contracts team leader

b2b sales executive

b2b sales team lead

b2b specialist , sales trainer Jobs in Egypt

b2b specialist , sales trainer

commercial operations professional Jobs in Egypt

commercial operations professional

bpo trainer

IGT Solutions

<div>
 
 
 Job Title: Trainer (Customer Service / Contact Center)
 
 
 
 
 Location:
 
 Maadi, Cairo
 
 
 
 Company:
 
 IGT Solutions
 
 
 
 Experience Required:
 
 Minimum 1 year
 
 
 
 Language Requirement:
 
 English Level C1 (Advanced)
 
 
 
 Job Summary
 
 
 
 IGT Solutions is looking for a dynamic and engaging Trainer
 
 with travel &amp; Airlines Experience
 
 to join our team. The ideal candidate will be responsible for delivering high-quality training sessions, enhancing employee performance, and ensuring that new hires and existing employees meet business standards in customer service and communication.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver onboarding training sessions for new hires (product, process, and communication skills).
 </li>
 <li>
 Conduct refresher trainings and upskilling sessions for existing employees.
 </li>
 <li>
 Develop and update training materials, manuals, and presentations.
 </li>
 <li>
 Assess trainee performance through evaluations, quizzes, and role-plays.
 </li>
 <li>
 Provide constructive feedback and coaching to improve performance.
 </li>
 <li>
 Track training effectiveness and report on KPIs (e.g., nesting performance, training success rate).
 </li>
 <li>
 Collaborate with Operations, Quality, and HR teams to identify training needs.
 </li>
 <li>
 Support employees during nesting and early production stages.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum
 
 1 year of experience
 
 as a Trainer
 
 in Travel or Airlines LOB
 
 in a contact center or customer service environment.
 </li>
 <li>
 
 English proficiency at C1 level
 
 (spoken and written).
 </li>
 <li>
 Strong presentation and facilitation skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Ability to simplify complex information and engage different learning styles.
 </li>
 <li>
 Good knowledge of training methodologies and adult learning principles.
 </li>
 <li>
 Proficiency in MS Office (especially PowerPoint and Excel).
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in multinational or BPO environments.
 </li>
 <li>
 Familiarity with quality standards and KPIs in customer service.
 </li>
 <li>
 Basic coaching and mentoring skills.
 </li>
 </ul>
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Rotational shifts (if applicable).
 </li>
 <li>
 Onsite role in Maadi.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Dynamic and supportive work environment.
 </li>
 </ul>
 
 
</div>

BPO Trainer

Concentrix

<div>Job Title:
B2B Specialist , Sales Trainer
Job Description
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
<ul><li>Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
</li><li>Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
</li><li>Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
</li><li>Oversee and validate the delivery and quality of provided training
</li><li>Track the effectiveness of training interventions through multiple assessment tools
</li><li>Work with all team members to improve sales systems to achieve a positive customer experience
</li><li>Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
</li><li>Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
</li><li>Help create a culture of learning where individuals manage their own development, competence, and performance
</li></ul>Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
Time Type:</div>

B2B Specialist , Sales Trainer

Aura Communication

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

FUKU

<div>English + French Bilingual Customer Service Representative (Logistics Project) 
 
Location: Cairo, Egypt
 
Employment Type: Full-Time
 
Work Arrangement: On-site / project-based delivery environment
 
Application Email: hr@callnovo.com 
 
About the Role
 
Callnovo is seeking an English + French Bilingual Customer Service Representative for a logistics project based in Cairo. The role involves supporting customer communication and service coordination in a fast-paced, process-driven environment. Candidates must demonstrate strong spoken and written communication skills in both English and French, excellent customer-handling abilities, and the capacity to follow service workflows accurately. 
 
Key Responsibilities 
<ul><li>Handle customer inquiries through voice and written channels in both English and French.</li><li>Support logistics-related service communication, including order follow-up, issue handling, and status coordination.</li><li>Provide clear, professional, and empathetic customer support while maintaining efficiency.</li><li>Accurately record customer interaction details in the required system.</li><li>Follow project Standard Operating Procedures (SOPs), quality standards, escalation rules, and turnaround requirements.</li><li>Coordinate with internal teams when issues require cross-functional support.</li><li>Meet service quality, attendance, productivity, and compliance expectations.</li></ul> 
Requirements 
<ul><li>Fluent in English and French, both spoken and written.</li><li>Customer service experience in BPO, contact center, logistics support, e-commerce support, or similar service environments.</li><li>Strong communication, problem-solving, and documentation skills.</li><li>Comfortable working in a structured, target-driven operating environment.</li><li>Able to use CRM or ticketing tools and basic office software.</li><li>Demonstrates stable work discipline, reliability, and a good teamwork mindset.</li></ul> 
Preferred Qualifications 
<ul><li>Experience supporting logistics, shipping, order management, or supply-chain related customer service.</li><li>Experience in bilingual customer communication for international accounts.</li><li>Familiarity with QA standards, service metrics, and escalation handling.</li></ul> 
What We&rsquo;re Looking For
 
We are looking for a responsive, organized, and service-minded individual who can manage customer interactions with patience and professionalism. Candidates who can maintain quality while working efficiently will excel in this role. 
 
How to Apply
 
Please send your resume to hr@callnovo.com. Relevant bilingual customer service or logistics support experience is strongly preferred.</div>

English + French Bilingual Customer Service Representative Logistics Project

Explore 4+ Bpo trainer in Egypt this May. Find roles across top companies and apply now to boost your career.

4 bpo trainer jobs In Egypt

BPO Trainer

B2B Specialist , Sales Trainer

Bank Contact center

English + French Bilingual Customer Service Representative Logistics Project