technical support specialist

Mosanada Logistics Services

<div>
 
 
 Job Summary
 
 
 
 An IT Desktop Support technician installs, configures, and maintains computers, software, and peripheral hardware to ensure optimal performance. They serve as the primary contact for troubleshooting technical issues in person or remotely, documenting solutions, managing user accounts, and supporting network connectivity. Key responsibilities include maintaining hardware inventory, deploying software patches, and ensuring compliance with IT policies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Hardware/Software Support:
 
 Install, upgrade, and maintain PCs, laptops, printers, scanners, and software applications.
 </li>
 <li>
 
 Troubleshooting:
 
 Diagnose and resolve hardware and software failures, connectivity issues, and user errors.
 </li>
 <li>
 
 User Support:
 
 Act as the first point of contact for employee technical support, resolving issues via phone, email, or in-person.
 </li>
 <li>
 
 System Maintenance:
 
 Apply OS patches, updates, and antivirus updates to maintain security.
 </li>
 <li>
 
 Asset Management:
 
 Manage IT inventory, including tracking, deploying, and retiring equipment.
 </li>
 <li>
 
 Documentation:
 
 Maintain accurate records of support requests, solutions, and, sometimes, asset tracking in a ticketing system.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 
 
 
 
 
 Core Technical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Operating Systems:
 
 Expert knowledge of MS Windows, Mac OS, and basic Linux.
 </li>
 <li>
 
 Hardware Troubleshooting:
 
 PC/laptop repair, printer maintenance, and peripheral device setup.
 </li>
 <li>
 
 Networking Fundamentals:
 
 Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.
 </li>
 <li>
 
 Software &amp; Tools:
 
 Microsoft Office 365, Active Directory, Microsoft Intune, and Ticketing Systems (e.g., Service Now, Jira).
 </li>
 <li>
 
 Security:
 
 Basic cybersecurity knowledge, including antivirus installation, encryption solutions, and password management.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 
 Problem-Solving:
 
 Strong analytical skills to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 
 Communication:
 
 Excellent verbal and written communication skills to explain technical issues to non-technical users.
 </li>
 <li>
 
 Customer Service:
 
 Patient and empathetic approach when assisting users.
 </li>
 <li>
 
 Time Management:
 
 Ability to prioritize tasks and meet Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 
 Bachelor&rsquo;s degree in Computer Science,
 
 
 IT, or a related field;
 
 an associate degree or relevant experience may suffice.
 </li>
 <li>
 
 Certifications: CompTIA A+, Microsoft Certified Professional (MCP), Microsoft 365 Certified, or Cisco Certified Support Technician (CCST).
 
 </li>
 <li>
 
 Experience: Prior experience in help desk, IT support, or customer-facing technical roles is highly preferred.
 
 </li>
 </ul>
 
 
</div>

Information Technology Desktop Support

شركة الراجح الحديثة للمقاولات المحدودة

<ul><li>Technical Troubleshooting: Diagnosing and resolving hardware, software, and network issues. This includes fixing &quot;blue screen&quot; errors, connectivity drops, and software crashes.</li></ul><ul><li>System Deployment: Setting up and configuring new workstations, laptops, and peripheral devices (printers, scanners, docking stations).</li></ul><ul><li>User Support: &quot;ticketing system&quot; to track daily and resolve user requests.</li></ul><ul><li>Security Management: Resetting passwords, managing multi-factor authentication (MFA), and ensuring antivirus software is up to date.</li></ul><ul><li>Documentation: Creating &quot;how-to&quot; guides for common issues to help users solve minor problems independently.</li></ul><ul><li>Operating Systems: Proficiency in Windows 10/11, macOS, and occasionally Linux.</li></ul><ul><li>Networking Basics: Understanding of TCP/IP, DNS, DHCP, and Wi-Fi configuration.</li></ul><ul><li>Cloud Productivity: Experience managing Microsoft 365 (Teams, Outlook, SharePoint).</li></ul><ul><li>Hardware Knowledge: Ability to replace RAM, hard drives, or troubleshoot internal components.</li></ul>Job Type: Full-timeWork Location: In person

IT support specialist

Marriott International

<div>Additional Information 
Job Number26044737 
Job CategoryInformation Technology 
LocationDelta Hotels by Marriott Jeddah Al Salam, 3243 Al Salam, Jeddah, Saudi Arabia, Saudi Arabia, 23613 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. 
Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Equipment and laundry technician

<div>Additional Information 
Job Number26044736 
Job CategoryInformation Technology 
LocationFour Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia, 23731 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others. 
Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Audio / Video technician

<div>Description :
Reporting to the Customer Service Manager, your essential duties and responsabilities will be : 
<ul><li>
Delivery and commissioning of equipment.</li><li>
On-site interventions at customer locations in response to warranty requests.</li><li>
Troubleshooting and repair activities.</li><li>
Providing technical expertise and support.</li><li>
User training and 1st level maintenance for customers.</li><li>
Activity-related reporting (intervention reports and closure, customer feedback, etc.)</li><li>
Application of service bulletins.</li></ul>
Profil recherch&eacute; :
What we are looking for : 
With a higher education qualification in maintenance/electrical, you have at least 5 years of experience in an industrial environment.
You have solid technical and troubleshooting skills, and knowledge of the following fields:<ul><li>
Mechanics</li><li>
Electrical engineering</li><li>
Hydraulics</li><li>
Automation (CANbus preferred)</li><li>
Refrigeration / Air conditioning</li></ul> 
As a true ambassador for TLD, you demonstrate a strong sense of customer service and excellent interpersonal skills. Fluency in English is essential for this position, Arabic would be a great asset. 
This position requires extensive travel, most of the time from Monday to Friday, throughout the country. 
We will support you by training on our products and tools. Training will take place in our European factories (France, Belgium and the UK).</div>

Area Service Technician - Kingdom of Saudi Arabia

Softtrend

Job Description<ul><li>Assist in the deployment, configuration, and testing of IT infrastructure components, including servers, networking equipment, and security appliances (e.g., Sophos, Fortinet).</li><li>Maintain accurate and detailed documentation for client environments, including network diagrams, site survey reports, and project handover manuals.</li><li>Act as the first point of contact for technical queries during the project implementation phase, resolving standard configuration issues and escalating complex problems to Senior Consultants.</li><li>Support the planning and execution of IT projects by tracking milestones and ensuring all technical prerequisites are met before on-site visits.</li><li>Actively work toward obtaining relevant industry certifications and staying updated on emerging technologies to provide better value to clients and the internal team.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent experience).</li><li>Experience with specific technologies (e.g., Active Directory, cloud computing platforms).</li><li>IT certifications (e.g., MCSA, CCNA).</li><li>Strong understanding of computer hardware and software.</li><li>Ability to work independently and as part of a team.</li><li>Excellent problem-solving and analytical skills.</li><li>Effective communication and interpersonal skills.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Active Directory: 1 year (Required)</li><li>Cloud Computing Platforms: 1 year (Required)</li></ul>License/Certification:<ul><li>MCSA (Preferred)</li><li>CCNA (Preferred)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Work Location: In person

Associate Technology Consultant

Alkhorayef Industries Company

<div>
 
 The Service Desk Senior Officer is the primary point of contact for technical issues within a company.
 
 
 The objective is to maintain employee and system productivity through timely diagnosis and resolution of hardware, software, networking, and related technical concerns.
 
 
 To work on day-to-day activities to provide technical support for company users within policies and procedures.
 
 
 
 
 
 Service Desk Operations :
 
 <ul>
 <li>
 To support business user&rsquo;s PC&rsquo;s, Laptops, Hardware and software.
 </li>
 <li>
 Software installation such as: Operating Systems, Office, Outlook, Antivirus) or any other programs or application comply with IT policy.
 </li>
 <li>
 Hardware Installation such as: PC setup &amp; maintenance, Printer, scanner &amp; driver installation. Printer ink: changing printer ink.
 </li>
 <li>
 Software troubleshooting such as: Operating Systems, Office troubleshooting, disk recovery and any other system, application, antivirus or virus, and login problem.
 </li>
 <li>
 Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VPN configurations.
 </li>
 <li>
 Network Support Troubleshooting basic connectivity issues, Wi-Fi performance, and cabling.
 </li>
 <li>
 Security Monitoring systems for malware, ensuring antivirus and security software is active, and educating users on phishing risks.
 </li>
 <li>
 Documentation Maintaining logs of all interactions in a Ticketing System and creating "How-To" guides for common issues.
 </li>
 </ul>
 
 Policies, Processes and Procedures:
 
 <ul>
 <li>
 Follow all relevant IT policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering leading practices, improvement of business processes, cost reduction and productivity improvement.
 </li>
 <li>
 Promote the implementation and adherence to policies, processes and operating procedures to others within Company.
 </li>
 </ul>
 
 Safety, Health and Environment:
 
 <ul>
 <li>
 Comply with all relevant safety, health and environmental management policies, procedures and controls to ensure a healthy and safe work environment
 </li>
 <li>
 Participate in incident and accident investigations as required in line with agreed safety, health and environment policies, procedures and controls
 </li>
 <li>
 Report on changes within AIC that impact on relevant safety, health and environmental management policies, procedures and controls
 </li>
 </ul>
 
 
</div>

Senior Service Desk Officer

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