bilingual spanish - fraud client services representative - 2nd shift

customer service rep(03813) - 14955 n. florida ave

bilingual spanish - fraud client services representative - 2nd shift Jobs in Tampa

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client relations specialist

customer service rep(03813) - 14955 n. florida ave Jobs in Tampa

customer service representative Jobs in Tampa

customer service representative

bilingual spanish fraud client services representative 2nd shift

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:<ul><li>
Identifies client needs and recommends solutions when fraud has been identified</li><li>
Records data captured during client interactions accurately</li><li>
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li></ul>
Required Qualifications:<ul><li>
Proficient in English and Spanish; Passing Rating on Language Assessment.</li><li>
1+ years of customer/client service experience, including experience handling difficult client situations</li><li>
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients&rsquo; financial lives</li><li>
Fully understands how life events can impact a client&rsquo;s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>
Communicates effectively and confidently with all clients to make their financial lives better</li><li>
Ability to engage with clients &ndash; begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>
Comfortable receiving ongoing performance feedback and coaching</li><li>
Ability to learn and adapt to new information and technology platforms</li><li>
Minimum of an intermediate level of proficiency with computers and current technology</li></ul>
Desired Qualifications:<ul><li>
1+ years of experience in the banking/financial industry</li><li>
2+ years of experience working in a client service capacity
</li></ul>Skills:<ul><li>
Conflict Management</li><li>
Customer and Client Focus</li><li>
Decision Making</li><li>
Fraud Management</li><li>
Oral Communications</li><li>
Active Listening</li><li>
Attention to Detail</li><li>
Data Collection and Entry</li><li>
Issue Management</li><li>
Problem Solving</li><li>
Adaptability</li><li>
Collaboration</li><li>
Critical Thinking</li><li>
Influence</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40</div>

Bilingual Spanish - Fraud Client Services Representative - 2nd Shift

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:<ul><li>
Identifies client needs and recommends solutions when fraud has been identified</li><li>
Records data captured during client interactions accurately</li><li>
Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li><li>
Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li><li>
Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li></ul>
Required Qualifications:<ul><li>
1+ years of customer/client service experience, including experience handling difficult client situations</li><li>
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients&rsquo; financial lives</li><li>
Fully understands how life events can impact a client&rsquo;s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions</li><li>
Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule</li><li>
Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays</li><li>
Communicates effectively and confidently with all clients to make their financial lives better</li><li>
Ability to engage with clients &ndash; begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections</li><li>
Comfortable receiving ongoing performance feedback and coaching</li><li>
Ability to learn and adapt to new information and technology platforms</li><li>
Minimum of an intermediate level of proficiency with computers and current technology</li></ul>
Desired Qualifications:<ul><li>
1+ years of experience in the banking/financial industry</li><li>
2+ years of experience working in a client service capacity
</li></ul>Skills:<ul><li>
Conflict Management</li><li>
Customer and Client Focus</li><li>
Decision Making</li><li>
Fraud Management</li><li>
Oral Communications</li><li>
Active Listening</li><li>
Attention to Detail</li><li>
Data Collection and Entry</li><li>
Issue Management</li><li>
Problem Solving</li><li>
Adaptability</li><li>
Collaboration</li><li>
Critical Thinking</li><li>
Influence</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.
Shift:
2nd shift (United States of America)
Hours Per Week:
40</div>

Fraud Client Services Representative - 2nd Shift

Johnson Brothers

<div>Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world&rsquo;s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!
Job Description:
Since 1990, Johnson Brothers of Florida has established itself as a leader in the distribution of spirits and fine wine. Based in Tampa, our more than 200 team members provide world-class service to our customers across western and central Florida. Utilizing the most innovative technologies in the industry and a dynamic portfolio, Johnson Brothers of Florida has grown to become one of the top-performing distributors in the country.
Our Night Warehouse Manager is responsible for overseeing all outbound shipping activities on the night shift to ensure that we are properly filling orders for customer accounts and that all items ordered are received. The ideal leader is Customer Driven and will have a focus on Employee Retention and Safety.
Competitive compensation and benefits offered, in addition to, continuous training and development! 
This position is hands on, and expectation is to have a high level of presence out on the Warehouse Floor (80%) in a fast-paced environment. The expected hours for this role are Mon-Thurs 5pm-5am or based upon business needs.<h2 class="jobSectionHeader">
Job Description:</h2><ul><li>
Maintain quality standards for order selection and picking.</li><li>
Maintain all safety activities for the night shift.</li><li>
Ensure completion of picking in an efficient and safe manner to allow for all routes to depart the warehouse on time.</li><li>
Maintains warehousing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.</li><li>
Communicate timely to senior management about any opportunities or issues.</li><li>
Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.</li><li>
Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.</li><li>
Controls inventory levels by conducting physical counts; reconciling with warehouse management system.</li><li>
Maintains physical condition of warehouse by inspecting equipment and issuing work orders for repair.</li><li>
Ensuring the warehouse is clean and safe for the next shift.</li><li>
Contributes to team effort by accomplishing related results as needed.</li></ul>
Job Requirements<ul><li>
Bachelor's Degree (preferred).</li><li>
Bilingual preferred (English/Spanish).</li><li>
3+ years of previous management experience in Warehouse/Distribution environment.</li><li>
Experience and knowledge with applicable federal regulations pertaining to the company's business operations including OSHA regulations.</li><li>
Strong computer skills. Previous WMS experience preferred.</li><li>
Strong organizational skills, versatility, ability to multi-task and meet deadlines.</li><li>
Excellent communication skills.</li><li>
Ability to work as a team player.</li><li>
Must be flexible to work multiple shifts.</li></ul>
Worker Sub-Type:
Regular
Time Type:
Full time</div>

Warehouse Manager, Night Shift

The Lisinski Law Firm

<div>About The Lisinski Law Firm
Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and &ldquo;Changing as Many Lives as Possible.&rdquo; 
About the Role
The Social Growth Manager owns the strategy, growth, execution, team leadership, and day-to-day operations of the company&rsquo;s organic channels. This role is responsible for developing strategies that expand audience reach, increase engagement, and drive measurable growth across our organic social presence. This person must be fully bilingual, able to speak Spanish and English. 
As an in-office Tampa-based role, this person also supports key on-site responsibilities such as community management, real-time content capture, social live support, response plans for social engagements, and collaborating cross-functionally with internal teams. 
Your Key Contributions<ul><li>
Lead, coach, and manage the social media team while driving the growth of our organic channels, ensuring high performance, clear communication, and continuous development.</li><li>
Develop and implement a comprehensive organic social strategy and monthly content calendar that aligns with overall marketing and business objectives.</li><li>
Oversee creation of all organic content, particularly short‑form video for TikTok and Reels, providing direction to the TikTok Video Editor and Senior TikTok Specialist.</li><li>
Support and execute in‑office social needs, including real‑time content capture, participation in social livestreams, and on‑site creative collaboration.</li><li>
Partner with the Social Media Specialist to manage Sprout Social scheduling, reporting, and analytics, ensuring content is optimized for performance.</li><li>
Establish and track social KPIs, leveraging analytics to provide insights, improve performance, and refine strategy.</li><li>
Collaborate cross‑functionally with Marketing, Creative, Demand Gen, Customer Service, and Sales to ensure social content and engagement support broader brand and customer goals.</li><li>
Research and monitor social media trends, platform best practices, and cultural moments relevant to the brand, bringing recommendations forward and leading necessary adjustments for overall growth of the channels.</li><li>
Serve as a brand steward by overseeing content quality, ensuring consistency in voice and messaging, and mitigating potential risks across all platforms.</li></ul> 
What Makes You a Great Fit<ul><li>
Bachelor's degree in marketing, Communications, Digital Media, Journalism, or related field preferred.</li><li>
Bilingual (Spanish- English) required.</li><li>
3&ndash;5 years of experience managing organic social media, including strategic planning and content development.</li><li>
2+ years of leadership or team management experience.</li><li>
Expertise in TikTok and short-form video content creation workflows.</li><li>
Experience with Sprout Social (or similar tools) for scheduling, reporting, and analytics.</li><li>
Highly proficient in business posts on social media platforms.</li><li>
In-depth understanding of social media algorithms and platforms.</li><li>
Ability to prioritize tasks and delegate or escalate them when appropriate.</li><li>
Excellent verbal and written communication skills with the ability to craft compelling content and communicate effectively with cross-functional teams and external partners.</li><li>
Highly proficient with Microsoft Office Suite or related software.</li></ul> 
Work Schedule<ul><li>
Onsite in our Tampa, Florida office</li><li>
Monday-Friday, 8am-5pm Eastern Time, occasional weekend availability for events if needed</li></ul> 
How You'll Benefit
Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.<ul><li>
401k Match</li><li>
Medical, Dental, &amp; Vision Insurance</li><li>
Options for Health Savings Account or Flexible Spending Account</li><li>
Dependent Care FSA</li><li>
Basic Life Insurance</li><li>
Voluntary Life &amp; AD&amp;D</li><li>
Disability Insurance</li><li>
Voluntary Accident Insurance</li><li>
Voluntary Hospital Indemnity Insurance</li><li>
Employee Assistance Program</li><li>
Calm App Subscription</li></ul> 
Our Firm
At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. 
Our Values
At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.</div>

Social Growth Manager

EVERSANA

<div>
 At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We&rsquo;re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
 
 
 Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
 
 
 
 Job Description
 
 
 
 We are hiring an Oncology Sale Representative to support the launch of a newly approved targeted therapy for lung cancer! The Oncology Sales Representative will be responsible for selling a newly approved oncology product to oncology practices in an assigned geographic territory. Our representative will be providing value by engaging Oncologists, Oncology Nurses, office staff and pharmacists in face-to-face discussions.
 
 
 The Oncology Sales Representatives will develop and maintain relationships with Health Care Providers by educating about our client&rsquo;s oncology product and its approved indications as well as the support services offered by our client for cancer patients.
 
 
 Oncology Sales Representatives are expected to possess a high knowledge level of the product, disease state, the customers and territory.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Create, build, and maintain relationships and regular communication with physicians and key thought leaders in the US.
 </li>
 <li>
 Utilize the customer relationship management system to keep call records including account planning.
 </li>
 <li>
 Ensure a high level of expertise and customer service is delivered to all customers.
 </li>
 <li>
 Responsible for collaborating effectively and mobilizing all appropriate resources.
 </li>
 <li>
 Communication Skills: Good communication skills providing the product scientific information to healthcare professionals, oncologists, and other key stakeholders.
 </li>
 <li>
 Adaptability to Oncology Advances: Complete training to understand the disease state and positioning of our client&rsquo;s product.
 </li>
 <li>
 Travel to Medical Offices and Hospitals (80%) some overnight travel may be necessary
 </li>
 <li>
 Hours (40 Hours per week potentially including weekend medical meetings)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
 
 
 
 The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
 
 
 <ul>
 <li>
 BA/BS from an accredited college or university required - focus in business, life science, or clinical degree preferred
 </li>
 <li>
 Minimum of 3 years of previous pharmaceutical, medical device, and medical sales experience with at least 1 year in oncology experience with an understanding of the integrated oncology network.
 </li>
 <li>
 Consistent track record of quantifiable/documented sales accomplishments is preferred
 </li>
 <li>
 Demonstrated ability to plan, analyze and act upon sales data within an assigned geography
 </li>
 <li>
 Solid and persuasive business communication with physicians and providers
 </li>
 <li>
 Ability to work independently and exercise good business judgment and discretion and to analyze and address territory opportunities
 </li>
 <li>
 Familiarity with a Sales Force Automation (SFA) application is preferred
 </li>
 <li>
 Computer Skills: proficiency in business software such as Microsoft Outlook, Word, Excel and PowerPoint
 </li>
 <li>
 Ability to travel approximately 30% as needed to cover territory- up to 2 hour radius from headquarter city - some overnight travel may be required.
 </li>
 <li>
 Clinical Knowledge: Ability to complete a clinical product sell
 </li>
 <li>
 Established Relationships: A proven track record in territory.
 </li>
 <li>
 Technology/Equipment: Strong knowledge of VEEVA systems.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 OUR CULTURAL BELIEFS
 
 
 
 
 Patient Minded -
 
 I act with the patient&rsquo;s best interest in mind.
 
 
 
 Client Delight -
 
 I own every client experience and its impact on results.
 
 
 
 Take Action -
 
 I am empowered and hold myself accountable.
 
 
 
 Grow Talent
 
 - I own my development and invest in the development of others.
 
 
 
 Win Together
 
 - I passionately connect with anyone, anywhere, anytime to achieve results.
 
 
 
 Communication Matters -
 
 I speak up to create transparent, thoughtful and timely dialogue.
 
 
 
 Embrace Diversity -
 
 I create an environment of awareness and respect.
 
 
 Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
 
 
 EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA&rsquo;s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
 
 
 From EVERSANA&rsquo;s inception, Diversity, Equity &amp; Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one&rsquo;s identity. All of our employees&rsquo; points of view are key to our success, and inclusion is everyone's responsibility.
 
 
 Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.
 
 
 Follow us on LinkedIn | Twitter
 
 
</div>

Oncology Sales Representative - Tampa/Miami

Allied Universal

<div>
 
 Overview
 
 
 
 Company Overview:
 
 
 Allied Universal&reg; Facility Solutions is a trusted leader in facility services, where rewarding careers meet meaningful impact. By joining our dynamic and collaborative workplace, you become part of a team dedicated to excellence - delivering top-quality janitorial and facility solutions that enhance our customers' environments every day.
 
 
 
 Job Description
 
 
 
 Allied Universal&reg; is hiring a Senior Director of Human Resources. The Senior Director, Human Resources is responsible for providing operational support and management of Human Resources functional activities including succession planning, workforce stabilization, compliance, compensation, benefits, team relations, team member development and employee communications.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as a strategic business partner with Presidents, Regional Vice Presidents, and branch staff by understanding their unique client and business objectives, and providing proactive counsel, recommendations, and support to meet their needs. Build strong relationships with all management, understand client expectations and site-specific challenges, and provide advice and solutions to meet business needs while ensuring legal compliance and consistent application of company policies.
 </li>
 <li>
 Create, implement, and monitor the application of all employee processes to ensure compliance with labor laws, state and federal regulations, and sound business practices; conducting training sessions with managers and supervisors, and identify and communicate the need for new/revised policies based on changing business needs and/or legal requirements.
 </li>
 <li>
 Provide technical Human Resources support to branch, field, and sales staff on day-to-day employee and labor relations issues; responsible for advising on proper techniques, forms/documentation, and actions to ensure compliance, lawful conduct, and consistent application of practices, while meeting business/client objectives.
 </li>
 <li>
 Where applicable, ensure Collective Bargaining Agreement compliance, fulfillment of technical requirements, and awareness of Company philosophies regarding union relations; build and maintain strong relationships with union representatives to minimize labor relations issues, conduct supervisor/manager training to strengthen consistent application of policies and procedures, and manage all grievances in a timely and effective manner.
 </li>
 <li>
 Conduct (or lead the activities of) all investigations into discrimination, harassment, wage/hour, or other labor law complaints, ensuring proper documentation, interviewing procedures, and follow up activities are taken. Under the guidance and oversight of the Vice President of Human Resources, act as a representative in legal actions against the company for employment lawsuits.
 </li>
 <li>
 Responsible for various Human Resource projects, either as assigned or self-initiated, including ongoing opportunities for automation, efficiency, accuracy, cost-reduction, and/or improved legal compliance, actively participate in annual strategic planning process to identify such projects, then create and execute plans to ensure on-time completion of deliverables.
 </li>
 <li>
 Management of Human Resource staff to conduct quarterly field audits of branch Human Resources staff operations, internal auditing procedures, and other processes to ensure company standards and legal requirements are being followed (such as I-9 compliance, HRIS and HR record keeping/maintenance, and other similar processes).
 </li>
 <li>
 Identify training and development needs at branch sites for Operations, Human Resources, and Recruiting personnel and develop the technical skills to ensure proper knowledge of applicable laws and regulations, file maintenance, employee relations administration, termination procedures, and accident reporting/investigations/workers' compensation procedures.
 </li>
 <li>
 Identify and implement retention strategies to reduce employee turnover and increase internal employee development and skills
 </li>
 <li>
 Participate in strategic planning sessions, client meetings and other business development meetings, providing insight into implications of decisions and actions on the Human Resources function, and offering solutions to employee related issues affecting the business.
 
 
 </li>
 </ul>
 
 Qualifications (must Have)
 
 
 
 <ul>
 <li>
 Must possess one or more of the following:
 </li>
 <ul>
 <li>
 Bachelor's degree in Human Resources Management, Organizational Behavior, Business, or a related field with six (6) years of human resources business partner experience
 </li>
 <li>
 Associate degree in Human Resources Management, Organizational Behavior, Business, or a related field with eight (8) years of human resources business partner experience
 </li>
 <li>
 High School diploma with ten (10) years of human resources business partner experience
 </li>
 </ul>
 <li>
 Must have prior experience managing HR staff, including hiring, performance management, coaching, and professional development.
 </li>
 <li>
 Prior work experience with employee relations, development, and engagement as well as policy implementation and interpretation
 </li>
 <li>
 Prior experience working in a unionized environment, with direct responsibility for collective bargaining agreement interpretation and labor relations issues.
 </li>
 <li>
 Working knowledge of employment laws and civil rights legislation
 </li>
 <li>
 Ability to handle complex or sensitive situations with professionalism and confidentiality
 </li>
 <li>
 Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
 </li>
 <li>
 Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
 </li>
 <li>
 Able to work independently and be self-directed, but also take direction from all levels of managers within the assigned region, which may result in having to re-prioritize work activities on a regular basis
 </li>
 <li>
 Professional, articulate, and able to use good independent judgment and discretion
 </li>
 <li>
 Proven ability to maintain correspondence, discussions, and materials in strictest confidence
 </li>
 <li>
 Must have the flexibility and ability to travel periodically/regularly, depending on company needs, with some overnight travel
 </li>
 <li>
 Outstanding verbal and written communication skills
 </li>
 <li>
 Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player
 
 </li>
 </ul>
 
 Preferred Qualifications (nice To Have)
 
 
 
 <ul>
 <li>
 Prior work experience with the use of SAP human resources
 </li>
 <li>
 Prior specialized education or experience in human resources and/or employment law
 </li>
 <li>
 Knowledge of Code of Federal Regulation requirements, Occupational Safety &amp; Health Administration (OSHA), Americans with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC)
 </li>
 <li>
 Demonstrated ability to facilitate training to include the development of training materials as well as delivery
 </li>
 <li>
 Certificate in HR Management through a University, Professional Human Resources (PHR) certification or higher
 </li>
 <li>
 Prior Human Resources experience in a service industry business
 </li>
 <li>
 Bilingual capability preferred; English/Spanish strongly desired.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance
 </li>
 <li>
 Eight paid holidays annually, five sick days, and four personal days
 </li>
 <li>
 Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
 
 
 </li>
 </ul>
 Closing
 
 
 Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
 
 
 If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
 
 
 Requisition ID
 
 
 2026-1547142
 
 
</div>

Senior Director - Human Resources

Cano Health

<div>It's rewarding to be on a team of people that truly believe in making an impact!
We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.
Job Summary
The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.
Essential Duties &amp; Responsibilities
Administrative Responsibilities<ul><li>
Patient Intake and Onboarding</li><li>
Create new patient profiles in the EMR system.</li><li>
Conduct welcome calls and schedule initial appointments.</li><li>
Mail welcome packages to new patients.</li><li>
Obtain required annual consents and patient signatures.</li><li>
Encourage and assist patients with Patient Portal enrollment.</li><li>
Coordinate translation services as needed (e.g., Propia app).</li></ul>
Scheduling and Visit Management<ul><li>
Greet patients and visitors warmly, creating a welcoming and professional environment</li><li>
Address patients concerns or complaints and escalate issues appropriately</li><li>
Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services).</li><li>
Master scheduling workflows, including same-day visit protocols.</li><li>
Follow all scheduling guidelines; act as the &ldquo;Pit Boss&rdquo; of the schedule.</li><li>
Obtain Health Center Manager approval for scheduling exceptions (e.g., double-booking).</li><li>
Assist with appointment confirmation calls and transportation scheduling.</li><li>
Reschedule all no-shows within 24 hours.</li><li>
Update visit status types in the EMR (eCW) promptly.</li><li>
Support scheduling for special events (e.g., mammogram and DRE campaigns).</li></ul>
Data Accuracy &amp; System Proficiency<ul><li>
Perform demographic verification during patient check-in.</li><li>
Ensure accurate entry of demographics, insurance, and Patient Hub information.</li><li>
Scan and file all documents and ID photos correctly.</li><li>
eFile documents within 48 hours of receipt.</li><li>
Monitor fax inbox for incoming clinical documents.</li><li>
Clear Jellybean inboxes daily.</li></ul>
Insurance and Financial Transactions<ul><li>
Document insurance verification results in the EMR.</li><li>
Collect co-payments and coinsurance in accordance with policy.</li><li>
Run and reconcile end-of-day financial reports.</li></ul>
Outbound Communications and Follow-up<ul><li>
Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings).</li><li>
Follow up with patients within 3&ndash;7 days post-discharge to confirm TOC appointments.</li><li>
Confirm follow-up appointments and ensure referral coordination at check-out.</li></ul>
Phone Operations<ul><li>
Answer and route incoming calls appropriately.</li><li>
Take messages, assist callers, and properly document/disposition each call.</li><li>
Respond to inquiries in person, over the phone and via email with professionalism and accuracy</li></ul>
Additional Duties &amp; Responsibilities<ul><li>
Supports operations, patient/client experience, and communication at the center level.</li><li>
Keep the front desk, lobby and patient facing areas clean, organized and well stocked Monitor and request office supplies as necessary</li><li>
Complete other duties at the discretion of management,&quot; or &quot;Perform all other duties assigned by supervisor or manager.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent required.</li><li>
Minimum of one (1) year experience in a healthcare or medical office setting.</li><li>
Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.</li><li>
BLS Certification, be able to respond to medical emergencies (Preferred)</li><li>
Training in gait support, proper lifting techniques, and ADA compliance.</li><li>
Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.</li></ul>
Education Requirements
Required/Preferred
Education Level
Discipline
Required
High School Diploma
Knowledge, Skills &amp; Proficiencies<ul><li>
Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.</li><li>
Strong communication and customer service skills.</li><li>
Detail-oriented with a commitment to data accuracy.</li><li>
Ability to multitask in a fast-paced clinical environment.</li><li>
Technical proficiency in all required systems and software tools.</li><li>
Electronic Medical Records (EMR) system (e.g., eCW) &ndash; Superuser level.</li><li>
Call Center Communications system - (Ring Central)</li><li>
Transportation scheduling software (e.g., TripMaster).</li><li>
Oracle (Expenses).</li><li>
Health Plan, Specialist, and Diagnostic Center Portals.</li><li>
HR platform (e.g., Workday).</li><li>
Availity and other insurance/eligibility portals.</li><li>
Alarm and security monitoring systems.</li><li>
Bilingual (English and Spanish) preferred.</li><li>
Cano.Net ticketing system.</li></ul>
Incentive
This position is eligible to receive a performance bonus each calendar year based upon the Company&rsquo;s achievement of certain financial targets and the achievement of metrics relevant to your position. 
Benefits
At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more.
Job Requirements
Physical Requirements
This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions
Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing
Travel Required
Amount of Expected Travel
Details
Yes
0-25%
Flexibility to travel to clinical sites as needed
Tools &amp; Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual office equipment.
Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Join our team that is making a difference!
Please see Cano Health&rsquo;s Notice of E-Verify Participation and the Right to Work post here</div>

Coordinator, Front Desk

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