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JOB DESCRIPTION

You enjoy shaping the future of product innovation as a core leader—driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Senior Product Associate in Chase's Agentic Experience organization, you are an integral part of the team building and scaling the foundational agentic capability (NAC) across web and mobile. In this role, you'll own the core platform and cross-channel building blocks that enable consistent, high-quality agentic experiences—such as channel-optimized rendering patterns, a reusable design system/library, conversational primitives, widgets/components, and integration frameworks used by partner teams. With a strong commitment to scalability, resiliency, stability, and usability, you will collaborate closely with Design, Engineering, and Channel partners to deliver a cohesive foundation that accelerates delivery of agentic experiences across the ecosystem.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Own the foundational NAC roadmap and product strategy—defining the core capabilities, reusable building blocks, and cross-channel standards needed to deliver agentic experiences at scale across web and mobile
• Design and scale cross-channel frameworks including rendering/design pattern guidance, reusable UI component/widget libraries, and interaction standards that ensure consistency while supporting channel-specific optimization
• Define and evolve conversational foundations (e.g., reusable conversational functions, interaction patterns, guardrails, handoffs, and response structures) to enable consistent agent behavior across surfaces
• Partner deeply with Engineering and Design to translate platform needs into clear product requirements (PRDs), acceptance criteria, and prioritized milestones; drive delivery through the full product development lifecycle
• Own and maintain a product backlog spanning foundational capabilities, widgets/components, channel enablement work, and platform integrations—ensuring alignment to the broader Agentic Experience strategic roadmap
• Establish platform quality and scale mechanisms (documentation, governance, adoption pathways for internal teams, integration playbooks, versioning, and deprecation plans) to ensure reusable foundations are easy to implement and maintain

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Proven ability to deliver and scale capabilities across complex, multi-channel digital products (web and mobile), including experience with design systems, reusable UI patterns, or platform enablement for partner teams
• Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Design, Engineering, Analytics) and drive decisions independently without escalation

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.