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associate merchant, product development Jobs in Atlanta

associate merchant, product development

director product management (hr) Jobs in Atlanta

director product management (hr)

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marketing operations specialist

product manager

advanced specialist product management

Pearson

<div>Job Summary:
This role aligns to industry level titles such as &quot;Product Manager, K-12 Digital Learning Products
Drive the integration and ongoing success of licensed content partners including supplemental and alternative instructional content within PVS K-12 curriculum. Anticipate contract renewals, manage change when partner offerings shift, and ensure seamless technical and workflow integration. Ensure deep understanding and maximize utilization of available content while managing usage costs and identifying opportunities to embed third party material and keep our curriculum current, engaging, compliant, and valuable for educators and students.
Key Responsibilities:
<ul><li>Evaluate and facilitate relationships with third party content providers, determining appropriate product fit, technical integration, and data privacy requirements based on state standard requirements and PVS system requirements.</li>
<li>Collaborate with internal stakeholders to refine requirements, lead product discovery for new content partnerships, and maintain an accurate accounting of allowable sources.</li>
<li>Anticipate review periods for contract renewals, expirations, and ensure timely action on all partner agreements.</li>
<li>Using the existing PVS platforms (Pearson Online Classroom, PAICE, PowerBI) and AI applications, develop an accurate inventory system and/or ability to query for third party content throughout the PVS content ecosystem.</li>
<li>Lead change management when partners sunset products or update offerings, identifying and onboarding suitable replacements.</li>
<li>Drive Names and Role Provisioning Services (NRPS) and single-sign-on (SSO) implementation, collaborating with PVS technical teams for smooth partner integration.</li>
<li>Visualize and document workflow for all licensed content partners, ensuring clarity and efficiency for internal teams and users across the K-12 curriculum.</li>
</ul>Required Skills and Competencies:
<ul><li>Strategic Thinking (Effective): Shape long-term content integration and anticipate partner trends.</li>
<li>Data Analysis (Effective): Use data to inform partner selection and workflow improvements.</li>
<li>Stakeholder Engagement (Intermediate): Build strong relationships with partners and internal teams.</li>
<li>Adaptability (Intermediate): Respond quickly to changes in partner offerings or curriculum needs.</li>
<li>Product Development (Effective): Support enhancements to the K-12 curriculum through partner integration.</li>
<li>Artificial Intelligence (Intermediate): Leverage AI to streamline content management and workflow visualization.</li>
</ul>Qualifications (Education &amp; Experience):
<ul><li>Bachelor&rsquo;s degree or equivalent experience in education, business, or related field.</li>
<li>3&ndash;5 years&rsquo; experience in product management, business analysis, or a similar role&mdash;preferably in EdTech or SaaS.</li>
<li>Familiarity with Agile methodologies and tools (e.g., Azure DevOps, Jira).</li>
<li>Strong analytical, written, and verbal communication skills.</li>
<li>Baseline understanding of 1EdTech standards, including LTI Advantage features: Names and Role Provisioning Services, Deep Linking, and Assignment and Grade Services.</li>
<li>Experience with SSO integrations and managing external partnerships is a plus.</li>
<li>Ability to work independently and manage multiple priorities in a matrixed environment.</li>
</ul>Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $80,000 - $90,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through Monday, May 4th, 2026. This window may be extended depending on business needs.
\#LI-CH2
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Product Management
Job Family: PRODUCT
Organization: Virtual Learning
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 23826
\#location</div>

Advanced Specialist, Product Management

The Home Depot

<div><div>Position Purpose:
The Sr. Product Support Specialist is responsible for handling and resolving problem escalations, engaging with engineering and other teams in a Subject Matter Expert (SME) capacity, and identifying trends and determining and applying necessary changes. This role also sets standards within the Product Support Team and coaches and trains team members based on knowledge and skill gaps. 
The Sr. Product Support Specialist provides after hours, overnight, and weekend on-call support as well as advanced support for VP level and above. 
Key Responsibilities:<ul><li>
15% Support &amp; Enablement:</li><li>
Receives incident from escalation of L2 or receives incident from application&amp; infrastructure teams directly; troubleshoots technical issues via phone, tickets and remote support (desk-side as needed) in a courteous manner both synchronously and asynchronously; escalates accordingly</li><li>
Actively listens to and builds rapport with end users to elicit problem details, applying advanced conflict resolution skills frequently to resolve escalated customer issues</li><li>
40% Delivery &amp; Execution:</li><li>
Provides after hours, overnight, and weekend on-call support</li><li>
Documents, reviews and ensures that all quality and change control standards are met</li><li>
Provides advanced support for VP level and above</li><li>
Has administrative rights; can make changes to systems hardware and software</li><li>
Collaborates with engineering teams to determine root cause of issue and resolution, provide technical expertise, and assist in resolving high level technical issues; engages in IT projects as needed at a SME level; engages other teams to fix at root cause level when appropriate</li><li>
Ensures stability, viability and maintenance of the 24-7 mission critical production environment</li><li>
Plans, documents, and executes technical changes as needed</li><li>
Learns and updates inventory system for new orders in area of responsibility</li><li>
Applies diagnostic utilities to aid in troubleshooting</li><li>
Accesses software updates, drivers, and knowledge bases to aid in problem resolution</li><li>
Maintains and updates contractor loaner pool laptops</li><li>
Engages vendors as needed to resolve or proactively remediate issues; maintains and nurtures relationships with software vendor</li><li>
Provides assistance to address facility-related issues with network equipment, HVAC interference, etc. at remote locations</li><li>
Assesses and drives quality within the team</li><li>
Interacts and builds relationships with site leadership</li><li>
10% Administration &amp; Operations:</li><li>
Creates and monitors reports on call volume, quality, etc. and makes decisions accordingly</li><li>
Documents all pertinent end user identification information including nature of problem</li><li>
Evaluates documented resolutions and analyzes trends to prevent future problems</li><li>
35% Learning:</li><li>
Creates, updates, and manages the Knowledge Base for L2s to utilize</li><li>
Produces training for Support Desk Levels 1, 2, and 3; leads training classes for Levels 1, 2, and 3</li><li>
Guides the communication of troubleshooting approaches and methods across the Support Desk; serves as a resource for more junior team members on how to approach or complete this task</li><li>
Sets standards in call handling and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task</li><li>
Proactively gathers information to determine areas for further training and coaching</li><li>
Reviews regular pertinent product update information to keep knowledge current</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Typically reports to the Product Support Manager or Sr. Manager.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
2-4 years of relevant work experience</li><li>
Expertise in CRM or standard help desk ticketing systems and remote monitoring and management software</li><li>
Proficient in Microsoft Office standard applications</li><li>
Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems</li><li>
Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments</li><li>
Proficient in administering antivirus software</li><li>
Proficient in administering mobile devices and mobile device management systems</li><li>
Proficient in data management (backup) software and Windows Server</li><li>
Proficient in DNS, DHCP, Internet infrastructure, and IP informational tools</li><li>
Proficient with setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers</li><li>
Expertise in contributing to and developing content for a knowledge database and team training documentation</li><li>
Expertise in guiding and coaching more junior team members</li><li>
Expertise in setting high standards through action</li><li>
Proficient in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness</li><li>
Experience with selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations</li><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique</li><li>
needs of different audiences</li><li>
Customer Focus: Building strong customer relationships and delivering customer-centric solutions</li><li>
Decision Quality: Making good and timely decisions that keep the organization moving forward</li><li>
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people</li><li>
Manages Conflict: Handling conflict situations effectively, with a minimum of noise</li><li>
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently</li><li>
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations</li></ul></div> 
Apply End Date: 06/22/2026</div>

Senior Product Support Specialist - Schedule (Remote)

Rheem Manufacturing

<div>The Marketing Specialist III leads the planning and execution of integrated marketing initiatives that support sales growth, product visibility, and customer engagement. This role oversees POP and showroom displays, trade show and event marketing, and the development of customer-specific promotional materials, ensuring alignment with brand standards and business objectives.
Additionally, this position manages and optimizes the parts program, including pricing catalogs and inventory-related communications, while partnering cross-functionally with sales, product, and operations teams. This role requires a high level of graphic design capability and creativity, with the ability to produce visually compelling, brand-aligned materials, and all other duties assigned. Strong project management skills, attention to detail, and the ability to deliver high-quality marketing solutions across multiple priorities in a fast-paced environment are essential.
This position will serve our HTPG Division , located in Lawrenceville, GA .</div>
 <div><ul><li>RESPONSIBILITIES</li></ul></div>
 <div>POP, Showroom, &amp; Event Support
<ul><li>Develop and implement Point of Purchase (POP) and showroom displays that reflect brand standards and drive customer engagement.
</li><li>Coordinate logistics and marketing collateral for trade shows, events, and in-store promotions.
</li><li>Collaborate with sales and product teams to ensure event materials align with business objectives.
</li></ul>Custom Marketing Material Support
<ul><li>Design and develop customer-specific flyers, ads, and promotional materials.
</li><li>Collaborate with sales and product teams to tailor marketing collateral for target audiences.
</li><li>Ensure adherence to brand standards across all custom materials.
</li><li>Manage the company&rsquo;s promotional store, including inventory, product selection, and vendor relationships.
</li><li>Develop campaigns to promote the store and enhance employee and customer satisfaction and engagement.
</li><li>Analyze sales data to optimize inventory and identify promotional opportunities.
</li><li>Assist in updating and organizing product literature, ensuring accuracy and relevance.
</li><li>Work closely with product managers to align content with current offerings and industry trends.
</li><li>Create and maintain training materials, including PowerPoint presentations, user guides, and reference documents.
</li><li>Maintain accurate parts and equipment price catalogs, ensuring accessibility for stakeholders.</li></ul></div>
 <div>QUALIFICATIONS</div>
 <div><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or a related field.
</li><li>4+ years of experience in digital marketing, content creation, and social media management.
</li><li>Strong project management skills with the ability to manage multiple priorities and deadlines.
</li><li>Familiarity with print production processes and fulfillment logistics.
</li><li>Strong design sense and experience with graphic design tools (e.g., Adobe Creative Suite: InDesign, Photoshop, Illustrator).
</li><li>Excellent communication and collaboration skills.
</li><li>Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.
</li><li>Experience with marketing platforms and tools for inventory management, content creation, and project tracking.
</li><li>Strong attention to detail and proofreading skills.
</li></ul>As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING OTHERS, you will be expected to demonstrate the following competencies and behaviors:
<ul><li>Aligning Performance for Success
</li><li>Applying Business Knowledge
</li><li>Building Talent
</li><li>Building Trusting Relationships
</li><li>Communicating with Impact
</li><li>Customer-Orientation
</li><li>Delegating Tasks
</li><li>Executing/Leading the Team
</li><li>Facilitating Change
</li><li>Fostering Relationships/Emotional Intelligence
</li><li>Influencing
</li><li>Problem Solving &amp; Decision Making
</li><li>Supporting Innovation
</li></ul>Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
#LI-Onsite
#LI-JH1</div>

Marketing Specialist III

<div>Position Purpose:
The Sr. Statistical Forecast Analyst position is responsible for the development of The Home Depot sales forecast at the Store/SKU level. With input from the appropriate Replenishment Analysts, they establish Store/SKU clustering, Seasonal selling profiles and exception reporting criteria for their assigned product categories. They will make appropriate adjustments as dictated by forecast accuracy. The Sr. Statistical Forecast Analyst will work collaboratively with the Replenishment Analysts in reviewing and resolving the forecast exceptions and ensuring the business strategies are appropriately implemented and maintained in the system. They will be required to interpret data based on specific statistical criteria and to synthesize the findings from the analysis. The Sr. Statistical Forecast Analyst will lead strategic process improvement initiatives by analyzing business processes, procedures and monitoring the progress. The Sr. Statistical Forecast Analyst will mentor and assist Statistical Forecast Analyst as necessary. 
Key Responsibilities:<ul><li>
50% Develop statistical forecast models by SKU/Store groups, establish parameters for exception reporting and make appropriate revisions as indicated from the Forecast exception reporting. Track forecast accuracy at various product and store hierarchy levels. Identify and mitigate sources of forecast variance through collaboration with Inventory Analysts and Upper Management. Establish business rules for shaping customer demand in collaboration with functional partners regarding product seasonality, product knowledge and Merchandising strategies. Ensure forecast models are adjusted for changing business strategies and product assortments.</li><li>
10% Establish business rules for shaping customer demand in collaboration with functional partners regarding product seasonality, product knowledge and Merchandising strategies. Ensure forecast models are adjusted for changing business strategies and product assortments.</li><li>
10% Share insights, challenge assumptions and identify drivers of forecast variance with appropriate Replenishment analysts and Management. The associate will provide formal training and on-going mentoring for the Replenishment Analysts.</li><li>
30% Will take a leadership role in driving the functionality and processes of the forecasting environment. Analyze, identify and implement opportunities for improvements to the forecasting process. Contributes significant participation in cross functional projects by developing timelines and coordinating teams across each area, ensuring on time delivery of goals and requirements.</li></ul> 

Direct Manager/Direct Reports:<ul><li>
Position generally reports to a Manager or Sr. Manager</li><li>
Responsible for helping others and providing on-the-job training or guidance</li></ul> 

Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 

Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 

Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Strong analytical and statistical skills. Must be familiar with and comfortable with methods for organizing, handling and evaluating large amounts of data.</li></ul> 

Preferred Qualifications:<ul><li>
Previous experience with demand forecasting or supply chain replenishment in an environment with high numbers of store/sku records. Prior experience leading teams and/or managing projects.</li><li>
Advanced computer skills to retrieve, manipulate, analyze and interpret large amounts of data. Experience with MS Office Excel and Access.</li><li>
Prior experience using Teradata DCM forecasting software, or a similar advanced demand forecasting tool.</li><li>
Proficient in business process evaluation and procedure development; demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.</li><li>
Masters Degree with an emphasis in Supply Chain Management or Economics.</li></ul> 

Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 

Preferred Education:<ul><li>
No additional education</li></ul> 

Minimum Years of Work Experience:<ul><li>
5</li></ul> 

Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 

Minimum Leadership Experience:<ul><li>
None</li></ul> 

Preferred Leadership Experience:<ul><li>
None</li></ul> 

Certifications:<ul><li>
None</li></ul> 

Competencies:<ul><li>
Critical thinking skills to identify the strengths and weaknesses of alternative solutions; ability to understand and foresee implications of new information for current and future problem solving.</li><li>
Solid understanding and use of statistical software to manipulate, analyze and interpret data.</li><li>
Proficient in business process evaluation and procedure development; demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.</li><li>
Strong written and verbal communications skills. Ability to persuade or influence others.</li><li>
Strong self starter with ability to work with little supervision.</li></ul></div>

Senior Statistical Forecast Analyst

<div>Position Purpose:
The Sr. Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising. 
Key Responsibilities:<ul><li>
40% Manage and mentor a top-performing team</li><li>
20% Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories.</li><li>
20% Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.</li><li>
10% Lead team to optimize customer experience merchandising, taxonomy , purchase path (search and navigation), data content, SEO and post transaction results.</li><li>
5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends .</li><li>
5% Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Position reports to ONLINE DMM</li><li>
5-7 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
MBA</li><li>
6 years management experience in an online business</li><li>
Strong numeric and advanced analytics aptitude</li><li>
Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite</li><li>
Demonstrated ability to hire, develop and lead high performing teams</li><li>
Proven ability in driving an online business' performance</li><li>
Ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results</li><li>
High comfort level with working in an ambiguous, fast paced environment</li><li>
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
6</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Ability to solve complex problems</li><li>
Exceptional interpersonal, motivational, and communication skills (speaking, writing, presenting)</li><li>
Ability to operate simultaneously and effectively in both tactical and strategic modes</li><li>
Ability to think both strategically and tactically with good attention to detail</li><li>
Demonstrated ability to manage multiple projects - prioritization, planning and task delegation</li></ul></div>

Senior Manager Category Experience

Computacenter

<div><div>About the role 
The Technical Product Owner exercises independent judgment and strategic decision-making to maximize the value of technical products. This role leads the alignment of business objectives with technical solutions, serving as a key authority in defining priorities and guiding product development. Acting as a trusted advisor and decision-maker, the Technical Product Owner partners with senior stakeholders and cross-functional teams to shape product vision, set direction, and ensure successful delivery.</div><div> 
</div>
<div>This role requires being in the office two days per week and also requires international travel.</div> 
<div></div>
<div>
Annual compensation: $120K - $140K USD</div><div> 

What you'll be doing</div>
<ul>
<li>Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.</li>
<li>Lead strategic partnerships with business leaders to deliver services that advance company objectives and uphold Winning Together values.</li>
<li>Define and articulate a clear product vision and strategy, ensuring alignment with organizational goals.</li>
<li>Establish and maintain the product backlog, exercising discretion in prioritization to reflect stakeholder needs and business impact.</li>
<li>Direct stakeholder engagement to gather and refine technical requirements, translating them into actionable user stories.</li>
<li>Author technical product specifications and oversee documentation of functionality, user experience, and system requirements.</li>
<li>Drive sprint planning and execution, ensuring timely delivery of high-quality features through collaboration with development teams.</li>
<li>Serve as the principal liaison for stakeholders, providing authoritative updates on progress and resolving issues proactively.</li>
<li>Provide technical leadership and guidance to development teams, ensuring adherence to product vision and strategic objectives.</li>
<li>Analyze product performance metrics to identify opportunities for improvement and inform future decisions.</li>
<li>Champion innovation by implementing emerging technologies to enhance products and meet evolving customer demands.</li>
<li>Maintain expertise in industry trends and best practices to continuously refine product development processes.</li>
<li>Model and promote Computacenter&rsquo;s mission and core values in all decision-making and leadership activities.</li>
<li>International Travel Required</li>
<li>Embrace and support Computacenter&rsquo;s mission and core values.</li></ul> 
<div> 
What you have</div>
<ul>
<li>Legally eligible to work in the United States</li>
<li>Bachelor&rsquo;s degree in Computer Science, Engineering, Information Technology, or a related field.</li>
<li>Minimum of 5 years of experience in product management, project management, or a similar leadership role, with a strong technical expertise.</li>
<li>Certified Scrum Product Owner (CSPO), Certified ScrumMaster (CSM), or similar Agile certifications</li>
<li>Expertise in cloud technologies, CI/CD pipelines, and version control systems.</li>
<li>Demonstrated success transforming platforms or services into scalable, value driven products.</li>
<li>Familiarity with Agile, DevOps, and modern engineering delivery practices.</li>
<li>Exceptional attention to detail combined with strategic vision.</li>
<li>Advanced understanding of software development and IT infrastructure.</li>
<li>Outstanding written and verbal communication skills.</li>
<li>Proven ability to influence, negotiate, and build trust at all organizational levels.</li>
<li>Demonstrated leadership in managing multiple priorities and driving results.</li>
<li>Strong problem-solving and decision-making capabilities.</li>
<li>Business and financial acumen with analytical rigor.</li>
<li>Commercially astute and able to anticipate market and technology trends.</li>
<li>Collaborative mindset with the ability to lead cross-functional teams effectively.</li></ul><div></div><div> 
What you can expect</div>
<div>There&rsquo;s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.</div> 
<div></div>
<div>About us</div>
<div>Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We&rsquo;re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country&rsquo;s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us</div></div>

Technical Product Owner

Itential

<div>Description:

Job Summary:
Itential is seeking a Product Support Engineer to join our Customer Success organization as part of the Product Support Engineering team. In this role, you will work directly with customers to troubleshoot production-impacting problems, perform deep technical analysis, and drive issues from initial triage through resolution. You&rsquo;ll serve as both a technical expert and a customer advocate, partnering closely with Product, Engineering, and Customer Success teams to improve product quality and ensure a high standard of customer experience.
Supervisory Responsibilities:<ul><li>
None.</li></ul>
Duties/Responsibilities:<ul><li>
Develop deep technical expertise in the Itential Automation Platform and supporting technologies.</li><li>
Own customer issues end-to-end, from triage through resolution, ensuring accountability and timely follow-through.</li><li>
Perform advanced troubleshooting and root cause analysis across APIs, services, and distributed environments.</li><li>
Reproduce customer issues by installing and configuring platform components (Node.js, MongoDB, RabbitMQ, Redis).</li><li>
Build and maintain test environments using virtual machines, Docker, and Kubernetes.</li><li>
Act as an escalation point for high-impact or production-critical issues, coordinating across internal teams.</li><li>
Partner with Engineering to document defects, provide reproducible scenarios, and track issues through resolution.</li><li>
Communicate clearly and effectively with customers via Jira Service Management, email, and meetings.</li><li>
Meet defined SLAs while maintaining a high standard of quality in issue handling and updates.</li><li>
Contribute to documentation, identify issue trends, and drive improvements in product quality and support processes.</li><li>
Participate in a rotating on-call schedule to support 24/7 customer needs, including weekends and holidays (on-call means being available, not actively working).</li></ul>
Requirements:

Required Skills/Abilities:<ul><li>
5+ years of experience in enterprise software technical support, application support, or DevOps-oriented roles, or equivalent hands-on experience troubleshooting complex systems</li><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.</li><li>
Strong scripting skills (Python, Bash) for automation and troubleshooting.</li><li>
Familiarity with backend and web technologies, including Node.js and API-driven architectures.</li><li>
Experience with databases such as MongoDB and relational databases (SQL).</li><li>
Hands-on experience with Linux/Unix systems and strong command-line proficiency.</li><li>
Experience working with containerization and orchestration technologies such as Docker and Kubernetes.</li><li>
Experience supporting and debugging REST APIs and integrations using tools such as Postman and curl.</li><li>
Working knowledge of networking and security concepts (e.g., proxies, firewalls, VPNs, SSL/IPSec, SSO).</li><li>
Strong troubleshooting skills, including the ability to analyze logs and diagnose issues across distributed systems.</li><li>
Excellent written and verbal communication skills, with the ability to translate technical findings into clear customer-facing updates.</li><li>
Self-starter mindset with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Comfortable working collaboratively across technical and non-technical teams.</li><li>
Familiarity with Agile development methodologies and working closely with Engineering teams.</li></ul>
What Success Looks Like in This Role:<ul><li>
Consistently drives complex issues to resolution with minimal oversight.</li><li>
Effectively balances technical investigation with clear, proactive customer communication.</li><li>
Builds strong cross-functional relationships with Engineering, Product, and Customer Success teams.</li><li>
Contributes to reducing recurring issues through knowledge sharing and feedback into the product.</li><li>
Demonstrates strong ownership during escalations and critical incidents.</li></ul></div>

Product Support Engineer

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