bilingual sales and service specialist

customer service representative ii Jobs in Baltimore

customer service representative ii

housekeeping supervisor — bilingual (english / spanish) Jobs in Baltimore

bilingual it customer service representative

Softrams

Softrams, a Tria Federal company, prides itself in leading the charge for innovation and transformation in the federal government space. We offer technological implementations and build customer-centric services that are simple, intuitive, and usable across multiple industries. By partnering with federal agencies, our specialized digital services are reimagining and reshaping the digital landscape to bring positive change for millions of Americans.Softrams, acquired in November 2024, forms the core of Tria Federal&rsquo;s new Public Health business unit. Tria Federal (Tria) delivers mission-critical technical expertise and digital services informed by deep customer expertise to Health and Public Safety agencies across the federal sector.At Tria, we are a dynamic professional community driven by a mission rooted in service to colleagues, customers, and the community. Tria invests in its employees with a top-tier benefits package to support their physical, mental, and financial well-being.Job Description:We are looking for a highly skilled bilingual (English/Spanish speaking) part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then Softrams has a spot for you.Basic Requirements:<ul><li>Ability to obtain a U.S. Federal Position of Trust clearance designation.</li><li>Must reside in and be able to perform work in the United States.</li><li>Must have lived in the United States for 3 of the last 5 years.</li><li>One or more years of proven experience in an IT service desk or customer service environment.</li></ul>Additional Bonus Qualifications:<ul><li>Experience using Help Desk ticketing systems and tools in a federal healthcare space (Centers for Medicare and Medicaid Services).</li><li>Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes.</li><li>Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours.</li><li>Thrive in a collaborative environment and maintain a positive, professional demeanor.</li><li>Excellent verbal and written communication skills.</li><li>Previous experience working on a Federal Service Desk project.</li><li>ServiceNow knowledge or experience is a big plus.</li><li>Experience with cloud-based Call Center Software, specifically CXone.</li><li>Knowledge and/or experience of Agile methodologies in a Service Desk environment.</li><li>Experience with utilizing Atlassian tools like JIRA and Confluence.</li></ul>Responsibilities:<ul><li>Provide administrative and technical support for the Center for Medicare &amp; Medicaid Services (CMS) Technical Help Desk.</li><li>Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods.</li><li>Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution.</li><li>Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed.</li><li>Track incoming support requests from customers using a CMS‐approved tool (ServiceNow).</li><li>Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality.</li><li>Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes.</li><li>Support the development, management and use of customer support scripts.</li><li>Assist with the preparation or maintenance of standard operating procedures and protocols.</li></ul>Public Trust Clearance:Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship.Work Location:Headquartered in Arlington, VA, we also have a primary office in Baltimore, MD for those who prefer to work on-site. However, with employees spread across 40+ states, we have many remote roles.Why Tria?What defines the Tria brand is more than just our dedication to excellence in our craft; it&rsquo;s our incredible team of dedicated, talented, and passionate people that make Tria so exceptional. As people powering possible, we are all partners in our team&rsquo;s shared success.As a company that cares about people, we seek to cultivate a culture in which all can thrive personally and professionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work and in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we growEEO Statement:Softrams, a Tria Federal Company, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, or to participate in the job application or interview process, contact the Talent Acquisition Team at recruiting@softrams.comPay: From $18.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: On the road

Bilingual IT Customer Service Representative

PrimeFlight Aviation

<div>SUMMARY OVERVIEW

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields. 

RESPONSIBILITIES
<ul>
<li>Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction</li>
<li>Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals</li>
<li>Coordinate with internal departments to ensure the timely and effective delivery of services to clients</li>
<li>Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement</li>
<li>Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations</li>
<li>Resolve client inquiries, concerns, and issues promptly and professionally</li>
<li>Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts</li>
<li>Ensuring each position is covered and all requirements of the contract are met</li>
<li>Maintaining accurate timekeeping for payroll purposes</li>
<li>Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms</li>
<li>Ensuring all incoming staff members have on-the-job training</li>
<li>Communicating with airlines and other customers to provide exceptional customer service</li>
<li>Ensure staff is meeting safety standards</li>
<li>Counseling, Coaching and Participating in Disciplinary Actions</li>
<li>Demonstrate regular, predictable attendance at job location</li>
<li>Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts</li>
<li>Perform any additional duties as assigned by management</li></ul> 


QUALIFICATIONS
<ul>
<li>18 years of age or older</li>
<li>Eligible to work in the United States</li>
<li>Must have a valid state-issued driver&rsquo;s license with an acceptable driving record</li>
<li>Communicate effectively in English (reading, writing, speaking)</li>
<li>Bilingual in English/Spanish a plus</li>
<li>2 Years of Customer Management or Sales Experience</li>
<li>Knowledge of the Aviation Industry</li>
<li>Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook</li>
<li>Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices</li>
<li> Effectively communicate with colleagues and clients, both in-person and through electronic means</li>
<li>Pass a background check and drug screen</li>
<li> Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)</li>
<li>Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays</li>
<li>Must be flexible to work extended hours on occasion to support our field operations</li></ul> 


To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 


PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
<ul>
<li>Ability to lift up to 25 pounds</li>
</ul><ul><li>Position is generally sedentary, sitting for long periods of time</li>
<li>Be able to hear and respond to the spoken voice and to audible alarms</li>
<li>Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers</li>
<li>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)</li></ul> 


The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 


PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 


SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.</div>

Account Manager - BWI Airport

Amynta Group

<div><div>We&rsquo;re thrilled that you are interested in joining us here at the Amynta Group!</div><div></div>
We&rsquo;re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. 
 
The Company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance, 401(k) participation, paid time off, and holiday pay. Full time position with several available shifts. Apply now! Position Posted 2/12/2026. 
 
The Customer Service Representative (Call Center Rep Duties) processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries.<div>
We&rsquo;re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative (Call Center Rep Duties) at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime.</div><div></div><div>
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES</div><ul><li>
Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.</li><li>
Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.</li><li>
Ability to maintain various client requirements and act accordingly for multiple clients at one time.</li><li>
Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).</li><li>
Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.</li><li>
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.</li><li>
Ability to look deeper into an account or issue and identify potential system or process issues.</li><li>
Escalated follow-up and situational accounts.</li></ul><div></div><div>
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)</div><ul><li>
HS Diploma or General Education Degree. (GED)</li><li>
2-4 years&rsquo; Call Center Rep experience a must.</li></ul><div></div><div>
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS</div><ul><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail.</li><li>
Strong listening and reading comprehension skills to handle incoming inquiries.</li><li>
Ability to analyze data and present recommendations based on outcomes of analysis.</li><li>
Strong work ethic and excellent time management skills.</li><li>
Strong interpersonal skills and ability to work well with people throughout the organization.</li><li>
Willingness to maintain a professional appearance and provide a positive company image.</li><li>
Willingness to work non-traditional shifts which meet the needs of the team and company.</li><li>
Ability to perform under minimal supervision.</li><li>
Accurate keyboarding skills.</li></ul><div>
The Amynta Group (the &ldquo;Company&rdquo;) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.</div><div></div><div>
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.</div></div><div></div>

Customer Service Representative II

Advanced Security Safe and Lock

Pay: $19.00 - $27.00 per hourJob description:Job Type: Full-Time Location: In-person &ndash; Baltimore, MDAbout UsAdvanced Security Safe &amp; Lock is a fast‑paced and customer‑focused provider of locksmithing, access control systems, commercial door installation, door repair, and security camera solutions. We serve both residential and commercial clients, delivering high‑quality service with a strong commitment to reliability and professionalism.Position OverviewWe are seeking an experienced and highly skilled Customer Service Representative / Dispatcher to join our operations team. This role requires someone who excels at coordinating field technicians, diagnosing customer issues over the phone, upselling services, and de‑escalating customer concerns.The ideal candidate has experience working with service technicians, understands the dynamics of a field‑service environment, and can confidently handle communication with both team members and management. This position offers the opportunity to lead the dispatch team and support our Operations Managers in delivering exceptional service.Key Responsibilities<ul><li>Answer high‑volume incoming calls with professionalism, empathy, and accuracy</li><li>Diagnose customer service issues over the phone to assign the correct technician type (Locksmith, Access Control Tech, Door Tech, CCTV Tech, etc.)</li><li>Effectively upsell services and present solutions based on customer needs</li><li>Schedule, assign, and dispatch field technicians based on specialty, availability, and geographic location</li><li>Communicate with technicians throughout the day to ensure timely service and efficiency</li><li>Work with various technician personalities and support a positive team environment</li><li>De‑escalate customer complaints and resolve issues proactively</li><li>Maintain detailed notes, work orders, and customer records in the CRM</li><li>Coordinate with Operations Managers to improve workflow, communication, and customer satisfaction</li><li>Assist with administrative and operations tasks as needed</li></ul>Preferred Qualifications<ul><li>Experience as a dispatcher, customer service representative, service coordinator, or call center agent in a field‑service industry</li><li>Background working with locksmiths, access control technicians, security camera installers, or door hardware technicians is strongly preferred</li><li>Strong ability to assess customer issues and match them to the right technician</li><li>Excellent communication, multitasking, and conflict‑resolution skills</li><li>Ability to remain calm under pressure in a fast‑paced environment</li><li>Experience with scheduling software, dispatch software, or CRM tools</li><li>Leadership skills and the ability to guide dispatch team members</li><li>Professional, reliable, and highly organized</li></ul>What We Offer<ul><li>Competitive hourly pay ($19.00 &ndash; $27.00 per hour, based on experience)</li><li>PTO, paid holidays, and benefits package</li><li>Health, Dental, and Vision insurance</li><li>Employee discounts on services</li><li>Opportunities for growth, leadership, and ongoing training</li><li>Supportive and team‑oriented work environment</li></ul>Keywords:Customer Service Dispatcher, Dispatch Coordinator, Field Service Dispatcher, Locksmith Dispatcher, Service Coordinator, Access Control Dispatcher, CCTV Service Dispatcher, Door Technician Dispatcher, Field Technician Scheduler, Customer Service Specialist, Service Operations, Security Industry DispatcherHow to ApplyReady to join a team that values your experience and professionalism? Apply directly through IndeedBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In personPay: $19.00 - $27.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Dispatcher/Customer Service

Hunter Engineering Company

<div>Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a HD Business Consultant - Heavy Duty Sales Representative for our Baltimore, MD market.
If you possess:
<ul><li>A well-established sales record</li>
<li>Superior relationship-based sales skills</li>
<li>Strong communication, organization, and demonstration skills</li>
</ul>
Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.
We&rsquo;re proud to have been recognized as a Best Places to Work finalist by the St. Louis Business Journal for four consecutive years (2022 &ndash; 2025), a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.
If you&rsquo;re ready to join a team shaping the future of automotive service, read on.
What You&rsquo;ll Do:
<ul><li>Grow your career and work alongside some of the automotive industry&rsquo;s most knowledgeable and dedicated professionals.</li>
<li>Promote Hunter&rsquo;s state-of-the-art automotive service equipment to car dealerships and other vehicle service locations.</li>
<li>Commit to excellence and join in the continual growth and betterment of Hunter&rsquo;s well-known and respected brand.</li>
</ul>
Why Hunter?
<ul><li>Over 75% of Hunter Sales Representatives reach annual commissions of $150,000+</li>
<li>As an independent contractor, be your own boss, set your own schedule, reach uncapped income potential.</li>
<li>Top-notch training, accessible marketing tools, and recognition for top performers.</li>
<li>$8,000 signing bonus at time of contract along with additional start up assistance.</li>
<li>Numerous approvals by vehicle and tire manufacturers and industry recognition awards.</li>
<li>Long-term career track in Sales, Marketing, Product Management, and Business Development.</li>
<li>Hunter is the industry leader in innovation, providing you a competitive edge in the market.</li>
<li>Largest install base in North America with each Representative focusing on an exclusive, protected territory.</li>
</ul>
Think you have what it takes? Join Hunter Engineering Company today!</div>

Heavy Duty Business Consultant-Sales - Baltimore, MD

Next Generation Recruitment and Staffing Agency

<div>Housekeeping Supervisor &mdash; Bilingual (English / Spanish) Luxury Hotel | Baltimore, MD

Position Overview

Our client, a luxury hotel in Baltimore, MD, is seeking a polished and driven Housekeeping Supervisor to lead day-to-day housekeeping operations across the property. This is a hands-on leadership role for someone who sets the standard for cleanliness, holds the team accountable, and ensures every guest-facing space reflects the caliber of a luxury experience.

You will oversee and coordinate the housekeeping team, conduct inspections, manage inventory and supply levels, and serve as the primary point of contact between staff and hotel management. Bilingual fluency in English and Spanish is required to effectively lead a diverse team and maintain clear communication across all levels of the operation.

Key Responsibilities

Team Leadership &amp; Operations
<ul>
<li>Supervise, train, and schedule housekeeping staff across all shifts, ensuring adequate coverage for guest rooms, public areas, and back-of-house spaces.</li>
<li>Conduct daily pre-shift briefings, assign room and area assignments, and set clear expectations for quality and timing.</li>
<li>Perform routine and spot inspections of guest rooms, hallways, lobbies, restrooms, elevators, stairways, locker rooms, and all common areas to ensure luxury cleanliness standards are consistently met.</li>
<li>Coach and develop team members on proper cleaning techniques, chemical safety, equipment use, and guest interaction protocols.</li>
</ul>
Facility Standards &amp; Quality Control
<ul>
<li>Ensure all rooms are serviced to brand standards, including bed-making, linen replenishment, bathroom detailing, dusting, vacuuming, and restocking of guest amenities.</li>
<li>Oversee deep-cleaning schedules for carpets, upholstered furniture, draperies, windows, walls, ceilings, and woodwork, coordinating the use of vacuum cleaners, shampooers, and specialty equipment.</li>
<li>Monitor the condition of driveways, garages, pool areas, and exterior common spaces, directing staff to remove debris and maintain curb appeal.</li>
<li>Ensure draperies, window treatments, and blinds are properly hung, cleaned, and maintained.</li>
</ul>
Inventory, Supplies &amp; Logistics
<ul>
<li>Manage par levels for linens, towels, toiletries, cleaning supplies, drinking glasses, writing materials, and all guest-facing amenities.</li>
<li>Ensure housekeeping carts are properly stocked, organized, and clean at the start and end of each shift.</li>
<li>Sort, count, and inspect clean linens; oversee proper storage in linen closets and coordinate laundry operations as needed.</li>
<li>Track supply usage and coordinate timely reorders with purchasing or management.</li>
</ul>
Communication &amp; Reporting
<ul>
<li>Serve as the bilingual liaison between housekeeping staff and hotel management, ensuring directives, feedback, and policy updates are clearly communicated in both English and Spanish.</li>
<li>Document and report any property damage, maintenance issues, theft, safety hazards, or guest lost-and-found items to the appropriate department.</li>
<li>Enforce health, safety, and sanitation standards across the department and ensure compliance with hotel and regulatory protocols.</li>
<li>Manage waste disposal operations, ensuring proper handling and transport of trash and recyclables.</li>
</ul>
Qualifications &amp; Requirements
<ul>
<li>Minimum 2 years of housekeeping experience in a hotel or hospitality environment, with at least 1 year in a supervisory or lead role.</li>
<li>Bilingual fluency in English and Spanish (spoken and written) is required.</li>
<li>Demonstrated ability to lead, motivate, and hold a team accountable while maintaining a positive work environment.</li>
<li>Strong knowledge of luxury housekeeping standards, cleaning protocols, chemical safety, and equipment operation.</li>
<li>Excellent prioritization, time management, and organizational skills with the ability to manage competing demands.</li>
<li>Professional demeanor with strong attention to detail, a sense of urgency, and a guest-first mentality.</li>
<li>Ability to work independently, stay self-motivated, and adapt to shifting priorities in a fast-paced environment.</li>
<li>Comfortable with physical demands including standing, walking, bending, and lifting throughout a full shift.</li>
</ul>
Schedule &amp; Physical Requirements

This is an on-site position requiring flexibility to work weekends, holidays, and varied shifts as business demands. The role involves extended periods of standing, walking, bending, reaching, and lifting up to 25 lbs. Candidates must be comfortable working in a physically active environment across multiple floors and areas of the property.</div>

Housekeeping Supervisor — Bilingual (English / Spanish)

Securityplus Federal Credit Union

<div>Description:

About Securityplus Federal Credit Union:
Since 1938, Securityplus Federal Credit Union has proudly served our members and communities as a not-for-profit financial institution. Our mission is to empower people with financial security, providing the tools, resources, and guidance they need to reach their goals with confidence.
Guided by our CARES values of Collaboration, Agility, Respect, Excellence, and Spirit, we create meaningful connections and deliver exceptional service in everything we do. We believe in doing what is right for our members, supporting one another as a team, and making a positive impact that extends far beyond our branches.
Our vision is to be our members&rsquo; first choice by providing experiences that inspire trust, confidence, and long-term relationships. When you join Securityplus, you become part of a purpose-driven team that believes in service, growth, and the power of community.
About this Role:
Ready to elevate our member experience? The Financial Service Representative II plays an important role in delivering personalized financial solutions and strengthening member relationships. In this role, you&rsquo;ll assist members with complex transactions, guide them through their financial journeys, and proactively promote products and services that meet their needs, while ensuring every interaction reflects our mission and values.
You will take the lead in creating exceptional member experiences through consultative conversations, teamwork, and a commitment to service excellence. Your expertise and care will help members achieve their financial goals while contributing to the growth and success of Securityplus.
This is an opportunity for a motivated, service-driven professional to make a meaningful impact&mdash;on our members, our team, and the communities we proudly serve.
Requirements:

In this full-time non-exempt role, you&rsquo;ll be responsible for:
Excellent Communication Skills:
You&rsquo;re a natural communicator, making it easy for members to understand complex financial information, no matter the platform&mdash;be it face-to-face, over the phone, or in writing. You create a warm, welcoming environment that fosters trust and builds member loyalty with every interaction.
Executing Transactions with Precision:
Accurately process a wide range of transactions&mdash;payments, card orders, and digital banking requests&mdash;with a strong focus on efficiency, precision, and attention to detail, ensuring seamless service for every member interaction.
Quick to Learn and Eager to Apply:
New information? Bring it on. You&rsquo;re quick to learn and excel at using that knowledge to enhance our members&rsquo; experience. Whether it's a new product, policy, or procedure, you adapt swiftly, always ready to provide accurate, relevant guidance that benefits our members and improves our service.
Skilled in Building Relationships:
You understand that every member interaction is a chance to deepen a relationship. Your interpersonal skills bring genuine empathy and dedication to each conversation, leaving members feeling heard, valued, and confident in their financial journey with us.
Master of Prioritization and Efficiency:
Banking can be fast paced, but you thrive in it. You handle multiple responsibilities without skipping a beat, managing your time to ensure that each member receives timely, individualized attention. You know how to keep things running smoothly while meeting both personal and team goals.
Driven and Goal-Oriented:
Self-motivation is at the heart of who you are. You&rsquo;re proactive, always looking to make a meaningful impact for members and teammates alike. Your goal-oriented approach means you don&rsquo;t just meet expectations&mdash;you exceed them, contributing to a positive, results-focused team culture.
Solid Financial and Regulatory Awareness:
A foundational understanding of financial services and regulatory requirements underpins everything you do. With respect for policies and a commitment to ethical practices, you&rsquo;re ready to guide members responsibly, all while supporting the integrity of our credit union&rsquo;s operations.
What You&rsquo;ll Bring to the Table:<ul><li>
A High School Diploma or GED is required to ensure you have the foundational skills to empower you to perform successfully in this role.</li><li>
At least one year of hands-on experience in customer service, retail, banking, or financial services.</li><li>
Available to work Saturdays so members get the support they need when it&rsquo;s most convenient for them.</li><li>
You know what it takes to deliver a standout experience, and you&rsquo;re ready to connect with members by understanding their needs and helping them reach their goals.</li><li>
Cool, quirky skills we haven&rsquo;t asked about yet? We&rsquo;d love to hear about them.</li></ul>
Why You&rsquo;ll Love Working at Securityplus:
Mission-Driven Organization:
You&rsquo;ll be part of a credit union that&rsquo;s all about helping our members and communities thrive.
Competitive Salary &amp; Benefits Package:
We offer a competitive salary and comprehensive retirement benefits, including a 401(k) with company contributions, health, dental, and vision coverage, and the opportunity to earn an annual performance bonus and monthly incentives.
Opportunities for Career Growth:
We value internal development and offer opportunities for career progression into new roles and other departments as we continue to grow.
Work-Life Balance:
We believe in flexible time off. No burnout allowed here!
Culture of Fun and Collaboration:
No egos, no endless meetings&mdash;just a team of passionate people who genuinely love working together to make a positive difference.
Equal Employment Opportunity
Securityplus Federal Credit Union provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Reasonable Accommodations Statement
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Securityplus Federal Credit Union to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Securityplus Federal Credit Union's Human Resources Department at 410.281.6200.
Physical Demands and Work Environment
This position involves typical office work such as the use of the PC, reviewing manuals and related office papers, the use of the telephone, fax, and photocopy machines. While performing the duties of this job, the employee is required to sit, occasionally stand, walk, reach, talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
At-Will Statement
Your employment with Securityplus Federal Credit Union is on an at-will basis, meaning either you or the Company can terminate the employment relationship at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Securityplus Federal Credit Union is not guaranteed for any length of time.
I understand the description of this job and the essential functions, as given above. I also understand that not all of the duties are described above, and that I will perform those above and other related duties as directed by my supervisor and management. I further understand that employment is at-will, and that either I or my employer may terminate the employment relationship at any time.</div>

Financial Service Representative I

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