58 وظيفة Work From Home Customer Service Representative في San Francisco United States

DESCRIPTION

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Do you want to accelerate enterprise transformation through architecting high performant, highly available networking solutions on AWS? As a Senior Networking SA specializing in Enterprise, Core, and Cloud Networking, you'll work on the most challenging cloud networking solutions for our customers.

You'll connect directly with AWS product teams and experts around the globe to scale best practices and invent the future of cloud network architecture. In this role, you'll leverage your deep technical expertise to guide customers through complex network architectures, share best practices publicly through blog posts and speaking opportunities, and advocate for customers with product teams to shape the future of cloud networking. As AI, high performance computing, and mission critical workloads increase, you'll design the future of performant, reliable connectivity across regions, offices, and devices.

Key job responsibilities

• Design end-to-end networking solutions for customers, focusing on high performance, scalability, and reliability while applying your deep knowledge of enterprise, core, and cloud networking principles.
• Partner with AWS product teams to advocate for customer needs, influence future product roadmaps, and ensure networking services meet evolving enterprise requirements.
• Create technical content including reference architectures, blog posts, and whitepapers that demonstrate networking best practices and are easily adopted by others.
• Lead complex technical projects requiring participation from multiple teams, providing architectural guidance throughout the implementation lifecycle.
• Proactively identify gaps in current networking products and services, translating customer feedback into clear business and technical requirements for product teams.

A day in the life
As the subject matter expert in networking, you'll start your day reviewing complex customer architectures and preparing for deep-dive technical discussions. You might spend the morning guiding customers through network design considerations for a multi-region deployment, then collaborate with product teams in the afternoon to address specific customer needs. You'll share best practices through blog posts and speaking opportunities, becoming a trusted voice in cloud networking. Throughout the day, you'll advocate for customers with product teams, helping shape the future of AWS networking capabilities.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

• 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 3+ years of design, implementation, or consulting in applications and infrastructures experience
• 10+ years of IT development or implementation/consulting in the software or Internet industries experience

PREFERRED QUALIFICATIONS

• 5+ years of infrastructure architecture, database architecture and networking experience
• Knowledge of AWS services, market segments, customer base and industry verticals
• Knowledge of cloud architecture
• Experience troubleshooting and debugging technical systems, or experience working with customers with a passion for delivering exceptional service and experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually