20 وظيفة Manager Customer Success في Atlanta United States

Location: Atlanta

Other locations: Anywhere in Country

Salary: Competitive

Date: Aug 27, 2026

Job description

Requisition ID: 1738959

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

The Product Manager fosters a strong federated product management community across the firm. You’ll define shared standards, coordinate best practices, and build the connective tissue that helps PMs thrive regardless of where they sit.

Your key responsibilities

• Partner with Product Ops Lead to develop and maintain product management playbooks, standards, and guidance documents.
• Facilitate communities of practice, sharing sessions, and engagement rituals.
• Support federated teams in applying consistent delivery practices.
• Coordinate with service line PMs to surface insights and elevate success stories.
• Build partnerships with design, engineering, and architecture enablement leaders.
• Create and manage onboarding materials for the PM community.
• Develop and promote best practices, standards, and templates for core product management disciplines, including product strategy, roadmaps, PRDs, backlog management, and product lifecycle management.
• Partner with PMO/Scrum to support ongoing planning, capability development, and continuous improvement initiatives across the Product Management community.
• Conduct customer discovery, market research, and competitive analysis to identify product opportunities and inform strategic decisions.
• Support Product Managers in defining and evolving product vision, strategy, and roadmaps, and driving product lifecycle management from ideation and discovery through delivery, adoption, and continuous enhancement.
• Develop and maintain Product Requirements Documents (PRDs), business cases, and feature specifications to guide product delivery.
• Own and prioritize the product backlog, balancing customer needs, business priorities, technical constraints, and delivery timelines.
• Define product success metrics and KPIs, leveraging customer feedback and data to continuously improve product outcomes.
• Collaborate with engineering, architecture, UX, and business teams to deliver high-quality, customer-centric products.
• Support release planning, go-to-market readiness, and stakeholder communications to ensure successful product launches and adoption.

Skills and attributes for success

• Strong analytical skills, with the ability to leverage data to drive product decisions and measure success.
• Excellent written and verbal communication skills, with experience presenting to stakeholders at all levels, including executive leadership.
• Ability to effectively communicate with cross-functional teams and drive alignment on product priorities.

To qualify you must have

• 5+ years of product management work experience with a proven track record of successfully launching and managing products throughout their lifecycle.

• Demonstrated experience in a product management role, preferably with a focus on AI solutions or technology-driven products.

• Strong understanding of software development lifecycle, system design, and modern tech stacks (APIs, cloud platforms, data pipelines).

• Foundational AI knowledge and experience building AI-enabled products

• Familiarity with agile methodologies and product management tools

• Passion for innovation and a deep understanding of market trends in AI and technology.

Ideally, you'll also have

• Experience in AI/ML, LLMs, agentic strategies, SaaS, and product management tools such as ADO, JIRA, Trello, or similar systems.

• Familiarity with product management frameworks (JTBD, RICE, OKRs, Lean, Agile, ShapeUp).

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $81,500 to $152,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $97,800 to $173,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.