procurement specialist Jobs in Saudi Arabia

procurement specialist

sales engineer

sales specialist

general technician

maintenance technician Jobs in Saudi Arabia

maintenance technician

technical support specialist

مصنع يبرين للمواد الغذائية

<p>Job Summary:</p><p>The Technical Support specialist is responsible for supporting, maintaining, and improving the organization&rsquo;s IT systems and infrastructure. This role ensures the smooth operation of hardware, software, networks, and security systems while providing technical support to users.</p><p>Key Responsibilities:</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Install, configure, and maintain computer systems, software, and hardware.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Provide technical support and troubleshooting for end users.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Monitor and maintain network performance and security.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Manage user accounts, permissions, and access rights.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Perform regular system updates, backups, and recovery procedures.</p><p>Requirements &amp; Qualifications:</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Proven experience in IT support or a similar role.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Strong knowledge of operating systems, networks, and IT infrastructure.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Familiarity with cybersecurity best practices.</p><p>&ensp;&ensp;&ensp;&ensp;&bull;&ensp;&ensp;&ensp;&ensp;&ensp;Excellent problem-solving and communication skills</p><p>Job Type: Full-time</p>

Technical Support Specialist

SMART Technology Solutions

<div>
 <strong>
  I
 </strong>
 ncident &amp; Problem Management
 <br/>
 <br/>
 <ul>
  <li>
   Perform advanced troubleshooting to identify root causes of recurring or complex issues
  </li>
  <li>
   Restore services within defined SLA targets
  </li>
  <li>
   Document root causes, fixes, and preventive actions
  </li>
  <li>
   Support Problem Management by identifying trends and recurring incidents
   <br/>
   <br/>
  </li>
 </ul>
 Technical Troubleshooting &amp; Resolution
 <br/>
 <br/>
 <ul>
  <li>
   Diagnose and resolve complex hardware, software, network, and system issues
  </li>
  <li>
   Support operating systems, applications, servers, cloud services, and endpoints
  </li>
  <li>
   Apply fixes, patches, configuration changes, and workarounds where required
  </li>
  <li>
   Validate solutions before closing tickets
  </li>
  <li>
   System &amp; Service Support
  </li>
  <li>
   Support enterprise systems such as: Microsoft 365 / Email services ,Active Directory / Azure AD, Endpoint management (Intune, MDM, EDR), Network connectivity (LAN, WAN, VPN) ,Backup and monitoring tools
  </li>
  <li>
   Perform controlled changes following approved change procedures
  </li>
  <li>
   Escalation &amp; Collaboration
  </li>
  <li>
   Escalate unresolved or critical issues to Level 2 or vendors with complete diagnostics
  </li>
  <li>
   Documentation &amp; Knowledge Management
  </li>
  <li>
   Create and update knowledge base articles and technical documentation
  </li>
  <li>
   Ensure ticket updates are accurate, detailed, and professional
  </li>
  <li>
   Customer Communication
  </li>
  <li>
   Communicate clearly with customers on issue status, progress, and resolution
  </li>
  <li>
   Explain technical issues in a simple, customer-friendly manner
  </li>
  <li>
   Manage customer expectations during incidents and outages
  </li>
  <li>
   Monitoring &amp; Preventive Support
  </li>
  <li>
   Monitor systems, alerts, and dashboards
  </li>
  <li>
   Take proactive action to prevent incidents where possible
  </li>
  <li>
   Support maintenance activities and system health checks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong troubleshooting and analytical skills
  </li>
  <li>
   high understanding of IT infrastructure and cloud services
  </li>
  <li>
   Knowledge of ITIL processes (Incident, Problem, Change)
  </li>
  <li>
   Ability to work under pressure and manage priorities
  </li>
  <li>
   Clear documentation and communication skills
  </li>
  <li>
   Certifications are Strongly Preferred :
  </li>
  <ul>
   <li>
    ITIL&reg; 4 Foundation
   </li>
   <li>
    CompTIA Network+
   </li>
   <li>
    CompTIA A+
   </li>
   <li>
    Microsoft Certified: Endpoint Administrator Associate (MD-102)
   </li>
   <li>
    Microsoft Certified: Azure Administrator Associate (AZ-104)
   </li>
   <li>
    Microsoft 365 Certified: Administrator Expert
   </li>
   <li>
    Nice to Have:
   </li>
   <li>
    (CompTIA Security+
   </li>
   <li>
    Microsoft Certified: Security Operations Analyst Associate (SC-200)
   </li>
   <li>
    Cisco CCNA
   </li>
   <li>
    Fortinet NSE / Palo Alto Certifications
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A culture of growth: Many of our leaders started in junior roles &mdash; we believe in investing in our people and growing talent from within
  </li>
  <li>
   Continuous feedback: We don't wait for annual reviews &mdash; we believe in real-time coaching and development
  </li>
  <li>
   Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team
  </li>
  <li>
   A space for every personality: Love socializing? You'll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We've got dedicated Focus Rooms perfect for deep work
  </li>
  <li>
   Flexible work options: Enjoy up to 6 Work from Home days per month &mdash; balance that works for you
  </li>
 </ul>
</div>


Smart Technology Solutions

<p></p><div><p><b>I</b>ncident &amp; Problem Management</p><ul>
<li>
Perform advanced troubleshooting to identify root causes of recurring or complex issues.</li>
<li>Restore services within defined SLA targets.</li>
<li>Document root causes, fixes, and preventive actions.</li>
<li>Support Problem Management by identifying trends and recurring incidents.</li>
</ul><p>
Technical Troubleshooting &amp; Resolution</p><ul>
<li>
Diagnose and resolve complex hardware, software, network, and system issues.</li>
<li>Support operating systems, applications, servers, cloud services, and endpoints.</li>
<li>Apply fixes, patches, configuration changes, and workarounds where required.</li>
<li>Validate solutions before closing tickets.</li>
</ul><p>
3. System &amp; Service Support</p><ul>
<li>
Support enterprise systems such as: Microsoft 365 / Email services ,Active Directory / Azure AD, Endpoint management (Intune, MDM, EDR), Network connectivity (LAN, WAN, VPN) ,Backup and monitoring tools</li>
<li>Perform controlled changes following approved change procedures.</li>
</ul><p>
4. Escalation &amp; Collaboration</p><ul><li>
Escalate unresolved or critical issues to Level 2 or vendors with complete diagnostics.</li></ul><p>
5. Documentation &amp; Knowledge Management</p><ul>
<li>
Create and update knowledge base articles and technical documentation.</li>
<li>Ensure ticket updates are accurate, detailed, and professional.</li>
</ul><p>
6. Customer Communication</p><ul>
<li>
Communicate clearly with customers on issue status, progress, and resolution.</li>
<li>Explain technical issues in a simple, customer-friendly manner.</li>
<li>Manage customer expectations during incidents and outages.</li>
</ul><p>
7. Monitoring &amp; Preventive Support</p><ul>
<li>
Monitor systems, alerts, and dashboards.</li>
<li>Take proactive action to prevent incidents where possible.</li>
<li>Support maintenance activities and system health checks.</li>
</ul><p><b>
Requirements</b></p><p></p><ul>
<li>
Strong troubleshooting and analytical skills</li>
<li>high understanding of IT infrastructure and cloud services</li>
<li>Knowledge of ITIL processes (Incident, Problem, Change)</li>
<li>Ability to work under pressure and manage priorities</li>
<li>Clear documentation and communication skills</li>
<li>Certifications are Strongly Preferred :</li>
<li><ul><li>ITIL&reg; 4 Foundation</li>
<li>CompTIA Network+</li>
<li>CompTIA A+</li>
<li>Microsoft Certified: Endpoint Administrator Associate (MD-102)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
<li>Microsoft 365 Certified: Administrator Expert
</li><li>Nice to Have:</li>
<li>(CompTIA Security+
</li><li>Microsoft Certified: Security Operations Analyst Associate (SC-200)</li>
<li>Cisco CCNA</li>
<li>Fortinet NSE / Palo Alto Certifications</li>
</ul></li>
</ul><p><b>Benefits</b></p><ul>
<li>
A culture of growth: Many of our leaders started in junior roles &mdash; we believe in investing in our people and growing talent from within.</li>
<li>Continuous feedback: We don&rsquo;t wait for annual reviews &mdash; we believe in real-time coaching and development.</li>
<li>Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.</li>
<li>A space for every personality: Love socializing? You&rsquo;ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We&rsquo;ve got dedicated Focus Rooms perfect for deep work.</li>
<li>Flexible work options: Enjoy up to 6 Work from Home days per month &mdash; balance that works for you.</li></ul></div>

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><b>Req # </b></div><div>WD00092180
</div></div><div><div><b>Career Area: </b></div><div>Services
</div></div><div><div><b>Country/Region: </b></div><div>Saudi Arabia
</div></div><div><div><b>State: </b></div><div>Riyadh
</div></div><div><div><b>City: </b></div><div>Riyadh
</div></div><div><div><b>Date: </b></div><div>Tuesday, January 20, 2026
</div></div><div><div><b>Working Time: </b></div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit <b>www.lenovo.com</b>, and read about the latest news via our <b>StoryHub</b>.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<p>This a technical role within the Lenovo&rsquo;s Premier Technical Support team based in Saudi Arabia -Riyadh (TBC) In this role you will be delivering best in class support to Lenovo&rsquo;s Premier Support customers. Over phone and email, you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops &amp; tablets) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Technical Account Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication.</p><p>
In this role, you will be based in our Riyadh office with our Premier Technical Support team and directly reporting to Technical Support Manager for the region.</p><p><b><br>
Day-To-Day Tasks:</b></p><ul><li>
Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation</li><li>
Identifies the cause of hardware / software faults and provides a solution</li><li>
Resolve over phone or email or onsite via parts and engineer dispatch</li><li>
Working with Technical Account Management team to monitor and tracks issues to ensure speedy resolution.</li><li>
Advises &amp; educates customers through combination of experience &amp; guideline documentation to ensure a solution to their technical issues.</li><li>
Provides input on recurring customer problems and shares that information with other technical team members when relevant.</li><li>
Monitors own &lsquo;open case&rsquo; workload and drives to closure.</li></ul><p><b><br>
Key Competencies Needed:</b></p><ul><li>
3+ years of experience in Client Technical Support roles.</li><li>
Experience within IT Services and Working with Field Service Providers</li><li>
Working Knowledge on Windows Operating Systems and MS Products</li><li>
Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)</li><li>
Effective communication skills at all levels - written and verbal</li><li>
Business Fluent Arabic</li><li>
Business Fluent English</li></ul><p><br>
Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: <b>https://bit.ly/312wSPq</b></p><p><b><br>
What Lenovo can offer You:</b></p><ul><li>
An open and stimulating environment within one of the most forward-thinking IT companies</li><li>
Opportunities for career development &amp; growth</li><li>
Access to trainings for personal development</li><li>
An international team with a high focus on Gender Diversity</li><li>
Attractive compensation package and Performance based rewards</li></ul><p><br>
About Lenovo Premier Support Services</p><p>
Lenovo first class Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.</p><br>
<p></p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul><br>
</div></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Premier Technical Support Specialist

alfanar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 </p>
 Key Accountability Areas
 <p>
  Technical Support:
 </p>
 <ul>
  <li>
   Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
  </li>
  <li>
   Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
  </li>
  <li>
   Provide support for end users on different operating systems including Windows and Mac OS
  </li>
  <li>
   Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
  </li>
  <li>
   Work on providing Operations Management support for Day to day service operations using incident management
  </li>
  <li>
   Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
  </li>
  <li>
   Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
  </li>
 </ul>
 <p>
  SLA Adherence:
 </p>
 <ul>
  <li>
   Follow Service Level Agreement targets for all operational process including incidents and problems
  </li>
  <li>
   Follow Service center response time and reliability within agreed tolerance limits
  </li>
  <li>
   No logical security incidents and No physical security breaches
  </li>
  <li>
   Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
  </li>
 </ul>
 <p>
  Software Compliance:
 </p>
 <ul>
  <li>
   Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
  </li>
  <li>
   Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
  </li>
  <li>
   Knowledge Management:
  </li>
  <li>
   Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
  </li>
  <li>
   Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
  </li>
 </ul>
 <p>
  Documentation:
 </p>
 <ul>
  <li>
   Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
  </li>
  <li>
   Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
  </li>
  <li>
   Document relevant issues identified as a problem to get the analysis on fixing the root cause.
  </li>
 </ul>
 Role Accountability
 <p>
  HR Proficiency:
 </p>
 <ul>
  <li>
   Ability to obtain updated soft and technical skills related to the job.
  </li>
 </ul>
 <p>
  Delivery:
 </p>
 <ul>
  <li>
   Perform the planned activities to meet the operational and development targets as per delivery schedules.
  </li>
  <li>
   Utilize resources effectively to achieve objectives within efficient cost and time.
  </li>
  <li>
   Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  </li>
 </ul>
 <p>
  Problem-Solving:
 </p>
 <ul>
  <li>
   Solve any related problems arise and escalate any complex operational issues.
  </li>
 </ul>
 <p>
  Quality:
 </p>
 <ul>
  <li>
   Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
  </li>
 </ul>
 <p>
  Business Process Improvements:
 </p>
 <ul>
  <li>
   Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
  </li>
 </ul>
 <p>
  Compliance:
 </p>
 <ul>
  <li>
   Comply to related policy and procedures and work instructions.
  </li>
 </ul>
 <p>
  Health, Safety, and Environment:
 </p>
 <ul>
  <li>
   Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
  </li>
 </ul>
 Academic Qualification   Bachelor Degree in Computer Science or Any relevant field     Work Experience   2 to 4 Years     Technical / Functional Competencies   Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 <p>
  Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  For more information about alfanar, please visit alfanar.com
 </p>
</div>


L1 TECHNICAL SUPPORT SPECIALIST

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div><b>Req # </b></div><div>WD00092181
</div></div><div><div><b>Career Area: </b></div><div>Services
</div></div><div><div><b>Country/Region: </b></div><div>Saudi Arabia
</div></div><div><div><b>State: </b></div><div>Riyadh
</div></div><div><div><b>City: </b></div><div>Riyadh
</div></div><div><div><b>Date: </b></div><div>Tuesday, January 20, 2026
</div></div><div><div><b>Working Time: </b></div><div>Full-time
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><div></div><div><br>
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div></div><br>
<div></div><br>
<div>This transformation together with Lenovo&rsquo;s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit <b>www.lenovo.com</b>, and read about the latest news via our <b>StoryHub</b>.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><p></p><div><div><div><div><br>
<br>
<p>This newly created Senior Premier Technical Support Specialist role is primarily a senior technical role and will work within Premier Technical Support team in Saudi Arabia - Riyadh (TBC) , interacting with the Lenovo Product &amp; Quality teams, Delivery Partners and corporate customers to identify fault trends &amp; technical fixes that lead to resolution plans within the client product (notebooks, desktops &amp; tablets) install base. This activity will include working on escalations from Premier Technical support teams as well as specific cases identified by the quality and Resolution Management teams. You will also act as a Technical Mentor to the Support Technicians.</p><p><b><br>
Day-To-Day Tasks:</b></p><ul><li>
Provide advanced technical support by diagnosing and resolving complex issues, while mentoring and coaching technicians.</li><li>
Act as a single point of contact for high-priority customer escalations, ensuring ownership, continuity, and timely resolution.</li><li>
Document all technical actions and customer interactions accurately to maintain transparency and accountability.</li><li>
Proactively engage with customers during onboarding, service reviews, and regular calls to build trust and strengthen relationships.</li><li>
Communicate complex technical topics clearly, simplifying them for both internal stakeholders and customers to ensure alignment.</li><li>
Collaborate cross-functionally with TAMs, TSMs, and other teams to drive service improvements and customer success initiatives.</li><li>
Identify and escalate recurring or systemic issues, contributing to long-term resolution strategies and knowledge sharing.</li><li>
Support customer satisfaction efforts by acting on feedback and participating in service quality improvement initiatives.</li><li>
Deliver knowledge transfer sessions to internal teams and customers, enhancing technical understanding and capability.</li></ul><p><b><br>
Key Competencies Needed:</b></p><ul><li>
Advanced knowledge of Windows operating systems and Microsoft products, applied effectively in customer environments</li><li>
Proven ability to troubleshoot hardware issues across notebooks, desktops, workstations, and IoT devices</li><li>
Strong written and verbal communication skills, adaptable to both technical and non-technical audiences</li><li>
Advanced problem-solving skills using structured methodologies to resolve complex issues</li><li>
Quick to learn and apply new and complex technologies, tools, and processes</li><li>
Effective at prioritising tasks in a fast-paced, dynamic work environment</li><li>
Committed to meeting delivery timelines while remaining agile to respond to urgent requests</li></ul><div></div><p><br>
Business-fluent in <b><i>Arabic and English </i></b>are essential for supporting global customers and cross-regional collaboration.</p><div><b><br>
What Lenovo can offer You:</b><br>
<ul><li>
An open and stimulating environment within one of the most forward-thinking IT companies</li><li>
Opportunities for career development &amp; growth</li><li>
Access to trainings for personal development</li><li>
An international team with a high focus on Gender Diversity</li><li>
Attractive compensation package and Performance based rewards</li></ul><p><br>
Want to hear more on Premier Support? Have a look at what our teams says on Premier Support: https://bit.ly/312wSPq</p></div><br>
<p></p>
</div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul><br>
</div></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Senior Premier Technical Support Specialist

LazyWait

<p>Job Summary</p><p>LazyWait is seeking a reliable <b>Tech Support Specialist</b> to provide technical assistance for our POS systems and digital payment solutions. The role focuses on troubleshooting, merchant support, and ensuring system stability and customer satisfaction.</p><p>Responsibilities</p><ul><li>Provide first-level technical support for LazyWait POS systems</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Assist merchants with installation, configuration, and daily usage</li><li>Escalate complex issues to technical or development teams</li><li>Document issues, solutions, and follow-ups accurately</li><li>Monitor system performance and report recurring issues</li><li>Support merchants via phone, WhatsApp, email, or ticketing systems</li></ul><p>Requirements</p><ul><li>1&ndash;3 years of experience in technical support or POS systems</li><li>Basic knowledge of networks, devices, and software troubleshooting</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple support tickets</li><li>Arabic required; English is a plus</li></ul><p>Preferred Qualifications</p><ul><li>Experience with POS hardware (printers, scanners, terminals)</li><li>Experience in fintech, payments, or SaaS companies</li><li>Familiarity with ticketing or CRM systems</li></ul><p>Job Type: Full-time</p><p>Pay: ﷼5,000.00 - ﷼6,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dammam: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>What do you know about LazyWait and why you are the best  candidate for this job?</li></ul><p>Experience:</p><ul><li>Tech Support: 3 years (Required)</li></ul><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul><p>Willingness to travel:</p><ul><li>25% (Required)</li></ul>

Tech Support Specialist

Explore 2940+ Technical support specialist in Saudi Arabia this February. Find roles across top companies and apply now to boost your career.

2940 technical support specialist jobs In Saudi Arabia

Technical Support Specialist

Technical Support Specialist

Technical Support Specialist

Premier Technical Support Specialist

L1 TECHNICAL SUPPORT SPECIALIST

Senior Premier Technical Support Specialist

Tech Support Specialist