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technical support manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>IT Field Support Manager
</div></div><div><div>Ref #
</div><div>224424
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 15-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Hamad International Airport is seeking a highly skilled <b>IT Field Support Manager</b> to lead our tech support operations and empower seamless business performance. Lead the team that keeps our technology running strong. Be the backbone of operational success, keep people connected, systems running, and business thriving. If you thrive in a dynamic environment, possess excellent communication skills, and have a proven track record and can help us to achieve this ambition by:</p><ul><li> Lead and manage a team providing 24x7 Customer Support across HIA, DIA and other facilities within HIA premises.</li><li> Accountable for 24x7 on-site customer support at HIA and DIA facilities for end-user infrastructure, passenger processing systems, security systems and digital systems.</li><li> Ensure Service Level Agreements (SLA) are met and a high degree of customer satisfaction is achieved and maintained.</li><li> Accountable for providing support for executive operating out of HIA premises and manage escalation to ensure timely service.</li><li> Provide guidance and technical support for challenging issues and problems, and act as a mentor to the team.</li><li> Regularly evaluate service quality to eliminate recurring issues and minimize the downtime of Service delivered to end users.</li><li> Accountable for establishing adequate controls related to IT end-point infrastructure to ensure they are deployed and managed in a secure environment.</li><li> Ensure IT end-point infrastructure is compliant to patching levels and standard applications/ services as defined by QR Group IT and non-standard applications are identified and removed from the environment.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b><b>About you:</b></p><ul><li> Bachelor&rsquo;s Degree or Equivalent with Minimum 6 years of job-related experience. Work experience in Airport or Airline would be desirable.</li><li> Certification and or good understanding of ITIL Service Management or ISO 20000 best practices.</li><li> Certification and or good understanding and working knowledge of Project Management principals and processes</li><li> Knowledge of end users computing tools and technologies, Microsoft and CUTE products</li><li> Excellent communication and presentation skills and proven ability to effectively interact with team members, Business Units, and peers, earning their trust and establishing credibility, command of English Language</li></ul><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=224424</div></div></div></div></div></div></div></div>

IT Field Support Manager

Spendwisor

<p><b>Job Summary</b><br/>We are looking for a <b>Merchant Integration &amp; IT Support Specialist</b> to assist with merchant onboarding, coordinate system integrations, and provide general IT support. The role requires someone with strong coordination and communication skills, a good grasp of technical workflows, and the ability to support merchants and internal teams effectively.</p><p><b>Key Responsibilities</b></p><ul><li>Coordinate with merchants during setup, testing, and activation of payment integrations.</li><li>Provide first-level technical support for integration and connectivity issues.</li><li>Assist in troubleshooting IT-related issues across internal systems and tools.</li><li>Review technical readiness checklists and ensure merchants meet integration requirements.</li><li>Track progress of integrations and maintain detailed documentation and reports.</li><li>Work with internal teams to ensure smooth operation and timely issue resolution.</li><li>Support internal IT processes such as account setup, system access, and basic troubleshooting.</li><li>Identify recurring technical issues and suggest process improvements.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>1&ndash;3 years of experience in technical support, merchant onboarding, or system integration coordination.</li><li>Basic understanding of APIs, web or mobile app workflows, and general IT systems.</li><li>Strong troubleshooting and coordination skills.</li><li>Excellent English communication skills, both written and spoken.</li><li>Familiarity with tools like Postman, Jira, or ticketing systems is an advantage.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field preferred.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,500.00 - QAR4,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you hold a Bachelor&rsquo;s degree in IT, Computer Science, or a related field?</li><li>Do you have experience in technical support?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul>

Merchant Integration & IT Support Specialist

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations, ensuring the reliability, security, and efficiency of infrastructure, systems, and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations, enhancing guest experiences, and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments, manages support tasks, and helps implement the hotel&rsquo;s IT strategy in line with business goals.
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 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the planning, implementation, and maintenance of the hotel&rsquo;s IT infrastructure, including networks, servers, hardware, and software systems.
  </li>
  <li>
   Support critical hotel systems such as:
  </li>
  <ul>
   <li>
    Property Management System (e.g., Opera)
   </li>
   <li>
    Point of Sale systems (e.g., MICROS)
   </li>
   <li>
    Key card access systems
   </li>
   <li>
    IP telephony and voicemail
   </li>
   <li>
    CCTV and surveillance
   </li>
   <li>
    Guest Wi-Fi and HSIA platforms
   </li>
  </ul>
  <li>
   Enforce cybersecurity protocols, ensuring regular data backups and that disaster recovery plans are tested and maintained.
  </li>
  <li>
   Provide day-to-day IT support across all departments, troubleshooting issues to minimize downtime and optimize productivity.
  </li>
  <li>
   Liaise with external IT vendors, service providers, and corporate IT teams to coordinate support and system upgrades.
  </li>
  <li>
   Train staff on IT systems usage, cybersecurity awareness, and adherence to IT policies and procedures.
  </li>
  <li>
   Assist with IT budgeting, procurement processes, and maintenance of accurate asset inventories.
  </li>
  <li>
   Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
  </li>
  <li>
   Ensure compliance with local data protection laws, industry regulations, and internal IT standards.
  </li>
  <li>
   Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   3&ndash;5+ years of experience in IT management, preferably in hospitality.
  </li>
  <li>
   Strong knowledge of hospitality software systems (e.g., Opera PMS, MICROS POS, key card systems).
  </li>
  <li>
   Proven experience managing networks, servers, Windows environments, and cloud services.
  </li>
  <li>
   Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
  </li>
  <li>
   Strong leadership, communication, and project management skills.
  </li>
  <li>
   Ability to manage vendors, budgets, and strategic IT initiatives.
  </li>
 </ul>
</div>


Assistant IT Manager

FRIENDS MANPOWER RECRUITMENT

<p><b>Duties &amp; Responsibilities:</b></p><p>1. Manage IT Support team and report to Asst. IT Manager</p><p>2. Attend all ERP related issues from end users and log complaint to the service providers, if required.</p><p>3. Hardware asset control in the Mall (Keep minimum hardware assets, Numbering the assets, keep log book for the assets)</p><p>4. Anti-virus management (Maintain the domain as &lsquo;virus free&rsquo; always&hellip;)</p><p>5. Keep a hand book, in which log all the issues / Complaints registering from the end users and fix the issues one by one. All the calls must be recorded in this and its track record should be maintained with proper vendor / application name on it.</p><p>6. Backup taking to external devices and it keep it safe and secure</p><p>7. Follow up with service providers to fix all the issues in time.</p><p>8. Preparation of LPOs and invoice submitting/ tracking.</p><p>9. Coordinate with Accounts Dept. to do the payments in time.</p><p>10. Filing the documents.</p><p>11. Core Level network maintenance.</p><p>12. Create and maintain ERP user IDs according to the user designation.</p><p>13. Training for cashiers and clerk ID creation for them.</p><p>14. Partial stock taking / Processing, according to the instruction.</p><p>15. Software and Patch updating for all the network clients.</p><p>16. Maintain Daily work Log, and prepare Weekly report (on Friday), monthly report (on each 30) and submit it to Asst.</p><p>Manager.</p><p><b>Skills:</b></p><ul><li>Management and supervisory skills</li><li>Ability to install and administer computer</li><li>Hardware, software and networks</li><li>Team building skills</li><li>Analytical and problem solving skills</li><li>Decision making skills</li><li>Effective verbal, presentation and</li><li>Listening communications skills</li><li>Effective written communications skills</li><li>Computer skills including the ability to operate computerized accounting, Spreadsheet, word-processing, graphics, and programs at a highly proficient level.</li><li>Stress management skills</li><li>Time management skills</li></ul><p><b>Important Notes:</b></p><ul><li>The Candidates Age should not exceed More than 30 years.</li><li>The Candidates must have a minimum of 3 years of experience.</li><li>Applicants who can join us immediately are preferred</li><li>The salary range for this position is between <b>QR 3,000 and QR 5,000 </b>per month.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR5,000.00 per month</p>

IT Coordinator

Candidzone

<p>We Are Hiring!</p><p><b>IT Support Staff </b></p><p><b>Duration- </b>1 month</p><ul><li>* Data network (LAN) cabling, installations, and testing.</li><li>* Fiber cable laying, splicing, and testing.</li><li>* TV signaling (RF) network cabling, installation, and use of related testing equipment.</li><li>* CCTV camera installations.</li><li>* Must have valid QID and immediate joiners</li></ul><p>Job Types: Full-time, Temporary, Contract<br/>Contract length: 1 month</p>

IT Support Staff

GEMS WELLINGTON SCHOOL - QATAR

<p><b>Job Purpose:</b> As an Assistant IT Support Technician, you will provide day-to-day technical support for our employees, assisting with hardware, software, network issues, and other IT-related tasks.</p><p><b>Reports to:</b> ICT Manager (dotted line to MSO)</p><p><b>Key Responsibilities:</b></p><p>IT Technical and Audio-Visual Support:</p><ul><li>Installation and configuration of devices such as computers, laptops, printers, iPads, IWB screens, projectors, multimedia products, and any other IT related equipment.</li></ul><ul><li>Set up user accounts, emails, office applications and other software on end user devices.</li></ul><ul><li>Respond to IT support tickets, phone calls, emails, walked in queries or in person.</li></ul><ul><li>Assist users in resolving technical problems with desktops, laptops, printers, mobile devices, iPads and other IT related equipment.</li></ul><ul><li>Assist in routine maintenance of devices and updates of software, hardware, and other IT related systems.</li></ul><ul><li>Provide assistance to users regarding applications, software, and hardware functionalities.</li></ul><ul><li>Maintain documentation for IT issues, resolutions, and any ongoing maintenance processes, repairs and audit activities.</li></ul><ul><li>Troubleshooting network connectivity issues, including Wi-Fi, connections.</li></ul><ul><li>Perform other duties and tasks as assigned by the IT Manager.</li></ul><ul><li>Oversee the management, organisation and set-up of audio-visual requirements for school assemblies, parent meetings, awards ceremonies, school engagement sessions etc.</li></ul><p><b>Skills and Qualifications:</b></p><p><b>Education:</b></p><ul><li>Minimum diploma or higher diploma in Information Technology, or a related field.</li></ul><ul><li>Strong knowledge of computer hardware, operating systems (Windows, macOS, IOS), and common software applications (Microsoft Office, teams, SharePoint, etc.).</li></ul><p><b>Certifications:</b></p><ul><li>Industry certifications like Microsoft, CompTIA or other IT-related certifications related to technical support.</li></ul><p><b>Experience:</b></p><ul><li>Ideally a minimum of 3 years of experience in a similar IT support role within a reputable organization, preferably in a multicultural work environment.</li></ul><ul><li>Willing to work after-hours, weekends and holidays when required for system updates, projects, schedule tasks or urgent issues.</li></ul><p>Job Type: Full-time</p>

Assistant IT and Audio-Visual Technician

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 <br/>
 <br/>
 This Position reports to:
 <br/>
 <br/>
 Local Division Mrktn &amp;SalesMgr, QA Clstr
 <br/>
 <br/>
 <strong>
  Your Role and Responsibilities:
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for sales of products/systems/services within a designated Dukhan Industrial City (DIC) and offshore in accordance with strategy. Build long term customer relationships and manage resolution to specific customer needs and issues. Identify and develop sales opportunities.
 <br/>
 <br/>
 The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service that exceeds their expectations.
 <br/>
 <br/>
 The work model for this role (onsite)
 <br/>
 <br/>
 This role is contributing to Process Automation Business Area based in
 <strong>
  Doha, Qatar
 </strong>
 .
 <br/>
 <br/>
 <strong>
  You will be mainly accountable for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Relationship Management: Handle technical requests, build strong relationships at all levels, and proactively support customers by anticipating their needs and ensuring satisfaction.
  </li>
  <li>
   Collaboration &amp; Coordination: Work closely with internal teams and Account Managers to deliver timely offers, identify growth opportunities, and coordinate resources to overcome obstacles.
  </li>
  <li>
   Service Delivery &amp; Performance: Manage service contracts, ensure timely delivery and compliance with KPIs, track performance metrics, and communicate progress to stakeholders.
  </li>
  <li>
   Sales &amp; Value Expansion: Identify sales opportunities, support pre- and post-sales processes, suggest upgrades, reduce support costs, and ensure 100% contract renewals while demonstrating the value of services delivered.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications for the Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Educational: Graduate in Electrical/Automation Engineering (preferably electrical automation).
  </li>
  <li>
   Experience and Process Automation Industry Background: Over 8 years of experience in process automation or the Oil &amp; Gas industry onshore and offshore for process automation, including 5+ years either in Technical Account Management or Technical Lead or Engineering/Service Lead roles in Process Automation business is a Must-Have. (Candidates who work currently in Sales Manager roles and have a previous experience as Technical Lead or Engineering/Service Lead roles in process automation can be considered).
  </li>
  <li>
   Technical Process Automation Expertise: Strong hands-on technical experience with DCS, Safety Systems (ESD/FGS), SCADA/RTU, PMS/ELICS is a Must-Have along with ABB or other OEM systems; deep knowledge of ABB solutions including Legacy Systems (Infi90, Freelance), ICSS (AC800M/AC800MHI), and Instrumentation.
  </li>
  <li>
   Skills &amp; Communication: Proficient in industrial communication protocols (Modbus RTU/TCP, OPC, Profibus, Profinet, FF), with the ability to understand customer needs and propose timely solutions; fluent in English with strong interpersonal and communication skills.
  </li>
  <li>
   ABB Product Knowledge: Familiarity with ABB Energy Industries&rsquo; offerings in other process industries is a Preferred-to Have.
   <br/>
   <br/>
  </li>
 </ul>
 More about us
 <br/>
 <br/>
 We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
 <br/>
 <br/>
 What we believe IN
 <br/>
 <br/>
 At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
 <br/>
 <br/>
 Write the next chapter of your ABB story.
 <br/>
 <br/>
 <br/>
 <br/>
 <br/>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>


Technical Account Manager - DIC and Offshore

Explore 2451+ Technical support manager in Doha this November. Find roles across top companies and apply now to boost your career.