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airside operations officer

Adani Airport Holdings Ltd

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Executive - Airside Operations is responsible for coordinating and supporting airside activities, ensuring safe and efficient operations. This role is crucial for managing aircraft movements, liaising with pilots and ground crew, and ensuring compliance with safety regulations. Key responsibilities include overseeing ground support equipment, monitoring airside operations, facilitating timely aircraft arrivals and departures, and responding to emergencies.
 
 
 
 Responsibilities
 
 
 
 Aircraft Movement Coordination:
 
 
 Direct aircraft to and from gates, taxiways, and runways, ensuring compliance with air traffic control instructions in case of requirements.
 
 
 Monitor aircraft positions, communicate effectively with pilots and ground crew, and resolve any issues promptly to enhance operational efficiency.
 
 
 
 Ground Support Equipment Management
 
 
 
 Ensure all ground support equipment (GSE) is in good working condition, coordinating regular maintenance schedules.
 
 
 Ensure roadworthiness of GSE, such as tugs, baggage carts, and refuelling trucks, to support aircraft operations and prevent delays.
 
 
 
 Compliance With Safety Regulations
 
 
 
 Conduct regular safety audits, implement safety protocols, and provide training to staff on safety procedures.
 
 
 Monitor airside activities to identify potential hazards, taking corrective actions promptly to maintain a safe operating environment.
 
 
 
 Emergency Response Coordination
 
 
 
 Develop and implement emergency response plans, conduct drills, and ensure effective communication with emergency services.
 
 
 Oversee evacuation procedures and provide support to affected individuals to minimize the impact of emergencies.
 
 
 
 Runway And Taxiway Maintenance
 
 
 
 Coordinate routine inspections, schedule repairs, and manage the removal of debris or hazards from runways and taxiways.
 
 
 Work closely with maintenance teams to ensure all surfaces are well-maintained and meet safety standards for smooth aircraft operations.
 
 
 
 Traffic Management
 
 
 
 Monitor and manage the movement of vehicles and personnel on the airside to ensure safe and efficient operations, minimizing the risk of collisions and ensuring smooth traffic flow.
 
 
 
 Key Stakeholders - Internal
 
 
 
 Duty Manager - Airside Operations
 
 
 Air Traffic Control (ATC)
 
 
 Ground Handling Teams
 
 
 Terminal Operations Team
 
 
 Facilities Team
 
 
 Airport Security
 
 
 Maintenance and Engineering Department
 
 
 Customer Service Teams
 
 
 IT Department
 
 
 Safety and Compliance Department
 
 
 Marketing and Communications Department
 
 
 
 Key Stakeholders - External
 
 
 
 Airlines
 
 
 Regulatory Authorities (e.g., FAA, ICAO)
 
 
 Ground Handling Service Providers
 
 
 ATC
 
 
 Local Emergency Services
 
 
 Passengers
 
 
 Cargo Operators
 
 
 Fuel Suppliers
 
 
 Vendors and Contractors
 
 
 
 Qualifications
 
 
 
 Educational Qualification:
 
 
 Bachelor's degree in aviation management, airport operations, or a related field.
 
 
 
 Certification
 
 
 
 Airport Operations Management Certification
 
 
 Ground Handling Certification
 
 
 
 Work Experience
 
 
 
 3-4 years of experience in airport operations or ground handling.
</div>

Airside Operations Officer

Reliance Industries Limited

<div>
 
 Job Description
 
 
 
 
 Job Role:
 
 Head - Procurement &amp; Contracting
 
 
 
 Job Role ID
 
 
 
 
 SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE
 
 
 
 
 Job Role Variant:
 
 Head - P&amp;C Materials
 
 
 
 Manager Job Position:
 
 Chief Procurement Officer (CPO)
 
 
 
 Job Position ID
 
 
 
 
 Value Stream:
 
 Money, Materials &amp; Compliance
 
 
 
 Job Family:
 
 Procurement &amp; Contracts
 
 
 
 Sub-Job Family:
 
 Procurement &amp; Contracts
 
 
 
 Grade/Level
 
 
 
 
 Location:
 
 
 
 
 SECTION II: PURPOSE OF THE ROLE
 
 
 
 To conceptualise and oversee the overall sourcing strategy for the assigned unit / projects for various direct material /engineering material procurement to aid in production of quality products and contributing ultimately on growth and profitability targets of O2C business
 
 
 
 SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE
 
 
 
 
 Responsibilities
 
 
 
 Functional Planning &amp; Strategy
 
 
 <ul>
 <li>
 Provide inputs in creating the procurement strategy inline with internal guidelines &amp; create Annual Operating Plan (AOP) in consultation with GMS team
 </li>
 <li>
 Oversee end to end execution / implementation of functional plans and track achievement to functional targets/goals as per Annual Operating Plan
 </li>
 <li>
 Collaborate with leadership team to identify new initiatives/ projects and set operational plans that meet these future demands
 </li>
 <li>
 Participate in budgeting cycle &amp; process and provide inputs on budget allocation for own sub-function/ team
 </li>
 <li>
 Oversee deployment of own budget and ensure efficient utilization and minimum variance in target v/s actual
 </li>
 <li>
 Stay abreast of the developments in the domain and identify best practices for in-house implementation
 
 
 </li>
 </ul>
 Procurement Operations
 
 
 <ul>
 <li>
 Achieve the mandated product/spares quality through cost efficient and timely procurement within the budget
 </li>
 <li>
 Collaborate with multiple stakeholders as Business teams, technology teams etc. for implementing cost optimisation/value maximisation opportunities
 </li>
 <li>
 Review exception process against various KPIs and take suitable corrective actions
 </li>
 <li>
 Monitor current inventory levels vis a vis lead time to achieve timely replenishment and maintaining safety stock levels
 </li>
 <li>
 Oversee escalations for timely settlement of supplier related issues, commercial/dispute settlement against claims etc.
 </li>
 <li>
 Provide thought leadership on various developments in GST/tax structure to own team and ensure maximum availment of such prevailing benefits
 </li>
 <li>
 Oversee timely availment of GST credit by own team and intervene for any support needed e.g. relevant documents pending from supplier
 </li>
 <li>
 Review the Master Supplier List (MSL) on a periodic basis and update as per agreed frequency
 </li>
 <li>
 Guide teams to enter into strategic long term contracts with OEMs
 </li>
 <li>
 Facilitate technical services for chemical and catalysts performance enhancement and bring down costs.
 
 
 </li>
 </ul>
 Supplier Management &amp; Development
 
 
 <ul>
 <li>
 Identify potential suppliers for various procurement requirements and ensure adherence to established procedure for supplier evaluation
 </li>
 <li>
 Forge and maintain strong relationship with critical suppliers through frequent connect with their senior leadership team and providing adequate support
 </li>
 <li>
 Review supplier performance inline with their agreed obligations and create improvement plan / provide requisite support as required
 </li>
 <li>
 Communicate feedback on performance to respective suppliers and convey RIL expectations w.r.t performance standards
 
 
 </li>
 </ul>
 Policies, Processes and Procedures
 
 
 <ul>
 <li>
 Create policies, processes, and procedures covering all areas of procurement operations and ensure adherence to relevant procedural / legislative requirements and internal guidelines
 </li>
 <li>
 Promote a culture of innovation and continuous improvement through adapting to changes in standards, changes in the business environment and adoption of leading practices
 </li>
 <li>
 Oversee escalated non-compliance cases and recommend processes to reduce non-compliance
 </li>
 <li>
 Stay abreast of latest developments in technology and provide direction to own team for digital technology adoption and adherence to established guidelines
 
 
 </li>
 </ul>
 Risk Management
 
 
 <ul>
 <li>
 Stay abreast of various risks as geopolitical/supplier/location/currency based risks which could impact critical procurement and develop suitable contingency plans
 </li>
 <li>
 Achieve preparedness of own team to handle unforeseen emergencies such as natural calamities, geopolitical situations etc. to ensure continuity of procurement operations while minimum disruption in plant operations
 </li>
 <li>
 Oversee adherence and compliances towards HSE and RIL guidelines w.r.t all suppliers
 </li>
 <li>
 Oversee the closure of all audit points and ensure agreed actionable are implemented within timelines
 
 
 </li>
 </ul>
 People Management
 
 
 <ul>
 <li>
 Participate in recruitment activities &amp; ensure retention / engagement of own team
 </li>
 <li>
 Set performance objectives of own team, evaluate / appraise team members and provide regular feedback &amp; guidance
 </li>
 <li>
 Guide, mentor and develop own team to take larger and complex responsibilities
 </li>
 <li>
 Evaluate training and development requirements for own team and make recommendations for learning interventions
 
 
 </li>
 </ul>
 
 SECTION IV: SUCCESS METRICS
 
 
 
 <ul>
 <li>
 Timely placement of orders
 </li>
 <li>
 Timely procurement and delivery of materials and services
 </li>
 <li>
 On time payment to suppliers
 </li>
 <li>
 Timely closure of audit points
 </li>
 <li>
 100% compliance to P&amp;C processes, SOPs and systems
 </li>
 <li>
 Training hours for own team
 
 
 </li>
 </ul>
 
 SECTION V: OPERATING NETWORK
 
 
 
 
 Internal:
 
 Manufacturing, Business, EXIM, Logistics, FC&amp;A, Technology, Legal
 
 
 
 External:
 
 Suppliers, Consultants, Freight Forwarders, Shipping Lines
 
 
 
 SECTION VI: KNOWLEDGE AND COMPETENCIES
 
 
 
 
 Education Qualifications
 
 
 
 <ul>
 <li>
 A bachelors degree in Engineering or equivalent preferably in Chemical/Mechanical/Instrumentation/Electrical
 </li>
 <li>
 A masters degree in management or equivalent is preferred
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 25+ overall years of total experience with a minimum 5 7 years in leadership position. Experience in plant O&amp;M/projects is preferred
 
 
 </li>
 </ul>
 
 Functional / Behavioural Competencies Required To Execute The Role
 
 
 
 Functional Competencies
 
 
 <ul>
 <li>
 Knowledge of sourcing and procurement strategies, product and industry
 </li>
 <li>
 Experience in digital sourcing and procurement systems
 </li>
 <li>
 Knowledge of prevalent legislative and regulatory requirements
 </li>
 <li>
 Knowledge of standard contractual terms and conditions
 </li>
 <li>
 Commercial acumen (taxes, duties, trade agreements)
 </li>
 <li>
 Business acumen
 
 
 </li>
 </ul>
 Behavioral Competencies
 
 
 NA
 
 
 
 SECTION VII: CAREER MOVEMENTS
 
 
 
 
 Feeder Roles:
 
 Sr. Team Lead - Materials (for Refinery/Petchem/Polymer/Engineering Material/Project)
 
 
 
 Possible Next Role Movement:
 
 Chief Procurement Officer (CPO)
</div>

JWHA Project Managers & Procurement Engineers

Head - P&C Materials

Neo Wealth and Asset Management

<div>
 
 
 Commodity Operations Manager / Executive
 
 
 
 An experienced Commodity Operations professional to manage end-to-end post-trade and operational processes for commodity market transactions. The role involves trade processing, settlement, reconciliation, compliance, and coordination with exchanges, brokers, and internal teams to ensure smooth and timely execution of
 
 
 commodity trades.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle
 
 end-to-end commodity trade operations
 
 including trade confirmation, settlement, and reconciliation.
 </li>
 <li>
 Ensure timely processing of
 
 F&amp;O, Spot, and Physical Commodity
 
 trades.
 </li>
 <li>
 Coordinate with
 
 brokers, exchanges (MCX/NCDEX), clearing members, and custodians
 
 .
 </li>
 <li>
 Monitor
 
 margin, pay-in/pay-out, and collateral management
 
 .
 </li>
 <li>
 Resolve trade discrepancies, settlement issues, and client queries.
 </li>
 <li>
 Ensure compliance with
 
 exchange regulations, SEBI guidelines, and internal SOPs
 
 .
 </li>
 <li>
 Maintain proper
 
 documentation, reports, and audit trails
 
 .
 </li>
 <li>
 Support
 
 risk management and exposure monitoring
 
 .
 </li>
 <li>
 Assist in
 
 system improvements and process automation
 
 .
 </li>
 <li>
 Liaise with
 
 front office, risk, finance, and compliance teams
 
 for smooth operations.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Strong understanding of
 
 commodity markets, derivatives, and settlement cycles
 
 </li>
 <li>
 Knowledge of
 
 MCX / NCDEX operations
 
 </li>
 <li>
 Experience with
 
 back-office systems, RMS, and OMS
 
 </li>
 <li>
 Familiarity with
 
 margining, collateral, and clearing processes
 
 </li>
 <li>
 Good knowledge of
 
 regulatory and compliance requirements
 
 </li>
 <li>
 Strong
 
 Excel and reporting
 
 skills
 </li>
 <li>
 Excellent coordination and communication skills
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Graduate / Postgraduate in
 
 Commerce, Finance, Economics, or related field
 
 </li>
 <li>
 5&ndash;7 years of relevant experience in
 
 Commodity Operations / Broking / Trading Firm
 
 </li>
 </ul>
 <li>
 </li>
 
 
 Preferred Experience
 
 
 <ul>
 <li>
 Experience in
 
 clearing &amp; settlement operations
 
 </li>
 <li>
 Handling
 
 audits, inspections, and regulatory reporting
 
 </li>
 <li>
 Exposure to
 
 process improvement or automation projects
 
 </li>
 </ul>
 
 
</div>

Commodity Operations

Emeritus

<div>
 
 
 About the University
 
 
 
 Founded more than five centuries ago, the University of Aberdeen is a leading research institution that drives innovation and prepares students for future careers. It is ranked 2nd in Scotland and 12th in the UK in the 2025 Guardian University Guide, and is listed among the top 250 universities worldwide in the 2025 QS and Times Higher Education rankings.
 
 
 The University of Aberdeen will open its Mumbai campus in Powai in September 2026. At launch, it will offer six programmes: four-year undergraduate degrees in Computing, Data Science, Economics, and Business Management, along with one-year master&rsquo;s degrees in Artificial Intelligence and Business Administration.
 
 
 
 
 
 Position Overview
 
 
 
 
 
 The Associate Director Campus Operations will be responsible for the overall management of campus operations at the University of Aberdeen, Mumbai. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. The Director will also lead on Health &amp; Safety, Sustainability, Infrastructure planning, Crisis Management and People &amp; Vendor Management.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 A. Campus Operations Management
 
 
 <ul>
 <li>
 Oversee day-to-day campus operations, ensuring seamless functioning of all support departments.
 </li>
 <li>
 Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance.
 </li>
 <li>
 Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities.
 </li>
 <li>
 Supervise operational staff and outsourced agencies.
 </li>
 </ul>
 
 
 
 
 
 B. Facility and Infrastructure Management
 
 
 <ul>
 <li>
 Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities.
 </li>
 <li>
 Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities.
 </li>
 <li>
 Coordinate with vendors and contractors for facility management and service delivery.
 </li>
 <li>
 Oversee
 
 statutory compliance
 
 (fire safety, building codes, environmental standards, pollution control, etc.).
 </li>
 <li>
 Liaise with local authorities, ensure
 
 licenses and certifications
 
 are up to date.
 </li>
 </ul>
 
 
 C. IT and Technical Operations
 
 
 <ul>
 <li>
 Supervise campus IT infrastructure, including network systems, data security, and digital learning support.
 </li>
 </ul>
 
 
 D. Security and Safety
 
 
 <ul>
 <li>
 Manage campus security operations, including personnel deployment, surveillance, and access control.
 </li>
 <li>
 Develop and monitor safety protocols, including emergency response and disaster preparedness.
 </li>
 <li>
 Ensure robust security systems for students, staff, and visitors.
 </li>
 </ul>
 
 
 E. Transportation, Food &amp; Hostels
 
 
 <ul>
 <li>
 Oversee transport operations for students, faculty, and staff, ensuring safety and reliability.
 </li>
 <li>
 Supervise food services to ensure quality, hygiene, and cost-effectiveness.
 </li>
 <li>
 Manage hostel operations, ensuring comfort, discipline, and well-being of residents.
 </li>
 </ul>
 
 
 F. Landscaping &amp; Environment
 
 
 <ul>
 <li>
 Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives.
 </li>
 <li>
 Promote environmentally responsible practices in all campus operations.
 </li>
 </ul>
 
 
 G. Budgeting and Compliance
 
 
 <ul>
 <li>
 Prepare and manage the annual operations budget for all functional areas.
 </li>
 <li>
 Ensure compliance with all statutory, regulatory, and safety standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Management, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 7 to 12
 
 years of experience
 
 in operations or facilities management, preferably in education, corporate, or defense establishments.
 </li>
 <li>
 Education Industry Experience
 
 Mandatory
 
 </li>
 <li>
 
 Candidates from defense services background
 
 are
 
 strongly encouraged to apply.
 
 </li>
 <li>
 Proven ability to lead multidisciplinary teams and manage complex operational environments.
 </li>
 <li>
 Strong vendor management, negotiation, and project management skills.
 </li>
 <li>
 Excellent interpersonal, communication, and problem-solving abilities.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Leadership, discipline, and strategic thinking
 </li>
 <li>
 Operational excellence and attention to detail
 </li>
 <li>
 Crisis management and decision-making
 </li>
 <li>
 Stakeholder coordination and service orientation
 </li>
 <li>
 Strong organizational and administrative acumen
 </li>
 </ul>
 
 
 
 
 
 Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 
 In press:
 
 
 <ul>
 <li>
 https://www.insidehighered.com/blogs/learning-innovation/why-chan-zuckerberg-backed-113-million-inv&hellip;
 </li>
 <li>
 https://techcrunch.com/2020/08/31/chan-zuckerberg-initiative-backs-indian-education-startup-eruditu&hellip;
 </li>
 </ul>
 
 
</div>

Director - Campus Operations - University of Aberdeen, Mumbai

<div>
 
 
 Purpose/Objective
 
 
 
 
 
 
 Operations Lead - Ground Transport Business is responsible for enhancing revenue, optimizing local operations, ensuring compliance, and service quality, analysing financial performance, setting revenue targets, and ensuring that the ground transport services contribute positively to the overall financial health of the organization. It also focuses on the day-to-day management and operational excellence of ground transport services.
 
 
 
 
 
 
 Key Responsibilities of Role
 
 
 
 
 
 
 
 Maximize Revenue Generation:
 
 
 
 Plan and execute strategic plans to maximize revenue from ground transportation services, including parking, car rentals, taxi services, ride-sharing partnerships, and shuttle operations. Identify and explore new business opportunities, such as dynamic pricing models, premium services, and loyalty programs, to enhance revenue streams.
 
 
 Collaborate with marketing and sales teams to promote ground transportation offerings and optimize pricing strategies based on demand patterns and competitive analysis.
 
 
 
 Manage Ground Transport Operations:
 
 
 
 Support optimization of ground transport services through best practices and continuous improvement initiatives.
 
 
 Implement innovative solutions to enhance service quality and efficiency, ensuring reliable ground transport operations.
 
 
 
 Safety and Compliance:
 
 
 
 Ensure compliance with safety regulations and industry standards at their asset to maintain operational integrity.
 
 
 Conduct safety audits and training sessions regularly to ensure adherence to safety protocols and procedures.
 
 
 
 Stakeholder Management:
 
 
 
 Liaise with clients, partners, and contractors to resolve operational issues effectively and maintain service quality.
 
 
 Build relationships with unions, regulatory bodies and local authorities to ensure compliance and smooth operations.
 
 
 
 Team Leadership and Development:
 
 
 
 Encourage team collaboration and accountability, fostering a culture of continuous improvement to meet organizational goals effectively.
 
 
 Mentor and coach team members, identifying high-potential individuals and developing them into future leaders through focused development plans.
 
 
 
 Risk Management and Incident Response:
 
 
 
 Create comprehensive risk management plans to identify, assess, and mitigate potential risks to the organization.
 
 
 Develop and maintain an incident response plan to address and manage incidents promptly and effectively.
 
 
 
 
 
 
 Key Stakeholders - Internal:
 
 
 <ul>
 <li>
 Head - Ground Transport Business
 </li>
 <li>
 Airport Operations
 </li>
 <li>
 Customer Service
 </li>
 <li>
 Engineering
 </li>
 <li>
 HR department
 </li>
 <li>
 Finance department
 </li>
 <li>
 Security
 </li>
 <li>
 IT
 </li>
 </ul>
 
 
 Key Stakeholders - External:
 
 
 <ul>
 <li>
 Compliance authorities
 </li>
 <li>
 Third party agencies
 </li>
 <li>
 Contractors
 </li>
 <li>
 Unions
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 
 
 
 
 Education Qualification:
 
 <ul>
 <li>
 Bachelor&rsquo;s in Business Administration, Transport Management, or related field.
 </li>
 <li>
 Preferred: Master&rsquo;s in Business Administration (MBA).
 </li>
 <li>
 Work Experience:
 </li>
 <li>
 10+ years in transport or logistics management in aviation / hospitality sector
 </li>
 </ul>
</div>

Manager - Ground Transport Business

<div>
 
 About Business
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 Adani Group
 
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 
 
 
 Adani Airports Holding Limited
 
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 
 
 
 Job Purpose:
 
 Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
 
 
 
 Responsibilities
 
 
 
 
 Terminal Operations Shift Management:
 
 
 
 <ul>
 <li>
 Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures &amp; coordinates with other departments for efficient operations.
 </li>
 <li>
 Manages staff schedules and assignments to optimize resource utilization.
 
 
 </li>
 </ul>
 
 Lounge Management And Customer Service
 
 
 
 <ul>
 <li>
 Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly &amp; builds positive relationships with passengers to enhance the overall airport experience.
 </li>
 <li>
 Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
 
 
 </li>
 </ul>
 
 Trolley Operations And Asset Management
 
 
 
 <ul>
 <li>
 Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
 </li>
 <li>
 Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
 
 
 </li>
 </ul>
 
 Golf Cart And Inter Terminal Coach Operations
 
 
 
 <ul>
 <li>
 Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
 </li>
 <li>
 Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
 
 
 </li>
 </ul>
 
 Staff Supervision
 
 
 
 <ul>
 <li>
 Provides leadership and guidance to the terminal operations team during the shift &amp; monitors staff performance and addresses issues promptly.
 </li>
 <li>
 Ensures adherence to operational procedures and standards among staff members.
 
 
 </li>
 </ul>
 
 Vendor Management
 
 
 
 <ul>
 <li>
 Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal
 </li>
 <li>
 Monitor vendor performance and address any discrepancies to maintain operational standards.
 
 
 </li>
 </ul>
 
 Problem Solving
 
 
 
 <ul>
 <li>
 Identifies and resolves operational issues and challenges that arise during the shift &amp; implements immediate solutions to minimize disruptions.
 </li>
 <li>
 Collaborates with other departments to address complex issues and find effective solutions.
 
 
 </li>
 </ul>
 
 Emergency Response Management
 
 
 
 <ul>
 <li>
 Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
 </li>
 <li>
 Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
 
 
 </li>
 </ul>
 
 Special Events And VVIP Movements
 
 
 
 <ul>
 <li>
 Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
 </li>
 <li>
 Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
 
 
 </li>
 </ul>
 
 Safety And Security Compliance
 
 
 
 <ul>
 <li>
 Ensures compliance with safety and security regulations and procedures during the shift &amp; conducts safety checks and responds to incidents.
 </li>
 <li>
 Coordinates with security personnel to address security concerns and maintain a safe environment.
 
 
 </li>
 </ul>
 
 Operational Efficiency
 
 
 
 <ul>
 <li>
 Optimizes resource utilization during the shift to maximize efficiency and minimize costs &amp; implements process improvements to enhance operational performance.
 </li>
 <li>
 Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Shift wise coordination will all regulatory agencies, airlines and ground handlers.
 
 
 </li>
 </ul>
 
 Team Leadership and Development
 
 
 
 <ul>
 <li>
 Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
 </li>
 <li>
 Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
 
 
 </li>
 </ul>
 
 Key Stakeholders - Internal
 
 
 
 Lead - Terminal Operations
 
 
 Facilities Department
 
 
 Ground Handling Supervisor
 
 
 Security Supervisor
 
 
 IT Department
 
 
 HR Department
 
 
 Finance Department
 
 
 Quality Assurance
 
 
 Customer Service
 
 
 
 Key Stakeholders - External
 
 
 
 Airlines
 
 
 MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
 
 
 Ground Handling Agencies
 
 
 Retail and Food Outlets
 
 
 Government Regulatory Bodies
 
 
 Airport Authority of India (AAI)
 
 
 Travel Agents
 
 
 Car Rental Services
 
 
 Security Agencies
 
 
 
 Qualifications
 
 
 
 Educational Qualifications:
 
 
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 
 
 
 Work Experience
 
 
 
 Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>

Duty Terminal Manager GA Terminal

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