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technical support manager

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

OVERJET

<div>
 
 Lead the Future of Dentistry.
 
 
 
 Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we&rsquo;re looking for talented people to fulfill our mission: improve oral health for all.
 
 
 Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
 
 
 Simply put, there&rsquo;s no better place to accelerate your career. Come join us!
 
 
 
 The Role
 
 
 
 The Practice Operations Team is dedicated to helping clinical teams deliver the best patient care at the dentist office. We apply Overjet&rsquo;s cutting-edge dental AI in a SaaS platform so dentists can consistently identify needed patient care and better explain treatment needs with powerful AI visualizations.
 
 
 We&rsquo;re a cross-functional technical team blending backend, frontend, data engineering, machine learning, data science, and product. We work closely with sales, product, clinical, and customer success teams to rapidly iterate the Platform and delight clinicians and patients. Join us to transform both your next dentist appointment and the future of global oral healthcare!
 
 
 We are looking for a Technical Support Engineer with strong technical and interpersonal skills, who will serve as the primary Support Engineer for the Overjet IRIS Image Capture platform.
 
 
 
 Please note that this role will be paid in USD.
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to live customers via email, phone and meetings as required
 </li>
 <li>
 Utilize a combination of cloud based and open source tools and frameworks to solve complex data problems
 </li>
 <li>
 Write efficient and scalable code, ensuring code quality and adherence to best practices
 </li>
 <li>
 Troubleshoot and resolve software defects and performance issues
 </li>
 <li>
 Work cross-functionally with product, engineering, clinical and customer success teams to streamline the support processes for our IRIS customers
 </li>
 <li>
 Ability to be "on-call" on non-working hours periodically, as needed and planned for by the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent academic background in Computer Science or other related field
 </li>
 <li>
 2-5 years of experience of Software Engineering experience
 </li>
 <li>
 3+ years of SaaS experience
 </li>
 <li>
 Experience with customer support
 </li>
 <li>
 Experience with Dental Practice Management Systems and Imaging Systems (nice to have)
 </li>
 <li>
 Excellent customer-facing communication skills
 </li>
 <li>
 Excellent verbal and written communication in English is required
 </li>
 <li>
 Ability to thrive in a fast-paced, technical, and mission-focused environment
 
 
 </li>
 </ul>
 
 Our Hybrid Workplace
 
 
 
 We have a unique hybrid workplace at Overjet &mdash; which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
 
 
 Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these &ldquo;geo-hubs&rdquo; come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
 
 
 Our People Team is happy to answer any questions about what hybrid work means for your specific role!
 
 
 
 Overjet's Values
 
 
 
 <ul>
 <li>
 Excellence: Aim Higher
 </li>
 <li>
 Velocity: Quickly Deliver Results
 </li>
 <li>
 Ownership: Go the Extra Mile
 </li>
 <li>
 Win-win: Care Deeply
 
 
 </li>
 </ul>
 
 Company Recognition
 
 
 
 <ul>
 <li>
 Honored as one of the Best Places to Work by BuiltIn in 2026, 2025, and 2024!
 </li>
 <li>
 #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
 </li>
 <li>
 Named one of the TIME Best Inventions of 2024
 </li>
 <li>
 Recognized in Newsweek&rsquo;s Most Loved Workplaces in America 2024
 </li>
 <li>
 Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
 </li>
 <li>
 Recognized as one of the Top Startups of 2023 by LinkedIn
 </li>
 <li>
 Included on the definitive 2022 Forbes AI 50
 </li>
 <li>
 Featured in Bloomberg, Forbes, Fast Company, and TechCrunch
 
 
 </li>
 </ul>
 
 EEOC
 
 
 
 
 Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
 
 
 
 
 If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
 
 
 
</div>

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Be the first line of support for our customers as a Technical Support Engineer, where you will navigate challenges, manage incidents, and ensure quality service delivery&mdash;all while having the opportunity to grow your technical prowess.
 
 
 <ul>
 <li>
 Provide support to GDO Customers through the Service Excellence Process, ensuring timely and accurate responses to customer inquiries.
 </li>
 <li>
 Manage incidents and changes effectively while maintaining clear and professional communication with customers.
 </li>
 <li>
 Act as a professional first point of contact for customers and ensure consistency in service quality.
 </li>
 <li>
 Log all incidents and changes promptly and accurately to facilitate tracking and resolution processes.
 </li>
 <li>
 Utilize software diagnostics and other utility programs to proactively and reactively diagnose fault-related cases.
 </li>
 <li>
 Keep customers updated throughout the resolution process and utilize internal escalation procedures as necessary.
 </li>
 <li>
 Collaborate with internal departments and external vendors to achieve fault resolution within prescribed SLAs.
 </li>
 <li>
 Own and resolve incidents and changes from initiation through to resolution, documenting all troubleshooting actions.
 </li>
 <li>
 English fluency is a must; proficiency in French is a considerable asset.
 </li>
 <li>
 The role requires adaptability and resilience in the face of technical challenges and client expectations.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 You are a dedicated individual with a Bachelor of Science in Engineering, Telecommunications, or Computer Science, eager to learn about complex customer infrastructures and the services offered by Orange Business. You thrive in fast-paced environments and possess excellent interpersonal and communication skills, complemented by a strong customer-oriented attitude and goal-oriented mindset. Experience in networking technologies and fluency in English, along with knowledge of French, will set you apart.
 
 
 
 Your professional skills:
 
 
 
 <ul>
 <li>
 You have a strong willingness to learn and understand complex customer infrastructure and services.
 </li>
 <li>
 Your commitment to technical development drives your continuous pursuit of knowledge and skills enhancement.
 </li>
 <li>
 You are adaptable and can successfully navigate the rapid changes characteristic of a dynamic work environment.
 </li>
 <li>
 You possess a foundational understanding of relevant networking technologies and solutions.
 </li>
 <li>
 Your analytical and diagnostic capabilities enable you to effectively troubleshoot and resolve technical issues.
 
 
 </li>
 </ul>
 
 Your soft skills:
 
 
 
 <ul>
 <li>
 You excel in interpersonal communication and are able to convey complex ideas clearly and effectively.
 </li>
 <li>
 Your friendly demeanor and collaborative spirit promote a positive team environment.
 </li>
 <li>
 Your customer-oriented mindset ensures that client needs are prioritized and addressed with care.
 </li>
 <li>
 You are goal-oriented and focused on delivering results while managing challenges.
 </li>
 <li>
 You demonstrate strong problem-solving skills and can remain composed under pressure while addressing customer concerns.
 
 
 </li>
 </ul>
 At Orange, we believe in empowering our team members to be innovators and problem solvers. Joining us means you will work in a supportive and dynamic environment where your technical ambitions and curiosity are encouraged and rewarded. You'll become an integral part of a team that values collaboration and personal growth while making a meaningful impact on the customer journey.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Sumerge

<div>
 
 Sumerge's Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailor proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.&nbsp;&nbsp;&nbsp;
 </li>
 <li>
 Manage monitoring solution of all the involved layers.&nbsp;
 </li>
 <li>
 Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics
 </li>
 <li>
 Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.&nbsp;
 </li>
 <li>
 Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.&nbsp;
 </li>
 <li>
 Follow up on the financial status of the owned projects.&nbsp;
 </li>
 <li>
 Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members' roles.&nbsp;
 </li>
 <li>
 Identify training and development needs and coaches team members on achieving goals.&nbsp;
 </li>
 <li>
 Recruit and select high performers, develop talent, and recognize performance.&nbsp;
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree of Computer Science or Engineering or a related field
 </li>
 </ul>
 <ul>
 <li>
 9+ years of relevant experience&nbsp;
 </li>
 <li>
 3+ years of people management experience
 </li>
 </ul>
</div>

TechOps & Support Manager

Premier Services and Recruitment

<div>
 
 We are seeking a highly experienced and driven
 
 Business Development Manager
 
 to support and lead
 
 Market Development &amp; Technical Marketing (MDTM)
 
 activities within the petrochemical industry. The role is focused on driving market growth through technical expertise, customer engagement, and strategic market development.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Drive and execute the
 
 Market Development &amp; Technical Marketing (MDTM) strategic plan
 
 across the region in alignment with Business Management, Technology, and Global MDTM teams to support company profitability and EBITDA objectives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify and develop
 
 market opportunities
 
 through strong understanding of industry trends and customer requirements and translate them into structured and viable business cases in coordination with Business Management and Technology teams.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Provide
 
 technical and strategic support
 
 to customers to strengthen relationships and support business growth across the petrochemical value chain.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Lead and support the implementation of
 
 innovative market solutions
 
 , value propositions, and technical initiatives, including customer and internal training activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Collaborate closely with
 
 cross-functional teams
 
 (Manufacturing, Sales, Technology, Business Management, MDTM) to validate and implement new products, applications, and market solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work with regional MDTM experts across all industries to enhance
 
 customer satisfaction, market presence, and business expansion
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure full compliance with
 
 corporate legal, safety, environmental, and business policies
 
 in all activities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Chemical Engineering
 
 (mandatory).
 </li>
 <li>
 
 12 to 18 years of experience
 
 in the petrochemical industry.
 </li>
 <li>
 Strong background in roles such as:
 </li>
 <li>
 Technical Manager
 </li>
 <li>
 Business Development Manager
 </li>
 <li>
 Market Development Manager
 </li>
 <li>
 Solid experience in
 
 market development, technical marketing, and customer engagement
 
 .
 </li>
 <li>
 Strong understanding of the
 
 petrochemical value chain and industrial market dynamics
 
 .
 </li>
 </ul>
 
 
</div>

Business Development Manager – Polymers & Chemicals Industry

Banque Misr

<div>
 
 Title: Core Banking Project &amp; Digital Support Manager.
 
 
 Sector: Information &amp; Communication Tecnology.
 
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Train, develop, manage, and motivate the technical team to maintain high service levels.
 </li>
 <li>
 Monitor service standards and collaborate with the Technical Manager for improvements.
 </li>
 <li>
 Provide Technical insights to Speed up the delivery process of new features to different Bank channels and ensure Services Quality and interoperability
 </li>
 <li>
 Enhance decision making process by figuring out the most appropriate ways which save efforts and time and provide high quality features
 </li>
 <li>
 Work with end users to determine needs, perform business analysis, develop requirements, and create technical specifications.
 </li>
 <li>
 Perform complex technical tasks in areas like application development, database, and system administration.
 </li>
 <li>
 Plan, prioritize, assign, supervise, and review IT staff work, handle performance evaluations, training, and disciplinary actions.
 </li>
 <li>
 Oversee system security, logs, and performance issues.
 </li>
 <li>
 Ensure timely resolution of Help Desk calls, monitor service quality, and develop standards for managing calls.
 </li>
 <li>
 Stay updated with new and existing programming languages, software, applications, databases, and hardware through various learning methods.
 </li>
 <li>
 Plan the Projects depending on each project priority and criticality to cope with IT Management Vision.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Competencies
 
 
 
 <ul>
 <li>
 Good knowledge of Oracle Data base and WebLogic functionality.
 </li>
 <li>
 Developing talent and Interpersonal skills.
 </li>
 <li>
 Project management
 </li>
 <li>
 Strategic planning and advanced leadership skills.
 </li>
 <li>
 Agile Project Management.
 </li>
 <li>
 Good Knowledge in Java Technology especially in Spring Boot Framework.
 </li>
 <li>
 Must Have one of the following Certificates: PMP , Prince2,ITIL
 </li>
 <li>
 Preferred to have master's degree in computer science, Information Technology or another relevant Field.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or other relevant degree from a recognized University.
 </li>
 <li>
 Minimum of 11 years&rsquo; experience in Core Banking System Support.
 </li>
 <li>
 Banking Experience is a must.
 </li>
 <li>
 Fluent in both written and spoken English languages.
 </li>
 </ul>
</div>

Core Banking Project & Digital Support Manager

Explore 855+ Technical support manager in Cairo this May. Find roles across top companies and apply now to boost your career.

855 technical support manager jobs In Cairo

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Business Development Manager – Polymers & Chemicals Industry

Core Banking Project & Digital Support Manager