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technical support officer - oss Jobs in Islamabad

technical support officer - oss

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customer support agent (technical) Jobs in Islamabad

customer support agent (technical)

technical support engineer

Asterisk Solution

<p><b>About the Role:</b></p><p>Asterisk Solutions Pvt. Ltd. is looking for a <b>Software Support Engineer</b> to join our growing team. The ideal candidate will be responsible for providing technical assistance to clients, troubleshooting software-related issues, and collaborating closely with the development team to ensure timely and effective issue resolution. This position requires strong technical aptitude, problem-solving skills, and excellent communication abilities.</p><p><b>Key Responsibilities:</b></p><p>&middot; Respond promptly to customer inquiries via phone, email, or ticketing system, providing high-quality technical support and guidance.</p><p>&middot; Troubleshoot and resolve software-related issues using <b>Microsoft SQL Server</b> and other relevant tools.</p><p>&middot; Gather detailed information from customers regarding technical problems and document all support interactions.</p><p>&middot; Log and manage incidents through the company&rsquo;s <b>ticketing system</b>, ensuring proper tracking and resolution.</p><p>&middot; Collaborate with the <b>development and QA teams</b> to identify, analyze, and resolve software bugs and system errors.</p><p>&middot; Maintain thorough and up-to-date documentation of issues, solutions, and system processes.</p><p>&middot; Ensure timely follow-up and closure of all support tickets within the defined service level agreements (SLAs).</p><p><b>Qualifications &amp; Skills:</b></p><p>&middot; <b>Bachelor&rsquo;s or Master&rsquo;s degree</b> in Computer Science or a related field.</p><p>&middot; <b>Hands-on experience</b> with Microsoft SQL Server or strong SQL query knowledge (Fresh graduates with SQL knowledge are encouraged to apply).</p><p>&middot; Strong <b>verbal and written communication skills in English</b> are mandatory.</p><p>&middot; Experience with a <b>helpdesk ticketing system</b> and customer support tools (for experienced candidates).</p><p>&middot; Excellent problem-solving and analytical skills with a focus on customer satisfaction.</p><p><b>Why Join Us:</b></p><p>At Asterisk Solutions, we value our employees and offer a <b>rewarding and growth-oriented work environment</b> with:</p><p>&middot; <b>Handsome Salary Package (Based on Experience &amp; Skills)</b></p><p>&middot; <b>Performance-Based Bonuses</b></p><p>&middot; <b>Comprehensive Medical Benefits &ndash; Coverage up to PKR 350,000 per annum</b></p><p>&middot; <b>Professional Growth Opportunities</b></p><p>&middot; <b>Collaborative and Supportive Work Culture</b></p><p>&middot; <b>One-Year Employment Contract after Successful Confirmation Period</b></p><p><b>Who Can Apply:</b></p><p>Both <b>fresh graduates</b> and <b>experienced professionals</b> are encouraged to apply.</p><p>If you&rsquo;re passionate about technology, problem-solving, and delivering excellent customer support, we&rsquo;d love to have you on our team.</p><p><b>Apply now and become part of a leading IT solutions company serving global clients since 2008.</b></p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you fluent in spoken and written English?</li><li>This position requires working from 4:00 PM to 1:00 AM (Pakistan Standard Time). Are you comfortable with this shift timing?</li><li>How would you rate your proficiency in Microsoft SQL Server / SQL queries?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Software Technical Support Engineer

CloudPSO

<div></div><div><div><b>Job Location</b>: Islamabad I-9/3 (Onsite)<br>
</div><div><b>
Job timings:</b> Mon - Fri US CST Time zone</div><div></div><div><b><br>
Overview:</b></div><div></div><div><br>
As an Infrastructure Engineer, you will be responsible for managing and maintaining the organization's IT infrastructure. This includes Active Directory (AD), firewall management, <b>network switches</b>, web server administration, PC support, and helpdesk services. Expertise in AWS infrastructure management is highly required.</div><div></div><div><b><br>
Key Responsibilities:</b>
<br>
</div><ul><li>Manage and maintain Active Directory and associated services.<br>
</li><li>
Configure and manage firewalls to ensure network security.<br>
</li><li>
Administer web servers and ensure their optimal performance.<br>
</li><li>
Provide PC support and troubleshoot hardware and software issues.<br>
</li><li>
Manage helpdesk services and ensure timely resolution of user issues.<br>
</li><li>
Monitor and maintain network infrastructure.<br>
</li><li>
Implement and manage AWS cloud solutions.<br>
</li><li>
Stay updated with the latest developments in IT infrastructure technologies and best practices.</li></ul><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li>
Minimum of 5 years of relevant experience required.
<br>
</li><li>Proven experience as an Infrastructure Engineer or in a similar role.<br>
</li><li>
Strong knowledge of Active Directory, firewall management, network switches, and web server administration.<br>
</li><li>
Configure and manage firewalls and switches to ensure network security.<br>
</li><li>
Experience with PC support and helpdesk services.<br>
</li><li>
Experience with AWS infrastructure management.<br>
</li><li>
Strong problem-solving and analytical skills.<br>
</li><li>
Excellent communication and collaboration abilities.</li></ul><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><ul><li>
Medical insurance<br>
</li><li>
Company gadgets<br>
</li><li>
Paid time off<br>
</li><li>
Stock options (ESOP)<br>
</li><li>
Competitive salary and benefits package.<br>
</li><li>
Opportunities for professional development and growth.<br>
</li><li>
Collaborative and innovative work environment.<br>
</li><li>
Chance to work on cutting-edge cloud projects.<br>
</li><li>
Supportive and inclusive company culture</li></ul></div>

Infrastructure Engineer (AWS, AD, Firewall, Network switch,Web Server Management, PC Support, HelpDesk

VLINQ DIGITAL (PRIVATE) LIMITED

<p>We are seeking an experienced and proactive <b>Senior IT Support Executive</b> to oversee daily IT operations, manage support activities, and ensure system reliability across the organization. The ideal candidate will have a strong technical background and the ability to lead and support junior IT staff.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and resolve complex <b>hardware, software, and network issues</b>.</li><li>Provide <b>technical guidance and mentorship</b> to junior IT support staff.</li><li>Oversee installation, configuration, and maintenance of <b>IT systems, servers, and peripherals</b>.</li><li>Ensure smooth functioning of <b>LAN/WAN, VPN, and internet connectivity</b>.</li><li>Manage <b>user access controls, security configurations, and system backups</b>.</li><li>Coordinate with vendors and external support teams for issue resolution.</li><li>Monitor IT infrastructure performance and implement <b>preventive maintenance</b>.</li><li>Maintain updated documentation of IT assets, incidents, and solutions.</li><li>Ensure compliance with <b>IT policies, data security standards, and company guidelines</b>.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in <b>Information Technology, Computer Science</b>, or a related field.</li><li><b>3&ndash;5 years of hands-on experience</b> in IT support and infrastructure management.</li><li>Strong knowledge of <b>Windows/Mac OS, Active Directory, Office 365, and networking protocols</b>.</li><li>Experience with <b>server administration, firewalls, and data backup systems</b>.</li><li>Excellent troubleshooting, communication, and organizational skills.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Certifications such as <b>CCNA, MCSA, CompTIA Network+</b>, or equivalent.</li><li>Experience with <b>cloud-based tools (AWS, Azure)</b> and <b>remote support platforms</b>.</li><li>Strong analytical skills with the ability to handle critical incidents under pressure</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sr IT Support Executive

Inbox Business Technologies

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
  </li>
  <li>
   Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
  </li>
  <li>
   Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
  </li>
  <li>
   Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
  </li>
  <li>
   Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
  </li>
  <li>
   Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
  </li>
  <li>
   Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in BCS, BS IT, BSC
  </li>
  <li>
   1-2 years of experience in an IT service desk or hardware support role
  </li>
  <li>
   Strong understanding of ITIL processes (Incident, Problem, and Change Management)
  </li>
  <li>
   Hands-on experience with ticketing tools and remote troubleshooting
  </li>
  <li>
   Familiarity with OSS/BSS systems used in telecom environments.
  </li>
  <li>
   Strong organizational and coordination skills
  </li>
  <li>
   Excellent verbal and written communication
  </li>
 </ul>
</div>


Technical Support Officer - OSS

NUST

<div></div><p><div><div><div><div><div><div><div><div>Last Date: Tuesday, December 2, 2025<br>
</div></div><br>
</div></div></div></div><br>
<div></div><div><div><div><div><div><div>Job Detail<br>
</div></div><br>
</div></div></div></div><br>
<div></div><div><div><div><div><div><div>Job Ref #: </div><div>Job/5930/11/18/2025
 </div></div><br>
<div><div>Age Limit: </div><div>25<li></li>45
</div></div><br>
<div><div>Experience:
</div></div><br>
<div></div><div><div>Posted Date: </div><div>Tuesday, November 18, 2025
</div></div><br>
<div><div>Salary: </div><div>Market Competitive<br>
</div></div><br>
<div></div><br>
<br>
<br>
<div><div><div><div><div><div><div><b>Job Description:
</b></div></div><br>
<div><div><div><b>Qualification &amp; Experience</b>:</div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>ICS/DAE (CIT)/FSc with 4 years of relevant experience.</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>DAE (CIT, Electronics) with 2&ndash;3 years of experience in ICT Support role.</li></ul><div><br>
</div><div><b>Key Responsibilities:</b></div><div><br>
</div><ul><li>Diagnose, repair, and maintain ICT hardware systems.</li></ul>
<ul><li>Provide timely support for end-user complaints.</li></ul>
<ul><li>Manage HEC Smart Classroom operations, online meetings, and related technologies.</li></ul>
<ul><li>Install, configure, and maintain CCTV cameras, UPS systems, and multimedia projectors.</li></ul>
<ul><li>Perform structured cabling for ICT and surveillance networks.</li></ul>
<ul><li>Handle urgent ICT-related complaints including internet and connectivity issues, regardless of timing (late-night/early morning).</li></ul>
<ul><li>Act as an on-campus ICT resource for diverse technical issues beyond hardware, ensuring operational continuity.</li></ul><div><br>
</div><div><b>Knowledge/Skills/Abilities:</b></div><div><br>
</div><div><b>Essential:</b></div><div><br>
</div><ul><li>Hardware/Software Troubleshooting</li></ul>
<ul><li>MS Office &amp; Online Applications</li></ul>
<ul><li>Basic Programming &amp; Presentation Skills</li></ul><div><br>
</div><div><b>Desirable:</b></div><div><br>
</div><ul><li>Networking fundamentals (LAN/WAN, IP, switches, routers)</li></ul>
<ul><li>OS installation &amp; configuration (Windows/Linux)</li></ul>
<ul><li>CCTV, UPS &amp; multimedia/projector handling</li></ul>
<ul><li>Documentation &amp; reporting skills</li></ul>
<ul><li>Time management under pressure</li></ul><div><br>
</div><div><b>Training/Certification:</b></div><div><br>
</div><ul><li>Hardware Tech Certifications</li></ul><div><br>
</div><div><b>Terms &amp; Conditions:</b></div><div><br>
</div><ul><li>Candidates are required to attach scanned copies of their documents (Academics / Professional).</li></ul>
<div></div>
<div><b>Candidates may be considered ineligible for the post due to any of the following reasons:</b></div><div><br>
</div><ul><li>3rd Div in academic career / weak academic profile.</li></ul>
<ul><li>NUST employees with less than one year of service with NUST and / or absence of NOC from Head of Institution.</li></ul>
<ul><li>In process of pursuing a required degree.</li></ul>
<ul><li>Medically unfit.</li></ul>
<ul><li>Only selected candidates will be contacted and issued offer letter.</li></ul>
<ul><li>Candidates serving in Govt departments, Armed forces may apply through their respective parent department / organizations. Late / incomplete applications will be ignored. Only short-listed candidates will be considered / called for test / interview and no TA / DA will be admissible.</li></ul>
<ul><li><b>NUST reserves the right to cancel, modify / terminate the recruitment programme due to any reason, without notice, at any time.</b></li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></p>

Hardware Technician - NBC Quetta

Creative Networks

<p><b>Salary: PKR 80,000 &ndash; 120,000 per month</b><br/><b>Location: NASTP, Old Airport Road, Rawalpindi (Onsite)</b></p><p><b>About Creative Networks</b><br/>Creative Networks is a UK-based managed IT and telecoms company providing support and solutions to clients across multiple industries. With offices in the UK and Pakistan, we are expanding our Islamabad team to strengthen our IT support operations.</p><p><b>About the Role</b><br/>We are hiring IT Support Engineers to provide day-to-day end-user and desktop support. You will be responsible for handling technical issues, troubleshooting hardware/software problems, and ensuring a smooth IT experience for colleagues and clients. Strong communication skills are key, as you will be directly assisting users.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first and second-line IT support to end users.</li><li>Install, configure, and troubleshoot desktops, laptops, and applications.</li><li>Resolve hardware, networking, and connectivity issues.</li><li>Maintain documentation of incidents and resolutions.</li><li>Deliver excellent customer service in all support interactions.</li><li><b>MS-900 Microsoft 365 Fundamentals or willing to complete within 6 months of employment by themselves.</b></li></ul><p><b>Requirements</b></p><ul><li>1&ndash;2 years of proven experience in IT support, desktop support, or end-user support.</li><li>Strong knowledge of Windows OS, Office 365, and basic networking.</li><li>Good problem-solving and communication skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Weekend work may be required.</li></ul><p><b>Why Join Us</b></p><ul><li>Competitive salary (PKR 80,000 &ndash; 120,000).</li><li>Career growth and development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Be part of a growing international IT company.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Language:</p><ul><li>Fluent English (Required)</li></ul><p>License/Certification:</p><ul><li>MS-900 365 Fundamentals/ acquire it within 6 months (Required)</li></ul><p>Location:</p><ul><li>Islamabad G-8/Markaz (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Required)</li></ul><p>Work Location: In person</p>

IT Service Desk Engineer (Level 2)

<div>
 <strong>
  Position:
 </strong>
 Reservoir Engineer
 <br/>
 <br/>
 <strong>
  Experience Level:
 </strong>
 - 0-2 Years
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Pakistan
 <br/>
 <br/>
 The
 <strong>
  Reservoir Engineer
 </strong>
 is responsible for assisting in delivery of safe, efficient, and reliable products and services to our customers. The job consults with customer teams as needed to support the area of expertise and identifies opportunities for continuous improvement of product and service delivery. The Reservoir Engineer actively participates in promoting new technology and services offerings.
 <br/>
 <br/>
 <ul>
  <li>
   Conduct basic reservoir engineering analysis, e.g., pressure and production analysis, well test analysis, material balance, decline curve analysis, and PVT/SCAL analysis.
  </li>
  <li>
   Collaborate with geoscience teams, including geologists, geophysicists, and petrophysicists, to integrate reservoir and subsurface data for reservoir characterization.
  </li>
  <li>
   Participate in field development studies
  </li>
  <li>
   Execute reservoir simulation and modelling using advanced tools such as IX, ECLIPSE, and Petrel to optimize reservoir management and development strategies.
  </li>
  <li>
   Conduct technical sessions and digital solution evaluations with E&amp;P companies
  </li>
  <li>
   Collaborate directly with clients on-site to troubleshoot, guide, and support their use of SLB technology and workflows, ensuring optimal satisfaction and successful outcomes.
  </li>
  <li>
   Engage in ongoing training and career development opportunities offered within the company to enhance technical skills, domain knowledge, and customer engagement capabilities.
  </li>
  <li>
   Assist in evaluating technical viability and overall appraisal of tenders as related to the area of expertise.
  </li>
  <li>
   Remain current on new technologies.
  </li>
  <li>
   Maintain customer visibility through active participation in professional society activities and calls for papers.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 As a Reservoir Engineer in the team, you will be developing knowledge and experience on integrated and multidisciplinary workflows. Previous experience in reservoir simulation modeling is a plus.
 <br/>
 <br/>
 <strong>
  Minimum Qualifications and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s or master&rsquo;s degree in petroleum engineering.
  </li>
  <li>
   0-2 Years as a Reservoir Simulation Engineer.
  </li>
  <li>
   Proactive attitude and eagerness to learn new technologies.
  </li>
  <li>
   Ability to work independently and collaboratively in a fast-paced, client-facing environment.
  </li>
  <li>
   Willingness to travel as required for on-site support and training.
  </li>
  <li>
   Excellent communication and interpersonal skills with a customer service mindset.
  </li>
  <li>
   Strong presentation and public speaking abilities.
  </li>
  <li>
   Experience with Python programming language, Artificial and Machine Learning technology is a plus.
   <br/>
  </li>
 </ul>
</div>


Junior Reservoir Engineer

Explore 578+ Technical support engineer in Islamabad this November. Find roles across top companies and apply now to boost your career.