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applied ai/ml lead

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associate software engineer

applied ai ml lead

JPMorganChase

<div>JOB DESCRIPTION 
 
 
As Applied AI/ML Lead within Commercial &amp; Investment Bank with the Healthcare Provider team, you will lead the design, development, and production deployment of AI/ML solutions focused on image classification, text categorization, and data extraction from scanned TIF documents. You will architect and implement computer vision pipelines leveraging CRNN architectures for document type identification, page-level categorization, and visual feature extraction.
Job responsibilities
<ul><li>Lead the design, development, and production deployment of AI/ML solutions focused on image classification, text categorization, and data extraction from scanned TIF documents and evaluate and explore additional models and architectures to continuously improve classification accuracy, extraction quality, and processing efficiency.</li>
<li>Drive the development and fine-tuning of models for document understanding, text categorization, named entity recognition, and semantic understanding and combine visual layout information, textual content, and spatial relationships to extract structured data from complex scanned documents, while enabling automated categorization and metadata tagging of OCR-extracted text.</li>
<li>Lead the integration and optimization of OCR technology and generative AI capabilities into the document processing pipeline, ensuring high-accuracy text extraction from scanned TIF images across diverse document types, layouts, fonts, and quality levels. Leverage Amazon Bedrock to explore foundation model capabilities for intelligent document understanding, classification, document summarization, and augmenting traditional extraction pipelines.</li>
<li>Architect and implement scalable ML training and inference pipelines using AWS SageMaker, managing model training, hyperparameter tuning, distributed training for large vision models, and real-time/batch inference endpoint deployment. Collaborate with software engineering teams to integrate trained models into Java/Python-based microservices deployed on AWS EKS, ensuring low-latency, high-throughput inference for production document processing workloads.</li>
<li>Establish robust MLOps practices and annotation workflows, including model versioning, automated retraining triggers, A/B testing of model variants, drift detection on document distributions, and comprehensive performance monitoring dashboards and design and manage labeling strategies for training data, ensuring high-quality ground truth datasets for image classification, text categorization, and document extraction tasks.</li>
<li>Build and manage a team of ML engineers and applied scientists, fostering a culture of experimentation, rapid prototyping, and rigorous evaluation of model performance against business KPIs.</li>
</ul>Required qualifications, capabilities, and skills
<ul><li>Bachelor's degree or MS or PhD in quantitative discipline, e.g. Computer Science, Mathematics, Operations Research, Data Science.</li>
<li>7+ years of experience in applied ML/AI roles with at least 2+ years leading teams or large-scale ML initiatives</li>
<li>Advanced proficiency in Python and enterprise languages, with deep experience in PyTorch, TensorFlow, Hugging Face Transformers, OpenCV, and Pillow for model development and image processing. Proficiency in Java and/or Groovy for integrating ML capabilities into backend services and enterprise application ecosystems. Familiarity with Oracle databases for feature extraction, training data retrieval, and integration with ML workflows.</li>
<li>Deep expertise in computer vision and NLP models, with hands-on experience implementing and fine-tuning CRNN-based architectures for image classification and feature extraction. Strong experience with multimodal document understanding combining text, layout, and image features. Proficiency in transformer-based NLP models for text categorization, sequence labeling, named entity recognition, and semantic analysis of OCR-extracted content.</li>
<li>Practical experience with OCR technologies and image preprocessing, for text extraction from scanned documents, with an understanding of OCR accuracy optimization, preprocessing techniques, and post-processing correction. Experience with image preprocessing for scanned documents in TIF format, including multi-page handling, resolution normalization, deskewing, binarization, and noise removal.</li>
<li>Deep hands-on experience with AWS SageMaker and Amazon Bedrock, including end-to-end ML workflows such as training jobs, processing pipelines, model registry, distributed training, and real-time/batch inference endpoints. Practical experience leveraging foundation models, prompt engineering, and building generative AI-augmented document processing solutions. Experience deploying and scaling ML models as containerized microservices on AWS EKS using Docker and Kubernetes, with expertise in optimizing GPU-based inference workloads.</li>
<li>Strong knowledge of MLOps tools and practices, including MLflow, SageMaker Pipelines, or equivalent platforms for experiment tracking, pipeline automation, and model lifecycle management. Excellent leadership and communication skills with the ability to present complex technical concepts to senior leadership and non-technical audiences.</li>
</ul>Preferred qualifications, capabilities, and skills
<ul><li>Domain expertise in the healthcare industry
</li><li>Experience in applied ML/AI roles in document processing, computer vision, or NLP domains
</li></ul>ABOUT US 
 
 
<div><div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM
 
 
J.P. Morgan's Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Applied AI/ML Lead

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. 
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions.
The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands‑on technical leadership across architecture, design, integration, and optimization of cloud‑based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.
Primary Responsibilities
Primary Responsibilities<ul><li>
Serve as the technical lead for Contact Center solutions, with hands‑on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).</li><li>
Design, implement, and optimize cloud‑based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.</li><li>
Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.</li><li>
Partner with business analysts, solution architects, and product owners to translate business requirements into end‑to‑end technical designs and implementations across cloud and SaaS platforms.</li><li>
Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google‑based and vendor platforms.</li><li>
Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud‑native and GCP‑optimized architectures.</li><li>
Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.</li><li>
Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.</li><li>
Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.</li><li>
Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high‑quality engineering execution and delivery outc</li></ul><h1 class="jobSectionHeader"> 

Use your skills to make an impact 

</h1>Required Qualifications<ul><li>
Bachelor's degree in Computer Science, Information Technology, or related field</li><li>
10+ years of technical experience delivering complex, large‑scale cloud, SaaS, or platform‑based solutions</li><li>
Strong analytical, organizational, and problem‑solving skills</li><li>
Passion for contributing to an organization focused on continuously improving consumer and member experiences</li></ul>
Preferred Qualifications<ul><li>
Technical leadership experience delivering large‑scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).</li><li>
Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.</li><li>
Hands‑on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.</li><li>
Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).</li><li>
Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.</li><li>
Strong architecture experience across Business, Application, Data, and Technology domains.</li><li>
Excellent communication and influencing skills, with the ability to translate complex technical concepts into business‑relevant outcomes.</li><li>
Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.</li><li>
Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.</li><li>
Experience collaborating closely with vendors to influence product capabilities and roadmaps.</li><li>
Healthcare industry experience preferred.</li></ul>
Google Cloud Platform (GCP) &amp; Conversational AI &ndash; Preferred Skills<ul><li>
Hands‑on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.</li><li>
Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.</li><li>
Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.</li><li>
Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.</li><li>
Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes‑based architectures.</li><li>
Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.</li><li>
Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.</li><li>
Exposure to GCP‑based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.</li></ul>
Additional Information
Work-At-Home Requirements<ul><li>
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.</li><li>
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.</li><li>
Satellite and Wireless Internet service is NOT allowed for this role.</li><li>
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li></ul>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$106,900 - $147,000 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Senior Cloud Solutions Engineer - Contact Center

General Dynamics Information Technology

<div><div><div>Your Impact
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job Description<div>
As a Digital Content Creator (Farsi Language Specialist), you will play a critical role in driving success and innovation. Our work depends on a Digital Content Creator joining our team to create compelling multi-format content that grows audiences across digital platforms, with a particular focus on Farsi-speaking audiences. This role combines strategy and creativity to turn concepts into engaging content across text, social, video, and audio formats. Success in this position requires strong digital content skills, native or near-native Farsi fluency, data fluency, and collaboration across teams, with a focus on delivering content that supports audience engagement.
HOW A DIGITAL CONTENT CREATOR WILL MAKE AN IMPACT<ul><li>
Sources information and shapes it into multiple formats, including text, social, video, and audio, to effectively engage audiences, especially Farsi-speaking communities.</li><li>
Drives content creation strategies to grow audiences across digital platforms.</li><li>
Analyzes audience metrics and leverages data to shape content strategies.</li><li>
Collaborates across teams to deliver content that supports audience engagement goals.</li><li>
Experiments with emerging platforms and technologies to optimize content delivery.</li><li>
Utilizes AI and automation tools to enhance content production.</li><li>
Manages and publishes content on popular social media platforms.</li><li>
Supports digital advertising efforts, including platforms like Meta and Google Ads.</li><li>
Leverages digital analytics platforms like Google Analytics to track and improve performance.</li></ul>
WHAT YOU&rsquo;LL NEED TO SUCCEED
Education:<ul><li>
Bachelor's Degree preferred; experience may be substituted in lieu of degree.</li></ul>
Experience:<ul><li>
Proven experience working in a digital publishing environment.</li><li>
Experience managing and publishing content on popular social media platforms.</li><li>
5+ years experience required.</li></ul>
Skills and Abilities:<ul><li>
Native or near-native fluency in Farsi, with strong writing and editing skills in Farsi and English.</li><li>
Strong writing and editing skills, with a focus on digital content and adaptability to changing trends and technologies.</li><li>
Proficiency in SEO and social media optimization, with a commitment to continuous experimentation across emerging platforms.</li><li>
Ability to analyze audience metrics and leverage data to shape content strategies.</li><li>
Familiarity with multimedia content editing.</li><li>
Familiarity with AI and automation tools to enhance content production.</li><li>
Familiarity with digital advertising platforms like Meta and Google Ads.</li><li>
Familiarity with digital analytics platforms like Google Analytics.</li></ul>
Preferred Skills:<ul><li>
Proficiency in Adobe Creative Suite or similar production tools.</li><li>
Experience using WordPress or similar content management platforms and familiarity with HTML/CSS.</li><li>
Strong understanding of SEO principles, including keyword research and implementation strategies to improve organic search rankings.</li><li>
Experience with social media management tools like Hootsuite and social media marketing strategies.</li><li>
Additional Middle Eastern language skills are a plus.</li></ul>
Location:<ul><li>
Customer Site (Tampa, FL)</li></ul>
Clearance: Must have the ability to obtain a secret clearance. US Citizenship is Required
GDIT IS YOUR PLACE 
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<ul><li>
Growth: AI-powered career tool that identifies career steps and learning opportunities</li><li>
Support: An internal mobility team focused on helping you achieve your career goals</li><li>
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off</li><li>
Community: Award-winning culture of innovation and a military-friendly workplace</li></ul>
OWN YOUR OPPORTUNITY 
Explore a career in intelligence at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission.
#armajobs
</div></div><div><div><div>Work Requirements</div></div><div></div><div><div>
Years of Experience<div>
1 + years of related experience</div><ul><li>may vary based on technical training, certification(s), or degree</li></ul></div><div></div><div>
Certification</div><div>
Travel Required<div>
Less than 10%</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div>
Salary and Benefit Information<div>
The likely salary range for this position is $80,750 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. 
View information about benefits and our total rewards program.</div>
Our Identity Verification Process<div>
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.</div>
About Our Work<div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</div></div></div>

Digital Content Creator (Farsi Language Specialist)

HealthJoy

<div><h2 class="jobSectionHeader">Preferred Location: Tampa</h2>
<h2 class="jobSectionHeader">Come for the mission. Stay for the innovation.</h2>

Let's keep things simple: we're a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us.

Healthcare benefits are complex, underutilized, and often invisible to the people who need them most. Employers invest heavily in benefits their people don't understand and don't use, and when that happens, the client questions the value and the relationship is at risk. HealthJoy sits right at that intersection: we make benefits simple, connected, and worth coming back to, and our Customer Success team is the engine that turns that value into retained and expanded revenue.

HealthJoy has garnered workplace awards from Inc.'s Fastest Growing Startups and Built In Chicago's Best Places to Work while growing globally to more than 300 team members. We're focused here on protecting and growing the revenue base we've built, and on reinventing how a Customer Success organization operates in an AI-native company.

The opportunity is real and the stakes are clear. Net revenue retention is the number that compounds everything else we do. We have a strong, experienced CS team, a maturing data foundation, and a head start on AI-powered customer lifecycle tooling that most of our competitors can't match. Your job is to take that foundation and run: defending revenue, driving expansion, and building the agentic Customer Success motion that lets us manage growing books of business without growing headcount at the same rate.
<h2 class="jobSectionHeader">
The Role</h2>

You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team that owns those relationships through a genuine shift in how the work gets done.

This is a commercial role, not a satisfaction role. Net revenue retention, gross retention, and expansion are the outcomes that matter. You own the renewal calendar, the churn-risk triage, the upsell and product-adoption motion, and the health of every client relationship from launch through renewal. You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why.

It's also a building role, and increasingly an AI-native one. We've already built and deployed agents that recaptured over a thousand hours of CSM prep time in a single quarter, collapsed upsell research from hours to seconds, and replaced a six-figure vendor contract with an in-house tool. That's the starting line, not the finish. You'll lead a team and a roadmap that's moving toward a fully agentic customer lifecycle: specialized agents mapped to each phase of the client journey, triggered by real-time signals, orchestrated for the right message at the right moment. You don't have to have personally built that before, but you have to be genuinely excited to lead an organization that operates this way and to roll up your sleeves in the work.

This role works cross-functionally with Sales, the Broker Partnership team, Marketing, RevOps, Data, Product, and Legal. Retention is a team sport here, and you'll be at the center of it.
<h2 class="jobSectionHeader">
What You'll Do</h2>

Own net revenue retention and gross retention. You carry the retention number. You own the renewal calendar, knowing which accounts sit in the triage window and which are in the danger zone, and you build the forecasting discipline to see churn coming before it happens. You concentrate the team's human attention where relationship complexity and revenue impact are highest.

Drive expansion and product adoption. Retention and growth are two sides of the same book. You own the upsell pipeline and the product-adoption motion, getting live clients to activate the products that make them stickier and prove ROI. You set the targets, build the tracking, and hold the team to the outcome.

Lead the AI-native transformation of Customer Success. You own and advance the agentic customer lifecycle roadmap: business-review and renewal-proposal agents, upsell-discovery agents, long-tail automated outreach, predictive health scoring, and the orchestration layer that ties them together. You partner with Data, Product, and RevOps to keep the underlying data foundation trustworthy, and you make AI a multiplier for your team's judgment rather than a replacement for it.

Run the team out of Salesforce. You make SFDC the system of record for how the team forecasts renewals, manages opportunities, and tracks the health of the book. You bring rigor and a single source of truth to how Customer Success operates day to day.

Own the broker-advocacy dimension of retention. A large share of churn risk concentrates in accounts where the broker doesn't actively sell renewal value. You partner with the broker partnership team and Sales to close that gap, equipping brokers with renewal narratives, benchmarks, and ROI proof, and reaching clients directly where broker pass-through can't be assumed.

Be the senior voice for clients. You show up for the relationships that matter: QBRs, business reviews, escalations, on-site visits, and incident communications. You own the Customer Advisory Board and the Voice of Customer program, and you bring what you hear back into Product, Marketing, and the broader business.

Lead and develop the team. You manage a team of CS managers and their CSMs, you raise the commercial sophistication of the org, and you build the bench. As books grow and the work gets more strategic, you make sure your people are spending their time on judgment, not busywork.

Bring the numbers to the table. You know your retention, expansion, and engagement metrics cold, you spot the trends, and you turn them into action without waiting for a data team to hand you the answer.
<h2 class="jobSectionHeader">
What We're Looking For</h2>

8+ years in Customer Success, account management, or a commercial retention role, including team leadership. You've owned a retention or net revenue retention number and led the people responsible for delivering it. You know what it takes to defend and grow a B2B book of business.

Revenue-first mindset. You think in terms of retention, expansion, and net revenue retention, not just satisfaction scores or relationship health. You connect every CS activity to a business outcome and you hold yourself and your team accountable to the number.

AI-native, or hungry to be. This is the one that matters most. You're genuinely excited to lead a Customer Success organization where AI and agents do the heavy lifting, and you're comfortable building and iterating on those workflows rather than waiting for someone to hand them to you. Hands-on experience designing AI-augmented or agentic processes is a strong plus; an authentic builder's curiosity about it is non-negotiable. If the idea of reinventing how CS operates energizes you, you'll thrive here. If you'd rather run the proven playbook you already know, this isn't the role.

Commercial and cross-functional fluency. You operate comfortably with Sales, Marketing, RevOps, Data, Product, and Legal. You understand how broker-channel dynamics shape retention in benefits, and you know how to drive outcomes through relationships and teams you don't directly control.

Comfort with data and systems. You live in Salesforce, you pull your own metrics, you spot the signal in the noise, and you make the team's reporting a source of truth the whole business can rely on.

Comfort with ambiguity. This is a function in transformation, not a steady-state book to maintain. You'll build things from scratch, change how the work is done, and shape the role as you go.

Executive presence and clarity. You communicate well at every level, from a CSM to a client's CHRO to our executive team. You can run a QBR, lead a business review, defend a renewal, and write a clear, persuasive email.

Healthcare or benefits experience preferred. Not required, but a real head start. Strong commercial CS leadership and genuine curiosity about the space will get you there.<h2 class="jobSectionHeader"> 
</h2>
<h2 class="jobSectionHeader">This Role Is Not for Everyone</h2>

If you're looking for a defined playbook and a steady-state book of business to manage, this isn't it. If your best work comes from relationship maintenance without a retention or expansion target, look elsewhere. If AI feels like a threat or a distraction rather than the most exciting lever you have, the direction here will frustrate you. If you need full certainty before acting, or a manager telling you exactly what to do next, you won't succeed.

If you read that and thought good, that's what I want, keep going.
<h2 class="jobSectionHeader">
Reporting &amp; Team</h2>

This role reports to the Chief Growth Officer and leads the Customer Success organization, a team of experienced CS managers and their CSMs. You'll work closely with Sales, the broker partnership team, Marketing, RevOps, Data, Product, and Legal, and you'll have visibility into senior leadership as you shape the future of Customer Success at HealthJoy.
<h2 class="jobSectionHeader">
Total Rewards</h2>

Job Level: This role includes a base salary and commissions. Please email at hr@healthjoy.com to request the overall compensation.

The cash compensation above includes base salary only. Certain roles are eligible for additional cash incentives such as commission, annual bonus targets, or other variable incentives.

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions, and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience, and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance.

While HealthJoy is a remote-first employer, certain roles we prefer to be in the Tampa Bay area, where much of our leadership resides.

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

In addition to cash compensation, HealthJoy offers a rich &quot;Total Rewards&quot; package that includes:
<ul>
<li>Medical, Dental, and Vision insurance packages</li>
<li>HSA contribution match</li>
<li>Stock options for eligible roles</li>
<li>401k match</li>
<li>Paid parental leave</li>
<li>Company-sponsored Short Term and Long Term Disability coverage</li>
<li>Flexible PTO</li>
</ul><h2 class="jobSectionHeader">Commitment to Equal Pay</h2>

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, not on their gender, race, or any other personal characteristic. We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.
<h2 class="jobSectionHeader">
Commitment to Equal Opportunity</h2>

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don't meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply, we'd love to hear from you.</div>

VP, Customer Success & Retention

LTIMindtree

<div>Role description 
Job Title: Data Modeling

Work Location : Tampa,Florida

Job Summary

 Seeking a Senior professional with 3 to 5 years of experience in Dimensional Data Modeling within the Data Modeling domain to design and optimize data structures for business intelligence and analytics

 Job Description

 Design and develop dimensional data models to support analytics and reporting needs Collaborate with data architects and business stakeholders to translate requirements into effective data models Ensure data integrity and consistency across various data sources Analyze existing database schemas and recommend enhancements for scalability and performance Maintain comprehensive documentation of data models and related database schemas Stay current with industry trends and best practices in dimensional data modeling

Roles and Responsibilities

 Lead the design and implementation of dimensional data models aligned with business objectives Work closely with ETL developers to facilitate smooth data integration and transformation processes Conduct data profiling and validation to ensure data accuracy and completeness Provide guidance and mentorship to junior team members on data modeling principles and techniques Collaborate with crossfunctional teams to support data analytics and reporting initiatives Troubleshoot and resolve issues related to data modeling and database performance Participate in code reviews to enforce adherence to data modeling standards and best practices 


Skills 
Mandatory Skills : Dimensional Data Modeling 
Other details 
Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (&ldquo;LTIM&rdquo;):

Benefits and Perks:
<ul>
<li>Comprehensive Medical Plan Covering Medical, Dental, Vision</li>
<li>Short Term and Long-Term Disability Coverage</li>
<li>401(k) Plan with Company match</li>
<li>Life Insurance</li>
<li>Vacation Time, Sick Leave, Paid Holidays</li>
<li>Paid Paternity and Maternity Leave</li>
</ul>
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. 
Benefits 
Compensation range: $86,031.00 to $113,900.00 per year 
About LTM 
LTM is an AI-centric global technology services company and the Business Creativity partner to the world&rsquo;s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI &mdash; enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM &mdash; a Larsen &amp; Toubro company &mdash; owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/</div>

Senior Data Engineer

CCMEDIC HOMECARE 

HeaderOverview Join our dynamic healthcare team as a Licensed Social Worker (PRN), where you will play a vital role in delivering compassionate, patient-centered care across diverse settings. This flexible position offers the opportunity to support individuals and families through challenging times, providing clinical counseling, crisis intervention, and comprehensive case management. As a key member of our multidisciplinary team, you will utilize your expertise to assess patient needs, develop tailored care plans, and facilitate positive outcomes while working in a supportive environment that values your professional growth and dedication.Responsibilities<ul><li>Conduct thorough patient assessments to identify psychosocial needs, including diagnostic evaluations and mental health status.</li><li>Provide individual and group therapy sessions utilizing evidence-based practices such as cognitive behavioral therapy (CBT), motivational interviewing, and behavioral therapy techniques.</li><li>Deliver specialized counseling for child and family cases, hospice care, addiction recovery, dementia care, PTSD, autism spectrum disorders, and developmental disabilities.</li><li>Manage case documentation accurately within electronic medical records (EMR) systems while adhering to HIPAA regulations to ensure confidentiality.</li><li>Coordinate with healthcare providers for intake processes, discharge planning, and post-acute care transitions in inpatient, outpatient, nursing home, assisted living, or home &amp; community care settings.</li><li>Engage in crisis management and intervention strategies to support patients experiencing mental health emergencies or behavioral crises.</li><li>Collect and analyze data related to patient progress and treatment effectiveness to inform clinical decisions and improve service delivery.</li></ul>Qualifications<ul><li>Valid licensure as a Licensed Clinical Social Worker (LCSW) or equivalent in Fl</li><li>Proven experience in clinical social work within hospital, inpatient, outpatient, hospice, or senior care environments.</li><li>Entry-level graduate would be acceptable</li><li>Strong knowledge of medical terminology, medical records management, CPT coding, ICD-9/10 coding systems, and healthcare compliance standards such as HIPAA.</li><li>Demonstrated expertise in child &amp; family counseling, behavioral health therapies (including applied behavior analysis), crisis intervention, and working with individuals with disabilities or developmental delays.</li><li>Familiarity with EMR systems and data collection methods to track patient outcomes effectively.</li><li>Excellent communication skills with the ability to perform diagnostic evaluations and develop individualized treatment plans.</li><li>Ability to work independently while collaborating effectively within multidisciplinary teams dedicated to holistic patient care. Embark on a rewarding career that makes a meaningful difference! We are committed to fostering an inclusive environment where your skills are valued and your professional development is supported every step of the way.</li></ul>Pay: $33.75 - $42.25 per hourApplication Question(s):<ul><li>New graduates with Home health experience in other areas can apply.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Home health: 1 year (Preferred)</li></ul>License/Certification:<ul><li>LCSW-C (Required)</li></ul>Location:<ul><li>Tampa, FL 33637 (Preferred)</li></ul>Work Location: Hybrid remote in Tampa, FL 33637

Licensed Social Worker - PRN

Protiviti

<div>JOB REQUISITION
Tampa Internal Audit and Financial Advisory Consultant - 2027
LOCATION
PRO TAMPA
ADDITIONAL LOCATION(S)
JOB DESCRIPTION<div><div>
Are You Ready to Live Something Different with Protiviti?</div></div><div><div><div><div><div><div><div><div><div>
The Protiviti career provides an opportunity to learn, shape outcomes, and grow within a collaborative, inclusive, and high-performing culture. We hire curious individuals who are motivated by learning and who are driven to make an impact. By teaming with our clients, we solve the business challenges a dynamic world presents and discover and implement innovative business solutions. We lean into our mission: We Care. We Collaborate. We Deliver.
At every level, we champion leaders who live our values. Imagining our work as a journey, integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver high-quality, client-focused outcomes in pursuit of our vision to be the most trusted global consulting firm.
Are you inspired to make a difference?
You've come to the right place.
POSITION HIGHLIGHTS
Internal Audit and Financial Advisory consultants work with Protiviti&rsquo;s clients, who are typically among the world&rsquo;s leading companies. As a consultant, you collaborate with the team to deliver high-quality, client-focused solutions to the complex business problems these organizations face. Experience tells us that our future leaders need to be both knowledgeable and demonstrate depth in an area of expertise, while also being versatile, having a broad range of capabilities and skill sets to solve today&rsquo;s complex business problems. That&rsquo;s why we focus on developing consultants across our business, so you gain experience in different industries, grow your technical and professional capabilities, and gain leadership qualities that will ensure your future success.
Consultants are encouraged to contribute ideas, learn through real work, and collaborate closely with others. Our people invest in one another, coaching, guiding, and supporting each team member to grow and perform at their best.
When you join our team, you will participate in Passport to Protiviti, our award-winning onboarding program. You will also attend The Consulting Challenge, an experiential learning course that will help you build confidence and create connections that will help you transition successfully into your role as a consultant. As a consultant, you will be part of Foundations, Protiviti's innovative approach that equips our consultants with the knowledge, skills, technical aptitude, and coaching to become our firm's future leaders.
This Foundations experience will enable you to learn from diverse project experiences while guiding your skill development, preparing you for the next step in your career journey.
Internal Audit and Financial Advisory consultants will experience a variety of projects. Each project experience is designed to fuel your curiosity, build capability, drive real outcomes, and prepare you for the next career level. Consultants learn alongside experienced leaders and advisors to develop a strong understanding of business processes, regulatory environments, and risk/control frameworks, as well as to build fluency in AI-enabled analysis, data interrogation, and audit methodology. Consultants assess risks, analyze data, document observations, and communicate insights that contribute meaningfully to client engagements. Through interactions with client and project team personnel, consultants build professional relationships grounded in trust, which support exceptional client service. A successful consultant manages time and priorities effectively, takes ownership of assignments, and contributes meaningfully to team outcomes.
With each project, you receive hands-on training in a supportive, high-performance environment and interact with leaders across our practice. Talent Managers will assign specific project experiences that support career growth, your skills, and the needs of the business. A network of advisors will help you navigate challenges and celebrate milestones. There are opportunities to join committees, participate in employee network groups, and enjoy social, civic, and networking activities to strengthen connections and build meaningful relationships across our firm and in the community.
Internal Audit and Financial Advisory consultants are hired into one of two areas, including:<ul><li>
Business Process Audit and Advisory: Helps companies become more innovative by exploring their business processes, identifying and mitigating emerging risks, developing creative solutions to complex business challenges, and encouraging best practices to enhance business functions. Business Process Auditors also help clients meet regulatory and compliance requirements and improve the efficiency and effectiveness of core business processes. Managing risk, monitoring and testing controls, enhancing security, and improving corporate governance are core internal audit services.</li><li>
Technology Audit and Advisory: Helps companies navigate the risks and opportunities of an increasingly complex technology landscape, including cybersecurity, AI risk, data governance, and cloud. Technology Auditors assess and advise across the full spectrum of how organizations use technology to protect and enhance enterprise value, including controls and regulatory compliance, privacy, software development, technology resilience, and technology governance.</li></ul>
Meaningful onboarding. Impactful training. Foundational learning. Together, these experiences define the Protiviti Career &ndash; where clear expectations and meaningful support help you build capability, confidence, and shape a career you&rsquo;re proud of.
QUALIFICATIONS<ul><li>
Degree: Bachelor&rsquo;s or Master&rsquo;s degree in a relevant discipline (e.g., Accounting, Computer Science, Data Science, Engineering, Finance, Information Systems, Information Technology, Management Information Systems, or related fields)</li><li>
Visa Status: All applicants applying for U.S. job openings need authorization to work in the United States for Protiviti without sponsorship now or in the future</li><li>
Demonstrated proficiency in applying AI tools to analytical and research tasks (e.g., Microsoft Copilot, GenAI, etc.)</li><li>
Advanced verbal and written communication skills</li><li>
Ability to apply critical thinking skills and innovation to client engagements across various industries</li><li>
Technical proficiency aligning with the assigned capability area</li></ul>
WHAT MAKES YOU SUCCESSFUL<ul><li>
Works effectively in teams, as well as independently</li><li>
Applies creativity and analytical thinking to problem-solving</li><li>
Evaluates, synthesizes, organizes, and interprets data effectively</li><li>
Embraces challenges with a growth mindset and contributes to meaningful outcomes</li><li>
Seeks feedback and guidance to strengthen performance</li><li>
Demonstrates a strong academic background</li><li>
Drives toward obtaining professional certifications</li><li>
Relevant experience with specific skills:<ul><li>
Understanding of internal audit processes, including the use of emerging technologies, understanding frameworks, and achieving audit objectives</li><li>
Handling and analyzing data and information in various formats to uncover valuable insights and draw actionable conclusions</li><li>
Experience with modern tools and technologies, including Microsoft Office Suite, data visualization tools like Power BI</li><li>
Entry-level proficiency in software development, best practices, and methodologies</li><li>
Interest in advanced analytics and automation technologies (e.g., Alteryx, MS Power Platform, Python)</li><li>
Effectively leverages AI tools with strong human judgment in the loop, driving efficiency in delivery while elevating the quality of insights and outcomes for clients</li></ul></li></ul>
HOW WE WORK
Protiviti practices a hybrid model, combining in-person with purpose and remote work to best support excellent work, connection and collaboration. This model creates meaningful experiences for our people and our clients while offering a flexible environment. We encourage thoughtful choices about where work happens &ndash; making decisions that best support client outcomes, team effectiveness and learning. The requirements will vary by client, project, team and other business factors. Our people work both in-person in local Protiviti offices and on client sites, which can include local or out-of-state travel based on our projects and client requests and commitments.
APPLICATION PROCESS
Apply at www.protiviti.com/careers.
Note: Students may apply for only one location or capability. Duplicate applications will not be accepted.
#LI-DNI</div></div></div></div></div></div></div></div></div>
Starting salary is based on a full-time equivalent schedule. Placement in the range is dependent upon experience, skills and geographic work location. Below is the salary range for this job.
$70,000.00 - $87,000.00
Our annual bonus plan provides eligible employees additional cash and/or discretionary stock compensation opportunities. Below is the bonus target opportunity for this job.
$2,000
The total cash range is estimated from the sum of the base salary range plus the bonus target opportunity. Below is the estimated total cash range for this job.
$72,000.00 - $89,000.00
Employees are eligible for medical, dental, and vision coverages, FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks, and short/long term disability. We offer eligible employees a company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions. We provide Choice Time Off (CTO) for vacation, personal needs, and sick time. The amount of (CTO) varies based on years of service. New hires receive up to 20 days of CTO per calendar year. Protiviti also recognizes up to 11 paid holidays each calendar year. 
 
Learn more about the variety of rewards we offer at Protiviti at https://www.protiviti.com/sites/default/files/2026-01/2026_u.s._benefit_highlights.pdf.
Any benefits outlined are part of our reward offerings for full-time employees in the U.S. Your Open Enrollment materials, insurance contracts, plan documents and Summary Plan Descriptions together comprise the official plan document which legally governs the administration of your benefit plans. Protiviti reserves the right to terminate or amend your benefit plans in any way and at any time.
Protiviti is an Equal Opportunity Employer. M/F/Disability/Veteran
As part of Protiviti&rsquo;s employment process, any offer of employment is contingent upon successful completion of a background check.
Protiviti is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.
In your email please include the following:<ul><li>
The specific accommodation requested to complete the employment application.</li><li>
The location(s) (city, state) to which you would like to apply.</li></ul>
For positions located in San Francisco, CA: Protiviti will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Protiviti will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Protiviti is not registered to hire or employ personnel in the following states &ndash; West Virginia, Alaska.
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
JOB LOCATION
FL PRO TAMPA (inactive)</div>

Tampa Internal Audit and Financial Advisory Consultant - 2027

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