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care partner - employee assistance program (monday-friday 8:00am-4:30pm est) Jobs in Washington

care partner - employee assistance program (sunday-thursday 10:00am-6:30pm est) Jobs in Washington

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bilingual case manager

Miriam's Kitchen

<div>Description:

Position: Bilingual Case Manager | Classification: Non-exempt | Reports To: Case Manager Supervisor| Salary Range: $56,000-58,000
MIRIAM&rsquo;S KITCHEN MISSION
Miriam&rsquo;s Kitchen works to end chronic homelessness in Washington, DC. We advocate for permanent supportive housing as a long-term solution, while meeting short-term needs by providing healthy meals and high-quality social services to individuals who are chronically homeless.
POSITION SUMMARY
The Bridge Housing program is a new non-congregate bridge housing program expected to open in 2025. Bridge Housing&rsquo;s primary goal is to help residents exit to permanent housing within 3-6 months. Bridge Housing will serve up to 190 residents at full capacity. Bridge Housing is open 24/7 and residents primarily stay in semi-private, dormitory style rooms. Bridge Housing will serve adults of all genders. Target populations will include individuals who are currently matched to a permanent housing resource and individuals who can&rsquo;t be served well by existing low-barrier shelters. Residents need to be referred through city systems.
The Bilingual Case Manager at Miriam&rsquo;s Kitchen&rsquo;s E Street Bridge Housing Program plays a key role in supporting residents experiencing homelessness as they work toward permanent housing and improved well-being. Each Case Manager will maintain a caseload of approximately 25 residents and provide comprehensive, client-centered, and Housing First-aligned services, including housing navigation, recovery supports, benefit access, and other individualized care. Services will be guided by collaboratively developed case plans that center residents' strengths, goals, and the primary outcome of exiting to stable housing. The Case Manager is also responsible for timely and accurate documentation in accordance with contractual and agency standards. Our bilingual case manager will work with both English- and Spanish-speaking clients to support them in the Bridge Housing program.
This is an in-person, on-site position.
The position is Monday-Friday primarily during business hours, but there will be a rotating (weekly) &lsquo;late day&rsquo; for each case management team member including supervisors (eg 11am-7pm or 12pm-8pm one day per week).
DUTIES AND RESPONSIBILITIES<ul><li>
Deliver client-centered, trauma-informed case management grounded in Housing First principles, with the goal of helping residents exit to permanent, stable housing.</li><li>
Maintain a caseload of approximately 25 residents, providing consistent, individualized support to meet their goals.</li><li>
Conduct intake and needs assessments using tools such as the VI-SPDAT, SPDAT, and benefit eligibility screenings per contract and agency guidelines.</li><li>
Develop and implement individualized case plans with residents, addressing goals related to housing, health, mental health, substance use recovery, income, and social supports.</li><li>
Provide regular case management engagements and follow-up to ensure case plan progress and effective coordination of services.</li><li>
Assist residents in gathering and securing required documentation, including IDs, income verification, and medical records, to support service enrollment and housing readiness.</li><li>
Complete timely, accurate documentation of all services, assessments, and client interactions in required databases and formats.</li><li>
Facilitate referrals and warm handoffs to both internal and external providers, including medical, behavioral health, legal, employment, and housing programs.</li><li>
Collaborate with any on-site and community partners to ensure continuity of care and wraparound support for residents.</li><li>
Monitor and respond to residents&rsquo; physical and mental health needs; provide crisis de-escalation and emergency response when necessary.</li><li>
Draft participant notices and other correspondence related to program expectations, policy violations, exits, or extensions, in alignment with contract requirements.</li><li>
Actively engage in multidisciplinary team meetings, case conferences, and supervisions to ensure holistic, team-based service delivery.</li><li>
Attend all required training and development sessions as outlined by Miriam&rsquo;s Kitchen and contract mandates.</li><li>
Contribute to program development efforts and new initiatives that enhance resident services and outcomes.</li><li>
Perform other duties as assigned.</li></ul>
QUALIFICATIONS 
Knowledge, Skills, and Abilities<ul><li>
Familiarity with the homeless services and housing landscape in Washington, DC.</li><li>
Knowledge, experience, and ability to connect with individuals experiencing mental health issues and/or substance abuse.</li><li>
Proficiency in Spanish is required.</li><li>
Ability to supervise and train employees and foster a cooperative work environment.</li><li>
Strong interest in and commitment to ending chronic homelessness in DC.</li><li>
Strong communication skills and sense of boundaries.</li><li>
Flexibility, openness, and comfort working in a fast-paced environment with a diverse population of clients with a variety of backgrounds and lived experiences.</li><li>
Able to lift and/or carry up to 20 lbs.</li><li>
Comfortable operating computers, inputting information into a database, and documenting case notes.</li></ul>
Requirements:

Experience and Education<ul><li>
At least 1 year of experience working in services for homelessness, mental health, substance abuse, HIV/AIDS, and/or case management for vulnerable populations.</li><li>
A minimum of an Associate&rsquo;s degree or two years of college. In lieu of the education requirement, the case manager may have a minimum two years of experience with homeless services programs or provision of social services. Both Associate&rsquo;s degree/college and work experience will be waived if an individual has received a Peer Case Management Certification through DHS&rsquo;s Peer Case Management Institute.</li><li>
Specialized experience, certification, or training in relevant fields will be strongly preferred (eg mental health, substance use, SOAR, etc).</li></ul>
PHYSICAL/COMMUNICATION/TIME AND LOCATION DEMANDS:
Physical Demands - Regularly required to sit; Regularly required to stand and walk in program areas during program service times to engage guests; frequently required to talk or hear; occasionally required to reach with hands and arms, walk, stoop, kneel, or crouch; must be able to lift objects up to twenty-five (25) pounds.
Communication Requirements - Ability to communicate (written and spoken) effectively in English is required.
Time and Location Demands &ndash; This is an in-person, on-site position. The position is Monday-Friday primarily during business hours, but there will be a rotating (weekly) &lsquo;late day&rsquo; for each case management team member including supervisors (eg 11am-7pm or 12pm-8pm one day per week).
Travel Demands - This position occasionally requires local travel between Miriam's Kitchen and partner sites. Where the need arises for business travel, appropriate compensation will be provided.
Benefits
Miriam&rsquo;s Kitchen is proud to offer comprehensive benefits that support the continued health and wellbeing of our team including: 100% employer-paid medical, dental, and vision insurance; generous medical coverage for dependents; 100% employer-paid short term disability, long term disability, and life insurance; employer retirement contributions; generous annual paid leave, and annual professional development funds for all full and part-time team members.
EOE STATEMENT
Miriam&rsquo;s Kitchen values diversity in thought and experience and is committed to assembling a diverse workplace. People of color, people with lived experience in the issues MK works on, veterans, and LGBTQIA persons are strongly encouraged to apply.</div>

Bilingual Case Manager

Catholic Charities of the Archdiocese of Washington

<div>Description:

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our &ldquo;promote from within&rdquo; culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.
JOB SUMMARY: The Multilingual Case Worker provides direct case management and support services to eligible Refugee Student Impact Program (RSIP) students defined in select funding agreements in accord with best practice standards, contract and grant requirements, and Agency practices and procedures. The position performs individual refugee student school impact case management services, conducts community outreach, and maintains collaborative relationships with all stakeholders.
ESSENTIAL DUTIES and RESPONSIBILITIES:<ul><li>
Perform individual case management supportive services through:</li></ul><ul><li>
Screening eligible students for the Program and assigning them to the appropriate DC public and private schools.</li><li>
Develop a work plan consulting parents and students including school counselors and teachers to follow up on students&rsquo; academic and vocational performances.</li><li>
Conducting needs assessments with parents and students to subsidize the cost of school materials such as uniforms, student bags, exercise books, pens, pencils, etc.</li><li>
Maintaining prompt and regular contact with parents, students, and school counselors in the ongoing provision of services.</li><li>
Assisting parents to communicate with school counselors and teachers to follow up on the activities of their children in providing translation services whenever there is a need.</li><li>
Offering referrals to the refugee students to outside resources, such as for mental health, substance abuse, or vocational or education-related activities collaborating with the parents.</li><li>
Assist parents and councilors with conflict mediation and resolution between students, students, and teachers or parents and teachers to ensure students&rsquo; goals are not disrupted.</li><li>
Refer parents to a parenting class and conduct meetings with the parents whenever it is necessary.</li><li>
Assist in identifying free or paid summer programs, after-school tutorials, and support to ensure high school completion.</li><li>
Conduct outreach through:</li></ul><ul><li>
Cultivating and maintaining productive relationships with community contacts and diverse organizations including but not limited to government and non-government agencies, parishes, schools, law offices, and health service providers.</li><li>
Attending community meetings to outreach for new eligible refugee students.</li><li>
Educating eligible refugee parents who have school-age kids (5-18 years old) about the benefits of the Refugee Student School Impact Program.</li></ul><ul><li>
Provide all services according to the standards, policies, and procedures of the agency, funder, accreditor, and any applicable laws.</li><li>
Enter and maintain client data into designated computer systems (Quickbase and Caseworthy) and maintain client files by following the policies and procedures of the Agency.</li><li>
Prepare and submit qualitative and quantitative reports according to the deadline of the Agency and funder.</li><li>
Participate in required Agency meetings and training.</li><li>
Perform other job-related duties as assigned.</li></ul>
Requirements:

EDUCATION and EXPERIENCE:<ul><li>
Associate&rsquo;s degree; studies in education, teaching, English language acquisition, or similar field.</li><li>
One (1) year of experience working with students; public school or ELL experience.</li></ul>
SKILLS and COMPETENCIES:<ul><li>
Driving is required. Must have a valid driver&rsquo;s license and clean driving record.</li><li>
Proficiency in written and oral English and at least two of the following languages: French, Amharic, Spanish, or Dari/Pashto.</li></ul>
Benefits Package:<ul><li>
Robust Professional development and training opportunities</li><li>
Medical, prescriptions, dental and vision insurance</li><li>
Retirement savings plan with company match</li><li>
Company-paid and supplemental life insurance</li><li>
Short Term/ Long Term disability</li><li>
Group Life Insurance and AD&amp;D</li><li>
Other Volunteer Insurance Benefits</li><li>
Flexible spending accounts</li><li>
Paid vacation, sick and personal leave</li><li>
11 paid holidays</li><li>
Tuition reimbursement</li><li>
Employee referral bonus program</li><li>
Parenting leave</li><li>
Pet&rsquo;s Insurance</li></ul>
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (Some Occasional Weekends)</div>

Multilingual Case Worker, (1483), School Impact

House of Ruth

<div>
 
 Job Title:
 
 Case Manager
 
 FSLA Status:
 
 Non-Exempt/Full-Time
 
 
 
 Reports To: Assistant Program Coordinator Pay Range
 
 : $55,000-$75,000 annually
 
 
 
 Program Type
 
 : Single and Families Program
 
 *House of Ruth salaries may be adjusted up or down contingent on the agency&rsquo;s financial position with due notice.*
 
 
 
 
 Organizational Overview
 
 
 
 For nearly 50 years, House of Ruth has empowered women, children, and families to rebuild their lives and heal from trauma, abuse, and houselessness. We offer comprehensive services for survivors, including service-enriched housing, nationally accredited child and family development programming, and free counseling to anyone who has experienced domestic violence.
 
 
 
 Position Summary
 
 
 
 The Case Manager is responsible for developing a therapeutic relationship with the program participants, assess strengths and needs, creates goals, implements and monitors the case management plan. Maintain collaboration with landlords in the community. Provides supportive counseling and facilitates groups.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Completes intake referral interviews with the Assistant Program Coordinator.
 </li>
 <li>
 Orient new program participants and meet regularly with the participants in the office and in the community.
 </li>
 <li>
 Develop a therapeutic relationship, assess strengths and needs, formulates a case management plan and implements that plan.
 </li>
 <li>
 Complete and maintain accurate, thorough documentation reflecting all case management and counseling functions and activities.
 </li>
 <li>
 Communicate essential issues to collateral contacts. Gather and incorporate information from other sources regarding the participant.
 </li>
 <li>
 Identify resources including housing and link program participants to a comprehensive set of services. Advocate for services to assist the participants.
 </li>
 <li>
 Establish and maintain professional contacts with House of Ruth staff and staff from other organizations to ensure coordinated services.
 </li>
 <li>
 Accompany program participants to appointments as appropriate.
 </li>
 <li>
 Develop and conduct a variety of psycho-education and support groups and activities, teach a range of living skills and social skills including parenting.
 </li>
 <li>
 Provide positive role modeling to program participants.
 </li>
 <li>
 Provide supportive counseling, problem resolution and crisis intervention sessions. Intervene during and after an incident.
 </li>
 <li>
 Ensure that the participants adhere to the agreed upon program expectations and address instances of non-adherence to program policies and procedures.
 </li>
 <li>
 Create &amp; maintain a safe, secure and non-violent environment for all program participants.
 </li>
 <li>
 Effectively manage all emergencies by following standard procedures.
 </li>
 <li>
 Monitors medications, conduct urine toxicology screens and complete all related documentation.
 </li>
 <li>
 Screen telephone calls and walk-ins, provides crisis intervention and make appropriate referrals.
 </li>
 <li>
 Provide on call support/program coverage when needed.
 </li>
 <li>
 Provide on-going briefings to the Assistant Program Coordinator on all relevant issues and pertinent information relating to the program participants.
 </li>
 <li>
 Attend all training sessions and meetings.
 </li>
 <li>
 Develop, maintain and collaborate with landlords in the community.
 </li>
 <li>
 Input and maintain database system applicable to program.
 </li>
 <li>
 Case managers assist and support grant reporting by providing client and case management information to the APC, Data specialist, and the grant manager when requested.
 </li>
 <li>
 Other duties may be assigned.
 
 
 </li>
 </ul>
 
 Education And Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in social work or related field required.
 </li>
 <li>
 1-2 years&rsquo; experience in a case manager role.
 </li>
 <li>
 Experience working in a residential setting preferred.
 
 
 </li>
 </ul>
 
 Pre-Employment Requirements
 
 
 
 Successfully passing the following pre-employment process is required:
 
 
 <ul>
 <li>
 FBI Fingerprint/Background Check
 </li>
 <li>
 Child and Family Services Requirement (CFSA)
 </li>
 <li>
 Alcohol and drug Test
 </li>
 <li>
 Urine Screening
 </li>
 <li>
 TB Test
 </li>
 <li>
 Police Clearance
 </li>
 <li>
 Must be fully vaccinated, including the booster
 </li>
 <li>
 Must have a valid driver&rsquo;s license and access to a vehicle
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong analytical, planning and organizing skills
 </li>
 <li>
 Self-starter with good time management skills
 </li>
 <li>
 Strong working knowledge of MS Office 365
 </li>
 <li>
 High level of interpersonal skills to handle sensitive and confidential situations
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Team player with demonstrated ability to work with cross functional teams
 </li>
 <li>
 Ability to communicate and present across levels up to executive leadership
 </li>
 <li>
 Demonstrated ability to teach others
 </li>
 <li>
 Must be willing to travel up to 25% throughout the DC area
 </li>
 <li>
 Must be able to work a flexible schedule due to the 24/7 operation of House of Ruth programs
 </li>
 <li>
 Exhibit a passion for working with women and/or children
 
 
 </li>
 </ul>
 
 Employee Benefits
 
 
 
 The benefits package for full-time employees includes:
 
 
 <ul>
 <li>
 Medical and Dental Insurance
 </li>
 <li>
 Vision Insurance
 </li>
 <li>
 Life/AD&amp;D Insurance
 </li>
 <li>
 Retirement Plan
 </li>
 <li>
 Tuition Assistance Program
 </li>
 <li>
 Paid Time Off and Holidays
 </li>
 <li>
 Employee Referral Program
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
 
 
 While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
 
 
 
 Additional Information
 
 
 
 The House of Ruth is an Equal Employment Opportunity (EEO) employer.
 
 
 Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
 
 
 All duties and responsibilities are completed according to the House of Ruth&rsquo;s policies and procedures.
 
 
 House of Ruth offers an attractive benefits package for all full-time employees.
 
 
 To apply please submit resume online at www.houseofruth.org/join-our-team
</div>

Case Manager

Everyone Home DC

Job Overview This job description provides a general guideline to the most common duties, responsibilities, and minimum requirements for this position. It is not all-inclusive and the actual position may vary as circumstances indicate or as determined by the organization. Working hours are primarily a day shift position but may require varied hours to include overtime, as business needs dictate. SUMMARY OF POSITION: Everyone Home DC&rsquo;s Family Homelessness Prevention Program (HPP) supports families at risk of experiencing homelessness through mediation, flexible financial assistance, and connections to community resources with the end goal of preventing a period of homelessness. The Housing Navigator and Benefits Specialist will work closely with families who enroll in HPP+ or Short Term Rental Assistance to help them locate units affordable to them and ensure a seamless connection to benefits if relocating outside Washington, DC. This new position within our Prevention Program will assist families with housing stabilization, including benefit linkages, landlord engagement, and housing searches, while also helping HPP+ families connect with supportive services in their new jurisdictions to promote successful relocations. This position must be filled by an individual who has a passion for social justice work, is a team player, and is committed to working with people to obtain and remain in stable housing.Principal Duties:● Work with families to select a unit that aligns with their family's needs and preferences, considering safety, access to transportation, health care, school, daycare, support systems, and employment opportunities.● Actively recruit and maintain a network of landlords in DC, Maryland, and Virginia who have suitable properties that meet the needs of a varying range of income levels, family size, and rental and credit histories.● Receive referrals from the Program Manager for families who opt to use the program's short-term rental assistance.● Work closely with families and prevention specialists to gather documents needed for housing applications and placement.● Assist with linkages to benefits, including Medicaid, SNAP, TANF, and WIC, in the jurisdiction in which they are signing a lease.● Work with landlords and case managers to address housing condition concerns, especially when the case manager flags serious maintenance or security concerns.● Conduct After Care Assessment following the family&rsquo;s relocation.● Ensure that payments and relocation documents are complete and uploaded in the appropriate database.● Input and maintain client data into Homeless Management Information System (HMIS) and other relevant databases.● Participate in all required internal and external meetings including weekly team meetings, bi-weekly staff meetings, and weekly supervision● Carries out all duties consistent with grant requirements and internal policies and procedures.● Participate in ongoing training and professional development opportunities.Secondary Duties: ● Provide administrative and program support in the following areas: intake, client wellness, community building, documentation, and special projects.● Participate in and attend ongoing training and professional development opportunities.● Other relevant duties as assigned.POSITION SPECIFICATIONS: Essential Training/Certifications: ● Minimum of a Bachelor's Degree in a relevant humanities, social science, business administration, social work, psychology, sociology, counseling, or related service/science disciplines● Degree requirements may be substituted for three (3) years of work experience in a social service and/or human service field, business administration, or experience involving engagement with landlords or property managers, in real estate, or conducting appropriate connections of individuals, especially those experiencing homelessness, to housing services.● One year of experience involving engagement with landlords or property managers, in real estate, or conducting appropriate connections of individuals, especially those experiencing homelessness, to housing services.● Individuals with lived experience are encouraged to apply.Essential Use of the Following Tools: ● Ability to learn computer software programs to enter and maintain accurate data/information in appropriate platforms, including the Homeless Management Information System (HMIS).● Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite/Drive● Proficiency with standard office equipment: phone system, copier/printer, fax, scanner● A valid driver&rsquo;s license and an insured motor vehicle are required for this position.Skills and Knowledge: ● Familiarity and knowledge of the social service providers and public benefits programs in DC, Maryland and Virginia is preferred● Excellent written and verbal communication skills.● Exceptional ability to multitask and excellent organizational skills. This includes attention to detail, problem-solving, time management, and the ability to follow through on projects and meet deadlines.● Excellent case management skills with a proven track record of success.● Ability to maintain confidentiality of highly sensitive information, and demonstrated professionalism, reliability, and responsibility.● Bilingual English/Spanish speakers or Spanish-language written/verbal communication skills at a professional working proficiency are preferred but not required.Essential Competencies and Behaviors: ● Ability to work in a team-oriented environment as well as independently with minimal supervision.● Capacity to build relationships with clients, colleagues, and community members.● Demonstrated respect for diversity based on race, class, ethnicity, religion, gender, sexual orientation, and gender presentation, and ability to work with a highly diverse group of clients and colleagues.● Commitment to building your racial equity competencies and centering your role in an analysis and understanding of how race and power shape systems in our society and culture; Commitment to continuous learning, reflecting, and growing.● Ability to operate with a commitment to excellence, integrity, diplomacy, and camaraderie.Other requirements:● A valid driver&rsquo;s license and ownership of an insured and reliable motor vehicle. This position requires substantial driving.● Ability to pass background checks including FBI, MPD and home jurisdiction, Child and FamilyServices Agency Background Check in DC as well as your home state if they differ, National Sex Offender Registry, Alcohol, Drug and TB screening as required by the government contract.● Able to handle physically demanding work including lifting and carrying up to 25 lbs.Benefits Everyone Home DC&rsquo;s standard benefits for full-time staff include: excellent employer-paid single coverage health insurance; dental and vision insurance; 401k retirement plan with automatic 3% employer contribution from date of hire; employer-paid single coverage life insurance; short term disability; worker&rsquo;s compensation; family medical leave; bereavement leave; jury duty leave; Metro SmartBenefits; annual funds for professional development training; 13 paid holidays; and generous paid time off including the week between December 25th and January 2nd.Location This is a position based at Everyone Home DC&rsquo;s offices located at 415 2nd Street NE. In-person office and fieldwork are required up to 5 days per week, with some opportunities for hybrid work at home.Everyone Home DC values diversity in our workplace and encourages Black, Indigenous, People of Color, members of the LGBTQ2+ community and people with disabilities to apply.This position is available immediately. Applications will be reviewed on a rolling basis until the position is filled. Please send a cover letter, resume, and three professional references to jobs@everyonehomedc.org. Indicate &quot;Housing Navigator and Benefits Specialist &quot; in the subject line.Only complete applications will be accepted. No phone calls, please.Job Type: Full-timePay: $55,000.00 - $58,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>human service field: 3 years (Required)</li></ul>Security clearance:<ul><li>Confidential (Required)</li></ul>Ability to Commute:<ul><li>Washington, DC 20002 (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>Work Location: Hybrid remote in Washington, DC 20002

Housing Navigator & Benefits Specialist, Homelessness Prevention Program

Kaiva Tech

<div>Kaiva Tech, LLC is seeking a Case Management Team Lead
Reports To: Program Manager
Location: Remote
Schedule: Monday &ndash; Friday
Hours: Full-time, 40-hours/week
FLSA Status: Hourly, Nonexempt
Clearance: Public Trust
Position Summary:
The Case Management Team Lead supports Department of Education, Federal Student Aid (FSA) Ombudsman by overseeing a team of Regulatory Case Analysts responsible for reviewing, analyzing, and resolving complex consumer financial and regulatory cases. This role provides day-to-day operational leadership, ensures adherence to quality and service level standards, and drives analyst performance within a structured, performance-based contract environment. The Case Management Team Lead monitors production throughput, coaches staff, manages escalations, and collaborates closely with Quality Assurance personnel to maintain contractual accuracy standards.
Essential Duties and Responsibilities:<ul><li>
Provide daily supervision and operational oversight of assigned Regulatory Case Analysts.</li><li>
Monitor individual and team caseloads to ensure productivity and service level requirements are consistently achieved.</li><li>
Review complex or escalated cases and provide authoritative guidance on regulatory interpretation and case resolution.</li><li>
Support analysts in the accurate application of federal statutes, regulations, and internal policies to case determinations.</li><li>
Ensure adherence to documentation standards and structured analytical writing expectations.</li><li>
Partner with Quality Assurance staff to address quality findings and implement corrective or preventive actions.</li><li>
Conduct regular performance check-ins and deliver constructive coaching and feedback.</li><li>
Identify performance trends, workflow inefficiencies, or training gaps and escalate issues as appropriate.</li><li>
Assist with onboarding, mentoring, and developing new analysts during training and ramp-up periods.</li><li>
Contribute to the development and refinement of internal processes, job aids, and procedural documentation.</li><li>
Submit Monthly Status Reports on a regular basis, as required.</li><li>
Complete required compliance training as assigned.</li><li>
Other duties as assigned.</li></ul> 
Knowledge and Critical Skills:<ul><li>
Comprehensive understanding of regulatory case management, adjudication, and consumer complaint resolution frameworks.</li><li>
Demonstrated expertise in interpreting and applying regulatory or policy guidance to complex factual scenarios.</li><li>
Proven leadership capability with experience supervising, mentoring, or developing professional staff.</li><li>
Advanced analytical writing proficiency and the ability to evaluate structured case determinations for accuracy and completeness.</li><li>
Capacity to identify operational risks and implement corrective actions proactively.</li><li>
Exceptional written and verbal communication skills across multiple stakeholder levels.</li><li>
Meticulous attention to detail and unwavering commitment to documentation integrity.</li><li>
Proficiency in Microsoft Office Suite applications.</li></ul> 
Education &amp; Work Experience:<ul><li>
Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field.</li><li>
Minimum of 5 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.</li><li>
Experience managing productivity metrics and performance standards in deadline-driven environments.</li><li>
Hands-on experience working within a CRM or case management system (Salesforce preferred).</li></ul> 
Certifications, Licenses:
N/A 
Special Requirements:<ul><li>
Must be a U.S citizen.</li><li>
Must be able to obtain and maintain Public Trust level clearance.</li></ul>
Work Environment:
Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.
Physical Demands:
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.</div>

Case Management Team Lead

<div>Kaiva Tech, LLC is seeking a Quality Assurance Specialist
Reports To: Program Manager
Location: Remote
Schedule: Monday &ndash; Friday
Hours: Full-time, 40-hours/week
FLSA Status: Hourly, Nonexempt
Clearance: Public Trust
Position Summary:
The Quality Assurance Specialist supports Department of Education, Federal Student Aid (FSA) Ombudsman by ensuring the accuracy, consistency, and compliance of regulatory case determinations in a performance-based contract environment. This position is responsible for conducting structured quality reviews of completed case files, applying established evaluation criteria, identifying deficiencies, and providing actionable feedback to production staff and leadership. The Quality Assurance Specialist plays a critical role in maintaining contractual service level agreements, including quality and accuracy standards. This role helps mitigate financial risk by identifying trends, preventing repeat errors, and supporting continuous improvement initiatives that strengthen overall operational performance.
Essential Duties and Responsibilities:<ul><li>
Conduct structured quality reviews of completed regulatory case files using established scorecards and evaluation criteria.</li><li>
Evaluate case determinations for accuracy, regulatory compliance, documentation completeness, and analytical integrity.</li><li>
Identify material defects, documentation gaps, or inconsistencies in case analysis and resolution.</li><li>
Provide clear, constructive written and verbal feedback to case analysts and supervisors.</li><li>
Track and report quality trends, recurring deficiencies, and identified training needs.</li><li>
Participate in calibration sessions to ensure consistency in quality scoring and interpretation of standards.</li><li>
Support development and refinement of quality checklists, templates, and internal guidance materials.</li><li>
Assist in root cause analysis for quality failures and recommend corrective actions.</li><li>
Collaborate with supervisory staff to support analyst coaching and performance improvement initiatives.</li><li>
Contribute to monthly quality reporting and performance analysis.</li><li>
Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.</li><li>
Submit Monthly Status Reports on a regular basis, as required.</li><li>
Complete required compliance training as assigned.</li><li>
Other duties as assigned.</li></ul> 
Knowledge and Critical Skills:<ul><li>
Comprehensive understanding of regulatory case analysis, adjudication, or complaint resolution processes.</li><li>
Demonstrated expertise in evaluating structured analytical writing and regulatory determinations.</li><li>
Thorough knowledge of documentation standards and audit principles.</li><li>
Capacity to interpret and apply regulatory or policy guidance when assessing case accuracy.</li><li>
Meticulous attention to detail and consistency in evaluation practices.</li><li>
Proven skill in identifying trends and clearly communicating systemic issues.</li><li>
Self-directed work ethic suited for an independent remote environment with high accountability.</li></ul> 
Education &amp; Work Experience:<ul><li>
Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field.</li><li>
Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.</li><li>
Practical experience operating within formal quality assurance or audit frameworks.</li><li>
Hands-on experience working within a CRM or case management system (Salesforce preferred).</li></ul>
Certifications, Licenses:
N/A 
Special Requirements:<ul><li>
Must be a U.S citizen.</li><li>
Must be able to obtain and maintain Public Trust level clearance.</li></ul>
Work Environment:
Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.
Physical Demands:
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.</div>

Quality Assurance Specialist

State of Washington

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div>DSHS HCLA &ndash; Social Service Specialist 2 
Join our team as a Social Service Specialist 2 within the Home and Community Living Administration (HCLA), Home and Community Services (HCS) Division, working with Medicaid applicants residing in their own homes seeking in-home services to maintain their independence in that setting. This population are high-risk, frail, vulnerable persons aged 18 years and older who are medically and financially dependent on services from HCS.
There are 6 project positions that will be funded until June 30, 2028 and one permanent Social Service Specialist 2 Intake position.
For the permanent position, you will receive and process intake requests through multiple channels, support disability and Supplemental Security Income facilitation and help connect clients to the full range of HCS programs.
We are looking for multiple positions statewide throughout Washington State.
This position works effectively and collaboratively with our community agency and residential partners, fostering good communication and demonstrating reliability.
The Presumptive Eligibility (PE) case manager position conducts PE assessments telephonically using a laptop computerized system in CARE to determine functionally eligibility for applicants seeking PE.
Case manager will provide case management tasks until such time case can be transferred to an in-home worker for a full functional assessment.
This position requires excellent organizational skills to manage a large volume of new referrals and provide person centered care planning.
Will back up Intake Team as needed.
Some of what you'll do:<ul><li>
Conduct functional assessments using the department&rsquo;s Comprehensive Assessment Reporting and Evaluation (CARE Web) to determine level of care and eligibility for the PE along with doing a financial pre-screen for financial eligibility using client self-attestation</li><li>
The assessment will occur telephonically. The PE assessment will be completed meeting the quality standards as set forth in the Long-Term Care Manual</li><li>
Serve as the primary point of contact for Intake, providing front-door services by phone, email, fax and in person and determining appropriate Information and Referral (I&amp;R) or DSHS program pathways</li><li>
Develop appropriate individualized service plans in conjunction with the client and/or representative to meet the needs of the client</li><li>
Authorize appropriate services for Medicaid clients utilizing qualified providers if the client chooses to receive their long-term care services in an in-home setting</li><li>
Provide skilled case management services to resolve issues, concerns, and diversional activities to prevent hospitalization or nursing facility placement</li><li>
Provide case management tasks until case can be transferred to an in-home worker for a full functional assessment</li><li>
Monitor progress of referrals, address any barriers and confirm the start of services</li><li>
Conduct intake interviews and initial risk assessment with clients or collateral contacts by phone or in-person to evaluate the client care needs and make a referral to the appropriate Home and Community services program and/or other appropriate services</li><li>
Coordinate and provide financial support services including assisting clients to fill out forms and application for HCS benefits, Non-Grant Medical Assistance (NGMA)</li><li>
Compute client&rsquo;s estimated responsibility when appropriate</li><li>
Prioritize caseload according to office policy, timeframes, and workload expectations</li><li>
Organize, handle, and submit documents per program procedures and office specifications: ensure documents and forms are complete, accurate and up to date</li><li>
Participate in unit meetings, staffing with collateral contacts and community partners, mandatory on-line or in-person training, workshops, webinars, teleconferences, video conferences and meetings</li></ul>
Desired skills, knowledge, and abilities:<ul><li>
Communicate clearly and effectively with clients, coworkers, supervisor, community partners and DSHS contractors and vendors</li><li>
Assess clients telephonically using a laptop computer and the agency-designated assessment tool</li><li>
Apply knowledge of social casework theory, principles, and practices</li><li>
Triage referrals and client care/management</li><li>
Link clients and family to agency and community resources</li><li>
Resolve complaints between clients and providers</li><li>
Identify and evaluate social dynamics affecting client choice and decision-making</li><li>
Effectively interview clients with or without an interpreter</li><li>
Demonstrate flexibility by adapting to change, respecting differences in opinion and values</li><li>
Use Microsoft Office and other computer applications for research, scheduling, correspondence, and documentation</li></ul> 
Who should apply? 
We are seeking professionals who meet one of the following qualification options:<ul><li>
Twelve months of experience as a Social Service Specialist 1 AND successful completion of the agency&rsquo;s Social Service Specialist Training Program 
OR</li><li>
A master&rsquo;s degree in social services, human services, behavioral sciences, criminal law or justice, or a closely related field AND one year of experience as a Social Service Specialist 1 or equivalent paid social service experience 
OR</li><li>
A bachelor&rsquo;s degree in social services, human services, behavioral sciences, criminal law or justice, or a closely related field AND two years of paid social service experience performing duties equivalent to a Social Service Specialist 1</li><li>
NOTE: A two-year master&rsquo;s degree in one of the fields listed above that included a practicum may substitute for one year of paid social service experience</li><li>
NOTE: Employees must successfully complete the formal training program within eighteen months of appointment</li><li>
NOTE: Equivalent education and experience totaling six or more years may be considered while performing functions equivalent to a Social Service Specialist 1</li></ul>
Additional information:<ul><li>
King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use</li><li>
Pierce County employees are eligible to receive an Orca Card for transportation needs</li></ul><ul><li>
Snohomish County employees are eligible to receive an Orca Card for transportation needs</li></ul>
Ready to start a rewarding career? Apply today!
Along with your application, please include:<ul><li>
An updated resume</li><li>
Three professional references with contact information</li></ul>
Questions? Please contact sharon.sterling@dshs.wa.gov or call Talent Acquisition main line (360) 725-5810 and reference job number 01656. 
 
The Department of Social and Health Services&rsquo; (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency&rsquo;s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.</div>
<div><h2 class="jobSectionHeader">Supplemental Information</h2></div>
<div>Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. 
 
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. 
 
E-Verify&reg; is a registered trademark of the U.S. Department of Homeland Security.</div></div></div>

DSHS HCLA Social Service Specialist 2

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