accountant

assessments analyst

billing specialist

data scientist

business analyst

VieMed, LLC

<div><p><b><i>Essential Sales Duties and Responsibilities:</i></b></p>
<ul>
<li><i>Market VieMed&rsquo;s OSA and Sleep program to potential and existing referral sources</i></li>
<li><i>Develop sales territory action plans and call strategies to maintain ongoing business with current accounts and apply working knowledge of clinical, consultative, and strategic selling skills to drive new market potential to grow the business within assigned territory</i></li>
<li><i>Coordinate and provide educational presentations and in-services for healthcare providers</i></li>
<li><i>Responsible for account activity, sales documentation, reports, and territory management</i></li>
<li><i>Partners with all clinical, managerial, sales staff, and other internal departments within to promote and market our P services to all referral sources to drive sales growth</i></li>
<li><i>Required to provide availability for patient contact and response to patient needs</i></li>
<li><i>Maintain a level of performance that meets or exceeds the sales quotas</i></li>
<li><i>Other duties/projects as assigned</i></li>
</ul>
<p><b><i>Competencies:</i></b></p>
<ul>
<li><i>Demonstrated ability to build and maintain solid working relationships with internal and external referral sources geographically located within assigned territory</i></li>
<li><i>Exhibits effective oral and written communication with physicians, location staff, patients, and all referral sources to ensure questions and concerns are processed promptly</i></li>
<li><i>Ability to plan, implement, and execute strategies independently to achieve sales goals effectively</i></li>
<li><i>Exhibit a sense of urgency for goal achievement with a strong commitment to results</i></li>
<li><i>Builds relationships with referral sources, patients, and caregivers</i></li>
<li><i>Strong organizational, prioritizing, and territory management skills</i></li>
<li><i>Be flexible, self-driven, accountable for results, autonomous, yet supportive of team efforts</i></li>
</ul>
<p><b><i>Requirements:</i></b></p>
<p><i>
The qualified candidate:</i></p>
<ul>
<li><i>Must be a resourceful problem solver who thrives in a fast-paced environment.</i></li>
<li><i>Must be well-connected and have established relationships with the Sleep Specialists within the territory (required)</i></li>
<li><i>Must be able to provide three informal letters of recommendation from a physician/provider (required)</i></li>
<li><i>Must have a current, valid, active state driver&rsquo;s license with a clean driving record and own reliable transportation is required</i></li></ul><br>
<p></p>
<p><b><i>
Sales Experience:</i></b></p>
<ul>
<li><i>A proven track record of successful sales experience in a health care setting, and experience working with physicians, and nurses.</i></li>
<li><i>Two or more years demonstrated full life medical sales experience from lead generation, educating the referral source, persistent follow-up, and follow through on all leads, issues, and success stories7</i></li>
<li><i>Formal sales training preferred</i></li>
</ul>
<p><b><i>Work Environment:</i></b></p>
<ul>
<li><i>Sales: This job operates in the field by calling on, marketing to both existing and potential referral sources:</i><br>
<i>
</i></li><li><i>i.e., Pulmonologist, Sleep Specialists, Cardiologists, Internal Medicine, Family Practice, and Ear Nose and Throat</i></li></ul><br>
<p></p>
<p><b><i>
VieMed Offers:</i></b></p>
<ul>
<li><i>Competitive Base Salary</i></li>
<li><i>Uncapped Commissions</i></li>
<li><i>Excellent Orientation Program</i></li>
<li><i>Health, Dental, &amp; Vision Insurance</i></li>
<li><i>PTO</i></li>
<li><i>401K Retirement Plan</i></li>
<li><i>Monthly Cell Phone Allowance</i></li>
<li><i>Marketing Allowance</i></li>
<li><i>Life Insurance</i></li>
<li><i>And Much More!</i></li>
</ul>
<p><i>You will be expected to work during regular business hours, Monday through Friday, 8:00 a.m. &ndash; 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.</i></p><p></p><p><br>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Sleep Sales Representative

Impact Bio

Regional Sales Manager – Pharmaceutical Sales
<br><br>
SOUTHEAST
<br><br>
Lead, Coach, and Build the Next Generation of Pharmaceutical Sales Talent
<br><br>
Alembic Therapeutics, in partnership with ImpactBio, is launching Pivya®, an FDA-approved oral antibiotic for uncomplicated urinary tract infections (uUTIs). With over 40 years of success in Sweden, Pivya® is now entering the U.S. market—and we’re building a high-performance sales team to support this launch.
<br><br>
As a Regional Sales Manager, you will lead a team of early-career Territory Sales Representatives, many of whom are breaking into pharmaceutical sales for the first time. Your role is to actively coach, develop, and drive execution—turning motivated, coachable individuals into high-performing sales professionals. Coaching business acumen, territory strategy, and driving efficiencies will also be critical to this role.
<br><br>
This is a hands-on, in-the-field leadership role for someone who enjoys developing talent, reinforcing structure, and leading from the front. Managing travel and remote coaching skills are critical to being able to coach your team one-on-one in the field, while also having the skills to coach your team remotely throughout the week.
<br><br>
Routinely use Sales Analytics to identify trends within each territory and as a region to identify, promote, and coach towards best practices.
<br><br>
Frequently and routinely communicate obstacles, issues, or concerns observed in the field to home office personnel to develop tactics and strategies optimizing Pivya® sales.
<br><br>
Why This Role Matters
<br><br>
This team is built differently.
<br><br>
You won’t inherit tenured pharma reps—you’ll be leading hungry, high-potential individuals who are eager to learn and succeed. Your ability to coach, develop, and instill discipline will directly impact both team performance and long-term success of the organization.
<br><br>
<b>We’re looking for leaders who:</b><br>
<ul>
<li>Leaders that take pride in coaching to sales results</li>
<li>Instilling business acumen and teaching territory strategy within your Region</li>
<li>Take pride in developing & leading people, not just managing them</li>
<li>Are highly present in the field and lead by example every day</li>
<li>Can bring structure, accountability, and energy to a growing team</li>
</ul>
What You’ll Do
<br><br>
<ul>
<li>Lead, coach, & develop a team of full-time and part-time Territory Sales Representatives</li>
<li>Spend significant time in the field providing real-time coaching and feedback</li>
<li>Reinforce a structured sales model and consistent execution against set goals</li>
<li>Help reps build confidence, skills, and professionalism in front of healthcare providers</li>
<li>Drive accountability to activity, performance, and territory ownership</li>
<li>Foster a positive, high-performance, team-oriented culture</li>
<li>Provide insights and feedback from the field to leadership</li>
<li>Other responsibilities as outlined in the job description.</li>
<li>Remains compliant with all regulations while carrying out responsibilities, adhering to all company policies.</li>
</ul>
What We’re Looking For
<br><br>
<ul>
<li>Bachelor’s degree required</li>
<li>5+ years of pharmaceutical Sales Leadership / District Manager or Regional Sales Manager experience required</li>
<li>Proven track record of successfully driving sales via your team</li>
<li>Demonstrated strong coaching and development abilities with both sales skills and business acumen</li>
<li>Ability to work effectively with early-career or entry-level talent</li>
<li>Comfortable providing direct feedback and holding team members accountable</li>
<li>High energy, strong presence, and a hands-on leadership style</li>
<li>Willingness to travel extensively within your region</li>
<li>Valid driver’s license and clean driving record</li>
</ul>
What We Offer
<br><br>
<ul>
<li>Competitive base salary with performance-based incentive plan</li>
<li>Comprehensive Medical, Dental & Vision coverage</li>
<li>Car Allowance and Mileage reimbursement</li>
<li>401K plan with company match</li>
<li>Paid time off and holidays</li>
<li>Opportunity to lead during a major U.S. product launch with a growing organization</li>
<li>The chance to build and shape a team from the ground up</li>
</ul>
About Alembic Therapeutics
<br><br>
Alembic Therapeutics LLC, a U.S. subsidiary of Alembic Pharmaceuticals Inc., is committed to delivering high-quality, patient-focused branded pharmaceuticals. Our mission is to bring innovative, reliable medicines to the U.S. market while upholding the highest standards of safety, efficacy, and quality.
<br><br>
About ImpactBio
<br><br>
At ImpactBio, we build and launch commercial teams with a focus on performance, development, and long-term success. We’re known for investing in our people and creating opportunities for driven individuals to grow into high-performing professionals in the life sciences industry.
<br><br>
The annual base salary for this position is $175,000-$185,000. Compensation is aligned with the position’s scope and internal pay structure.
<br><br>
Apply Now
<br><br>
View Openings & Apply Here Job Openings - ImpactBio
<br><br>
ImpactBio is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).
<br><br>
We appreciate your interest in our company, however; only candidates meeting qualifications will be considered.

Regional Sales Manager - Pharmaceutical Sales

Greystar

<div><p><b>ABOUT GREYSTAR</b></p><p></p><p>
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.</p><p></p><p><b><br>
JOB DESCRIPTION SUMMARY</b></p>
This position is responsible for coordinating the community&rsquo;s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.<p></p><p><b>
JOB DESCRIPTION</b></p><p></p><p><b>
Property Type: Mid-Rise</b></p><p><b>
Stage: Stabilized
</b></p><p><b>Unit Count: 228</b></p><p><b>
Schedule: Monday-Friday + rotating weekends
</b></p><p></p><div>Essential Responsibilities:<br>
<ul><li>Performs all sales and leasing activities to achieve the community&rsquo;s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
</li><li>Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.</li><li>Stays informed about current market and competitor conditions that may impact the community&rsquo;s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community&rsquo;s established policies related to concessions, specials, and other programs to boost occupancy.</li><li>Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.</li><li>Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.</li><li>Ensures that the community and show units meet the Company&rsquo;s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community&rsquo;s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.</li><li>Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.</li><li>Executes and performs activities in support of the community&rsquo;s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
</li><li>Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).</li></ul></div><div>
Required Licenses or Certifications:<br>
<ul><li>Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions</li></ul></div><ul><li>Incumbents must have valid driver&rsquo;s license to operate a golf cart on property.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Physical </b><b>Demands:</b></h1><ul><li>
Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.</li><li>
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).</li><li>
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.</li><li>
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.</li><li>
Incumbents must be able to work a flexible work schedule, which includes taking &ldquo;call&rdquo; during evenings, weekends and holidays.</li></ul><p></p><p>
#LI-LM1</p><p></p><p>
The hourly range for this position is $18.00 - $20.00</p><p></p><p><b>
Additional Compensation</b>:</p><p></p><p>
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.</p><ul><li><p><i>
Corporate Positions</i>: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.</p></li><li><p><i>
Onsite Property Positions</i>: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.</p></li></ul><p></p><p><b>
Robust Benefits Offered*:</b></p><ul><li><p>
Competitive Medical, Dental, Vision, and Disability &amp; Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</p></li><li><p>
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</p></li><li><p>
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</p></li><li><p>
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</p></li><li><p>
401(k) with Company Match up to 6% of pay after 6 months of service.</p></li><li><p>
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</p></li><li><p>
Employee Assistance Program.</p></li><li><p>
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.</p></li><li><p>
Charitable giving program and benefits.</p></li></ul><p></p><ul><li><i>Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.</i></li></ul><p></p><p>
Greystar will consider for employment qualified applicants with arrest and conviction records.</p><p></p><p><b><i>
Important Notice: </i></b><i>Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.</i></p></div>

Leasing Professional - Legacy Encore

Park Pointe Properties

<p>We are seeking an experienced and motivated <b>Property/Business Manager</b> to oversee a 200-unit apartment community in the Mid Town / Tampa area. The ideal candidate is a self-starter with strong leadership, financial, and operational management skills who is committed to maintaining a high-performing community.</p><p>Key Responsibilities</p><ul><li>Develop, administer, and maintain systems to effectively manage the community.</li><li>Prepare and submit weekly owner reports.</li><li>Manage and obtain bids for capital improvement projects.</li><li>Ensure proper procedures are followed when ordering materials and services.</li><li>Calculate operating expense pass-throughs and common area maintenance and in unit charges.</li><li>Serve as the primary point of contact for resident concerns and resolve tenant issues.</li><li>Review and settle questionable tenant charges.</li><li>Ensure the financial stability and performance of the property.</li><li>Review and approve invoices for assigned properties.</li><li>Conduct weekly property inspections and tours.</li><li>Coordinate subcontractor activities and oversee maintenance contracts.</li><li>Ensure all vendors provide current certificates of insurance.</li><li>Supervise tenant improvement projects and verify proper billing of construction-related fees.</li><li>Manage, train, and develop on-site staff.</li><li>Assist with apartment marketing and leasing activities as needed.</li><li>Communicate unusual property issues to ownership promptly and provide recommended solutions.</li><li>Complete special projects, reports, and assignments as requested.</li><li>Ensure compliance with Fair Housing regulations and HUD guidelines.</li><li>Maintain occupancy levels of 95% or higher while maximizing rental revenue in line with the current market.</li><li>Perform other duties as assigned.</li></ul><p>Qualifications</p><ul><li>Minimum of <b>2 years of on-site property management experience at the Manager level</b>.</li><li>Strong leadership and team management skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proven ability to manage budgets, operations, and resident relations.</li><li>Strong organizational and problem-solving skills.</li><li>Self-motivated with the ability to work independently.</li><li>Knowledge of Fair Housing and HUD regulations preferred.</li></ul><p>What We're Looking For</p><ul><li>Self-Starter</li><li>Professional and Dependable</li><li>Detail-Oriented</li><li>Customer Service Focused</li><li>Results-Driven</li></ul><p><b>To Apply:</b><br/>Please email your resume for consideration and interview scheduling.</p><p>We are an Equal Opportunity Employer.</p><p>Job Type: Full-time</p><p>Pay: $24.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li><li>Referral program</li></ul><p>Work Location: In person</p>

Property/Business Manager needed for Westshore/Mid Town Apartment Community

Williams-Sonoma, Inc.

<div><div><div><i>We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.<br>
</i></div><p></p><p><b>About the </b><b>Team
</b></p><p>Our mission is to enhance the quality of our customers&rsquo; lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.<br>
</p><p></p><p><b>Overview of the Assistant Manager, OMNI Operations role
</b></p><p>You will be driving incremental sales and ensuring profitability through the effective management of in-store order fulfillment via Omni channels. You will support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.<br>
</p><p></p><p><b>Responsibilities
</b></p><div>&middot; Lead customer fulfillment across all channels leveraging all services (order pick up, outgoing shipment, Unpaid hold management, Home Delivery, Installation)
</div><div>&middot; Identify, execute and maintain shipping in and shipping out lanes in the stock room. Utilize additional pop up tables, carts and or baker&rsquo;s racks as needed
</div><div>&middot; Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment
</div><div>&middot; Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
</div><div>&middot; Champions all safety best practices. Maintains and executes all safety binder requirements: hosting monthly safety meetings, ensuring tools and resources (ladders, box cutters, etc.) are in working condition, and ensures all associates have completed ladder safety training
</div><div>&middot; Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy<br>
</div><p></p><p><b>Criteria
</b></p><div>&middot; Excellent communication, organization and leadership skills
</div><div>&middot; Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
</div><div>&middot; Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
</div><div>&middot; Ability to independently lead self and others to achieve results
</div><div>&middot; 2-3 years of previous retail sales experience or management experience in a customer service related field. Omni channel fulfillment experience a plus!<br>
</div><p></p><p><b>Physical Requirements
</b></p><div>&middot; Must be able to be mobile on the sales floor for extended periods of time
</div><div>&middot; Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques
</div><div>&middot; Full time associates are expected to have open availability to meet the needs of the business.
</div><div>&middot; Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday).<br>
</div><div></div><div><b>Benefits Just for You
</b></div><div>Depending on your position and your location, here are a few highlights of what you might be eligible for:
</div><div>&middot; A generous discount on all Williams-Sonoma, Inc. brands
</div><div>&middot; A 401(k) plan and other investment opportunities
</div><div>&middot; A wellness program that supports your physical, financial and emotional health
</div><div>&middot; Paid vacations and holidays (full-time)
</div><div>&middot; Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
</div><div>&middot; Cross-brand and cross-functional career opportunities
</div><div>&middot; Online learning opportunities through brand specific resources and WSI University<br>
</div><p></p><p><i>WSI will not now or in the future commence an immigration case or &quot;sponsor&quot; an individual for this position (for example, H-1B or other employment-based immigration<br>
</i></p><p></p><p><i>This role is not eligible for relocation assistance.<br>
</i></p><p></p><p><i>Williams-Sonoma, Inc. is an Equal Opportunity Employer.<br>
</i></p><p></p><p><b><i>San Francisco Locations:
</i></b></p><div><i>Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances, the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.</i></div></div></div><p></p>
<br><div><div><div><div><div>Our Company
<br>
<br>
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark &amp; Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.</div></div></div></div></div>

Assistant Store Manager - Operation, Full Time, Tampa - Pottery Barn Kids & Teen

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Florida<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Care Agent (Temp-to-Perm)