financial analyst, capital markets Jobs in Los Angeles

financial analyst, capital markets

senior financial analyst Jobs in Los Angeles

senior financial analyst

analyst

Hines

<div>Overview:
<div>
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company&rsquo;s esteemed annual list of the World&rsquo;s Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report&rsquo;s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.</div>
Responsibilities:
<div>
As an Analyst with Hines, you will assist senior management with all aspects of the real estate development lifecycle, including market research, financial underwriting, investment memo, debt / equity book creation, design and feasibility analysis of potential acquisition opportunities, project management work on active developments. Responsibilities include, but are not limited to:</div><div></div><ul><li><div><br>
Perform financial analysis of acquisitions and development opportunities via financial modeling, analysis of cash flows, and application of valuation methods using a combination of Argus and Excel software.</div></li><li><div>
Assist with due diligence process associated with acquisitions by performing document control, reading lease abstracts, verifying projections, or other duties as assigned.</div></li><li><div>
Reviewing leases &amp; property financial statements or determining feasibility of proposed capital projects.</div></li><li><div>
Perform market research and analyze business proposals to support leasing strategies and decisions as well as the underwriting of acquisition and development opportunities.</div></li><li><div>
Source, maintain, and update sales and lease comparable databases.</div></li><li><div>
Prepare presentation materials and proposals with responsibility for written and graphic requirements.</div></li><li><div>
Participate in the management of development projects including feasibility analysis, entitlement processes, financing, design, contracting, and construction management.</div></li></ul>
Qualifications:
<div>
Minimum Requirements include:</div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree from an accredited institution.</li><li>
Two or more years related experience in real estate or in a financial analysis role.</li><li>
Demonstrate proficiency in Microsoft Office software with intermediate to advanced Excel and PowerPoint skills.</li><li>
Aptitude to become proficient in Argus real estate modeling software essential. Prior experience with Argus is a positive.</li><li>
Analyze real estate and industry trends from a strategic point of view; Analyze and interpret various types of data in order to draw conclusions and solve problems.</li><li>
Perform numerical and financial calculations and analysis.</li><li>
Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.</li><li>
Possess excellent interpersonal skills.</li><li>
Think creatively and contribute to project success.</li><li>
Successfully manage a variety of tasks within a tight time schedule.</li><li>
Demonstrate strong initiative and ability to work independently with minimal oversight.</li><li>
Interact with employees, visitors, and business partners with poise and diplomacy.</li><li>
Ability to handle very stressful, high pressured atmosphere.</li><li>
Establish and maintain a cooperative working atmosphere among staff.</li><li>
Ability to leverage technology and internet to perform all job functions at the highest level.</li><li>
Work indoors approximately 95% of the time and outdoors 5% of the time.</li><li>
Ability to withstand long working hours, which are frequently necessary.</li><li>
Compensation: $97,300 - $111,900</li></ul>
Closing:
<div>
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion&sup1; of assets across such property types as living, office, retail, mixed-use, logistics and life science projects &ndash; all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.</div><div></div><div><br>
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.</div><div></div><div><br>
Hines is proud to be named to Fast Company&rsquo;s prestigious annual list of the World&rsquo;s Most Innovative Companies for 2024. &sup1;Includes both the global Hines organization and RIA AUM as of December 31, 2023.</div><div></div><div><i><br>
We are an equal opportunity employer and support workforce diversity.</i></div><div><i><br>
No calls or emails from third parties at this time please.</i></div></div>

Analyst

Hudson Pacific Properties

<div><p>Our story is simple: we&rsquo;re a real estate company focused on epicenters of innovation for media and tech. That was our Chairman and CEO Victor Coleman&rsquo;s vision when he founded the company in 2006. He began building a seasoned team, purchased two Hollywood studio lots, and dramatically expanded our California office footprint by taking the company public in 2010.</p><p>
Today, from our Los Angeles headquarters, to Silicon Valley, to San Francisco, to Seattle, to Vancouver and beyond, we own, transform, build and operate marquee office and studio properties. Fortune 500, premier growth companies and groundbreaking start-ups, with an emphasis on those in the media and tech industries, call these properties home. Our expertise and our industry relationships enable us to access markets and assets ahead of the curve. We concentrate on where the talent is and wants to be&mdash;just like our tenants and clients. We work closely with them to find and create the perfect environment, and to provide the services that enable their employees to thrive.</p><p>
We build, we create value and we&rsquo;re always looking towards what&rsquo;s next.</p><p>
We are seeking a <b>Senior Financial Analyst </b>to perform financial and operational analyses and assist with forecasting and analytical support for various projects within our company's portfolio. As an integral member of the Financial Planning &amp; Analysis corporate team, the candidate will collaborate with the Accounting and Property Operations departments to manage projects in a timely and efficient manner.
</p><p></p><p><b>What You'll Do</b></p><ul><li><p>
Maintain financial models using Excel and Argus software for financial analysis of properties, debt transactions, equity raises, and other structured finance transactions.</p></li><li><p>
Review and update all Argus files for assigned regions for budgets and lease activities.
</p></li><li><p>Maintain corporate earnings model.</p></li><li><p>
Track and document leasing activities across assigned properties.</p></li><li><p>
Create and complete corporate forecasts and budgets, identifying trends and variance drivers.</p></li><li><p>
Assist in preparing corporate presentations, responding to queries from the investor community, executives, and other general portfolio management analyses and activities.
</p></li><li><p>Assist in rolling out all web filings and publishing documents (10Q, supplemental script, press releases, etc.)</p></li><li><p>
Coordinate and gather information from various departments in the Company (primarily accounting, operations, investor relations, and investments) for use in financial projections and data analysis, reviewing financial reports, and help prepare for Board meetings.
</p></li><li><p>Support the annual budget process and help prepare budget presentations to the Board of Directors and executive team.</p></li><li><p>
Assist in preparing all Quarterly files, including various analyses on all properties such as budget to actual, YTD, and current versus prior quarters, etc.
</p></li><li><p>Miscellaneous duties as assigned.</p></li></ul><p></p><p><b>
What You'll Need</b></p><ul><li><p>
Bachelor&rsquo;s degree in Accounting, Finance, Economics, or other related field</p></li><li><p>
4-6 years of experience in financial analysis, real estate analysis, or asset/portfolio management roles
</p></li><li><p>Excellent computer skills</p></li><li><p>
Advanced knowledge of Microsoft Excel (i.e., VLOOKUP, XLOOKUP, Pivot Tables, SUMIF, SUMPRODUCT)</p></li><li><p>
Knowledge of Real Estate Modeling (e.g. Argus)</p></li><li><p>
Knowledge of Real Estate Accounting Software (e.g. Yardi)</p></li><li><p>
Good communication and presentation skills
</p></li><li><p>Strong initiative and ability to manage multiple projects in a timely and accurate manner</p></li><li><p>
Detail-oriented with strong organizational and analytical skills</p></li><li><p>
Focused with a polished and professional demeanor</p></li></ul><p></p><p><b>
What Will Get You Noticed</b></p><ul><li><p>
Must be self-directed, resourceful, proactive, and motivated in performing and excelling in responsibilities.</p></li><li><p>
Highly organized, efficient, and attentive to detail, with excellent follow-up skills
</p></li></ul><p></p><p><b>Please note, this position will be 5 days on-site, located in Brentwood, Los Angeles.
</b></p><p></p><p>Hudson Pacific Properties is proud to be an Equal Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, national origin, age, disability, medical condition, marital status, sexual orientation, genetic information, protected veteran status, or any other basis protected by applicable law, including federal, state, and local fair chance laws.</p><p>
If you require a reasonable accommodation during the application or hiring process, please notify us at talent@hudsonppi.com so we can support you throughout the recruitment experience.</p><p>
Compensation Range: $112K - $127K</p></div>

Senior Financial Analyst

Heluna Health

<div><p><b>SUMMARY</b></p>
<p>
The Los Angeles County Department of Public Health (DPH) Division of Maternal, Child, and Adolescent Health (MCAH) is seeking a <b>Management </b><b>Analyst</b> for the Perinatal Innovation Unit (PIU)<b>.</b> This position will report to the PIU Health Program Analyst II/III and will assist with ensuring the quality and accuracy of enrollment, data collection, and payment processes for the African American Infant Maternal Mortality Prevention Initiative (AAIMM) Doula Program and pilot doula programs.</p>
<p>
This is a full time, benefitted position. Employment is provided by Heluna Health.</p>
<p><b>
The pay rate for this position is $35.76</b></p>
<p><b>
This position is temporarily funded through June 30, 2026.</b></p><br>
<p></p>
<p><b>
ESSENTIAL FUNCTIONS</b></p>
<ul>
<li>Lead client enrollment, including prospective client calls, doula matching, and intake tracking.</li>
<li>Track client insurance status, assure proper documentation for Medi-Cal reimbursement, and identify billing challenges.</li>
<li>Ensure timely and accurate submission of doula activity logs, doula invoices, and client data forms.</li>
<li>Complete client level data entry for core AAIMM Doula Program and extension alongside team of analysts.</li>
<li>Coordinate the provision of incentives to clients and other procurement processes.</li>
<li>Attend all required Perinatal Innovation Unit team meetings and trainings.</li>
</ul>
<p><b>NON-ESSENTIAL FUNCTIONS</b></p>
<ul>
<li>Attend optional staff trainings and events.</li>
<li>Other duties as assigned.</li>
</ul>
<p><b>JOB QUALIFICATIONS</b></p>
<ul>
<li>Working knowledge of racial equity and perinatal health, including the social determinants of health.</li>
<li>Two years of experience performing basic to routine analytical assignments that involved researching, analyzing, and synthesizing data, as well as recommending solutions to problems related to administrative or program support functional areas.</li>
<li>Excellent phone etiquette and professionalism, and comfort speaking to community members, pregnant persons and families.</li>
<li>Strong knowledge of Microsoft Access and Excel for case management and data</li>
<li>Familiarity with doula scope of work and Medi-Cal billing a plus.</li></ul><br>
<p></p>
<p><b>
Education/Experience
</b></p><ul><li>Bachelors degree required; Masters in Public Health preferred</li>
</ul>
<p><b>Certificates/Licenses/Clearances</b></p>
<ul>
<li>A valid California Class C driver&rsquo;s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.</li>
<li>Successful clearance of LA County Live Scan required.</li></ul><br>
<p></p>
<p><b>
PHYSICAL DEMANDS</b></p>
<p><b>
Stand:</b> Frequently</p>
<p><b>
Walk: </b>Frequently</p>
<p><b>
Sit:</b> Frequently</p>
<p><b>
Handling / Fingeri</b>ng: Frequently</p>
<p><b>
Reach Outward:</b> Occasionally</p>
<p><b>
Reach Above Shoulder:</b> Occasionally</p>
<p><b>
Climb, Crawl, Kneel, Bend:</b> Occasionally</p>
<p><b>
Lift / Carry:</b> Occasionally - Up to 10 lbs</p>
<p><b>
Push/Pull:</b> Occasionally - Up to 10 lbs</p>
<p><b>
See:</b> Constantly</p>
<p><b>
Taste/ Smell:</b> Not Applicable</p><br>
<p></p>
<p><b>
Not Applicable =</b> Not required for essential functions</p>
<p><b>
Occasionally =</b> (0 - 2 hrs/day)</p>
<p><b>
Frequently =</b> (2 - 5 hrs/day)</p>
<p><b>
Constantly = </b>(5+ hrs/day)</p><br>
<p></p>
<p><b>
WORK ENVIRONMENT</b></p>
<p>
Hybrid position (2-3 in-office days and 2-3 telework days, pending supervisor approval).</p><br>
<p></p>
<p><b>
APPLICATION PROCEDURES</b></p>
<p>
Interested candidates should submit a resume and cover letter for consideration.</p><br>
<p></p>
<p><b>
EEOC STATEMENT</b></p>
<p>
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.</p></div>

Management Analyst (MCAH) (PIU)

Cushman & Wakefield

<div><p><b>Job Title</b></p>
Financial Analyst, Capital Markets<p></p><p><b>
Job Description Summary</b></p>
The Capital Markets Financial Analyst (&ldquo;CMFA&rdquo;) will support transactions generated by Cushman &amp; Wakefield&rsquo;s Investment Sales brokerage services across multiple product types, with a concentration in office valuation analyses. Analysts will perform financial analysis activities of pricing, Excel valuation model creation, Argus Enterprise model creation and auditing, lease abstraction, due diligence collection and review, and will be responsible for translating analysis findings into high-level summaries for our Capital Market brokers. The ideal candidate will be based in Los Angeles, and available to work on-site in a local Cushman &amp; Wakefield office. Team members may be expected to travel and work outside normal operating hours depending on the product type and markets they service and to meet project deadlines.<p><b>
Job Description</b></p><p><b>
Essential Duties</b></p><ul><li>
Lead the execution of more complex financial analysis/modeling requests</li><li>
Analyze and evaluate property rent rolls and operating statements of properties being considered for sale to determine feasibility and valuation</li><li>
Prepare pro forma statements, discounted cash flow analyses, and Excel-based financial models with consideration of market conditions (both current and historical)
</li><li>Conduct audits of existing financial models for accuracy of model inputs and validity of assumptions, identifying data gaps
</li><li>Review and summarize tenant leases and articulate issues/concerns in a clear and effective manner</li><li>
Conduct market research to analyze property and market conditions and synthesize findings in a clear and concise manner
</li><li>Assist in collecting and evaluating required due diligence for sales transactions, proactively identifying and communicating necessary inquiries to clients to ensure accurate analyses and required information is provided in a timely and effective manner</li><li>
Demonstrate ability to communicate analysis findings in a clear, compelling manner, answering clarifying questions, and making timely, accurate revisions in final work product materials</li><li>
Develop high-level analysis summaries by identifying transaction considerations (strengths/weaknesses), trends, outliers, and logical inconsistencies
</li><li>Assist in the preparation of final marketing materials and underwriting for sales transactions</li><li>
Performs quality control reviews, ensuring work product is thorough, complete, and meets scope of work requirements, and identifying common themes for continuous development and actioning next steps to lead further training</li><li>
Assists in training and development of other analysts, which may include development of training resource tools and material</li><li>
Supports process improvement and automation initiatives through communicating improvement opportunities and suggesting potential solutions, and participating in related project task teams and user acceptance testing groups, as needed</li><li>
Track and develop working knowledge of real estate fundamentals and industry trends</li><li>
Performs other related duties as required or requested</li></ul><p></p><p><b>
Other Requirements &amp; Administrative Duties</b></p><ul><li>
Bachelor&rsquo;s Degree (Business, Finance, Real Estate, etc.) preferred
</li><li>Combination of education without a degree and corporate work experience may be considered</li><li>
1 to 3 years of commercial real estate financial analysis and cash flow modeling experience; Capital Markets experience a plus
</li><li>Extensive experience with Argus Enterprise and other discounted cash flow tools required</li><li>
Strong knowledge of real estate financial concepts and cash flow underwriting fundamentals</li><li>
Highly proficient in Microsoft Office Suite, especially in Microsoft Excel</li><li>
Passion for client delivery, with strong emphasis on producing high-quality work, meeting deadlines, and motivated to exceed expectations</li><li>
Exhibits critical thinking and strong analytical skills with high attention to detail and accuracy</li><li>
Demonstrates strong time management and organization skills
</li><li>Takes charge and is proactive in all aspects of role</li><li>
Growth oriented mindset, desire to learn more and shares knowledge to help others succeed</li><li>
Ability to balance and prioritize multiple priorities in a high-volume, fast-paced environment, navigating challenges with a positive and solution-oriented mindset</li></ul><br>
<p></p>
Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.<br>
<p></p>
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications.<br>
<p></p>
The company will not pay less than minimum wage for this role.<br>
<p></p>
The compensation for the position is: $ 93,500.00 - $110,000.00<p></p>
Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.<p></p><p>
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at <b>1-888-365-5406</b> or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.</p><p></p>
INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Financial Analyst, Capital Markets

Kirkland & Ellis

<div><p><b>About Kirkland &amp; Ellis</b>
</p><p>At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.</p><p><b>
What You&rsquo;ll Do</b>
</p><div>Are you energized by solving complex data challenges and delivering high-quality technical solutions that drive litigation success? As a Litigation &amp; Practice Technology (LPT) Senior Analyst at Kirkland &amp; Ellis, you&rsquo;ll play a critical role in supporting case teams through hands-on management of data, databases, document productions, and advanced litigation technology tools.<br>
Working closely with LPT Project Managers and firm leadership, you&rsquo;ll help ensure the secure, efficient, and accurate handling of client data across all phases of discovery and litigation support. This role offers a chance to apply your expertise in eDiscovery tools, analytics, and process improvement within a fast-paced, collaborative environment that values precision, problem-solving, and innovation.<br>
Based on firm need and individual interest, qualified Senior Analysts may eventually have an opportunity to transition into a Data Scientist role focused on data analysis and AI engineering for client engagements.<br>
This position may occasionally require travel and after-hours support to meet client or project needs.<br>
<br>
<ul><li>Data &amp; Database Management: Process, convert, and manage electronically stored information (ESI) in accordance with case-specific requirements.</li><li>Technical Execution: Create, configure, and administer Relativity workspaces, Brainspace environments, and other eDiscovery applications.</li><li>Quality &amp; Compliance: Conduct quality control checks on data processing and production deliverables to ensure accuracy, consistency, and compliance with project specifications.</li><li>Production Support: Generate custom load files, metadata, native files, and text files; ensure proper optical character recognition (OCR), redaction, and production formatting.</li><li>Troubleshooting &amp; Support: Resolve complex data loading and application issues, providing timely, hands-on technical support to case teams.</li><li>Analytics &amp; Reporting: Utilize analytics tools such as Relativity Analytics and Brainspace to support deduplication, email threading, privilege review, and predictive modeling.</li><li>Collaboration &amp; Communication: Partner with Project Managers, Operations, and case teams to meet deadlines, manage deliverables, and maintain clear communication across offices.</li><li>Process Improvement: Contribute to documentation, training materials, and process refinement initiatives that advance departmental efficiency.</li><li>Training &amp; Knowledge Sharing: Deliver training sessions for case teams and provide briefings to department leadership as requested.</li></ul><br>
</div><p><b>What You&rsquo;ll Bring</b>
</p><ul><li>Education: Bachelor&rsquo;s degree preferred; an associate degree combined with relevant experience will be considered.</li><li>Experience: Minimum of 6 years (preferred) in legal technology or eDiscovery support, ideally within an Am Law 100 firm or equivalent service provider.</li><li>Technical Expertise: At least 3 years of hands-on experience with leading eDiscovery platforms (e.g., Relativity, Reveal), including database setup, search design, and workflow configuration.</li><li>Production &amp; Processing Skills: Strong knowledge of eDiscovery processing tools (Relativity, Nuix, LAW) and demonstrated experience in creating complex document productions.</li><li>Analytics Proficiency: Minimum of 1 year using analytics tools (e.g., Relativity Analytics, Brainspace, NexLP) for machine learning&ndash;based review and quality control.</li><li>Programming &amp; Scripting: Working knowledge of SQL, Python, and scripting languages to convert and analyze data effectively.</li><li>Communication &amp; Problem-Solving: Ability to convey technical concepts clearly, respond effectively to stakeholder needs, and identify solutions under tight timelines.</li><li>Project Management: Proven ability to manage multiple priorities simultaneously with a high degree of accuracy and professionalism.</li><li>Certifications: Relativity Certified Administrator (RCA) required; Brainspace Analyst Certification preferred.</li><li>Adaptability: A proactive, &ldquo;can-do&rdquo; mindset with the flexibility to handle changing priorities and evolving technologies.</li></ul><br>
<p><b>Compensation</b>
</p><p>The base salary range below represents the low and high end of the salary range for this position in each of the below locations. This range may differ based on your geographic location and cost of living considerations. At Kirkland &amp; Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.</p><p>
Compensation Range:</p><p>
Chicago: $133,000 - $183,000</p><p>
Los Angeles: $133,000 - $200,000</p><p>
New York: $133,000 - $200,000</p><p>
Washington D.C.: $133,000 - $200,000</p><p>
Bay Area: $133,000 - $208,000</p><p><b>
How to Apply</b>
</p><p>Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;</p><p><i>
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.</i></p><p>
</p><p><b>Equal Employment Opportunity</b>
</p><p>All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Hybrid #LI-LC1</p></div>

Litigation & Practice Technology Senior Analyst

Scribd, Inc.

<div>
 Scribd, Inc. is on a mission to advance human understanding. Our four products &mdash; Scribd&reg;, Slideshare&reg;, Everand&trade;, and Fable &mdash; help billions of people across the globe move beyond access and into insight, application, and expertise.
 <br/>
 <br/>
 <strong>
  Culture at Scribd, Inc.
  <br/>
  <br/>
 </strong>
 We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.
 <br/>
 <br/>
 We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location.
 <br/>
 <br/>
 So what are we looking for in new team members? At Scribd, Inc., we hire for &ldquo;GRIT.&rdquo; Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude.
 <br/>
 <br/>
 This posting reflects an approved, open position within the organization.
 <br/>
 <br/>
 <strong>
  About The Role &amp; Team
  <br/>
  <br/>
 </strong>
 As a Senior Customer Operations Data Analyst, you will play a pivotal role in analyzing support data (primarily through tickets and user feedback) to understand issues and insights, enhance decision-making, and improve the overall user experience. You will work closely with cross-functional teams to uncover root causes of customer support challenges and opportunities. The ideal candidate is a self-starter who thrives in fast-paced and ever-changing environments. You should be a passionate advocate for improving the customer journey through data-driven insights.
 <br/>
 <br/>
 As Scribd&rsquo;s first formal analytics hire for the Customer Support team, this is a unique opportunity to shape and drive the analytics function within the department. You will be responsible for gathering, synthesizing, and improving insights across all functions of Customer Support. This includes collaborating with and mentoring peers, as well as hands-on work to collect and analyze data related to key metrics such as Service Level Agreements (SLAs), Quality Assurance (QA), contact rate, customer support satisfaction, refunds, churn, and cost-to-support. You will play a pivotal role in ensuring that data-driven insights are used to enhance decision-making and improve the overall user experience.
 <br/>
 <br/>
 <strong>
  Key Attributes For Success
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer-centric mindset with strong advocacy for customer needs
  </li>
  <li>
   Entrepreneurial, proactive approach to problem-solving
  </li>
  <li>
   Ability to thrive in a dynamic and fast-paced environment
  </li>
  <li>
   Understands how to leverage the latest technologies, including AI, to enhance customer support operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Data Collection, Synthesis, and Analysis: Gather, analyze, and interpret data to provide insights on customer support data and trends. Create pipelines for the collection and processing of new data from customer support sources.
  </li>
  <li>
   Reporting &amp; Insights: Create comprehensive reports in Databricks, Looker, Google Sheets, Zendesk, and/or similar tools to monitor key metrics.
  </li>
  <li>
   Performance Metrics: Evaluate the effectiveness and performance of Customer Support goals, initiatives, and projects. Conduct in-depth analyses of performance, measuring KPIs such as service level achievement, customer effort &amp; satisfaction, and user retention.
  </li>
  <li>
   Customer Insights: Analyze customer feedback and behavior patterns in response to product changes and on an ongoing basis.
  </li>
  <li>
   Forecasting: Forecast contact volumes and capacity needs.
  </li>
  <li>
   Roadmapping: Collaboratively manage the Customer Support&rsquo;s data analysis roadmap with leadership.
  </li>
  <li>
   Collaboration: Work cross-functionally with stakeholders across Customer Support, Data &amp; Analytics, Product, Engineering, and User Research.
  </li>
  <li>
   Leveraging Technology: Use AI and BI to enhance customer support operations and increase efficiency. Develop and maintain dashboards and reports and own communication of critical marketing metrics and campaign performance to team leads and executive stakeholders.
  </li>
  <li>
   Process Improvement: Provide actionable insights to stakeholders through data analysis, and identify opportunities for improvements operational efficiency. Stay informed about the latest Customer Support trends, analytics tools, and methodologies to continuously improve performance and methodologies.
  </li>
  <li>
   Project Support: Understand, document, and communicate business requirements for projects and process changes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of experience in an analytical or reporting role in Customer Support or Customer Operations within a digital consumer industry, with a strong focus on working autonomously to solve problems.
  </li>
  <li>
   Proficient in using data analytics tools including SQL, Python, Databricks, Looker, and Zendesk Explore (or similar BI tools).
  </li>
  <li>
   Strong working knowledge of MS Excel and/or Google Sheets
  </li>
  <li>
   A Bachelor&rsquo;s or Master&rsquo;s degree in a quantitative field (e.g., Statistics, Mathematics, Economics, or Computer Science).
  </li>
  <li>
   Solid knowledge of statistical concepts, including experimental design, hypothesis testing, regression analysis, and forecasting.
  </li>
  <li>
   Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations for technical and non-technical stakeholders.
  </li>
  <li>
   Understanding of measurement methodologies and reporting capabilities in ad platforms like Google Ads and Meta Ads a plus.
  </li>
  <li>
   A passion for analyzing user behavior and proven ability to combine product-level and CS data with customer-level data to understand key drivers of performance.
  </li>
  <li>
   Experience with agile workflows and collaboration across product, research, and operations teams.
  </li>
  <li>
   Detail-oriented with strong analytical, critical thinking, and problem-solving skills
  </li>
  <li>
   Ability to work independently, manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
  </li>
  <li>
   Experience working with BPOs in an outsourced environment is a nice to have.
   <br/>
   <br/>
  </li>
 </ul>
 At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States.
 <br/>
 <br/>
 In the state of California, the reasonably expected salary range is between $115,000 [minimum salary in our lowest geographic market within California] to $148,000 [maximum salary in our highest geographic market within California].
 <br/>
 <br/>
 In the United States, outside of California, the reasonably expected salary range is between $109,500 [minimum salary in our lowest US geographic market outside of California] to $140,000 [maximum salary in our highest US geographic market outside of California].
 <br/>
 <br/>
 In Canada, the reasonably expected salary range is between $102,500 CAD[minimum salary in our lowest geographic market] to $130,000 CAD[maximum salary in our highest geographic market].
 <br/>
 <br/>
 We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.
 <br/>
 <br/>
 <strong>
  Working at Scribd, Inc.
  <br/>
  <br/>
 </strong>
 <strong>
  Are you currently based in a location where Scribd, Inc. can employ you?
  <br/>
  <br/>
 </strong>
 Employees must have their
 <strong>
  primary residence in or near
 </strong>
 one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:
 <br/>
 <br/>
 <strong>
  United States
  <br/>
  <br/>
 </strong>
 Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.
 <br/>
 <br/>
 <strong>
  Canada
  <br/>
  <br/>
 </strong>
 Ottawa | Toronto | Vancouver
 <br/>
 <br/>
 <strong>
  Mexico
  <br/>
  <br/>
 </strong>
 Mexico City
 <br/>
 <br/>
 <strong>
  Benefits At Scribd, Inc.
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Scribd Flex (flexible work model)
  </li>
  <li>
   Comprehensive health, dental, and vision coverage
  </li>
  <li>
   Mental health support and disability coverage
  </li>
  <li>
   Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals
  </li>
  <li>
   Paid parental leave and family support benefits
  </li>
  <li>
   Retirement matching and employee equity
  </li>
  <li>
   Learning and development programs and professional growth opportunities
  </li>
  <li>
   Wellness and home office stipends
  </li>
  <li>
   Complimentary access to the Scribd, Inc. suite of products
  </li>
  <li>
   Enterprise access to leading AI tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Get to Know Scribd, Inc.
  <br/>
  <br/>
 </strong>
 <strong>
  About Scribd, Inc.
  <br/>
  <br/>
 </strong>
 <strong>
  Life at Scribd, Inc.
  <br/>
  <br/>
 </strong>
 <em>
  We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.
  <br/>
  <br/>
 </em>
 <em>
  Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
 </em>
</div>


Senior Data Analyst - Customer Operations

Paramount

<div><p><b>#WeAreParamount on a mission to unleash the power of content&hellip; you in?</b><br>
We&rsquo;ve got the brands, we&rsquo;ve got the stars, we&rsquo;ve got the<b> </b>power<b> </b>to achieve our mission to entertain the planet &ndash; now all we&rsquo;re missing is&hellip; YOU! Becoming a part of Paramount means joining a team of passionate people who not only recognize the power of content but also enjoy a touch of fun and uniqueness. Together, we co-create moments that matter &ndash; both for our audiences and our employees &ndash; and aim to leave a positive mark on culture.</p><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
Overview:</b></h2><div><div>
Paramount&rsquo;s Global Security Operations Center was established in 2015 and is located on the Paramount Studio lot in Hollywood, California. The GSOC is a state-of-the-art facility that coordinates response to a variety of security and emergency situations that affect employees, productions, and guests worldwide. The decision to establish the GSOC was based on the need to enhance and coordinate security and emergency measures due to the changing global climate and the need to better ensure the safety and well-being of Paramount stakeholders. The GSOC is manned by two Global Security Operations Center Operators and supported by one GSOC Analyst 24/7/365.</div></div><div><div>
This position is responsible for assisting the GSOC Senior Analyst with the administration of 10 (plus) security systems in the Global Security Operations Center (GSOC); collecting, analyzing and preparing intelligence briefings; monitoring Paramount operations for threats and operational risks that could impact operations and responding to those threats using various security systems and work flows; and acting as the subject matter expert to GSOC staff (security Dispatchers) during emergency situations.</div><div>
</div></div><h2 class="jobSectionHeader"><b>
Responsibilities include, but are not limited to:</b></h2><ul><li><div>
Assists in the development of incident response workflows and business rules contained in Paramount&rsquo;s Physical Security Information Management (PSIM) solution.</div></li><li><div>
Acts as the subject matter expert in the GSOC during emergency situations to ensure the GSOC supports the incident in an effective and efficient manner.</div></li><li><div>
Assists with maintaining operational risk monitoring tools to track threats and operational risks to Paramount operations, in support of Business Resiliency efforts.
</div></li><li><div>Responds to various global incident alerts/threats, quickly assesses conditions and situations based on system information; makes notification decisions based on Paramount incident response workflows, activates and coordinates emergency response procedures, and maintains situational information and status of incident response actions.</div></li><li><div>
Supports GSOC operators (dispatchers) in performing their routine dispatching functions, as needed.</div></li><li><div>
Collects analysis and prepares various intelligence briefings, including but not limited to daily briefs, travel briefs, white papers on emerging threats, etc.</div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Basic qualifications:</b></h2><ul><li><div>
A Bachelor&rsquo;s degree in Computer Science, Political Science, Emergency Management, or related discipline is preferred.</div></li><li><div>
Minimum 3+ years of experience with security systems is required.</div></li><li><div>
Experience writing technical business policies, procedures, and reports is required.</div></li><li><div>
Must be willing to work weekends and holidays, as needed.</div></li><li><div>
Required Skills:<ul><li>
One year of full-time, paid experience in a customer service call center or security operations center.</li><li>
Experience utilizing technology-based security systems is a plus.</li><li>
Ability to:<ul><li>
Remain calm during high-pressure emergency situations.</li></ul></li><li><div><ul><li>
Speak clearly while utilizing telephone, radio, and computer-assisted dispatch systems.</li><li>
Use a personal computer, including Microsoft Office products and other related software.</li><li>
Prepare clear and accurate incident reports and activity logs.</li><li>
Understand and follow oral instructions and written policies, procedures, and protocols.</li><li>
Type 40 WPM.</li></ul></div></li></ul></div></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Additional Qualifications:</b></h2><ul><li><div>
Broad knowledge of Security Operation Center policies and procedures.</div></li><li><div>
Ability to analyze and quickly react to emergency situations while maintaining composure and professionalism.</div></li><li><div>
Must have exemplary proofreading and editing skills and be detail-oriented.</div></li><li><div>
Must be proficient in MS Office, including Word and Excel, Outlook, PowerPoint, and other related applications.</div></li><li><div>
Must have high-level organizational and planning skills so that workflow is managed efficiently and accurately; must be able to set priorities, take initiative, and exercise sound independent judgment.</div></li><li><div>
Must be comfortable working under pressure and tight deadlines.</div></li><li><div>
Must be capable of working independently without extensive direction or oversight.</div></li><li><div>
Must be a creative, strategic thinker dedicated to quality service.</div></li><li><div>
Exemplary oral and written skills, and the ability to effectively communicate ideas in a clear, concise, and professional manner.</div></li><li><div>
Must be willing to work any 8-hour shift assignment, including during holidays, weekends, and overtime as required.</div></li></ul><p></p><p><br>
Paramount Skydance Corporation (NASDAQ: PSKY) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.</p><p></p><p><br>
ADDITIONAL INFORMATION</p><p></p><p><br>
Hiring Salary Range: $65,000.00 - 80,000.00.</p><p></p><p><br>
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.<br>
</p><p></p><div><b>What We Offer:</b></div><ul><li>
Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here: https://www.paramount.com/careers/benefits</li><li>
Generous paid time off.</li><li>
An exciting and fulfilling opportunity to be part of one of Paramount&rsquo;s most dynamic teams.</li><li>
Opportunities for both on-site and virtual engagement events.</li><li>
Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.</li><li>
Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount</li></ul><p></p><p><br>
Paramount is an equal opportunity employer (EOE) including disability/vet.</p><p></p><p><br>
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.</p><p></p><p><br>
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.</p></div><p></p>

Global Security Operations Center (GSOC) Analyst

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