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HR Solutions

A well known tax consultancy firm in UAE is looking for an Accounting in its Islamabad office with experience in Bookkeeping, VAT, Corporate Tax, Audit Support, Business Setup, and Regulatory Compliance.Key Responsibilities&middot; Manage accounting and bookkeeping for UAE-based clients.&middot; Prepare and maintain accurate financial statements in accordance with IFRS.&middot; Prepare and file UAE VAT Returns accurately and on time.&middot; Prepare Corporate Tax computations and Corporate Tax Returns.&middot; Handle Corporate Tax and VAT registrations, amendments, and deregistrations.&middot; Support audit engagements by preparing schedules, reconciliations, and working papers.&middot; Perform bank, supplier, customer, and ledger reconciliations.&middot; Review clients' accounting records and identify compliance issues.&middot; Monitor all statutory deadlines and ensure timely submissions to avoid penalties.&middot; Handle penalty waiver applications and communicate effectively with the Federal Tax Authority (FTA) where required.&middot; Coordinate directly with clients to obtain missing information and resolve accounting issues.&middot; Maintain complete documentation and client records.Required Qualifications&middot; Bachelor's Degree (B.Com, BBA Accounting, BS Accounting &amp; Finance, ACCA, CA Inter or equivalent).&middot; Minimum 2 years of hands-on UAE Accounting, VAT, Corporate Tax, and Audit experience.&middot; Excellent written and verbal English communication skills.Strong understanding of:&middot; UAE VAT&middot; UAE Corporate Tax&middot; IFRS&middot; Accounting principles&middot; Experience working with accounting software such as Zoho Books, QuickBooks, Xero, Odoo, or similar ERP systems.&middot; Advanced Microsoft Excel skills.Job Location: I-10 Islamabad, Pakistan (Onsite)Working Days: Monday-FridayJob Timings: 10:00 AM &ndash; 6:00 PMJob Type: Full-Time (Office-Based Only)Salary Range: PKR 100,000 per month (Negotiable based on experience and performance)Other Benefits:&middot;Salary Increments&middot;Performance appraisal&middot;Performance-Based Incentives&middot;Career Growth Opportunities&middot;Professional Development SupportPay: Rs100,000.00 - Rs105,000.00 per monthApplication Question(s):<ul><li>Are you available for an onsite interview and onsite job in Islamabad?</li><li>Do you have expertise in Accounting, VAT, Corporate Tax &amp; Audit in UAE</li></ul>Experience:<ul><li>Accountant in UAE: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Accountant (Accounting, VAT, Corporate Tax & Audit Experience in UAE)

Volga Partners

<div>Senior Financial Analyst &ndash; Accounting &amp; Operations
Location: Islamabad, Pakistan &mdash; Hybrid 
Office Address: 571, Street #35, E-11/3, Islamabad 
Employment Type: Full-Time 
Probation: 90 Days 
Department: Finance
Work Schedule &mdash; Required
This position supports global operations and requires regular collaboration with international teams across multiple time zones.
Hybrid Schedule
Three days in-office remote:<ul><li>
2:00 PM&ndash;5:00 PM PKT &mdash; in office</li><li>
7:00 PM&ndash;3:00 AM PKT &mdash; remote from home</li></ul>
Two days fully remote:<ul><li>
6:00 PM&ndash;3:00 AM PKT</li></ul>
Applicants must be comfortable working an evening/night schedule aligned with international business operations.
What You&rsquo;ll Be DoingTechnical Accounting and Financial Reporting<ul><li>
Support and manage month-end and year-end closing activities.</li><li>
Prepare and review financial statements, financial schedules, reconciliations, and management reports.</li><li>
Maintain General Ledger accuracy and investigate account discrepancies.</li><li>
Prepare and review journal entries, accruals, prepayments, and supporting documentation.</li><li>
Ensure financial records are complete, accurate, and supported by appropriate audit trails.</li><li>
Apply sound accounting principles and support compliance with IFRS, US GAAP, UK accounting practices, or other applicable standards.</li><li>
Support audit preparation, internal controls, compliance reviews, and financial governance initiatives.</li></ul>
Financial Analysis, Budgeting, and Forecasting<ul><li>
Support annual budgeting, recurring forecasts, and financial planning activities.</li><li>
Analyze actual financial performance against budgets and forecasts.</li><li>
Perform variance, trend, profitability, and cost analysis.</li><li>
Prepare recurring and ad hoc financial reports for senior leadership and operational teams.</li><li>
Identify financial risks, inconsistencies, and improvement opportunities.</li><li>
Translate financial data into clear insights and practical recommendations.</li><li>
Track performance across projects, departments, clients, and business units.</li><li>
Build, maintain, or utilize financial dashboards and reporting tools using Excel, Power BI, or similar business intelligence platforms to support leadership decision-making.</li></ul>
Operational Finance<ul><li>
Support day-to-day finance operations across multiple client accounts and business functions.</li><li>
Review and validate invoices, billing records, contracts, approvals, payment terms, and supporting documentation.</li><li>
Monitor client billing, vendor payments, accruals, aging reports, and transaction activity.</li><li>
Investigate billing, payment, and reconciliation discrepancies and coordinate timely resolution.</li><li>
Support project accounting, cost tracking, utilization reporting, and financial performance monitoring.</li><li>
Maintain strong financial documentation and operational controls.</li><li>
Recommend improvements to finance workflows, reporting processes, and internal systems.</li></ul>
Cross-Functional Business Partnership<ul><li>
Partner closely with Payroll, HR, Operations, Project Management, Global Delivery, and senior leadership.</li><li>
Communicate financial results, risks, and operational concerns clearly to finance and non-finance stakeholders.</li><li>
Support leadership with financial information required for business decisions.</li><li>
Coordinate across departments to ensure financial and operational alignment.</li><li>
Contribute to finance-related projects, system implementations, process improvements, and organizational initiatives.</li><li>
Explain technical financial concepts in a clear, practical, and business-focused manner.</li></ul> 

Requirements 

Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, Economics, Business Administration, or a related discipline.</li><li>
Minimum five years of progressive experience in accounting, financial reporting, operational finance, corporate finance, or a related function.</li><li>
Strong technical accounting foundation.</li><li>
Hands-on experience with month-end close, financial statements, General Ledger activity, reconciliations, accruals, and journal entries.</li><li>
Experience supporting budgeting, forecasting, variance analysis, and management reporting.</li><li>
Experience with operational finance activities such as billing, invoice validation, payment controls, project accounting, or cost tracking.</li><li>
Ability to interpret financial information and explain its business impact.</li><li>
Strong analytical, problem-solving, and investigative skills.</li><li>
Advanced Microsoft Excel and spreadsheet-management skills.</li><li>
Experience with accounting or ERP systems such as QuickBooks, Xero, Sage, IRIS, NetSuite, SAP, Oracle, or similar platforms.</li><li>
Strong written and verbal English communication skills.</li><li>
Ability to manage multiple deadlines and priorities in a fast-paced environment.</li><li>
Ability to work independently while collaborating effectively across departments.</li></ul>
Highly Preferred Qualifications<ul><li>
ACCA, CA, ACA, CPA, CMA, or equivalent qualification, whether qualified or actively progressing toward completion.</li><li>
Experience supporting US, UK, or international finance operations.</li><li>
Experience with IFRS, US GAAP, or UK accounting practices.</li><li>
Public accounting, audit, financial reporting, or controllership experience.</li><li>
Experience working across multiple entities, clients, projects, or business units.</li><li>
Experience supporting global consulting, professional services, staffing, technology, or project-based organizations.</li><li>
Experience improving financial systems, reporting processes, or internal controls.</li><li>
Experience presenting financial findings to senior leadership.</li></ul>
The Ideal Candidate
The ideal candidate is not limited to bookkeeping, Accounts Payable, audit, or traditional FP&amp;A alone.
The successful candidate will:<ul><li>
Possess strong accounting fundamentals and operational finance experience.</li><li>
Understand how financial transactions flow through the General Ledger and financial statements.</li><li>
Be able to support both detailed accounting work and broader financial analysis.</li><li>
Confidently discuss month-end close, reconciliations, financial reporting, budgeting, forecasting, and operational performance.</li><li>
Communicate technical financial concepts clearly to non-finance stakeholders.</li><li>
Take ownership of financial issues and follow them through to resolution.</li><li>
Work effectively across departments in a fast-moving global environment.</li><li>
Identify problems, investigate root causes, and recommend practical solutions.</li><li>
Have exposure to Power BI or similar reporting tools, with the ability to quickly learn and expand reporting capabilities.</li></ul> 

Benefits 

What We Offer<ul><li>
Competitive compensation package.</li><li>
Exposure to international finance operations and global clients.</li><li>
Opportunity to work closely with senior leadership and cross-functional teams.</li><li>
Involvement in strategic finance, accounting, and operational improvement initiatives.</li><li>
Career-growth opportunities within a rapidly expanding global organization.</li><li>
Hybrid work structure.</li><li>
Collaborative and high-performance work environment.</li></ul>
Compensation
PKR 150,000&ndash;200,000 per month
Compensation will be based on experience, technical qualifications, communication skills, and overall alignment with the position.
About Volga Partners
Volga Partners is a global technology and consulting company supporting artificial intelligence, software development, data operations, and international workforce solutions across multiple industries and regions.
As our global operations continue to expand, we are seeking an experienced Senior Financial Analyst &ndash; Accounting &amp; Operations who combines strong technical accounting knowledge with hands-on operational finance experience.
This role will support financial reporting, month-end close, reconciliations, budgeting, forecasting, invoice and billing controls, project financial tracking, and cross-functional business operations across multiple business units and client accounts.
The ideal candidate can confidently discuss technical accounting and financial concepts while also working closely with Operations, Payroll, HR, Project Management, and senior leadership to improve financial accuracy, visibility, and decision-making.</div>

Senior Financial Analyst - Accounting & Operations

ideavillage(pvt.)Ltd

A well known tax consultancy firm in UAE is looking for an Accounting in its Islamabad office with experience in Bookkeeping, VAT, Corporate Tax, Audit Support, Business Setup, and Regulatory Compliance.Key Responsibilities&middot; Manage accounting and bookkeeping for UAE-based clients.&middot; Prepare and maintain accurate financial statements in accordance with IFRS.&middot; Prepare and file UAE VAT Returns accurately and on time.&middot; Prepare Corporate Tax computations and Corporate Tax Returns.&middot; Handle Corporate Tax and VAT registrations, amendments, and deregistrations.&middot; Support audit engagements by preparing schedules, reconciliations, and working papers.&middot; Perform bank, supplier, customer, and ledger reconciliations.&middot; Review clients' accounting records and identify compliance issues.&middot; Monitor all statutory deadlines and ensure timely submissions to avoid penalties.&middot; Handle penalty waiver applications and communicate effectively with the Federal Tax Authority (FTA) where required.&middot; Coordinate directly with clients to obtain missing information and resolve accounting issues.&middot; Maintain complete documentation and client records.Required Qualifications&middot; Bachelor's Degree (B.Com, BBA Accounting, BS Accounting &amp; Finance, ACCA, CA Inter or equivalent).&middot; Minimum 2 years of hands-on UAE Accounting, VAT, Corporate Tax, and Audit experience.&middot; Excellent written and verbal English communication skills.Strong understanding of:&middot; UAE VAT&middot; UAE Corporate Tax&middot; IFRS&middot; Accounting principles&middot; Experience working with accounting software such as Zoho Books, QuickBooks, Xero, Odoo, or similar ERP systems.&middot; Advanced Microsoft Excel skills.Job Location: I-10 Islamabad, Pakistan (Onsite)Working Days: Monday-FridayJob Timings: 10:00 AM &ndash; 6:00 PMJob Type: Full-Time (Office-Based Only)Salary Range: PKR 100,000 per month (Negotiable based on experience and performance)Other Benefits:&middot;Salary Increments&middot;Performance appraisal&middot;Performance-Based Incentives&middot;Career Growth Opportunities&middot;Professional Development SupportPay: Rs100,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>Are you available for an onsite interview and onsite job in Islamabad?</li><li>Do you have expertise in Accounting, VAT, Corporate Tax &amp; Audit in UAE?</li></ul>Experience:<ul><li>Accountant-UAE: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

UAE Experinenced-Accountant (Accounting, VAT, Corporate Tax & Audit-UAE)

Evernex

<div>
 
 🌍 OUR MISSION
 
 
 
 At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That&rsquo;s why we step in and give them a new purpose. From hospitals to banks to airports, we ensure critical systems stay operational while helping businesses reduce costs and minimize environmental impact.
 
 
 With teams across the world &mdash; from Paris to Melbourne, Dubai to S&atilde;o Paulo, Casablanca to Kuala Lumpur &mdash; we are building a future where IT is greener, smarter, and more sustainable. How does that sound to you?
 
 
 More information is available at
 
 www.evernex.com
 
 
 
 
 🌱 Why this role matters
 
 
 
 The role is to secure the right finance controls that our business needs to build upon. A lean and flat structure in a performance driven culture gives you significant independence to shape your role and contributions to the performance of our team and our company.
 
 
 Reporting directly to the Finance Manager MEA, this position will also offer the right candidate the opportunity to have an impact on all aspects of our Accounting function.
 
 
 
 ✨ How will you make an impact?
 
 
 
 You are responsible for, but not limited to:
 
 
 <ul>
 <li>
 Primary responsibilities includes: Client invoicing and collection (Accounts Receivable), Supplier bookkeeping and payment (Accounts Payable), Monthly processing of Employee expenses, Bank Reconciliation, Intercompany reconciliation, Monthly financial closing report.
 </li>
 <li>
 Responsible for full accounting functions, ensuring timely and accurate completion of all finance and accounting tasks for the assigned entities.
 </li>
 <li>
 Drive consistent and effective policies and procedures during monthly close process including account reconciliations, bookkeeping, accruals, and year-end financial audit.
 </li>
 <li>
 Liase with external consultant on timely manner
 </li>
 <li>
 Ensure financial reports to the Finance Manager MEA in the reporting system
 
 
 </li>
 </ul>
 
 🎯 What Makes You a Great Fit
 
 
 
 <ul>
 <li>
 BS or higher in Business Administration/Accounting.
 </li>
 <li>
 3 years relevant experience in corporate accounting/finance.
 </li>
 <li>
 Previous experience in tax filing (ie. VAT, Annual tax return, Withholding)
 </li>
 <li>
 Detailed knowledge of accounting and other relevant reporting standards.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Proficient in MS Office application.
 </li>
 <li>
 Knowledge in Quickbooks and Zoho accounting software
 </li>
 <li>
 Ability to work independently and able to think analytically
 
 
 </li>
 </ul>
 
 💚 Why You&rsquo;ll Love Working Here
 
 
 
 Join Evernex and you&rsquo;ll contribute to meaningful global operations that support sustainable IT lifecycle management.
 
 
 We keep things collaborative and people focused &mdash; less hierarchy, more teamwork. You&rsquo;ll find trust, flexibility, and the opportunity to take ownership of your role.
 
 
 And along the way, you will:
 
 
 <ul>
 <li>
 Work for a global leader in sustainable IT solutions.
 </li>
 <li>
 Be part of a multicultural and fast-paced environment.
 </li>
 <li>
 Grow through continuous learning and development opportunities.
 </li>
 <li>
 Contribute to a greener and more responsible IT industry.
 </li>
 </ul>
</div>

Accountant

EXETRANSGOV

Job Opportunity &ndash; Accounts Intern (Unpaid)Company: NATINSRA Immigration Services Pvt. Ltd. (NTIS PAK)Location: Lower Ground Floor, Khumrial Center, Street 22, G-8/4, IslamabadDuration: 2-Month Unpaid Internship (Leading to a Permanent Position Based on Performance)Eligibility:* Bachelor&rsquo;s (completed or final semester) in Accounting, Finance, B.Com, BBA (Finance), or related field* Minimum CGPA 3.0* Proficient in MS Excel &amp; MS Office* Must be residing in IslamabadPay: Rs6,272.31 - Rs37,887.73 per monthWork Location: In person

Account Intern (Unpaid)

Contour Software

<div>About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
About Contour</div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div>
The Division:</div><div>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</div><div> 
 
Division Link: Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</div><div>
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</li></ul></div><div><ul><li>
Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</li></ul></div><div><ul><li>
Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</li></ul></div><div><ul><li>
Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</li></ul></div><div><ul><li>
Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</li></ul></div><div><ul><li>
Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</li></ul></div><div><ul><li>
Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</li></ul></div><div><ul><li>
Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</li></ul></div><div><ul><li>
Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</li></ul></div></div><div><div><ul><li>
Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</li></ul></div><div>
Skills &amp; Qualifications:</div><div><ul><li>
Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</li></ul></div><div><ul><li>
Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</li></ul></div><div><ul><li>
Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</li></ul></div><div><ul><li>
Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</li></ul></div><div><ul><li>
Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</li></ul></div><div><ul><li>
Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</li></ul></div><div><ul><li>
Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</li></ul></div><div><ul><li>
Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul></div><div><ul><li>
Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</li></ul></div><div><ul><li>
Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</li></ul></div><div>
Preferred Skills:</div><div><ul><li>
Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.</li></ul></div><div><ul><li>
Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</li></ul></div><div><ul><li>
Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</li></ul></div><div>
What You&rsquo;ll Bring:</div><div><ul><li>
A strong passion for customer service and technical problem-solving.</li></ul></div><div><ul><li>
Excellent communication skills to explain complex technical issues clearly.</li></ul></div><div><ul><li>
The ability to work in a collaborative, fast-paced, and service-driven environment.</li></ul></div></div><div><div><ul><li>
Strong organizational and time management skills to handle multiple requests effectively.</li></ul></div><div><ul><li>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</li></ul></div><div>
Workshift (Job Timings):</div><div><ul><li>
Shift Hours:</li></ul></div><div><ul><li>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</li></ul></div><div><ul><li>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</li></ul></div><div><ul><li>
Weekend Availability: Must be willing to work on weekends when required.</li></ul></div><div><ul><li>
After Hours Support: Willingness to provide support outside standard business hours as needed.</li></ul></div></div> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul> 
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination. 
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Technical Support Specialist L2

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 The Division:
 
 
 
 
 Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.
 
 
 
 Division Link:
 
 Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)
 
 
 
 
 The Position:
 
 
 
 
 We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Customer Support &amp; Issue Resolution: Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.
 </li>
 <li>
 Technical Troubleshooting &amp; Escalation: Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.
 </li>
 <li>
 Product Knowledge &amp; Guidance: Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.
 </li>
 <li>
 Cross-Team Collaboration: Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.
 </li>
 <li>
 Documentation &amp; Tracking: Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.
 </li>
 <li>
 Service-Related Support: Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.
 </li>
 <li>
 Database Management &amp; Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.
 </li>
 <li>
 Event &amp; Service Support: Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.
 </li>
 <li>
 Monitor &amp; Improve Satisfaction: Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.
 </li>
 <li>
 Time Management &amp; Prioritization: Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.
 </li>
 <li>
 Ownership &amp; Accountability: Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.
 
 
 </li>
 </ul>
 
 
 Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Communication Skills: Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.
 </li>
 <li>
 Technical Proficiency: Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.
 </li>
 <li>
 Customer Service Experience: Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.
 </li>
 <li>
 Database &amp; Software Knowledge: Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.
 </li>
 <li>
 Organizational Skills: Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.
 </li>
 <li>
 Adaptability &amp; Resilience: Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.
 </li>
 <li>
 Team-Oriented &amp; Independent: Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.
 </li>
 <li>
 Educational Requirements: Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Experience: 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.
 </li>
 <li>
 Service Minded: A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.
 
 
 </li>
 </ul>
 
 
 Preferred Skills:
 
 
 
 
 <ul>
 <li>
 Basic Accounting Knowledge: Familiarity with basic accounting principles is a plus.
 </li>
 <li>
 Experience with Ticketing Systems: Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.
 </li>
 <li>
 Willingness to Learn: Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.
 
 
 </li>
 </ul>
 
 
 What You&rsquo;ll Bring:
 
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 Strong organizational and time management skills to handle multiple requests effectively.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 
 
 Workshift (Job Timings):
 
 
 
 
 <ul>
 <li>
 Shift Hours:
 </li>
 <li>
 Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
 </li>
 <li>
 Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend Availability: Must be willing to work on weekends when required.
 </li>
 <li>
 After Hours Support: Willingness to provide support outside standard business hours as needed.
 
 
 </li>
 </ul>
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
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Explore 14+ Accounting assistant in Islamabad this August. Find roles across top companies and apply now to boost your career.

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