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clinical research coordinator ii

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administrative assistant ii Jobs in Boston

administrative assistant ii

administrative assistant ii advanced heart failure

Beth Israel Lahey Health

Boston, MA &bull; Beth Israel Deaconess Medical Center &bull; Full-time &bull; Day
<br><div><p><b>When you join the growing BILH team, you're not just taking a job, you&rsquo;re making a difference in people&rsquo;s lives.</b></p>
<p></p>
<p>&ndash; Full time status at BIDMC is considered for schedules greater than or equal to 30 hours per week; part time status is 20 to 29 hours per week. Please note, per diem employees are not eligible for sign on bonuses.</p>
<p>
&ndash; Current and Former BILH candidates &ndash; restrictions apply. BIDMC Internal employees or employees within the BILH system are not eligible for the bonus or if you have been employed by a BILH entity within the last 12 months.</p>
<p>
&ndash; Please note, sign on bonuses are subject to change based on the organization&rsquo;s hiring needs and will be determined by Talent Acquisition on an ongoing basis. BILH/BIDMC Talent Acquisition reserves the right to change sign on bonus eligible jobs and amounts at any time.</p>
<p>
This position provides administrative support to General Cardiology physicians in their clinical practice, academic and research roles. Specifically, this position supports the Advanced Heart Failure program, which brings together a multidisciplinary team of cardiologists and cardiac surgeons who are experts in diagnosing and treating all stages of heart failure using the latest advances. This role is based in Boston, MA.</p>
<p>
The BIDMC Cardiovascular Medicine Division is committed to providing high-quality care to our patients, promoting the educational mission of academic medicine and advancing state-of-the-art research in cardiovascular medicine.
</p><p>The Division, which is an integral part of BIDMC&rsquo;s Cardio Vascular Institute, includes some of the most highly-regarded cardiovascular experts in the world, and it is their exemplary patient care, teaching and research combined with the support of dedicated clinical and administrative that make possible the Division&rsquo;s many accomplishments.</p>
<p></p>
<p><b>Job Description:</b></p>
<p>
Provides administrative support to physicians in their clinical practice, academic and research roles.</p>
<p></p>
<p><b>Essential Responsibilities:
</b></p><p></p><ul><li>Answers and screens telephone calls . Takes accurate messages or directs call to appropriate person. Greets and directs patients, families, visitors and staff. Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.</li>
<li>Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.</li>
<li>Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.</li>
<li>Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to protocol to billing staff. Reconciles collections at the end of the business day per established protocol.</li>
<li>Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or others documents. Transcribes letters and patient notes as needed for physicians and facilitates in clinical computer systems. Prepares and distributes routine reports.</li>
<li>Notifies, confirms, and reminds patients of scheduled appointments such as consultation, follow up, or simulation via letters or phone calls.</li>
<li>Obtains authorization for radiologic exams as needed.</li>
<li>Sorts, copies, files and distributes all incoming and outgoing correspondence and mail to the appropriate parties in absence of AAI.</li>
<li>Participates in and is responsible for special projects and process improvement initiatives as requested.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li>High School diploma or GED required. Associate's degree preferred.</li>
<li>1-3 years related work experience required.</li>
<li>Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.</li>
</ul>
<p><b>Preferred Qualifications:</b></p>
<ul>
<li>Healthcare experience.</li>
</ul>
<p><b>Competencies:</b></p>
<ul>
<li><b>Written Communications: </b>Ability to communicate clearly and effectively in written English with internal and external customers.</li>
<li><b>Oral Communications: </b>Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.</li>
<li><b>Knowledge: </b>Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.</li>
<li><b>Team Work: </b>Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.</li>
<li><b>Customer Service: </b>Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.</li>
</ul>
<p><b>Physical Nature of the Job:</b></p>
<ul>
<li>Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.</li></ul><br>
<p></p>
<p></p>
<p><b>Pay Range:
</b></p><p>$21.00 &ndash; $28.26</p>
<p>
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.</p>
<p></p>
<h2 class="jobSectionHeader"><b>As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.</b></h2>
<p></p>
<h2 class="jobSectionHeader"><b>Equal Opportunity Employer/Veterans/Disabled</b></h2></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Job details</b></h3>
<ul><li><div><b>Employment:</b> Full-time</div></li>
<li><div><b>Hours/Week:</b> 40</div></li>
<li><div><b>Shift:</b> Day</div></li>
<li><div><b>Category:</b> Administrative / Executive Assistants</div></li>
<li><div><b>Pay Range:</b> $21.00 - $28.26</div></li>
<li><div><b>FLSA:</b> Non-Exempt</div></li>
<li><div><b>Req ID:</b> JR95650</div></li></ul></div>

Administrative Assistant II – Advanced Heart Failure

The General Hospital Corporation

Clinical Pharmacist - Advanced Heart Failure and Cardiac Transplant MGH

Boston Children's Hospital

<p>Join the world-renowned Department of Cardiac Surgery at Boston Children&rsquo;s Hospital, part of the Benderson Family Heart Center, where expert multidisciplinary teams provide advanced surgical care for infants, children, and adults with congenital and acquired heart disease.<br/>This is an exciting opportunity for an experienced Physician Assistant to work within a high-acuity, high-volume congenital cardiac surgery program known for innovation, exceptional outcomes, and collaborative, patient- and family-centered care. The PA will play a critical role assisting in the operating room and working collaboratively in the ICU.<br/></p><p>Key Responsibilities<br/>Function as a first assist in complex cardiac surgical procedures<br/>Provide comprehensive care to patients undergoing congenital cardiac surgery across inpatient and perioperative settings<br/>Perform preoperative evaluations, consultations, and patient/family education, including surgical consent discussions<br/>Participate in daily rounds in the Cardiac ICU and respond to urgent/emergent clinical situations<br/>Collaborate with surgeons, intensivists, and multidisciplinary teams in developing and implementing postoperative care plans<br/>Support discharge planning and ensure smooth transitions of care for patients and families<br/>Contribute to a culture of safety, quality, and continuous improvement within a highly specialized cardiac program<br/>Schedule: Clinical schedule will include a combination of operating room time, ICU coverage and perioperative outpatient care determined by service needs.<br/></p><p>Minimal Qualifications<br/>Education<br/></p><ul><li>Graduate of an accredited Physician Assistant program</li></ul><p>Experience<br/>Prefer a minimum of 1 year of surgical first assisting exerience. Prefer candidates with cardiac surgical experience adult or pediatric.<br/>Demonstrated knowledge of cardiopulmonary physiology and critical care management<br/>Strong clinical judgment, critical thinking, and ability to manage complex, high-acuity patients<br/>Excellent communication and teamwork skills in a fast-paced academic surgical environment<br/>Licensure/Certifications<br/></p><ul><li>Current license from the Commonwealth of Massachusetts to practice as a Physician Assistant</li></ul><p>bchAPP<br/></p><p>Status<br/></p><p>Full-Time<br/></p><p>Regular, Temporary, Per Diem<br/></p><p>Regular<br/></p><p>Standard Hours per Week<br/></p><p>40<br/></p><p>Pay Range<br/></p><p>$124800.00-$200262.40 Annual<br/></p><p>Office/Site Location<br/></p><p>Boston<br/></p><p>Job Posting Category<br/></p><p>Advanced Practice Provider<br/></p><p>Remote Eligibility<br/></p><p>Onsite Only<br/></p>

Physician Assistant, Cardiovascular Surgery

ACL Digital

<div>
 <p>
  <strong>
   Job Title: HR Admin
  </strong>
 </p>
 <p>
  Location: Hybrid, Boston, MA 02115
 </p>
 <p>
  Duration:
  <strong>
   6 months
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Work Schedule: 40
  <strong>
   hours/week
  </strong>
  9-5 Monday-Friday
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Job Summary
  </u>
 </p>
 <p>
  The Human Resources Assistant supports the University Talent Acquisition Team and business process support across all human resources activities, including recruitment, onboarding support, and compliance. The HR Assistant interacts with the University&rsquo;s Human Resources Administration as well as faculty and staff, answering inquiries and directing them to resources.
 </p>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Responsibilities:
  </u>
 </p>
 <p>
 </p>
 <ul>
  <li>
   <strong>
    Serving as tier 1 support for I-9 related questions via email and ServiceNow including:
   </strong>
  </li>
 </ul>
 <p>
  <strong>
   i. Assisting Managers of HR Administration/Faculty HR with troubleshooting issues within the I-9 platform including Everify issues
  </strong>
 </p>
 <p>
  ii. Direct I-9 administrators to the correct existing resources in the HRSC
 </p>
 <p>
  iii. Initiate I-9 corrections in the Service Center
 </p>
 <p>
  iv. Initiate manual I-9s links upon request
 </p>
 <p>
  v. Maintain the users of the I-9 Service Center
 </p>
 <p>
 </p>
 <ul>
  <li>
   Liaise with our vendor when defects are identified and track fixes
  </li>
  <li>
   Supports the Talent Acquisition Partners with scheduling of interviews and phone screens both in-person and via web conference
  </li>
  <li>
   Performs reference checks on behalf of the university for newly hired staff members
  </li>
  <li>
   Providing excellent customer service by responding to inquiries from HR Administrators and other university stakeholders such Office of Student Employment and Office of General Counsel
  </li>
  <li>
   <strong>
    Assisting with compliance administrative tasks as needed including review of background check results and I-9 records maintenance
   </strong>
  </li>
 </ul>
 <p>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Qualifications:
  </u>
 </p>
 <p>
  &middot; Effective written, verbal and interpersonal skills
 </p>
 <p>
  &middot; Effective organization, planning and time management to follow through on commitments
 </p>
 <p>
  &middot; Critical thinking: ability to use logic and reasoning to identify and resolve issues as they arise
 </p>
 <p>
  &middot; Ability to perform business transactions with a high degree of accuracy and ability to exercise strong business judgement
 </p>
 <p>
  &middot; Ability to develop and maintain workplace relationships built on collaboration, integrity and discretion
 </p>
 <p>
  &middot; Collaboration &amp; service orientation: ability and willingness to look for ways to help people.
 </p>
 <p>
  &middot; Previous experience within an HR function including HR systems such as Workday and knowledge of processing I-9s is strongly preferred
 </p>
</div>


Administrative Specialist /HR Assistant

<div>Site: The General Hospital Corporation<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Summary<br>
Specializes in providing administrative and secretarial support to executives or chairs (e.g., heads of divisions, departments, or administrative units). Responsibilities may include coordination and scheduling, correspondence and presentation preparation, and travel arrangements. Requires highly proficient/advanced administrative skills.<br>
<br>
Does this position require Patient Care?<br>
No<br>
<br>
Essential Functions<br>
<ul><li>Perform secretarial and administrative duties for an executive or chief.</li><li>Manage schedule, arrange appointments, travel, meetings including coordinating documents, refreshments and resources, and conference calls.
</li><li>Prepares correspondence, meeting minutes or executive summaries.</li><li>Maintains files and office supplies, budget records, reconciles and verifies expenses, and completes reimbursements.</li><li>Work requires some analysis and use of initiative and independent judgment.</li><li>Remain knowledgeable of corporate policy.</li><li>Often called upon to interpret and communicate executive or board's intent to other employees.</li><li>Perform payroll functions for executive team.</li><li>Assists other administrative/executive assistants and may assist with orientation and training of staff.</li><li>May make contacts of a sensitive, complex, and confidential nature.</li><li>Completes routine tasks under minimal supervision.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><div>
Education<br>
High School Diploma or Equivalent required. Bachelor&rsquo;s degree in Business, or related field preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
Experience<br>
Experience as an Administrative Assistant to Executive or Chair or Senior Leader 3-5 years required<br>
<br>
Knowledge, Skills and Abilities<br>
<ul><li>Requires highly proficient/advanced administrative skills and office applications skills.</li><li>Ability to proofread and edit written documents.</li><li>Ability to manage more complex phone calls, and give more detailed information, solving more complex issues as appropriate.</li><li>Highly proficient in all communication skills (phone, verbal and written).</li><li>Ability to handle sensitive information and situations with poise and professionalism.</li><li>Strong organizational, coordination and judgment skills.</li><li>Ability to prioritize effectively.</li><li>Ability to problem solve and troubleshoot.</li><li>Ability to analyze a situation and determine best course of action within established guidelines.</li><li>Basic math knowledge with some knowledge of bookkeeping.</li><li>Advanced understanding and use of medical terminology and comprehension of billing and fiscal information.</li><li>Ability to demonstrate good leadership skills in a team environment, including ability to provide guidance, orient, train and assist other administrative staff.</li></ul></div><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p>
General Overview:<br>
Research in the Ob/Gyn Department at MGH includes basic and clinical science performed in the Vincent Center for Reproductive Biology. Researchers&rsquo; primary research emphasis include infertility, aging and cancer as they pertain to the ovary and uterus.</p><p></p><p>
The Executive Assistant performs duties of a responsible and discretionary nature to assist the MGB Vice Chair of Research, Director of the VCRB. Administrative Director, Faculty, Associate Faculty, and staff. The position serves as a resource to other Ob/Gyn employees at all levels and acts as liaison between VCRB and MGB Ob/Gyn Offices. The Executive Assistant works independently, receiving minimal supervision and guidance, and possesses expert knowledge of office routine, machines, and information systems, as well as an understanding of the organization, programs and procedures related to the work of the Center staff. Daily responsibilities encompass scheduling of administrative meetings, calendar management, coordinating activities with other departments and hospital leadership, and helping the Administration with department projects and initiatives. The candidate must have well-developed organizational and communication skills capable of working independently to produce consistent quality work with minimal supervision and guidance.</p><p></p><p>
Additional duties include purchasing, accounts payable, and database management, and preparing documents needed for grant applications. Additionally, the Executive Assistant will help coordinate various HR functions for non-clinical, research personnel, including new hire coordination, and timekeeping and offboarding.</p><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
60 Blossom Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$23.34 - $33.37/Hourly<p></p><p><b><br>
Grade</b></p>
5<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Executive Assistant

Advanced Monitored Caregiving

<div><p>The Telephonic Health Services Coordinator (HSC) serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. This role supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions.</p>
<p>As the first member of the clinical team that most patients interact with at AMC Health, the HSC is responsible for building trust, demonstrating empathy, clearly explaining Remote Patient Monitoring (RPM) services, and ensuring a smooth and compliant enrollment process. Following enrollment, the HSC collaborates closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans.</p>
<p>This position is essential to organizational growth, patient engagement, and fulfillment of client enrollment commitments.</p>
<p><b>Essential Job Functions</b></p>
<p>The following duties are representative of the essential functions of the position and are not intended to be exhaustive:</p>
<p><b>Patient Outreach, Enrollment &amp; Engagement</b></p>
<ul><li>Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health&rsquo;s Remote Patient Monitoring programs, services, and benefits.</li>
<li>Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner.</li>
<li>Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs.</li>
<li>Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.</li>
</ul>
<p><b>Care Coordination &amp; Clinical Support</b></p>
<ul><li>Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice.</li>
<li>Collaborate with nurse care managers and the broader care team to support patient care goals.</li>
<li>Track hospitalizations and notify nursing staff upon patient discharge, as required.</li>
<li>Coordinate patient assistance services as directed, including referrals for transportation, housekeeping, home modifications, food assistance, or other approved services.</li>
<li>Follow up with patients to confirm services have been initiated and are meeting expectations.</li>
</ul>
<p><b>Communication &amp; Administrative Responsibilities</b></p>
<ul><li>Respond to inbound patient, client, and provider inquiries and appropriately determine service needs.</li>
<li>Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers.</li>
<li>Confirm and maintain accurate provider contact information, including phone and fax numbers.</li>
<li>Escalate unresolved patient issues or care-coordination concerns to leadership in a timely and appropriate manner.</li>
</ul>
<p><b>Performance &amp; Compliance</b></p>
<ul><li>Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to:
<ul><li>Call volume expectations and disengagement thresholdComply with all company policies, procedures, HIPAA requirements, and applicable federal and state regulations.</li>
</ul></li></ul><p><b>Required Competencies &amp; Skills</b></p>
<ul><li>Strong organizational, time management, and multitasking skills.</li>
<li>Excellent verbal and written communication skills with strong attention to detail.</li>
<li>Demonstrated ability to actively listen and engage patients with empathy and professionalism.</li>
<li>Ability to work independently in a remote environment while maintaining accountability for assigned tasks.</li>
<li>Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.</li>
<li>Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.</li>
<li>Comfort navigating multiple systems and technologies simultaneously.</li>
<li>Bilingual (Spanish) preferred.</li>
</ul>
<p><b>Education, Experience &amp; Technical Requirements</b></p>
<ul><li>Preferred: Completion of a Medical Assisting program accredited by CAAHEP or ABHES.</li>
<li>Minimum experience requirements:
<ul><li>At least six (6) months of experience performing general duties as a Medical Assistant OR</li>
<li>Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.</li>
</ul></li><li>Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.</li>
<li>Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.</li>
<li>Ability to type a minimum of 50&ndash;60 words per minute while speaking with patients by phone.</li>
<li>Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.</li>
</ul>
<p><b>Licensure and Certification Requirements</b></p>
<ul><li>Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.</li>
</ul>
<p><b>Physical Demands &amp; Work Environment</b></p>
<ul><li>Ability to work effectively in a fully remote environment.</li>
<li>Must maintain a dedicated home office that is private, quiet, secure, and free from distractions.</li>
<li>Reliable internet access that meets company minimum technical requirements.</li>
<li>This role is primarily sedentary and requires extended periods of computer and telephone use.</li>
</ul>
<p><b>Equal Employment Opportunity &amp; ADA Statement</b></p>
<p>In compliance with the Americans with Disabilities Act (ADA), this job description identifies the essential functions of the position. Reasonable accommodations will be considered to enable qualified individuals with disabilities to perform these essential functions. Employees are expected to comply with all company policies, procedures, and applicable legal and regulatory requirements.</p></div>

Telephonic Health Services Coordinator

Mass General Brigham

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
Provides high-level administrative, operational, and strategic support to the Chief of MGB Thoracic Surgery, a system-wide leadership role spanning multiple academic medical centers. This role requires advanced executive assistant capabilities, exceptional judgment, discretion, and the ability to operate independently in a complex, matrixed academic health system. The Executive Assistant serves as a trusted partner to the Chief, supporting clinical, academic, research, and administrative priorities across the MGB Thoracic Surgery enterprise.<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p><b>
Essential Functions</b></p><ul><li><p>
Provide comprehensive executive-level administrative support to the Chief of MGB Thoracic Surgery, including proactive calendar management, strategic scheduling, and prioritization of competing system-wide demands.</p></li><li><p>
Coordinate and support high-level meetings, including division leadership meetings, integration councils, search and advisory committees, and external stakeholder engagements; prepare agendas, briefing materials, presentations, and follow-up summaries.</p></li><li><p>
Serve as a central coordination point across MGB entities (e.g., MGH, BWH, system offices), facilitating communication on behalf of the Chief with physicians, senior administrators, and external partners.</p></li><li><p>
Draft, edit, and manage confidential correspondence, executive summaries, presentations, letters and reports related to clinical operations, academic programs, research initiatives, and strategic integration efforts.</p></li><li><p>
Manage travel arrangements, itineraries, and logistics for internal and external engagements, including conferences, academic meetings, and system leadership activities.</p></li><li><p>
Maintains chief&rsquo;s current CV information</p></li><li><p>
Monitors chief&rsquo;s state license, DEA/MSCR certification, and Society Memberships and renew when necessary</p></li><li><p>
Coordinate any special functions requested by chief</p></li><li><p>
Maintain sensitive and confidential information with the highest degree of professionalism, discretion, and integrity; frequently handle matters of strategic, financial, personnel, and reputational importance.</p></li><li><p>
Track priorities, deadlines, and deliverables for the Chief; follow up independently to ensure timely execution of action items across multiple workstreams.</p></li><li><p>
Support financial and administrative processes, including expense reconciliation, reimbursements, payroll coordination, and basic budget tracking for the Chief and designated leadership activities.</p></li><li><p>
Remain knowledgeable of MGB policies, procedures, and governance structures; interpret and communicate the Chief&rsquo;s intent accurately to diverse stakeholders.</p></li><li><p>
Partner closely with other senior administrative leaders and executive assistants across MGB to ensure alignment, coordination, and smooth execution of system-wide initiatives.</p></li><li><p>
Provide guidance, orientation, and informal leadership to other administrative staff as needed, particularly in the context of integration, new initiatives, or leadership transitions.</p></li><li><p>
Complete routine and non-routine tasks with minimal supervision, exercising sound judgment and initiative in a fast-paced, high-expectation environment.</p></li><li><p>
projects assigned by chief, AD, Manager, etc (recruitment, promotions, other projects and evens as assigned)</p></li><li><p>
Research assistance and coordination with Research Manger on behalf of Chief; tasks as simple as literature searches to assisting in editing and preparation for publication, to monitoring financial accounts and creating budgets</p></li></ul><p></p><p><b>
Education</b><br>
Associate's Degree Related Field of Study required or Bachelor's Degree Related Field of Study preferred<br>
<br>
Can this role accept experience in lieu of a degree?<br>
No<br>
<br>
Licenses and Credentials<br>
<br>
<b>Experience</b></p><ul><li><p>
Experience as an Administrative Assistant to Executive or Chair/Chief or Senior Leader 5-7 years required</p></li><li><p>
Demonstrated experience supporting leaders with system-level, multi-site, or matrixed responsibilities strongly preferred.</p></li></ul><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li><p>
Highly proficient/advanced administrative and executive support skills, including expert use of office and collaboration applications.</p></li><li><p>
Exceptional written and verbal communication skills, with the ability to proofread, edit, and synthesize complex information for executive audiences.</p></li><li><p>
Strong organizational skills with the ability to manage multiple high-priority initiatives simultaneously.</p></li><li><p>
Ability to exercise independent judgment, anticipate needs, and proactively resolve issues within established guidelines.</p></li><li><p>
Demonstrated professionalism and poise when handling sensitive, complex, and confidential matters.</p></li><li><p>
Advanced ability to manage complex communications, including high-level phone calls and inquiries requiring discretion and judgment.</p></li><li><p>
Strong problem-solving, troubleshooting, and analytical skills.</p></li><li><p>
Basic math and bookkeeping knowledge, including expense management and reconciliation.</p></li><li><p>
Working knowledge of medical terminology and familiarity with academic medicine, clinical operations, and healthcare finance strongly preferred.</p></li><li><p>
Ability to build effective working relationships across diverse clinical, academic, and administrative stakeholders.</p></li><li><p>
Demonstrated leadership behaviors, including the ability to guide, orient, and support other administrative staff in a team-based environment.</p></li><li><p>
Proficient with a wide range of computer applications and emerging technologies, including advanced use of productivity software, electronic health records, and artificial intelligence tools to streamline workflows and enhance decision-making.</p></li></ul><p></p><p><b>
This role is critical to the success of the MGB Thoracic Surgery enterprise and requires a high degree of trust, flexibility, discretion, and commitment to excellence. The Executive Assistant is expected to function as an extension of the Chief, representing the office with professionalism and credibility at all times.</b></p><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><b>
Physical Requirements</b><ul><li>
Standing Occasionally (3-33%)
</li></ul><ul><li>Walking Occasionally (3-33%)
</li></ul><ul><li>Sitting Constantly (67-100%)
</li></ul><ul><li>Lifting Occasionally (3-33%) 20lbs - 35lbs
</li></ul><ul><li>Carrying Occasionally (3-33%) 20lbs - 35lbs
</li></ul><ul><li>Pushing Rarely (Less than 2%)
</li></ul><ul><li>Pulling Rarely (Less than 2%)
</li></ul><ul><li>Climbing Rarely (Less than 2%)
</li></ul><ul><li>Balancing Occasionally (3-33%)
</li></ul><ul><li>Stooping Occasionally (3-33%)
</li></ul><ul><li>Kneeling Rarely (Less than 2%)
</li></ul><ul><li>Crouching Rarely (Less than 2%)
</li></ul><ul><li>Crawling Rarely (Less than 2%)
</li></ul><ul><li>Reaching Occasionally (3-33%)
</li></ul><ul><li>Gross Manipulation (Handling) Constantly (67-100%)
</li></ul><ul><li>Fine Manipulation (Fingering) Frequently (34-66%)
</li></ul><ul><li>Feeling Constantly (67-100%)
</li></ul><ul><li>Foot Use Rarely (Less than 2%)
</li></ul><ul><li>Vision - Far Constantly (67-100%)
</li></ul><ul><li>Vision - Near Constantly (67-100%)
</li></ul><ul><li>Talking Constantly (67-100%)
</li></ul>Hearing Constantly (67-100%)<br>
<ul><li>
</li></ul><p></p><br>
<div><div><div><div><div><div><div><p><b>Remote Type</b></p></div></div></div></div></div></div></div>
Hybrid<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
15 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$27.95 - $40.70/Hourly<p></p><p><b><br>
Grade</b></p>
6<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Sr. Executive Assistant

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