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application support specialist

ABOU GHALY MOTORS

<div>Application Support the Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operation and resolving user issues in a timely and efficient manner.
Responsibilities
<ul><li>Provide day-to-day support for users of the Autoline ERP system</li>
<li>Troubleshoot and resolve functional and technical issues in coordination with the vendor if needed</li>
<li>Monitor system performance and escalate critical issues promptly</li>
<li>Document solutions, known issues, and support procedures</li>
<li>Assist in user training and onboarding for ERP processes and tools</li>
<li>Support basic data updates, imports, and validations as required</li>
</ul>
Requirements<ul>
<li>
Education: Bachelor's degree Computer science, or any related field.</li>
<li>Ideal Years of Experience: Fresh or less than 1 Year</li>
<li>Special Industry Background: Automotive, Retail
</li><li>English Language: Good
</li><li>Computer Applications: Very Good</li></ul></div>

Application Support Specialist

Abou Ghaly Motors

<div>
 
 Application Support
 
 the Application Support role is responsible for providing first- and second-line support for the Autoline ERP system, ensuring smooth day-to-day operation and resolving user issues in a timely and efficient manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide day-to-day support for users of the Autoline ERP system
 </li>
 <li>
 Troubleshoot and resolve functional and technical issues in coordination with the vendor if needed
 </li>
 <li>
 Monitor system performance and escalate critical issues promptly
 </li>
 <li>
 Document solutions, known issues, and support procedures
 </li>
 <li>
 Assist in user training and onboarding for ERP processes and tools
 </li>
 <li>
 Support basic data updates, imports, and validations as required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree Computer science, or any related field
 </li>
 <li>
 Ideal Years of Experience: Fresh or less than 1 Year
 </li>
 <li>
 Special Industry Background: Automotive, Retail
 </li>
 <li>
 English Language: Good
 </li>
 <li>
 Computer Applications: Very Good
 </li>
 </ul>
</div>

Wadi Degla Clubs Company S.A.E.

<div>
 
 Main job duties and responsibilities:
 
 
 
 
 <ol>
 <li>
 Execute Daily health checks of the applications and log monitoring.
 </li>
 <li>
 Prioritize and handle service requests and incidents.
 </li>
 <li>
 Work closely with Software development team to understand and debug the current solutions.
 </li>
 <li>
 Work closely with business users and customer service team to receive and resolve complaints within defined SLA.
 </li>
 <li>
 Responsible for identifying recurrent issues across all automation systems and finding either a temporary fix or a permanent one with development team.
 </li>
 <li>
 Work closely with all IT teams to identify the root cause of the issues and ensure the final solution.
 </li>
 <li>
 Troubleshoot and escalate alerts that cannot be resolved at an appropriate time.
 </li>
 <li>
 Participate in business testing for the newly released features.
 </li>
 <li>
 Testing modifications for the validity of results, accuracy, reliability, and conformance to established standards.
 </li>
 <li>
 Perform all additional tasks that might be necessary for easier workflow, within the main frame of the job&rsquo;s specialty.
 </li>
 </ol>
</div>

VeipexVeipextechnology 

Marketing Specialist &amp; Content CreatorLocation: Cairo, EgyptEmployment Type: Full-time, On-siteAbout Veipex Technology LLCVeipex Technology LLC is a trusted distributor of global technology solutions across the MENA region. We specialize in Cybersecurity, VoIP Infrastructure, IP Phones, AI, Fintech, and Enterprise Software (ERP, CRM, POS, Financial Systems). Our mission is to deliver secure, scalable, and innovative solutions that empower organizations to achieve sustainable growth and digital transformation.Position OverviewWe are seeking a Marketing Specialist &amp; Content Creator to join our dynamic team. This role blends strategic marketing expertise with creative content production to strengthen brand presence, engage audiences, and drive measurable business growth. The ideal candidate is both analytical and creative, with the ability to design campaigns, craft compelling content, and manage digital platforms effectively.Key Responsibilities1. Marketing Strategy &amp; Campaigns<ul><li>Develop and execute integrated marketing strategies aligned with company objectives.</li></ul><ul><li>Conduct market research, competitor analysis, and audience segmentation.</li></ul><ul><li>Manage multi-channel campaigns across social media, email, and paid advertising platforms.</li></ul><ul><li>Collaborate with sales and product teams to ensure marketing initiatives support business goals.</li></ul>2. Content Creation &amp; Management<ul><li>Produce engaging written, visual, and multimedia content (blogs, articles, social posts, videos, infographics).</li></ul><ul><li>Maintain a content calendar to ensure timely delivery of campaigns.</li></ul><ul><li>Adapt content for different platforms while maintaining brand voice and consistency.</li></ul><ul><li>Support employer branding and internal communications with creative materials.</li></ul>3. Digital Marketing Execution<ul><li>Manage and grow social media channels (LinkedIn, Instagram, TikTok, Facebook, YouTube).</li></ul><ul><li>Optimize paid advertising campaigns (Google Ads, Meta Ads, LinkedIn Ads).</li></ul><ul><li>Support email marketing campaigns with persuasive copy and visuals.</li></ul>4. SEO &amp; Website Optimization<ul><li>Implement SEO best practices to improve visibility and ranking.</li></ul><ul><li>Collaborate with web developers/designers to enhance website content and user experience.</li></ul><ul><li>Monitor analytics and recommend improvements to increase traffic and conversions.</li></ul>5. Analytics &amp; Reporting<ul><li>Track KPIs such as engagement, reach, conversions, and ROI.</li></ul><ul><li>Prepare monthly/quarterly performance reports.</li></ul><ul><li>Use insights to refine strategies and maximize campaign effectiveness.</li></ul>6. Brand Management<ul><li>Ensure brand guidelines are consistently applied across all content.</li></ul><ul><li>Develop creative campaigns to strengthen brand awareness and reputation.</li></ul><ul><li>Support product launches and promotional activities with tailored content.</li></ul>7. Event &amp; Campaign Support<ul><li>Create promotional materials for events, webinars, and trade shows.</li></ul><ul><li>Manage live coverage of company events on social media.</li></ul><ul><li>Prepare post-event reports and content recaps.</li></ul>8. Innovation &amp; Continuous Improvement<ul><li>Stay updated on emerging marketing tools, platforms, and trends.</li></ul><ul><li>Experiment with new content formats (podcasts, reels, interactive posts).</li></ul><ul><li>Recommend innovative strategies to enhance audience engagement.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or related field.</li></ul><ul><li>Proven experience in marketing, content creation, or digital communications.</li></ul><ul><li>Strong copywriting and storytelling skills.</li></ul><ul><li>Proficiency in design and content tools (Canva, Adobe Creative Suite).</li></ul><ul><li>Knowledge of SEO, Google Analytics, and digital marketing platforms.</li></ul><ul><li>Experience with video editing and multimedia content production is a plus.</li></ul><ul><li>Excellent organizational and project management skills.</li></ul><ul><li>Ability to work collaboratively across departments.</li></ul>Benefits<ul><li>Competitive salary and performance-based incentives.</li></ul><ul><li>Professional development opportunities (training, certifications, workshops).</li></ul><ul><li>Career growth and advancement within the marketing team.</li></ul><ul><li>Comprehensive medical insurance and wellness programs.</li></ul><ul><li>Paid leave and public holidays as per labor law.</li></ul><ul><li>Participation in company events and team-building activities.</li></ul>Application ProcessQualified candidates are invited to submit their CV and cover letter to info@veipex.com with the subject line:Marketing Specialist &amp; Content Creator &ndash; CairoJob Types: Full-time, InternshipApplication Question(s):<ul><li>what is your current salary?</li><li>your joining date?</li><li>what is your graduation?</li><li>how many years experience in content plan?</li><li>what is your expected salary?</li></ul>Experience:<ul><li>Content creation : 1 year (Required)</li><li>SEO: 1 year (Required)</li><li>Marketing Strategy : 1 year (Required)</li><li>social media plan: 1 year (Required)</li></ul>Language:<ul><li>ENGLISH (Required)</li></ul>Location:<ul><li>Cairo (Required)</li></ul>

Marketing Specialist & Content Creator

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
 Role: Tier III - Escalation Specialist role in ICQA
 
 
 The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the link between Customer Service and the ICQA and Operations team
 </li>
 <li>
 Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
 </li>
 <li>
 Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues
 </li>
 <li>
 Perform Concession researches, analysis and escalations
 </li>
 <li>
 Conduct special research and deep dives, identify trends and generate reports that drive actions
 </li>
 <li>
 Support other Escalation Specialists as required
 </li>
 <li>
 Assist in ensuring successful area performance by analysis and reporting on business performance
 </li>
 <li>
 Research free replacements daily and provide detailed analysis of the errors
 </li>
 <li>
 Apply Amazon policies and guidelines related to ES role and general processes
 </li>
 <li>
 Support and work in the department as required
 </li>
 <li>
 Fully understands workflow and daily production goals
 
 
 </li>
 </ul>
 
 
 BASIC QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
 </li>
 <li>
 high school diploma or equivalent
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 <ul>
 <li>
 Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
 </li>
 <li>
 Experience demonstrating strong analytical abilities and confidence in the use of data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3174586
</div>

ICQA Escalation specialist

Hands of Hope Physical Therapy and Wellness

Join Our Team! Customer Care Specialist &ndash; Head Office, Egypt.Are you a people person who loves helping others? Do you thrive in a fast-paced, goal-driven environment? Hands of Hope Physical Therapy is hiring Customer Care Specialists at our Head Office in Egypt to be the friendly voice that supports our patients every day!What You&rsquo;ll Do:-Schedule and manage appointments with accuracy and care.-Follow up on voicemails and ensure no patient is left behind.-Support retention initiatives and daily operations.What We&rsquo;re Looking For:-Fluent in English with excellent communication skills.-1+ year in customer service, telesales, or related roles.-Willing to work U.S. business hours.Why Join Us:-Competitive salary + performance bonuses.-Career growth &amp; skill development.-Supportive, dynamic, and collaborative culture.Apply today and Make a difference with every call!Job Type: Full-timePay: E&pound;13,000.00 - E&pound;18,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in an onsite setting?</li><li>What are your salary expectations for this role?</li></ul>Language:<ul><li>English (Required)</li></ul>

Call Center Specialist

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
Role: Tier III - Escalation Specialist role in ICQA
 
The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
Responsibilities
 
 
<ul><li>Act as the link between Customer Service and the ICQA and Operations team</li><li>Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence</li><li>Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues</li><li>Perform Concession researches, analysis and escalations</li><li>Conduct special research and deep dives, identify trends and generate reports that drive actions</li><li>Support other Escalation Specialists as required</li><li>Assist in ensuring successful area performance by analysis and reporting on business performance</li><li>Research free replacements daily and provide detailed analysis of the errors</li><li>Apply Amazon policies and guidelines related to ES role and general processes</li><li>Support and work in the department as required</li><li>Fully understands workflow and daily production goals</li></ul> 
 
Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.
 
 
Role: Tier III - Escalation Specialist role in ICQA
 
The ICQA team is seeking an excellent individual who is interested in becoming an Escalation Specialist. The Escalation Specialist reports into the local ICQA organization and is a key link between FC&rsquo;s and the Customer Service. He/She analyzes and solve operation issues that may have impact on Customer and acts on Customer issues to solve them and prevent further defects. Escalation Specialists holds responsibilities specific to the different Fulfillment Center areas to connect them for quick problems resolution. He/She will have the drive to develop him/herself and enhance existing skills and knowledge and meet targets and productivity expectations in line with company goals.
 
Responsibilities
 
<ul><li>Act as the link between Customer Service and the ICQA and Operations team</li><li>Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence</li><li>Support Customer Service requests related to stuck shipments, customer complaints, catalogue errors and process issues</li><li>Perform Concession researches, analysis and escalations</li><li>Conduct special research and deep dives, identify trends and generate reports that drive actions</li><li>Support other Escalation Specialists as required</li><li>Assist in ensuring successful area performance by analysis and reporting on business performance</li><li>Research free replacements daily and provide detailed analysis of the errors</li><li>Apply Amazon policies and guidelines related to ES role and general processes</li><li>Support and work in the department as required</li><li>Fully understands workflow and daily production goals</li></ul></div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>1+ years of Microsoft Office products and applications experience</li><li>1+ years of Microsoft Office (Word, Excel, and Outlook) experience</li><li>high school diploma or equivalent</li><li>High school or equivalent</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach</li><li>Work 40 hours/week, and overtime as required</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)</li><li>Experience demonstrating strong analytical abilities and confidence in the use of data</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Explore 1900+ Application support specialist in Egypt this February. Find roles across top companies and apply now to boost your career.

1900 application support specialist jobs In Egypt

Application Support Specialist

Application Support Specialist

Application Support Specialist

Marketing Specialist & Content Creator

ICQA Escalation specialist

Call Center Specialist

ICQA Escalation specialist