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billing inventory assistant

AIO App Inc

<div>Position Title: Systems &amp; Operations Manager
Location: Islamabad (Onsite)
About the Role:
AIO runs on a set of internally built systems &mdash; HubSpot workflows, a Claude-powered Inventory Management System, a custom internal reporting tool, and a growing set of operational automations. These systems are the connective tissue between sales, support, billing, and engineering. They need an owner.
As Systems &amp; Operations Manager, you will own, maintain, and improve these platforms. This is a technical role with a strong operational lens: you need to understand how the business works in order to build the systems that make it run better.
What will your responsibilities be?
HubSpot Architecture &amp; Maintenance
<ul><li>Own HubSpot as the system of record for AIO's customer-facing operations: marketing, sales, billing, support, and Jira escalation workflows
 </li></ul><ul><li>Maintain and improve the existing workflow architecture &mdash; understanding what each workflow does, why it was built, and how it fits the broader process
 </li></ul><ul><li>Build new workflows and reporting capabilities as AIO's processes evolve
 </li></ul><ul><li>Serve as the internal HubSpot expert and the first escalation point for workflow issues across teams
</li></ul>Claude-Powered Internal Tools
<ul><li>Maintain and improve the Inventory Management System built on Claude &mdash; including infrastructure on Vercel and GitHub
 </li></ul><ul><li>Maintain and improve the internal Hub Reporting tool also built on Claude
 </li></ul><ul><li>Build new AI-assisted operational tools as the business identifies new needs
 </li></ul><ul><li>Ensure reliability, uptime, and documentation for all internally built systems
</li></ul>Process Digitization &amp; Workflow Automation
<ul><li>Translate operational processes into structured, system-enforced workflows &mdash; reducing manual handoffs and human error
 </li></ul><ul><li>Work cross-functionally with the US operations team, sales, and support to identify friction points and build tooling that removes them
</li></ul><ul><li>Document all systems, workflows, and integrations so that institutional knowledge is captured and transferable
</li></ul>Reporting &amp; Data Visibility
<ul><li>Build and maintain reporting dashboards in HubSpot and internal tools that give leadership real-time visibility into team capacity, deployment SLAs, and customer health
 </li></ul><ul><li>Ensure data integrity across systems &mdash; proactively identifying and resolving inconsistencies between HubSpot, inventory tools, and other platforms</li></ul>
What are we looking for and what does it require to be the right fit for this role?
<ul><li>3+ years experience in a systems, operations, or technical operations role
</li></ul><ul><li>Deep, hands-on HubSpot experience &mdash; workflows, pipelines, reporting, and integrations. This is a hard requirement, not a nice-to-have
</li></ul><ul><li>Demonstrated experience building with AI tools, ideally including Claude, OpenAI, or similar LLM APIs</li></ul>
<ul><li>Comfort with Vercel, GitHub, and modern web deployment infrastructure
</li></ul><ul><li>A systems thinker who can look at a manual process and see a better-automated version of it
</li></ul><ul><li>Strong documentation discipline &mdash; you leave things better documented than you found them
</li></ul><ul><li>Able to work effectively with a US-based operations team across time zones
</li></ul><ul><li>Restaurant industry or hospitality tech context is a plus but not required</li></ul>
What this is not
This is not a pure engineering role, and it is not a traditional business analyst role. It sits deliberately between the two. You need to be technical enough to build and maintain production systems, and operationally literate enough to understand the business problems those systems are solving.
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</div>

Systems & Operations Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Responsible for planning and overseeing project completion on time, on scope and on budget. Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.
 
 
 Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.
 
 
 
 What You&rsquo;ll Do As The Project Manager 1
 
 
 
 Employees employed in the role of Project Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 Project Management
 
 
 <ul>
 <li>
 Lead project onboarding according to project scope and SOW documentation
 </li>
 <li>
 Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
 </li>
 <li>
 Gather project requirements and develop project Playbooks and SOPs
 </li>
 <li>
 Obtain requirements for Bill of Materials (BOM) development
 </li>
 <li>
 Gather rollout schedule and document SLA requirements
 </li>
 <li>
 Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
 </li>
 <li>
 Define, track and report on specific measurable outcomes for projects
 </li>
 <li>
 Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
 </li>
 <li>
 Responsible for all aspects of project billing including services.
 
 
 </li>
 </ul>
 Client Support
 
 
 <ul>
 <li>
 Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
 </li>
 <li>
 Schedule internal and external daily/weekly cadence meetings
 </li>
 <li>
 Meet with client stakeholders regarding project status and changes
 </li>
 <li>
 Obtain client schedule and deployment signoff
 </li>
 <li>
 Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
 </li>
 <li>
 Communicate changes with client and manage escalations as required
 </li>
 <li>
 Gather reporting requirements and develop custom reporting as needed
 </li>
 <li>
 Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
 </li>
 <li>
 Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA&rsquo;s
 
 
 </li>
 </ul>
 IntelliPlan
 
 
 <ul>
 <li>
 Complete project toolkit for IntelliPlan
 </li>
 <li>
 Input project deployment schedule and BOM requirements into IntelliPlan
 </li>
 <li>
 Ensure product lead times are loaded and maintained by Supply Chain
 </li>
 <li>
 Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
 </li>
 <li>
 Coordinate deployment rollout with TSC for TSC readiness against schedule
 </li>
 <li>
 Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
 </li>
 <li>
 Gather stock standards requirements and input forecast into IntelliPlan
 
 
 </li>
 </ul>
 Inventory Management
 
 
 <ul>
 <li>
 With customer, define product standards and forecast requirements
 </li>
 <li>
 Define Inventory requirements for project rollouts
 </li>
 <li>
 Set safety stock threshold
 </li>
 <li>
 Manage inventory levels against forecast and safety stock and adjust as needed
 </li>
 <li>
 Manage inventory levels against project schedule and adjust as needed
 </li>
 <li>
 Work with Supply Chain to adjust inbound inventory levels according to project schedule
 </li>
 <li>
 Work with Supply Chain to manage OEMs when product is available ahead of schedule
 </li>
 <li>
 Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
 </li>
 <li>
 Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs
 
 
 </li>
 </ul>
 Implementation
 
 
 <ul>
 <li>
 Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects &amp; organizational functions
 </li>
 <li>
 Coordinate order entry and order management in CRM based on IntelliPlan outputs
 </li>
 <li>
 Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts &amp; needs
 </li>
 <li>
 Formulate plans to communicate and implement approved changes for the best return on investment
 </li>
 <li>
 Accountable for SLA deliverables according to project scope as documented in Statements of Wok
 </li>
 <li>
 Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business or a related field.
 </li>
 <li>
 PMP; ITIL Certification or equivalent preferred.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
 </li>
 <li>
 Experience in Supply Chain and Inventory Management is preferable
 </li>
 <li>
 Leadership skills: must have experience leading multiple projects and teams simultaneously
 </li>
 <li>
 Problem-solving skills: must be able to identify risks and develop actionable mitigation plans
 </li>
 <li>
 Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
 </li>
 <li>
 Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
 </li>
 <li>
 Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
 </li>
 <li>
 Knowledge of and experience using Project Management Software
 </li>
 <li>
 Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 1:00PM &ndash; 9:30PM (Pk time)
</div>

Project Manager 1

Clean and Green Services

Location: I-9, Islamabad (On-Site) Salary: PKR 40,000 &ndash; 50,000 per month Working Hours: 9:00 AM &ndash; 6:00 PM Off Days: Rotating Weekly OffAbout the RoleWe are seeking a motivated and detail-oriented Assistant Manager Operations to support and oversee daily operational activities, field operations, procurement, inventory management, fleet coordination, and client relationships. The ideal candidate will be responsible for ensuring smooth branch operations and maintaining high service standards.Key Responsibilities<ul><li>Oversee daily operational and administrative activities.</li><li>Conduct site visits and monitor ongoing projects and field operations.</li><li>Identify operational challenges and implement timely solutions.</li><li>Coordinate with clients to address concerns and ensure service satisfaction.</li><li>Supervise operational teams and monitor staff performance.</li><li>Manage procurement processes and vendor coordination.</li><li>Maintain inventory records and oversee store operations.</li><li>Manage company vehicles, maintenance schedules, and compliance requirements.</li><li>Monitor attendance, overtime records, and workforce productivity.</li><li>Prepare operational reports and updates for management.</li><li>Ensure compliance with company policies, procedures, and safety standards.</li></ul>Requirements<ul><li>Bachelor's Degree in Business Administration, Management, or a related field.</li><li>2&ndash;4 years of experience in Operations, Administration, Field Coordination, or a similar role.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational and problem-solving abilities.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Experience in client coordination and field operations is preferred.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Professional growth and career development opportunities.</li><li>Supportive and collaborative work environment.</li><li>Hands-on exposure to operations management and client handling.</li></ul>Interested candidates are encouraged to apply with their updated CV.Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Assistant Manager Operations - onsite

PointofIT

PointofIT Pvt Ltd is hiring a Medical Biller for our Islamabad office.Location: Evacuee Trust Complex, F-5, Islamabad (near Marriott Hotel)Important: This is a fully onsite position. Please apply only if you are comfortable commuting to our F-5 office location.Shift Timing: 8:00 PM &ndash; 5:00 AM (Night Shift)Requirements:<ul><li>Minimum 1 year of Medical Billing experience</li><li>Good understanding of US healthcare billing processes</li><li>Experience with claim submission, payment posting, denial management, and AR follow-up</li><li>Strong communication and analytical skills</li><li>Ability to work independently in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Professional and growth-oriented work environment</li><li>Long-term career opportunities</li></ul>To Apply: Send your resume to careers@thepointofit.comOnly candidates with relevant Medical Billing experience and who are comfortable with the office location and night shift schedule will be considered.Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>How many years of Medical Billing experience do you have?</li><li>Do you have experience working with US healthcare providers? Please explain briefly.</li><li>Which Medical Billing software/EMR systems have you used?</li><li>Do you have experience with AR follow-up and denial management?</li><li>This is a fully onsite role at Evacuee Trust Complex, F-5, Islamabad (near Marriott Hotel). Are you comfortable with this location?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>How soon can you join?</li></ul>Work Location: In person

Medical Biller (US Healthcare)

Edge

<div>
 
 
 Who We Are
 
 
 
 EDGE is building a bridge between Top Global Talent and the US Healthcare &amp; Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.
 
 
 
 
 
 
 Role Overview
 
 
 
 Our valued partner is seeking an Insurance &amp; Billing Coordinator to manage end-to-end insurance verification, billing support, and patient financial coordination within a high-volume dental practice.
 
 
 This is a hybrid role combining insurance coordination, billing administration, and patient communication. The ideal candidate will ensure accurate eligibility verification, timely claim support, efficient collections, and clear communication with both patients and insurance carriers.
 
 
 Success in this role requires strong attention to detail, deep familiarity with dental insurance workflows, and the ability to manage multiple systems and priorities in a fast-paced clinical environment. The role also requires a proactive, solutions-oriented mindset and the ability to support both administrative and front-office operations as needed.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Insurance Verification &amp; Eligibility Management
 
 
 <ul>
 <li>
 Verify patient insurance eligibility prior to appointments, including coverage status, benefit limits, deductibles, exclusions, frequency rules, and annual maximums.
 </li>
 <li>
 Identify non-covered services and ensure accurate documentation for treatment planning and financial transparency.
 </li>
 <li>
 Maintain up-to-date and accurate insurance records within practice management systems.
 </li>
 </ul>
 
 
 Benefits Coordination &amp; Carrier Communication
 
 
 <ul>
 <li>
 Communicate directly with insurance carriers to confirm benefit details, clarify coverage rules, and obtain missing or unclear information.
 </li>
 <li>
 Submit and track prior authorizations for procedures, including hospital and IV sedation cases.
 </li>
 <li>
 Follow up on pending authorizations to ensure approvals are obtained before scheduled treatment.
 </li>
 <li>
 Manage Coordination of Benefits (COB) for patients with multiple insurance plans.
 </li>
 </ul>
 
 
 Billing &amp; Revenue Cycle Support
 
 
 <ul>
 <li>
 Post insurance payments (including EFTs) accurately into patient accounts.
 </li>
 <li>
 Generate and send patient statements and billing communications.
 </li>
 <li>
 Track outstanding balances and support collection efforts prior to appointments.
 </li>
 <li>
 Assist with Medicaid claims, including denial management and resubmissions.
 </li>
 <li>
 Maintain daily and weekly financial tracking reports related to deposits, collections, and outstanding balances.
 </li>
 </ul>
 
 
 Patient Financial Communication &amp; Front Office Support
 
 
 <ul>
 <li>
 Guide patients through insurance coverage details, expected out-of-pocket costs, and payment options using clear and empathetic communication.
 </li>
 <li>
 Handle inbound patient calls related to billing, insurance, scheduling, and follow-ups.
 </li>
 <li>
 Support appointment confirmations, rescheduling, cancellations, and missed appointment follow-ups.
 </li>
 <li>
 Assist with new patient intake information gathering and documentation.
 </li>
 </ul>
 
 
 Data, Systems &amp; Administrative Operations
 
 
 <ul>
 <li>
 Use dental practice management systems and payer portals to verify benefits, manage documentation, and track claims.
 </li>
 <li>
 Maintain organized, HIPAA-compliant records across all insurance and billing workflows.
 </li>
 <li>
 Clean and maintain billing and insurance datasets, spreadsheets, and reporting systems.
 </li>
 <li>
 Support administrative staff with data entry, reporting, and workflow optimization tasks.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 Experience &amp; Education:
 
 Minimum 1&ndash;2 years of experience in dental insurance verification, dental billing, or revenue cycle support. Experience in a dental clinic or multi-provider practice is strongly preferred.
 
 
 
 
 
 
 Technical Knowledge:
 
 Strong understanding of dental insurance plans, coverage rules, prior authorizations, and payer workflows. Familiarity with dental PMS systems and insurance portals (e.g., DentalXChange, NEA or similar tools) is required.
 
 
 Communication Skills: Excellent English communication skills with a clear, neutral, and professional tone. Ability to explain insurance details to patients in simple, empathetic language.
 
 
 
 
 
 
 Core Competencies:
 
 Highly organized, detail-oriented, and capable of managing multiple workflows simultaneously. Strong problem-solving skills with a proactive, solution-oriented mindset. Ability to handle high-volume administrative work with accuracy and consistency.
 
 
 
 
 
 
 Soft Skills:
 
 Professional demeanor, emotional intelligence, patience, and the ability to handle sensitive patient interactions with care and empathy. Strong sense of ownership and accountability in day-to-day operations.
 
 
 
 
 
 
 Work Ethic:
 
 Comfortable working in a fast-paced clinical environment with shifting priorities and cross-functional responsibilities.
 
 
 
 
 
 
 What We Offer
 
 
 
 At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you&rsquo;ll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities. We protect your peace of mind by offering a competitive starting base salary of USD 750, comprehensive health and life insurance, and a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law. Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.
 
 
 
 
 
 
 Our Hiring Process
 
 
 
 
 Application Review:
 
 Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
 
 
 
 Edge Interview:
 
 You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
 
 
 
 Client Interviews:
 
 Successful candidates finish an onboarding &amp; training phase and are placed in client interviews to showcase their skills and align with specific client needs.
 
 
 
 Final Selection:
 
 Once a good match is made, you&rsquo;ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.
 
 
 
 
 
 
 Why Choose Edge?
 
 
 
 Be part of a dynamic, global community that values your skills.
 
 
 Work on projects that make a real difference in people's lives.
 
 
 Enjoy a clear path for career growth and development.
 
 
 Be a part of a people-first and talent-centric culture.
 
 
 
 
 
 
 Talent Boilerplate:
 
 
 
 At Edge, we&rsquo;re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That&rsquo;s why we&rsquo;ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you&rsquo;re worth.
 
 
 
 
 
 
 Equal Opportunity Employer Statement:
 
 
 
 Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation,
 
</div>

Dental Biller

AVENUE7MEDIA

The Business Analyst owns the financial and inventory intelligence layer of the business, translating strategy into a clear, executable plan and ensuring performance tracks to expectations.This role sits at the intersection of Financial, Presence, and Product, partnering closely with the Brand Growth Strategist (BGS) to define what success looks like, build the roadmap to achieve it, and continuously measure progress against it.At its core, the Business Analyst answers three questions:<ul><li>What should happen? (Forecasting and planning)</li><li>What is happening? (Performance tracking and analysis)</li><li>What needs to change? (Insights and recommendations)</li></ul>Core Responsibilities1. Business Planning &amp; Forecasting<ul><li>Co-own development of the Revenue Scenario Model (RSM) with the BGS</li><li>Forecast top-line revenue, margin, and unit volume by SKU, month, and year (and sometimes weekly as needed)</li><li>Translate financial targets into a detailed inventory plan</li><li>Ensure alignment between growth strategy and operational feasibility</li></ul>2. Inventory Strategy &amp; Management<ul><li>Own forward-looking inventory planning across fulfillment channels (FBA, WFS, FBM, MCF and AWD)</li><li>Develop and manage integrated inventory strategies, including how inventory flows through AWD into FBA to support availability and cost efficiency</li><li>Make recommendations on when and how to leverage AWD vs. direct FBA shipments to optimize fees, flow, and inventory health</li><li>Identify risks and opportunities related to:</li><li>Stockouts</li><li>Excess inventory</li><li>Turn rates and cash flow impact</li><li>Storage and fulfillment costs</li><li>Align inventory decisions to revenue and margin goals, not just in-stock rates</li><li>Partner with the team to ensure inventory positioning supports operational scalability and profitability, not just short-term availability</li></ul>3. Performance Tracking &amp; Pacing<ul><li>Track actuals vs. plan across:</li><li>Revenue</li><li>Margin</li><li>Units</li><li>Inventory position</li><li>Monitor monthly pacing at SKU-level against forecast and inventory plan</li><li>Identify early signals when the business is off track from its targets</li><li>Provide clear visibility to the Growth Team on where inventory performance stands and what it means</li></ul>4. Assortment Strategy with Product &amp; Rivals Insights<ul><li>Conduct ongoing assortment analysis to optimize SKU mix, balancing revenue potential, profitability, operational efficiency, and strategic positioning</li><li>Lead keep / kill / expand recommendations based on:</li><li>Performance</li><li>Profitability</li><li>Strategic fit</li><li>Competitive positioning</li><li>Market demand trends</li><li>Partner with the BGS to define the brand&rsquo;s future assortment strategy, ensuring product decisions align with overall growth goals and category opportunities</li><li>Integrate insights from the Product and Rivals avenues to help guide assortment planning, including:</li><li>Competitive product landscape analysis</li><li>Pricing and promotional positioning</li><li>Category trends and emerging demand shifts</li><li>Competitor assortment expansion or contraction</li><li>White space and opportunity gap identification</li><li>Evaluate how products are competitively &ldquo;slotted&rdquo; within the marketplace by understanding:</li><li>Current market leaders</li><li>Feature and pricing expectations</li><li>Review and rating benchmarks</li><li>Assortment depth and breadth within the category</li><li>Help forecast the potential demand and financial impact of:</li><li>New product launches</li><li>Assortment expansions</li><li>Product discontinuations</li><li>Bundling or pack-size strategies</li><li>Provide data-backed recommendations on where additional product slots or assortment expansion opportunities should exist within the catalog based on marketplace demand and competitive trends</li></ul>5. Purchase Planning<ul><li>Advise on purchase order quantities and timing</li><li>Ensure purchasing decisions align with:</li><li>Forecasted demand</li><li>Margin targets</li><li>Cash flow considerations</li></ul>6. Insights &amp; Strategic Recommendations<ul><li>Move beyond reporting to provide clear, actionable insights</li><li>Identify where are we over/underperforming?</li><li>Proactively surface risks, opportunities, and trade-offs to the Growth Team</li></ul>What Good Looks Like <ul><li>The business has a clear, credible plan (RSM) that ties strategy to numbers</li><li>Inventory is intentionally managed, not reactive</li><li>The team always knows where they stand vs. goal and why</li><li>Decisions are made with financial clarity and trade-offs understood</li><li>The Business Analyst is a strategic partner to the BGS</li></ul>Application Question(s):<ul><li>How many years of experience do you have in e-commerce forecasting, inventory planning, or business analysis?</li><li>Have you managed inventory forecasting across platforms such as Amazon FBA, Walmart WFS, FBM, or AWD? (Yes/No)</li><li>How many SKUs have you previously managed or forecasted at one time?</li><li>Have you directly built or managed revenue, margin, or demand forecasting models? (Yes/No)</li><li>When is the soonest you can join the team?</li><li>What is your salary expectation?</li></ul>Work Location: In person

Ecommerce Business Analyst

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Good Verbal Urdu Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Explore 24+ Billing inventory assistant in Islamabad this June. Find roles across top companies and apply now to boost your career.