technical support manager

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
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 Provide Level 1 and Level 2 technical support (remote and on-site if required).
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 Troubleshoot hardware, software, and network-related issues.
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 Install, configure, and maintain IT systems and applications.
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 Monitor system performance and ensure availability.
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 Escalate complex issues to senior engineers or vendors when necessary.
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 Document incidents, solutions, and technical procedures.
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 Support system upgrades, patches, and maintenance activities.
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 Assist in implementation and deployment projects.
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 Ensure SLA compliance and timely issue resolution.
 
 
 
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 </ul>
 
 Position Requirements
 
 
 
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 2&ndash;5 years of experience in technical support or IT operations.
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 Good understanding of:
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 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
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 Active Directory and user management
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 Basic virtualization concepts (VMware / Hyper-V is a plus)
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 Backup and security best practices
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 Experience with ticketing systems.
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 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
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 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Join our team as a Technical Support Engineer, where you will be at the forefront of delivering exceptional customer service by effectively diagnosing and resolving technical issues, while continuously enhancing your skills in a fast-paced environment.
 
 
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 Provide a professional first point of contact for the Customer.
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 Accurately log all incidents/inquiries in a timely and effective manner.
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 Diagnose fault-related cases both proactively and reactively using software diagnostics and other network/products utility programs.
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 Provide continual updates to the Customer and use the internal escalation process when necessary to meet contractual and performance objectives.
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 Coordinate with all necessary internal departments or vendors to achieve fault resolution within SLA definitions.
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 Resolve most incidents independently across all Services.
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 Document all troubleshooting and case management actions using the ticketing systems.
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 Ensure timely resolution by escalating to the appropriate experts and management when necessary.
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 This role may require collaboration across various departments to meet service delivery goals.
 
 
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 About You
 
 
 
 We are looking for a self-motivated individual who thrives under pressure and possesses strong problem-solving capabilities. A Bachelor&rsquo;s degree in communication engineering, along with certifications such as CCNA and preferably CCNP, will support your ability to communicate effectively and present solutions clearly in technical discussions. As a fresh graduate, your eagerness to learn and adapt will be key to your success in this role.
 
 
 
 Your professional skills:
 
 
 
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 You must demonstrate autonomy in managing your workload.
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 The ability to work efficiently under pressure is crucial.
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 Being self-motivated will drive your success in this dynamic environment.
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 Strong problem-solving skills will enable you to address and resolve customer issues effectively.
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 Proficiency in utilizing diagnostic software and tools is essential for effective fault resolution.
 
 
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 Your soft skills:
 
 
 
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 Excellent communication skills are necessary to convey technical information to non-technical stakeholders.
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 Strong presentation skills will be vital when explaining solutions and providing updates to customers.
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 A customer-oriented mindset will ensure that you prioritize the needs of the client in all interactions.
 
 
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 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
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 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
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 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
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 Professional Development: training programs and upskilling/re-skilling opportunities.
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 Career Growth: Internal growth and mobility opportunities within Orange.
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 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
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 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
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 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 Technical Support Engineer
 
 
 Reports to: QA Lead
 
 
 
 
 
 About the role We're looking for a Technical Support Engineer to be the first line of defense for platform issues across Dwelleo's bilingual real estate marketplace. You'll triage incidents, perform root cause analysis, and work closely with frontend, backend, DevOps, and AI teams to resolve and prevent problems. This role suits someone who is hands-on, methodical, and genuinely fluent with modern AI tooling to accelerate investigation and resolution.
 
 
 
 
 
 Responsibilities
 
 
 Triage, reproduce, and resolve technical issues reported by internal teams and platform users.
 
 
 Perform structured Root Cause Analysis (RCA) on incidents, documenting findings and driving preventive fixes.
 
 
 Track, prioritize, and manage issues through Jira, maintaining clean ticket hygiene and clear status communication.
 
 
 Use GitHub to inspect code, reference commits/PRs, file detailed bug reports, and collaborate with developers on fixes.
 
 
 Understand the deployment process (staging &rarr; production) well enough to identify whether an issue is environmental, configuration-related, or a code defect.
 
 
 Monitor platform health and escalate critical issues per defined SLAs.
 
 
 Leverage AI tools and agents to speed up diagnosis, log analysis, documentation, and routine support workflows.
 
 
 Maintain and improve internal runbooks and troubleshooting documentation.
 
 
 Requirements
 
 
 Working knowledge of GitHub (branches, PRs, commit history, issue tracking).
 
 
 Hands-on experience with Jira for issue tracking and workflow management.
 
 
 Solid understanding of software deployment processes and release pipelines.
 
 
 Demonstrated ability to perform Root Cause Analysis and communicate findings clearly.
 
 
 High proficiency with AI tools and agents (e.g. LLM-based assistants, AI coding/debugging tools) used to investigate and resolve issues efficiently.
 
 
 Strong written and verbal communication; ability to translate technical detail for non-technical stakeholders.
 
 
 Comfortable reading logs and basic code to localize problems.
 
 
 
 
 
 Nice to have
 
 
 Familiarity with PHP/Laravel and/or TypeScript codebases.
 
 
 Exposure to PostgreSQL/MySQL, Redis, and API-based integrations.
 
 
 Arabic/English bilingual.
 
 
 
 
 
 
 
</div>

CSI Global

<div>
 
 Job Title:
 
 Junior Civil Engineer
 
 
 
 Reports To:
 
 Senior Civil Engineer / Engineering Manager
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 About CSI Global
 
 
 
 CSI Global is a multi-disciplinary engineering and contracting group delivering advanced
 
 electromechanical, building MEP systems, testing and commissioning, contracting, construction and project management solutions
 
 across the GCC, MENA and beyond. Through our group companies, we serve the power, utilities, and infrastructure sectors with full lifecycle capabilities&mdash;from tendering and design review to execution, commissioning, and handover. We combine engineering precision with commercial excellence to power progress across complex projects in the region.
 
 
 
 Position Overview
 
 
 
 The
 
 Junior Civil Engineer
 
 provides technical support to the civil engineering team in reviewing EPC contractor civil submittals, performing engineering calculations, and assisting in the preparation of review documents and reports for the solar PV and BESS program.
 
 
 
 Key Responsibilities
 
 
 
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 Assist in the review of EPC contractor civil drawings, foundation designs, and earthworks submittals.
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 Perform basic civil and structural calculations under the supervision of the Senior Civil Engineer.
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 Prepare review comment sheets and technical transmittals for civil engineering submittals.
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 Maintain the civil engineering submittal register in coordination with the Document Controller.
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 Support the Senior Civil Engineer in drafting technical reports and design review outputs.
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 Research applicable civil codes, standards, and specifications for project requirements.
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 Assist in preparing responses to onsite RFIs related to civil engineering matters.
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 Participate in internal civil engineering coordination meetings and record action items.
 
 
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 Required Qualifications
 
 
 
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 Bachelor's degree in Civil Engineering.
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 2 to 5 years of civil engineering experience.
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 Basic proficiency in AutoCAD and Civil 3D.
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 Knowledge of structural and geotechnical engineering fundamentals.
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 Good analytical skills and attention to detail.
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 Good English written and verbal communication.
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Junior Civil Engineer

Click Group

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

Talent Acquisition Specialist

Accenture

<div>
 
 Accenture Technology:
 
 
 
 Through unmatched industry expertise, cutting-edge technologies from our ecosystem partners and startups, and the largest delivery network in the world, we deliver customized solutions to solve the most complex business challenges. With over 100 innovation hubs worldwide, we empower clients to innovate at speed and scale, transforming their businesses to stay ahead of the curve. Harness innovation, intelligence, and industry experience along with the latest technologies to create meaningful change. Visit us at www.accenture.com.
 
 
 
 The Work:
 
 
 
 Join us in creating impactful solutions that drive success! As a subject matter expert, you will collaborate with various teams to make critical decisions and manage team dynamics effectively. By engaging with multiple teams, you&rsquo;ll contribute to innovative solutions that address challenges and shape the future of the organization.
 
 
 
 Role Overview
 
 
 
 As an Oracle HCM Manager, you will lead the design and implementation of Oracle HCM Cloud solutions, with a focus on Time &amp; Labor, Absence Management, and Core HCM. You will own the functional solution end-to-end, configuring work structures, security, approvals, and Fast Formulas, while guiding clients through design decisions, testing, and go-live.
 
 
 
 Key Responsibilities
 
 
 
 
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 Lead the design and implementation of Oracle HCM Cloud solutions across key modules.
 
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 Act as the functional subject matter expert for HCM processes, including Time &amp; Labor and Absence Management.
 
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 Own system configuration end-to-end, ensuring solutions align with business requirements and best practices.
 
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 Design and implement Fast Formulas, value sets, approval rules, and business rules to support complex scenarios.
 
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 Partner with stakeholders to gather requirements and translate them into working functional solutions.
 
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 Collaborate with technical teams on integrations, data migration, and reporting.
 
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 Lead testing activities (SIT and UAT), defect resolution, and deployment support.
 
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 Support system enhancements, quarterly release impact assessments, and continuous improvement initiatives.
 
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 Ensure data accuracy, system integrity, and process standardization across modules.
 
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 Mentor team members and contribute to overall delivery quality.
 
 
 
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 Basic Qualifications
 
 
 
 
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 10+ years of Oracle HCM experience, with strong Fusion Cloud implementation background.
 
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 Hands-on expertise across Time &amp; Labor, Absence Management, and Core HCM (work structures, security, approvals, and related areas).
 
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 Strong experience in Fast Formula design and development.
 
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 Proven track record across the full implementation lifecycle: design, configure, test, deploy, and support.
 
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 Bachelor's degree in a relevant discipline.
 
 
 
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 Preferred Skills
 
 
 
 
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 Solid understanding of HR processes, policies, and transformation initiatives.
 
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 Experience in Core HR and Payroll.
 
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 Exposure to HCM Extracts, HDL and data loading, and OTBI / BI Publisher reporting.
 
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 Ability to work effectively across functional and technical teams.
 
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 Strong communication, problem-solving, and leadership skills.
 
 
 
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Oracle HCM Manager (Fusion)

CARMA

<div>
 
 CARMA
 
 is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide,
 
 CARMA
 
 empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
 
 
 
 Role Overview
 
 
 
 The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure. The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.
 
 
 The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.
 
 
 
 Role &amp; Responsibilities
 
 
 
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 Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches
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 Analyze, maintain, and implement LAN/WAN equipment and networks
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 Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs
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 Update the inventory database of all IT equipment and software licenses
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 Report issues to the global IT team for escalation
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 Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc
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 Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
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 Conduct regular security monitoring to identify any possible intrusion (e.g., hacking, etc.)
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 Research and recommend an innovative, and when applicable, automated approach for the system
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 Comply with CARMA policies and procedures and support CARMA's mission and vision
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 Perform other job-related duties as assigned by the direct manager
 
 
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 Requirements
 
 
 
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 BA/BS or Technical Level in Computer Science, CCE, or any relevant field
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 Experience as a System Administrator, Network Administrator, or similar role
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 Help Desk experience
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 Experience with networks (LAN, WAN) and patch management
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 Relevant Microsoft Certification is preferred
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 Good command of English
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 Strong knowledge of Microsoft (MS) products
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 Familiarity with various operating systems and platforms
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IT Support Technician

Explore 208+ Technical support manager in Cairo this June. Find roles across top companies and apply now to boost your career.

208 technical support manager jobs In Cairo

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Junior Civil Engineer

Talent Acquisition Specialist

Oracle HCM Manager (Fusion)

IT Support Technician