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application support engineer Jobs in Cairo

application support engineer

technical support specialist

Schneider Electric

<div>
 
 As a
 
 Primary Technical Support Specialist
 
 , you will be the trusted advocate to customers, ensuring seamless product experience and satisfaction. Your key responsibilities include:
 
 
 
 
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 Product Selection &amp; Compliance
 
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 Recommend products that meet customer requirements and applications, including legacy cross-references.
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 Customer Guidance
 
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 Provide clear instructions for product operation and quick-start processes.
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 Responsive Communication
 
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 Address basic equipment-related requests promptly and accurately.
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 Post-Sales Support
 
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 Assist customers with installation and setup of products&amp; Provide remote troubleshooting to resolve technical issues efficiently.
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 Promotional Engagement
 
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 Facilitate workshops and seminars; support sales teams in recommending products to decision-makers.
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 Customer-Centric Improvement
 
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 Drive added value through continuous improvement initiatives and identify sales opportunities via customer interactions.
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 Detailed Specifications
 
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 Provide accurate product and pricing details to support informed decisions.
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 Customer Satisfaction
 
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 Enhance customer experience, measured quarterly through surveys and quality checks.
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 </ul>
 
 
</div>

Technical Support Engineer

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
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 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
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 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
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 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
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 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
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 Service Management
 
 
 
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 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
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 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
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 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
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 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
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 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
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 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
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 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
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 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
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 Knowledge
 
 
 
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 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
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 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
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 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
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 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
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 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
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 Experience
 
 
 
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 3-5 years&rsquo; professional experience in an IT support or technician role.
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 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
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 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
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 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
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 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
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 Desired Behaviors &amp; Experiences
 
 
 
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 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
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 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
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 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
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 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
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 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
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 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
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</div>

IT Specialist

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 
 
 
 Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered and supports customers through specialized technical or scientific knowledge/product applications. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
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 Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
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 Provide advanced product/service information and respond to complex customer questions about the product/service.
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 Provide fault isolation and resolution to limit and address issues promptly.
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 Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
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 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
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 Carry out relatively simple testing and quality assurance tasks.
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 Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
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 Develop own capabilities by participating in assessment and development planning activities Including formal &amp; informal training &amp; coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
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 Respond to personal objectives and use performance management systems to improve personal performance.
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 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
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 Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
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 Education
 
 
 
 
 
 
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 Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
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 Required Qualifications &amp; Skills
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 Minimum Two Years Of Experience.
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 Job specific Skills:
 
 
 
 
 
 
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 Excellent technical skills.
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 In depth knowledge of the products
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 Excellent communication and negotiations skills.
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 Leadership skills
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 Decision making
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 Problem solving
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 Team building skills
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</div>

Workshop Team Leader

Sumerge

<div>
 
 Sumerge's Technical Support team sets new standards of customer experience. Through immense support and instant problem solving, our support engineers fulfill our customers' desires by exploring new technology areas, products, and multi-technology solutions.
 
 
 The Support team takes our deep technical expertise and tailors proficient solutions according to the clients' needs and goals allowing them to grow and solve their biggest business challenges by getting the most out of our offerings.
 
 
 Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate solutions to their technical problems.
 
 
 
 
 
 Responsibilities
 
 
 
 
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 Leverages support processes, systems, and tools to resolve a variety of technical problems
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 Reaches clients either via phone, email or chat with an appropriate action plan
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 Owns problems through resolution, properly escalate unresolved issues to appropriate internal teams (software developers, system admins ...etc)
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 Manages, prioritizes, and responds to cases within defined SLA's
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 Provides prompt, efficient, detailed, customer-oriented service
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 Creates and maintains problem resolution procedures
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 Ensures all issues are properly logged
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 Investigates application issues and customer-driven production problems
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 Performs technical troubleshooting of issues, resolution and document the solution for issues
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 Identifies and develops tools, techniques, and procedures for improving the performance, availability, and reliability of applications
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 Works with development and engineering teams to design and refine processes, procedures, and delivery mechanisms
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 </ul>
 
 Requirements
 
 
 
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 0-2 years of relevant experience
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 Bachelor's degree in Computer Science or equivalent education in a related discipline
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</div>

Associate TechOps & Support Engineer

ETISAL International Group

<div>
 
 We Are Hiring Technical Support For A Chat Account In Maadi, Cairo
 
 
 &bull;Monthly Incentives + Monthly Attendence Allownce
 
 
 &bull; Net Salary: From 11K To 14k Based on Your English Level
 
 
 &bull;Graduates Are Welcome
 
 
 &bull;Technical Background
 
 
 &bull;English Level B2
 
</div>

English Technical Customer Service (Chat Account)

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
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 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
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 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
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 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
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 Provide analytical and technical solutions to address user needs and system challenges.
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 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
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 Support after-hours coverage as per the team roster.
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 Project Support
 
 
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 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
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 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
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 Assist in IMAC (Install, Move, Add, Change) activities as required.
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 Ensure tasks are completed within agreed timeframes and budgets.
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 Procurement &amp; Asset Support
 
 
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 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
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 Vendor &amp; Maintenance Management
 
 
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 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
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 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
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 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
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 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
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 Ability to manage multiple priorities, work independently, and communicate clearly with users.
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 Strong analytical and problem-solving skills with attention to detail.
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 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
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 Customer-centric mindset with adaptability and willingness to work in shifts.
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 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
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 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
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 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
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 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
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 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
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 Strong knowledge of IT infrastructure components and end-user technologies.
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 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

Orion Digital Solutions

<div>
 Orion Digital Solutions is a regional Digital Transformation and Consulting Company based in Heliopolis. Our mission is to be the leading digital transformation company in the region and a key enabler to the development of local businesses and regional economies. We have a team of professionals with extensive local and global experience across various industries. Our business model is based on shared results with our clients, ensuring quantifiable and sustainable outcomes. We offer services in Robotic Process Automation, Visualization and Analytics, Business and organizational Transformation, and Project Management.
 
 
 The Application Consultant serves as the expert advisor and support lead for customer applications, providing advanced (2nd and 3rd line) technical support to ensure the stability, performance, and ongoing improvement of client systems. This role is responsible for managing and resolving complex technical issues, maintaining a comprehensive understanding of customer applications and environments, and acting as the primary operational contact for clients. The consultant ensures customer satisfaction through proactive issue management, tailored documentation and training, and close collaboration with project teams to facilitate smooth implementation, testing, and ongoing support.
 
 
 
 Responsibilities
 
 
 
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 Provide expert-level support for customer applications (2nd and 3rd line).
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 Maintain a comprehensive view of all open tickets, ensuring they are managed effectively and kept up-to-date.
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 Troubleshoot and resolve complex technical issues, including bug fixes.
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 Maintain a deep understanding of the customer's application(s) and related systems.
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 Serve as the main point of contact for all operational needs.
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 Proactively address customer issues, ensuring satisfaction and timely resolution.
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 Develop customer-specific documentation and training materials.
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 Work closely with project teams to ensure smooth implementation and support.
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 Contribute to testing, configuration, and documentation efforts.
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 Share knowledge and best practices with project and support teams.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
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 Bachelor&rsquo;s degree in production engineering, Mechatronics, Business Informatics, or Computer Science.
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 A passionate problem solver and out-of-the-box-thinker.
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 Fluent in English.
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 An analytical mind, and a desire to investigate in detail.
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 A passion for building and maintaining a good long-term relationship with customers.
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 A team player who can also work independently.
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 The ability to work in a structured way and follow procedures, while simultaneously searching for continuous improvement.
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 Interest in supply chain planning is a PLUS.
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 Previous support experience.
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 </ul>
</div>

Application Support Engineer

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