Basic understanding and experience in network security principles and practices.</li><li>Knowledge of Linux and VM environment are a plus.</li><li>Willingness to work on an 8-hour shift rotation schedule</li></ul>How to Apply:Send your resume to careers@cyber.net.pk with &quot;TAC&quot; in the subject line.Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Islamabad
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

Daztech Private Limited

Job Description:<ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul>Required Qualifications:<ul><li>Minimum 1-3 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Islamabad?</li></ul>Work Location: In person

Customer Support Engineer

Petro Allied Solutions Pvt. Ltd.

Job Opportunity: Sales &amp; Procurement EngineerLocation: Islamabad, Pakistan (on-site)Full-time | Monday &ndash; Friday (08:00 AM &ndash; 04:30 PM)Key ResponsibilitiesSales &amp; Business Development<ul><li>Identify and pursue new business opportunities with existing and potential clients.</li><li>Attend client meetings, site visits, and technical discussions (including outside office hours if required).</li><li>Prepare and deliver technical presentations, proposals, and quotations in coordination with principals and management.</li><li>Build and maintain strong client relationships to ensure long-term satisfaction.</li><li>Procurement &amp; Vendor Management</li><li>Source materials, spare parts, and equipment from local and international suppliers.</li><li>Request quotations, evaluate technical/commercial offers, and negotiate terms with vendors.</li><li>Prepare purchase orders, coordinate with finance/logistics, and ensure timely deliveries.</li><li>Maintain updated vendor databases, pricing, and supply agreements.</li></ul>Technical &amp; Commercial Support<ul><li>Review datasheets, technical documents, and specifications for compliance with client requirements.</li><li>Provide input on budgeting, cost estimation, and proposal development.</li><li>Support preparation of tender submissions, bids, and contract documentation.</li></ul>Coordination &amp; Reporting<ul><li>Liaise with clients, suppliers, and internal teams for smooth project execution.</li><li>Prepare weekly/monthly reports on sales, procurement, and ongoing projects.</li><li>Assist management in achieving sales targets and improving procurement efficiency.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Mechanical, Mechatronics, Chemical Engineering</li><li>01-02 years of relevant experience in sales, procurement, or supply chain (industrial/engineering sector preferred).</li><li>Strong technical understanding of engineering products and specifications.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li><li>Proficiency in MS Office; knowledge of ERP/SAP will be an advantage.</li></ul>*We are specifically looking for female engineers and encourage them to apply.What We Offer<ul><li>Competitive salary package.</li><li>Opportunities for professional growth and career development.</li><li>Exposure to international principals and large-scale industrial clients.</li><li>Dynamic and collaborative work environment.</li></ul>How to Apply:Interested candidates may send their CVs to careers@petroalliedsolutions.com with the subject line:&ldquo;Application &ndash; Sales &amp; Procurement Engineer | Islamabad&rdquo;About CompanyPetro Allied Solutions is a leading engineering solutions provider, representing global principals and serving major clients in the oil &amp; gas, energy, and industrial sectors across Pakistan.We are looking for a motivated and detail-oriented Sales &amp; Procurement Engineer to join our Islamabad office. The ideal candidate will manage the full sales and procurement cycle while ensuring smooth coordination between principals, suppliers, and clients.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Sales and Procurement Engineer

Explore 581+ Technical support engineer in Islamabad this February. Find roles across top companies and apply now to boost your career.

581 technical support engineer jobs In Islamabad

Technical Support Engineer

Service Desk Engineer

System Support Engineer - Tier I

TAC Engineer Level-1

Service Desk Engineer

Customer Support Engineer

Sales and Procurement Engineer