technical support manager

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Accenture

<div>
 
 SAP Cutover Associate Manager
 
 
 
 Location:
 
 
 
 Cairo, Egypt
 
 
 
 
 Accenture Technology
 
 
 
 
 Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our clients&rsquo; most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
 
 
 We are seeking for a new talent to join the Business &amp; Technology Integration team where you will have the opportunity to collaborate on an ERP roadmap implementation project.
 
 
 
 Job Description:
 
 
 
 Accenture is seeking a hands-on
 
 SAP Cutover Manager
 
 to coordinate Business and IT cutover activities for a large-scale SAP transformation program. This role will oversee the end-to-end cutover planning, readiness, execution, and stabilization across
 
 Human Capital Management (HCM)
 
 (SuccessFactors, Concur),
 
 Supply Chain Management (SCM)
 
 (S/4HANA, Ariba, OpenText, MDG), and
 
 Finance (FIN)
 
 (S/4HANA, MDG) workstreams. The SAP Cutover Manager will collaborate closely with Accenture functional and technical teams, client business and IT stakeholders, third-party vendors, the data migration partner, and the BCG PMO to ensure a seamless and well-controlled transition to the new SAP landscape. This program-critical role demands strong initiative, consistent oversight, hands-on delivery management, and a focus on minimizing disruption to business operations during go-live.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Lead the end-to-end cutover strategy, integrated planning, and execution across both Business and IT streams.
 
 </li>
 <li>
 Develop, maintain, and execute a comprehensive cutover plan, encompassing technical system activities, data migration loads, and business operational transitions.
 
 </li>
 <li>
 Coordinate regular cutover planning sessions, readiness reviews, mock cutover rehearsals, and go/no-go meetings with business and IT leadership.
 
 </li>
 <li>
 Ensure all cutover tasks are correctly sequenced, dependencies managed, and critical paths identified and monitored.
 
 </li>
 <li>
 Manage communications during cutover execution, ensuring timely updates, issue escalation, and decision support.
 
 </li>
 <li>
 Track and mitigate cutover-related risks, issues, and dependencies, escalating to program leadership as appropriate.
 
 </li>
 <li>
 Oversee Hypercare handover, stabilization activities, and early life support following go-live.
 
 </li>
 <li>
 Ensure continuity of business operations and minimal disruption throughout the cutover period.
 
 
 
 </li>
 
 Required Qualifications:
 
 
 
 
 <li>
 Demonstrated experience managing complex ERP cutovers, including substantial experience with SAP S/4HANA programs.
 
 </li>
 <li>
 Strong understanding of SAP landscapes, integration points, and dependencies across both technical systems and business processes (SuccessFactors, Concur, Ariba, OpenText, MDG).
 
 </li>
 <li>
 Proven track record managing cutover planning across IT infrastructure and business operational activities.
 
 </li>
 <li>
 Practical experience leading mock cutovers, dress rehearsals, go-live execution, and Hypercare transitions.
 
 </li>
 <li>
 Excellent organizational and program management skills, with the ability to manage detailed runbooks, cross-team dependencies, and critical timelines.
 
 </li>
 <li>
 Strong leadership presence and the ability to influence and coordinate across business and technical teams.
 
 </li>
 <li>
 Expertise in cutover governance, risk management, contingency planning, and stakeholder engagement.
 
 </li>
 <li>
 Clear and effective communication skills, including escalation management.
 
 </li>
 <li>
 Proficiency in Microsoft Project, Excel (advanced), Jira, or equivalent planning and tracking tools.
 
 
 
 </li>
 
 Next Steps
 
 
 
 If this sounds like the ideal role, career and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 
 Accenture Middle East:
 
 
 LinkedIn
 
 
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 Twitter
 
 
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</div>

SAP Cutover Associate Manager

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data, Insights &amp; Artificial Intelligence (DIAI)
 
 
 
 Location:
 
 Egypt
 
 
 
 
 
 
 As a Data Quality Engineer,
 
 you will play a key role in the design, build, configuration, monitoring and continuous improvement of Coca-Cola Hellenic&rsquo;s Data Quality Management products, with a primary focus on the Data Control Center (DCC).
 
 
 You will work closely with the Data Quality &amp; Standards Product Manager, Business Stakeholders, Business Unit Data Stewards and IT partners (DTPS), ensuring that data quality controls, monitoring and reporting enable reliable and trusted data across the organization.
 
 
 This is a hands-on data engineering role requiring strong technical skills in SQL, PySpark and Azure-based data platforms, combined with full ownership of deliverables from design to production support and the flexibility to handle ad-hoc requests and parallel priorities while translating business requirements into scalable and automated data quality solutions.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES
 
 
 
 
 Data Quality Controls (DCC)
 
 
 
 &bull; Build, configure and maintain Data Quality controls in the Data Control Center (DCC).
 
 
 &bull; Translate business requirements into data quality rules, including logic definition, thresholds, exception handling and reduction of false positives.
 
 
 &bull; Ensure DQ controls are aligned with agreed business definitions and standards.
 
 
 
 
 
 
 Monitoring, Operations &amp; Issue Resolution
 
 
 
 &bull; Monitor DQ performance and ensure stable DCC operations, including regular refresh cycles and system reliability.
 
 
 &bull; Troubleshoot failed checks, investigate data issues and perform root-cause analysis in collaboration with relevant stakeholders.
 
 
 &bull; Support incident resolution and contribute to continuous operational improvements.
 
 
 
 
 
 
 Continuous Improvement &amp; Enhancement
 
 
 
 &bull; Implement improvements to existing DQ checks and contribute to the continuous enhancement of DCC capabilities.
 
 
 &bull; Identify opportunities to improve automation, scalability and reusability of controls and monitoring processes.
 
 
 &bull; Identify opportunities to automate monitoring and reduce manual effort for stakeholders.
 
 
 
 
 
 
 Reporting &amp; Dashboards
 
 
 
 &bull; Develop and maintain DQ dashboards and scorecards, enabling visibility of DQ KPIs, trends and drilldowns.
 
 
 &bull; Support stakeholders with insights and reporting to track performance and drive quality improvement actions.
 
 
 
 
 
 
 Data Standards Operationalization
 
 
 
 &bull; Support data standards operationalization by ensuring alignment between published standards and DQ checks.
 
 
 &bull; Support adoption and compliance visibility by enabling reporting and transparency on standards adherence.
 
 
 
 
 
 
 Collaboration &amp; Delivery Support
 
 
 
 &bull; Work closely with the Product Manager and business stakeholders to clarify requirements, validate solutions and ensure high usability and adoption.
 
 
 &bull; Collaborate with DTPS and vendors to deliver end-to-end solutions, including integration dependencies and technical enablement.
 
 
 &bull; Run demos and workshops when needed to support rollout, stakeholder understanding and adoption.
 
 
 Testing, Release &amp; Documentation
 
 
 &bull; Support release and testing activities, including UAT support and regression testing.
 
 
 &bull; Maintain basic documentation of implemented DQ checks, logic, definitions and changes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; 3+ years in data engineering / analytics engineering / data quality engineering
 
 
 &bull; Strong SQL and Python for scalable data validation and monitoring
 
 
 &bull; Experience working with Databricks and modern data pipelines (ADF or similar)
 
 
 &bull; Strong analytical and problem-solving mindset with attention to detail and quality.
 
 
 &bull; Ability to translate business requirements into technical implementation and measurable outcomes.
 
 
 &bull; Comfortable working across multiple stakeholders in a cross-functional environment.
 
 
 &bull; Strong communication skills and ability to explain technical topics to non-technical audiences.
 
 
 &bull; Ownership mindset: proactive, reliable and continuously improving solutions.
 
 
 
 
 
 
 REQUIRED TECHNICAL SKILLS
 
 
 
 &bull; SQL
 
 
 &bull; Python
 
 
 &bull; PySpark
 
 
 &bull; Azure Databricks
 
 
 &bull; Azure Data Factory
 
 
 &bull; Power BI
 
 
 
 
 
 
 NICE TO HAVE
 
 
 
 &bull; Power Platform (Power Automate, etc.)
 
 
 &bull; Microsoft Fabric
 
 
 &bull; Copilot Studio
 
 
 &bull; Experience working in a Data Mesh framework and/or domain data product mindset
 
 
 &bull; Good awareness of key SAP MDG, MM, S/4HANA domains
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
 
 
</div>

Data Engineer

Click Group

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

Talent Acquisition Specialist

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Egypt, Cairo.
 
 
 
 
 
 A multinational organization is seeking an experienced
 
 Senior Virtual Desktop Engineer
 
 to provide Level 3 support and development for enterprise virtual workplace platforms, including Azure Virtual Desktop (AVD), Microsoft Dev Box, Windows 365, and Citrix environments. The role will focus on delivering a secure, reliable, and high-performing virtual desktop experience for end users, while driving automation, modernization, and continuous improvement across the Digital Workplace landscape.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 &bull; Provide Level 3 operational support for Azure Virtual Desktop, Microsoft Dev Box, Windows 365, and Citrix Virtual Apps &amp; Desktops environments.
 
 
 &bull; Manage and optimize host pools, images, policies, user assignments, session hosts, and capacity planning across VDI platforms.
 
 
 &bull; Develop and enhance cloud-based virtual desktop solutions to improve scalability, resilience, and user experience.
 
 
 &bull; Troubleshoot complex VDI-related issues, including connectivity, authentication, performance, profiles, printing, and application delivery, working closely with Service Desk and Level 2 Operational Support teams.
 
 
 &bull; Deploy and maintain golden images, application packages, OS updates, and security patches while minimizing user disruption.
 
 
 &bull; Automate VDI administration tasks using PowerShell, Azure Automation, Citrix scripting tools, and other automation platforms.
 
 
 &bull; Collaborate with Cyber Security teams to implement secure access controls, Conditional Access, MFA, and endpoint protection policies.
 
 
 &bull; Coordinate and collaborate with 3rd party vendors to resolve complex issues and improve platform stability.
 
 
 &bull; Manage and optimize Nerdio Manager for Enterprise to automate Azure Virtual Desktop operations, including host pool scaling, image management, cost optimization, patching, and simplified administration of the virtual desktop environment.
 
 
 &bull; Work with Nexthink Digital Employee Experience, Azure Monitor, Dynatrace, Citrix Director, or similar tools to proactively identify performance issues and improve user experience.
 
 
 &bull; Support migrations and modernization initiatives, including transition from legacy Citrix platforms to Microsoft cloud-based virtual desktop solutions.
 
 
 &bull; Support the integration between VDI platforms and ServiceNow, ensuring accurate CI data, request automation, and lifecycle tracking.
 
 
 Maintain technical documentation, standard operating procedures, and knowledge base articles.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 
 
 &bull; 7 years of experience in Virtual Desktop Infrastructure, End User Computing, or Workplace Platform Engineering.
 
 
 &bull; Strong expertise in Azure Virtual Desktop (AVD), Windows 365, Microsoft Dev Box, and Citrix environments.
 
 
 &bull; Strong expertise with Nerdio Manager for Enterprise, including host pool automation, autoscaling, image management, patching, and Azure cost optimization.
 
 
 &bull; Strong knowledge of Windows multi-session environments, image lifecycle management, host pool sizing, and performance tuning.
 
 
 &bull; Experience with FSLogix profile management, login optimization, and user session performance troubleshooting.
 
 
 &bull; Hands-on experience with PowerShell scripting, Azure Automation, and infrastructure automation for VDI administration.
 
 
 &bull; Strong understanding of Microsoft Azure services relevant to VDI, including networking, storage, identity, monitoring, and cost management.
 
 
 &bull; Solid knowledge of Active Directory / Entra ID, Group Policy, Conditional Access, and identity management concepts.
 
 
 &bull; Familiarity with Nexthink Digital Employee Experience, Azure Monitor, Dynatrace, Citrix Director, and ServiceNow is a strong advantage.
 
 
 &bull; Understanding security best practices for virtual desktop platforms, including MFA, privileged access, hardening standards, and vulnerability remediation.
 
 
 &bull; Experience supporting migrations or modernization programs from legacy Citrix / on-prem VDI to cloud-based virtual desktop services.
 
 
 &bull; Experience working in an Agile / SAFe environment and contributing to continuous improvement initiatives.
 
 
 &bull; Strong analytical and problem-solving skills, with the ability to work independently in complex enterprise environments.
 
 
 &bull; Excellent communication skills with both technical and non-technical stakeholders.
 
 
 &bull; Fluent in written and verbal English
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
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Senior Virtual Desktop Engineer

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