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Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Specialist Level 2 - VMware by Broadcom
 
 
 
 Job Description
 
 
 
 
 Our Story
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 Your job as a Technical Support Engineer providing support via email/telephone/remote sessions
 
 to our global customers
 
 . Working primarily on Broadcom technologies. You will
 
 deliver our range of technical support services
 
 and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
 
 
 <ul>
 <li>
 Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
 </li>
 <li>
 Replicate customer configurations as required to troubleshoot complex errors.
 </li>
 <li>
 Undertake to develop and maintain technical skills in selected products.
 </li>
 <li>
 Undertake training to achieve and maintain accreditation in selected products.
 </li>
 <li>
 Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
 </li>
 <li>
 Completely and accurately document all work activity in the customer support tracking system.
 </li>
 <li>
 Expanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud Director.
 </li>
 <li>
 Assisting Level 1 engineers with technical guidance and troubleshooting techniques
 </li>
 <li>
 Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
 </li>
 <li>
 Embrace the team&rsquo;s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
 </li>
 <li>
 Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 2-3 years of experience working in IT customer support or similar roles.
 </li>
 <li>
 Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
 </li>
 <li>
 Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
 </li>
 <li>
 Team player, able to solve problems and work effectively both within a team and individually as necessary.
 </li>
 <li>
 Flexibility to adapt to changing demands in a technical direct customer-facing role.
 </li>
 <li>
 A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
 </li>
 <li>
 Good understanding of vSphere, storage, networking, and troubleshooting techniques.
 </li>
 <li>
 Understanding of how virtual machines are created, cloned, and managed.
 </li>
 <li>
 Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
 </li>
 <li>
 Ability to analyze logs, identify patterns and resolve complex cases.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in busy technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Specialist Level 2 - VMware by Broadcom

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

Microsoft

<div>
 
 Overview
 
 
 
 The "Ignite" Program for People with Disabilities is a one-year developmental initiative aimed at providing firsthand real-life work experience in the corporate world while receiving mentorship from exceptional leaders.
 
 
 The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program.
 
 
 Participants will be assigned to project-based roles that contribute significantly to our business objectives and/or enhance current processes.
 
 
 Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process.
 
 
 
 Program Track: Technical Support Engineering
 
 
 
 Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work.
 
 
 
 Coaching and Mentorship
 
 
 
 Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally.
 
 
 
 Duration: 12 Months
 
 
 
 
 Type of Employment: Internship
 
 
 
 Are you ready to join us and create the future? Come as you are, do what you love&mdash;start your journey with us today!.
 
 
 برنامج "إجنايت" للأشخاص ذوي الإعاقة هو مبادرة تنموية مدتها عام واحد تهدف إلى توفير تجربة عمل واقعية مباشرة في عالم الشركات مع تلقي التوجيه من قادة استثنائيين.
 
 
 الهدف الأساسي للبرنامج هو تعزيز قدر أكبر من الإدماج داخل كل من منظمتنا والمجتمع الأوسع. وهو يوفر للأشخاص ذوي الإعاقة فرصة لتعزيز مهاراتهم التقنية والشخصية، وبالتالي تزويدهم بميزة تنافسية لفرص العمل المستقبلية، داخل وخارج مايكروسوفت، عند الانتهاء من البرنامج.
 
 
 سيتم تعيين المشاركين في أدوار قائمة على المشاريع تساهم بشكل كبير في أهداف أعمالنا و / أو تعزز العمليات الحالية.
 
 
 يرجى ملاحظة أن الأفراد ذوي الإعاقة فقط هم المؤهلون للمشاركة في برنامج التطوير هذا. إذا لم تكن جزءا من هذا المجتمع ، فنحن نشجعك على استكشاف الوظائف الأخرى المتاحة على صفحة التوظيف الخاصة بنا: careers.microsoft.com. نرحب أيضا بالأشخاص ذوي الإعاقة للتقدم لجميع الوظائف الأخرى المدرجة في careers.microsoft.com والخضوع لعملية التوظيف المعتادة.
 
 
 
 مسار البرنامج: هندسة الدعم الفني
 
 
 
 اعتمادا على مؤهلاتك واهتماماتك ، ستعمل على مشاريع مليئة بالتحديات وذات مغزى تتوافق مع أهدافك في هندسة الدعم الفني.
 
 
 تتمثل مهمة Microsoft في تمكين كل شخص وكل مؤسسة على هذا الكوكب لتحقيق المزيد. كموظفين ، نجتمع بعقلية النمو ، ونبتكر لتمكين الآخرين ، ونتعاون لتحقيق أهدافنا المشتركة. نبني كل يوم على قيمنا المتمثلة في الاحترام والنزاهة والمساءلة لخلق ثقافة الإدماج حيث يمكن للجميع الازدهار في العمل.
 
 
 
 التدريب والإرشاد
 
 
 
 خلال البرنامج ، سيتم تعيين مدربين وموجهين يقدمون لك التوجيه والدعم والرؤى القيمة لمساعدتك على النمو مهنيا وشخصيا.
 
 
 
 المدة: 12 أشهر
 
 
 
 
 نوع العمل: تدريب داخلي
 
 
 
 هل أنت مستعد للانضمام إلينا وصنع المستقبل؟ تعال كما أنت ، افعل ما تحب - ابدأ رحلتك معنا اليوم
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.
 </li>
 <li>
 Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
 </li>
 <li>
 Learn from senior mentors and experts in the field of cloud computing and data analytics.
 
 
 </li>
 </ul>
 
 Learning Opportunities
 
 
 
 <ul>
 <li>
 Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
 </li>
 <li>
 Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
 </li>
 <li>
 Identity &amp; Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
 </li>
 <li>
 Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
 </li>
 <li>
 Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
 </li>
 <li>
 Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
 </li>
 <li>
 Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.
 </li>
 <li>
 توفير الدعم الفني واستكشاف الأخطاء وإصلاحها و توفير الإرشادات للعملاء والشركاء الذين يستخدمون منتجات Microsoft وخدماتها.
 </li>
 <li>
 تشخيص المشكلات المعقدة وحلها ، وتصعيد الحالات الحرجة ، والتعاون مع الفرق الأخرى لضمان رضا العملاء.
 </li>
 <li>
 تعلم من كبار الموجهين والخبراء في مجال الحوسبة السحابية وتحليلات البيانات.
 
 
 </li>
 </ul>
 
 فرص التعلم
 
 
 
 <ul>
 <li>
 مقدمة في إدارة الأنظمة: فهم الأدوار والمسؤوليات اليومية والتحديات والمهارات لمسؤولي النظام.
 </li>
 <li>
 أنظمة التشغيل: التعرف على تثبيت أنظمة التشغيل والخوادم وإدارتها وتحديثها ومراقبتها.
 </li>
 <li>
 خدمات الهوية والمصادقة: استكشاف خدمات الهوية المحلية والسحابية والمصادقة متعددة العوامل والأمان.
 </li>
 <li>
 الشبكات الأساسية: فهم بروتوكولات الشبكات ونموذج OSI وبنية IP والتوجيه وشبكات VLAN.
 </li>
 <li>
 المحاكاة الافتراضية: التعرف على تقنيات المحاكاة الافتراضية مثل الأجهزة الظاهرية Hyper-V وVMWare وAzure.
 </li>
 <li>
 إدارة السحابة: استكشاف إدارة السحابة والسحابة المختلطة ومدخل Azure والتخزين السحابي.
 </li>
 <li>
 الأمان والمراقبة: فهم بروتوكولات الأمان وأمان البريد الإلكتروني وتأمين الموارد السحابية وتخفيف الهجمات.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To be eligible for the Technical Support Engineering track, you need to have one of the following:
 
 
 <ul>
 <li>
 Technical support, technical consulting, or information technology experience
 </li>
 <li>
 A bachelor's degree in computer science, information technology (IT), or related field.
 </li>
 <li>
 Certifications in SQL, coding, development, or other related certifications.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
 
 
 Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 لكي تكون مؤهلا لمسار هندسة الدعم الفني، يجب أن يكون لديك واحد مما يلي:
 
 
 <ul>
 <li>
 الخبرة في مجال الدعم الفني أو الاستشارات الفنية أو الخبرة في مجال تكنولوجيا المعلومات
 </li>
 <li>
 درجة البكالوريوس في علوم الكمبيوتر أو تكنولوجيا المعلومات (IT) أو مجال ذي صلة.
 </li>
 <li>
 شهادات في SQL أو الترميز أو التطوير أو الشهادات الأخرى ذات الصلة.
 
 
 </li>
 </ul>
 مايكروسوفت هي صاحب عمل تكافؤ الفرص. سيتلقى جميع المتقدمين المؤهلين النظر في التوظيف بغض النظر عن العمر أو النسب أو اللون أو إجازة الرعاية العائلية أو الطبية أو الهوية الجنسية أو التعبير أو المعلومات الجينية أو الحالة الاجتماعية أو الحالة الطبية أو الأصل القومي أو الإعاقة الجسدية أو العقلية أو الانتماء السياسي أو حالة المحاربين القدامى المحمية أو العرق أو الدين أو الجنس (بما في ذلك الحمل) أو التوجه الجنسي أو أي خاصية أخرى تحميها القوانين واللوائح والمراسيم المعمول بها. إذا كنت بحاجة إلى مساعدة و / أو ترتيبات تيسيرية معقولة بسبب إعاقة أثناء تقديم الطلب أو عملية التوظيف ، فيرجى إرسال طلب عبر نموذج طلب الإقامة
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineering - Internship Ignite Program for People with Disabilities

Orange Business

<div>
 
 About Us
 
 
 
 Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Telephone support and/or shift hours mandatory
 </li>
 <li>
 Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
 </li>
 <li>
 Respond to all escalations in a timely manner in line with the Incident Handling Policy.
 </li>
 <li>
 Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
 </li>
 <li>
 Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operating system, or system incidents
 </li>
 <li>
 Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 </li>
 <li>
 Perform technical escalations in line with Incident Handling policy
 </li>
 <li>
 Ensure incidents are routed to the proper next level/organization as part of the incident management process
 </li>
 <li>
 Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly.
 </li>
 <li>
 Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
 </li>
 <li>
 Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
 </li>
 <li>
 To resolve by himself/herself most of the incidents relevant to the scope of expertise.
 </li>
 <li>
 Undertake any other reasonable task as assigned
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 French speaker
 </li>
 <li>
 Customer Service oriented, customer focused with good customer service skills.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Good PC troubleshooting background
 </li>
 <li>
 Good troubleshooting logic to isolate the fault.
 </li>
 <li>
 At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
 </li>
 <li>
 Fluent in spoken and written English and French is a plus.
 </li>
 <li>
 Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
 </li>
 <li>
 Good communication skills and multi culture understanding.
 </li>
 <li>
 Prioritization and time management
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Service Desk Engineer

Sutherland Global Service Limited

<div>
 
 
 Company Description
 
 
 
 
 
 
 Sutherland Global Services is a consumer services company, providing integrated business solutions to global clients.
 
 
 
 
 
 Sutherland is currently hiring for a US-based technical account. English fluency is a must as applicants will be required to assist US customers with their technical inquiries.
 
 
 
 
 Benefits
 
 
 :
 
 
 
 
 <ul>
 <li>
 Salary up to 23k NET
 </li>
 <li>
 Medical and social insurance
 </li>
 <li>
 Transportation provided
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 C1 English Level
 </li>
 <li>
 Ready to start immediately
 </li>
 <li>
 Flexible with night shifts
 </li>
 <li>
 Graduates or Dropouts only
 </li>
 </ul>
 
 
 
 
 Limited slots available ‼
 
 
 ️
 
</div>

English Speaker

Immensa

<div>
 
 
 Account-Based Marketing Specialist &ndash; Energy
 
 
 
 
 Cairo, Egypt | Full-time
 
 
 
 
 About Immensa
 
 
 
 Immensa is transforming how the world&rsquo;s largest energy companies address critical spare part challenges. Our solutions help asset-intensive organisations decrease over-stocking, reduce downtime, manage obsolescence, and strengthen supply chain resilience through advanced digital inventory and distributed manufacturing technologies.
 
 
 We work with some of the world&rsquo;s largest Oil &amp; Gas and energy organisations, supporting mission-critical operations where reliability, quality, and trust are essential.
 
 
 As Immensa expands its
 
 strategic enterprise account model across approximately 50 global target customers
 
 , we are strengthening our marketing team with an
 
 Account-Based Marketing capability
 
 designed to support deeper engagement with priority accounts.
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking an
 
 Account-Based Marketing Specialist
 
 to support Immensa&rsquo;s marketing and commercial teams by developing targeted engagement initiatives for our strategic energy accounts.
 
 
 Reporting to the
 
 Marketing Manager
 
 , this role will focus on executing Account-Based Marketing programmes that help build awareness, strengthen relationships, and generate momentum within priority customers.
 
 
 Working closely with Strategic Account Directors, Solutions Consultants, and the broader commercial team, you will design highly targeted campaigns and content aimed at engaging multiple stakeholders within complex enterprise energy organisations.
 
 
 This role is ideal for someone who enjoys
 
 strategic B2B marketing, targeted campaign execution, and close collaboration with enterprise sales teams
 
 .
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Account-Based Marketing Execution
 
 
 
 &bull; Support the development and execution of Account-Based Marketing programmes targeting Immensa&rsquo;s strategic energy accounts
 
 
 &bull; Develop tailored engagement plans for priority customers and key stakeholders
 
 
 &bull; Align marketing initiatives with the account strategies of Strategic Account Directors
 
 
 
 
 
 
 
 
 
 Targeted Campaign Development
 
 
 
 &bull; Design and deliver personalised marketing initiatives aimed at specific companies and stakeholder groups
 
 
 &bull; Develop messaging that resonates with engineering, operations, supply chain, and leadership audiences within energy organisations
 
 
 &bull; Support the creation of account-specific marketing materials and engagement campaigns
 
 
 
 
 
 
 
 
 
 Stakeholder Engagement Support
 
 
 
 &bull; Help increase awareness and engagement within strategic accounts
 
 
 &bull; Identify opportunities to engage new stakeholders and expand Immensa&rsquo;s presence within target organisations
 
 
 &bull; Support the commercial team with marketing initiatives that strengthen relationships and credibility
 
 
 
 
 
 
 
 
 
 Content &amp; Thought Leadership
 
 
 
 &bull; Collaborate with the Marketing Manager and subject matter experts to develop relevant content for priority accounts
 
 
 &bull; Support creation of case studies, technical marketing materials, and industry insights
 
 
 &bull; Ensure messaging reinforces Immensa&rsquo;s positioning as a leader in Digital Inventory and distributed manufacturing
 
 
 
 
 
 
 
 
 
 Campaign Measurement &amp; Insights
 
 
 
 &bull; Track engagement across strategic accounts and measure campaign effectiveness
 
 
 &bull; Provide insights to marketing and commercial teams on engagement trends and opportunities
 
 
 &bull; Continuously optimise ABM programmes based on results and feedback
 
 
 
 
 
 
 
 
 
 Ideal Background
 
 
 
 &bull; 3&ndash;6 years&rsquo; experience in
 
 B2B marketing, enterprise marketing, or Account-Based Marketing roles
 
 
 
 &bull; Experience supporting
 
 sales teams targeting large enterprise customers
 
 
 
 &bull; Familiarity with
 
 Account-Based Marketing strategies and tools
 
 
 
 &bull; Experience working in
 
 Energy, Oil &amp; Gas, or asset-intensive sectors
 
 is highly desirable
 
 
 Professionals with experience in
 
 enterprise technology, deep tech, or complex B2B marketing environments
 
 are particularly well suited for this role.
 
 
 
 
 
 
 
 
 
 Skills &amp; Attributes
 
 
 
 &bull; Strong understanding of
 
 Account-Based Marketing principles and best practices
 
 
 
 &bull; Ability to translate complex technical solutions into compelling marketing narratives
 
 
 &bull; Analytical mindset with the ability to measure and optimise campaigns
 
 
 &bull; Strong communication and stakeholder management skills
 
 
 &bull; Creative thinker capable of developing targeted engagement strategies
 
 
 &bull; Comfortable working closely with commercial and technical teams
 
 
 
 
 
 
 
 
 
 What Success Looks Like
 
 
 
 &bull; Increased engagement and awareness within Immensa&rsquo;s strategic energy accounts
 
 
 &bull; Strong alignment between marketing programmes and account strategies
 
 
 &bull; Targeted campaigns that support relationship building and deal progression
 
 
 &bull; High-quality marketing materials that strengthen Immensa&rsquo;s credibility with energy customers
 
 
 
 
 
 
 
 
 
 Why Join Immensa?
 
 
 
 &bull; Help shape how the world&rsquo;s largest energy companies adopt Digital Inventory
 
 
 &bull; Work closely with strategic account teams engaging global energy leaders
 
 
 &bull; Be part of building a modern Account-Based Marketing capability in a high-impact sector
 
 
 &bull; Join a growing company with global ambition and meaningful impact
 
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Account based Marketing Specialist

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 About the Company
 
 
 
 
 
 
 
 
 
 AOKESI Egypt is the local entity established to support the development of our air conditioning business in the Egyptian market. The company is affiliated with AUX Group, a Hong Kong-listed air conditioning manufacturer with global operations. Backed by the group&rsquo;s strong manufacturing capabilities and international experience, AOKESI Egypt is building a professional local team to support long-term market development.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 To support aftersales service operations and enhance customer satisfaction in Egypt, we are looking for a Customer Service Specialist to coordinate service requests, manage customer communication, and support local aftersales operations.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Manage 3-party service request KPI.
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 Handle customer inquiries, complaints, and aftersales service requests
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 Coordinate with service engineers and authorized service partners for repair and installation arrangements
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 Track service order progress and ensure timely service completion according to SLA
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 Maintain accurate service records and update CRM/service systems
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 Support warranty claim handling and related documentation
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 Coordinate spare parts availability for service cases with the spare parts team
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 Monitor service quality, response time, and customer satisfaction
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 Support service partner communication and basic performance tracking
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 Prepare regular service reports and support aftersales operation management
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 Qualifications
 
 
 
 
 
 
 
 
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 Bachelor&rsquo;s degree in Business Administration, Engineering, or related field
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 3+ years of customer service or aftersales coordination experience
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 HVAC or home appliance industry experience preferred
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 Experience working with service providers or technical teams is preferred
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 Good communication, coordination, and problem-solving skills
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 Familiar with CRM, ERP, or service management systems
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 Fluent in English and local language
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 Required Skills
 
 
 
 
 
 
 
 
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 Customer service experience
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 Coordination skills
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 Problem-solving abilities
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 Technical knowledge in HVAC or home appliances
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 Preferred Skills
 
 
 
 
 
 
 
 
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 Experience with service management systems
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 Familiarity with CRM and ERP systems
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 Pay range and compensation package
 
 
 
 
 
 
 
 
 
 Details regarding pay range or salary will be discussed during the interview process.
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 AOKESI Egypt is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
 
 
 
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Customer Service Specialist

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