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Talent 360 ME

<div>
 Elite is hiring &ldquo; IT Specialist &ldquo;
 
 
 About Elite:
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled IT Specialist to support our growing technology infrastructure
 
 
 
 Responsibilities
 
 
 :
 
 
 
 <ul>
 <li>
 Provide technical support for hardware, software, and network issues across the company
 </li>
 <li>
 Install, configure, and maintain IT systems, servers, and equipment
 </li>
 <li>
 Monitor and manage network performance, security, and data backups
 </li>
 <li>
 Troubleshoot system problems and resolve user requests in a timely manner
 </li>
 <li>
 Ensure cybersecurity measures are in place and kept up to date
 </li>
 <li>
 Maintain documentation of IT assets, procedures, and incident reports
 </li>
 <li>
 Collaborate with departments to identify and support their IT needs
 </li>
 <li>
 Assist with system upgrades and implementation of new technologies
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in IT support or system administration.
 </li>
 <li>
 Strong knowledge of Windows and/or Linux operating systems.
 </li>
 <li>
 Experience with networking protocols, firewall management, and VPN setup.
 
 
 
 </li>
 </ul>
 Work Conditions :
 
 
 From 9 AM till 5 PM
 
 
 Work Location: 1st Settlement New Cairo
 
 
 2 days off ( Fri &amp; Sat. )
 
 
 If you&rsquo;re interested please send me your CV to this mail advisor3@talent-360.me
 
 
 #IT #Jobs #work #Opportunity #InformationandTechnology #TechnicalSupport
</div>

IT Specialist

Mantrac Group

<div>
 
 This ideal candidate will be responsible for providing timely and effective technical assistance to offshore customers, both existing and potential, across different regions and markets. The Offshore Sales specialist will use various communication channels, such as phone, email, chat, etc., to troubleshoot and resolve customer issues, answer inquiries, and provide product information and guidance. The technical support specialist will also seek to expand the customer base by identifying and reaching out to new prospects, generating leads, and following up on referrals. Will work closely with the sales and marketing teams to ensure customer satisfaction and retention, and to achieve the company&rsquo;s revenue and growth goals.
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide technical and commercial quotations to customers through different channels.
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 Influence and promote customer satisfaction, service and support.
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 Resolve customer problems to restore and promote good public relations.
 </li>
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 Establish and maintain relationships with vendors.
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 Develop and maintain effective parts department processes to ensure customer satisfaction.
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 Share best practices and implement common processes department wide.
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 Receive phone-in and walk-in and E-mail customers&rsquo; request for parts
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 <li>
 Locate parts for customers on various machines, CAT, and other brands we service
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 Find parts using automated system
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 <li>
 Maintain good notes, organized desk for easy and quick access to information
 </li>
 <li>
 Work cooperatively with fellow team members to accomplish warehouse/parts goals
 </li>
 <li>
 Help fellow counter personnel find parts information more efficiently
 </li>
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 Assist the supervisor in projects when called upon
 </li>
 <li>
 Appropriately suggest the purchase of additional items when selling a part
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 <li>
 Provide leads to PSSRs, Service shops, etc.
 </li>
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 Direct customers to the proper service techs, when more information is needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree of Mechanical or Electrical engineering
 </li>
 <li>
 Min. 1 - 2 years of technical experience, especially sales
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 Excellent command of English language, French is a plus
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 Willingness to travel
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 <li>
 Strong verbal, written, and interpersonal skills
 </li>
 </ul>
 
 
</div>

Inside Sales Engineer

iQor

<div>
 
 Job Summary: A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to end-users in person, via phone, or remote assistance.
 </li>
 <li>
 Troubleshoot and resolve hardware and software issues related to desktop systems.
 </li>
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 Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
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 Install, configure, and upgrade software applications and operating systems on desktops.
 </li>
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 Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
 </li>
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 Set up new desktop computers and peripheral devices for end-users.
 </li>
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 Assist with the setup and configuration of printers, scanners, and other peripheral devices.
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 Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
 </li>
 <li>
 Maintain accurate records of technical issues and solutions in a ticketing system.
 </li>
 <li>
 Train end-users on basic troubleshooting techniques and the proper use of desktop systems.
 </li>
 </ul>
 
 
 
 
 
 Skills Requirements:
 
 
 <ul>
 <li>
 Previous BPO experience.
 </li>
 <li>
 Proven experience as a desktop technician or similar role.
 </li>
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 Strong knowledge of desktop hardware components, operating systems, and software applications.
 </li>
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 Proficiency in troubleshooting and resolving hardware and software issues.
 </li>
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 Familiarity with network connectivity and basic network troubleshooting.
 </li>
 <li>
 Experience with Active Directory, group policies, and user account management.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to work independently and prioritize tasks effectively.
 </li>
 <li>
 Attention to detail and a commitment to providing quality technical support.
 </li>
 </ul>
 
 
 
 
 
 Education Requirements:
 
 
 
 High school diploma or equivalent; additional technical certifications or degrees are a plus.
 
</div>

Desktop Support Technician

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139147
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
 
 
 Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Advansys

<div>
 
 Advansys
 
 is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
 
 
 Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
 
 
 
 Description:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person
 </li>
 <li>
 Troubleshoot hardware and software problems on desktops, laptops, and peripherals
 </li>
 <li>
 Install, configure, and maintain computer systems and software applications
 </li>
 <li>
 Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory
 </li>
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 Document and track support requests using the ticketing system, ensuring timely resolution
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 Assist in the deployment of IT equipment and ensure systems are operational
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 Implement and maintain security measures to protect sensitive data and network integrity
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 Participate in team projects, providing support and input on system configurations and upgrades
 </li>
 <li>
 Conduct training sessions for users on software applications and IT best practices
 </li>
 <li>
 Stay updated on the latest technology trends and IT practices to provide the best support
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 1-3 years of experience in an IT support or technical support role
 </li>
 <li>
 Strong understanding of desktop operating systems (Windows, macOS) and common software applications
 </li>
 <li>
 Experience with hardware troubleshooting and repair
 </li>
 <li>
 Knowledge of networking concepts and basic network troubleshooting
 </li>
 <li>
 Familiarity with ticketing systems for tracking support requests
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to work independently as well as in a team environment
 </li>
 <li>
 Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus
 </li>
 </ul>
</div>

IT Support Engineer

Egyptian Banks Company

<div>
 <ul>
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 Analyzing and troubleshooting the malfunction of running applications as a second level support
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 Investigating and handling customers reported Issues, Requests and Inquiries.
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 Reporting any production related issue to internal stakeholders.
 </li>
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 Maintaining the availability of 24/7 production environments.
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 Installation and deployments of new releases/fixes of payment systems applications.
 </li>
 <li>
 Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined On Call Matrix.
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering, Computer Science or a related discipline
 </li>
 <li>
 +3 years of relevant experience.
 </li>
 <li>
 Strong knowledge in querying databases (SQL).
 </li>
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 <li>
 Good knowledge about client/server communication, API, Web services, and XML.
 </li>
 <li>
 Experience working with UNIX/Linux operating system.
 </li>
 <li>
 Experience in Shell scripting.
 </li>
 <li>
 Excellent communication skills both verbal and written.
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 <li>
 The ability to convey ideas to both technical and non-technical customers in a professional manner.
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 <li>
 Sets an example of integrity, ethical behavior and professionalism.
 </li>
 <li>
 Knowledge of one or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus.
 </li>
 </ul>
</div>

Application Support Engineer

RATP Dev Mobility Cairo

<div>
 The role is to ensure proper computer operations so that end users can accomplish their daily tasks.This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 <ul>
 <li>
 Resolve assigned customer technical issues (diagnosis, intervention, alert)
 </li>
 <li>
 Escalate as required, within a proper time frame
 </li>
 <li>
 Meet SLA&rsquo;s
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 <li>
 Communicate to customers clearly, effectively and professionally
 </li>
 <li>
 Participate in On-Call/After Hours Rotation
 </li>
 <li>
 Manage materials resources
 </li>
 <li>
 Other duties and responsibilities might be assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Microsoft Office Programs
 </li>
 <li>
 Microsoft Desktop Operating Systems
 </li>
 <li>
 Windows Server Administration
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Computer Networking, including switches, routers and wireless access points
 </li>
 <li>
 Knowledge of print drivers, print servers and multi-function printer maintenance
 </li>
 <li>
 Ability to communicate problems with supervisors as they become known.
 </li>
 <li>
 Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
 </li>
 <li>
 Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
 </li>
 <li>
 Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience as an IT Technician
 </li>
 <li>
 Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
 </li>
 <li>
 Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
 </li>
 <li>
 SLA management
 </li>
 <li>
 Managing and supporting computers, applications and accessories.
 </li>
 <li>
 Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
 
 
 </li>
 </ul>
 DESIRED BEHAVIORS
 
 
 <ul>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Ability to manage conflict situations,
 </li>
 <li>
 Reactivity, rigor, go-ahead.
 </li>
 <li>
 Relationship: communication, Teamwork.
 </li>
 </ul>
</div>

Explore 514+ Technical support specialist in Cairo this September. Find roles across top companies and apply now to boost your career.

514 technical support specialist jobs IN Cairo

IT Specialist

Inside Sales Engineer

Desktop Support Technician

IT Specialist

IT Support Engineer

Application Support Engineer

IT Specialist