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applications support - officer

applications support officer

Citi

<div><div><div>Job Req Id:</div>
<div>26949917</div>
</div><div><div>Location(s):</div>
<div>Irving, Texas, United States</div>
</div><div><div>Job Type:</div>
<div>On-Site/Resident</div>
</div><div><div>Posted:</div>
<div>Apr. 13, 2026</div></div></div>
 <div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. 
 
Responsibilities:<ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>
Qualifications:<ul><li>
3-5 years' experience</li><li>
Good hands-on experience on the following</li><li>
Unix, Shell/ Python scripting</li><li>
Oracle, Oracle Golden Gate and Mongo DB</li><li><div>
Hands-on experience or strong exposure preferred with:</div><ul><li>Monitoring and observability tools: ITRS Geneos, AppDynamics, ELK, Grafana</li><li>Messaging technologies: Kafka, TIBCO EMS</li><li>Container platforms: OpenShift</li></ul></li></ul><div></div>
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul>
-
Job Family Group:
Technology
-
Job Family:
Applications Support
-
Time Type:
Full time
-
Primary Location:
Irving Texas United States
-
Primary Location Full Time Salary Range:
$76 230,00 - $106 370,00 
In addition to salary, Citi&rsquo;s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Anticipated Posting Close Date:
abr 20, 2026
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Applications Support - Officer

Wells Fargo

<div><h2 class="jobSectionHeader">Description</h2>
Title: Software Engineer
Location: Irving, TX
Alternative Location: Las Colinas, Minneapolis
Duration: 12 months
Work Engagement: W2
Work Schedule: Hybrid 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary: 
In this contingent resource assignment, you may: Consult on or participate in moderately complex initiatives and deliverables within Software Engineering and contribute to large-scale planning related to Software Engineering deliverables. Review and analyze moderately complex Software Engineering challenges that require an in-depth evaluation of variable factors. Contribute to the resolution of moderately complex issues and consult with others to meet Software Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements. Collaborate with client personnel in Software Engineering. Required Qualifications: Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. 
Key Responsibilities:<ul><li><div>
Design, develop, test, and maintain high quality full stack applications using React (TypeScript) on the frontend and Java based services on the backend 
<ul><li>Contribute to the implementation of modern application architectures, including componentized UIs, microservices, REST APIs, and data persistence layers</li><li>Write clean, maintainable, and well tested code that adheres to enterprise security, performance, and reliability standards</li><li>Participate in code reviews, providing and receiving constructive feedback to continuously improve code quality and team standards</li><li>Troubleshoot and resolve complex technical issues related to application performance, scalability, stability, and security</li></ul>
Frontend Development (React Focus) 
<ul><li>Build responsive, accessible, and highly interactive user interfaces using the React framework and modern JavaScript/TypeScript patterns</li><li>Translate Figma designs, UX specifications, and product requirements into reusable, production ready UI components</li><li>Implement state management patterns (e.g., Redux or equivalent) to support scalable and maintainable frontend applications</li><li>Ensure consistent user experience across browsers and devices, with a strong focus on usability and performance</li></ul>
Backend Development (Java Focus) 
<ul><li>Develop and maintain secure, scalable Java based backend services that support IAM workflows and enterprise integrations</li><li>Design and consume RESTful APIs to integrate frontend applications with IAM platforms and downstream systems</li><li>Apply object-oriented design principles and established patterns to build extensible and reliable services</li><li>Collaborate with architects and senior engineers to align implementations with broader platform and integration strategies</li></ul>
Agile Execution &amp; Collaboration 
<ul><li>Actively participate in Agile delivery models such as Scrum and Kanban</li><li>Contribute to sprint planning, backlog refinement, estimation, and retrospectives</li><li>Collaborate closely with cross functional partners (product, UX, architecture, QA, security) to deliver incremental value</li><li>Communicate progress, risks, and technical considerations clearly within the team</li></ul>
AI Assisted Development &amp; Modern Engineering Practices 
<ul><li>Use AI assisted development tools (e.g., GitHub Copilot or equivalent) to improve productivity, code quality, and delivery speed in accordance with enterprise standards</li><li>Contribute to the integration of intelligent capabilities into applications, where applicable, through clean and well designed interfaces</li><li>Apply DevOps and CI/CD best practices to support reliable build, test, and deployment pipelines</li></ul></div></li></ul> 
Key Requirements:<ul><li>
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.<ul><li>Software engineering experience</li><li>Hands-on development experience with Java, building backend services and APIs</li><li>Experience developing web applications using React, with strong proficiency in JavaScript and TypeScript</li><li>Experience building scalable, responsive web applications using modern frontend patterns and state management solutions (e.g., Redux)</li><li>Experience translating Figma designs into polished, production ready user interfaces</li><li>Experience deploying applications to cloud platforms such as AWS, Azure, GCP, or OpenShift</li><li>Experience with CI/CD and DevSecOps tooling (e.g., GitHub Actions, Jenkins, uDeploy, Harness)</li><li>Experience with SAST/SCA tools such as SonarQube, Checkmarx, or Black Duck</li><li>Strong understanding of RESTful APIs, microservices, and cloud native architecture patterns</li><li>Experience with relational and/or NoSQL databases (e.g., SQL Server, MongoDB)</li><li>Experience working in Agile Scrum or Kanban teams</li><li>Hands on experience using AI powered development tools for coding, testing, refactoring, and documentation</li><li>Test driven development (TDD) experience is a plus</li></ul></li></ul></div>

Software Engineer 3 - Contingent (contract)

NTT DATA

Req ID: 366636
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Mainframe Developer (FTE/Onsite/USC/GC) to join our team in Irving, Texas (US-TX), United States (US).
 
Day to Day job Duties: 
<ul>
<li>Design, develop, and maintain mainframe applications using COBOL, JCL, DB2, CICS, VSAM, IMS, MQ Series, and other mainframe technologies as required.</li>
<li>Implement and managing CI/CD pipelines to automate development, testing, and deployment processes for mainframe applications.</li>
<li>Provide Production Support for mainframe applications, including monitoring, incident management, troubleshooting, problem resolution, and root cause analysis.</li>
<li>The developer will also utilize middleware technologies such as IBM Integration Bus (IIB), Red Hat Fuse, Apache Kafka, or IBM MQ for integration, monitor system performance, troubleshoot issues, and optimize application performance.</li>
<li>Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement</li>
<li>Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality</li>
<li>Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems</li>
<li>Ensure essential procedures are followed and help define operating standards and processes</li>
<li>Serve as advisor or coach to new or lower-level analysts</li>
<li>Has the ability to operate with a limited level of direct supervision.</li>
<li>Can exercise independence of judgement and autonomy.</li>
<li>Acts as SME to senior stakeholders and /or other team members.</li>
</ul>
Skills required: 
<ul>
<li>Overall 5+ years of experience.</li>
<li>3+ Experience in In-depth knowledge of mainframe technologies, including COBOL, JCL, DB2, CICS, VSAM, IMS, MQ Series, Endevor, and FTP.</li>
<li>2+ Experience in Familiarity with Agile methodologies, Application Resiliency, and Security principles, and Strong analytical, debugging, and problem-solving skills.</li>
<li>Strong understanding of CI/CD principles and experience with CI/CD tools and methodologies applied to mainframe environments with mainframe batch scheduling tools like CA7 or OPC/TWS</li>
<li>Experience in Java, JSON, Micro services</li>
<li>Proven experience with middleware technologies such as IBM MQ, IBM Integration Bus (IIB), Apache Kafka, or similar is also necessary.</li>
<li>Experience required in debug tools like Expeditor</li>
<li>Experience with File Aid, Stored Procedures, Endeavor, CA-7, NDM, MFTS, s-FTP,NDM XML, CLIST, REXX is a plus</li>
<li>Experience in shell scripting in UNIX/LINUX is a plus.</li>
<li>Experience in working as part of a scrum team with knowledge of related ceremonies</li>
<li>Understanding of software skills such as business analysis, development, maintenance, and software improvement</li>
<li>Strong communication skills.</li>
</ul>
#LI-NorthAmerica
 
#INDFSINS
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Mainframe Developer (FTE/Onsite/USC/GC)

<div>At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. 
 
For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. 
 
NTT DATA's Client is seeking a Mainframe Developer to design, develop, and maintain mainframe applications using COBOL, JCL, DB2, CICS, VSAM, IMS, MQ Series, and other mainframe technologies as required.
<ul><li>Implement and managing CI/CD pipelines to automate development, testing, and deployment processes for mainframe applications.</li>
<li>Provide Production Support for mainframe applications, including monitoring, incident management, troubleshooting, problem resolution, and root cause analysis.</li>
<li>The developer will also utilize middleware technologies such as IBM Integration Bus (IIB), Red Hat Fuse, Apache Kafka, or IBM MQ for integration, monitor system performance, troubleshoot issues, and optimize application performance.</li>
<li>Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement</li>
<li>Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality</li>
<li>Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems</li>
<li>Ensure essential procedures are followed and help define operating standards and processes</li>
<li>Serve as advisor or coach to new or lower-level analysts</li>
<li>Has the ability to operate with a limited level of direct supervision.</li>
<li>Can exercise independence of judgement and autonomy.</li>
<li>Acts as SME to senior stakeholders and /or other team members.</li></ul> 
 
Skills required:
<ul><li>Overall 5+ years of experience.</li>
<li>3+ Experience in In-depth knowledge of mainframe technologies, including COBOL, JCL, DB2, CICS, VSAM, IMS, MQ Series, Endevor, and FTP.</li>
<li>2+ Experience in Familiarity with Agile methodologies, Application Resiliency, and Security principles, and Strong analytical, debugging, and problem-solving skills.</li>
<li>Strong understanding of CI/CD principles and experience with CI/CD tools and methodologies applied to mainframe environments with mainframe batch scheduling tools like CA7 or OPC/TWS</li>
<li>Experience in Java, JSON, Micro services</li>
<li>Proven experience with middleware technologies such as IBM MQ, IBM Integration Bus (IIB), Apache Kafka, or similar is also necessary.</li>
<li>Experience required in debug tools like Expeditor</li>
<li>Experience with File Aid, Stored Procedures, Endeavor, CA-7, NDM, MFTS, s-FTP,NDM XML, CLIST, REXX is a plus</li>
<li>Experience in shell scripting in UNIX/LINUX is a plus.</li>
<li>Experience in working as part of a scrum team with knowledge of related ceremonies</li>
<li>Understanding of software skills such as business analysis, development, maintenance, and software improvement</li>
<li>Strong communication skills.</li>
</ul>
About NTT DATA Services: 
 
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. 
 
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. 
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($40 to $48.75). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. 
 
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&amp;D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. 
#indist 
#li-northamerica</div>

Mainframe Developer

CHRISTUS Health

<div>Description 
Summary:
The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight.
Responsibilities:
<div><ul><li>Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities.</li><li>
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards.</li><li>
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice.</li><li>
Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command.</li><li>
Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.</li><li>
Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team.</li><li>
Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve.</li><li>
Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations.</li><li>
Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.</li><li>
Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.</li><li>
Works collaboratively with application and compliance teams to design system processes.</li><li>
Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines.</li><li>
Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions.</li><li>
Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas.</li><li>
Ability to coach in a positive and constructive way to increase self-awareness in others.</li><li>
Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review.</li><li>
Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff.</li><li>
Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency.</li><li>
Maintains expert knowledge of all technologies applicable to specific job responsibilities.</li><li>
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.</li><li>
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise.</li><li>
Leads and coordinates across applications for high impact vendor changes.</li><li>
May be required to travel to perform duties.</li><li>
May be required to work additional hours as needed during critical problems.</li><li>
Proactively plans projects and tasks across applications.</li><li>
Performs other duties as assigned.</li></ul></div>
Requirements:
<div>Education/Skills<ul><li>
Associates or Bachelor&rsquo;s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs</li><li>
Ability to adjust to and implement change</li><li>
Problem Solving skills</li><li>
Multitasking skills</li><li>
Work as a team member</li><li>
Proficient in Microsoft applications including Word, Excel, and PowerPoint</li><li>
Excellent customer service skills</li><li>
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education</li><li>
Strong organizational skills in managing multiple priorities</li></ul><div>
Experience</div><ul><li>
5-7 years of experience within supported healthcare, business, or information systems</li><li>
Supervisory experience preferred</li><li>
Preferred 2+ years project management experience or equivalent</li><li>
Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects</li><li>
Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project</li><li>
Regularly serves as mentor or knowledge resource to peers across community</li><li>
May have functional supervision responsibilities of other team members</li><li>
May provide input into performance reviews and corrective actions for team members</li><li>
May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members</li><li>
Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues</li><li>
Works in a team setting, sharing information and assisting other junior team members</li><li>
Possesses and demonstrates detailed healthcare knowledge and systems expertise</li><li>
Excellent project management and communication skills, both verbal and written</li><li>
Able to independently coordinate and lead projects</li></ul><div>
Licenses, Registrations, or Certifications</div><ul><li>
Associated certifications on area of focus, preferred</li><li>
For Epic Analysts:<ul><li>
Must be proficient in the assigned Epic module or certified upon employment date.</li><li>
Certifications or Proficiencies must stay current by maintaining new version training.</li></ul></li></ul></div>
Work Schedule: 
8AM - 5PM Monday-Friday
Work Type:
Full Time</div>

Application System Analyst Lead - HB/PB/HIM

<div>Description 
Summary:
The Information Services Lead is responsible for leading and coordinating the efforts and content within the designated focus area. This position is the most senior level and will require coordination and consistency across related IS teams. Specific responsibilities include providing oversight for applications support including Incident, Problem, Request and Change Management. This position requires a self-starter with the ability to work with minimal oversight.
Responsibilities:
<div><ul><li>Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities.</li><li>
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards.</li><li>
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice.</li><li>
Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command.</li><li>
Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.</li><li>
Develops business relationships with key client administrators based on trust. Leverages relationships to gain new project insight and new business opportunities for the Portfolio team.</li><li>
Identifies potential areas of conflict or roadblocks and works with appropriate leadership to remove or resolve.</li><li>
Organizes and distributes work load to ensure deliverables meet customer expectations; Mentor assigned Analysts; Facilitates cross training of team members. Proactively escalates issues and/or concerns with customer/system service expectations.</li><li>
Maintains knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.</li><li>
Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.</li><li>
Works collaboratively with application and compliance teams to design system processes.</li><li>
Acts as customer liaison, working with end-users or business contacts to understand business needs and communicate the requirements and timelines.</li><li>
Leads the focus area workgroups, providing oversight for related processes. Manages communication between the application teams as appropriate; facilitates application and cross-application work sessions.</li><li>
Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas.</li><li>
Ability to coach in a positive and constructive way to increase self-awareness in others.</li><li>
Demonstrates highest ability to produce design, configuration and deliverables for executive leadership with no superior review.</li><li>
Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff.</li><li>
Develop and maintain documentation, remain informed of the latest features and functionality to enhance the focus area to gain efficiency.</li><li>
Maintains expert knowledge of all technologies applicable to specific job responsibilities.</li><li>
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.</li><li>
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of the trends in his/her field of expertise.</li><li>
Leads and coordinates across applications for high impact vendor changes.</li><li>
May be required to travel to perform duties.</li><li>
May be required to work additional hours as needed during critical problems.</li><li>
Proactively plans projects and tasks across applications.</li><li>
Performs other duties as assigned.</li></ul></div>
Requirements:
<div>Education/Skills<ul><li>
Associates or Bachelor&rsquo;s degree preferred with a focus in healthcare, business, or information systems. Ability to present complex data in meaningful method, i.e., charts, graphs</li><li>
Ability to adjust to and implement change</li><li>
Problem Solving skills</li><li>
Multitasking skills</li><li>
Work as a team member</li><li>
Proficient in Microsoft applications including Word, Excel, and PowerPoint</li><li>
Excellent customer service skills</li><li>
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education</li><li>
Strong organizational skills in managing multiple priorities</li></ul>
Experience<ul><li>
5-7 years of experience within supported healthcare, business, or information systems</li><li>
Supervisory experience preferred</li><li>
Preferred 2+ years project management experience or equivalent</li><li>
Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects</li><li>
Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project</li><li>
Regularly serves as mentor or knowledge resource to peers across community</li><li>
May have functional supervision responsibilities of other team members</li><li>
May provide input into performance reviews and corrective actions for team members</li><li>
May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members</li><li>
Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues</li><li>
Works in a team setting, sharing information and assisting other junior team members</li><li>
Possesses and demonstrates detailed healthcare knowledge and systems expertise</li><li>
Excellent project management and communication skills, both verbal and written</li><li>
Able to independently coordinate and lead projects</li></ul>
Licenses, Registrations, or Certifications<ul><li>
Associated certifications on area of focus, preferred</li><li>
For Epic Analysts:<ul><li>
Must be proficient in the assigned Epic module or certified upon employment date.</li><li>
Certifications or Proficiencies must stay current by maintaining new version training.</li></ul></li></ul></div>
Work Schedule: 
8AM - 5PM Monday-Friday
Work Type:
Full Time</div>

Application System Analyst Lead - Converge Revenue Cycle

<div>About this role: 
 
Wells Fargo is seeking a Senior Customer Service Representative to cultivate and maintain relationships with medium to large and complex and/or high producing accounts within the assigned market territory.
 
 
In this role, you will:<ul><li>
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team</li><li>
Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact</li><li>
Perform complex customer support tasks</li><li>
Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals</li><li>
Interact with immediate team and communicate with other departments</li><li>
Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints</li><li>
Perform research to resolve complex customer problems</li><li>
Recommend areas needing improvement</li><li>
Interact with internal and external customers</li></ul>
Required Qualifications:<ul><li>
2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
2 years + years of customer service experience</li><li>
2 years + years of contact center experience</li><li>
2 years + years of financial services experience</li><li>
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.</li><li>
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.</li><li>
Basic Microsoft Office Skills</li><li>
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.</li><li>
Experience delivering results in a fast-paced, deadline driven environment.</li><li>
Excellent verbal, written, and interpersonal communication skills.</li><li>
Good attention to detail and accuracy skills</li><li>
Ability to quickly learn business operations and processes.</li></ul>
Job Expectations:<ul><li>
This position is not eligible for a visa sponsorship.</li><li>
Candidate must reside within a reasonable commute to a location listed in the posting.</li><li>
This position offers a hybrid work schedule.</li><li>
Relocation assistance is not available for this position. Must be able to work any shift during the regular business operating hours for this department which are Monday- Friday 9:00am-6:00pm cst</li></ul>
Posting End Date:
 
15 Apr 2026 
*Job posting may come down early due to volume of applicants.
 
 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Senior Customer Service Representative

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