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technical support specialist

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 Join our team as a Technical Support Engineer, where you will be at the forefront of delivering exceptional customer service by effectively diagnosing and resolving technical issues, while continuously enhancing your skills in a fast-paced environment.
 
 
 <ul>
 <li>
 Provide a professional first point of contact for the Customer.
 </li>
 <li>
 Accurately log all incidents/inquiries in a timely and effective manner.
 </li>
 <li>
 Diagnose fault-related cases both proactively and reactively using software diagnostics and other network/products utility programs.
 </li>
 <li>
 Provide continual updates to the Customer and use the internal escalation process when necessary to meet contractual and performance objectives.
 </li>
 <li>
 Coordinate with all necessary internal departments or vendors to achieve fault resolution within SLA definitions.
 </li>
 <li>
 Resolve most incidents independently across all Services.
 </li>
 <li>
 Document all troubleshooting and case management actions using the ticketing systems.
 </li>
 <li>
 Ensure timely resolution by escalating to the appropriate experts and management when necessary.
 </li>
 <li>
 This role may require collaboration across various departments to meet service delivery goals.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 We are looking for a self-motivated individual who thrives under pressure and possesses strong problem-solving capabilities. A Bachelor&rsquo;s degree in communication engineering, along with certifications such as CCNA and preferably CCNP, will support your ability to communicate effectively and present solutions clearly in technical discussions. As a fresh graduate, your eagerness to learn and adapt will be key to your success in this role.
 
 
 
 Your professional skills:
 
 
 
 <ul>
 <li>
 You must demonstrate autonomy in managing your workload.
 </li>
 <li>
 The ability to work efficiently under pressure is crucial.
 </li>
 <li>
 Being self-motivated will drive your success in this dynamic environment.
 </li>
 <li>
 Strong problem-solving skills will enable you to address and resolve customer issues effectively.
 </li>
 <li>
 Proficiency in utilizing diagnostic software and tools is essential for effective fault resolution.
 
 
 </li>
 </ul>
 
 Your soft skills:
 
 
 
 <ul>
 <li>
 Excellent communication skills are necessary to convey technical information to non-technical stakeholders.
 </li>
 <li>
 Strong presentation skills will be vital when explaining solutions and providing updates to customers.
 </li>
 <li>
 A customer-oriented mindset will ensure that you prioritize the needs of the client in all interactions.
 
 
 </li>
 </ul>
 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

York Towers

<div>
 York Towers is the development arm of the York Holding Group. Through continuous research and the ability to predict emerging trends, the company keeps an edge over the market. Playing a leading role in driving the successful development and diversification of one of the most vital economic sectors, York Towers is committed to creating residential products across the country that provide residents with distinctive, universal, multicultural, and enriching lifestyles. York Towers is the exclusive developer of luxury real estate worldwide. The company aims to become a leading real estate player through an efficient business model and advanced technologies used for designing and construction. Since its establishment in 2016, York Towers has delivered 20 real estate properties and runs six dynamic projects. York Towers operates eight offices in five countries across three continents.
 
 Technical Support Engineer
 
 
 Reports to: QA Lead
 
 
 
 
 
 About the role We're looking for a Technical Support Engineer to be the first line of defense for platform issues across Dwelleo's bilingual real estate marketplace. You'll triage incidents, perform root cause analysis, and work closely with frontend, backend, DevOps, and AI teams to resolve and prevent problems. This role suits someone who is hands-on, methodical, and genuinely fluent with modern AI tooling to accelerate investigation and resolution.
 
 
 
 
 
 Responsibilities
 
 
 Triage, reproduce, and resolve technical issues reported by internal teams and platform users.
 
 
 Perform structured Root Cause Analysis (RCA) on incidents, documenting findings and driving preventive fixes.
 
 
 Track, prioritize, and manage issues through Jira, maintaining clean ticket hygiene and clear status communication.
 
 
 Use GitHub to inspect code, reference commits/PRs, file detailed bug reports, and collaborate with developers on fixes.
 
 
 Understand the deployment process (staging &rarr; production) well enough to identify whether an issue is environmental, configuration-related, or a code defect.
 
 
 Monitor platform health and escalate critical issues per defined SLAs.
 
 
 Leverage AI tools and agents to speed up diagnosis, log analysis, documentation, and routine support workflows.
 
 
 Maintain and improve internal runbooks and troubleshooting documentation.
 
 
 Requirements
 
 
 Working knowledge of GitHub (branches, PRs, commit history, issue tracking).
 
 
 Hands-on experience with Jira for issue tracking and workflow management.
 
 
 Solid understanding of software deployment processes and release pipelines.
 
 
 Demonstrated ability to perform Root Cause Analysis and communicate findings clearly.
 
 
 High proficiency with AI tools and agents (e.g. LLM-based assistants, AI coding/debugging tools) used to investigate and resolve issues efficiently.
 
 
 Strong written and verbal communication; ability to translate technical detail for non-technical stakeholders.
 
 
 Comfortable reading logs and basic code to localize problems.
 
 
 
 
 
 Nice to have
 
 
 Familiarity with PHP/Laravel and/or TypeScript codebases.
 
 
 Exposure to PostgreSQL/MySQL, Redis, and API-based integrations.
 
 
 Arabic/English bilingual.
 
 
 
 
 
 
 
</div>

CARMA

<div>
 
 CARMA
 
 is a globally-trusted media intelligence leader with decades of experience helping PR and communications professionals monitor what matters, measure what's meaningful, and demonstrate the value of their work. We combine cutting-edge technology, including AI-enabled media monitoring across print, online, broadcast, and social channels in 100+ languages, with deep human expertise to deliver actionable insights that inform strategy and drive business-critical decisions. With a diverse global team supporting thousands of organisations worldwide,
 
 CARMA
 
 empowers partners to turn complex media data into clarity and context, elevate the impact of earned media, and deepen understanding of stakeholder influence across markets.
 
 
 
 Role Overview
 
 
 
 The IT Support Technician is responsible for installing, configuring, and maintaining software, hardware, networks, and IT infrastructure. The role ensures the efficient performance, security, and reliability of systems by monitoring operations, troubleshooting technical issues, maintaining IT assets, and supporting employees with day-to-day IT requirements.
 
 
 The position also supports helpdesk activities, system administration, network maintenance, security monitoring, and coordination with the global IT team for issue escalation when required.
 
 
 
 Role &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Administer servers, laptops, and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, software deployment, security updates, and patches
 </li>
 <li>
 Analyze, maintain, and implement LAN/WAN equipment and networks
 </li>
 <li>
 Utilize and maintain the helpdesk tracking software, thus ensuring daily monitoring and completion of scheduled jobs
 </li>
 <li>
 Update the inventory database of all IT equipment and software licenses
 </li>
 <li>
 Report issues to the global IT team for escalation
 </li>
 <li>
 Provide employees with IT equipment, email accounts for new joiners, internal transfers, and/or leavers, by setting up employee profiles, passwords, etc
 </li>
 <li>
 Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
 </li>
 <li>
 Conduct regular security monitoring to identify any possible intrusion (e.g., hacking, etc.)
 </li>
 <li>
 Research and recommend an innovative, and when applicable, automated approach for the system
 </li>
 <li>
 Comply with CARMA policies and procedures and support CARMA's mission and vision
 </li>
 <li>
 Perform other job-related duties as assigned by the direct manager
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 BA/BS or Technical Level in Computer Science, CCE, or any relevant field
 </li>
 <li>
 Experience as a System Administrator, Network Administrator, or similar role
 </li>
 <li>
 Help Desk experience
 </li>
 <li>
 Experience with networks (LAN, WAN) and patch management
 </li>
 <li>
 Relevant Microsoft Certification is preferred
 </li>
 <li>
 Good command of English
 </li>
 <li>
 Strong knowledge of Microsoft (MS) products
 </li>
 <li>
 Familiarity with various operating systems and platforms
 </li>
 </ul>
</div>

IT Support Technician

Algihaz Holding

<div>
 
 
 RESPONSIBILITIES
 
 
 
 &bull; Provide L1 support and remote assistance to end users for hardware, software, and network-related issues.
 
 
 &bull; Manage and allocate Adobe Professional and Adobe Sign licenses across the organization.
 
 
 &bull; Create and track IT-related Purchase Requisitions (PR) in Oracle ERP for both internal teams and end users.
 
 
 &bull; Administer the Time attendance system for employees and site workers across all locations.
 
 
 &bull; Grant mobile access for site-based employees based on HR and project team requests.
 
 
 &bull; Handle software license renewals for tools such as Zoho Service Desk, Desktop Central, Adobe, O365, SSL Certificates, etc.
 
 
 &bull; Set up and configure laptops for new hires and coordinate onboarding IT requirements.
 
 
 &bull; Communicate with vendors to gather quotes for IT hardware and software procurements.
 
 
 &bull; Collaborate with the Procurement team to facilitate timely release of purchase orders.
 
 
 &bull; Organize and maintain IT-related documentation with accuracy and confidentiality.
 
 
 &bull; Perform daily backups of attendance databases from local servers.
 
 
 &bull; Manage the Desktop Central remote management console.
 
 
 &bull; Maintain confidentiality and security of IT systems and user data.
 
 
 &bull; Recommend improvements to IT processes and tools to enhance scalability, reliability, and security.
 
 
 &bull; Conduct IT orientation sessions and technical training for new hires and existing employees.
 
 
 &bull; Serve as first-level support for IT service requests and escalate complex issues to Level 2 support or specialized IT teams as needed.
 
 
 
 
 
 
 QUALIFICATION REQUIREMENTS
 
 
 <ul>
 <li>
 Minimum Recommended Education Bachelor&rsquo;s degree in computer science, Information Management Systems, any relevant discipline.
 </li>
 <li>
 Experience 5-7 years of experience.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED SKILLS LIST OF SUBORDINATES
 
 
 
 &bull; Strong proficiency in Microsoft Office 365, system administration, network troubleshooting, and endpoint security.
 
 
 &bull; Familiarity with enterprise tools such as Zoho Service Desk, Desktop Central, and Oracle ERP.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Strong problem-solving, analytical thinking, and attention to detail.
 
 
 &bull; Capable of managing time effectively in a dynamic support environment.
 
 
 &bull; Proficient in English, both written and verbal.
 
</div>

Senior Information Technology Specialist

Click Group

Location: Nasr City, Cairo, Egypt (On-site) Reports to: HR Manager Company: Click Group (Click ITS) Years of Experience: 2 – 3 YearsAbout Click GroupSince our establishment in 1999, Click ITS has grown into one of the largest IT infrastructure and solution providers in Egypt. We are a market leader in Networking, Servers, Virtualization, Security Solutions, and Data Center infrastructure. As we continue to expand our footprint, we are looking for a strategic Senior Talent Acquisition Specialist to join our headquarters in Nasr City and lead our most aggressive hiring phase yet .The RoleThis is not just a "CV screening" role. We need a hunter who understands the IT distribution and systems integration landscape in Egypt.As a TA Specialist, you will act as a strategic partner to our Technical Directors and Sales Managers. You will be responsible for closing niche technical roles (CCIE, VCP, Pre-sales Engineers) while simultaneously managing volume hiring for our retail sales force and support teams.Key Responsibilities1. End-to-End Recruitment (Tactical &amp; Strategic)<ul><li>Niche Technical Hiring: Lead the search for Network Engineers, Security Architects, Virtualization Specialists, and Pre-sales Consultants. You must know where these candidates hide and how to speak their language.</li><li>Volume Hiring: Manage high-volume recruitment cycles for IT Support, Call Center agents, and Retail Sales staff.</li><li>Pipeline Management: Proactively build talent pools for hard-to-fill certifications (e.g., Cisco, Fortinet, VMware) before the requisition is opened.</li></ul>2. Sourcing &amp; Headhunting<ul><li>Move beyond standard job posts. Utilize LinkedIn Recruiter, Egydata, Wuzzuf, and niche tech communities to headhunt passive talent.</li><li>Implement employee referral programs to leverage the existing network of our 200+ employees.</li></ul>3. Stakeholder Management<ul><li>Act as a consultant to hiring managers. Challenge unrealistic requirements and educate them on market realities (salary benchmarks and availability of specific certifications in Egypt).</li><li>Facilitate technical assessments and coordinate panel interviews with C-level executives.</li></ul>4. Candidate Experience &amp; Employer Branding<ul><li>Champion a world-class candidate experience, ensuring every applicant, whether hired or not, respects the Click brand.</li><li>Represent Click at university career fairs and industry events to promote our employer brand.</li></ul>5. Data &amp; Reporting<ul><li>Provide weekly metrics on Time-to-Hire, Cost-per-Hire, and Source Effectiveness to the HR Manager.</li></ul>Key Competencies &amp; Skills<ul><li>IT Literacy: You don't need to code, but you must know the difference between a Switch, a Router, a Firewall, and a Server. You must be able to screen a CV for "CCNA" vs "CCNP" accurately.</li><li>Agility: The IT market moves fast. We need someone who can shortlist a candidate for an urgent project within 24 hours.</li><li>Negotiation: Strong skills in salary negotiation and offer rollouts, balancing candidate expectations with company budget.</li><li>English Proficiency: Excellent command of English (Written &amp; Spoken) as we deal with multinational vendors .</li></ul>Qualifications &amp; Requirements<ul><li>Experience: 4 to 7 years of experience in Talent Acquisition, specifically within Egypt’s IT, Software, or Systems Integration sector.</li><li>Education: Bachelor’s degree in Business Administration, Psychology, or any relevant field.</li><li>Tools: Proficiency with HRIS/ATS systems and Microsoft Excel (for reporting).</li></ul>Why Join Click Group?<ul><li>Market Leader: Work with one of the biggest names in IT distribution in Egypt .</li><li>Impact: Directly influence the quality of the technical teams that build Egypt's digital infrastructure.</li><li>Stability: A stable, established group (founded in 1999) that offers the security of a large corporation but the agility of a growing firm .</li></ul>

Talent Acquisition Specialist

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The
 
 Senior Specialist &ndash; Service Operations
 
 is a highly experienced operational engineer within
 
 PSO PAX
 
 , responsible for
 
 end‑to‑end technical ownership
 
 ,
 
 advanced troubleshooting
 
 , and
 
 operational excellence
 
 across mission‑critical passenger processing systems.
 
 
 This role goes beyond execution of SOPs. Senior Specialists act as
 
 technical anchors
 
 within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with
 
 SRE, Engineering, and Field Operations
 
 to improve system reliability and reduce operational risk.
 
 
 
 What You Will Do
 
 
 
 
 Advanced Operational Ownership
 
 
 
 <ul>
 <li>
 Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).
 </li>
 <li>
 Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery.
 </li>
 <li>
 Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.
 </li>
 <li>
 Proactively identify operational risks and stability gaps based on incident trends and telemetry.
 
 
 </li>
 </ul>
 
 Deep Application &amp; System Troubleshooting
 
 
 
 <ul>
 <li>
 Perform advanced root cause analysis across:
 </li>
 <ul>
 <li>
 Application stacks
 </li>
 <li>
 Middleware and integrations
 </li>
 <li>
 Backend services and databases
 </li>
 <li>
 Hardware interfaces and external airport systems
 </li>
 </ul>
 <li>
 Own the end‑to‑end technical narrative of incidents and problems (what failed, why, how it propagates).
 </li>
 <li>
 Support and sometimes lead post‑incident reviews, ensuring clear corrective and preventive actions.
 </li>
 <li>
 Serve as escalation point for Specialists during complex or ambiguous technical issues.
 
 </li>
 </ul>
 
 Automation, Scripting &amp; Reliability Engineering
 
 
 
 <ul>
 <li>
 Design and maintain production‑grade automation using PowerShell (primary) and Python (preferred).
 </li>
 <li>
 Lead automation initiatives such as:
 </li>
 <ul>
 <li>
 Proactive health checks
 </li>
 <li>
 Self‑healing workflows
 </li>
 <li>
 Noise reduction and false‑alert elimination
 </li>
 </ul>
 <li>
 Partner with SRE teams to translate operational pain points into automation or platform improvements.
 </li>
 <li>
 Review and improve scripts created by Specialists to ensure quality, safety, and reusability.
 
 </li>
 </ul>
 
 Operational Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Own or co‑own Problem Records for recurring or systemic issues.
 </li>
 <li>
 Drive SOP, runbook, and knowledge base improvements with a focus on:
 </li>
 <ul>
 <li>
 Clarity
 </li>
 <li>
 Reusability
 </li>
 <li>
 Shift‑left enablement
 </li>
 </ul>
 <li>
 Contribute to standardization initiatives across PSO PAX, supporting the broader TOM and DevOps direction.
 </li>
 <li>
 Support deployment readiness and operational validation activities where required, in alignment with PSO PAX expectations.
 
 </li>
 </ul>
 
 Coaching, Mentorship &amp; Leadership
 
 
 
 <ul>
 <li>
 Mentor and coach Service Operations Specialists:
 </li>
 <ul>
 <li>
 Troubleshooting approach
 </li>
 <li>
 Log analysis
 </li>
 <li>
 Incident documentation quality
 </li>
 </ul>
 <li>
 Act as a role model for operational discipline, ownership, and technical rigor.
 </li>
 <li>
 Support Service Operations Managers with technical insight, risk assessment, and decision support.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 5+ years of experience in:
 </li>
 <ul>
 <li>
 Service operations
 </li>
 <li>
 Application support
 </li>
 <li>
 Systems or platform operations
 </li>
 </ul>
 <li>
 Strong scripting expertise:
 </li>
 <ul>
 <li>
 PowerShell (expert)
 </li>
 <li>
 Python (strongly preferred)
 </li>
 </ul>
 <li>
 Deep understanding of:
 </li>
 <ul>
 <li>
 Distributed application architectures
 </li>
 <li>
 API‑based integrations
 </li>
 <li>
 Windows‑based environments (Linux beneficial)
 </li>
 </ul>
 <li>
 Hands‑on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms).
 
 </li>
 </ul>
 
 Operational &amp; Leadership Mindset
 
 
 
 <ul>
 <li>
 Proven ability to lead complex troubleshooting efforts under pressure.
 </li>
 <li>
 Strong ITIL knowledge with practical application in Major Incident and Problem Management.
 </li>
 <li>
 Ability to balance short‑term recovery with long‑term reliability improvements.
 </li>
 <li>
 High standards for documentation, automation quality, and operational consistency.
 
 
 </li>
 </ul>
 
 Behavioral &amp; Soft Skills
 
 
 
 <ul>
 <li>
 Clear technical communicator, capable of explaining complex failures to both technical and non‑technical stakeholders.
 </li>
 <li>
 Ownership‑driven, proactive, and improvement‑oriented.
 </li>
 <li>
 Trusted technical advisor within Service Operations and across PSO PAX.
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.- Recognized industry certifications such as MCSE MCITP CCNA/CCNP RHSCA AIX Advanced- ITIL Foundation Certificate
 
 
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

Xenon Seven

<div>
 
 Location:
 
 Cairo, Egypt (100% On-Premise)
 
 
 
 Contract Duration:
 
 6 Months (Extendable)
 
 
 
 Employment Type:
 
 Contract
 
 
 
 About us:
 
 
 
 Where elite tech talent meets world-class opportunities!
 
 
 At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today's most complex challenges.
 
 
 
 About the Client:
 
 
 
 Join one of Egypt's premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, we serve a diverse and dynamic clientele. As we embark on a groundbreaking digital transformation journey, we are committed to leveraging the latest technologies to establish a state-of-the-art data architecture that will redefine our performance and service delivery.
 
 
 
 Job Summary:
 
 
 
 This role covers highly technical disciplines within InfoSec: security architecture, engineering review, and the maturation of vulnerability and patch management systems. The specialist works closely with internal Security Architecture managers and the Security Operations Center (SOC) team to strengthen the bank's detection and defensive posture, ensure new infrastructure designs are secure by design, and fully operationalize the vulnerability management lifecycle.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Security Architecture &amp; Engineering Assessment
 </li>
 <li>
 Review new and changed system designs, network architectures, and digital platform builds from an
 
 
 </li>
 </ul>
 information security perspective, prior to build or procurement approval.
 
 
 <ul>
 <li>
 Produce Security Architecture Review Reports with risk-rated findings, threat model summaries, and
 
 
 </li>
 </ul>
 design recommendations aligned to security standards and CBE requirements.
 
 
 <ul>
 <li>
 Assess security of APIs, cloud components, integration layers, and digital banking platforms (mobile,
 
 
 </li>
 </ul>
 internet banking, payment processing) against OWASP, NIST, and CBE guidelines.
 
 
 <ul>
 <li>
 Maintain an architecture review register tracking all submitted designs, decisions, and open risk items
 </li>
 <li>
 Contribute to the InfoSec reference architecture and security design patterns library
 </li>
 <li>
 Tenable SC &mdash; Vulnerability &amp; Patch Management
 </li>
 <li>
 Take ownership of Tenable Security Center (SC) and other vulnerability solutions configuration, scan
 
 
 </li>
 </ul>
 policy design, and coverage assurance across full asset inventory.
 
 
 <ul>
 <li>
 Design and implement a structured vulnerability management workflow &mdash; scan, triage, risk-rate, assign,
 
 
 </li>
 </ul>
 track, and verify remediation &mdash; integrated with IT's patch management process.
 
 
 <ul>
 <li>
 Produce weekly and monthly vulnerability dashboards for IT and InfoSec leadership showing patch SLA
 
 
 </li>
 </ul>
 compliance, critical exposure trends, and remediation velocity.
 
 
 <ul>
 <li>
 Define and enforce scan coverage SLAs: all in-scope assets scanned at appropriate frequency per asset
 
 
 </li>
 </ul>
 criticality tier.
 
 
 <ul>
 <li>
 Identify and escalate monitoring blind spots &mdash; unscanned, uncredentialed, or unreachable assets &mdash; and
 
 
 </li>
 </ul>
 drive resolution with IT.
 
 
 <ul>
 <li>
 Enable Tenable SC reporting to feed directly into KRI metrics for board-level visibility on patch SLA
 
 
 </li>
 </ul>
 breach rate and vulnerability exposure.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 8 years in information security with strong hands-on technical depth across at least two of the
 
 
 </li>
 </ul>
 three disciplines in this role.
 
 
 <ul>
 <li>
 Proven Tenable SC (or Tenable.io) administration and workflow design experience &mdash; must be able to
 
 
 </li>
 </ul>
 demonstrate scan configuration, policy tuning, and dashboard creation.
 
 
 <ul>
 <li>
 Experience conducting security architecture reviews for banking or financial sector projects
 </li>
 <li>
 Practical threat hunting experience using SIEM and EDR platforms with documented hunt outputs
 </li>
 <li>
 Familiarity with MITRE ATT&amp;CK framework and its application to threat hunting and detection
 
 
 </li>
 </ul>
 engineering.
 
 
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Tenable Certified Security Engineer (TCSE) or Tenable.sc Specialist
 </li>
 <li>
 GIAC Certified Enterprise Defender (GCED) or GIAC Certified Threat Intelligence Analyst (GCTI)
 </li>
 <li>
 CISSP &mdash; Certified Information Systems Security Professional
 </li>
 <li>
 SABSA Chartered Security Architect (SCF or SCP)
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience in Egyptian banking or financial institution regulated by CBE
 </li>
 <li>
 Hands-on with F5 AWAF, Palo Alto, or equivalent network/application security controls from an
 
 
 </li>
 </ul>
 assessment perspective.
 
 
 <ul>
 <li>
 Familiarity with NIST CSF 2.0 and CBE Cybersecurity Framework control domains
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Attractive, market-leading salary package
 </li>
 <li>
 Clear career advancement path with professional development opportunities
 </li>
 </ul>
</div>

Security Architecture, Engineering & Threat Operations Lead - Banking

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172 technical support specialist jobs In Cairo

Technical Support Engineer

Technical Support Engineer

IT Support Technician

Senior Information Technology Specialist

Talent Acquisition Specialist

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

Security Architecture, Engineering & Threat Operations Lead - Banking