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application support engineer

HR Force International

Job Summary: 
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
 Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
 Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
 Conduct root cause analysis and provide permanent resolutions or documented workarounds.
 Assist clients with configuration, deployment, and performance optimization of our products.
 Document support cases, known issues, and resolutions in the internal knowledge base.
 Maintain SLA adherence and ensure timely communication with clients.
 Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Application Support Engineer

BairesDev

<div>
 
 At BairesDev&reg;, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
 
 
 
 
 
 Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
 
 
 
 
 
 When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
 
 
 
 
 
 Java Technical Support Engineer at BairesDev
 
 
 
 
 
 We are seeking a Java Technical Support Engineer to join our Incident Response Team. You'll monitor applications, resolve issues, and help maintain our Java-based systems. This welcoming role offers opportunities for professionals at various experience levels who are passionate about Java and technical support.
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 - Provide technical support coverage during business hours.
 
 
 - Monitor system performance and respond to alerts.
 
 
 - Troubleshoot and resolve issues in Java applications.
 
 
 - Document incidents and solutions for knowledge sharing.
 
 
 - Collaborate with development teams on improvements.
 
 
 - Participate in process enhancement initiatives.
 
 
 
 
 
 What we are looking for:
 
 
 
 
 
 - Experience with Java development and troubleshooting.
 
 
 - Familiarity with support roles and incident response.
 
 
 - Problem-solving and analytical thinking skills.
 
 
 - Good communication abilities.
 
 
 - Advanced level of English.
 
 
 
 
 
 How we do make your work (and your life) easier:
 
 
 
 
 
 - 100% remote work (from anywhere).
 
 
 - Excellent compensation in USD or your local currency if preferred
 
 
 - Hardware and software setup for you to work from home.
 
 
 - Flexible hours: create your own schedule.
 
 
 - Paid parental leaves, vacations, and national holidays.
 
 
 - Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
 
 
 - Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
 
 
 
 
 
 Apply now and become part of a global team where your unique talents can truly thrive!
 
</div>

Java Technical Support Engineer - Remote Work

Architecture In Motion

<div>Role Overview: The L1/L2 Support Engineer will provide high-level technical support, ensuring the smooth operation of our software applications and systems. The ideal candidate will have extensive experience in supporting Azure and .NET environments. 
Key Responsibilities:
<ul>
<li>Handle and resolve incidents and technical issues reported by users or identified through monitoring systems.</li>
<li>Offer technical assistance to users through various channels.</li>
<li>Continuously monitor systems and applications to identify potential issues.</li>
<li>Conduct root cause analysis for recurring issues and implement permanent fixes.</li>
<li>Maintain and update support documentation.</li>
<li>Collaborate with development and operations teams to resolve complex issues.</li>
<li>Identify opportunities for improving service delivery and user satisfaction.</li></ul> 


Mandatory Skills and Experience:
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li>
<li>5+ years of experience in technical support, preferably in an Azure and .NET environment.</li>
<li>Must be AZ-104 Certified</li>
<li>Must be AZ-500 Certified</li>
<li>Proficiency in monitoring and troubleshooting tools.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and collaboration abilities.</li>
<li>Ability to manage multiple tasks and prioritize effectively.</li></ul></div>

L1/L2 Support Engineer - Remote

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Actively listen to customer concerns and ask clarifying questions.</li><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Support Engineer L-1

Programmers Force

Key Responsibilities<ul><li>Serve as the first point of contact for international clients via email, chat, or ticketing systems.</li><li>Provide professional assistance in resolving client queries and issues</li><li>Log, track, and monitor client issues to ensure timely resolutions within defined SLAs.</li><li>Collaborate with the Product Support and Technical teams to escalate and resolve complex issues.</li><li>Maintain detailed case documentation and update clients on issue status.</li><li>Identify recurring issues and communicate insights to improve client experience.</li><li>Ensure smooth onboarding and product usage guidance for new clients.</li><li>Uphold excellent communication standards and maintain a customer-first approach at all times.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Business, or a related field.</li><li>0&ndash;2 years of experience in Customer / Client Support (preferably in SaaS, IT, or FinTech sectors).</li><li>Excellent English communication skills (both written and spoken).</li><li>Strong interpersonal and problem-solving abilities.</li></ul>Job Type: Full-timeWork Location: In person

Application Support Executive

Bilytica

<div><div><h4 class="jobSectionHeader">Job Overview</h4>
Our company is seeking a Software Engineer who is able to apply engineering principles for the creation of complex softwares. Your major responsibility will be to debug, maintain and test software applications which are designed to perform certain tasks.
If your qualification and experience matches our criteria of a Software Engineer, this job is surely for you.</div>
<div><h4 class="jobSectionHeader">
Responsibilities</h4><ul><li>
As part of our team, continuously deliver high reliability to our technology services.
</li><li>Focus towards the development of permanent solutions to issues and automation of manual tasks.</li><li>
Collaborate with the team of engineers/developers working globally.</li><li>
Troubleshoot issues and work with others to avoid these glitches in future.</li><li>
Provide support to users and analyze their issues.</li><li>
Run test cases in an Agile environment.</li><li>
Present suggestions for continuous improvement of the software applications.</li></ul></div>
<div><h4 class="jobSectionHeader">Requirements</h4><ul><li>
Bachelor&rsquo;s degree in Software Engineering or Computer Science.</li><li>
1-2 years of experience working in an Agile environment.</li><li>
Experience working with technologies like Oozie, MapReduce, Hive, Kafta, Flume etc.</li><li>
Understanding of PEGA case management features.</li><li>
Application server or web server experience.</li><li>
Experience in Java development and support.</li><li>
Database and SQLs experience.</li><li>
Knowledge of code versioning tools.</li><li>
Hands on experience in AWS.</li><li>
Good written and oral communication skills.</li><li>
Multi-tasker and team player.</li><li>
Problem-solving and decision making skills.</li></ul></div></div>

Software Engineer

Abyan Capital

<div>We're Hiring: Associate Product Support Engineer &ndash; Fintech 
 
Location: Gulberg III, Lahore
Experience: 6 months &ndash; 1 year
Are you a software engineer who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work closely with engineering teams to ensure seamless product performance. Females are Encouraged to Apply.
What You'll Do:
&#10004; Troubleshoot and resolve product/application issues by analyzing logs, queries, and metrics 
&#10004; Support production systems, assist in incident management, and help restore services quickly 
&#10004; Identify recurring problems and collaborate with engineering teams to implement long-term fixes 
&#10004; Build and maintain automation scripts/tools to optimize support workflows and diagnostics 
&#10004; Document solutions and contribute to knowledge base and runbooks for quicker resolutions
What We're Looking For:
&#10004; Software development background (hands-on with Python, Bash, PHP, or similar) 
&#10004; Familiarity with automation testing (frameworks/tools for QA/testing) 
&#10004; Solid understanding of databases and SQL (PostgreSQL preferred). Experience with the Linux command line is a plus. &#10004; Familiarity with web applications, APIs, and microservices 
&#10004; Strong problem-solving and communication skills 
&#10004; 6 months &ndash; 1 year of relevant experience (junior-level dev/testing roles acceptable)
Why Build Your Career With Us?
Provident Fund, Medical Insurance &amp; EOBI 
Annual Bonus + Leaves Encashment 
Learn from senior engineers in a growth-focused, innovative fintech culture 
Fun recreational activities and team events 
Work on real fintech products and grow into a specialist support/engineering role</div>

Associate Product Support Engineer ( Onsite)

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