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training coordinator

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
 
 As Training Lead, You Will&hellip;
 
 
 <ul>
 <li>
 Promote an inclusive learning environment with a focus on employee engagement and retention
 </li>
 <li>
 Manage the client-partner relationship as the point of contact for the Training team
 </li>
 <li>
 Provide coaching and development based on performance evaluations to direct reports
 </li>
 <li>
 Analyze trainee performance and trends
 </li>
 <li>
 Participate in client-partner meetings
 </li>
 <li>
 Be responsible for various tasks such as business reviews, reporting obligations and project management
 </li>
 <li>
 Demonstrate an understanding of HR and local labor regulations
 </li>
 <li>
 Implement comprehensive professional development plans and training programs
 </li>
 <li>
 Provide direction for new training and professional development initiatives
 </li>
 <li>
 Uphold existing best practices of the training department, while developing and communicating new procedures
 </li>
 <li>
 Read, audit and parse technical information for action and analysis
 
 
 </li>
 </ul>
 As Training Lead, You Have&hellip;
 
 
 <ul>
 <li>
 High School diploma or equivalent (required)
 </li>
 <li>
 Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
 </li>
 <li>
 Minimum of 3+ years working in a learning and development environment
 </li>
 <li>
 Curriculum development and/or graphical &amp; informational design experience
 </li>
 <li>
 Instructional design experience including production and management of e-learning content
 </li>
 <li>
 Experience developing and managing training programs and measuring their impact / ROI
 </li>
 <li>
 Experience in contact center management and training (preferred)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Conflict resolution and problem solving skills
 </li>
 <li>
 Proficiency with G Suite and Microsoft Office applications
 </li>
 <li>
 Ability to learn and adapt to new systems (as required by the role)
 </li>
 <li>
 A resilient attitude and demonstrated adaptability
 </li>
 <li>
 A deep passion for collaboration and learning
 </li>
 <li>
 The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
 </li>
 <li>
 Proven experience in bringing a successful and innovative approach to learning
 </li>
 <li>
 Engaging communication and facilitator skills
 </li>
 <li>
 A strong business acumen and ability to make principled judgment calls
 </li>
 <li>
 The ability to work with advanced training tools and technology (CRMs, LMS)
 </li>
 <li>
 A proven track record in leadership development and performance management
 </li>
 <li>
 A background in client relationship management and front-line supervisor development
 </li>
 <li>
 Availability to work graveyard, weekends and/or holidays
 </li>
 <li>
 A willingness to work overtime as determined by business needs
 </li>
 <li>
 The ability to travel internationally as needed
 </li>
 </ul>
</div>

Training Lead

Fawry MSME Finance

<div>
 <ul>
 <li>
 Assess training needs across the organization and identify skill or knowledge gaps.
 
 </li>
 <li>
 Design and develop tailored training programs using suitable, and efficient methods.
 
 </li>
 <li>
 Conduct training sessions including employee onboarding, refreshing courses, and soft skills programs.
 
 </li>
 <li>
 Apply effective training principles with updated training methods, tools and technologies.
 
 </li>
 <li>
 Collect feedback from employees and managers to evaluate past training and recommend improvements.
 
 </li>
 <li>
 Assist in updating training and development policies and procedures.
 
 </li>
 <li>
 Create monthly training schedules for departments and track outcomes against objectives.
 
 </li>
 <li>
 Prepare detailed reports based on training participation and performance.
 
 </li>
 <li>
 Organize internal training events and coordinate with external consultants or providers as needed.
 
 </li>
 <li>
 Arrange attendance for staff in both internal and external training programs.
 
 </li>
 <li>
 Coordinate with the finance department to ensure timely payment of training invoices and expenses.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor Degree in human resource management, Business administration, or related field.
 
 </li>
 <li>
 4+ years of experience in training and development.
 
 </li>
 <li>
 Proven experience in delivering different training topics is a must.
 
 </li>
 <li>
 Proving experience in dealing with different training vendors.
 
 </li>
 <li>
 Excellent knowledge of MS Office.
 
 </li>
 <li>
 Fluency in both spoken &amp; written English &amp; Arabic languages is required.
 
 </li>
 <li>
 Proven experience in designing multiple training events in a corporate setting is a plus.
 
 </li>
 </ul>
</div>

Senior Learning and development

Emirates NBD Egypt

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Facilitate effective communication between training department and all bank staff.
 </li>
 <li>
 Explore new training opportunities with external vendors.
 </li>
 <li>
 Maintain and manage all E-learning systems.
 </li>
 <li>
 Maintain updated system records and database of training courses.
 </li>
 <li>
 Maintain reporting for all training activities (Audit &ndash; Internal reporting - CBE).
 </li>
 <li>
 Ensure that all training logistics are met.
 </li>
 <li>
 Identify the training gaps and present solutions of the adequate training methodologies.
 </li>
 <li>
 Assess the relevance of training programs contents to the business needs.
 </li>
 <li>
 Bachelor's degree in business administration or a relevant discipline.
 </li>
 <li>
 2- 5 years of experience in Learning &amp; Development.
 </li>
 </ul>
 
 
</div>

Learning and Development Specialist - Human Resources

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 The Learning Operations Executive supports the operational management and governance of learning across MAGRABi University by ensuring learning activities are scheduled, documented, tracked, and reported through learning systems. The role enables visibility into learning delivery, participation, and impact, while coordinating vendor-led programs, managing vendor learning platforms, and maintaining the centralized learning calendar.
 
 
 
 
 
 
 Qualifications and Education:
 
 
 
 &squf; Bachelor&rsquo;s degree in business administration is required or any related field.
 
 
 &squf; Certification or coursework related to Learning Management Systems, Data Analysis, or Learning
 
 
 Administration is a plus.
 
 
 
 Experience
 
 
 
 &squf; 1&ndash;3 years of experience in learning administration, training coordination, HR operations, or learning systems
 
 
 support.
 
 
 &squf; Experience supporting training logistics, learning platforms, or learning program coordination.
 
 
 &squf; Familiarity with Learning Management Systems (LMS) and digital learning tools.
 
 
 &squf; Experience coordinating learning programs with internal stakeholders and external vendors.
 
 
 &squf; Comfortable working with spreadsheets, dashboards, and reporting tools.
 
 
 &squf; Experience using tools such as Canva or AI tools to create simple learning assets is a plus.
 
 
 
 
 
 
 JOB RESPONSIBILITIES
 
 
 
 &squf; Coordinate scheduling and operational delivery of learning programs, including workshops, virtual sessions, and vendor-led product training.
 
 
 &squf; Coordinate with MAGRABi product vendors to organize product knowledge training sessions and support vendor-led learning programs.
 
 
 &squf; Manage vendor learning platforms such as Leonardo (EssilorLuxottica) and other supplier learning portals.
 
 
 &squf; Maintain the centralized learning calendar and ensure visibility of all learning activities across the
 
 
 organization.
 
 
 &squf; Upload, organize, and maintain learning content within the Learning Management System (iLearn).
 
 
 &squf; Track attendance, completion, feedback, and learning hours in the LMS, including documenting field coaching
 
 
 activities, topics covered, and learning hours.
 
 
 &squf; Maintain learning data and support reporting, assisting in preparing reports and dashboards on learning participation, hours, and trends.
 
 
 &squf; Create simple digital learning assets, such as infographics or short learning videos using Canva or AI tools
 
</div>

Executive – Learning Operations

Foundever

<div>
 
 About Us
 
 
 
 Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
 
 
 
 Job Summary
 
 
 
 
 Job Summary:
 
 
 
 The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.
 
 
 
 Primary Job Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design and develop training materials tailored to contact center operations (customer service, sales, technical support).
 </li>
 <li>
 Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.
 </li>
 <li>
 Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.
 </li>
 <li>
 Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.
 </li>
 <li>
 Support onboarding (new hire training), nesting, and continuous learning programs.
 </li>
 <li>
 Develop and implement competency frameworks for agents and team leaders.
 </li>
 <li>
 Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.
 </li>
 <li>
 Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.
 </li>
 <li>
 Track and report ROI of training initiatives, linking learning outcomes to operational improvements.
 </li>
 <li>
 Provide coaching support and upskilling initiatives to improve agent performance.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.
 </li>
 <li>
 Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.
 </li>
 <li>
 Experience in instructional design, training delivery, and content creation.
 </li>
 <li>
 Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.
 </li>
 <li>
 Proven experience working on cross-departmental projects (Operations, QA, WFM).
 </li>
 <li>
 Strong analytical mindset with the ability to measure training impact on business performance.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.
 </li>
 <li>
 Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.
 
 
 </li>
 </ul>
 
 KPIs (Key Performance Indicators)
 
 
 
 <ul>
 <li>
 Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.
 </li>
 <li>
 Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.
 </li>
 <li>
 Training ROI (performance improvement vs. training cost).
 </li>
 <li>
 Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.
 </li>
 <li>
 Stakeholder satisfaction (Operations &amp; Clients).
 </li>
 </ul>
</div>

L&D Specialist

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Receptionist

The American University in Cairo

<div>
 
 
 Job Purpose:
 
 
 
 The assistant coordinator is responsible for supporting the leadership coordinators in providing meaningful experiences to the Tomorrow&rsquo;s Leaders Undergraduate (TLU) students to enhance their performance and competencies. He or She handles all program&rsquo;s administrative and data entry duties including student selection, recruitment and training. He or She assists the leadership coordinators, TLU Program and the academic directors in designing and implementing work plans, and is responsible for the organization of all training activities, workshops and retreats. He or She works closely with the academic advising unit and respective departments to ensure that students successfully meet their graduation requirements, including registering for transferable courses during their semester abroad.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Work with the TLU team to ensure a high performance, student-oriented work environment that supports students&rsquo; learning and achieves the program&rsquo;s mission, objectives and values
 </li>
 <li>
 Assist the leadership coordinator and academic director in students&rsquo; academic advising and mentoring
 </li>
 <li>
 Develop, in collaboration with the leadership coordinator and academic directors, and maintain a system to follow-up on students&rsquo; progress in TLU academic and programmatic requirements
 </li>
 <li>
 Work closely with the TL Outreach and Communications Senior Officer to design creative outreach material including handbooks, presentations, newsletters, brochures, and others
 </li>
 <li>
 Collect and update information on students and alumni for databases and websites as needed
 </li>
 <li>
 Facilitate students&rsquo; registration at AUC and during their semester abroad
 </li>
 <li>
 Assist in the selection and recruitment process of new students
 </li>
 <li>
 Assist the leadership coordinator in the design and implementation of work plans, and handle event logistics, including catering arrangements, room bookings, and venue coordination
 </li>
 <li>
 Assist the leadership coordinator in drafting learning outcomes, soliciting and evaluating training proposals
 </li>
 <li>
 Assist in planning and organizing training activities, field trips, annual symposium and conferences
 </li>
 <li>
 Handle all administrative duties related to the scholarship administration and provide administrative support to coordinators as needed
 </li>
 <li>
 Compile all students&rsquo; programmatic submissions, update relevant trackers and ensure accurate data collection and documentation of required student activities and achievements
 </li>
 <li>
 Contribute to the development of quarterly reports
 </li>
 <li>
 Perform other tasks as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field
 </li>
 <li>
 Two years&rsquo; experience in organizing student activities
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Excellent command of the English and Arabic languages, both spoken and written
 </li>
 <li>
 Very good computer skills
 </li>
 <li>
 Team player and results-oriented
 </li>
 <li>
 Excellent Organizational skills
 </li>
 <li>
 Accuracy and attention to details
 </li>
 </ul>
 
 
 
 
 
 This position is open until April 30, 2026.
 
 
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Assistant Coordinator, TL UG Program - Tomorrow’s Leaders Programs, Grant Position

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