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administrative consultant ii

Sutter Health

We are so glad you are interested in joining Sutter Health!
<br><br>
<b>Organization:</b><br>
SHSO-Sutter Health System Office-Bay
<br><br>
<b>Position Overview:</b><br>
The Administrative Consultant will serve as a trusted, strategic partner to two senior Sutter Health Innovation Executives, providing executive support in a fast-paced, high-visibility environment. This role is suited for a highly organized, proactive professional who operates with discretion, sound judgment, and a strong sense of ownership. Responsibilities include managing complex calendars, coordinating meetings and travel, preparing executive-level materials, and handling sensitive information with professionalism, while effectively prioritizing across competing demands.
<br><br>
In parallel, this role plays a critical role in the operational excellence of Sutter Health’s Innovation Center, curating an environment that supports executive leadership, strategic work, and cross-functional collaboration. Responsibilities include cultivating a strong in-person experience, coordinating on-site events and executive visits, and managing special projects that advance innovation initiatives. The Administrative Consultant will work closely with internal and external stakeholders to oversee initiatives from concept through execution, contribute to department goals, and support a culture of continuous improvement. This is a full-time, in-person role based at the Innovation Center in San Francisco, ideal for someone who values being embedded in the action and building strong, in-person relationships with leaders, partners, and teams.
<br><br>
<b>Job Description:</b><br>
<b>EDUCATION:</b><br>
Equivalent experience will be accepted in lieu of the required degree or diploma.
<br><br>
<ul>
<li>Bachelors: Business Administration, Healthcare Management or related field</li>
</ul>
<b>TYPICAL EXPERIENCE:</b><br>
<ul>
<li>5 years recent relevant experience</li>
</ul>
<b>PREFERRED EXPERIENCE:</b><br>
<ul>
<li>Proven success supporting multiple senior leaders, managing complex calendars, travel, and cross-functional coordination with discretion and efficiency. Open to new tools to advance efficiency.</li>
<li>Experience planning and executing high-touch events, executive visits, and partner engagements in fast-paced, innovation-driven environments.</li>
<li>Ability to create seamless onsite experiences — from managing hospitality and logistics to collaborating with facilities, IT, and content teams.</li>
<li>Skilled in stakeholder communication, with a polished presence and comfort interfacing with C-level leaders, investors, and strategic partners.</li>
</ul>
<b>SKILLS AND KNOWLEDGE:</b><br>
<ul>
<li>Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve program objectives.</li>
<li>Proven experience providing high-level administrative support to senior executives.</li>
<li>Demonstrates a commitment to Sutter Healths mission, vision, and values.</li>
<li>Organizational skills and the proven ability to manage multiple tasks and deadlines simultaneously. Effective communication skills are essential, with an emphasis on writing.</li>
<li>Motivated and resourceful self-starter with the ability to anticipate needs, meet deadlines, and solve problems creatively, both independently and in team settings.</li>
<li>Adaptability to interact with various types of visitors with poise and self-confidence. Desire and ability to work independently and autonomously.</li>
<li>Proficient in MS Office Suite</li>
</ul>
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
<br><br>
<b>Job Shift:</b><br>
Days
<br><br>
<b>Schedule:</b><br>
Full Time
<br><br>
<b>Shift Hours:</b><br>
8
<br><br>
<b>Days of the Week:</b><br>
Monday - Friday
<br><br>
<b>Weekend Requirements:</b><br>
As Needed
<br><br>
<b>Benefits:</b><br>
Yes
<br><br>
<b>Unions:</b><br>
No
<br><br>
<b>Position Status:</b><br>
Non-Exempt
<br><br>
<b>Weekly Hours:</b><br>
40
<br><br>
<b>Employee Status:</b><br>
Regular
<br>Sutter Health is an equal opportunity employerEOE/M/F/Disability/Veterans.
<br><br>
Pay Range is $52.44 to $78.66 / hour
<br>The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Administrative Consultant II

University of California - San Francisco

<p></p><div><div><div><div><p>The final salary and offer components are subject to additional approvals based on UC policy.</p>
<p>Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $29.68 - $42.48 (Hourly Rate).</p>
<p>To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator 2 is responsible for providing support to the UCSF Oral Medicine Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is managing patient appointments for the Oral Medicine Clinic, the incumbent can act in all capacities of the administrative team including but not limited to: Front desk or Scheduling, <b>insurance verification, requesting pre-authorizations, </b>treatment plan coordinating and managing billing and collections in partnership with the DC&rsquo;s Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics at any level of care.<br>
<br>
The Practice Coordinator 2 works as a team member and consistently projects a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers.<br>
The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>High School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.</li><li>
Strong knowledge and experience in medical insurance billing, including verifying insurance eligibility, understanding benefits, and managing authorization processes such as requesting pre-authorizations.</li><li>
Ability to analyze situations, prioritize, and develop solutions, and make recommendations.</li><li>
Ability to work independently at the reception desk.</li><li>
Ability to use good judgment and work independently at times under the pressure of deadlines.</li><li>
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.</li><li>
Able to sit at a computer terminal with telephone headphones for extended periods of time.</li><li>
Basic math skills required.</li><li>
Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.</li><li>
Proven ability to deal with a wide variety of individuals.</li><li>
Ability to deal sensitively and effectively with ill patients.</li><li>
Excellent organizational and problem-solving skills.</li><li>
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.</li><li>
Demonstrated administrative/office coordination skills.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.</li></ul><ul><li>
Prior experience with appointments, ancillary service or surgical scheduling or a combination of all three.</li><li>
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.</li><li>
Prior experience with EPIC.</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>4819 PRACTICE CRD 2
</div></div><div><p><b>Job Category</b></p>
<div>Administrative Support</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Parnassus Heights (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Fully On-Site</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>8AM-5PM Mon-Fri</div></div></div></div><div></div>

Practice Coordinator/Treatment Planning- Scheduling/Front desk

Emerald Fund - 100 & 150 Van ness, Luxury Residential Highrises

<p>Emerald Fund is a small, privately owned company in high growth, fast paced mode. Headquartered in San Francisco, Emerald Fund is one of the Bay-Area&rsquo;s premier real estate developers. Our focus is developing and managing high quality properties. Our employees enjoy the opportunity to wear many hats and grow through hands-on experiences. Each employee&rsquo;s contributions directly impact company performance and growth potential. Emerald Fund offers a highly competitive compensation and benefits package along with a warm, friendly working environment valuing collaborative thinking for high end results.</p><p><b>Leasing Consultant Job description</b></p><p>The primary responsibilities of the Leasing Consultant will involve use of marketing and sales techniques to show vacant units and build a strong community within Van Ness Apartments.</p><p>Base plus commission on new rentals and renewals.</p><p>Basic responsibilities include but are not limited to:</p><ul><li>Greeting all residents, future residents and internal team members in a professional manner</li><li>Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties</li><li>Morning building walks that ensure tour path is presentable</li><li>Facilitating all aspects in the apartment leasing process</li><li>Completion of prospect files in a timely manner, including but not limited to collecting income verification and security deposits</li><li>Weekly data entry of prospect tour information and applicant tracker</li><li>Knowledge of daily rate and specials changes</li><li>Ensuring units are ready for move-in</li><li>Resident assistance with general needs and requests</li><li>Checking and responding to voice messages and property email inboxes</li><li>Daily Craigslist ad posting that adhere to ad specifications as is advised by Manager</li><li>Respecting the boundaries of confidentiality</li><li>Compliance with fair housing laws and safety</li></ul><p>If necessary, the Leasing Consultant may also be called upon for the following:</p><ul><li>Execute a successful renewal program and effectively communicate the program to residents</li><li>Support the Manager in recurring accounting functions and processing of customer service requests (including maintenance work orders).</li><li>Assist Managers with coordination of day-to-day activities in accordance with the standards established by the Managers.</li><li>Assist in maintaining office clerical, filing and record keeping systems.</li><li>Provide support to Front Desk Services when required.</li></ul><p>Ideal candidates will have:</p><ul><li>2+ years apartment leasing experience</li><li>Proven sales track record, including excellent customer service skills</li><li>Ability to multi-task with excellent follow through to pending issues</li><li>Projection of a professional image by following dress code and appearance standards as set forth by the community</li><li>Basic typing and clerical skills</li><li>A positive, upbeat attitude</li><li>Excellent Communication Skills with proven effectiveness for sucess</li><li>Familiarity with Onesite, AMSI,Yardi, Rent Roll, Yieldstar, MRI, and/or LRO is a plus</li></ul><p><b>Physical Requirements:</b> Extensive mobility required. Must be able to perform the physical functions of the position, which may include, but are not limited to: ability to walk two properties, including 4 flights of stairs, to complete physical inspections, deliver resident communications, and show apartments.</p><p>Significant Typing and computer use required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.</p><p>This employer requires all employees pass a criminal background check. All qualified applicants will be considered, and this employer complies with the San Francisco Fair Chance Ordinance and local, state, and federal employment laws.</p><p>Job Type: Full-time</p><p>Pay: $56,000.00 - $75,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Referral program</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Property leasing: 2 years (Preferred)</li><li>Administrative: 1 year (Preferred)</li><li>Communication skills: 2 years (Required)</li><li>OneSite: 1 year (Preferred)</li><li>Fair Housing regulations: 1 year (Preferred)</li><li>Customer service: 1 year (Required)</li></ul><p>Work Location: In person</p>

Leasing Consultant

Populous

<div><div><b>Interior Designer II</b></div>
<div><i>Location: San Francisco, CA</i></div>
<div></div><div><b>Who We Are:</b></div>
<div>We design places where people love to be together.</div>
<div></div><div>Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments.</div>
<div></div><div>We&rsquo;ve designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.</div>
<div></div><div><b>What We Offer:</b></div>
<div>Professional &amp; Personal Development Programs + Summer Hours + Hybrid Schedule + Paid Architect Licensure &amp; Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.</div>
<div></div><div><b>Who We Are Looking For:</b></div>
<div>Our preferred candidate will have prior experience in the AEC industry, and an interest in working in a dynamic global design environment with a diverse range of public assembly building types, including sports venues, convention centers, and transportation facilities.</div>
<div></div><div><b>What Your Day Could Consist Of:</b></div>
<ul><li>Thrive in a creative environment, contributing to design and documentation across all aspects of the interiors process in various media formats.</li>
<li>Demonstrate creative design thinking, spatial and environmental design expertise, branding development, story creation, and strong graphic design sensibility.</li>
<li>Possess exceptional conceptual design, organizational, presentation, and technical skills.</li>
<li>Manage multiple concurrent projects with resilience and the ability to adapt quickly in a fast-paced environment.</li>
<li>Display confidence in client interactions, including participating in and leading presentations, meetings, and collaborative sessions.</li>
<li>Quickly earn trust, build strong partnerships, and effectively direct large consultant teams.</li>
<li>Work independently with minimal supervision to manage multiple projects.</li>
<li>Exhibit the ability to both give and take direction effectively.</li>
</ul>
<div></div><div><b>Requirements For Success:</b></div>
<ul><li>A strong, unwavering enthusiasm for creative innovation and excellence in design.</li>
<li>Hospitality design experience is highly desirable.</li>
<li>Superior ability to visually, verbally, and in writing express concepts in a compelling and captivating manner.</li>
<li>Highly detail-oriented with the ability to thrive in a fast-paced, high-demand environment.</li>
<li>Advanced knowledge of Revit, Photoshop, Illustrator, and InDesign.</li>
<li>Skilled in both computer-generated and freehand rendering techniques.</li>
<li>Exceptional freehand drawing skills, including the ability to produce quick, effective sketches that clearly convey and sell ideas.</li>
</ul>
<div></div><div><b>Essential Qualifications:</b></div>
<ul><li>Professional Degree in Interior Design, Interior Architecture, or Architecture.</li>
<li>3+ years of professional experience in a studio.</li>
</ul>
<div></div><div><b>Additional Details:</b></div>
<ul><li>Travel will be required.</li>
</ul>
<div></div><div><b>Compensation:</b></div>
<ul><li>The project salary range for this opportunity is $87,217 - $96,841 annually, and may be more or less depending on skills, education and experience.</li>
</ul>
<div></div><div>Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.</div>
<div></div><div>No. 1 Most Innovative Company in Architecture by <i>Fast Company</i></div>
<div>No. 1 Firm in Cultural on <i>Interior Design </i>magazine&rsquo;s Top 100 Giants</div>
<div>No. 1 Architecture Firm in Cultural Facilities by BD+C</div>
<div>No. 1 Architecture Firm in Convention Centers by BD+C</div>
<div>No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C</div>
<div></div><div>Find us here - https://populous.com/careers</div>
<div>Instagram: @WeArePopulous</div>
<div>X: @Populous</div></div>

Interior Designer II

Uber

<div><b>About the Role</b>
<br>
<br>
The Business Development organization is looking for an experienced Executive Assistant Business Partner II to support executives within the Business Development department and provide complex executive support to the organization's leaders.<br>
<br>
This role will provide high-level administrative and program support across various cross-functional teams. Experience working in a global, fast-paced, high-volume office that works regularly with business development teams, professional services firms, finance/banking industry executives, and other corporate functions are essential to the success of this role.<br>
<br>
<b>What You'll Do</b>
<ul><li>Manage complex calendars using Google Calendar including vetting, prioritizing, and providing recommendations</li><li>
Help ensure leader is properly prepared and on time for all meetings</li><li>
Assist with the scheduling of multiple stakeholder meetings</li><li>
Contribute to leadership meetings by taking notes and tracking action items</li><li>
Navigate a complex conference room landscape</li><li>
Assist with event planning and coordination for team meetings, all-hands meetings, summits, and QBRs</li><li>
Make domestic and international travel arrangements and process travel expense reports based on direction from traveler</li><li>
Draft detailed travel itineraries and provide remote assistance with logistics and travel arrangements with input from traveler, including visa processing</li><li>
Follow up and provide reminders on project deadlines, AIs, and deliverables</li><li>
Assist with ensuring the timely review and submission of expenses</li><li>
May assist with facility/space planning logistics</li><li>
May preview and provide feedback regarding team expense reports, and assist with running leader's or team's morale budget</li><li>
May work on other tasks and projects as assigned</li></ul>
<b>Basic Qualifications</b>
<ul><li>Minimum 6+ years of administrative experience preferred</li><li>
Minimum 3+ years experience supporting a VP-level leader in any sized business or a Director-level leader in a global business</li><li>
Advanced Google Suite/Workspace experience in a professional setting (Mail, Calendar, Docs, Sheets, Slides, Groups)</li><li>
Experience with business tools and platforms such as Slack, Concur, Egencia, Coupa, and MeetingSelect</li></ul>
<b>Preferred Qualifications</b>
<ul><li>Previous professional experience within a Business Development, Corporate Development, or Operations at a global tech company.</li><li>
Strong international travel management (visa requirements, navigating time zones, working with Egencia or similar travel agency platforms, around the clock travel adjustments due to changing business needs)</li></ul><br>
For San Francisco, CA-based roles: The base hourly rate range for this role is USD$51.93 per hour - USD$57.70 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Executive Assistant Business Partner II, Business Development

Hayden AI

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
 <br/>
 <br/>
 From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Machine Learning Operations Engineer
 <br/>
 <br/>
 <strong>
  Company:
 </strong>
 Hayden AI Technologies, Inc.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 460 Bryant Street, Suite 100, San Francisco, CA 94107
 <br/>
 <br/>
 <strong>
  Position Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimize orchestration processes to ensure efficient deployment and management of AI models.
  </li>
  <li>
   Implement cost-saving strategies to minimize infrastructure expenses while maximizing performance.
  </li>
  <li>
   Upgrade throughput to enhance scalability and responsiveness of AI systems.
  </li>
  <li>
   Collaborate with cross-functional teams to identify bottlenecks and implement solutions to improve workflow efficiency.
  </li>
  <li>
   Ship new features and updates rapidly while maintaining high levels of quality and reliability.
  </li>
  <li>
   Deploy and monitor machine learning models produced by deep learning engineers.
  </li>
  <li>
   Design, deploy, and maintain performant and scalable processes for data acquisition and manipulation to enhance dataset accessibility.
  </li>
  <li>
   Participate actively in the team's software development process, including design reviews, code reviews, and brainstorming sessions.
  </li>
  <li>
   Maintain accurate and updated software development documentation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Degree Requirements
  <br/>
  <br/>
 </strong>
 Bachelor of Science or Engineering degree or a foreign equivalent in Robotics, Machine Learning, Computer Science, Electrical Engineering, Electronics and Telecommunication Engineering, or a related field.
 <br/>
 <br/>
 <strong>
  Experience Requirement
  <br/>
  <br/>
 </strong>
 One (1) year of work experience in the job offered or as a Deep Learning Engineer, Perception Engineer II, MLOps, Research Engineer II, Machine Learning, Computer Vision Intern, or another related deep learning engineer role.
 <br/>
 <br/>
 <strong>
  Other Special Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One (1) year of work experience with all of the following:
  </li>
  <ul>
   <li>
    Deploying real-world applied computer vision (including deep learning models) on edge devices
   </li>
   <li>
    Python programming and software design
   </li>
   <li>
    C++
   </li>
   <li>
    Software development tools and libraries including PyTorch, OpenCV, TensorFlow, MLflow
   </li>
   <li>
    Automated data annotation
   </li>
   <li>
    Distributed training in the cloud
   </li>
   <li>
    Deploying and managing GPU clusters for ML pipelines and workflows
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Rate of Pay:
 </strong>
 $135,699.00 to $190,000.00 per year
 <br/>
 <br/>
 <strong>
  Location of Position and Interview:
  <br/>
  <br/>
 </strong>
 Hayden AI Technologies, Inc.
 <br/>
 <br/>
 460 Bryant Street, Suite 100
 <br/>
 <br/>
 San Francisco, CA 94107
 <br/>
 <br/>
 <strong>
  Applicants Should Submit Resumes To
  <br/>
  <br/>
 </strong>
 Janet Le-Mcintosh
 <br/>
 <br/>
 janet.le@hayden.ai
 <br/>
 <br/>
 Hayden AI Technologies, Inc.
 <br/>
 <br/>
 460 Bryant Street, Suite 100
 <br/>
 <br/>
 San Francisco, CA 94107
</div>


Machine Learning Operations Engineer

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated <b>Tier II Service Desk Specialist</b><b> </b>for a Full-Time position in Kansas City, MO.</p><p><b>
Job Summary:</b></p><p>
The <b>Tier II Service Desk Specialist</b> must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The <b>Tier II Service Desk Specialist</b> is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable.</p><p><b>
Essential Functions:</b></p><ul><li>
Responds to and diagnoses problems through discussion with users and hands-on assistance.</li><li>
Provides on-site support to end-users on a variety of issues.</li><li>
During remote support periods, receive customer calls, emails, and self-generated tickets to initiate tickets, troubleshoot, and resolve incidents and requests.</li><li>
Identifies, researches, and resolves technical problems.</li><li>
Responds to tickets assigned by Tier 1.</li><li>
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.</li><li>
Documents, tracks, and monitors tickets to ensure a timely resolution.</li><li>
Provides second-tier support to users&rsquo; applications or hardware issues.</li><li>
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li><li>
Simulates or recreates user problems to resolve operating difficulties.</li><li>
Recommends systems modifications to reduce user problems.</li><li>
Performs Moves, Adds, and Changes (MAC)</li></ul><p><b>
Support-Incident Management:</b> Provide impact- and priority-based Incident categorization in order to track the progress of all incidents and restore degraded or disrupted services as quickly as possible:</p><ul><li>
Escalate tickets based on expertise and appropriate group membership</li><li>
Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours</li><li>
Monitor voicemails and emails left for the SD</li><li>
Log Incidents and Service Requests into the ITSM.</li><li>
Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from the first report to remediation</li><li>
Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible.</li><li>
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved</li><li>
Escalate tickets as required by the applicable Service Level Agreements (SLAs)</li><li>
Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contact and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored</li><li>
Follow-up on resolved Incidents to check the quality, get customer concurrence of incident closure, and report customer satisfaction</li><li>
Work with Operational and other teams to ensure final summary, review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages and submitted in writing to government management</li><li>
Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known to error sub-processes to facilitate quicker diagnosis and resolution for future Incidents</li><li>
Proactively monitor Automated Call Distribution (ACD) calls, Incidents, and Service Request workflows, processes, and queues to immediately identify and address performance issues that will impact the delivery of services to Users</li><li>
Ensure non-IT requests are properly routed to appropriate support organizations.</li></ul><p><b><br>
Ticket Updates: </b>Update or ensure that all tickets are updated in a manner that meets the applicable SLAs:</p><ul><li>
Update tickets by adding work log information as required by the applicable SLAs</li><li>
Monitor status of all open tickets and escalate as required</li><li>
Coordinate resolution with other internal and external teams, as appropriate</li><li>
Check the assigned tickets queue on regular basis throughout the NWH</li><li>
Provide advice and guidance to the Users regarding restoration of interrupted service</li><li>
Verify ticket resolution with the User</li><li>
Provide advice and guidance to Users regarding restoration of interrupted service</li></ul><p><b><br>
Ticket Closure:</b> No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change the status of the ticket to &quot;Resolved&quot;. Follow up periodically to verify the service meets client expectations; close when completed.</p><p><b>
Incident Handling and Management:</b> Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain the status of all open tickets in a manner that meets the SLAs and OLAs.</p><p><b>
Problem Handling and Management:</b> Continuously review Incident data as well as other sources of information to identify trends that may lead to the discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets.</p><p><b>
Education/Certification:</b> Must have (or be willing to obtain within 90 days as a condition of employment):</p><ul><li>
Current Microsoft Certified exam qualifying as a Microsoft Office Specialist for Office 2007 or later</li><li>
Certifications CompTIA A+ or security +</li><li>
Help Desk Institute's HDI certification</li><li>
Customer Service Representative Certification</li></ul><p><b><br>
Experience:</b> At least 2 years of current experience in participating in a desk-side support environment.</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p><p>
#NAI #DICE</p></div></div><p></p>

Tier II Service Desk Specialist

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