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Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div>
The Mission
We are looking for a Systems Investigator/ Systems Administrator to serve as the last line of defense for our diverse application ecosystem. Our environment is a true &quot;tech mosaic&quot;&mdash;ranging from modern deployments to critical legacy systems. You will be a primary owner of these application environments, ensuring they stay performant and stable even after the original developers have moved on.
This is not a &quot;button-pusher&quot; role. You will be expected to dive deep into the OS, the middleware, and the application logs to find root causes in an environment where documentation is often a &quot;work in progress.&quot;
You will work in tandem with our Senior Systems Engineer and in close partnership with the respective Development teams for each application. 
Key Responsibilities<ul><li>
Cross-Platform Troubleshooting: Provide deep-tier support for applications running on both Windows Server (2016&ndash;2022) and Linux (RHEL/Ubuntu/CentOS).</li><li>
Middleware Mastery: Maintain and tune the &quot;connective tissue&quot; of our apps, including IIS, Apache, and Tomcat.</li><li>
Application Forensics: Diagnose failures within Java (JRE/JDK) and ASP.NET environments. You&rsquo;ll be the person who knows how to read a stack trace or use a thread dump to figure out why an app is hanging.</li><li>
The &quot;Archeology&quot; Factor: Reverse-engineer the dependencies of legacy applications. You will find the hard-coded paths, the expired certificates, and the specific library versions that keep the business running.</li><li>
OS and App Upgrades: Understand the application and OS dependencies so that upgrades can be performed (in-place or migration) while keeping applications responsive.</li><li>
Service Recovery &amp; Automation: Use PowerShell and Bash to automate health checks and create &quot;self-healing&quot; scripts for brittle services.</li><li>
Day-to-day support: Provide support for co-workers with day-to-day tasks, including Active Directory, disk space and storage usage, network connectivity and troubleshooting, Windows and Linux vulnerability management, application installs, server builds and decommissioning.</li></ul><div></div>
The Candidate Profile (2&ndash;3 Years Experience)<ul><li>
Platform Agnostic: You are comfortable at both a Windows Command Prompt and a Linux Terminal. You know how to check a system service as easily as a Windows Service.</li><li>
The &quot;Detective&quot; Instinct: You don't just &quot;try a reboot.&quot; You check the logs, verify permissions, and isolate the variable.</li><li>
Middleware Knowledge: You understand how a web server (Apache/IIS) hands off a request to an application server (Tomcat/ASP.NET).</li><li>
Technical Communication: You can explain a complex technical failure clearly and provide a &quot;Post-Mortem&quot; that helps the team avoid the same issue twice. You are comfortable writing documentation and sharing information through knowledge base articles.</li></ul> 
Technical Requirements: 
Operating Systems
Windows Server (AD, GPO, Permissions) AND Linux (SSH, Grep, Permissions, Cron)
Web/Middleware
IIS (App Pools, Bindings) AND Apache/Tomcat (Config files, Connectors)
App Frameworks
Basic familiarity with troubleshooting Java (JVM heap) or ASP.NET errors
Tools
Proficiency with Event Viewer, Sysinternals (ProcMon), and Linux tail/journalctl
Database
Basic SQL skills to verify that an app is successfully &quot;talking&quot; to its database</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

System Operation Engineer

Arbisoft

<div>
 
 We are seeking a hands-on Technical Support &amp; Operations Engineer to take full technical ownership of a custom- built investment management platform following its market delivery and formal handover from the development vendor. The role is focused on system stability, operational reliability, and cloud infrastructure management, with close coordination with the external vendor on technical matters. This position sits on the client side and acts as the primary technical custodian of the platform.
 
 
 
 
 
 
 Key responsibilities:
 
 
 
 
 
 
 
 1. Technical ownership
 
 
 <ul>
 <li>
 Take over full responsibility for the application codebase, cloud infrastructure, and technical documentation after delivery completion
 </li>
 <li>
 Develop a deep understanding of system architecture, integrations, and operational dependencies.
 </li>
 <li>
 Act as the internal technical owner and first-line support for the platform.
 </li>
 <li>
 Identify technical risks and operational gaps.
 </li>
 <li>
 Proactively suggest improvements to reliability, performance, and maintainability.
 </li>
 <li>
 Support preparation for future scaling and onboarding of additional users or entities.
 </li>
 </ul>
 
 
 2. Application and platform support + Azure Cloud operations
 
 
 <ul>
 <li>
 Ensure day-to-day operational stability of the application in production and non-production environments.
 </li>
 <li>
 Monitor system performance, availability, and data flows.
 </li>
 <li>
 Investigate and resolve application, integration, and infrastructure incidents.
 </li>
 <li>
 Manage and support the platform hosted on Microsoft Azure.
 </li>
 <li>
 Perform routine cloud operations: access management, environment configuration, scaling, and monitoring.
 </li>
 <li>
 Support deployments, releases, and environment updates in coordination with the vendor team.
 </li>
 </ul>
 
 
 3. Vendor coordination
 
 
 <ul>
 <li>
 Serve as the main technical interface between internal stakeholders and the external development vendor.
 </li>
 <li>
 Coordinate issue resolution, bug fixes, and technical clarifications.
 </li>
 <li>
 Review and validate vendor deliverables from a technical and operational perspective.
 </li>
 </ul>
 
 
 4. Security, reliability and compliance
 
 
 <ul>
 <li>
 Ensure platform security, data protection, and controlled access in line with internal policies.
 </li>
 <li>
 Support incident response, root cause analysis, and preventive measures.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 3+ years of experience in application support, technical operations, or similar engineering roles.
 </li>
 <li>
 Experience with
 
 Microsoft Azure
 
 applications (Container Apps, Storage, Application Insights, Key Vaults, TestContainers).
 </li>
 <li>
 Familiarity with
 
 Azure DevOps
 
 and CI/CD pipelines (YAML pipelines preferred).
 </li>
 <li>
 Basic experience or interest in
 
 Infrastructure as Code
 
 (e.g., Azure Bicep).
 </li>
 <li>
 Knowledge of
 
 container technologies
 
 (Docker, Docker Compose) and cloud-native applications.
 </li>
 <li>
 Experience with
 
 PostgreSQL
 
 ; exposure to
 
 TimescaleDB
 
 is a plus.
 </li>
 <li>
 Understanding of application code, APIs, integrations, and multi-tenant systems.
 </li>
 <li>
 Experience working with
 
 external vendors or distributed teams
 
 .
 </li>
 <li>
 Strong troubleshooting, ownership mindset, and attention to operational details.
 </li>
 <li>
 Good communication skills, including interaction with
 
 non-technical stakeholders
 
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 <ul>
 <li>
 Experience as a
 
 software developer
 
 or in a
 
 development &amp; support role
 
 (.NET backend or similar frameworks; familiarity with AngularJS or comparable frontend frameworks).
 </li>
 <li>
 Experience supporting
 
 financial, investment, or reporting platforms
 
 .
 </li>
 <li>
 Exposure to
 
 regulated or data-sensitive environments
 
 .
 </li>
 <li>
 Familiarity with
 
 CI/CD pipelines
 
 and release coordination.
 </li>
 <li>
 Understanding of
 
 cloud security and access control best practices
 
 .
 </li>
 </ul>
</div>

FullStack Engineer (Azure-based)

Cloudelligent

<div>Position Title: Integration Support Engineer 
Job Timings: 8am- 5pm CST (Central Time USA) 
Location: Lahore 
About Cloudelligent
Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups, SMB &amp; the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, we help customers to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.<h2 class="jobSectionHeader">
Job Objective</h2>
This is a client-facing, collaborative role. Strong written and verbal communication skills are essential, as it is a high degree of attention to detail and responsiveness. The ideal candidate takes ownership of their workload, communicates proactively, and consistently meets deadlines without requiring close supervision. The position is technical and backend-focused, centered on configuring, supporting, and enhancing integration services rather than core product feature development. 
Responsibilities<ul><li>
Triage, prioritize, and resolve integration tickets in close collaboration with the client.</li><li>
Perform data mapping between Core, Enterprise, and third-party systems.</li><li>
Install, configure, and maintain integration services, including ODBC, EWA, FUSE, and related connectors.</li><li>
Implement service-level code adjustments to support integration workflows.</li><li>
Modify and optimize data transformation logic across systems.</li><li>
Troubleshoot integration failures, connectivity issues, and data inconsistencies</li><li>
Communicate clearly and promptly with the client on ticket status, blockers, and progress.</li><li>
Support backend integration deployments in Windows and Linux environments.</li><li>
Document integration, configurations, resolutions, and system dependencies.</li></ul>
Requirements<ul><li>
4+ years of experience with SQL and database architecture</li><li>
4+ years of experience with data mapping and ETL processes</li><li>
Hands-on experience configuring backend services and system-level integrations</li><li>
Familiarity with ODBC connectivity and database drivers</li><li>
Experience working with integration services and middleware tools</li><li>
Ability to make targeted code updates in service-layer environments</li><li>
Working knowledge of Python, Java, or similar backend languages</li><li>
Understanding of data structures, system connectivity, and backend troubleshooting</li><li>
Exceptional written and verbal communication, able to provide clear, timely updates to clients and internal team members</li><li>
High attention to detail, accurate documentation and thorough validation are non-negotiable</li><li>
Strong responsiveness, expected to be reachable and reply promptly during US business hours</li><li>
Self-directed and dependable, manages workload independently and flags blockers early</li><li>
Collaborative, works effectively within established client workflows and adapts quickly to existing processes</li></ul>
Good to have<ul><li>
Experience in enterprise SaaS or legal technology environments</li><li>
Experience with proprietary or custom integration services</li><li>
Exposure to API-based integrations and service configuration</li><li>
Familiarity with data warehouse environments</li><li>
Prior experience in a contractor or embedded client-facing role</li></ul>
Success in This Role Looks Like<ul><li>
Consistent, timely resolution of integration tickets with clear client communication throughout.</li><li>
Accurate and stable data flow between connected systems.</li><li>
Proactive status updates, no client should have to chase for an answer.</li><li>
Clean documentation and repeatable configuration processes.</li><li>
Backlog reduced steadily while new items are handled without bottleneck.</li></ul>
EErJNeW2Ve</div>

Integration Support Engineer

<div>
 
 
 
 
 Position Title:
 
 Integration Support Engineer&nbsp;
 
 
 Job Timings:
 
 8am- 5pm CST (Central Time USA)
 
 
 
 
 
 
 Location:
 
 &nbsp;Lahore
 
 
 
 
 &nbsp;
 
 
 
 About Cloudelligent
 
 
 
 
 
 Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to startups, SMB &amp; the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, we help customers to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.
 
 
 
 
 
 
 Job Objective
 
 
 
 
 
 
 
 This is a client-facing, collaborative role. Strong written and verbal communication skills are essential, as it is a high degree of attention to detail and responsiveness. The ideal candidate takes ownership of their workload, communicates proactively, and consistently meets deadlines without requiring close supervision. The position is technical and backend-focused, centered on configuring, supporting, and enhancing integration services rather than core product feature development.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 
 
 
 Triage, prioritize, and resolve integration tickets in close collaboration with the client.
 
 
 
 </li>
 <li>
 
 
 
 Perform data mapping between Core, Enterprise, and third-party systems.
 
 
 
 </li>
 <li>
 
 
 
 Install, configure, and maintain integration services, including ODBC, EWA, FUSE, and related connectors.
 
 
 
 </li>
 <li>
 
 
 
 Implement service-level code adjustments to support integration workflows.
 
 
 
 </li>
 <li>
 
 
 
 Modify and optimize data transformation logic across systems.
 
 
 
 </li>
 <li>
 
 
 
 Troubleshoot integration failures, connectivity issues, and data inconsistencies
 
 
 
 </li>
 <li>
 
 
 
 Communicate clearly and promptly with the client on ticket status, blockers, and progress.
 
 
 
 </li>
 <li>
 
 
 
 Support backend integration deployments in Windows and Linux environments.
 
 
 
 </li>
 <li>
 
 
 
 Document integration, configurations, resolutions, and system dependencies.
 
 
 
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 
 
 
 4+ years of experience with SQL and database architecture
 
 
 
 </li>
 <li>
 
 
 
 4+ years of experience with data mapping and ETL processes
 
 
 
 </li>
 <li>
 
 
 
 Hands-on experience configuring backend services and system-level integrations
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with ODBC connectivity and database drivers
 
 
 
 </li>
 <li>
 
 
 
 Experience working with integration services and middleware tools
 
 
 
 </li>
 <li>
 
 
 
 Ability to make targeted code updates in service-layer environments
 
 
 
 </li>
 <li>
 
 
 
 Working knowledge of Python, Java, or similar backend languages
 
 
 
 </li>
 <li>
 
 
 
 Understanding of data structures, system connectivity, and backend troubleshooting
 
 
 
 </li>
 <li>
 
 
 
 Exceptional written and verbal communication, able to provide clear, timely updates to clients and internal team members
 
 
 
 </li>
 <li>
 
 
 
 High attention to detail, accurate documentation and thorough validation are non-negotiable
 
 
 
 </li>
 <li>
 
 
 
 Strong responsiveness, expected to be reachable and reply promptly during US business hours
 
 
 
 </li>
 <li>
 
 
 
 Self-directed and dependable, manages workload independently and flags blockers early
 
 
 
 </li>
 <li>
 
 
 
 Collaborative, works effectively within established client workflows and adapts quickly to existing processes
 
 
 
 </li>
 </ul>
 
 
 
 
 Good to have
 
 
 
 
 <ul>
 <li>
 
 
 
 Experience in enterprise SaaS or legal technology environments
 
 
 
 </li>
 <li>
 
 
 
 Experience with proprietary or custom integration services
 
 
 
 </li>
 <li>
 
 
 
 Exposure to API-based integrations and service configuration
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with data warehouse environments
 
 
 
 </li>
 <li>
 
 
 
 Prior experience in a contractor or embedded client-facing role
 
 
 
 </li>
 </ul>
 
 
 
 
 Success in This Role Looks Like
 
 
 
 
 <ul>
 <li>
 
 
 
 Consistent, timely resolution of integration tickets with clear client communication throughout.
 
 
 
 </li>
 <li>
 
 
 
 Accurate and stable data flow between connected systems.
 
 
 
 </li>
 <li>
 
 
 
 Proactive status updates, no client should have to chase for an answer.
 
 
 
 </li>
 <li>
 
 
 
 Clean documentation and repeatable configuration processes.
 
 
 
 </li>
 <li>
 
 
 
 Backlog reduced steadily while new items are handled without bottleneck.
 
 
 
 </li>
 </ul>
</div>

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
The Division</div><div><div>
Shoplogix is a fast-growing, autonomous organization delivering smart, cloud-based software solutions that improve operational performance for manufacturers worldwide. Our platform utilizes IIoT, AI, and Industry 4.0 technologies to drive plant-floor efficiency. We value curiosity, drive, transparency, and engagement as we build a world-class Smart Manufacturing vertical. Shoplogix is part of Contour Software, a subsidiary of Constellation Software Inc. (CSI), one of the largest enterprise software companies in the world with employees and customers in 100+ countries. 
 
The Position 
We are looking for a Software Support Consultant (L2) for our Lahore Office. This is a hybrid role (2-3 days in-office) for a career-oriented professional who thrives on accountability, possesses excellent communication skills, and remains highly organized in a fast-paced environment. 
This position is responsible for providing high-level technical support, training, and troubleshooting, ensuring a professional and positive user experience for our global manufacturing clients. 
 
Key Duties &amp; Responsibilities 
<ul><li>Active Support Operations: Troubleshoot complex software and hardware issues via phone, email, and Zoom, ensuring high-speed engagement and customer satisfaction.</li><li>Queue Ownership: Proactively manage and monitor service requests in JIRA, ensuring all tickets are resolved within established SLAs.</li><li>AI Productivity Transformation: Actively contribute to our bottom-up AI-driven</li></ul>
productivity transformation. This includes generating ideas, validating use cases, and providing iterative feedback and testing on new AI tools to enhance team efficiency. 
<ul><li>Proactive Collaboration: Communicate with the global team via MS Teams and Zoom to discuss complex problems and implement the best technical solutions.</li><li>Technical Research: Perform root-cause analysis on suspected bugs and conduct rigorous pre-release testing to confirm code resolutions.</li><li>Data Integrity: Analyze business system databases to identify and correct data damage or inconsistency, ensuring customer data integrity.</li><li>Knowledge Leadership: Author and maintain Knowledge Base articles based on common technical resolutions and customer feedback.</li></ul> 

How We Work 
Shoplogix supports mission-critical manufacturing operations globally. That means our team operates with a high standard of responsiveness and communication, whether in-office or remote. 
 
As a member of this team, you can expect to: 
<ul><li>Maintain active availability on MS Teams and Zoom during your shift (1 PM - 10 PM PKT), consistent with the rest of the team.</li><li>Respond promptly to customer and colleague inquiries and provide status updates on open items without needing to be chased.</li><li>Participate in team syncs with camera on and engage actively in collaborative</li></ul>
problem-solving. 
<ul><li>Receive regular performance feedback and be expected to act on it quickly.</li></ul>
This is a team that holds itself to a high bar. If that resonates with you, you will fit in well here. 
 
Required Qualifications &amp; Skills 
<ul><li>Experience: Minimum of 4-5+ years of experience in technical application support.</li><li>Education: Bachelor's degree (BSCS, IT, or Software Engineering) or equivalent high-level technical support experience.</li><li>Communication: Outstanding command of English (verbal and written); professional presence and clarity are essential.</li><li>Technical Aptitude: Proficiency in software and operating system troubleshooting methodologies and a keen interest in AI productivity tools.</li><li>Soft Skills: Superior customer service skills with the ability to multi-task and meet strict deadlines under pressure.</li><li>Industry Assets: Previous experience supporting manufacturing software, MES, IIoT platforms, or plant-floor applications is considered a significant asset.</li></ul> 

Work Timings &amp; Logistics 
<ul><li>Work Shift: 9:00 AM to 6:00 PM CET (1:00 PM to 10:00 PM Pakistan Time).</li><li>Hybrid Model: Physical presence in the Lahore office is required 2-3 days per week.</li><li>Flexibility: Willing to work weekends if required by business needs</li></ul></div></div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Software Support Consultant (L2)

Systems Limited

<div>
 
 
 Job Title:
 
 Firewall Network Engineer (L3) &ndash; Fortinet, Palo Alto &amp; Multi-Vendor Security
 
 
 
 
 The Firewall Network Engineer (L3) provides advanced network security support, designing, implementing, and managing multi-vendor firewall and security solutions (Fortinet, Palo Alto, Check Point, Cisco, and Radware) to ensure system availability, integrity, and confidentiality.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Deliver L3 escalation support for complex security incidents and connectivity issues across FortiGate, Palo Alto, and Check Point firewalls.
 </li>
 <li>
 Troubleshoot security policies, NAT, routing, and session handling using CLI and packet capture tools.
 </li>
 <li>
 Resolve advanced IPsec (IKEv1/IKEv2) and SSL VPN issues, including negotiation failures and routing conflicts.
 </li>
 <li>
 Investigate traffic drops, Application-ID issues, and enforcement failures of IPS, AV, and URL filtering profiles.
 </li>
 <li>
 Manage and troubleshoot DDoS protection mechanisms using Radware solutions.
 </li>
 <li>
 Maintain and troubleshoot HA configurations (Active/Passive, clustering) and failover issues across firewall platforms.
 </li>
 <li>
 Review and validate firewall rule changes, security profiles, and NAT policies before production deployment.
 </li>
 <li>
 Utilize firewall policy management and compliance tools such as AlgoSec and Tufin.
 </li>
 <li>
 Monitor and respond to alerts from Cisco IPS and other threat detection systems.
 </li>
 <li>
 Implement and manage file integrity monitoring using Tripwire (FIM).
 </li>
 <li>
 Lead incident resolution during P1/P2 outages and coordinate with SOC, network, and application teams.
 </li>
 <li>
 Support firewall upgrades, migrations, and performance optimization efforts.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Experience
 
 
 <ul>
 <li>
 Proficiency with FortiGate, Palo Alto, and Check Point firewall platforms.
 </li>
 <li>
 Experience with Radware DDoS protection solutions.
 </li>
 <li>
 Strong hands-on experience with Cisco technologies (routing &amp; switching, Cisco IPS).
 </li>
 <li>
 Familiarity with firewall assurance and automation tools such as AlgoSec and Tufin.
 </li>
 <li>
 Knowledge of File Integrity Monitoring (FIM) tools like Tripwire.
 </li>
 <li>
 Strong knowledge of TCP/IP, OSPF/BGP routing, VLANs, and network segmentation.
 </li>
 <li>
 Expertise in NAT, VPN technologies, and firewall rule lifecycle management.
 </li>
 <li>
 Experience with high-availability firewall configurations and failover mechanisms.
 </li>
 <li>
 Strong analytical and problem-solving skills in incident management.
 </li>
 <li>
 Excellent communication and collaboration skills for cross-team coordination.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 Preferred certifications: NSE, PCNSE, CCNP Security, Check Point (CCSA/CCSE), or equivalent.
 </li>
 </ul>
</div>

Network Security Engineer

Mindwhiz

Job Title: Level 1 IT Systems &amp; Support EngineerLocation: Onsite &ndash; Lahore, Pakistan Working Hours: 6:00 PM &ndash; 3:00 AMEmployment Type: Full-time Department: IT OperationsAbout the RoleWe are seeking a Level 1 IT Systems &amp; Support Engineer to provide first-line technical support to internal teams and US-based clients. This is an entry-level role focused on resolving basic IT issues, responding to support tickets, and escalating complex problems to higher-level engineers. It&rsquo;s an excellent opportunity for someone looking to build a strong foundation in IT support and systems operations.Key Responsibilities<ul><li>Act as the first point of contact for IT support requests via ticketing system, email, or chat</li><li>Provide Level 1 support for hardware, software, and basic network issues on Windows and macOS systems on site &amp; remote.</li><li>Troubleshoot common issues related to Microsoft 365 (Outlook, OneDrive, Teams, user access)</li><li>Assist users with password resets, account access, and basic permissions</li><li>Support remote desktop and client-specific tools under supervision</li><li>Assist with IT onboarding and offboarding tasks, including account creation and device setup</li><li>Perform basic network troubleshooting (Wi-Fi connectivity, VPN access)</li><li>Escalate unresolved or complex issues to Level 2/Level 3 support teams with proper documentation</li><li>Maintain accurate documentation of incidents, solutions, and IT assets</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent practical experience)</li><li>1&ndash;2 years of experience in an IT support, helpdesk, or service desk role</li><li>Basic understanding of Windows and macOS operating systems</li><li>Familiarity with Microsoft 365 applications and admin basics</li><li>Basic knowledge of remote support tools (e.g., TeamViewer, AnyDesk)</li><li>Good communication skills and customer-service mindset</li><li>Willingness to work night shifts aligned with US time zones</li></ul>Nice to Have<ul><li>Exposure to ticketing systems (e.g., Jira, Freshdesk, Zendesk)</li><li>Basic understanding of networking concepts (IP, DNS, VPN)</li><li>Awareness of IT security best practices and access control</li></ul>Why Join Us?<ul><li>Strong learning environment for IT professionals</li><li>Hands-on exposure to global clients and real-world IT operations</li><li>Clear growth path from Level 1 to advanced IT support roles</li><li>Supportive team culture with training and mentorship</li></ul>Pay: Up to Rs70,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in IT system support engineer?</li><li>Have you used Microsoft Outlook, Teams, or OneDrive before?</li><li>Are you comfortable using remote support tools like TeamViewer or AnyDesk?</li></ul>Work Location: In person

Level 1 IT Systems & Support Engineer

Explore 1353+ Application support engineer in Lahore this April. Find roles across top companies and apply now to boost your career.

1353 application support engineer jobs In Lahore

System Operation Engineer

FullStack Engineer (Azure-based)

Integration Support Engineer

Integration Support Engineer

Software Support Consultant (L2)

Network Security Engineer

Level 1 IT Systems & Support Engineer