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We are looking for a senior Service Design & Innovation leader to drive the development, commercialization and operationalization of next-generation managed technology services across Cloud, Cybersecurity, Data Centres, AI and Digital Infrastructure .

This is a strategic leadership role for someone who has successfully transformed technology concepts into scalable, commercially viable and operationally ready services within an MSP, Systems Integrator, Cloud or Data Centre environment.

Key Responsibilities

• Own the end-to-end service design lifecycle – ideation, business case, architecture, costing/pricing, readiness, launch and retirement
• Develop and manage a 3-year service portfolio roadmap
• Build and commercialize services across Cloud, Cybersecurity, AI, GPUaaS, Data Centres and Digital Infrastructure
• Establish service blueprints, catalogues, SLAs and operating/support models
• Own service costing, profitability, margin and investment modelling
• Govern operational readiness including runbooks, CMDB, monitoring, automation and transition gates
• Drive AI/AIOps, observability, orchestration and automation across services
• Partner with Sales, Product, Alliances, Architecture, Security, Operations and DevOps
• Lead multidisciplinary Service Architecture, Readiness, Innovation and Commercial Design teams

What We’re Looking For

• 15+ years of IT industry experience
• 8+ years in Service Design, Service Architecture, Product Management or Service Portfolio leadership
• Strong background within an MSP / Systems Integrator / Cloud Provider / Data Centre Provider
• Proven experience taking managed services from concept → business case → pricing → SLA → operational readiness → commercial launch
• Strong commercial understanding of costing, pricing, margins and service profitability
• Exposure to Cloud, Cybersecurity, AI/AIOps, Cloud Native and Digital Infrastructure
• Senior stakeholder and team leadership experience

Mandatory Certifications

ITIL 4 Managing Professional (MP)

ITIL 4 Strategic Leader (SL)

Additional certifications such as TOGAF, COBIT, FinOps, PMP/PRINCE2, AWS/Azure Architecture, OpenShift, Kubernetes or AI/MLOps are advantageous.

If you have built and commercialized complex managed technology services and are ready to shape the next generation of Cloud, AI and Digital Infrastructure services , we would be keen to hear from you.