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technical support specialist

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Technical Support:
 
 <ul>
 <li>
 Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
 </li>
 <li>
 Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
 </li>
 <li>
 Provide support for end users on different operating systems including Windows and Mac OS
 </li>
 <li>
 Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
 </li>
 <li>
 Work on providing Operations Management support for Day to day service operations using incident management
 </li>
 <li>
 Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
 </li>
 <li>
 Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement targets for all operational process including incidents and problems
 </li>
 <li>
 Follow Service center response time and reliability within agreed tolerance limits
 </li>
 <li>
 No logical security incidents and No physical security breaches
 </li>
 <li>
 Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
 </li>
 </ul>
 
 Software Compliance:
 
 <ul>
 <li>
 Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
 </li>
 <li>
 Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
 </li>
 <li>
 Knowledge Management:
 </li>
 <li>
 Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
 </li>
 <li>
 Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
 </li>
 <li>
 Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
 </li>
 <li>
 Document relevant issues identified as a problem to get the analysis on fixing the root cause.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Computer Science or Any relevant field Work Experience 2 to 4 Years Technical / Functional Competencies Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Technical Support Specialist

Future Group Language Solutions

<div>
 
 As An IT Technical Support Specialist
 
 
 
 Your mission as an IT Technical Support Specialist will be to ensure seamless technical support and system reliability across all departments. You will play a vital role in maintaining IT infrastructure, providing hands-on troubleshooting, and supporting digital transformation initiatives within a highly dynamic production environment.
 
 
 
 Key Responsibilities: Technical Support, Systems Maintenance &amp; IT Infrastructure
 
 
 
 <ul>
 <li>
 Provide first- and second-level support for all hardware, software, and network-related issues.
 </li>
 <li>
 Diagnose and resolve user incidents efficiently via phone, email, or ticketing systems.
 </li>
 <li>
 Manage IT assets, ensuring accurate documentation, labeling, and tracking.
 </li>
 <li>
 Install, configure, and maintain operating systems and standard business applications.
 </li>
 <li>
 Support end-users in troubleshooting ERP, email, and collaboration tools.
 </li>
 <li>
 Ensure regular data backups and system updates in alignment with IT policies.
 </li>
 <li>
 Collaborate with cross-functional teams to ensure IT service quality and process improvement.
 </li>
 <li>
 Escalate critical incidents and coordinate with global IT teams when required.
 </li>
 <li>
 Assist in implementing and supporting new digital initiatives and automation systems.
 </li>
 <li>
 Maintain documentation of IT configurations, solutions, and incidents for knowledge sharing.
 
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Qualifications: IT Support &amp; Infrastructure Management
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 3-5 years of proven experience in IT support or system administration, preferably in a manufacturing or industrial environment.
 </li>
 <li>
 Hands-on experience with Windows servers, Active Directory, and network troubleshooting.
 </li>
 <li>
 Strong knowledge of hardware maintenance and software installation.
 </li>
 <li>
 Experience with ERP systems and ticketing tools is a plus.
 </li>
 <li>
 Excellent problem-solving and communication skills.
 </li>
 <li>
 Detail-oriented, proactive, and capable of managing multiple priorities.
 </li>
 <li>
 Fluent in English.
 
 
 
 </li>
 </ul>
 
 What Success Looks Like In IT Support
 
 
 
 <ul>
 <li>
 Efficient resolution of user issues with minimal downtime.
 </li>
 <li>
 Proactive maintenance and improvement of IT systems.
 </li>
 <li>
 Smooth collaboration between IT and business teams.
 </li>
 <li>
 Strong contribution to digital initiatives and system reliability.
 
 
 
 </li>
 </ul>
 
 What You'll Gain: Growth, Exposure &amp; Development
 
 
 
 <ul>
 <li>
 Work in a multinational manufacturing environment with cutting-edge technologies.
 </li>
 <li>
 Join a supportive team that values innovation, efficiency, and teamwork.
 </li>
 <li>
 Gain exposure to global IT standards and best practices.
 </li>
 <li>
 Be part of a company that fosters career growth and continuous learning.
 
 
 
 </li>
 </ul>
 
 Empower Technology Apply Now!
 
 
 
 If you're passionate about IT support, eager to grow in a fast-paced industrial environment, and driven to make an impact, this is your next step.
 
 
 Join us and help ensure operational excellence through technology and teamwork.
</div>

IT Specialist (Manufacturing, F&B)

Bosta

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 Our Engineering
 
 
 
 For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software. For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter.
 
 
 
 About the Role:
 
 
 
 We are looking for a competent IT Help desk Specialist to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent IT Help desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for our colleagues that will help preserve company reputation and business.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Junior IT Support Specialist

Atlas Copco

<div>
 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
 
 
 
 Join us on our journey for a better tomorrow.
 
 
 
 
 Mission
 
 
 
 To deliver exceptional technical support, strategic vendor management, and collaborative business partnership, ensuring the reliability, security, and efficiency of our IT infrastructure. Through proactive problem-solving, effective communication, and continuous improvement,
 
 
 Responding and resolving the support requests and service tickets that cannot be managed remotely or require in-depth technical knowledge
 
 
 You will report to the MENA IT Team Leader.
 
 
 
 To succeed, you will need
 
 
 
 <ul>
 <li>
 Responsibilities
 </li>
 <ul>
 <li>
 To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications
 </li>
 <li>
 Fulfillment of the change/service requests, tasks assigned to you, ensuring they are handled correctly and promptly
 </li>
 <li>
 Act on incidents which are approaching or have reached the point of breaching our service level agreements
 </li>
 <li>
 Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
 </li>
 <li>
 Hands-on practice on Microsoft Power platform services including Power automate and power app
 </li>
 <li>
 Microsoft SharePoint online administration (Intermediate level)
 </li>
 <li>
 Mobile devices support including the mobile device management
 </li>
 <li>
 Provide hands on support to our specialist team with server, network, and telephony infrastructure
 </li>
 <li>
 Maintain Asset Management database in ServiceNow with accurate records of IT assets
 </li>
 <li>
 Collaborate with the IT Manager in the management of the IT platform to keep the information systems in optimal operating condition
 </li>
 <li>
 Properly escalate incidents or problems to IT Manager and Regional End User Support teams according to the impact, severity, and urgency
 </li>
 <li>
 To be fully compliant to IT Security guidelines, procedures &amp; policies referring to Atlas Copco Way
 </li>
 <li>
 Manage vendor relationships to ensure timely delivery and quality of service
 </li>
 <li>
 Communicate effectively with stakeholders to ensure alignment of IT services with business objectives
 </li>
 <li>
 Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.
 </li>
 <li>
 Ensuring the same level of support for the main office in Cairo and Alexandria branch as well as regional distributors and any future expansion
 </li>
 <li>
 Working location is Cairo, Egypt
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Skill / Experience requirements
 </li>
 <ul>
 <li>
 Minimum of 02 years&rsquo; experience in similar role
 </li>
 <li>
 Customer focused and business oriented
 </li>
 <li>
 You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously
 </li>
 <li>
 Effective communication and interpersonal skill
 </li>
 <li>
 Analytical and enjoy solving problems in a complex environment
 </li>
 <li>
 Willing to research, learn and find solutions and can quickly understand new technology and processes
 </li>
 <li>
 Strong knowledge of computer hardware, software, and network systems.
 </li>
 <li>
 Troubleshooting PC&rsquo;s, laptops (Dell and HP experience)
 </li>
 <li>
 Mobile devices management and support
 </li>
 <li>
 Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive &amp; SharePoint
 </li>
 <li>
 Experience with vendor management and project participation is a plus
 </li>
 <li>
 Experience working in a global or multi-site environment
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Knowledge / Educational requirements
 </li>
 <ul>
 <li>
 University degree or equivalent competence gained through experience
 </li>
 <li>
 Fluency in English &amp; Arabic (Speaking and writing).
 </li>
 <li>
 ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable
 </li>
 <li>
 Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus
 
 </li>
 </ul>
 </ul>
 
 Diverse by nature and inclusive by choice
 
 
 
 Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
</div>

IT Support Specialist

<div>
 
 Introduction
 
 
 
 As a Technical Support Representative, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. Your responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions. You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. You coordinate and collaborate with Development, Services and Field teams to ensure technical solutions are relevant, timely and effective. You collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. You understand the client&rsquo;s business impact and technical needs and act as their trusted advisor for successful utilization of IBM products &amp; solutions.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
 </li>
 <li>
 Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
 </li>
 <li>
 Demonstrate excellent oral and written communication skills.
 </li>
 <li>
 Provide answers for general usage and operation questions.
 </li>
 <li>
 Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
 </li>
 <li>
 Identify known defects and fixes to resolve problems.
 </li>
 <li>
 Identify suspected defects and engage escalation team to assist in resolution.
 </li>
 <li>
 Aid with questions regarding product documentation related to the supported products.
 
 
 </li>
 </ul>
 Interpret online manuals regarding Lenovo code and application interfaces.
 
 
 <ul>
 <li>
 Strong in soft skills and negotiation to handling customers escalations or complains.
 
 
 </li>
 </ul>
 Collaborate with other support centers and business units to provide seamless problem resolution.
 
 
 <ul>
 <li>
 Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
 </li>
 <li>
 Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 <ul>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Fluent in English is a must.
 </li>
 <li>
 0 &ndash; 2 years of experience in Technical Support or similar fields
 </li>
 <li>
 Expressing any certain aspect of the workplace to make it better &ldquo;Self-motivated &ldquo;.
 </li>
 <li>
 Handling off hours for business needs, whenever required.
 </li>
 <li>
 Lenovo PC products knowledge.
 </li>
 </ul>
</div>

PC Technical Support Representative (Chat)

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

Explore 983+ Technical support specialist in Cairo this November. Find roles across top companies and apply now to boost your career.

983 technical support specialist jobs IN Cairo

Technical Support Specialist

IT Specialist (Manufacturing, F&B)

Junior IT Support Specialist

Junior IT Support Specialist

IT Support Specialist

PC Technical Support Representative (Chat)

Software Technical Support Engineer