customer support executive Jobs in Karachi

customer support executive

support engineer

accounting support analyst Jobs in Karachi

accounting support analyst

technical support engineer Jobs in Karachi

technical support engineer

after sales engineer

application support engineer

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Karachi Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

ALBI

<div>We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
We are looking for a Support Engineer I to join our Karachi-based team. This is an entry-level / junior engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues. You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
This position supports U.S. evening hours and requires working 4:00 AM &ndash; 1:00 PM Karachi time (with a 1-hour break), or approximately 5:00PM &ndash; 2:00AM US Central Time.
<h3 class="jobSectionHeader">Key Responsibilities</h3><ul>
<li>Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
</li><li>Diagnose root causes by analyzing application behavior, logs, and data.
</li><li>Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
</li><li>Write and execute SQL queries, including safe bulk operations (updates/inserts) to correct data issues when required.
</li><li>Reproduce issues in lower environments and validate fixes before deployment.
</li><li>Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
</li><li>Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
</li><li>Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
</li><li>Document fixes, root causes, and preventive steps in internal knowledge bases.
</li><li>Participate in shift handovers to ensure continuity across time zones.
</li><li>Continuously build technical expertise in the product, platform, and support tooling.</li>
</ul>
Requirements<ul>
<li>
0&ndash;2 years of professional experience in technical support, application support, or software engineering.
</li><li>Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow.
</li><li>Strong SQL skills, including:
</li><li><ul><li>Writing queries with joins and filters
</li><li>Data analysis and validation
</li><li>Experience or exposure to bulk operations with attention to safety and data integrity
</li></ul></li><li>Solid troubleshooting and analytical problem-solving skills.
</li><li>Strong sense of ownership and accountability for customer-impacting issues.
</li><li>Good written and verbal communication skills in English.
</li><li>Ability to work responsibly with production systems and follow change-management processes.
</li><li>Willingness to work 4:00 AM &ndash; 1:00 PM PKT to support U.S. evening operations.
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
</li></ul><h3 class="jobSectionHeader">Nice to Have</h3><ul>
<li>Experience contributing bug fixes in a production environment.
</li><li>Familiarity with REST APIs and debugging API-related issues.
</li><li>Exposure to CI/CD pipelines and code review processes.
</li><li>Experience with ticketing systems (Zendesk, Jira, Freshdesk).
</li><li>Basic understanding of cloud platforms (Azure preferred).
</li><li>Prior SaaS or customer-facing technical experience.
</li></ul>Benefits
We&rsquo;re driven by purpose, fueled by high energy, and committed to helping our people grow.
We offer:<ul>
<li>
Competitive salary aligned with the Karachi market
</li><li>Paid time off and company holidays
</li><li>Medical insurance coverage
</li><li>Real ownership of production issues and meaningful technical work
</li><li>Mentorship from experienced engineers
</li><li>Clear career progression</li>
<li>Supportive, collaborative team culture
</li><li>Stable work schedule aligned with U.S. business needs
</li></ul>Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.</div>

INNOVATIVE PVT LTD

Education: BSIT / BSCS / BSSEExperience: Fresh - 2 Years of experienceLocation: KarachiJob Description:<ul><li>Server and client end application/database deployment.</li><li>Database management per application vendor recommendation.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.</li><li>Following internal standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li></ul>.Desired Skills<ul><li>Application deployment/implementation</li><li>Application troubleshooting</li><li>Database Knowledge. (Insert/Update/Delete) query execution. Views/Functions/Procedures knowledge</li><li>Batch/PowerShell scripting</li><li>System Administrative knowledge</li><li>Network &amp; Port communication knowledge</li><li>Development skill/knowledge will be plus point</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Support & Implementation Engineer

Techsurge Pvt. Ltd.

Must Have:-Prior Banking Experience in a Product Support Role-Good Knowledge of PL/SQL Queries-Good Knowledge on Unix/Linux Commands-Shell Scripting Experience-Required Experience is 6-10 YearsResponsible to deliver proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units.Day-to-day management and ownership of screening systems/initiatives &ndash; Fircosoft for customer screening and payment screening spanning across 8 countries, EFM and in-house investigation platforms.Manage the resources efficiently/prioritize system enhancement/up-grades.Ensure production system stability by supporting App in different time zones.Ability to prioritize the defects and issues and address it on time.Understand links between technology, operations and business needs.Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution.Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution.Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.Adept at conducting research into project-related issues and products Perform proactive data analytics work and manage the data quality and integrity in the systems.Ensure our systems are compliant with banks governance policy.Required Skills and Experience:Proven knowledge in Fircosoft screening solutions or similarGood knowledge on Continuity, Trust and FSK &ndash; Screen &amp; Keep or similarStrong technical knowledge in BPM tools like IBM BPM, Camunda, Omniflow , Omniscan , OmniDocs , Oracle DB 11g ,WebLogic 11g , Java, JSF, Ajax, J2EE, SOA, ESB , JMS, Web Services, EJB, JAAS, JAXP, jQuery, Struts.Experience on De-rap, ERF, Pairing, Stripping detector an added advantageExposure to EFM applications will be an added advantageStrong Oracle &amp; MS SQL knowledge with (SQL, PLSQL)Has implementation exposure on microservices architecture using springboot and frameworks like, Spring MVC, Spring JDBC, JSPs, JPA, Hibernate, threading concepts, memory management, front end technologies like React JS, bootstrap, BPM technologies like BAW/BPM, Camunda.Should have the knowledge on BAU handling across the BPM and Microservices platforms, good analytical thinking to debug the production issue and fix the same avoiding any business impact.Good at customizing reports based on compliance/ business requirement.Skills in Hadoop, Dot Net, Sharepoint, Power BI, MS Visio will be a plusJob Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Application Support Analyst (Fircosoft)

Orient Energy System

WE ARE HIRINGTrainee Engineer &ndash; Network &amp; InfrastructureWe are seeking a motivated Trainee Engineer to join our team.Education<ul><li>Graduate: BS / BES</li><li>Trade / Specialization:</li><li>Telecommunication (1st Priority)</li><li>Electronics or Computer Systems (2nd Priority)</li></ul>Experience<ul><li>Fresh graduates.</li><li>Candidates with 3&ndash;6 months of internship experience.</li></ul>Key Responsibilities<ul><li>Assist in network design, monitoring, and infrastructure management</li><li>Support firewall configuration and commissioning</li><li>Participate in VPN tunneling setup and administration</li><li>Assist with VLAN, SVI, SSID, and routing configurations</li><li>Gain hands-on exposure to RF, OFC, and Ethernet communication mediums</li><li>Support virtual environments, containerization, and kernel-based server </li></ul>The selected trainee will receive structured hands-on training in:<ul><li>Enterprise network and communication systems</li><li>IT and network infrastructure operations</li><li>Virtualized and container-based environments</li><li>Server administration and system monitoring</li></ul>Prerequisites<ul><li>Strong interest in networking and communication technologies</li><li>Willingness to learn and work in a technical environment</li><li>Basic understanding of computer networks and systems</li><li>Good communication and teamwork skills</li></ul>How to ApplyInterested candidates are encouraged to send their updated CVs with the subject line &ldquo;Application for Trainee Engineer &ndash; Network &amp; Infrastructure&rdquo; to:careers@orient-power.comJob Type: Full-timeWork Location: In person

Trainee Engineer - Network & Telecommunication

WE ARE HIRINGWe are seeking a motivated Controls Engineer to join our team.Education<ul><li>Graduate: BS / BES</li><li>Trade / Specialization:</li><li>Electronics</li><li>Mechatronics</li><li>Physics / Applied Physics</li></ul>Experience<ul><li>Minimum 1 year of hands-on experience in Controls Engineering (PLC / PAC)</li><li>Basic foundation in controls logic design</li><li>Practical exposure to commissioning software such as:</li><li>TIA Portal</li><li>ControlLogix</li><li>Codesys</li></ul>Key Responsibilities<ul><li>Design and implement controls logic</li><li>PLC / PAC programming and commissioning</li><li>Work on automation test benches and real-time control projects</li><li>Integrate field devices using industrial communication protocols</li><li>Support testing, troubleshooting, and system validation activities</li></ul>Professional ExposureThe selected engineer will have the opportunity to participate in:<ul><li>Controls logic design across multiple platforms (TIA Portal, ControlLogix, Codesys)</li><li>Hands-on commissioning of automation systems under senior engineer supervision</li><li>Simulation, testing, and validation using dedicated automation test benches</li><li>Real-time project execution in Power Plants and Renewable Energy projects</li><li>Exposure to industrial communication protocols and control networks</li><li>Preparation of technical documentation and commissioning reports</li></ul>Prerequisites<ul><li>Strong analytical and problem-solving skills</li><li>Willingness to learn and work on-site during commissioning phases</li><li>Ability to work effectively in a team environment</li><li>Basic understanding of industrial automation standards and practices</li></ul>How to ApplyInterested candidates are encouraged to send their updated CVs with the subject line &ldquo;Application for Controls Engineer&rdquo; to careers@orient-power.comJob Type: Full-timeWork Location: In person

Controls Engineer

Explore 1480+ Application support engineer in Karachi this January. Find roles across top companies and apply now to boost your career.

1480 application support engineer jobs IN Karachi

OSS/BSS Application Support Engineer

Support Engineer

Support Engineer

Support & Implementation Engineer

Application Support Analyst (Fircosoft)

Trainee Engineer - Network & Telecommunication

Controls Engineer