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back office agent voice non voice english account

ETISAL International Group

<div>
 We are seeking a dedicated and detail-oriented Back Office Agent for our English-speaking accounts at a dynamic outsourcing firm with over 500 employees. In this role, you will support our clients by managing inquiries and resolving issues via voice and non-voice channels efficiently. Your contribution will be crucial in ensuring customer satisfaction while maintaining operational excellence.
 
 
 RESPONSIBILITIES
 
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 Handle inbound and outbound calls as well as emails &amp; Chat to facilitate client inquiries and support requests.
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 Process transactions, applications, and other requests accurately, ensuring compliance with company policies.
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 Update and maintain customer databases with accurate information.
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 Collaborate with various departments to resolve customer issues and enhance service delivery.
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 Prepare and maintain reports on customer interactions, feedback, and overall performance metrics.
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 Assist in training and onboarding new hires to facilitate a cohesive team environment.
 
 
 
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 </ul>
 
 REQUIREMENTS
 
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 Excellent verbal and written communication skills in English.
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 Strong problem-solving abilities with attention to detail.
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 Proficient with office applications and customer relationship management (CRM) software.
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 Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
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 Familiarity with voice and non-voice communication channels.
 
 
 
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 BENEFITS
 
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 Net Salary 17000 EGP
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 2 Days off
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 Social &amp; Medical Insurance
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 Fully Paid Training
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 Career Path Opportunities
 
 
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</div>

Back Office Agent (Voice & Non Voice / English account)

ArpuPlus - ARPU Telecommunications Services

<div>
 The CPaaS Sales Executive is responsible for
 
 new customer acquisition
 
 by proactively generating leads, opening doors, and building a strong enterprise pipeline. The role focuses on
 
 hunting
 
 , leveraging personal and professional networks, direct outreach, and face-to-face engagement to onboard new customers across targeted industries.
 
 
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 Lead Generation &amp; Prospecting (Core Function)
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 Actively generate new leads through cold calling, cold visits, LinkedIn outreach, referrals, and personal contacts
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 Leverage existing relationships and industry connections to open new accounts
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 Identify and approach decision-makers (CX, IT, Digital, Marketing, Operations)
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 Build and maintain a strong pipeline of qualified prospects
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 Door Knocking &amp; Field Sales
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 Conduct regular on-site visits to enterprises, SMEs, and startups
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 Present CPaaS solutions directly to potential customers
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 Establish trust-based relationships with key stakeholders
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 Represent the company professionally in client meetings, events, and exhibitions
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 Solution Selling &amp; Use Case Mapping
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 Understand customer pain points and map them to CPaaS use cases (SMS, WhatsApp, Voice, OTP, Chatbots, Campaigns)
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 Work with presales and product teams to propose tailored solutions
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 Prepare and deliver presentations, demos, and proposals
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 Sales Cycle Management
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 Manage the full sales cycle: prospecting &rarr; qualification &rarr; proposal &rarr; negotiation &rarr; closing
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 Maintain accurate sales data and forecasts in CRM
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 Ensure smooth handover to delivery and account management teams after deal closure
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 Market &amp; Competitive Intelligence
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 Monitor competitors, pricing models, and customer buying behavior
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 Share market insights with sales and product teams
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 Identify emerging opportunities within targeted industries
 
 
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 Target Industries
 
 
 
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 Fintech &amp; Banking
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 E-commerce &amp; Marketplaces
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 Logistics &amp; Delivery
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 Retail &amp; FMCG
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 Healthcare
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 Education &amp; Digital Services
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Experience
 
 
 
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 Bachelor degree in business administration or any other related feild.
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 3-5 years of B2B sales experience
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 Strong preference for SaaS, CPaaS, Telecom, Cloud, or Digital Services background
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 Proven experience in hunting roles, not account farming
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 Demonstrated success in generating leads independently
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 Experience selling into Retail, FMCG, Logistics, or Consumer-facing businesses
 
 
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 Skills
 
 
 
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 Strong negotiation and closing skills
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 Excellent communication and presentation skills
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 Ability to build relationships at C-level and mid-management levels
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 Comfortable with cold outreach and rejection
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 Strong understanding of B2B sales processes
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 Ability to work independently and meet targets
 
 
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 Technical Knowledge (Preferred)
 
 
 
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 Familiarity with CPaaS components: SMS, Voice, WhatsApp, OTP, Chatbots, Campaigns
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 Basic understanding of APIs and integrations (non-technical level)
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 Experience using CRM tools (HubSpot, Salesforce, Zoho, etc.)
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</div>

Sales Executive - CPaaS - SAAS

realme

<div>
 
 Responsibilities：
 
 
 1、Develop and implement content publishing schedules and ensure timely updates.
 
 
 2、Standardize brand voice and visual identity across all store accounts while allowing for local adaptation.
 
 
 3、Support store sales teams with social media guidance and localized content ideas.
 
 
 4、Monitor and analyze account performance data, generate weekly/monthly reports.
 
 
 5、Coordinate with marketing and sales teams to align campaigns with store-level promotions.
 
 
 6、Provide training and support to store staff to improve their content execution and engagement skills
 
 
 
 
 
 Requirements：
 
 
 1. 3-5 years of hands-on social media management experience, with a strong focus on TikTok.
 
 
 2. A creative storyteller able to independently script, produce, and manage the brand's TikTok account end-to-end.
 
 
 3. Excellent briefing skills and a keen ability to identify and leverage local trends and hot topics.
 
 
 4. Data-driven mindset with experience in performance analysis and reporting to guide strategy.
 
 
 5. Fluency in English and Arabic, with the ability to collaborate effectively with marketing and sales teams.
 
</div>

Social Media Marketing Specialist

Raya CX

<div>
 , Permanent Position: Voice Engineer Company Overview: RayaCX is a leading BPO company based in Cairo, Egypt. We provide comprehensive customer experience solutions to global clients across various industries. Our team of experts is dedicated to delivering exceptional services and driving business growth for our clients. Job Overview: We are seeking a highly skilled and experienced Voice Engineer to join our team. The ideal candidate will have a strong background in telecommunications and experience in managing voice networks and systems. As a Voice Engineer, you will be responsible for designing, implementing, and maintaining voice infrastructure for our clients. You will work closely with our clients and internal teams to ensure the smooth operation of their voice systems and provide technical support when needed. Key Responsibilities:
 
 
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 Design, implement, and maintain voice infrastructure for clients
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 Monitor and troubleshoot voice networks and systems to ensure optimal performance
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 Work closely with clients to understand their business requirements and provide customized solutions
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 Collaborate with internal teams to integrate voice systems with other technologies
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 Conduct regular network assessments and make recommendations for improvements
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 Assist in the development and implementation of disaster recovery plans
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 Stay updated with the latest technologies and trends in the voice industry
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 Provide technical support and assistance to clients and internal teams
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 Document network configurations, procedures, and processes
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 Ensure compliance with industry standards and regulations Qualifications:
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 Bachelor's degree in Computer Science, Telecommunications, or a related field
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 3+ years of experience in voice engineering or a similar role
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 Strong knowledge of telecommunications protocols and technologies (SIP, VoIP, PBX, etc.)
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 Experience with voice network design, implementation, and maintenance
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 Familiarity with network security and disaster recovery planning
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 Excellent problem-solving and troubleshooting skills
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 Strong communication and interpersonal skills
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 Ability to work in a fast-paced and dynamic environment
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 Certifications in voice engineering (e.g. CCNA Voice, CCNP Voice) are a plus Contract Details: This is a full-time, permanent position based in Cairo, Egypt. The successful candidate will receive a competitive salary and benefits package, including health insurance, paid time off, and opportunities for career growth and development. If you are a highly motivated and skilled Voice Engineer looking to join a dynamic team and make a difference in the BPO industry, we encourage you to apply for this exciting opportunity at RayaCX.
 
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</div>

Voice Engineer BPO

Al Ahly Momkn

<div>
 
 1- Retail Audit &amp; Compliance:
 
 
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 Conduct monthly on-site visits to Retail locations to perform audits on cash handling, POS transactions and operation compliance.
 
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 Identify gaps, risks, and non-compliance issues and escalate them as required.
 
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 2- Customer Centricity &amp; Quality:
 
 
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 Assess Customer Centricity standards and service quality in line with company policies and regulatory requirements.
 
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 Utilize standardized audit checklists to evaluate each location or branch consistently.
 
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 3- Audit Feedback &amp; Reporting:
 
 
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 Prepare detailed audit reports for each site visit, including scores, findings, observations, and actionable recommendations.
 
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 Provide clear feedback to retail site management to address audit findings and improve compliance and quality.
 
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 Submit a final audit report covering all visited locations, highlighting risks and areas for improvement.
 
 
 
 
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 Requirements
 
 
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 Bachelor&rsquo;s degree.
 
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 1-2 years of experience in Fintech or Telecommunication is preferred.
 
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 Strong knowledge in Microsoft office (Excel, Word, and PowerPoint).
 
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 Basic understanding of cash handling procedures and POS transaction flows.
 
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 Familiarity with audit principles, checklists, and scoring methodologies.
 
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 Ability to review operational processes and identify gaps or risks.
 
 
 
 
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 Benefits
 
 
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 Embark on an exciting journey with the Fin-Tech Experts.
 
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 Join a workplace that actively encourages and supports all talents.
 
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 A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
 
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 Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
 
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</div>

Indirect Sales Audit & Quality (Assiut)

Dot IT | Digital Marketing Agency

<div>
 Dot IT, a growing digital marketing agency serving international clients, is expanding its Social Media department.
 
 We are looking for a
 
 Content &amp; Social Media Lead
 
 to own the strategic direction of social accounts, guide the execution team, and ensure content aligns with business goals and KPIs.
 
 This is a
 
 strategic leadership role
 
 , not a posting or scheduling role, managing multiple client accounts and collaborating closely with Performance, Design, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Social Media Strategy &amp; Planning
 
 
 
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 Develop strategies, content pillars, and monthly frameworks aligned with business goals.
 
 
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 Identify campaign opportunities and ensure platform-specific alignment.
 
 
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 Creative Direction
 
 
 
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 Lead ideation, campaign concepts, and storytelling direction.
 
 
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 Guide design team while maintaining a consistent brand voice.
 
 
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 Team Leadership
 
 
 
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 Supervise and mentor Social Media and Content Executives.
 
 
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 Review content calendars and ensure quality standards.
 
 
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 Performance Collaboration
 
 
 
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 Align strategy with KPIs, review reports, and adjust based on insights.
 
 
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 Client Interaction
 
 
 
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 Present strategies to clients and handle high-level feedback.
 
 
 
 
 
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 Requirements
 
 
 
 
 Required Experience
 
 
 
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 4&ndash;6 years in social media management, preferably in an agency.
 
 
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 Proven experience managing multiple client accounts and presenting strategies.
 
 
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 Strong background in content strategy and campaign ideation.
 
 
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 Experience with international/GCC clients preferred.
 
 
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 Familiarity with paid social campaigns is a plus.
 
 
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 Required Skills &amp; Candidate Profile
 
 
 
 
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 Strategic thinker with the ability to translate business goals into content direction.
 
 
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 Strong leadership, mentoring, and project management skills.
 
 
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 Clear English communication; structured, organized, and deadline-oriented.
 
 
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 Able to guide creative direction without micromanaging.
 
 
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 Confident presenting ideas to clients and understands how content supports revenue and brand positioning.
 
 
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 Comfortable working remotely and thinks in campaigns, not posts.
 
 
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 Expertise in social media analytics and KPIs.
 
 
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 Key Performance Indicators (KPIs)
 
 
 
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 Client strategy approval rate and satisfaction.
 
 
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 Consistency and quality of monthly plans.
 
 
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 Engagement and growth improvements.
 
 
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 Reduced revision cycles through clear planning.
 
 
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 Team development and quality control.
 
 
 
 
 
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 Benefits
 
 
 
 
 What We Offer
 
 
 
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 Remote work environment.
 
 
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 Exposure to international clients.
 
 
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 Clear growth path toward department leadership.
 
 
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 Performance-driven culture with structured systems.
 
 
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 Cross-functional collaboration across teams.
 
 
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</div>

Content & Social Media Lead

Amazon

<div>
 
 Description
 
 
 
 We believe in innovating for the region by changing how our customers shop, do you? At Amazon, we are working to be the most customer-centric company on earth. We are continually evolving and a place where motivated employees thrive and where ownership and accountability lead to meaningful results. This is an opportunity to join the marketing team in Amazon MENA to launch a new and innovative business products and solutions to engage Media publishers, content creators and website owners. Amazon's marketing team is looking for a Account Manager to play an integral role in building, engaging and scaling affiliate partners across MENA.
 
 
 Key job responsibilities
 
 
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 Account manage top 100 Affiliate partners responsible for Amazon's advertising in the MENA region
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 Plan and implement innovative affiliate marketing initiatives to drive customer acquisition and engagement
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 Onboard and educate partners on Amazon's affiliate program and set-up best practices to improve partner effectiveness
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 Establish communication channels to deliver a high standard of partner experience
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 Create, maintain and present channel performance reports and conduct deep-dives to continuously improve channel scale and efficiency
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 Act as the voice of Affiliate in understanding their needs and influence product roadmap to devise novel solutions that improve productivity and performance.
 
 
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 </ul>
 
 Basic Qualifications
 
 
 
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 Experience managing or working within cross-functional marketing and creative teams
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 Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company
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 Bachelor's degree in marketing, economics, business or equivalent
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 Experience with Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
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 Experience building and optimizing multiple, simultaneous marketing campaigns
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 Experience in English-language communication skills, both written and verbal
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 4+ years of marketing/ partnerships experience.
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 Interest in the technical aspects of digital marketing
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 7+ years of work in partner management within e-commerce or technology sectors experience
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 Experience in multi-territory campaign management
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 Master's degree in marketing, economics, business or equivalent
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 Knowledge of basic SQL queries
 
 
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 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3161928
</div>

Account Manager - MENA Affiliates, Automated Marketing

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