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Aura Communication

Job descriptionCompany DescriptionAura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative Banking sector based in Smart Village. The selected individual will manage customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.Qualifications<ul><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: E&pound;18,000.00 per monthApplication Question(s):<ul><li>How old are you?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Bank call Center (English account)

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: E&pound;18,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Bank Contact center

<ul><li>Company Description</li></ul>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.<ul><li>Role Description</li></ul>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.<ul><li>Qualifications</li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul>Pay: From E&pound;9,000.00 per monthApplication Question(s):<ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

HSBC

<div>
 
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
 <li>
 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 </li>
 <li>
 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 </li>
 <li>
 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
 <li>
 Act effectively on all customer feedback.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 </li>
 <li>
 Responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 </li>
 <li>
 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Fluent in English and French is a must
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What additional skills will be good to have?
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 </li>
 </ul>
 
 
 
 
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 
</div>

Client Service Specialist - FRENCH IS A MUST

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE: 
To provide advanced and highly efficient technical &amp; functional support for all production 
applications.

KEY ACCOUNTABILITIES: 
1. Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close 
and reply to customer and user issues. 
2. Support the Senior Officer with analysing and diagnosing the technical problems in the supported applications in 
the production environment. 
3. Being on-call out of working hours for urgent system problems. 
4. Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain 
tracking history. 
5. Perform the required deployments and prepare the change requests related to in-domain Apps and share them 
with the Senior Officer to ensure deployments are done with no issues via performing the needed post production 
checks. 
6. Install software updates and new releases for the supported applications and terminals to avoid any service 
interruption and the maximum acceptance. 
7. Handle Automations for the manual tasks and handover to operations teams 
8. Empower First Call resolution though User Empowerment through Self Services for both service desk and 
customer care / call center; if applicable. 
9. Troubleshoot and perform root cause analysis of all reported problems over the supported applications and share 
it with the Senior Officer to take it forward. 
10. Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered. 
11. Assist the Senior Officer in Sharing all changes, enhancements and projects in-domain by attending business and 
technical training and to receive handover from implementation teams to be able to perform its production support. 
Commercial International Bank 
12. Maintaining and updating technical documents and procedures<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications 
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent 
 Minimum 2 years of experience in Information Technology field for the Officer 
Skills 
 Very good command of written and spoken English Language 
 Good Analytical skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

INTEGRATION & MIDDLEWARE SUPPORT OFFICER

Work wonders 

Job Opportunity &ndash; Contact Center Representative | CIB BankWe are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.Work Conditions:<ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul>Requirements:<ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul>Benefits:<ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul>Interested candidates can apply or reach out via: 01013282103Job Type: Full-timePay: Up to E&pound;18,000.00 per monthWork Location: In person

CIB - Call Center

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

Explore 137+ Bank call center english account in Giza this May. Find roles across top companies and apply now to boost your career.

137 bank call center english account jobs In Giza

Bank call Center (English account)

Bank Contact center

Bank Contact center

Client Service Specialist - FRENCH IS A MUST

INTEGRATION & MIDDLEWARE SUPPORT OFFICER

CIB - Call Center

Contact Center Agent (Banking)