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global s&c gn - t&o - learning manager Jobs in Egypt

global s&c gn - t&o - learning manager

training

Marriott International

<div>Additional Information 
Job Number26041891 
Job CategoryHuman Resources 
LocationRenaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li></ul>
OR
<ul><li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Administering Employee Training Programs
<ul><li>Promotes and informs employees about all training programs.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Helps employees identify specific behaviors that will contribute to service excellence.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li></ul>
<ul><li>Meets with training cadre on a regular basis to support training efforts.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Evaluating Training Programs Effectiveness
<ul><li>Monitors enrollment and attendance at training classes.</li></ul>
<ul><li>Meets regularly with participants to assess progress and address concerns.</li></ul>
<ul><li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Measures transfer of learning from training courses to the operation.</li></ul>
<ul><li>Ensures adult learning principles are incorporated into training programs.</li></ul> 
Developing Training Program Plans and Budgets
<ul><li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li></ul>
<ul><li>Aligns current training and development programs to effectively impact key business indicators.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Develops specific training to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing Training Budgets
<ul><li>Participates in the development of the Training budget as required.</li></ul>
<ul><li>Manages budget in alignment with Human Resources and property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We&rsquo;re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Mgr-Training

IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 We’re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
As Training Lead, You Will…
 <ul>
<li>Promote an inclusive learning environment with a focus on employee engagement and retention</li>
<li>Manage the client-partner relationship as the point of contact for the Training team</li>
<li>Provide coaching and development based on performance evaluations to direct reports</li>
<li>Analyze trainee performance and trends</li>
<li>Participate in client-partner meetings</li>
<li>Be responsible for various tasks such as business reviews, reporting obligations and project management</li>
<li>Demonstrate an understanding of HR and local labor regulations</li>
<li>Implement comprehensive professional development plans and training programs</li>
<li>Provide direction for new training and professional development initiatives</li>
<li>Uphold existing best practices of the training department, while developing and communicating new procedures</li>
<li>Read, audit and parse technical information for action and analysis</li>
</ul>
As Training Lead, You Have…
 <ul>
<li>High School diploma or equivalent (required)</li>
<li>Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)</li>
<li>Minimum of 3+ years working in a learning and development environment</li>
<li>Curriculum development and/or graphical & informational design experience</li>
<li>Instructional design experience including production and management of e-learning content</li>
<li>Experience developing and managing training programs and measuring their impact / ROI</li>
<li>Experience in contact center management and training (preferred)</li>
<li>Excellent written and verbal communication skills</li>
<li>Conflict resolution and problem solving skills</li>
<li>Proficiency with G Suite and Microsoft Office applications</li>
<li>Ability to learn and adapt to new systems (as required by the role)</li>
<li>A resilient attitude and demonstrated adaptability</li>
<li>A deep passion for collaboration and learning</li>
<li>The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment</li>
<li>Proven experience in bringing a successful and innovative approach to learning</li>
<li>Engaging communication and facilitator skills</li>
<li>A strong business acumen and ability to make principled judgment calls</li>
<li>The ability to work with advanced training tools and technology (CRMs, LMS)</li>
<li>A proven track record in leadership development and performance management</li>
<li>A background in client relationship management and front-line supervisor development</li>
<li>Availability to work graveyard, weekends and/or holidays</li>
<li>A willingness to work overtime as determined by business needs</li>
<li>The ability to travel internationally as needed</li>
</ul>

Training Lead

Hilton

<div>Training Manager
A Training Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members. 
 
 
What will I be doing? 
As a Training Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:<ul>
<li>Support departments in developing cutting edge functional excellence and in developing leadership capabilities</li>
<li>Act as a change catalyst in the cultural and organizational transformation of the Hotel</li>
<li>Provide key input of Training aspects for all activities and plans of the Hotel</li>
<li>Support individual and team development, career development, and training and experience-based learning</li>
<li>Induct, coach, and mentor new Team Members</li>
<li>Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments</li>
<li>Partner with department to deliver training programs and other organizational and leadership development interventions</li>
<li>Monitor and conduct learning and development reviews with each department</li>
<li>Prepare annual training plans and training calendars for the hotel</li></ul>
What are we looking for? 
A Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Thorough knowledge of modern learning and development tools and technique</li>
<li>Excellent communication and presentation skills</li>
<li>Excellent people management skills</li>
<li>Demonstrated ability to develop interpersonal relationships</li>
<li>Positive attitude</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li>
<li>Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint</li>
<li>Exceptional presentation and grooming</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Training Manager

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
 
 As Training Lead, You Will&hellip;
 
 
 <ul>
 <li>
 Promote an inclusive learning environment with a focus on employee engagement and retention
 </li>
 <li>
 Manage the client-partner relationship as the point of contact for the Training team
 </li>
 <li>
 Provide coaching and development based on performance evaluations to direct reports
 </li>
 <li>
 Analyze trainee performance and trends
 </li>
 <li>
 Participate in client-partner meetings
 </li>
 <li>
 Be responsible for various tasks such as business reviews, reporting obligations and project management
 </li>
 <li>
 Demonstrate an understanding of HR and local labor regulations
 </li>
 <li>
 Implement comprehensive professional development plans and training programs
 </li>
 <li>
 Provide direction for new training and professional development initiatives
 </li>
 <li>
 Uphold existing best practices of the training department, while developing and communicating new procedures
 </li>
 <li>
 Read, audit and parse technical information for action and analysis
 
 
 </li>
 </ul>
 As Training Lead, You Have&hellip;
 
 
 <ul>
 <li>
 High School diploma or equivalent (required)
 </li>
 <li>
 Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
 </li>
 <li>
 Minimum of 3+ years working in a learning and development environment
 </li>
 <li>
 Curriculum development and/or graphical &amp; informational design experience
 </li>
 <li>
 Instructional design experience including production and management of e-learning content
 </li>
 <li>
 Experience developing and managing training programs and measuring their impact / ROI
 </li>
 <li>
 Experience in contact center management and training (preferred)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Conflict resolution and problem solving skills
 </li>
 <li>
 Proficiency with G Suite and Microsoft Office applications
 </li>
 <li>
 Ability to learn and adapt to new systems (as required by the role)
 </li>
 <li>
 A resilient attitude and demonstrated adaptability
 </li>
 <li>
 A deep passion for collaboration and learning
 </li>
 <li>
 The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
 </li>
 <li>
 Proven experience in bringing a successful and innovative approach to learning
 </li>
 <li>
 Engaging communication and facilitator skills
 </li>
 <li>
 A strong business acumen and ability to make principled judgment calls
 </li>
 <li>
 The ability to work with advanced training tools and technology (CRMs, LMS)
 </li>
 <li>
 A proven track record in leadership development and performance management
 </li>
 <li>
 A background in client relationship management and front-line supervisor development
 </li>
 <li>
 Availability to work graveyard, weekends and/or holidays
 </li>
 <li>
 A willingness to work overtime as determined by business needs
 </li>
 <li>
 The ability to travel internationally as needed
 </li>
 </ul>
</div>

Foundever

<div>
 
 About Foundever
 
 
 
 Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
 
 
 Job Summary
 
 
 
 The Sr Learning Specialist will be responsible in implementing initiatives and influencing the learning strategies of the organization, in delivering and facilitating training programs that enhance the skills and knowledge of our employees. This role requires a proactive individual with excellent communication skills and a passion for facilitating training programs.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee the development and implementation of training strategies and programs across the organization.
 </li>
 <li>
 Conduct advanced needs assessments and analyze training effectiveness metrics to drive continuous improvement.
 </li>
 <li>
 Mentor and guide junior Learning Specialists, providing support in program delivery and instructional design.
 </li>
 <li>
 Collaborate with leadership to align training initiatives with organizational goals.
 </li>
 <li>
 Design complex training solutions, including blended learning and e-learning modules.
 </li>
 <li>
 Facilitate high-level workshops and leadership training sessions.
 </li>
 <li>
 Stay updated on industry trends and best practices in learning and development.
 </li>
 <li>
 Perform other duties as assigned to meet departmental objectives.
 
 
 </li>
 </ul>
 
 Qualifications - Experience
 
 
 
 <ul>
 <li>
 Minimum 6 months of related experience in the Technical Support/Customer Service industry
 </li>
 <li>
 Minimum 6 month of experience in training, coaching and mentoring role.
 </li>
 <li>
 Strong understanding of adult learning principles and training processes.
 </li>
 <li>
 Extensive knowledge and experience in relevant subject matter.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 A global customer experience leader, redefining the way brands speak with their customers.
 
 
 
 Job Summary
 
 
 
 
 Job Summary:
 
 
 
 Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.
 
 
 Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.
 
 
 Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with
 
 Foundever
 
 operational and quality standards.
 
 
 
 Responsibilities
 
 
 
 
 Primary Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement training plans that support all aspects of customer care center operations.
 </li>
 <li>
 Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.
 </li>
 <li>
 Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.
 </li>
 <li>
 Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.
 </li>
 <li>
 Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.
 </li>
 <li>
 Formulate evaluation processes for all training staff and implement these processes consistently and fairly.
 </li>
 <li>
 Lead the hiring process for all Learning Specialists assigned to specific programs.
 </li>
 <li>
 Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.
 </li>
 <li>
 Oversee the "Train the Trainer" processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.
 </li>
 <li>
 Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.
 </li>
 <li>
 Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.
 </li>
 <li>
 Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).
 </li>
 <li>
 Assume the role of Supervisor to Learning Specialists, overseeing daily activities.
 </li>
 <li>
 Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.
 </li>
 <li>
 Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.
 </li>
 <li>
 Proven management experience.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Should possess an in-depth understanding of the BPO industry and its key stakeholders.
 </li>
 <li>
 Excellent verbal and written communication in English (B2-C1)
 </li>
 <li>
 Must have superior presentation skills for both group and individual settings.
 </li>
 <li>
 Should be proficient in creating instructional materials.
 </li>
 <li>
 Exceptional interpersonal and communication skills are required.
 </li>
 <li>
 Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.
 </li>
 <li>
 Should possess superior problem-solving skills and demonstrate creativity in resolution.
 </li>
 <li>
 Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.
 </li>
 <li>
 Must demonstrate strong teamwork skills.
 </li>
 <li>
 Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.z
 </li>
 </ul>
</div>

Worley

<div>Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
<div>As a Senior Advisor &ndash; Training you will play a key role in supporting the delivery of on‑site training activities for a complex and high‑profile project. Working collaboratively with the Worley Training Manager and the Customer, you will help coordinate training initiatives, support compliance with contractual training requirements, and contribute to building capability within the Customer organization through effective and well‑governed training programs.
</div><div>Duties and responsibilities
</div><ul><li>Supports Worley Training Manager in preparing and providing training for the Owner&rsquo;s personnel, ensuring that such training is developed in compliance with the requirements contained in the contract between Worley and the Customer, and that all applicable standards and local and international requirements are adhered to and training is provided within agreed timelines.
</li><li>Supports Worley Project Manager, Worley Training Manager and the larger project management team, with expert advice regarding training and resolution of training related work scope.
</li><li>Represents Worley at project meetings related to training, both within the Worley team and at meetings between the Customer and the Contractors and Subcontractors.
</li><li>Ensure Worley Project training programs and procedures are developed and implemented in accordance with Worley &amp; Project internal processes and procedures.
</li><li>Advises the Owner on training material provided by the Contractor and Subcontractors, to be used by the Customer, regarding compliance with the principles of a Systematic Approach to Training.
</li><li>Provides reports to the Customer regarding reviews and issues identified in training processes and material.
</li><li>Verifies that any identified Worley training subcontractors are suitably pre-qualified for delivery of training services.
</li><li>Supports the Worley review of training documents provided by the respective Contractors and Subcontractors to the Customer.
</li><li>Supports the Customer in reviewing, commenting and preparing drafts of Customer correspondence pertaining to training issues and documents submitted by the respective Contractors and Subcontractors.
</li><li>Provides support to the Customer for evaluation of the effectiveness of training provided. 
</li></ul>Experience and Qualifications
<ul><li>Bachelor&rsquo;s degree in Engineering. Master&rsquo;s Degree is preferred.
</li><li>Strong technical skills.
</li><li>At least 8 years' experience in nuclear training programs for nuclear power plants and contractor oversight.
</li><li>Experience in project-oriented activities.
</li><li>Excellent report writing skills. 
 
</li></ul>Special Job Requirements
<ul><li>Ability to communicate, influence and persuade.
</li><li>Strong written and verbal communication skills in English are essential, understanding of Russian is a plus.
</li><li>Strong teamwork skills and ability to resolve conflict.
</li><li>Organized and disciplined, capability to plan and schedule tasks and events.
</li><li>Ability to work and interact with multi-cultural teams.
</li><li>Ability to advise the Customer on acceptance or rejection of Contractor training deliverables. 
 
</li></ul>Moving forward together
We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</div>

Senior Advisor - Training

Nestlé

<div>CRC Training Specialist
Position Snapshot
Location: Cairo, Egypt
Company: Nestl&eacute; Business Solutions
Full-time/Hybrid mode
Fluent in English (Level C1) 
About Us
Nestl&eacute; Business Solutions (NBS) is at the heart of the Nestl&eacute; Group. We provide Supply Chain, Financial, HR, Digital &amp; Social Media, CRM and Consumer Engagement services to enable Nestl&eacute; to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!
At Nestl&eacute; Business Solutions (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position. 
Position Summary
We are seeking a Training Specialist who will play a role in enhancing the training of our Customer Service Specialists. This position will involve designing and delivering training programs that improve the skills and competencies of our team members. 
A Day in the Life of...
Training:<ul><li>
Deliver training on essential skills and knowledge required for customer-facing roles, ensuring all team members meet minimum competency standards. Conduct impersonation activities to help employees develop interpersonal skills, including negotiation, teamwork, and conflict management.</li><li>
Proactively identify personal performance and knowledge gaps and take ownership of a development plan to address these areas. Engage in ongoing learning to stay updated with new knowledge and skills relevant to the role.</li><li>
Skillfully manage challenging conversations and objections, providing valuable solutions to Customer Service Specialists and Team Leaders. Utilize learned techniques such as objection handling, active listening, and open questioning.</li><li>
Act as an ambassador for the client brand, possessing specialized knowledge of its products, services, and sustainability commitments. Continuously enhance personal expertise in coffee, related products and processes.</li><li>
Work closely with Team Leaders and Managers to promote on-the-job training initiatives, particularly in handling difficult customer cases. Organize training courses to prepare employees for career advancement opportunities.</li></ul> 
What Will Make You Successful<ul><li>
University degree or equivalent in commercial or business studies is required</li><li>
1-2 years of experience as a Customer Service Trainer or similar role</li><li>
Certifications in methodologies (Six Sigma, Lean, PDCA, etc.) is an asset</li><li>
Premium brands expertise is an Asset</li><li>
Analytics skills &amp; clear communication skills (including telephone, written label)</li><li>
Coaching training and/or previous experience</li><li>
Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)</li><li>
Fluent in English (Level C1)</li><li>
Strong work ethic and respectfulness required</li><li>
Labor legislation knowledge is required</li></ul></div>

CRC Training Specialist

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