ai engineer

customer support executive Jobs in Islamabad

customer support executive

sales engineer

service support engineer Jobs in Islamabad

service support engineer

software engineer

technical support engineer

Job Portal - dinCloud Pakistan

<div>About the Role
Service Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution. 
 
What You Will Do
Essential Job Functions:
<ul><li>Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li><li>
Excellent time management &amp; organizational skills</li><li>
A friendly, positive, and customer-driven attitude</li></ul></div>

Service Support Engineer

dinCloud Pakistan, An ATSG Company

<div>
 
 About The Role
 
 
 
 Service Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
 
 
 What You Will Do
 
 
 
 Essential Job Functions:
 
 
 
 <ul>
 <li>
 Background and understanding of technical cloud-based MSP workspace and environment.
 </li>
 <li>
 Debugging issues for various flavors of Windows, Linux, and Mac.
 </li>
 <li>
 Server administration (2008,2012,2016,2019)
 </li>
 <li>
 Domain Controllers, Active Directory, DNS, DHCP.
 </li>
 <li>
 RMM tools (Kaseya, SolarWinds RMM, Ninja)
 </li>
 <li>
 Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
 </li>
 <li>
 Alerts configurations and escalations (email, SMS, etc.)
 </li>
 <li>
 Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
 </li>
 <li>
 Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
 </li>
 <li>
 Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
 </li>
 <li>
 OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
 </li>
 <li>
 Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
 </li>
 <li>
 Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
 </li>
 <li>
 Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
 </li>
 <li>
 Good understanding of software and hardware techniques for x86 virtualizations.
 </li>
 <li>
 Analyze system logs and identify potential issues with computer systems.
 </li>
 <li>
 Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
 </li>
 <li>
 Responsible for documenting the configuration of the system.
 </li>
 <li>
 Effectively multitask and manage competing priorities
 </li>
 <li>
 Team player - ready to contribute whatever it takes or play any role on a team to get the job done
 </li>
 <li>
 Intune management experience
 </li>
 <li>
 O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.
 
 
 
 </li>
 </ul>
 What Qualifies You
 
 
 <ul>
 <li>
 BSc. Engineering degree (Electrical/Telecom/Computer)
 </li>
 <li>
 Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
 </li>
 <li>
 Highly technical, organized, and have excellent communication and people skills.
 </li>
 <li>
 A highly motivated individual who thrives in a fast-paced environment.
 </li>
 <li>
 Comfortable in both local and global working environments.
 </li>
 <li>
 Excellent time management &amp; organizational skills
 </li>
 <li>
 A friendly, positive, and customer-driven attitude
 
 </li>
 </ul>
</div>

Nanotech Scientific

Jr. Customer Support Engineer (Islamabad Region)POSTS: 01 (Electronics)A fast growing company dealing with Sales &amp; Service of Hi Tech Industrial/ Scientific Equipment of Multinational Companies urgently requires staff as Jr. Customer Support Engineer - Service Department.Confident candidates with good communication, interpersonal skills, hardworking, target oriented individual and strong knowledge of Computer are welcomed. The role requires regular travel to customer premises for on-site support.Local Resident of Islamabad/Rawalpindi and can ride motor-bike. Travelling required to provide services on-site to customers.Attractive Salary Package and fringe benefits will be offered to the selected candidates.QUALIFICATION: D.A.E. in Electronics from Recognized Institute should apply.EXPERIENCE: Fresh, preferably 01 year experience in field with Scientific / Analytical equipment may also apply.Candidates must send CV&rsquo;s to; wajih@nanotechscientific.comJob Type: Full-timeWork Location: In person

Jr. Customer Support Engineer

Cloudelligent

<div>Position Title: Sr. Data Migration Engineer 
Job Timings: 8am-5pm CST 
Location: Islamabad 
 
About Cloudelligent 
Cloudelligent is a Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to the Startups, SMB &amp; enterprise segment. Being a next gen cloud service provider, Cloudelligent helps businesses to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer- obsessed. 
 
Job Objective 
We&rsquo;re looking for a Senior Data Migration Engineer to drive the data conversion work that powers successful LegalTech SaaS implementations. As firms move from legacy tools to modern platforms, your work ensures that their financial, operational, and practice data is clean, accurate, and ready for day-one use. You&rsquo;ll lead the full ETL lifecycle analyzing legacy structures, mapping data to modern schemas, running test conversions, validating results, and supporting a seamless go-live experience. 
 
Responsibilities<ul><li>
Analyze legacy financial and practice-management data structures and design end-to-end conversion strategies.</li><li>
Collaborate with project managers and implementation consultants to understand mapping requirements and business rules.</li><li>
Translate functional requirements into clear, scalable technical migration plans.</li><li>
Extract data from SQL databases, CSV exports, APIs, and other legacy sources.</li><li>
Write and optimize complex SQL queries (joins, CTEs, validation queries, reconciliation logic).</li><li>
Develop Python scripts or reusable ETL tools to automate recurring processes and improve consistency.</li><li>
Build and maintain detailed data-mapping documentation across all migration objects.</li><li>
Perform dry-run migrations and validate data accuracy across financial and operational modules.</li><li>
Execute final production loads and deliver reconciliation reports for billing, WIP, AR, GL, and related datasets.</li><li>
Investigate and resolve anomalies, data gaps, or logic errors across multiple data sources.</li><li>
Create detailed technical documentation, mapping dictionaries, transformation logic, and conversion specifications.</li><li>
Serve as a primary technical partner to project managers, implementation consultants, and client IT teams.</li><li>
Clearly communicate data issues, risks, and recommendations in both technical and non-technical terms.</li><li>
Help build and enhance migration templates, automation scripts, and best-practice playbooks.</li><li>
Identify opportunities to streamline processes, reduce manual work, and strengthen data quality.</li></ul>
Requirements<ul><li>
4+ years in data migration, ETL engineering, data conversion, or ERP/SaaS system integration.</li><li>
Advanced SQL skills (joins, CTEs, schema work, validation logic, troubleshooting, performance tuning).</li><li>
Strong Excel/Power Query skills and Python experience (Pandas/NumPy a plus).</li><li>
Experience with structured and semi-structured file formats (CSV, JSON, XML).</li><li>
Demonstrated ability to analyze complex datasets, identify patterns, and resolve data-quality issues.</li><li>
Experience executing multi-object migration cycles (dry runs, reconciliations, cutovers).</li><li>
Strong documentation habits and the ability to produce clear technical specifications.</li><li>
Excellent communication skills and comfort working cross-functionally with non-technical stakeholders.</li><li>
Experience in legal-tech, professional services, or financial systems is a plus.</li></ul>
ZWdL9vNtL9</div>

Sr. Data Migration Engineer (C4-1125150)

ASK Development

1. A 16-year Degree in Computer Science/IT or equivalent with minimum 1-2 years&rsquo; experience in IP Networks, LAN/WAN, TCP/IP, Networks Troubleshooting, Technical support, Computers Hardware and Software2. Performing the duties in the shifts to maintain Data Nodes Network operations round the clock3. Handling of customer&rsquo;s complaints and providing technical support4. Lease line circuits monitoring, troubleshooting, fault tracing and rectification to the customers&rsquo; satisfaction5. Liaison with Bandwidth/Last Mile Provider(s) regarding leased line circuits and link problems6. Maintaining Complaints&rsquo; Log7. Other KPIs/duties assigned by the Supervisor from time to time.Qualification:&middot; 16-year Degree in Computer Science/ITExpertise:&middot; Minimum 1-2 years of relevant work experience.Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Network Engineer

Inbox Business Technologies

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Technical Support Officer - OSS

Faj IT Solutions

We are looking for a dynamic and experienced IT Support Team Lead to manage and oversee IT support operations for an international client specializing in the technical services and retail sectors. This on-site role, based in Islamabad, requires a hands-on leader who can ensure high-quality service delivery, maintain adherence to service level agreements (SLAs), and drive the overall performance and development of the support team. The ideal candidate will be motivated, proactive, and capable of managing both technical and team leadership responsibilities effectively. Key Responsibilities - Resilience in dealing with changing expectations and the environment. - Strong ability to understand and solve problems that arise in daily operations. - Ability to deconstruct information into smaller categories to draw conclusions. - Ability to take ownership of the assigned tasks and responsibilities. - Lead and manage the offshore IT support team to deliver exceptional service and support to the client. - Monitor and Maintaining high standards of service excellence. - Coordinate with international stakeholders and internal teams to align support activities with business objectives. - Develop and implement processes and best practices to improve team productivity and customer satisfaction. - Provide guidance and mentorship to team members, fostering a collaborative and growth-oriented environment. - Prepare and present regular performance reports, highlighting key metrics and areas for improvement. - Drive continuous improvement initiatives to enhance support workflows and reduce downtime. - Manage resource allocation, scheduling, and workload distribution within the team. Required Qualifications - Proven experience in IT support leadership roles, preferably within offshore or international environments. - Demonstrated ability to lead, motivate, and develop a technical team. - Strong communication and interpersonal skills to effectively liaise with internal stakeholders. - Ability to work under pressure and manage multiple priorities in a fast-paced environment. - Proficiency in relevant IT support tools. - Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field is preferred.Job Types: Full-time, Contract

Team Lead IT Support Services Job

Explore 856+ Technical support engineer in Islamabad this December. Find roles across top companies and apply now to boost your career.

856 technical support engineer jobs IN Islamabad

Service Support Engineer

Service Support Engineer

Jr. Customer Support Engineer

Sr. Data Migration Engineer (C4-1125150)

Network Engineer

Technical Support Officer - OSS

Team Lead IT Support Services Job