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key account manager

account manager associate mena marketplace

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are looking for a talented leader to improve selection for the Marketplace business . He or she will also contribute to set the strategic vision for additional opportunities for Amazon&rsquo;s Marketplace.
 <br/>
 <br/>
 The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of Selling Partners around the world to sell on Amazon. This Manager will execute this vision, leading across functional and technical teams, delivering a world class experience for both buyers and Selling Partners for the categories. Candidates must be able to influence across multiple company organizations, and have a good understanding of today&rsquo;s global business environment. The ideal candidates will have a background in international business, product and program management, and e-commerce.
 <br/>
 <br/>
 <strong>
  Responsibilities Include
  <br/>
  <br/>
 </strong>
 On-boarding new selection to Amazon via Photoshoot at seller location, Content creation and optimization, data formatting, barcode scanning and bringing offline selection to online
 <br/>
 <br/>
 Owning end-to-end the Selling Partner experience in SA for set of categories to improve selection of the category- by creating high quality listings that generate new business for our sellers
 <br/>
 <br/>
 Partnering with business and technical teams to grow new listings on Amazon marketplace.
 <br/>
 <br/>
 Identifying and driving new opportunities for Amazon&rsquo;s Marketplace business by delivering high quality product listings.
 <br/>
 <br/>
 As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ years of sales experience
  </li>
  <li>
   Bachelor's degree
  </li>
  <li>
   Knowledge of basic HTML, Photoshop, SQL, Excel and Marketing Analytics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in using Microsoft Excel to manipulate and analyze large sets of data
  </li>
  <li>
   Skilled at Content creation and product page optimization
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq Q Tech General Trading
 <br/>
 <br/>
 Job ID: A3139405
</div>


Account Manager Associate, MENA Marketplace

NUCLEI

<div></div><div><div><div><div>Enterprise Sales
</div><div><div><h1 class="jobSectionHeader"><b>Key Account Manager (KSA) (Remote)</b></h1>
<div>Riyadh, Saudi Arabia
<div>Full Time</div></div></div><div><p><br>
</p></div></div></div></div><div><div><div><div><b>Why are we building Nuclei?</b></div><div><br>
Nuclei is a product company working with 25+ leading BFSI and telecom enterprises.</div><div></div><div><br>
Before we started Nuclei, we listed down a few guiding principles. These were essentially the learnings from our previous startups/companies:</div><ul><li><div>
Think big, think global</div></li><li><div>
Build a sustainable company, from various perspectives</div></li><li><div>
Build for the long term, take long term decisions.</div></li><li><p>
Leverage distribution</p></li></ul><p>
All the above points came together to form Nuclei's vision - &quot;To build a well-respected global product company.&quot;</p><div></div><div><b><br>
What will you do?</b></div><p><br>
As a Key Account Manager, you will own and grow strategic bank accounts (existing and new) across <b>KSA </b>and beyond. The ideal candidate will nurture strong B2B relationships, ensure high client satisfaction, and drive growth by partnering with banks to adopt and expand Nuclei&rsquo;s suite of offerings.<br>
<br>
<b>What you will do:</b></p><ul><li><div>
Manage end-to-end account lifecycle for banks from onboarding to adoption and renewal</div></li><li><div>
Build strong relationships with stakeholders at banks: senior management, digital-banking heads, product/ops leads</div></li><li><div>
Understand the bank&rsquo;s customer segments and digital strategy; tailor proposals leveraging Nuclei&rsquo;s marketplace, SaaS marketplace, subscription bundles</div></li><li><div>
Coordinate with internal teams (product, tech, operations) to ensure timely integration and launch</div></li><li><div>
Monitor account health: usage, transaction volumes, customer adoption and drive upsell/cross-sell</div></li><li><div>
Ensure high client satisfaction; serve as trusted advisor on strategy, not just a vendor</div></li><li><p>
Provide feedback to help shape Nuclei&rsquo;s product roadmap based on customer needs and market feedback.</p></li></ul><p></p><p><b><br>
Who should apply:</b></p><ul><li><div><br>
3 to 5 years&rsquo; experience in B2B sales/account management/client success/business development, ideally within fintech/banking /SaaS domain</div></li><li><div>
Based in <b>KSA </b>(mandatory)</div></li><li><div>
Excellent communication, presentation, stakeholder management skills</div></li><li><div>
Strong relationship-building skills and ability to connect with senior decision-makers in banks</div></li><li><div>
Good business sense, comfortable with SaaS-based, enterprise sales cycles</div></li><li><div>
Self-starter, proactive, comfortable working in a dynamic, agile work environment</div></li><li><p>
Ability to work cross-functionally internally and coordinate delivery &amp; operations</p></li></ul></div></div></div></div>

Key Account Manager

Thomson Reuters

<div>
 Thomson Reuters is the global market leader in content, AI and software solutions.
 <br/>
 <br/>
 We empower legal &amp; Tax professionals within law firms, corporates, governments, and academic institutions with intelligent data and software solutions that help in making confident decisions and reinventing the way they do their work.
 <br/>
 <br/>
 Thomson Reuters is looking for a Strategic Account Manager, Legal for MENA region based in Saudi Arabia (Riyadh) to cover the whole legal solutions portfolio.
 <br/>
 <br/>
 <strong>
  Please note that fluency in English and Arabic is required for this role.
  <br/>
  <br/>
 </strong>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In this role as a Strategic Account Manager, Legal for MENA region, you will:
 <br/>
 <br/>
 <ul>
  <li>
   Act as an expert for legal tech/AI solutions and advise clients to improve work efficiency.
  </li>
  <li>
   Sell TR legal solutions to existing and new clients within the designated territory.
  </li>
  <li>
   Maintain deep knowledge of the designated accounts/territory and the clients&rsquo; workflow and challenges.
  </li>
  <li>
   Strategically develop, execute and maintain a growth-centric business plan and own overall strategy for revenue growth.
  </li>
  <li>
   Develop strong, high level, contact network within the designated territory including C and E level executives and department heads.
  </li>
  <li>
   Establish strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
  </li>
  <li>
   Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
  </li>
  <li>
   Maintain accurate pipeline on salesforce for forecast and reporting purposes.
  </li>
  <li>
   Maintain up to date product knowledge on all products and solutions.
  </li>
  <li>
   Serve as a business advisor to promote long term relationships with the client and drives overall customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 To be considered for this role as a Strategic Account Manager, Legal for MENA region, you will have:
 <br/>
 <br/>
 <ul>
  <li>
   Experience working with (Corporates, governments, and law firms) in MENA markets.
  </li>
  <li>
   Strong sales experience, preferably within the legal/regulatory / SAS related field with a legal/ technology/business educational background or related field.
  </li>
  <li>
   Fluency in Arabic and English.
  </li>
  <li>
   Strong understanding of customers and their business model and workflows.
  </li>
  <li>
   Strong relationship building skills and experience in establishing C level relationship.
  </li>
  <li>
   Proven commercial experience in a customer facing environment required.
  </li>
  <li>
   Problem solving skills and ability to understand, articulate, structure and solve client needs.
  </li>
  <li>
   Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
  </li>
  <li>
   Strong collaboration skills &amp; strong interpersonal skills.
  </li>
  <li>
   Self-confident and comfortable working under limited supervision.
  </li>
  <li>
   A desire to compete and win business in a team setting.
  </li>
  <li>
   Wide contact network across MENA region would be an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s in it For You?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hybrid Work Model: We&rsquo;ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  </li>
  <li>
   Flexibility &amp; Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
  </li>
  <li>
   Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow&rsquo;s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
  </li>
  <li>
   Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  </li>
  <li>
   Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
  </li>
  <li>
   Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
  </li>
  <li>
   Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
 <br/>
 <br/>
 We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
 <br/>
 <br/>
 As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
 <br/>
 <br/>
 We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
 <br/>
 <br/>
 Learn more on how to protect yourself from fraudulent job postings here.
 <br/>
 <br/>
 More information about Thomson Reuters can be found on thomsonreuters.com.
 <br/>
 <br/>
</div>


Strategic Account Manager

Naseej

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
We are looking for an experienced Sales Account Manager to one of our subsidiaries (Sprintive). The ideal candidate will have a strong background in technology sales, proven experience in managing client accounts, and the ability to drive revenue growth through long-term customer relationships.</div><div><b>
Requirements:</b></div><ul><div><div>
4+ years of experience as a Sales Account Manager or similar role.</div></div><div><div>
Proven experience selling technology products or IT solutions.</div></div><div><div>
Have strong connections in governmental sector.</div></div><div><div>
Strong understanding of B2B sales processes and account management.</div></div><div><div>
Excellent communication, negotiation, and presentation skills.</div></div><div><div>
Ability to manage multiple accounts and priorities simultaneously.</div></div><div><div>
Results-driven mindset with a track record of meeting or exceeding target.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Sales KSA
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Nationalities that can apply.</b></div>
<div>Any Arab Nationalities
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Fatma Kamal</b></div>
<div>Regional Talent Acquisition Senior Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Sales Account Manager

Tap Payments

<div><p><b>About Tap</b></p><p>
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.</p><p><b>
The Business team</b></p><p>
Like getting paid to drink coffee, think big, and hang out with exciting businesses? Or maybe you want to work alongside some great people who are helping businesses of all sizes navigate through the MENA payments labyrinth &ndash; and, most importantly, get the results they need. Then you might want to consider joining our over-caffeinated business team, who are the heartbeat of Tap Payments.</p><p><b><br>
As a Tapster you will:</b></p><ul><li><p>
Develop and implement account management strategies that focus on enhancing merchant experience, improving retention, and increasing Gross Transaction Value (GTV).</p></li><li><p>
Ensure consistent delivery of high-quality client support and solutions.</p></li><li><p>
Serve as the escalation point for key enterprise accounts, ensuring rapid resolution of complex issues while maintaining strong client relationships.</p></li><li><p>
Conduct executive-level engagements with enterprise clients, promoting collaboration and long-term partnerships.</p></li><li><p>
Oversee the implementation of SLAs and retention strategies for strategic accounts.</p></li><li><p>
Collaborate with cross-functional teams, including technical, product, and operations teams, to resolve escalated issues and implement process improvements.</p></li><li><p>
Drive the adoption of tools, processes, and reporting mechanisms that enhance team efficiency and client satisfaction.</p></li><li><p>
Ensure internal alignment to optimize payment cycles and implement scalable solutions.</p></li><li><p>
Analyze account performance and provide strategic insights to enterprise clients to drive GTV growth.</p></li><li><p>
Lead initiatives to identify and capitalize on upselling or cross-selling opportunities with existing merchants.</p></li><li><p>
Oversee reporting processes, providing data-driven recommendations to both clients and internal teams.</p></li><li><p>
Identify opportunities for process improvement within the account management function.</p></li><li><p>
Share insights with leadership to influence product development, features, or services based on client feedback.</p></li><li><p>
Ensure ongoing excellence in enterprise account management.</p></li></ul><p><br>
<br>
<b>What you will bring to the party:</b></p><ul><li><p>
4+ years of experience in account management or client relationship roles within Financial Services, Fintech, or a High-Growth Startup.</p></li><li><p>
Proven success in managing large-scale, strategic enterprise accounts.</p></li><li><p>
Experience in developing and executing retention, upselling, and performance optimization strategies.</p></li><li><p>
Strong client-facing and executive-level communication skills, with the ability to establish credibility and trust.</p></li><li><p>
Proficiency in analyzing data and providing actionable insights to improve client performance.</p></li><li><p>
Proven ability to inspire and drive a high-performing account management team.</p></li><li><p>
Familiarity with payment processing systems, reporting tools, and CRMs.</p></li><li><p>
Advanced proficiency in Excel/Google Sheets for data analysis and reporting.</p></li><li><p>
Strong analytical mindset with the ability to translate data into actionable insights.</p></li><li><p>
Experience with workplace tools like Slack, ticketing systems, and CRMs.</p></li><li><p>
Fluent in English; Arabic is a plus.</p></li></ul><p><b><br>
Are you ready to shape the future of payments in MENA?</b></p></div>

Manager, Business Account Management

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
   Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Representative – Administrative

Almarai - المراعي

<div>
 <p>
  <strong>
   Territory Customer Executive | Riyadh, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Almarai:
  </strong>
  Founded in 1977, Almarai Company is the world&rsquo;s largest vertically integrated dairy company and the largest food and beverage manufacturing and distribution company in MENA. Headquartered in Riyadh,
 </p>
 <p>
  <br/>
 </p>
 <p>
  Almarai Company is ranked as the number one FMCG Brand in the MENA region and the market leader in all its categories across GCC, Egypt, and Jordan.
 </p>
 <p>
  Over five decades of sustainable growth, Almarai has consistently provided nutritious and healthy products to consumers of all ages, driven by its core principle: &ldquo;Quality you can trust.&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Almarai has expanded its product range to include, in addition to dairy products, juices and beverages, baked goods, poultry, infant formula, dates, fish and seafood, and bottled water, under more than 20 brands such as Almarai, L&rsquo;usine, 7DAYS, ALYOUM, Nuralac, Farm&rsquo;s Select, Ice Leaf, Almira, Seama, Oska, IVAL, Almara Pro, Premier Chef, Bakemart, and others.
 </p>
 <p>
  Almarai currently employs over 43,000 Quality Makers, across the GCC, Egypt &amp; Jordan.
 </p>
 <p>
  In 2025, Almarai reported net income of SAR 2.4 billion on sales of SAR 22 billion.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
  To Deliver Food Service Sales Objectives by building business relationship with customers. achieving targets in designated territory. maintaining business development with FS customers and create positive growth.
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Manage and track Key Account agreements, including system updates and documentation.
  </li>
  <li>
   Maintain price updates and EPDA entries for existing and new SKUs across KA customers.
  </li>
  <li>
   Support business development admin activities, including regional coordination, samples, deliveries, and product follow-ups.
  </li>
  <li>
   Coordinate Finance and MCL updates with regional teams in alignment with Finance.
  </li>
  <li>
   Prepare and share sales and system reports at account and product group level to support KA performance tracking.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Must be holding Diploma Certificate/ preferred bachelor&rsquo;s degree.
  </li>
  <li>
   Experienced in administration field.
  </li>
  <li>
   Very good computer skills and reporting.
  </li>
  <li>
   Excellent verbal and written communication English skills.
  </li>
  <li>
   Must have competencies such as: Communication Skills, selling capability, negotiation and problem-solving skills, Influencing skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 </p>
</div>


Territory Customer Executive

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