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technical support manager

Howard University Hospital

<div><h2 class="jobSectionHeader"><b>Desktop Support Manager</b></h2><p><b>
Howard University Hospital &ndash; Washington, DC</b></p><h3 class="jobSectionHeader"><b>
Role Summary</b></h3><p>
Howard University Hospital is seeking an experienced <b>Desktop Support Manager</b> to lead and oversee the daily operations of our Desktop Support team. This role is responsible for ensuring reliable and responsive technical support services that enable hospital operations, clinical care, and administrative functions.</p><p>
The Desktop Support Manager provides leadership, operational oversight, and advanced technical expertise while managing a team responsible for supporting enterprise desktop systems, mobile devices, and end-user technology across the hospital. The position works closely with Service Delivery, Endpoint Management, and other IT teams to ensure timely incident resolution, service quality, and continuous improvement of desktop support services.</p><p>
This is a leadership role in a fast-paced healthcare environment where dependable technology support is critical to operational continuity and patient care.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Lead and manage the daily operations of the Desktop Support team supporting hospital staff, faculty, and administrators</li><li>
Supervise technical staff and team leads, including hiring, coaching, performance management, and workload distribution</li><li>
Monitor ticket queues, prioritize incidents, and ensure timely resolution in accordance with service expectations</li><li>
Partner with Service Delivery and other IT teams to coordinate escalations and cross-team issue resolution</li><li>
Analyze desktop support trends and metrics to improve service delivery and operational efficiency</li><li>
Lead desktop support initiatives and projects in collaboration with IT leadership</li><li>
Assist in developing departmental operating and capital budgets</li><li>
Implement and maintain service management practices aligned with ITSM/ITIL frameworks</li><li>
Coordinate with Endpoint Management teams on imaging, patching, and endpoint security</li><li>
Provide advanced troubleshooting support for complex technical issues affecting desktop systems and applications</li><li>
Maintain working knowledge of enterprise hospital applications, networks, and services</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Bachelor&rsquo;s degree in Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience</li><li>
Demonstrated leadership and supervisory experience managing technical support teams</li><li>
Experience supporting Windows and macOS desktop operating systems</li><li>
Experience with mobile device platforms and enterprise endpoint environments</li><li>
Strong troubleshooting and problem-solving skills in enterprise technology environments</li><li>
Excellent communication and interpersonal skills with the ability to support both technical and non-technical users</li><li>
Experience managing complex workloads and competing priorities</li><li>
Demonstrated ability to foster a collaborative and customer-focused team environment</li><li>
Experience with ITSM or ITIL service management practices</li><li>
Experience supporting IT services in a hospital, healthcare, or higher education environment preferred</li></ul><h3 class="jobSectionHeader"><b>
About Howard University Hospital</b></h3><p>
Howard University Hospital is a leading academic medical center located in Washington, DC. As the nation&rsquo;s only teaching hospital on the campus of a historically Black university, the hospital has a long tradition of excellence in patient care, medical education, and community service.</p><p>
Our employees are dedicated to advancing health equity, improving patient outcomes, and supporting a collaborative healthcare environment that values innovation, integrity, and service.</p><h3 class="jobSectionHeader"><b>
What We Offer</b></h3><ul><li>
Competitive and comprehensive benefits package</li><li>
Medical, dental, and vision insurance</li><li>
Retirement savings plans</li><li>
Paid time off and holidays</li><li>
Professional development and career growth opportunities</li><li>
A collaborative mission-driven healthcare environment</li></ul><h3 class="jobSectionHeader"><b>
Pay + Schedule</b></h3><p><b>
Location:</b> Howard University Hospital &ndash; Washington, DC<br>
<b>Department:</b> IT Technology Services<br>
<b>Reports To:</b> Infrastructure Manager<br>
<b>Status:</b> Full-Time<br>
<b>FLSA Status:</b> Exempt</p><p>
Salary will be determined by the Compensation Department based on experience, education, internal equity, and other relevant factors.</p><h3 class="jobSectionHeader"><b>
Compliance Statements</b></h3><p><b>
Culture of Care</b></p><p>
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.</p><p><b>
Equal Opportunity Employer</b></p><p>
Howard University Hospital is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law.</p><p><b>
Reasonable Accommodation</b></p><p>
Howard University Hospital is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. If you require an accommodation during the application or interview process, please contact the Human Resources Department at HUHLA@huhosp.org.</p><p><b>
Pay Transparency</b></p><p>
Salary ranges listed in job postings reflect the expected compensation range for the position and are provided in accordance with applicable pay transparency laws. Final compensation is determined based on experience, education, internal equity, and other relevant factors.</p><p><b>
Disclaimer</b></p><p>
The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.</p></div>

Desktop Support Manager

OPEXUS

<div><h2 class="jobSectionHeader"><b>Technical Support Engineer</b></h2><p>
The <b>Technical Support Engineer (T2)</b> is a specialized technical resource within Casepoint&rsquo;s Government team, focused on providing high-level technical support for our suite of government applications. This role ensures the technical stability, performance, and availability of the software platforms that government agencies rely on to fulfill their mandates. As a Tier 2 engineer, you will resolve escalated technical incidents that require deep system investigation and administrative configuration.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do:</b></h3><h4 class="jobSectionHeader"><b>
Application &amp; System Support</b></h4><ul><li><b>
System Stability &amp; Service Recovery</b>: Diagnose and resolve &quot;jobs pending&quot; or &quot;jobs failing&quot; incidents by performing targeted application service restarts (IIS) within hosted customer environments to restore platform functionality.</li><li><b>
Legacy Data Ingestion Support</b>: Facilitate cloud-based data setup and EDR (Electronic Data Retrieval) uploads for customers maintaining legacy versions, ensuring successful data availability within the platform.</li><li><b>
Service &amp; Performance Management</b>: Actively monitor and administer Casepoint applications, including running performance and capacity reports to diagnose and resolve failed processes.</li><li><b>
Technical Configurations</b>: Execute technical setups for API installations and platform integrations for government workflows.</li><li><b>
Advanced Troubleshooting</b>: Troubleshoot, research, diagnose, and resolve escalated incidents where standard front-end interventions are insufficient.</li><li><b>
Identity &amp; Access Support</b>: Configure SAML/SSO for hosted environments, including troubleshooting lockouts and managing the placement of Pay.gov and Login.gov certificates.</li></ul><h4 class="jobSectionHeader"><b>
Government Software Expertise &amp; Administration</b></h4><ul><li><b>
Technical Subject Matter Expert</b>: Act as the primary technical expert on Casepoint solutions, advising both internal teams and government customers during complex issue resolution.</li><li><b>
Administrative Access Recovery</b>: Manage high-level security overrides, including unlocking administrative accounts and performing password resets for users locked out of FX and Pal configuration applications.</li><li><b>
End-User Technical Support</b>: Respond to end users on technology-related issues and questions, capturing detailed information regarding the issue and resolutions in the ticket tracking system.</li><li><b>
Incident Lifecycle Management</b>: Work directly with customers to reproduce technical issues, capturing detailed diagnostic information to develop comprehensive root cause analyses.</li><li><b>
Platform Evolution</b>: Stay up-to-date on skills and knowledge with new developments across the Casepoint platforms.</li><li><b>
Testing &amp; Evaluation</b>: Participate in the testing and evaluation of Casepoint applications and outside utilities to provide input on system integration.</li></ul><h4 class="jobSectionHeader"><b>
Strategic Leadership &amp; Coordination</b></h4><ul><li><b>
Project Leadership</b>: Provide technical leadership during meetings with Customer Success Managers and Project Managers to iron out technical details and help them track project progress.</li><li><b>
Cross-Functional Collaboration</b>: Coordinate with internal teams (Information Services, Product, Customer Services) to ensure system issues are resolved in a timely manner.</li><li><b>
Communication Management</b>: Manage internal and cross-departmental communication for given projects, including email responses and follow-ups.</li><li><b>
Operational Flexibility</b>: Perform day-to-day task technical support needs and other duties as assigned to support the evolving needs of government customers.</li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Bring to the Team:</b></h3><ul><li><b>
Education</b>: Degree in Computer Science, Information Technology, or an equivalent combination of education and experience.</li><li><b>
Specialized Knowledge</b>: Demonstrated familiarity with the technical requirements of supporting government-specific software.</li><li><b>
Technical Proficiency</b>: Proven ability to diagnose and resolve complex incidents involving web servers (IIS), database queries, and identity providers (SAML/SSO).</li><li><b>
Communication</b>: Exceptional oral and written communication skills with the ability to lead technical discussions with government clients.</li><li><b>
Citizenship</b>: <b>US Citizenship (non-dual)</b> is required by government contract.</li><li><b>
Clearance</b>: Ability to obtain and maintain a <b>Public Trust</b> or higher clearance.</li></ul><p><b>
Work Location &amp; Flexibility:</b></p><p>
We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we&rsquo;re not able to consider your application at this time.</p></div><p></p>

Technical Support Engineer

adroitts

<p><b>adroitts</b> is a fast-growing IT solutions company that helps businesses adapt and grow in a continuously evolving market. Our tailor-made technological solutions are perfectly aligned to our client&rsquo;s business goals and objectives. we strive to be a long-term trusted and reliable partner for our customers organization to help overcome IT challenges. Our solutions, methodologies and implementations are designed with customer centric focus and customers ROI. We pride ourselves in our employees feeling welcomed, valued, and involved.</p><p><b>Technical Support Engineer &ndash; Division of International Finance </b></p><p><b>Position Description</b></p><p>The Technical Support Engineer Participates in evaluating, testing, deploying, and troubleshooting network systems to provide end-user support. Participates in performing back-end maintenance activities such as inventory management, software upgrades, and network maintenance to ensure systems operate correctly with minimal interruption. Supports the translation of customer support inquiries into technical requirements and in developing plans for the resolution of issues using broad knowledge of the Board's and division's technology environment.</p><p><b>Position Requirements</b></p><p>Candidates should have knowledge of PC desktop software and hardware, to <b>include experience with: ServiceNow, Windows active directory, installing and supporting PC software, basic PC troubleshooting, PC imaging, and on-site and remote end user help desk support.</b> Ability to work in a team environment, strong customer service orientation, oral and written communication skills, attention to detail, and interest in analyzing and solving end user problems are required. <b>Experience with ServiceNow, Linux, and iOS is required.</b></p><p>Position requires full-time (Mon-Fri) <b>on-site support</b> of desktop workstations and end-user support for the Division of International Finance. This support includes but is not limited to: imaging PC&rsquo;s, installing PC software, upgrading and replacing PC hardware, relocating hardware, basic and advanced troubleshooting, and assisting with help desk support. Grade level will be determined based on years of related experience, educational background, or an equivalent combination of training and related experience. Specific duties and responsibilities include:</p><ul><li>With extensive guidance, provides information technology technical support to customers/clients on small-scale efforts. Supports the translation of customer support inquiries into technical requirements.</li><li>May troubleshoot incidents from their start through their resolution. Participates in the development of plans for the resolution of issues and/or development of solutions using broad knowledge of the Board&rsquo;s and division&rsquo;s technology environment.</li><li>Supports the development of high quality, error free work products that go to clients and helps to communicate technical terms to them to provide guidance and/or summarizes complex data information in a succinct and compelling manner.</li><li>Participates in the installation, modification, enhancement and/or management of systems and network resources.</li><li>With extensive guidance, acts in the event of system failure, due to an error, to restore the operation of software systems. Participates in performing network maintenance on small-scale efforts to ensure systems operate correctly with minimal interruption.</li><li>Participates in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Supports providing corrective and preventative maintenance to systems to anticipate and safeguard the occurrence of issues. Develops foundational knowledge of Board security standards around system access control.</li><li>Has foundational knowledge of Federal policies and guidelines that govern the confidentiality, integrity, and availability of systems and information management. Stays up to date on IT security trends to recommend security enhancements.</li><li>Has expert knowledge of Federal policies and guidelines that govern the confidentiality, integrity, and availability of systems and information management. Stays up to date on IT security trends to recommend security enhancements.</li><li>Participates in the usage of modern programming languages (i.e., scripting), development tools, and development systems to contribute to the design, development, and implementation of solutions to improve technology efficiencies.</li><li>Supports the identification of defects in software functionality to support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Develops foundational knowledge on variety of technology platforms as it relates to functionality (e.g., upgrades, patches, and new requirements).</li><li>Participates in the installation and/or maintenance of distributed processing systems.</li><li>Supports more senior staff in developing system access profiles by using end-user requirements and the level of information needed for a given job role.</li><li>Participates in the implementation of IT frameworks based on user requirements for small-scale efforts.</li><li>Supports the development of product designs to provide input on functional requirements, product designs, schedules, or potential problems for users. May analyze business needs and software requirements to determine feasibility of design within time and cost constraints.</li><li>Has foundational knowledge of evolving trends in technology to assist in developing innovative approaches that deliver value. Participates in researching technologies that might enhance user experience and provides results.</li></ul><p>We are looking forward to hearing from you!</p><p>Best,</p><p>adroitts</p><p>Pay: $60.00 - $65.00 per hour</p><p>Work Location: In person</p>

Rippling

<div><h2 class="jobSectionHeader"><b>About Rippling</b></h2><p></p><p><br>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p></p><p><br>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p></p><p><br>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p></p><p><br>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><p></p><p><b><br>
About the team</b></p><p>
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</p><p></p><p><br>
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</p><p></p><p><br>
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.</p><p></p><p><b><br>
What you will do</b></p><ul><li>
This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management.</li><li>
Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.</li><li>
Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin).</li><li>
Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors.</li><li>
Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.</li><li>
Responsible for supporting our Rippling customers and resolving issues related to our products.</li><li>
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</li><li>
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.</li><li>
De-escalate and resolve issues by leveraging platform and industry expertise.</li><li>
Become a product expert - you'll be a go-to resource for both customers and coworkers.</li><li>
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</li><li>
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.</li></ul><p></p><p><b><br>
What you will need</b></p><ul><li>
Bachelor's degree</li><li>
1-4 years of customer support experience in a Technical Support domain and should have:</li><li><div><ul><li>
Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications</li><li>
Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals</li><li>
Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting</li><li>
Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages</li><li>
Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts</li><li>
Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise</li></ul></div></li><li>
Time management skills and ability to prioritize</li><li>
Flexibility with changing job duties and responsibilities</li><li>
Organizational skills and experience improving processes</li><li>
Excellent communication skills, both written and verbal (in English) in a technical environment</li><li>
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.</p><p></p><p><br>
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</p><p>
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.</p><p></p><p><br>
#li-remote</p><p></p><p><b><br>
The pay range for this role is:</b></p><p>
21.00 - 23.00 USD per hour (US Tier 2)</p><p>
20.00 - 22.00 USD per hour (US Tier 3)</p><p><b>
This position is a non-exempt, full-time, hourly position with eligibility for overtime</b></p></div>

Technical Support Specialist, Identity Management

<div><p>ECS is seeking an <b><i>IT Support Lead</i></b> to work in our <b><i>Washington, DC </i></b>office. <b>Please Note:</b><b> This position is contingent upon contract award.</b></p>
<p>
</p><p>ECS is seeking an IT Support Lead to supervise and modernize day-to-day IT support operations at the SEC. While this role involves traditional support leadership&mdash;managing technicians, handling escalations, and meeting SLA targets&mdash;the SEC is looking for a leader who will actively drive automation and AI adoption within the support function. The future of IT support at the SEC is one where AI-powered chatbots handle routine requests, automated workflows resolve common issues without human touch, and data analytics identify patterns that prevent repeat incidents.</p>
<p>
</p><p>You will lead a team of support technicians while partnering with the Solutions Engineers and Knowledge Managers to implement intelligent self-service portals, automated ticket routing, and predictive support tools. You are expected to be a hands-on leader who can both manage people and implement the automation tools that will transform how support is delivered.</p>
<div>
</div><p><i>General Description of Benefits</i></p>
Requirements:
<ul><li>7+ years of IT support experience with at least 2 years in a lead or supervisory role</li>
<li>Experience implementing support automation&mdash;chatbots, automated ticket routing, self-service portals, or automated resolution workflows</li>
<li>Strong knowledge of ServiceNOW (or equivalent ITSM platform) including workflow design and automation capabilities</li>
<li>Experience using data and analytics to identify trends, reduce ticket volume, and improve first-call resolution rates</li>
<li>Proven ability to manage and develop support teams of 10+ personnel</li>
<li>Strong knowledge of Windows, Office 365, enterprise applications, and standard enterprise IT support tools</li>
<li>Customer-service orientation with excellent communication skills for interfacing with government end users</li>
<li><b><i>Active Secret clearance or ability to obtain; U.S. citizenship required</i></b></li>
<li><b><i>Bachelor's degree in Information Technology or related field. Equivalent combination of education and 10+ years of IT support experience accepted.</i></b></li>
</ul>
<br>
Req Benefits:
<div>https://ecstech.com/careers/benefits/&quot;&gt;https://ecstech.com/careers/benefits/</div></div>

IT Support Lead

Amtrak

<div><p><b>Your success is a train ride away!</b></p><p>
As we move America&rsquo;s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.</p><p></p><p><b><br>
Are you ready to join our team?</b></p><p>
Our values of &lsquo;Do the Right Thing, Excel Together and Put Customers First&rsquo; are at the heart of what matters most to us, and our Core Capabilities, &lsquo;Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety &amp; Security&rsquo; are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2></div><div><p>
The Sr. Manager, IT Systems Design &amp; Development owns one or more IT processes within one technical area. The position manages services provided to one or more internal and external customer(s). The Senior Manager IT, Systems Design &amp; Development will be working on multiple projects as a technical delivery team owner, and sometimes as a project leader while managing matrixed resources. This position will have responsibility for systems administration and security and support. Senior Managers within the Systems Design &amp; Development job family work closely with various team members to understand the business requirements that drive the analysis and design of quality technical solutions.<br>
<br>
The Amtrak SAP echo system is tightly integrated with business and IT strategies and in compliance with the organization&rsquo;s architectural standards. Sr. Managers IT, Systems Design &amp; Development participate in the Full Systems Development Life Cycle. The Sr. Manager is responsible for implementing and supporting application software which is delivered on time and within budget. The Senior Manager IT, Systems Design and Development will possess a solid understanding of management and integration methodologies. The manager will have responsibility for overall technical SAP Platform engineering. Thus, they will be responsible for capacity planning, disaster recovery, system performance, and technical monitoring. They will also drive the technical tasks for our Major SAP Program cutovers and be responsible for driving cloud governance across our growing cloud SAP echo system.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><div><ul><li>
Work with Release Manager and Functional teams in creating schedule of annual maintenance activities.</li><li>
Regularly partner with Release Manager to make sure upcoming activities are adequately supported as well as make sure communications across the various organizations occurring.</li><li>
Will strengthen Lifecycle ownership through collaboration with various stakeholders including GRC and Cyber Security and the Product Owners to make sure landscape wise we are up to date software, OS, middleware, and Database and resolve critical vulnerabilities in a timely manner as well as communicate outages. Also, this resource will partner with our GRC and business users to make sure we have clean Segregation of Duties rules and no unmitigated violations.</li><li>
Serve as accountable owner for our Technical SAP Standards including Technical Architecture, RTO/RPO, cutover bridge leadership, SLA governance, Disaster Recovery setup and testing, Landscape/Transport strategy, and overall SAP NS2/RISE governance.</li><li>
Will need to serve as gatekeepers in enforcing controls across both ECC and S4 in a TBD environment thus will need to create efficient processes for their team members to uphold key controls and governance.</li><li>
Drive ownership and responsibility for SLA oversight, and technical cutover leadership during major releases and migrations across our SAP echo-system.</li><li>
Along with various stakeholders, one will meet with our various SAP Product Owners monthly and where needed implement process/focus items.</li><li>
Will be transitioning technical support for the S4 project in the hyper care phase to regular run support to our Tier 2 support vendor. Providing cross-training/documentation will be a key activity.</li><li>
Look/groom team members who can fill in/take over in the future.</li><li>
Provide oversite to all capital project activities done by the technical resources and where needed make priority decisions.</li><li>
Responsible person will make sure all engineering resources are keeping their Work Items on the Intake/Jira Kanban board are up to date.</li><li>
Sr. Manager will be accountable for team project deliverables, delivery quality and on time.</li><li>
Hold team meetings with the Engineering resources via Teams and document meeting minutes.</li><li>
Conduct regular 1-1&rsquo;s and perform annual reviews for each of the direct reports.</li><li>
Onboard/Offboard resources as appropriate and request necessary access.</li><li>
Make sure skill-wise across the technical areas that have the right resources at a technical/attitude perspective.</li><li>
Work with the Sr Technical Operating resource to make sure cross-training is occurring on CAPEX projects to ensure support post hyper care is successful.</li><li>
Work with the Technical capital project resources to make sure new documentation/adjustments of diagrams is occurring.</li><li>
Make sure there is regular representation on the scheduled calls.</li><li>
Engages with various stakeholders to create Roadmaps in the SAP ecosystem. Overall, they can partner with the Product Owners and Architecture and drive quality project deliverables.</li><li>
Can speak to a broad audience on SAP issues whether on Project or Architectural meetings.</li><li>
Make sure we are staying current on Application, Operating Systems, Database patches, and versions on the Project landscapes.</li><li>
Support any Financial Audit requests as they arise in a timely manner.</li><li>
Work with Cyber Security to resolve major vulnerabilities in a timely manner.</li><li>
Work Incident&rsquo;s/Change Requests/Problems/Service Requests in a timely manner, this person is the first level contact for major Incidents during hyper care and cutover.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s Degree or equivalent combination of education, training and/or relevant experience.</li><li>
9 years of relevant experience managing development projects.</li><li>
5+ years of firsthand experience with SAP Technical experience: specifically, Basis, Cloud Infrastructure, BTP Management</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Qualifications</b></h2></div><div><ul><li>
Bachelor&rsquo;s Degree or equivalent combination of education, training and/or relevant experience.</li><li>
Plus 11 years of relevant work experience.</li><li>
Master&rsquo;s Degree in technical/business or equivalent.</li><li>
SAP Basis or SAP ABAP/PO Development experience.</li><li>
Domain knowledge of transportation systems</li><li>
PMP and Agile Scrum certified.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills, and Abilities</b></h2></div><div><ul><li>
Experience managing technical resources who have worked on ECC, Fiori Gateway, PO, BTP, Portals, SuccessFactors, and Ariba on Demand</li><li>
Experience working in a RISE and/or NS2 environment in a operations management role.</li><li>
Experience in working on S4 Migration projects/teams relates to the technical team (Basis, Security, and Development).</li><li>
Experience working in large complex companies that operate in real time 24x7 IT operations to successfully service external customers.</li><li>
Have utilized Microsoft Project, SharePoint, Atlassian tools such as JIRA and Confluence</li><li>
Experience working in a mission critical SAP 24/7 echo-system/landscape and experience with major migrations/cutovers.</li><li>
Demonstrates experience as leading S4 Technical migrations, experience operating in RISE/S4, and led DR/HA efforts in that environment.</li><li>
Strong Agile delivery experience.</li><li>
Experience managing multiple SAP functional/vertical stakeholders as well as experience leading teams in a self-sufficient manner.</li><li>
May require knowledge of one processes/services. Business experience should include assignments in one or more business and technical processes.</li><li>
Requires experience in managing teams and building relationships with people at a variety of levels.</li><li>
Requires demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.</li><li>
Must possess effective communication and people skills, work well with others in an integrated team environment, and must be self‐motivated.</li><li>
Initiative-taking, organized, and able to support multiple highly paced initiatives.</li><li>
Excellent oral and written communication skills.</li></ul></div></div></div><p>
The salary/hourly range is $149,400.00 &ndash; $193,644.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee&rsquo;s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee&rsquo;s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.</p><p></p><p><b><br>
Requisition ID:</b>166213</p><p><b>
Work Arrangement:</b>06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
<br>
<b>Relocation Offered:</b>No
<br>
<b>Travel Requirements:</b>Up to 25%</p><p><b>
You power our progress through your performance.</b></p><p>
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.</p><p><br>
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.</p><p>
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.</p><p><br>
In accordance with DOT regulations (49 CFR &sect; 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.</p><p></p><p><br>
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. &sect;1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.</p><p><br>
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.</p><p><br>
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.</p></div>

Sr Mgr Sys Design & Dev S4/HANA SAP - DC, Philadelphia, Chicago, Wilmington

<div><p>Title: Product Engineering Manager</p><p>
Department: Engineering</p><p>
Reports To: Director of Engineering</p><p>
The Product Engineering Manager (PEM) is responsible for the end-to-end delivery of product and customer-driven engineering work for assigned teams and products. This role ensures predictable execution, high quality, and alignment with product strategy while maintaining long-term technical health.</p><p>
Product Engineering Managers are accountable for planning, execution, and delivery outcomes, and serve as the primary coordination point across Product, Engineering, Customer Success, and Support.</p><p>
What You&rsquo;ll Do (Key Responsibilities):</p><ul><li>
Own delivery commitments for assigned products and initiatives.</li><li>
Participate in sprint planning, releases, and delivery milestones.</li><li>
Track progress, manage risks, and resolve blockers.</li><li>
Ensure work is delivered on time and meets quality expectations.</li><li>
Provide technical guidance to ensure scalable, secure, and maintainable solutions.</li><li>
Review designs and delivery approaches to minimize technical debt.</li><li>
Partner with architects and senior engineers on complex decisions.</li><li>
Lead engineers responsible for delivery.</li><li>
Set priorities, clarify expectations, and drive accountability.</li><li>
Coach team members to improve execution and ownership.</li><li>
Work closely with Product Management and engineering to translate roadmap items into delivery plans.</li><li>
Coordinate with Customer Services, Customer Success, and Customer Support on customer commitments and escalations.</li><li>
Communicate status, risks, and tradeoffs clearly to internal and external stakeholders.</li><li>
Improve code delivery processes, tools, and metrics.</li><li>
Ensure adherence to security, compliance, and operational standards.</li><li>
Promote reuse, automation, and standardization.</li></ul><p>
What You Bring to the Team:</p><ul><li>
8+ years of software engineering experience with leadership as an Engineering Manager or Tech Lead.</li><li>
Strong understanding of application architecture, APIs, and data systems.</li><li>
Proven ability to deliver complex, cross-functional initiatives.</li><li>
Strong communication and decision-making skills.</li></ul><p>
Success Measures</p><ul><li>
Predictable and on-time delivery.</li><li>
High product quality and reduced production issues.</li><li>
Clear ownership and accountability.</li><li>
Strong cross-functional collaboration and stakeholder trust.</li></ul><p>
Work Location &amp; Flexibility: We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, VA, WA, WI, WV, WY. If you live outside these states, unfortunately we&rsquo;re not able to consider your application at this time.</p></div><p></p>

Product Engineering Manager

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Sr Mgr Sys Design & Dev S4/HANA SAP - DC, Philadelphia, Chicago, Wilmington

Product Engineering Manager