ai engineer

managed services engineer – tier 3 Jobs in Islamabad

managed services engineer – tier 3

software engineer

application engineer & product specialist Jobs in Islamabad

application engineer & product specialist

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

technical support engineer

MTBC CareCloud

<p>As a <b>Tier 2 System Support Engineer</b>, you will handle escalated technical issues, support complex IT infrastructure tasks, and ensure high system availability. This role requires deeper technical expertise, proactive problem-solving, and collaboration with senior IT teams.</p><p><b>Key Responsibilities</b></p><ul><li>Provide second-level support for system, network, and application-related issues.</li><li>Troubleshoot escalated incidents and ensure timely resolution.</li><li>Manage system updates, patches, and performance monitoring.</li><li>Support Active Directory, DNS/DHCP, email servers, and user access control.</li><li>Perform root-cause analysis for recurring issues and propose long-term fixes.</li><li>Work closely with Tier 3/Engineering teams on advanced issues.</li><li>Maintain and update IT documentation and knowledge base.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>2&ndash;4 years of hands-on IT/System/Network support experience.</li><li>Strong troubleshooting skills in Windows/Linux server environments.</li><li>Good understanding of networking (LAN, WAN, firewalls, VPNs).</li><li>Experience with Active Directory, Group Policy, and Office 365 administration.</li><li>Familiarity with virtualization (VMware/Hyper-V) is a plus.</li><li>Strong analytical, communication, and documentation skills.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs200,000.00 - Rs250,000.00 per month</p><p>Application Question(s):</p><ul><li>If offered job in Bagh AJK, are you willing to relocate?</li><li>How immediate can you start?</li></ul><p>Work Location: In person</p>

System Support Engineer - Tier II

<p>As a <b>Tier 1 System Support Engineer</b>, you will be the <b>first point of contact</b> for technical support requests. You&rsquo;ll handle day-to-day troubleshooting, resolve basic IT issues, and escalate complex cases to higher tiers. This is an excellent entry-level opportunity to build your IT career in a dynamic and global environment.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level support for system, hardware, software, and network-related issues.</li><li>Log, track, and manage support tickets using a helpdesk/ticketing system.</li><li>Troubleshoot common end-user issues with Windows, Office 365, and networking.</li><li>Assist with system setups, configurations, and user account management.</li><li>Escalate unresolved issues to Tier 2 or Tier 3 teams.</li><li>Document common problems and solutions for knowledge sharing.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>1 year plus of IT support experience.</li><li>Basic knowledge of Windows/Linux environments and networking.</li><li>Familiarity with Active Directory and Office 365 is a plus.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work in shifts and under pressure.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>If offered job in Bagh, are you willing to relocate?</li><li>We need resource as soon as possible, can you start immediately?</li></ul><p>Work Location: In person</p>

System Support Engineer - Tier I

HR Solutions

<p><b>About the Role</b></p><p>Lumina Technologies (Pvt.) Ltd. is seeking a <b>Senior Network Engineer</b> with hands-on expertise in IT infrastructure and network management within a <b>BPO/Call Center environment</b>. The role involves ensuring stable connectivity, server management, troubleshooting technical issues, and providing smooth day-to-day IT operations. Specially expertise in troubleshooting of voice cutting issues, etc.</p><p><b>About Us</b></p><p>Lumina Technologies (Pvt.) Ltd. is a leading BPO &amp; Call Center service provider for the USA &amp; Canada, specializing in Lead Generation and Customer Service Solutions.</p><p>We are registered with SECP, FBR, PTA, PSEB &amp; EOBI, and hold a valid PSEB Call Center License.</p><p><b>Key Responsibilities</b></p><ul><li>Ensure uninterrupted internet connectivity for <b>voice calling</b>.</li><li>Resolve voice-cutting issues on cloud-based dialers.</li><li>Manage cloud dial-up systems efficiently.</li><li>Manage and configure server for user monitoring &amp; browsing control.</li><li>Configure &amp; troubleshoot <b>Mikrotik routers, Cisco &amp; D-Link switches</b>.</li><li>Work with ISPs to maintain stable internet operations.</li><li>Provide first-line support for hardware, software &amp; network issues.</li><li>Handle system maintenance &amp; installations (Laptop, PC, network devices).</li><li>Troubleshoot hardware issues (RAM, SSD, PSU, etc.).</li><li>Maintain proper IT inventory records.</li></ul><p><b>Requirements</b></p><ul><li><b>Experience:</b> 3&ndash;5 years in IT &amp; Network Management (BPO/Call Center).</li><li><b>Technical Skills:</b></li><li>Server configuration &amp; user monitoring</li><li>Router &amp; switch configuration, management (Mikrotik, Cisco, D-Link)</li><li>Network troubleshooting &amp; optimization</li></ul><p><b>Education:</b> Bachelor&rsquo;s in IT, Computer Science, or related field.</p><p><b>Preference:</b> Prior <b>Call Center experience</b> is highly desirable.</p><p><b>Perks &amp; Benefits</b></p><p>&#10004; Market Competitive Salary</p><p>&#10004; EOBI Coverage</p><p>&#10004; Travel Allowance</p><p>&#10004; Paid Leaves</p><p>&#10004; Performance Bonuses</p><p>&#10004; Career Growth Opportunities</p><p><b>Apply Now</b>: Send your CV to <b>hr@luminatechnologies.pk</b></p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>We must fill this position urgently. Can you start immediately?</li><li>Are you willing to work on the Night Shift (08:pm-05:00 am)?</li><li>Are you comfortable commuting to this job's location?</li><li>Are you physically available in Rawalpindi &amp; Islamabad</li><li>Are you available to join us immediately?</li></ul><p>Location:</p><ul><li>Islamabad G-8/Markaz (Required)</li></ul><p>Work Location: In person</p>

Senior Network Engineer (Call Center Expertise Only)-Onsite-Night Shift

Fly Jinnah

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Provides front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware/software faults and solves technical and application problems ensuring productivity is in line with set measures and client's adopted policies and procedures.
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 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 Acts as the one of the key contact points for service hub, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.
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 Conducts root cause analysis to evaluate and resolve complex problem situations, develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.
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 Researches, diagnoses, and troubleshoots systems, network problems and hardware and software faults; identifies resolutions to technical problems and responds within agreed time limits to call-outs.
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 Assists with the implementation of processes and service level agreements of incidents management and service request management.
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 Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.
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 Reviews and analyzes all technical issues/incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest/ lead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.
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 Key Result Responsibilities - Continued
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 Act as a technical expert in evaluating, testing, and implementing new technology such as systems and platforms.
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 Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include: personal visits, telephone calls, e-mails, web, chat etc.
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 Responsible for proper recording and closure of claims; generates timely reports of different nature to capture support services activities when required.
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 Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.
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 Supports the roll-out of new applications; sets up new users' accounts, profiles and passwords.
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 Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.
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 Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.
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 Performs any other additional duties as directed by the line manager.
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 <br/>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in computer engineering/Computer Science/Information Technology.
  </li>
  <li>
   ITIL Certified.
  </li>
  <li>
   CCNP/ CCIE/ MCSE/ RHEL Certification.
  </li>
  <li>
   Fluent in English Language.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years in IT Infrastructure support, service desk, 24x7 critical operations preferably in aviation; experience with low cost airline is a plus.
  </li>
 </ul>
</div>


IT Analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
About the Role</div></div><div><div>
Constellation Data Labs is seeking a detail-oriented and customer-focused Technical Support Trainee to join our team. This role serves as the first line of support for customers who rely on our real estate data services including MLS listings, tax, mortgage, and other real estate/property adjacent datasets. You&rsquo;ll be learning the processes for resolving technical and operational issues, managing support tickets, collaborating with internal teams, and ensuring an exceptional customer experience.<br>
<br>
Division Link: Constellation Data Labs (https://www.cdatalabs.com/)</div></div><div></div><div><div>
Key Responsibilities</div></div><div><ul><li><div>
Act as the primary point of contact for customer inquiries, delivering timely and professional support.</div></li></ul></div><div><ul><li><div>
Troubleshoot technical issues and guide customers through resolution steps; escalate complex cases when necessary.</div></li></ul></div><div><ul><li><div>
Conduct research and analysis within our data platforms to support issue resolution.</div></li></ul></div><div><ul><li><div>
Provide clear, accurate, and thorough responses to customer questions&mdash;both verbally and in writing.</div></li></ul></div><div><ul><li><div>
Manage support and feature requests using our integrated support system.</div></li></ul></div><div><ul><li><div>
Collaborate with the MLS data compliance and R&amp;D teams to resolve issues and implement solutions.</div></li></ul></div><div><div><br>
Required Competencies:</div></div><div><ul><li><div>
Understanding of API concepts and experience using tools like Postman.</div></li></ul></div><div><ul><li><div>
Strong written and verbal communication skills with a friendly and professional tone.</div></li></ul></div><div><ul><li><div>
Excellent problem-solving skills and ability to stay composed under pressure.</div></li></ul></div><div><ul><li><div>
High attention to detail and commitment to accuracy in administrative tasks.</div></li></ul></div><div><ul><li><div>
Proficiency with CRM systems and customer support tools.</div></li></ul></div><div><ul><li><div>
Ability to work independently and as part of a team in a fast-paced environment.</div></li></ul></div><div><ul><li><div>
Flexibility to occasionally work evenings or weekends as needed.</div></li></ul></div></div><div></div><div><div><div><br>
Skills &amp; Qualifications:</div></div><div><ul><li><div>
Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</div></li></ul></div><div><ul><li><div>
Customer Service Experience: Minimum of 1+ year in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</div></li></ul></div><div><ul><li><div>
Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</div></li></ul></div><div><ul><li><div>
Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</div></li></ul></div><div><ul><li><div>
Experience: 0-1+ year in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</div></li></ul></div><div><ul><li><div>
Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</div></li></ul></div><div><div><br>
Preferred Skills:</div></div><div><ul><li><div>
Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</div></li></ul></div><div><ul><li><div>
Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</div></li></ul></div><div><div><br>
Workshift (Job Timings)</div></div><div></div><div><ul><li><div><br>
9 AM to 6 PM Eastern Standard Time ( 6 PM to 3 AM Pakistan Standard Time)</div></li></ul></div><div><ul><li><div>
Weekend Availability: Must be willing to work on weekends when required.</div></li></ul></div><div><ul><li><div>
Willingness to provide support outside standard business hours as needed.</div></li></ul></div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div>

Technical Support Trainee

Limton Group of Companies

<p>Limton Group of Companies is currently hiring for System Support Executive who will be reporting directly to Team Lead , responsible for on-site complaint handling, carrying out maintenance services on machines installed at client end.</p><p><b>Requirements:</b><br/>-SHOULD HAVE GOOD COMMAND ON COMPUTERS, MICROSOFT WINDOWS AND SOFTWARE INSTALLATION.<br/>-Work closely with Hardware Support.</p><p><b>Qualification Requirements</b><br/>DAE (Electronics / BSC</p><p><b>Experience Requirements </b></p><p>1-2 Years/ Fresher(good knowledge in Hardware / Software)</p><p><b>Skills Requirement </b></p><p>At least 1+ years of experience in software support, with a strong focus on SQL and query optimization.</p><p>degree in Computer Science, or a 3-year Diploma from Aptech/ DAE.</p><p>Proven ability to manage client relationships and ensure satisfaction through timely issue resolution.</p><p><b>Responsibilities</b><br/>- Responsible to provide on-site support, complaint handling and preventive services for contract and warranty clients. -Responsible to follow and recover outstanding payments and Tax Challans.</p><p>- Responsible to share visit details with Team Lead.</p><p>- Handle advanced technical support, resolving intricate software issues with a focus on SQL query optimization and troubleshooting.</p><p>- Assist clients by providing prompt responses to queries and offering technical support for any challenges they face.</p><p>- Diagnose and fix software and hardware issues remotely, making necessary adjustments to resolve client problems.</p><p>- Ensure all client issues are fully resolved through diligent follow-up and clear communication.</p><p>- Should have own bike</p><p>Job Type- Full Time</p><p>Location- Karachi</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

System Support Engineer

Creative Networks

<p><b>Salary: PKR 80,000 &ndash; 120,000 per month</b><br/><b>Location: NASTP, Old Airport Road, Rawalpindi (Onsite)</b></p><p><b>About Creative Networks</b><br/>Creative Networks is a UK-based managed IT and telecoms company providing support and solutions to clients across multiple industries. With offices in the UK and Pakistan, we are expanding our Islamabad team to strengthen our IT support operations.</p><p><b>About the Role</b><br/>We are hiring IT Support Engineers to provide day-to-day end-user and desktop support. You will be responsible for handling technical issues, troubleshooting hardware/software problems, and ensuring a smooth IT experience for colleagues and clients. Strong communication skills are key, as you will be directly assisting users.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first and second-line IT support to end users.</li><li>Install, configure, and troubleshoot desktops, laptops, and applications.</li><li>Resolve hardware, networking, and connectivity issues.</li><li>Maintain documentation of incidents and resolutions.</li><li>Deliver excellent customer service in all support interactions.</li></ul><p><b>Requirements</b></p><ul><li>1&ndash;2 years of proven experience in IT support, desktop support, or end-user support.</li><li>Strong knowledge of Windows OS, Office 365, and basic networking.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li></ul><p><b>Why Join Us</b></p><ul><li>Competitive salary (PKR 80,000 &ndash; 120,000).</li><li>Career growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Be part of a growing international IT company.</li></ul><p><b>Application Process</b><br/>To be considered for this role, candidates must complete a <b>Willo video interview</b>. Only candidates who complete this stage will move forward in the recruitment process.</p><p><b>Apply here: https://app.willotalent.com/invite/g6Nith/</b></p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Required)</li></ul><p>Work Location: Remote</p>

IT Support Engineer

Explore 618+ Technical support engineer in Islamabad this October. Find roles across top companies and apply now to boost your career.