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assistant general manager (b2b) Jobs in Mumbai

assistant general manager (b2b)

assistant manager - crm

assistant manager - global service operations Jobs in Mumbai

assistant manager - global service operations

assistant manager of operations

Larsen & Toubro

<div>
 
 Job Title:
 
 Manager &ndash; Administration &amp; Facility Management
 
 
 
 Location:
 
 Khalapur, Maharashtra
 
 
 
 Reporting To:
 
 Factory Head
 
 
 
 Department:
 
 Administration &amp; Facilities
 
 
 
 
 Key Responsibilities:
 
 
 
 1.
 
 General Administration &amp; Facility Management
 
 
 
 
 <ul>
 <li>
 Supervise and manage all facility services including housekeeping, security, garden, pantry, canteen, transportation, and guest house operations.
 </li>
 <li>
 Oversee contract labour operations, including vendor coordination and manpower deployment.
 </li>
 <li>
 Handle all contractor/vendor bill processing and ensure timely payments.
 </li>
 <li>
 Maintain and renew employee insurance policies and AMC agreements for security, transport, guest house, genset, lifts, EPABX, CCTV, pest control, etc.
 </li>
 <li>
 Manage office infrastructure, including housekeeping, pantry, carpentry, electrical works, printing/stationery, and telecommunication needs.
 </li>
 <li>
 Raise PR/PO in SAP for all admin-related procurements and services.
 </li>
 <li>
 Coordinate guest visits, factory events, employee engagement programs, and welfare activities.
 </li>
 <li>
 Ensure accurate supervision of office assistants and monitor daily attendance.
 </li>
 <li>
 Plan and organize company functions, celebrations, and emergency arrangements.
 </li>
 <li>
 Ensure timely local purchases (e.g., uniforms, safety shoes) and vendor payments.
 
 
 </li>
 </ul>
 
 2.
 
 Health, Safety &amp; Environment (HSE)
 
 
 
 
 <ul>
 <li>
 Lead the formation and implementation of safety committees and drive safety awareness across the facility.
 </li>
 <li>
 Conduct training sessions on ERT, fire safety, first aid, and plant safety protocols.
 </li>
 <li>
 Carry out accident investigations and implement corrective/preventive actions.
 </li>
 <li>
 Maintain all safety-related registers and coordinate annual employee health checkups in compliance with the Factories Act.
 </li>
 <li>
 Ensure internal audits and compliance with ISO 9001, EMS 14001, OHSAS, and 5S practices.
 </li>
 <li>
 Celebrate Safety Week, Environment Day, and other safety-related events.
 
 
 </li>
 </ul>
 
 3.
 
 Legal &amp; Statutory Compliance
 
 
 
 
 <ul>
 <li>
 Manage all factory and labour law compliances including Factory License, Form 27, Annual Returns, and Registration Certificates.
 </li>
 <li>
 File all required MPCB (Pollution Control Board) returns and ensure environmental compliance (hazardous waste, e-waste, emission monitoring, etc.).
 </li>
 <li>
 Coordinate with MSEB, MIDC, PCMC, and other local authorities to ensure regulatory adherence.
 </li>
 <li>
 Monitor contractor/vendor compliance with all applicable labour and statutory norms.
 
 
 </li>
 </ul>
 
 4.
 
 Industrial Relations
 
 
 
 
 <ul>
 <li>
 Support senior leadership in maintaining healthy and harmonious industrial relations with the union.
 </li>
 <li>
 Effectively handle contract labour issues and employee grievances.
 </li>
 <li>
 Promote employee cooperation during policy rollouts and key management decisions.
 
 
 </li>
 </ul>
 
 5.
 
 Contract Labour Management
 
 
 
 
 <ul>
 <li>
 Plan and monitor contractual manpower deployment as per operational requirements.
 </li>
 <li>
 Ensure timely availability of contract manpower and track daily workforce reports.
 </li>
 <li>
 Implement engagement and retention strategies to reduce attrition and improve productivity.
 
 
 </li>
 </ul>
 
 6.
 
 Infrastructure Development
 
 
 
 
 <ul>
 <li>
 Oversee new project infrastructure development including layout planning, budgeting, and execution within timeline.
 </li>
 <li>
 Manage all repair &amp; maintenance activities of factory assets and utilities.
 </li>
 <li>
 Liaise with government authorities for necessary permits, licenses, and compliance for infrastructure work.
 
 
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 
 
 <ul>
 <li>
 Graduate/Postgraduate in any discipline. Certification in Admin, Industrial Safety, or Facility Management preferred.
 </li>
 <li>
 12&ndash;15 years of experience in plant/factory administration, infrastructure, and compliance management.
 </li>
 <li>
 Proficiency in SAP and MS Office.
 </li>
 <li>
 Knowledge of local regulations, Marathi language, and stakeholder management is essential.
 </li>
 </ul>
</div>

Assistant Manager/ Manager- Admin & Facility, Khalapur Project

<div>
 
 Designation : Assistant Manager - Inbound process
 
 
 Location: Mumbai, Malad ( Mindspace)
 
 
 Domain : Banking
 
 
 
 
 
 🎯 Job Summary:
 
 
 We are seeking a results-driven Assistant Manager to lead our inbound customer service team, with a strong focus on improving CSAT, NPS, and managing attrition. The ideal candidate will have hands-on experience in contact center operations, team leadership, and driving customer satisfaction and employee engagement.
 
 
 
 
 
 🛠️ Key Responsibilities:
 
 <ul>
 <li>
 Supervise daily operations of the inbound customer service team, ensuring SLA and quality targets are met.
 </li>
 <li>
 Monitor and improve CSAT (Customer Satisfaction Score) through coaching, process enhancements, and service delivery.
 </li>
 <li>
 Drive NPS (Net Promoter Score) initiatives by identifying customer pain points and implementing loyalty-building strategies.
 </li>
 <li>
 Analyze attrition trends and implement retention strategies to improve employee engagement and reduce turnover.
 </li>
 <li>
 Conduct regular performance reviews, feedback sessions, and team huddles to maintain high morale and productivity.
 </li>
 <li>
 Collaborate with workforce management to optimize staffing and shift planning.
 </li>
 <li>
 Handle escalations and ensure timely resolution of customer complaints.
 </li>
 <li>
 Prepare and present reports on CSAT, NPS, attrition, and other KPIs to senior leadership.
 </li>
 <li>
 Coordinate with training and quality teams to upskill agents and improve service consistency.
 </li>
 </ul>
 
 
 
 
 🧑 💼 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Any field.
 </li>
 <li>
 5 years of experience in inbound contact center operations, with at least 1&ndash;2 years in a supervisory or assistant manager role.
 </li>
 <li>
 Proven track record in managing CSAT, NPS, and attrition metrics.
 </li>
 <li>
 Strong leadership, analytical, and interpersonal skills.
 </li>
 </ul>
 
 
 
 
 💻 Preferred Skills:
 
 <ul>
 <li>
 Experience in banking, telecom, or e-commerce customer service.
 </li>
 <li>
 Exposure to Six Sigma, Lean, or other process improvement methodologies.
 </li>
 <li>
 Multilingual capabilities are a plus.
 </li>
 <li>
 Familiarity with employee engagement tools and surveys.
 </li>
 </ul>
 
 
 
 
 🚀 What We Offer:
 
 <ul>
 <li>
 A dynamic and supportive work environment.
 </li>
 <li>
 Career growth opportunities in customer experience and operations.
 </li>
 <li>
 Competitive salary, incentives, and benefits.
 </li>
 <li>
 Training programs to support professional development.
 </li>
 </ul>
 
 
</div>

Assistant Manager

SS&C Technologies

<div>
 As a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.
 
 
 
 Job Description
 
 
 
 Associate - Operations
 
 
 www.ssctech.com
 
 
 Afternoon Shift
 
 
 Job Location &ndash; Mumbai &ndash; Airoli
 
 
 Job Description:
 
 
 <ul>
 <li>
 RECONCILIATION
 </li>
 <li>
 Reconciliation of accounts on a daily basis between Kondor/Geneva (trade capture system also called K+) and the Prime broker / Custodian statements. Prime Responsibilities involve:
 </li>
 <li>
 Reconciliation of trades positions and cash between K+ and PB statements
 </li>
 <li>
 Follow up with the Prime Brokers/Fund Managers to seek clarifications on outstanding breaks.
 
 
 </li>
 </ul>
 Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
 
 
 SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
</div>

Associate - Operations

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud &amp; security/Unified Collaboration/Mobility &amp; IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities �Technical administration or troubleshooting to ensure the efficient functionality of the solution. �Incident Validation, Incident Analysis, Solution recommendation �Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions �Act as a point of escalation for Level-1 customer service analysts �Coordinate with IT teams on escalations, tracking, performance issues, and outages. �Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. �Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. �Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. �Publish weekly reports and monthly reports on customer service operations activity. Desired Skill sets �Good knowledge on implementation, installation, integration troubleshooting and overall functionalities �Experience in troubleshooting platform related issues, data backup, restoration, retention �Maintains awareness of latest technologies in the domain
</div>

Assistant Manager - Global Service Operations

TalentLux

<div>
 
 
 Hi there 👋
 
 
 
 
 
 We&rsquo;re Tobio&rsquo;s, a passion-driven arts &amp; crafts brand is looking for a proactive
 
 Virtual Assistant
 
 to connect with creators, strengthen our collaborations, and grow our affiliate network. Are you the relationship-builder we&rsquo;re looking for?
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 high-performing, detail-oriented Virtual Assistant
 
 with hands-on experience in
 
 Shopify
 
 and
 
 Meta Ads Manager
 
 to support our e-commerce operations and marketing campaigns.
 
 
 You&rsquo;ll work directly with the team to execute tasks quickly and accurately &mdash; helping us build, optimize, and grow online stores and ad campaigns.
 
 
 If you&rsquo;re someone who loves getting things done, learns fast, and doesn&rsquo;t freeze when faced with new challenges &mdash; this role is for you.
 
 
 
 Responsibilities
 
 
 
 
 Shopify Management
 
 
 <ul>
 <li>
 Create and edit Shopify pages and product listings
 </li>
 <li>
 Update product descriptions, images, and pricing
 </li>
 <li>
 Handle basic store configuration (collections, menus, layout tweaks, etc.)
 </li>
 <li>
 Ensure product details and pages are error-free and optimized
 </li>
 </ul>
 
 
 Meta Ads &amp; Marketing Support
 
 
 <ul>
 <li>
 Assist with
 
 Meta Ads Manager
 
 (uploading creatives, managing budgets, duplicating campaigns, tracking performance)
 </li>
 <li>
 Support the media buying team by keeping ad assets organized and campaigns updated
 </li>
 <li>
 Handle basic data entry, reporting, and campaign maintenance tasks
 </li>
 </ul>
 
 
 General Virtual Assistance
 
 
 <ul>
 <li>
 Execute recurring tasks and SOPs efficiently
 </li>
 <li>
 Take clear instructions and deliver high-quality results with minimal supervision
 </li>
 <li>
 Research, test, and learn new tools or workflows quickly
 </li>
 <li>
 Maintain organized files, spreadsheets, and documentation
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 ✅
 
 E-commerce experience
 
 (minimum 1 year), ideally with
 
 Shopify
 
 </li>
 <li>
 ✅
 
 Experience with Meta Ads Manager / Facebook Ads
 
 (uploading ads, managing budgets, etc.)
 </li>
 <li>
 ✅ Excellent
 
 English communication skills
 
 (professional level, spoken and written)
 </li>
 <li>
 ✅ Strong
 
 attention to detail
 
 and ability to self-correct mistakes
 </li>
 <li>
 ✅ Quick learner who adapts fast to new systems and workflows
 </li>
 <li>
 ✅
 
 Execution-focused
 
 &mdash; gets the job done without overthinking or hesitation
 </li>
 <li>
 ✅ Not afraid of challenges or making small mistakes in the learning process
 </li>
 <li>
 ✅
 
 Independent and reliable
 
 &mdash; no hand-holding, no micromanagement required
 </li>
 </ul>
 
 
 Nice to Have (Optional)
 
 
 <ul>
 <li>
 Experience with Google Ads, TikTok Ads, or other ad platforms
 </li>
 <li>
 Knowledge of Canva, Google Sheets, or project management tools (Notion, ClickUp, etc.)
 </li>
 <li>
 Basic understanding of e-commerce analytics or reporting
 </li>
 </ul>
 
 
 Why You&rsquo;ll Love Working With Us
 
 
 <ul>
 <li>
 Work directly with a results-driven, fast-moving team
 </li>
 <li>
 Learn new e-commerce tools and strategies
 </li>
 <li>
 Flexible schedule &mdash; remote-first
 </li>
 <li>
 Growth opportunities as the company expands
 </li>
 </ul>
 
 
 How to Apply
 
 
 
 Complete this short Google Form: https://forms.gle/H7RxrqCBeUDFPDSX6
 
 
 
 
 
 We look forward to hearing from you and seeing how you&rsquo;ll help us bring Tobio&rsquo;s creative kits to stores across the country.
 
</div>

Virtual Assistant

Glenmark Pharmaceuticals

<div>
 
 
 Position Details:
 
 
 
 Designation: Assistant Manager &ndash; Regulatory Affairs CMC
 
 
 Location: Navi Mumbai
 
 
 Reporting to: Deputy General Manager
 
 
 
 
 
 
 Job Summary:
 
 
 
 The Assistant Manager &ndash; Regulatory Affairs will be responsible for managing and coordinating regulatory submissions for the US, EU, and Canadian markets, ensuring compliance with applicable regulations (FDA, EMA, Health Canada). The role involves preparing, reviewing, and submitting high-quality regulatory dossiers (NDA, ANDA, MAA, ANDS, etc.) and maintaining effective communication with health authorities/Regulatory Counterparts.
 
 
 
 
 
 
 Overall Job Responsibilities:
 
 
 
 
 1. Regulatory Submissions
 
 
 <ul>
 <li>
 Prepare, review, and submit high-quality regulatory dossiers (eCTD format) for new product approvals (NDA, ANDA, MAA, NDS, etc.) in the US, EU, and Canada.
 </li>
 <li>
 Ensure compliance with FDA (21 CFR), EMA, ICH, Health Canada, and other relevant regulatory guidelines.
 </li>
 <li>
 Lead and support responses to health authority queries (IRs, CRL/EU and CA deficiencies) in a timely manner.
 </li>
 <li>
 Drafting of Controlled correspondence/Scientific Advice to the USFDA, Health Canada and EU agencies.
 </li>
 </ul>
 
 
 2. Regulatory Strategy &amp; Planning:
 
 
 <ul>
 <li>
 Develop and execute regulatory strategies for new product submissions and deficiency response
 </li>
 <li>
 Conduct regulatory assessments for new products and provide guidance on submission pathways to R&amp;D and other cross functional teams
 </li>
 <li>
 Monitor regulatory changes and assess their impact on product development and submissions.
 </li>
 <li>
 Maintain and update regulatory files, databases, and tracking systems for submissions.
 </li>
 <li>
 Ensure proper archival of regulatory documents and correspondence.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Skills:
 
 
 
 Education: Master&rsquo;s in Pharmacy
 
 
 Experience/Skills
 
 <ul>
 <li>
 8-12 years in Regulatory Affairs (US, EU, and Canada markets).
 </li>
 <li>
 Hands-on experience in preparing ANDA/NDA/MAA/NDS submissions.
 </li>
 <li>
 Knowledge of eCTD, CDER/EMA/Health Canada guidelines.
 </li>
 <li>
 Strong project management and analytical skills.
 </li>
 <li>
 Excellent communication and stakeholder management.
 </li>
 <li>
 Proficiency in regulatory eCTD software
 </li>
 </ul>
</div>

Explore 377+ Assistant manager of operations in Mumbai this November. Find roles across top companies and apply now to boost your career.

377 assistant manager of operations jobs IN Mumbai

Assistant Manager/ Manager- Admin & Facility, Khalapur Project

Assistant Manager/ Manager- Admin & Facility, Khalapur Project

Assistant Manager

Associate - Operations

Assistant Manager - Global Service Operations

Virtual Assistant

Assistant Manager