arabic speaking senior business analyst – digital lending / core banking / fintech

customer experience specialist Jobs in Riyadh

customer experience specialist

customer service representative (remote) Jobs in Riyadh

customer service representative (remote)

front desk agent (saudi only) Jobs in Riyadh

front desk agent (saudi only)

agent, customer care - banking Jobs in Riyadh

agent, customer care - banking

arabic speaking senior business analyst – digital lending / core banking / fintech Jobs in Riyadh

agent customer care banking

Confidential Careers

<div>
 
 &bull; Respond to customer inquiries across all service channels (phone, email, chat, and social media).
 
 
 &bull; Provide accurate information about products, services, and banking tools.
 
 
 &bull; Address and resolve customer complaints promptly, escalating complex issues when necessary.
 
 
 &bull; Assist customers with digital banking transactions and troubleshoot technical issues.
 
 
 &bull; Analyze and understand customer concerns to provide tailored solutions.
 
 
 &bull; Coordinate with internal teams to resolve customer issues that require technical or specialized intervention.
 
 
 &bull; Escalate unresolved problems to the Head of Customer Care or relevant department, ensuring timely follow-up and resolution.
 
 
 &bull; Maintain detailed and accurate records of customer interactions using the bank's CRM system.
 
 
 &bull; Proactively follow up on unresolved issues to ensure customer satisfaction.
 
 
 &bull; Identify opportunities to upsell or cross-sell bank products and services while ensuring customer needs are met.
 
 
 &bull; Adhere to all regulatory and company policies, including confidentiality of customer information. &bull; Maintain high-quality standards in all customer interactions to align with the bank&rsquo;s reputation and guidelines.
 
 
 &bull; Regularly participate in training to stay updated on the bank&rsquo;s products, services, and compliance requirements.
 
 
 &bull; Participate in regular team meetings to discuss challenges, updates, and improvements.
 
 
 &bull; Leverage AI chatbots and sentiment analysis to improve customer interaction and issue resolution.
 
</div>

Agent, Customer Care - Banking

alinma

<div>
 
 
 
 Job Summary:
 
 
 
 
 Personal Banker job plays a pivotal role in assisting clients with their personal financial needs, fostering strong client relationships, and supporting their financial goals. This role involves advising clients on a variety of banking products and services, including savings accounts, personal loans, credit products, and investments.
 
 
 
 
 
 
 
 Knowledge:
 
 
 
 
 Banking Regulations and Compliance, Financial Products and Services, Risk Assessment, Credit Analysis, Market Trends, Investment Basics, Customer Relationship Management (CRM) Systems, Digital Banking Technologies.
 
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 Qualifications &amp; Experience:
 
 Bachelor&rsquo;s degree up to 2 years&rsquo; experience
 
 
 
 Major:
 
 Business Administration, Or in any related or relevant field
 
</div>

Junior Personal Banking Representative

CodeNinja

<div>About the Company 
Aligned with Saudi Arabia&rsquo;s Vision 2030, we harness the Kingdom&rsquo;s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region&rsquo;s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom&rsquo;s ambitious objectives, championing a high-tech, sustainable future.
About the role 
We are seeking a Senior Business Analyst with strong expertise in Retail Banking and Digital Banking. The ideal candidate will have 8&ndash;10 years of experience in the banking sector with deep knowledge of retail products, digital channels, core banking systems, and end-to-end customer journeys. This role involves analyzing complex business requirements, driving digital transformation initiatives, and supporting strategic decision-making for financial institutions. You will collaborate with cross-functional teams to ensure solutions are aligned, well-documented, and successfully delivered.
Key Responsibilities<ul><li>
Analyze end-to-end retail banking processes (accounts, cards, lending, onboarding, KYC, payments, channels) and identify opportunities for improvement, automation, and digital optimization.
</li><li>Lead discovery sessions to gather, define, and document detailed business and functional requirements.
</li><li>Drive digital banking initiatives across mobile, internet, self-service channels, onboarding, and omni-channel experiences.
</li><li>Translate business needs into functional specifications, user stories, and technical requirements.
</li><li>Collaborate with IT, Digital, Architecture, and Product teams to ensure successful delivery.
</li><li>Support UAT, prepare test cases, validate functionalities, and ensure smooth production rollout.
</li><li>Conduct impact assessments for new digital features, integrations, or regulatory changes.
</li><li>Prepare reports, presentations, and documentation for communicating insights and recommendations.
</li><li>Participate in workshops and cross-functional meetings for solution alignment.
</li><li>Ensure compliance with regulatory, operational, and security standards.
</li><li>Serve as a subject matter expert (SME) for retail banking and digital transformation.</li></ul> 

Requirements 
Requirements<ul><li>
8&ndash;10 years of experience as a Business Analyst in Retail Banking and Digital Banking.
</li><li>Strong understanding of retail banking products: accounts, cards, loans, deposits, payments, remittances.
</li><li>Deep knowledge of digital banking journeys including onboarding, authentication, digital KYC, servicing, and channel enhancements.
</li><li>Experience with core banking systems (T24, Flexcube, Finacle) or digital banking platforms.
</li><li>Familiarity with banking regulations, risk controls, and industry best practices.
</li><li>Experience in digital transformation, process re-engineering, and modernization projects.
</li><li>Proficiency with business analysis tools and MS Office.
</li><li>Hands-on experience with Jira, Confluence, or Azure DevOps.
</li><li>Ability to create BRDs, FRDs, process flows, user stories, and functional specs.
</li><li>Understanding of APIs, integrations, and digital banking architecture (preferred).
</li><li>Strong analytical, communication, and presentation skills.
</li><li>Certifications such as CBAP, PMI-PBA, or Agile certifications are a plus.
</li><li>Experience with Agile methodologies (Scrum, Kanban) is advantageous.
</li></ul>Why Join Us<ul><li>
Work with leading banking clients on high-impact digital transformation initiatives.
</li><li>Exposure to enterprise-level systems, modern digital platforms, and multi-disciplinary project environments.
</li><li>A culture focused on innovation, ownership, and continuous learning.
</li><li>Collaborate with global teams across technology, digital, and architecture domains.
</li><li>Clear pathways for growth in business analysis, solutioning, and digital leadership roles.
</li></ul>Disclaimer 
CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.</div>

Senior Business Analyst

Bank Of Jordan

<div>Responsibilities<ul>
<li>Supervise and manage staff performance, workload distribution, and leave schedules to ensure efficient service delivery.
</li><li>Oversee and manage automation projects related to the Execution System in line with regulatory requirements.
</li><li>Act as liaison between the bank, system vendors, and relevant departments for technical support, enhancements, and system integration.
</li><li>Ensure execution-related banking transactions (e.g., account openings, transfers, checkbooks) comply with regulations and are properly recorded.
</li><li>Monitor and audit customer financial litigation lists to safeguard the bank&rsquo;s rights.
</li><li>Review, implement, and recommend changes based on regulatory instructions (SAMA) and ensure alignment with bank procedures.
</li><li>Test, review, and supervise updates and improvements to systems linked to the Execution System.
</li><li>Ensure timely, accurate, and compliant responses and reports to SAMA.
</li><li>Maintain strong relationships with regulatory authorities.
</li><li>Ensure compliance with service-level agreements on regulatory requirements.
</li><li>Train and guide internal teams and departments to comply with SAMA&rsquo;s instructions and updates.</li> 
</ul> 
 
Requirements 
Skills and Competencies:<ul>
<li>Bachelor&rsquo;s degree in administrative sciences, banking, or a related field.
</li><li>Minimum of 5 years&rsquo; professional experience in the banking sector, with a strong focus on execution.
</li><li>Holder of a specialized professional certification such as CCO or ACAMS, in line with Saudi Central Bank requirements.
</li><li>Full proficiency in English (written and spoken).
</li><li>Strong supervisory and managerial skills.
</li><li>In-depth knowledge of internal and external policies, procedures, and updates governing work.
</li><li>Knowledge of laws and regulatory frameworks governing banking operations.
</li><li>Strong familiarity with Saudi Central Bank (SAMA) instructions, regulations, and financial/banking systems.
</li><li>Knowledge of all banking operations, their legal and technical aspects, and associated risks.
</li><li>Comprehensive understanding of the bank&rsquo;s services and products.
</li><li>Computer literacy and ability to work with applied systems.
</li><li>Ability to plan and organize effectively.
</li><li>Decision-making skills.
</li><li>Analytical and problem-solving abilities.
</li><li>Strong communication and interpersonal skills.
</li><li>Ability to motivate and foster teamwork.
</li><li>Ability to work under pressure.</li></ul></div>

Senior Tanfeeth Officer

The Saudi National Bank - SNB

<div>
 
 To grow Current Account and lending via strengthening the relationship to proactively implement Wessam/Tajer AlAhli program value proposition, acquisition and NPS of daily banking transactions via extraordinary on boarding experience, relevant product offerings, efficient servicing channel and customer recognition, execute the migration of customers to the right servicing program, support driving the quality upgrades to Wessam Gold/Platinum and downgraded customers, carry out all financial transactions for Wessam customers and Tajer AlAhli program directly for customers effectively and timely, in compliance with the bank's rules and customer service principles.
 
 
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Saudi
 </li>
 <li>
 3-5 years relevant experience in Retail Banking especially in selling products to individuals, preferably in affluent segment
 </li>
 </ul>
 
 
 
 
 
 Job Location:
 
 
 
 Across Saudi Arabia
 
</div>

Affluent Relationship Manager - مدير علاقة الوسام

PulseMediaNL (EMEA REGION)

<div>
 We are seeking a Customer Service Representative (Remote) who is passionate about helping customers, solving problems, and delivering high-quality customer experiences in a fully remote environment. This role is ideal for individuals who are detail-oriented, empathetic, tech-savvy, and comfortable communicating across multiple channels.
 
 
 As a Remote Customer Service Representative, you will serve as the primary point of contact for customers, representing the voice of the brand while ensuring customer satisfaction, retention, and loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for handling customer inquiries, resolving issues, and providing accurate information in a timely and professional manner. You will interact with customers via phone, email, live chat, and support tickets, while collaborating with internal teams to improve overall customer experience and operational efficiency.
 
 
 
 Key Responsibilities
 
 
 
 Provide exceptional customer service through inbound and outbound communication
 
 
 Respond to customer inquiries via phone, email, chat, and ticketing systems
 
 
 Resolve customer issues related to products, services, billing, and accounts
 
 
 Maintain a professional, empathetic, and customer-focused communication style
 
 
 Document all customer interactions accurately in CRM systems
 
 
 Meet or exceed customer satisfaction, response time, and quality metrics
 
 
 Escalate complex or unresolved issues to appropriate internal teams
 
 
 Follow company policies, workflows, and customer service best practices
 
 
 Maintain up-to-date knowledge of products, services, and processes
 
 
 Identify recurring issues and opportunities to improve customer experience
 
 
 Collaborate with Customer Success, Sales, Operations, and Product teams
 
 
 
 Required Qualifications
 
 
 
 Previous experience in customer service, customer support, call center, or contact center roles
 
 
 Strong verbal and written communication skills
 
 
 Ability to work independently in a remote, work-from-home environment
 
 
 Excellent problem-solving and conflict resolution skills
 
 
 High level of empathy, patience, and emotional intelligence
 
 
 Comfortable using CRM platforms, help desk software, and communication tools
 
 
 Strong time management, multitasking, and organizational skills
 
 
 Reliable internet connection and a quiet, professional workspace
 
 
 
 Preferred Qualifications
 
 
 
 Experience in remote customer service or work-from-home roles
 
 
 Familiarity with CRM and support tools such as Zendesk, Freshdesk, Salesforce, or Intercom
 
 
 Experience supporting customers in e-commerce, SaaS, fintech, healthcare, or technology industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with performance metrics, KPIs, and SLAs
 
 
 
 What We Offer
 
 
 
 Fully remote work environment
 
 
 
 Competitive Compensation Based On Experience
 
 
 
 Flexible scheduling options, where applicable
 
 
 Paid training and ongoing professional development
 
 
 Career growth opportunities within Customer Support, Customer Experience, and Operations
 
 
 Collaborative, inclusive, and supportive team culture
 
 
 Performance-based incentives and recognition programs
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Calls, Email Support, Chat Support, CRM, Help Desk, Customer Success, Customer Service Jobs,
 
 
 
 How To Apply
 
 
 
 If you are passionate about delivering excellent customer service and are seeking a remote customer support opportunity with growth potential, we encourage you to apply. Join a team that values communication, empathy, and customer satisfaction.
</div>

Customer Service Representative (Remote)

atmaal

<div>
 
 We are looking for Sales Officers to join our team for the Real Estate Financing (Mortgage) product.
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 &middot; Experience in mortgage or real estate financing sales.
 
 
 &middot; Experience in the banking or financial sector.
 
 
 &middot; Minimum 1&ndash;2 years of experience in the same or related field.
 
 
 &middot; Strong communication and customer service skills.
 
 
 &middot; Ability to perform direct sales and achieve sales targets.
 
 
 &middot; Experience in handling and following up on customer data.
 
 
 &middot; Proficiency in Microsoft Office, especially Excel.
 
 
 &middot; Ability to work under pressure and meet KPIs.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 &middot; Contact and communicate with potential customers to promote real estate financing products.
 
 
 &middot; Achieve monthly sales targets for mortgage products.
 
 
 &middot; Manage and follow up on customer applications and data efficiently.
 
 
 &middot; Coordinate with internal departments to complete financing procedures.
 
 
 &middot; Build strong relationships with customers and provide excellent service.
 
 
 &middot; Guide customers through the mortgage application and approval process.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 &middot; Diploma or Bachelor&rsquo;s degree in Business Administration, Finance, or a related field.
 
 
 &middot; Minimum 2 years of experience in mortgage sales, real estate financing, or banking sales.
 
 
 
</div>

Mortgage Sales

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