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restaurant general manager Jobs in Lahore

restaurant general manager

office receptionist (female) Jobs in Lahore

office receptionist (female)

(gro) guest reservations officer Jobs in Lahore

(gro) guest reservations officer

assistant manager- customer services Jobs in Lahore

assistant manager- customer services

gro guest reservations officer

Booknrent

We are hiring a Guest Reservations Officer (GRO) who will manage guest reservation coordination and ensure accurate operational tracking across hospitality properties. The role includes maintaining daily logs, assigning issues to departments, following up for closure, updating the Visitor Management System (VMS), and preparing weekly/monthly performance reports.Key Responsibilities 1) Reservations &amp; Guest Registration&middot; Receive, record, and confirm guest reservation details (dates, property/unit, guest info, occupancy).&middot; Coordinate guest registration and support check-in/check-out with unit holders and internal communication teams.&middot; Maintain daily room allocation and occupancy status records.2) Daily Operational Logs&middot; Record vehicle entry/exit logs received from Security (time, vehicle number, reference).&middot; Record guest movement and service requests (housekeeping, maintenance, etc.).&middot; Maintain daily logs of complaints, incidents, and operational issues by room/unit and property.3) Issue Assignment &amp; Follow-up&middot; Assign issues to relevant departments (Housekeeping / Maintenance / Security / Front Desk / Vendors).&middot; Track every issue from reporting to closure with timestamps and actions taken.&middot; Escalate delays/unresolved issues to management with clear timeline and evidence.&middot; Flag repeat issues (same room/property/category) for corrective action.4) Reporting &amp; Performance Analysis&middot; Prepare weekly/monthly reports on:o Issues per propertyo Top issue categorieso Average resolution time by departmento Repeat issues by room/unito Complaint/incident trends&middot; Share insights and improvement points with management.5) VMS (Visitor Management System) &ndash; Focal Person&middot; Update VMS daily (guests, vendors, vehicles, maintenance tasks, inventory entries).&middot; Ensure data accuracy and train relevant staff on correct data entry.&middot; Coordinate with IT/vendor for system fixes and improvements.6) Documentation &amp; Vendor Tracking&middot; Maintain maintenance logs (technician visits, costs, status, warranties).&middot; Record breakage/replacement claims and required documentation.&middot; Track vendor schedules, AMCs, and compliance.Key Requirements &middot; Graduate (BBA / MBA required)&middot; Excellent computer skills (especially Excel + reporting + accurate data entry)&middot; Strong coordination and follow-up with multiple departments&middot; Strong documentation skills with attention to detail&middot; Professional communication and confidentialityPreferred&middot; Experience in hospitality reservations/front desk/operations coordinationStrong Excel skills (Pivot Tables, summaries, dashboards)Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

(GRO) Guest Reservations Officer

Crumble Pakistan

Job Description: We are seeking motivated individuals to join our team as Female Guest Relationship Officer (GRO). This new role will help enhance the customer experience by greeting and assisting customers, providing information about our products and services, and collecting feedback to improve our offerings.Key Responsibilities:<ul><li>Greet and welcome customers in a friendly and professional manner</li><li>Provide clear information about our products and services</li><li>Collect valuable customer feedback to improve service and product quality</li><li>Assist customers with queries and ensure a positive experience</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous experience in customer service preferred</li><li>Ability to work independently and as part of a team</li><li>Professional, approachable demeanor</li><li>Flexible to work mid-shift hours</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Female Guest Relationship Officer (GRO)

Breeze Travel Agency

Grand Millennium Hotel is a leading name in hospitality, known for luxury, comfort, and exceptional guest service. We are looking for a smart, confident, and customer-focused Female Front Desk Receptionist to be the welcoming face of our hotel.Key Responsibilities<ul><li>Welcome guests and manage check-in / check-out procedures</li><li>Handle phone calls, emails, and guest inquiries professionally</li><li>Manage room reservations and update guest records accurately</li><li>Coordinate with housekeeping and other departments for smooth operations</li><li>Resolve guest complaints politely and efficiently</li><li>Maintain a clean, organized, and professional front desk</li><li>Promote hotel services, facilities, and special offers</li></ul>Requirements✅ Female candidate only ✅ Strong communication skills in English &amp; Urdu ✅ Pleasant personality with excellent customer service skills ✅ Basic computer knowledge (MS Office, Email; PMS experience is a plus) ✅ Prior experience in hotel front desk or customer service preferred ✅ Must be presentable, punctual, and professionalJob Type: Full-timeWork Location: In person

Female Front Desk Receptionist

Job SummaryThe Guest Experience Officer (STR) is responsible for managing end-to-end guest interactions for short-term rental properties, ensuring a seamless, comfortable, and memorable stay. This role serves as the primary point of contact for guests during their stay, coordinating services, and resolving issues promptly to maintain high guest satisfaction and positive reviews.Key ResponsibilitiesGuest Communication &amp; Support<ul><li>Manage pre-arrival communication including booking confirmations, check-in instructions, house rules, and local information</li><li>Provide prompt assistance during guest stays, addressing maintenance issues, complaints, or special requests</li><li>Conduct post-stay follow-ups and encourage guest feedback and reviews</li></ul>Check-In / Check-Out Coordination<ul><li>Coordinate smooth self-check-in or in-person check-in/check-out processes</li><li>Ensure access codes, keys, and instructions are accurate and up to date</li><li>Report late check-outs, damages, or missing items</li></ul>Property &amp; Service Coordination<ul><li>Liaise with housekeeping, maintenance, and operations teams to ensure properties meet cleanliness and quality standards</li><li>Report and track maintenance issues until resolution</li><li>Ensure properties are guest-ready at all times</li></ul>Guest Experience &amp; Quality Control<ul><li>Proactively identify opportunities to enhance the guest experience</li><li>Handle guest complaints professionally to minimize negative reviews</li><li>Ensure compliance with STR policies, safety standards, and local regulations</li></ul>Administrative &amp; Reporting Duties<ul><li>Maintain accurate guest records and communication logs</li><li>Monitor guest satisfaction metrics and online reviews</li><li>Prepare reports on guest feedback, incidents, and service performance</li></ul>Requirements<ul><li>Diploma or degree in Hospitality, Tourism, or a related field (preferred)</li><li>Experience in hospitality, customer service, or short-term rental operations</li><li>Familiarity with STR platforms (Airbnb, Booking.com, VRBO) is an advantage</li><li>Basic understanding of property management systems (PMS)/Channel Manager</li></ul>Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Customer-focused mindset with attention to detail</li><li>Ability to multitask and work independently</li><li>Comfortable working in a fast-paced, guest-centric environment</li></ul>Personal Attributes<ul><li>Friendly, professional, and empathetic</li><li>Calm under pressure</li><li>Organized and reliable</li><li>Flexible with working hours</li></ul>Working Conditions<ul><li>Shift-based role, including weekends, public holidays, and after-hours support</li><li>May involve on-call availability for urgent guest issues</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest satisfaction and review ratings</li><li>Response and resolution time</li><li>Number of guest complaints escalated</li><li>Repeat bookings and positive feedback</li></ul>Job Type: Full-timeWork Location: In person

Guest Experience Officer (Short Term Rentals)

Rankviz Pvt Ltd

Job Title: SEO Outreach OfficerLocation: College Road, LahoreWorking Hours: 9:00 am-6:00 pmJob Type: Full-time (Onsite)Salary: Market CompetitiveKey Responsibilities:<ul><li>Identify and evaluate high-quality websites and blogs for link-building opportunities.</li><li>Execute and manage outreach campaigns for guest posting, link exchange (including ABC link exchange), and other white-hat SEO techniques.</li><li>Develop personalized outreach messages and build long-term relationships with bloggers, webmasters, and digital PR contacts.</li><li>Collaborate with the content team to ensure the delivery of high-quality, relevant content for link acquisition.</li><li>Track outreach campaign performance, monitor backlink placements, and generate regular performance reports.</li><li>Continuously research and stay updated on the latest SEO, link-building, and outreach trends and best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in CS, Marketing, Business, Media, or a related field.</li><li>1-3 years of proven experience in SEO link building, guest posting, and outreaching.</li><li>Familiarity with the ABC link exchange is a strong plus.</li><li>Solid understanding of SEO principles and white-hat link-building strategies.</li><li>Proficiency in using outreach and SEO tools such as Ahrefs, SEMrush, BuzzStream, or similar.</li><li>Strong written and verbal communication skills.</li><li>Excellent organizational skills and ability to manage multiple campaigns simultaneously.</li><li>Detail-oriented with the ability to work independently and meet deadlines.</li></ul>Job Type: Full-timeWork Location: In person

SEO Outreach Officer

International Water Management Institute (IWMI)

<div>
 The International Water Management Institute (IWMI), a CGIAR Research Center, is seeking a talented individual to join its office in Lahore, Pakistan, as an Administrative Officer.
 
 
 The Administrative Officer will work closely with IWMI Pakistan team and ensure the uninterrupted facilities and administration services in IWMI Lahore office. The incumbent will maintain the sufficient stock levels of office supplies and consumables, initiate and supervise the periodic and need based office repairs and maintenance tasks, keep record of all IWMI Pakistan assets, will coordinate for asset verifications, movements and disposals. Where needed, initiate and complete the procurement tasks related to office operations in a proactive way.
 
 
 
 DUTIES &amp; RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Record keeping of office assets, their movements, and disposals as per IWMI policies and guidelines; coordinate the physical verification of all IWMI assets twice a year and maintain office-wise and project-wise asset records as per IWMI and donor formats
 </li>
 <li>
 Ensure uninterrupted office facilities and maintain sufficient stocks of office supplies and consumables with accurate records of monthly consumption and reorders
 </li>
 <li>
 Regularly monitor the office building, garden areas, parking areas, and entry/exit points for regular maintenance, ensuring high-quality standards for cleanliness and functionality. Where procurement of goods, services, or works is needed, initiate and complete the procurement tasks in a proactive manner
 </li>
 <li>
 Maintain the continuous functionality of the office smart entry system, attendance records, and visitor logs; ensure uninterrupted provision of utilities and services including electricity, water, gas, telephone, backup generators, and rooftop solar system
 </li>
 <li>
 Liaise with IWMI service contractors to ensure that services are rendered according to the contracts in a timely manner and that their contracts are initiated and executed on time to avoid any disruption in services
 </li>
 <li>
 Responsible for the smooth functioning of office equipment and assets; where needed, arrange necessary repairs and maintenance
 </li>
 <li>
 Work closely with kitchen and janitorial services contractors to ensure that a high level of service is provided to the IWMI team and hygiene standards are maintained
 </li>
 <li>
 Work closely with the transport team and other operations staff for the provision of road and air transport services as per IWMI requirements
 </li>
 <li>
 Work closely with the Country Representative, Senior Manager Administration, Project Leaders, and Research Group Leaders for the arrangements of meetings, workshops, conferences, and hotel reservations for events or accommodation services according to IWMI requirements
 </li>
 <li>
 Ensure compliance with IWMI policies and procedures in performing duties
 
 
 </li>
 </ul>
 
 
 Requirements
 
 
 
 
 
 EDUCATIONAL QUALIFICATIONS &amp; EXPERIENCE:
 
 
 
 
 
 Essential,
 
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in business administration, Business Management, Public Administration, or a closely related discipline.
 </li>
 <li>
 Minimum of five (05) years of working experience in similar capacity preferably within the development sector organizations
 
 
 </li>
 </ul>
 
 KNOWLEDGE, SKILLS &amp; ABILITIES:
 
 
 
 
 
 Essential,
 
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office package especially in Word &amp; Excel.
 </li>
 <li>
 Ability to demonstrate a customer-oriented, robust service delivery approach in proactive manner.
 </li>
 <li>
 A good team player and have ability and flexibility to adapt to change
 </li>
 <li>
 Good interpersonal skills and the ability to establish and maintain effective working relationships with individuals in a multicultural and multidisciplinary environment, demonstrating sensitivity and respect for diversity.
 </li>
 <li>
 Excellent oral and written language skills in English including effective listening and strong verbal and written communication abilities
 
 
 </li>
 </ul>
 
 
 Benefits
 
 
 
 
 This is a nationally recruited position and
 
 only Pakistan nationals
 
 will be considered. IWMI offers a competitive salary and benefits package, inclusive of health insurance, life insurance, accidental death and dismemberment (AD&amp;D) insurance, and long-term disability coverage. The duration of the contract will initially be for a period of three years with the possibility of extension.
 
 
 
 HOW TO APPLY:
 
 Apply for the position by following the application instructions at
 
 www.iwmi.org/jobs
 
 . We will be accepting applications through 24:00 (IST) on December 26, 2025 (applications will be reviewed on a rolling basis). Your application must include a CV, cover letter, and three (3) references, which may be contacted if you are shortlisted. Receipt of all applications will be acknowledged, but only short-listed candidates will be contacted.
 
 
 
 IWMI believes that diversity powers our innovation, contributes to our excellence, and is critical for our mission. We offer a multi-cultural, multi-color, multi-generational and multi-disciplinary working environment. We are consciously creating an inclusive organization that reflects our global character and our commitment to gender equity. We, therefore, encourage applicants from all cultures, races, ethnicities, religions, sexes, national or regional origins, ages, disability status, sexual orientations, and gender identities.
 
</div>

Administrative Officer

Seven Zones Travel

Seven Zones Travel is a leading travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in offering comprehensive travel solutions, including flight bookings, accommodations, and customized travel packages. We are looking for a dedicated and detail-oriented Flights Booking Agent to join our dynamic team.Job Summary:As a Flights Booking Agent, you will be responsible for assisting customers with their flight reservations, ensuring a seamless booking experience. You will handle inquiries, provide travel information, manage reservations, and offer exceptional customer service to our clients.Key Responsibilities:<ul><li>Assist customers with flight inquiries and reservations via phone, email, and online platforms.</li><li>Provide detailed information about flight options, including schedules, prices, and airline policies.</li><li>Process flight bookings, changes, and cancellations efficiently and accurately.</li><li>Ensure all travel arrangements comply with company policies and customer preferences.</li><li>Handle customer complaints and resolve issues related to flight bookings promptly.</li><li>Stay updated with airline regulations, travel restrictions, and industry trends.</li><li>Collaborate with other team members to provide comprehensive travel solutions.</li><li>Maintain accurate records of bookings, payments, and customer interactions.</li><li>Upsell additional travel services and products to enhance customer experience.</li></ul>Qualifications:<ul><li>Previous experience in a travel agency or airline industry preferred.</li><li>Proficiency in computer reservation systems (CRS) such as Amadeus, Sabre, or Galileo.</li><li>Strong knowledge of global geography and major airline routes.</li><li>Excellent communication and customer service skills.</li><li>Attention to detail and strong organizational skills.</li><li>Ability to multitask and work under pressure.</li><li>Fluency in English; additional languages are an advantage.</li></ul>Skills and Competencies:<ul><li>Customer-focused attitude with a passion for travel.</li><li>Problem-solving skills and the ability to handle challenging situations.</li><li>Strong interpersonal skills and the ability to work as part of a team.</li><li>Sales-oriented with the ability to upsell and cross-sell travel products.</li><li>High level of accuracy and attention to detail in data entry and record-keeping.</li></ul>Benefits:<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive health and wellness benefits.</li><li>Opportunities for career advancement and professional development.</li><li>Travel discounts and perks.</li><li>Friendly and supportive work environment.</li></ul>How to Apply:Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a good fit for this role. Please send your application.Seven Zones Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Flights Booking Agent For UK Based Travel Agency

Explore 160+ Gro guest reservations officer in Lahore this January. Find roles across top companies and apply now to boost your career.