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technical support specialist

Concentrix

<div>
 
 Technical Support Agents &ndash; Chat &amp; Email 📍 Location: New Cairo 🏢 Company: Concentrix (Launching Account) ✨ Why Join Us? ✅ Eid Days &ndash; Double Paid! ✅ Salary Up to 17,000 EGP 💰 + 3,500 EGP Welcome Bonus! 🎉 ✅ Shifts: Morning, Night &amp; Overnight 🌙 ✅
 
</div>

Technical Support Specialist

Interact Technology Solutions

<div>
 As a Technical Support Engineer, you will provide hands-on support and guidance across project lifecycles &mdash; from presales technical input and solution design, to installation, testing, and after-sales service. You will work closely with project managers, site engineers, and clients to ensure systems are delivered to specification, resolve technical issues, and maintain high standards of service.
 
 
 
 
 Job Description
 
 
 
 
 
 &middot; Provide technical support for installation, configuration, and maintenance of light current systems (CCTV, access control, fire alarm, UPS, intrusion systems, etc.).
 
 
 
 &middot; Assist project teams in system design, drawings review, and bill of quantity (BOQ) preparation.
 
 
 
 &middot; Conduct system testing, troubleshooting, and commissioning to ensure proper functionality.
 
 
 
 &middot; Respond to service requests and resolve technical issues in a timely manner.
 
 
 
 &middot; Provide technical guidance and training to internal teams and end-users.
 
 
 
 &middot; Support presales activities by preparing technical proposals and assisting in product selection.
 
 
 
 &middot; Coordinate with vendors/suppliers for product specifications, manuals, and technical updates.
 
 
 
 &middot; Document all technical support activities, incidents, and resolutions for knowledge base use.
 
 
 
 &middot; Ensure compliance with safety standards, project requirements, and quality benchmarks.
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical, Electronics, or Communications Engineering.
 
 </li>
 <li>
 2&ndash;4 years of experience in
 
 technical support or engineering
 
 within light current/low current systems.
 
 </li>
 <li>
 Hands-on experience with at least two of the following: CCTV, access control, fire alarm, UPS, audio-visual, or BMS.
 
 </li>
 <li>
 Strong knowledge of installation, configuration, and troubleshooting of light current systems.
 
 </li>
 <li>
 Familiarity with AutoCAD and MS Office tools.
 
 </li>
 <li>
 Understanding of networking fundamentals (IP addressing, switches, cabling).
 
 </li>
 <li>
 Knowledge of standards and regulations for low current systems.
 
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 
 </li>
 <li>
 Excellent communication and client-facing skills.
 
 </li>
 <li>
 Ability to work under pressure and in field/site environments.
 
 </li>
 <li>
 Team-oriented with strong organizational skills.
 
 </li>
 <li>
 Flexibility to work extended hours when required.
 
 
 
 </li>
 </ul>
</div>

Light Current Technical Support Engineer

GB Corp

<div>
 
 The Technical Support Engineer (Automotive) provides advanced technical support to service centers, ensuring efficient diagnosis and resolution of complex automotive technical issues. They analyze technical problems, generate detailed reports, support the warranty team with technical investigations, and assist in technical training initiatives. The role also involves monitoring diagnostic tools, updating technical documentation, and contributing to continuous service improvement.
 
 
 
 
 <ul>
 <li>
 Assist service centers in diagnosing and resolving complex technical issues beyond the capability of workshop teams.
 </li>
 <li>
 Provide technical guidance and troubleshooting support to technicians and team leaders.
 </li>
 <li>
 Analyze technical failures, document findings, and issue detailed reports to the Technical Support Manager.
 </li>
 <li>
 Investigate quality-related issues and contribute to continuous product improvement initiatives.
 </li>
 <li>
 Work closely with the warranty department to assess sophisticated technical cases, approving resolutions from a technical standpoint.
 </li>
 <li>
 Ensure service center staff are updated with the latest diagnostic procedures and best practices.
 </li>
 <li>
 Support the implementation of new technical procedures and service guidelines.
 </li>
 <li>
 Monitor, maintain, and ensure proper usage of diagnostic scan tools and special tools at service centers.
 </li>
 <li>
 Participate in internal technical training programs and GB Academy initiatives.
 </li>
 <li>
 Collaborate with cross-functional teams, including Product Quality, Warranty, and Field Service teams, to enhance service efficiency
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering, Automotive Engineering, or a related field.
 </li>
 <li>
 2 to 5 years of experience in automotive technical support, diagnostics, or workshop engineering.
 </li>
 <li>
 Hands-on experience with automotive electrical and mechanical systems troubleshooting
 </li>
 <li>
 Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations
 </li>
 <li>
 Very good command of English (written and spoken).
 </li>
 <li>
 Strong problem-solving skills and ability to communicate technical concepts effectively.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer (Automotive)

iQor

<div>
 
 Job Summary: A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to end-users in person, via phone, or remote assistance.
 </li>
 <li>
 Troubleshoot and resolve hardware and software issues related to desktop systems.
 </li>
 <li>
 Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
 </li>
 <li>
 Install, configure, and upgrade software applications and operating systems on desktops.
 </li>
 <li>
 Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
 </li>
 <li>
 Set up new desktop computers and peripheral devices for end-users.
 </li>
 <li>
 Assist with the setup and configuration of printers, scanners, and other peripheral devices.
 </li>
 <li>
 Collaborate with other IT teams to resolve complex technical problems and escalate issues when necessary.
 </li>
 <li>
 Maintain accurate records of technical issues and solutions in a ticketing system.
 </li>
 <li>
 Train end-users on basic troubleshooting techniques and the proper use of desktop systems.
 </li>
 </ul>
 
 
 
 
 
 Skills Requirements:
 
 
 <ul>
 <li>
 Previous BPO experience.
 </li>
 <li>
 Proven experience as a desktop technician or similar role.
 </li>
 <li>
 Strong knowledge of desktop hardware components, operating systems, and software applications.
 </li>
 <li>
 Proficiency in troubleshooting and resolving hardware and software issues.
 </li>
 <li>
 Familiarity with network connectivity and basic network troubleshooting.
 </li>
 <li>
 Experience with Active Directory, group policies, and user account management.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Ability to work independently and prioritize tasks effectively.
 </li>
 <li>
 Attention to detail and a commitment to providing quality technical support.
 </li>
 </ul>
 
 
 
 
 
 Education Requirements:
 
 
 
 High school diploma or equivalent; additional technical certifications or degrees are a plus.
 
</div>

Desktop Support Technician

Halan - حالا

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer
 
 
 to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 
 <li>
 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
 <li>
 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
 <li>
 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
 <li>
 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
 <li>
 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
 </li>
 
 <li>
 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
 <li>
 Experience 0-1 Years in the tech field
 </li>
 
 <li>
 Fintech Oriented
 </li>
 
 <li>
 Great problem-solving skills &amp; Critical thinker
 </li>
 
 <li>
 Experience working with API testing tools, such as Postman
 </li>
 
 <li>
 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
 <li>
 Ability to diagnose and troubleshoot technical issues
 </li>
 
 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 
 Flexibility to work in shifts and provide on-call support when required.
 
 </li>
 </ul>
</div>

Software Technical Support Engineer

Paymob

<div>
 Providing technical support and assistance to end-users within an organization. Resolving hardware, software, network, and system-related issues, ensuring smooth operations and minimal downtime. Interacting directly with end-users, either through phone calls, emails, or in-person, to understand and address their technical concerns. Diagnosing problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support teams when necessary.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Provide Technical Support: Respond to and resolve end-user inquiries and technical issues in a timely manner. Assist users with hardware, software, network, and system-related problems through various channels, such as phone calls, emails, or in-person.
 </li>
 <li>
 </li>
 <li>
 Diagnose technical problems reported by end-users and guide them through appropriate troubleshooting steps. Identify root causes and implement solutions to resolve issues effectively. Escalate complex or unresolved problems to higher-level support teams and follow up on their progress.
 </li>
 <li>
 </li>
 <li>
 Create, manage, and disable user accounts in various systems, such as Active Directory, email accounts, or internal applications. Assist with password resets, account unlocks, and access permissions as per established protocols.
 </li>
 <li>
 </li>
 <li>
 Document all reported incidents, inquiries, and resolutions in a helpdesk ticketing system. Maintain accurate and up-to-date records of user interactions, troubleshooting steps, and solutions provided. Track and prioritize open issues, ensuring timely resolution and adherence to service level agreements (SLAs).
 </li>
 <li>
 </li>
 <li>
 Install, configure, and troubleshoot software applications, operating systems, and hardware devices. Assist with software installations, updates, patches, and license management. Provide guidance on system configurations and recommend hardware upgrades or replacements when necessary.
 </li>
 <li>
 </li>
 <li>
 Utilize remote desktop tools and techniques to provide remote support to end-users, resolving issues without physical presence whenever possible. Provide clear instructions and guidance to users in remote locations to ensure effective problem resolution.
 </li>
 <li>
 </li>
 <li>
 Contribute to the development and maintenance of IT documentation, including user manuals, knowledge base articles, FAQs, and troubleshooting guides. Continuously update and enhance the documentation to improve the efficiency of support processes.
 </li>
 <li>
 </li>
 <li>
 Educate users on IT policies, security practices, and data protection measures to enhance their technical skills, promote best practices, and prevent recurring issues.
 </li>
 <li>
 </li>
 <li>
 Collaborate with other IT teams, such as developers and information security team to resolve complex issues and implement system upgrades or changes. Share knowledge and expertise within the team to enhance overall support capabilities.
 </li>
 <li>
 Keep abreast of emerging technologies, industry trends, and best practices in IT support. Continuously expand technical knowledge and skills through self-learning, training, and certification.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 2-3 years of experience in a similar IT support role or helpdesk environment
 </li>
 <li>
 Strong technical aptitude and knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
 </li>
 <li>
 Proficiency in operating systems (e.g., Windows, macOS, Linux) and productivity software (e.g., Microsoft Office Suite).
 </li>
 <li>
 Familiarity with helpdesk ticketing systems and remote assistance tools.
 </li>
 <li>
 Familiarity with assets management system (Snipe IT), exchange admin center
 </li>
 </ul>
</div>

IT Senior Specialist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25147687
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IT Supervisor

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