it second level support senior specialist (2023286)

assistant store manager / store supervisor (westfield jeddah)

logistics planning & operations coordinator

associate technology consultant Jobs in Jeddah

associate technology consultant

it second level support senior specialist (2023286) Jobs in Jeddah

qc specialist

simulation technician ii

technical support specialist

Nahdi

<div>Provide advanced technical support and problem resolution for complex issues that are not resolved by the first line of support call center specialists.
Accountabilities
<ul><li>Investigate and resolve complex technical issues escalated from Level 1 support to ensure they are resolved within the set SLAs.
</li><li>Develop deep technical expertise in specific applications, technologies and systems to be able to resolve issues rising from them without the need to refer to the applications team to increase their efficiency and focus.
</li><li>Collaboration with Level 1 Support, through updating level 1 support with tickets resolution status and steps followed through working closely with Level 1 support to provide guidance on complex issues.
</li><li>Support processes improvements to enhance efficiency and effectiveness through working aside to department head, and continuously ensuring moderating between rising issues from level 1 support and finding root cause solutions with the applications department to end them.
</li><li>Participate in IT projects testing and piloting phase, bringing technical expertise and insights.
</li><li>Handle vendor Coordination and liaise with external and internal third level of support for advanced support and problem resolution.
</li><li>Generate reports on incident trends and root cause analyses to reduce repeated issue and contribute to and maintain an advanced internal knowledge base for IT support team reference.
</li><li>Collaborate with the applications department team for cases that need further escalation or support to get things resolved on time.
</li><li>Train and share technical knowledge and experience with level one support team to build their acumen on frequent tickets and issues.
</li></ul>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 9:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul>Job Requirement
<div><div><div><div><div>Education 
</div><div><ul><li>BSc in IT preferably in Computer Science 
</li></ul></div></div> 
<div><div>Experience &amp; Skills 
</div><div><ul><li>3+ years of Experience in IT support, with a focus on retail systems.
</li><li>Working knowledge of best practices in information technology management.
</li><li>Experience in project management methodologies.
</li><li>ITIL and service management background.
</li>Preferred to have advanced certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Solutions Expert (MCSE), or similar. SQL skills, DBA skills. 
<li>
</li></ul></div></div> 
<div><div>Languages 
</div><div><ul><li>English
</li><li>Arabic</li></ul></div></div></div></div></div></div>

IT Second Level Support Senior Specialist (2023286)

Johnson Controls Arabia

<div>
 
 
 Role Overview:
 
 
 
 This is a technical support role focused on large tonnage chillers, primarily
 
 centrifugal compressor water-cooled chillers
 
 , with additional exposure to
 
 screw chillers
 
 ,
 
 dry coolers/radiator
 
 , and
 
 absorption chillers
 
 . The candidate should have hands-on experience in application engineering and technical support for such systems, ideally within
 
 district cooling
 
 ,
 
 process cooling
 
 , or
 
 industrial cooling
 
 environments.
 
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 Experience with brands such as
 
 York
 
 ,
 
 Trane
 
 ,
 
 Carrier
 
 , or
 
 Daikin
 
 is highly preferred
 </li>
 <li>
 Strong understanding of
 
 chiller plant systems
 
 ,
 
 energy analysis
 
 ,
 
 system design
 
 , and
 
 optimization
 
 </li>
 <li>
 Ability to support
 
 techno-commercial evaluations
 
 ,
 
 sales teams
 
 , and
 
 project operations
 
 </li>
 <li>
 Excellent communication skills and experience working with
 
 cross-functional teams
 
 ,
 
 clients
 
 ,
 
 contractors
 
 , and
 
 partners
 
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Mechanical Engineerinng or relevant field
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Detail oriented Ability to multitask
 </li>
 </ul>
 
 
</div>

Application Engineer – Large Tonnage Chillers

<div>Description :
Reporting to the Customer Service Manager, your essential duties and responsabilities will be : 
<ul><li>
Delivery and commissioning of equipment.</li><li>
On-site interventions at customer locations in response to warranty requests.</li><li>
Troubleshooting and repair activities.</li><li>
Providing technical expertise and support.</li><li>
User training and 1st level maintenance for customers.</li><li>
Activity-related reporting (intervention reports and closure, customer feedback, etc.)</li><li>
Application of service bulletins.</li></ul>
Profil recherch&eacute; :
What we are looking for : 
With a higher education qualification in maintenance/electrical, you have at least 5 years of experience in an industrial environment.
You have solid technical and troubleshooting skills, and knowledge of the following fields:<ul><li>
Mechanics</li><li>
Electrical engineering</li><li>
Hydraulics</li><li>
Automation (CANbus preferred)</li><li>
Refrigeration / Air conditioning</li></ul> 
As a true ambassador for TLD, you demonstrate a strong sense of customer service and excellent interpersonal skills. Fluency in English is essential for this position, Arabic would be a great asset. 
This position requires extensive travel, most of the time from Monday to Friday, throughout the country. 
We will support you by training on our products and tools. Training will take place in our European factories (France, Belgium and the UK).</div>

Area Service Technician - Kingdom of Saudi Arabia

Softtrend

Job Description<ul><li>Assist in the deployment, configuration, and testing of IT infrastructure components, including servers, networking equipment, and security appliances (e.g., Sophos, Fortinet).</li><li>Maintain accurate and detailed documentation for client environments, including network diagrams, site survey reports, and project handover manuals.</li><li>Act as the first point of contact for technical queries during the project implementation phase, resolving standard configuration issues and escalating complex problems to Senior Consultants.</li><li>Support the planning and execution of IT projects by tracking milestones and ensuring all technical prerequisites are met before on-site visits.</li><li>Actively work toward obtaining relevant industry certifications and staying updated on emerging technologies to provide better value to clients and the internal team.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent experience).</li><li>Experience with specific technologies (e.g., Active Directory, cloud computing platforms).</li><li>IT certifications (e.g., MCSA, CCNA).</li><li>Strong understanding of computer hardware and software.</li><li>Ability to work independently and as part of a team.</li><li>Excellent problem-solving and analytical skills.</li><li>Effective communication and interpersonal skills.</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Active Directory: 1 year (Required)</li><li>Cloud Computing Platforms: 1 year (Required)</li></ul>License/Certification:<ul><li>MCSA (Preferred)</li><li>CCNA (Preferred)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Work Location: In person

Associate Technology Consultant

Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Workplace Technology Associate
</div><div><h3 class="jobSectionHeader">Profile
</h3>Position Purpose:
 The Workplace technology associate is responsible for managing:
<ul><li>The remote and in-field support for stores and HQ end-user&rsquo;s environment, hardware renewal, replacement, and upgrades.
</li><li>The onboarding of the new joiner, the offboarding of the leavers and the move
</li><li>The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.
</li>The continuous hardware stock availability and tracking. 
<li>
 </li></ul>You will excel and enjoy this role if you are ready to actively handle the following missions: 
WPT technology associate &ndash; relational
<ul><li>Have a good relationship/interpersonal, rigorous, and service oriented,
</li><li>Relationship management with the EME cyber security team,
</li><li>Relationship management with external vendors,
</li>Relationship management with EME EUX team. 
<li>
</li></ul>WPT technology associate &ndash; organizational
<ul><li>Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,
</li><li>Set up dashboards, metrics and measure the QoS of external partners,
</li>Follow up the SLA/SLO and apply penalties when needed. 
<li>
</li></ul>WPT technology associate &ndash; operational
<ul><li>Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,
</li></ul><ul><li>Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent),
</li><li>Network basics mastered (DNS, IP addressing, basic routing &amp; switching investigation)
</li><li>Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.
</li><li>Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,
</li><li>Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,
</li><li>Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,
</li><li>Capacity on the negotiations with the vendors,
</li>HW stock management/business continuity/shortage management process. 
<li>
</li></ul>Significant knowledge of End-User remote, shops In-field and remote Support in an heterogenous environment (Apple and Windows):
<ul><li>Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.
</li><li>Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.
</li><li>Assist and instruct on the use of computer equipment, software, and manuals.
</li><li>Understand internal/external customer technologies and problem resolution techniques.
</li><li>Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.
</li><li>Provide end users 1st level support for all applications.
</li><li>Setup of and Support of all retail shops, including POS, in-store infrastructure, printers, barcode scanners, digital in store tools and basic application support
</li>Work with the Technical Service Team for troubleshooting network and server related incidents 
<li>
</li></ul>IT Asset Administration and Maintenance:
<ul><li>Perform routine tasks to maintain computer equipment, their peripherals, and data backups,
</li><li>Follow up on the daily performance of computer systems to verify correct operations and detect errors,
</li><li>Configure, install, and test computer hardware, networking software and operating system software,
</li><li>Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems,
</li><li>Perform routine network start up and shutdown procedures and maintain control records,
</li><li>Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure,
</li><li>Rely on instructions and pre-established guidelines to perform the functions of the job,
</li>Participate in relevant projects and community activities as and when needed. 
<li>
</li></ul>Do not hesitate to apply if you have:
<ul><li>Understanding of Retail and distribution activities, related processes, and IT ecosystems. You&rsquo;re able to understand how they work together. You&rsquo;re able to get the big picture and global understanding of the project on which you contribute, as well as operationally support, implement, and coordinate activities,
</li><li>Be Self-starter, ability to take a topic and drive it to deliver business value,
</li><li>Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users,
</li><li>Endowed with a very strong general IT knowledge, and high competences in systems, security, and network,
</li><li>Have &ldquo;Hands-on&rdquo; and ability to operationally contribute to the success of the projects,
</li><li>Being problem solving oriented,
</li><li>Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context, with a good level of project management expertise,
</li><li>Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders, across varied domains in KSA.
</li><li>Have effective communication with various stakeholders at EME level, including IT and business,
</li><li>Be &ldquo;end-users&quot; and &quot;service quality&quot; oriented,
</li>Be comfortable with matrix organization 
<li>
</li></ul>Here, you will find:
Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit
Culture of empowerment. Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings fulfillment . From delighting clients every day, to inspiring our industry at large, every action makes a difference 
Join us and belong to something beautiful
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Workplace Technology Associate

Panda Retail Company – Savola Group

<div>
 
 
 Job Purpose:
 
 
 
 To manage produce specialist operations across stores by ensuring product quality, freshness, availability, and compliance with food safety standards, while supporting sales performance and customer satisfaction in alignment with Panda Retail Company&rsquo;s fresh food strategy.
 
 
 
 
 
 
 
 
 
 Job Accountability
 
 
 <ul>
 <li>
 :Manage produce specialist operations across assigned stores to ensure consistent quality, freshness, and availability of produce items
 </li>
 <li>
 .Manage implementation of produce quality standards, handling procedures, and merchandising guidelines to protect product integrity and customer trust
 </li>
 <li>
 .Monitor produce performance indicators including availability, waste, shrinkage, and freshness to support sales growth and cost control
 </li>
 <li>
 .Coordinate produce planning and replenishment requirements with Supply Chain and store teams to ensure timely product availability
 </li>
 <li>
 .Manage execution of food safety, hygiene, and sanitation procedures within produce operations to ensure regulatory and internal compliance
 </li>
 <li>
 .Review produces stock rotation, FIFO application, and expiry controls to minimize waste and losses
 </li>
 <li>
 .Support development and capability building of produce specialists through guidance, coaching, and performance feedback to enhance execution quality
 </li>
 <li>
 .Analyze produce quality issues, customer feedback, and operational risks to implement corrective and preventive actions
 </li>
 <li>
 .Prepare produce performance reports, quality summaries, and improvement recommendations for the Director of Fresh Food to support decision-making
 </li>
 </ul>
 
 
 
 
 
 .
 
 
 
 
 Skill
 
 
 <ul>
 <li>
 s:5 years of technical experience in relevant Fresh Food-Produce section with in-depth knowledge, product featu
 </li>
 <li>
 reCoaching skills, Team player, Cross function team skills visual merchanting management, shrinkage manageme
 </li>
 <li>
 ntKnowledge of Microsoft Office Applicati
 </li>
 <li>
 onAnalytical &amp; Reporting skil
 </li>
 <li>
 lsGood Communication and interperson
 </li>
 <li>
 alskills Communication skills (English &amp; Arabi
 </li>
 <li>
 c)Ability to take and lead initiativ
 </li>
 </ul>
 
 
</div>

Produce Specialist

Applus

<div>About the Role+: 
 
Applus+ is currently delivering a project in collaboration with Jeddah Municipality, providing consultancy, supervision, and monitoring services for city-wide cleaning operations. The project covers waste management systems, landfill sites, and transfer and treatment stations, ensuring full compliance with environmental, technical, and quality standards.
Role Summary:
The Quality Specialist is responsible for overseeing and ensuring the effective implementation of quality management systems across all project activities related to municipal cleaning services. This includes monitoring compliance with technical, contractual, and environmental standards across waste management operations, landfill sites, and transfer and treatment facilities.
The role also involves conducting audits, analyzing performance indicators, and identifying opportunities for continuous improvement to enhance operational efficiency and service quality. 
Requirements 
Bachelor&rsquo;s degree in Quality Management, Industrial Engineering, or a related field.
Minimum of 8 years of experience in quality management, quality control, or a related field.
ISO 9001 certification (or equivalent accredited certification).
Proficiency in Arabic and English is preferred.</div>

QC Specialist

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