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Concentrix

<div>
 
 Do you have a passion for the ever-evolving world of telecommunications?
 
 
 Do you thrive on troubleshooting technical challenges and exceeding customer expectations? Then ditch your commute and join our dynamic team as a Telecommunications Specialist! this is a Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Fluent English speakers (B2-C1)
 </li>
 <li>
 Ready to start immediately
 </li>
 <li>
 Flexible with night and overnight shifts
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 :
 
 <ul>
 <li>
 Attractive salary up to18K Gross
 </li>
 <li>
 Social and medical insurance up to 500K
 </li>
 <li>
 Transportation provided (door to door for ladies through night shifts)
 </li>
 <li>
 Attractive career path with the opportunity to be promoted after 6 months
 </li>
 <li>
 Paid training
 </li>
 </ul>
 
 
 
</div>

Telecommunications Specialist

Sutherland

<div>
 
 Job Description
 
 
 
 Sutherland is seeking a talented onsite
 
 IT Help Desk Specialist
 
 to join our growing team in
 
 Cairo
 
 ! If you have the skills and experience needed to succeed in this role, we want to hear from you!
 
 
 As an
 
 IT Help Desk Specialist
 
 , you'll be responsible for the following:
 
 
 
 Technical Support:
 
 
 
 <ul>
 <li>
 Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
 </li>
 <li>
 Efficient problem resolution and maximize systems availability.
 </li>
 <li>
 Review the frequently faced system problems and work on the improvements.
 </li>
 <li>
 Strict Compliance to agreed SLA for issue resolution.
 </li>
 <li>
 On Call 24x7.
 </li>
 <li>
 Maintains integrity of systems.
 </li>
 <li>
 Ensure all users can access their workstation with required privileges for day-to-day operations.
 </li>
 <li>
 Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. This includes Relationship Management, Communications, Meetings, and floor walks. Working with them and prioritizing helpdesk tickets response and face to face follow-up with internal customers to drive Service Level Agreements.
 </li>
 <li>
 Participates in problem management and promptly escalates faults in line with set procedures to the correct support agency and resolves the problem in a timely manner without affecting Business. This includes collection of info and monitors on frequently occurring problems and reports these issues to the relevant groups in order to resolve them, and ensures all of these are made known to the Management team (Duty Manager, Site Lead, Site Manager).
 </li>
 <li>
 Daily system maintenance checks prior to the operation/business opening hours, with ongoing support during operational hours.
 </li>
 <li>
 Performs routine preventive maintenance on hardware and software, to include desktops, laptops, copiers, faxes, scanners, telephones, bar-code scanners, thin clients and other technologies.
 </li>
 <li>
 Strictly adhere to the set procedures and follow the guidelines.
 
 
 </li>
 </ul>
 
 Hardware/software preparation &amp; installations
 
 :
 
 
 <ul>
 <li>
 Responsible for preparing, deploying and installing all IT assets including desktops, laptops, monitors, copiers, faxes, scanners, telephones, thin clients, windows operating systems &amp; applications, switches, routers, etc.
 
 
 </li>
 </ul>
 
 Documentation:
 
 
 
 <ul>
 <li>
 Maintaining a documentation for all IT assets, network changes/activities, including creation and maintains for all system related manuals and guides.
 </li>
 <li>
 Documentation maintained to support compliance/IT Security and audit requirements.
 </li>
 <li>
 Improves client references by writing and maintaining documentation.
 </li>
 <li>
 Participates in Asset management. Ensure Assets are maintained and tracked accordingly by following the Standard Operating Procedures for such.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or equivalent.
 </li>
 <li>
 MCSE, MCITP, CCNA knowledge with minimum 3 years of hands-on experience in windows operating systems &amp; Cisco network environments. Certification is a plus.
 </li>
 <li>
 Technical experience &amp; awareness with Windows Operating Systems, Active Directory, Virtualization technologies, SCCM, switching, routing, Voice over IP and IP technologies, Antivirus systems, etc.
 </li>
 <li>
 Familiar with standard concepts, practices, and procedures within information technology.
 </li>
 <li>
 Ability to work well with others in pursuit of business aims / ability to work under pressure.
 </li>
 <li>
 Energy, enthusiasm and commitment to the business unit.
 </li>
 <li>
 Positive response to and recognition of the need for change.
 </li>
 <li>
 Ability to make realistic decisions and is willing to take the responsibility for acting on their own initiative.
 </li>
 <li>
 High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
 </li>
 <li>
 Willing to work on different shifts and be assigned to other sites/location if required.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

IT Help Desk Specialist | Cairo | Onsite

Archer Integrated Risk Management

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Technical Support Engineer 1 &ndash; EMEA / AMER Shift
 
 
 
 Archer is a leading provider of integrated risk management (IRM) solutions that enable clients to improve strategic decision-making and operational resilience with a modern technology platform that supports qualitative and quantitative analysis driven by both business and IT impacts. As true pioneers in GRC software, Archer remains solely dedicated to helping clients manage risk and compliance domains, from traditional operational risk to emerging issues such as ESG. With over 20 years in the risk management industry, the Archer client base represents one of the largest pure risk management communities globally, with more than 1,200 clients including more than 50% of the Fortune 500. Learn more at www.ArcherIRM.com.
 
 
 We are currently seeking a Client Success Engineer to join our passionate and high-performing team. This is a chance to make your mark on a rapidly growing team at Archer.
 
 
 
 Principal Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Reviews technical solution articles for accuracy and completeness and give feedback to the authors.
 </li>
 <li>
 Acts as a remote customer advocate to champion specific customer needs in collaboration with field team.
 </li>
 <li>
 Understands and uses sphere of influence extending outside of the department.
 </li>
 <li>
 Participating in and leads conference calls with customers Knows their audience and articulate accordingly.
 </li>
 <li>
 Participates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database
 </li>
 <li>
 Validates technical information and issues early warning and disseminates information as needed.
 </li>
 <li>
 Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
 </li>
 <li>
 Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
 </li>
 <li>
 Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
 </li>
 <li>
 As a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required.
 </li>
 <li>
 Works toward becoming subject matter expert in a particular area or areas.
 </li>
 <li>
 Applies systems analysis techniques and procedures to determine hardware or software systems functionality.
 </li>
 <li>
 Applies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments.
 </li>
 <li>
 Systematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues.
 </li>
 <li>
 Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
 </li>
 <li>
 Effectively communicates procedural and technical issues to internal and external customers in a fast paced and Client critical environment.
 </li>
 <li>
 Maintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
 </li>
 <li>
 Contributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other CSEs and/or clients regarding technical solutions.
 
 
 </li>
 </ul>
 
 Required Experience And Skills
 
 
 
 <ul>
 <li>
 Customer Service skills
 </li>
 <li>
 Troubleshooting skills.
 </li>
 <li>
 Interpersonal skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Good knowledge of network fundamentals, protocols and troubleshooting utilities.
 </li>
 <li>
 Knowledge of Network Security Fundamentals
 </li>
 <li>
 Familiar with basics of information security (Encryption, certificates ... etc).
 </li>
 <li>
 SQL Database Knowledge and hands-on experience
 </li>
 <li>
 IIS and Web Services knowledge
 </li>
 <li>
 Knowledge of MS Active Directory and LDAP protocol.
 </li>
 <li>
 Linux administration Knowledge is a plus.
 
 
 </li>
 </ul>
 
 Education Required
 
 : Bachelors in IT, Communications or Computer Science(Technical)
 
 
 
 Experience Required
 
 : 0 up to 2 years of relevant experience.
 
 
 Fluency in French.
 
 
 
 Physical Requirements
 
 : No
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in Egypt. Archer participates in E-Verify. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including before the advertised closing date.
</div>

Engineer, Customer Technical Support (French Speaker)

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 Role Purpose
 
 
 
 To support store operations by ensuring accurate POS updates, stable IT systems, and timely technical assistance across hardware, software, and databases.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Implement POS price changes and ensure accuracy.
 </li>
 <li>
 Provide L1/L2 support across systems, software, and hardware.
 </li>
 <li>
 Handle ServiceNow tickets and follow up on requests.
 </li>
 <li>
 Coordinate with vendors and service providers for issue resolution.
 </li>
 <li>
 Maintain the lab and testing environment.
 </li>
 <li>
 Install required files in stores.
 </li>
 <li>
 Diagnose and resolve technical problems.
 </li>
 <li>
 Manage hardware and software staging.
 </li>
 <li>
 Perform additional tasks assigned by the RT Manager or Team Leader.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology or a related field.
 </li>
 <li>
 1&ndash;2 years of experience as an IT Associate or similar role.
 </li>
 <li>
 Experience in restaurant/hospitality IT is preferred.
 </li>
 <li>
 Experience working within a franchise model is an advantage.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Knowledge of POS systems and operational technologies.
 </li>
 <li>
 Strong logical thinking and ability to learn new systems quickly.
 </li>
 <li>
 Ability to use data and reports to support operational improvements.
 </li>
 <li>
 Familiarity with hardware/software staging and deployment.
 </li>
 <li>
 Strong vendor management skills.
 </li>
 </ul>
 
 
 Generic Skills
 
 
 <ul>
 <li>
 Strong time management and organizational skills.
 </li>
 <li>
 Ability to work effectively in a fast-paced environment.
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 </ul>
 
 
</div>

Information Technology Specialist

Crossworkers-Egypt

<div>
 
 Title:
 
 IT Specialist
 
 
 
 Industry:
 
 IT Software
 
 
 
 Reporting Line:
 
 Senior IT Specialist
 
 
 
 Position Type
 
 : Full Time
 
 
 
 Level:
 
 Junior
 
 
 
 Location:
 
 Cairo Office, New Cairo
 
 
 
 About the Job:
 
 
 
 We are seeking a highly skilled and experienced
 
 IT Specialist
 
 a solid background in software development, strong business acumen, and proven team leadership skills. In this role, you will combine your technical expertise with management capabilities to ensure the delivery of high-quality IT software development, foster technical team growth, and align services with evolving customer needs. You will operate in an international environment, overseeing both technical operations and customer-facing responsibilities.
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Provide IT support across helpdesk, infrastructure, and cloud solutions, preferably within a software development environment.
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and network-related issues in a timely and efficient manner.
 </li>
 <li>
 Manage and maintain hardware systems, including servers, storage devices, and network equipment.
 </li>
 <li>
 Configure and manage firewalls, preferably from vendors such as SonicWall or Fortinet.
 </li>
 <li>
 Support and monitor network protocols, routing, and switching technologies.
 </li>
 <li>
 Manage internet connectivity solutions including VPNs, LAN, and WAN.
 </li>
 <li>
 Ensure adherence to information security best practices and utilize security tools such -as endpoint protection.
 </li>
 <li>
 Collaborate effectively with cross-functional teams and external vendors to ensure smooth IT operations.
 </li>
 <li>
 Support and administer Microsoft Office 365 applications and environments.
 </li>
 <li>
 Manage multiple technical tasks and prioritize workloads effectively.
 
 
 </li>
 </ul>
 
 Skills and Competencies:
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 2&ndash;3 years in IT (Helpdesk, infrastructure, and cloud solutions).
 </li>
 <li>
 Strong knowledge of hardware, network systems, and operating systems (Windows, macOS, Linux).
 </li>
 <li>
 Knowledge of cybersecurity fundamentals and information security practices.
 </li>
 <li>
 Familiarity with firewall management, network routing, and switching.
 </li>
 <li>
 Excellent troubleshooting and critical thinking abilities.
 </li>
 <li>
 Effective communication skills in English (spoken and written).
 </li>
 <li>
 Strong interpersonal and teamwork skills.
 </li>
 <li>
 Keen attention to detail with strong organizational and time management abilities.
 </li>
 <li>
 Service-oriented mindset and proactive problem-solving approach.
 
 
 </li>
 </ul>
 
 
 Join Us and Thrive! Here's What We Offer:
 
 
 
 
 <ul>
 <li>
 Work-Life Harmony: We believe in balancing your professional and personal life&mdash;because you deserve it!
 </li>
 <li>
 Competitive Salary: We value your skills and offer an attractive package.
 </li>
 <li>
 Comprehensive Care: Rest easy with our social and medical insurance that keeps you covered.
 </li>
 <li>
 Inspiring Workspace: Work in a vibrant office equipped with the latest technology to fuel your creativity.
 </li>
 <li>
 Empowered Environment: Experience a management style that&rsquo;s open and inclusive, rooted in Scandinavian values.
 </li>
 <li>
 Grow With Us: Unlock your potential with opportunities for personal development and continuous learning!
 
 
 </li>
 </ul>
 
 About CrossWorkers:
 
 
 
 We are a Danish-owned software offshoring company that provides European clients with professional Egyptian developers.
 
 
 Since 2009, we have been delivering excellent services in offshoring software development.
 
 
 Our headquarters are located in Copenhagen, Denmark, while our Offshore Development Center is situated in the Fifth Settlement, New Cairo.
 
 
 We also have branches in Sweden, Norway, Finland, Switzerland, the UK, Germany, and recently, Bahrain.
</div>

IT Specialist

2P Perfect Presentation

<div>
 
 
 Job Summary
 
 
 
 The GIS Specialist is responsible for supporting the operation, maintenance, analysis, and continuous improvement of Geographic Information Systems (GIS) and spatial databases. The role includes data management, spatial analysis, quality assurance, and supporting GIS applications and services in alignment with project objectives and digital transformation initiatives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. GIS Operations &amp; Support
 
 
 <ul>
 <li>
 Operate and maintain GIS platforms, applications, and services.
 </li>
 <li>
 Provide technical support for GIS users and stakeholders.
 </li>
 <li>
 Monitor system performance and ensure high availability.
 </li>
 </ul>
 
 
 2. Spatial Data Management
 
 
 <ul>
 <li>
 Manage, update, and maintain spatial databases.
 </li>
 <li>
 Perform data entry, validation, and integrity checks.
 </li>
 <li>
 Ensure proper versioning and backup of geospatial data.
 </li>
 </ul>
 
 
 3. Spatial Analysis &amp; Mapping
 
 
 <ul>
 <li>
 Conduct spatial analysis to support decision-making.
 </li>
 <li>
 Produce maps, dashboards, and geospatial reports.
 </li>
 <li>
 Support planning, infrastructure, and municipal services analysis.
 </li>
 </ul>
 
 
 4. Data Quality Assurance (QA/QC)
 
 
 <ul>
 <li>
 Implement data quality control procedures.
 </li>
 <li>
 Validate spatial data accuracy and consistency.
 </li>
 <li>
 Ensure compliance with GIS standards and specifications.
 </li>
 </ul>
 
 
 5. Database Maintenance
 
 
 <ul>
 <li>
 Support upgrading, tuning, and maintaining spatial databases.
 </li>
 <li>
 Perform database optimization and performance monitoring.
 </li>
 <li>
 Assist in data migration and integration tasks.
 </li>
 </ul>
 
 
 6. GIS Services &amp; Applications
 
 
 <ul>
 <li>
 Support GIS web services and enterprise applications.
 </li>
 <li>
 Assist in operating unified geospatial data platforms.
 </li>
 <li>
 Ensure smooth functioning of electronic GIS services.
 </li>
 </ul>
 
 
 7. Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Document workflows, processes, and technical procedures.
 </li>
 <li>
 Prepare periodic reports on system performance and data status.
 </li>
 <li>
 Maintain metadata and GIS documentation.
 </li>
 </ul>
 
 
 8. Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Work closely with IT teams, developers, and business stakeholders.
 </li>
 <li>
 Participate in project planning and technical discussions.
 </li>
 <li>
 Provide training and guidance to end users when required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in:
 </li>
 <li>
 Geographic Information Systems (GIS)
 </li>
 <li>
 Geomatics / Surveying
 </li>
 <li>
 Geography
 </li>
 <li>
 Computer Science (with GIS specialization)
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5+ years of experience in spatial data mapping, data conversion, migration, and ongoing maintenance of geospatial datasets.
 </li>
 <li>
 Experience in government or large-scale GIS environments is preferred.
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Demonstrated hands-on experience with
 
 ESRI GIS platforms and tools
 
 (e.g., ArcGIS suite).
 </li>
 <li>
 Spatial Databases: PostgreSQL/PostGIS, Oracle Spatial, SQL Server
 </li>
 <li>
 Programming (preferred): Python, SQL
 </li>
 <li>
 Knowledge of GIS web services and APIs
 </li>
 <li>
 Experience with data QA/QC processes
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Attention to detail (especially in spatial data accuracy)
 </li>
 <li>
 Ability to work in a team environment
 </li>
 <li>
 Good communication skills
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Accuracy and quality of spatial data
 </li>
 <li>
 System uptime and performance
 </li>
 <li>
 Timeliness of data updates and reporting
 </li>
 <li>
 User satisfaction and support efficiency
 </li>
 </ul>
 
 
</div>

Geographic Information System Specialist

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